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Kingsbridge North West Hospital

Anaesthetics, Vascular Surgery, + 32 more

The hospital was very clean, staff were very friendly and helpful. The procedure staff were particularly nice and professional. I was very happy with the procedure and the level of professionalism and also good bedside manner. One/two areas which could be improved if you are interested : 1. Pre-procedure information suggested an overall time from entry to release of approx 2hrs. With a 6pm admission time, I assumed I could arrange a collection for 8.30pm with some time to spare. However, on arrival, after approx 1hr 15mins it became apparent that the admission time of 6pm was a general time for 3 patients to be admitted and seen that evening between 6-9pm. I happened to be patient no.2, so was seen around 7.30 and released around 9, meaning I could not use the lift arranged (my wife &kids were ok til then, but not after). This then presented me with a choice of either taxi home or to ask someone at short notice to come and collect me. Had I known the range of procedure/release times in advance, I would have arranged a different, more appropriate, lift from the start. This leads to point no.2 2. I was not made aware of the choice on whether to have sedative or not. The literature states "you will be given a sedative" not that you have a choice. After the delay above, this then created a difficulty whereby if I took the sedative, I could not legally be released to an unknown taxi driver and would have to arrange another lift at short notice or not take the sedative. I opted to not take the sedative. Had I known this option was there, I could have driven myself to and from the appointment. It also would have saved my wife and kids spending time in the car on a busy evening. In connection with this, during the appointment, it sounded like release/recovery after the sedative was likely to be several hours, so release before 10-11pm was unlikely from the start and it was always probably going to be later if I took the sedative. Please don't take the above as criticism, just highlighting that making the choice on sedative clear would have allowed me to more easily plan both my transport. Also providing a bit more detail on the admission/procedure time range and release time range would have allowed me to more easily arrange appropriate transport. Basically, more information would have made things a bit easier is all

Spencer Private Hospital Margate

Pain Management, Audiology, + 12 more

Very happy with the set up all round. Consultant amazingly helpful in comparison. He was extremely knowledgeable and very concerned . I liked the fact that he actually listened when I explained my problem. ( Its tedious even for me to hear so I can understand the need to switch off at times)...!...but obviously extremely painful ! The actual appointment with the consultant was about 30 minutes. He examined me and advised medication for immediately and perhaps in the future. Excellent man ,so nice . I felt at ease to speak about my pain . The receptionist was so kind and the nurses are angels. I would recommend highly. Thank you Spencer Wing. Mrs B J.P.

OCL Vision Elstree

Cosmetic (Aesthetic) Medicine, Ophthalmology

I am so happy with my experience, as you know I was very concerned as my mother had a bad experience, but I received the most absolute best experience with you, Masara, From the moment I walked in, the staff were super friendly and made me feel at ease. You are an amazing eye surgeon – incredible skills, you explained everything clearly, and made me feel super comfortable throughout the whole process. Your attention to detail and care is second to none. The facilities at OCL Vision are also top quality, and the whole team made sure I was looked after. I couldn't recommend Dr. Masara Laginaf and OCL Vision more! 😊 Thank you so much for your care!

Clarity - Coventry

Gastroenterology, Ophthalmology

There was a massive time delay in getting my discharge letter/documents After lots of emails to Binley and Coventry ( possibly some to “ differing addresses “ , I admit ) phone calls ( no call backs as promised) I eventually received an email from Binley with the discharge document attached IT WAS WRONG ! I have asked for another ACCURATE letter I feel “ a look into “ your ADMINISTRATIVE SYSTEMS should be immediately undertaken Angela said she would “ close my file “ , perhaps a shade early considering the happenings By the way your documentation quotes a 15 minute walk from Coventry Railway station to your Binley site …..,…… MORE LIKE AN HOUR ! Roger A.

Mr Naga Venkatesh Jayanthi

General Surgeon

I cannot thank Mr Jayanthi enough. I had 2 groin hernias one small on the right and one large groin hernia on my left side which was very uncomfortable. After having a consultation with Mr Jayanthi my mind was put at rest his bedside manner was excellent. On the day of the procedure he made me feel at ease and explained what was to take place. 3 incisions around the belly button area which cleared up completely within 6 weeks. And no sign of any Hernias thanks to his skill and the Mesh implant. 8 weeks after the procedure saw Mr Jayanthi today getting the all clear. If you get a chance to choose your surgeon Look no further.

Leominster Osteopaths & Therapies

Audiology, Dermatology, + 6 more

When I telephoned to make my appointment - during early afternoon -your receptionist was amazing! So many times since pandemic, in my experience businesses seem to have cut back on providing that so important first line of contact with a person who is friendly, welcoming and listens making intelligent comments and is really helping the caller. This was one if the best experiences I have met with lately - I can't praise the young lady enough - she's a real asset to the Practice. Mark was also amazing - but I've had treatment from his before some years ago so I knew what to expect and wasn't disappointed!

Professor Ali Ghoz

Orthopaedic Surgeon

I would like to express my sincere gratitude to Professor Ghoz for the excellent care I received. When I first came to him, I could hardly walk, but thanks to his treatments I have experienced a remarkable improvement. Professor Ghoz is highly professional, well-mannered, and kind. His expertise and compassionate approach made me feel supported throughout the process. I feel very fortunate to have chosen him for my treatment, and I deeply appreciate the positive impact he has had on my health and quality of life. Also the staff in his office are so helpful and kind. Thanks a lot for your help Nancy x

MansMatters

Urology

I have been treated at MansMatters clinic for Peyronies. I must admit I was very skeptical about the treatment offered, as I'm sure a lot of men in my position are. However, I have been pleasantly surprised by the results and I feel like I've got a new lease of life. I haven't been able to have intercourse with my wife for over 2 years. Being intimate again has restored my confidence and I'd like to say rekindled our relationship. I am very grateful to whole team who has taken care of me. A special thank you to Izabella for being so accommodating.

Mr Andrew Fitzgerald

Orthopaedic Surgeon

Mr Fitzgerald is an excellent orthopaedic specialist. I have consulted him a number of times over the years, most recently with an elbow injury. Mr Fitzgerald has a friendly and caring approach, backed by many years experience. I have also found him very responsive, his explanations clear and his suggested approach always geared to my best recovery. I would not hesitate to consult him again should I need the services of an orthopaedic specialist.

John Flynn Opticians

Optometry

Dr Sheeraz was able to assess and confirm the diagnosis of a recently detected issue with my vision. Elsewhere I was informed that the I would require dye in my eye which would impair driving etc for a few hours, however, this was not necessary due to leading technology at Dr Sheeraz’s practice. Dr Sheeraz talked me through the findings and was able to put me at immediate ease. Highly recommended!

Reflex 18 - Colchester

Acupuncture, Orthotics, + 5 more

First time at Reflex 18 and had had good reports from Colchester Harriers. Was seen by Josh Harvey who went through my running history and then took a look at two niggles (ankle and knee). It was great to go through some of the rehab exercises with Josh to make sure I was confident to do these at home. All in all an great experience and Id have no hesitation in recommending Reflex 18 to others.

Mr Bhaskar Thakur

Neurosurgeon

Dr Thakur has been very professional, explained all the procedure, the pros and cons of the procedure. He communicated every step to me and expectations explained. I am very happy with the outcome and today’s review went well as I expected. I’m very happy about the progress and I’m hopeful that my condition will continue to improve. His dedication, kindness and compassion is highly commendable

Professor David Warwick

Orthopaedic Surgeon

This was my second trapeziectomy surgery under the care of Professor Warwick. On both occasions he has been professional and honest with his opinions/advice enabling me to make informed decisions. I am pleased with the outcome and would be happy to recommend. Special shout out to all the staff at Sarum Road Hospital - everyone was extremely friendly and helpful. Thank you.

Mr Damian Balmforth

Cardiothoracic Surgeon

Damian was so easy to talk to and explained everything in language I understood. I still can’t believe how he can perform the surgical feats that he does and how he remains so calm with so many patients’ demands on his time and working such long hours. I am incredibly grateful to him and his team for giving me a new lease of life!

Mr Andrew MacDonald

Orthopaedic Surgeon

This experience was much more straight forward than I had even imagined. Mr Andrew MacDonald is such a mild mannered gentleman that you could only ever feel safe in his hands. From the moment I was taken surgery which felt like it was over in a flash to be brought into recovery, he was the reassuring human by my side. Many thanks!

Mr Stephen Dalgleish

Orthopaedic Surgeon

I can't speak highly enough of Stephen Dalgeish. I was made to feel relaxed from the first consultation and this continued throughout my full knee replacement journey. I am delighted Stephen was my surgeon and I would highly recommend him to all. Thank you Stephen Dalgleish. You have made my life so much easier.