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Mr Jonathan Webb

Orthopaedic Surgeon

5 months ago, in July-2025, Jonathan Webb and his team performed a Total Knee Replacement (known as a TKR) on my left knee. I could not have wished for a better experience and outcome. If anyone reading this post is considering a TKR and is choosing a surgeon I honestly don't think you will find a better option. I'm 65 years old and have had a pretty active and sporty life - but nothing hugely out of the ordinary. A year ago my [old] knee was beginning to give up - I was walking with a limp, stairs were getting difficult and cycling / other activities were getting so difficult that I was doing less and less. My life was being heavily impacted by my knee and it felt like my world was getting smaller and harder. An MRI confirmed that my knee joint was at its end of life - the cartilage was gone and arthritis was active. The NHS, for all the good that it does, was going to be a long wait and I also learned that you, the patient, don't get to choose your surgeon. So I decided to go privately. I met with a few surgeons and made an easy decision to work with Jonathan. He was engaging, caring, deeply experienced and had even had a TKR himself (do read the blog on his website... it's a good representation). Recovering after the operation is quite testing. The knee replacement is a major bit of surgery - it takes quite a long time to recover and there's quite a bit of pain during the first month or two. But if you take the painkillers properly, use the ice packs, elevate your leg and do the physio exercises (which make a big difference to your recovery) then you should come through it with a new knee and, speaking for myself, a new life. So, 5 months on from the operation, I'm doing all the things I did 10+ years ago. I'm back to taking the dog on long remote walks, long cycle rides and doing all the things I thought I'd never do again. Honestly - having the TKR has transformed my life. Most importantly, I believe that Jonathan Webb (and his team) is largely responsible for my hugely positive outcome. I've spoken with lots of people who've had a TKR and the ones who've been treated by Jonathan all seem to have had a better experience and a better outcome. Quite apart from the physical side, meeting and working with Jonathan was also superbly enjoyable and, at times, great fun. He's a great bloke as well as the most highly skilled surgeon (IMHO). I did and would again trust Jonathan with my knee and also, in fact, my life. I cannot recommend him highly enough.

Professor Nick Panay

Obstetrician & Gynaecologist

When booking the consultation with Nick Panay, the earliest available date was 2 months in advance. I was required to pay the full £395 under pressure at time, being told that the consultation would be lost unless I paid by 5pm. My understanding that this appointment would be for specialist, in-depth input tailored to a complex clinical history. Given that context, I was disappointed that the consultation felt limited to a reiteration of guideline-based recommendations, with little opportunity to explore causation, individual nuance, or the specific questions I had prepared. At several points during the consultation, I felt that my questions were closed down rather than explored, and the overall tone felt more directive than supportive. Given my long and complex medical history, I had hoped for a more compassionate and collaborative approach. Instead, I left the consultation feeling unheard and dismissed, which was distressing. I had hoped for greater depth and collaborative discussion, particularly in light of the significant upfront cost. I was given no additional value beyond what I already knew and was told in any case, that I required a further consultation to finalise a treatment plan. I have been in contact with the practice and explained that the consultation did not meet the reasonable expectations set by the cost, structure, or positioning of this service. I appreciate that since, I have received a considered response from the Practice Manager and the consultation and fee are being reviewed.

Dr Farah Rehman

Oncologist

Dr Rehman is exceptional! In this meeting, as in all the others, she demonstrated an in-depth knowledge of the issues and her communication was excellent. She always brought us into the solution by helping us understand her prescription choices and the rationale behind them. Further, she paid attention to what we had to say about the symptoms etc. and importantly, also our state of mind and opinions. This was particularly reassuring. When she couldn’t give us exactly what we requested or suggested, she always helped we understand why and then provide more suitable alternatives. She came up with some treatment suggestions that we weren’t initially keen on but on further reflection, realise those may actually be perfect. In this meeting, as with all the others, she demonstrated, professionalism, knowledge understanding and empathy. And it’s perhaps her empathy and care that have always stood out the most, and given us that needed reassurance throughout the process.

Mr Ahilan Kailaya-Vasan

Neurosurgeon

From the start of coming in I was informed every step of the way with what was happening and what options were open to me, nothing was to much trouble. My family was thought of as well as myself enabling them to feel that I was in good care and knew I was being looked after. Mr Ahilan Kailaya-Vasan and his team showed the upmost professionalism, care and kindness in what was a traumatic and frightening experience. I felt confident with himself and his team who I feel saved my life. No words can express how grateful I am.

Ezra Health

General Practice (GP), General Practice (GP) (Video Consultation), + 4 more

I’ve never liked the NHS GP system. Ten minutes feels rushed and it isn’t suitable for those who want to pro actively look after their health and longevity. Luckily I’ve had a great experience with Ezra / Zenvité. Being able to schedule an appointment online at a time / day suitable for my busy schedule is perfect. I’m also able to get any medication required delivered to my door. Having regular check ins gives me peace of mind that my health is in order.

One Ashford Hospital

Dermatology, Pain Management, + 21 more

I was very early for the appointment so was encouraged to go to cafe and assured I would be called when they were ready. The receptionist answered our questions with a friendly manner. The nurse was very attentive and explained the procedure whilst preparing the cannular. She even brought blankets as it was chilly in the room. The cardiologist gave time to explain the findings afterwards and advised regarding medication. Excellent service!

Miss Alex Hazlerigg

Orthopaedic Surgeon

During the operation, Miss Hazlerigg put me at my ease and since I expressed interest in the procedures, she explained what she was doing throughout the operation and why. There was also a nurse by my side who I assume was there to distract my attention if i showed signs of worry. The operation has been successful. Miss Hazlerigg on my aftercare visit, explained what to expect in my further recovery an answered all my questions.

Well Life Clinic Oxted

Allergy Medicine, Clinical Genetics, + 12 more

I had a telephone consultation with Dr Rakesh Patel today. He was kind, understanding, positive, practical and clear. He took a thorough history and was very empathetic, offering realistic suggestions on lifestyle strategies as well as medical support. I have a clear plan of action and would feel confident in recommending Dr Patel to anyone else wanting a warm, well-informed and efficient experience.

Mr Billy Jowett

Orthopaedic Surgeon

The care, professionalism and expertise of Mr Jowett has been evident throughout my pre-, and post-operative care, and the operation itself which involved six toes. Minor complications have been dealt with in a calm and reassuring way. Post-operatively, Mr Jowett rearranged some appointments to review the wounds on the day after my operation, indicating his ongoing care.

Deanbrook Practice

General Practice (GP)

I saw the GP within an hour of calling. GP was friendly, confident and extremely competent. I was able to discuss the medication options and I felt part of the process in a very positive way. I cannot recommend the Practice highly enough. Within 2 hours of seeing GP, collecting the prescription and taking it I felt relief and felt on the road to recovery. Thank you

The Westminster Maternity Suite

Obstetrics & Gynaecology, Fertility Medicine

I thoroughly enjoyed staying in The Westminster Maternity Suite twice, after delivering my babies. The care, cleanliness, privacy, personal space and food are fantastic. I had really enjoyed staying there for the recovery after giving birth. The views of Big Ben both times were an amazing bonus for the night feeds of my newborn.

One Stop Healthcare

Pain Management, Breast Surgery, + 47 more

I recommend a private appointment. Instead of a rushed NHS 10 minute experience, the doctor spends 30 minutes understanding symptoms and background. Dr Hamdulay was very thorough, professional and friendly. He gave me very helpful advice and the medication I needed to make a full recovery. Highly recommend OSD Healthcare.

The Doctors Lounge Berkhamsted

General Practice (GP)

Just had my assessment appointment with Dr Chopra. He is very approachable , easy to talk to ,and thorough. I now feel empowered to get straightforward help in the future. The security of having the same Gp who knows my history, and can give me face to face appointments if needed ,is absolutely worth every penny.

Next Fertility Nordic

Fertility Medicine, Genetic Counselling, + 2 more

We have had a long and painful IVF journey. Staff at Next Fertility Nordic have been kind and empathetic, and very professional. The medical treatment was perfect and the customer service also very good. They helped us find an egg donor that led to us having our son. We highly recommend them to everyone.

Mr Pranai Buddhdev

Orthopaedic Surgeon

Mr Buddhdev is a great asset to the hospital. He is a listener and he pays attention to details making sure the necessary tests and scans are done for my daughter I am happy that we have been referred to him. My daughter feels better with her sclerosis. Many thanks to Mr Buddhdev

Mr Alistair Balfour

ENT Surgeon

He made me feel at ease on arrival and was very understanding and seemed concerned with the ongoing problems I had. On inspection of my ear took a photo and quickly confirmed it wasn’t a ear problem and referred me to a skin specialist and was very helpful.