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Vision Scotland Edinburgh

Ophthalmology, Optometry

I have been very happy with my overall experience at Vision Scotland Edinburgh. The staff were both friendly and professional. I was well informed regarding my choices and the procedure. I have been thrilled with the result of the cataract surgery. I was given an appointment very soon after the referral. I would however like to let you know how I felt the experience on the day of the operation could have been improved. Firstly I was not sent the Post Op information which would have been most helpful to read before the procedure. Secondly I got very cold in theatre and was given a blanket but it did take me ages to warm up. It would have been better to have been given a blanket before the procedure started. There is a lot of cold water being used which does add to the chill. Thirdly I was not told to bring sunglasses for the journey home or to bring analogies both of which I would very much appreciated as I lived over a hour away. On the journey home I became extremely uncomfortable. Finally the roof of my mouth and tongue got a little burnt I think by the coffee as they must have been a little bit anaesthetised still when I had the coffee. The coffee however i have to say was absolutely welcome and the best thing along with the toasted teacake. I found it very reassuring to have a telephone number to call which I did use. I also very much appreciate the phone call from the nurse a couple of days post op. I hope you find the above comments of use. I do not wish to criticise as overall it was an extremely good experience and I would and have already recommended Vision Scotland. ( I did tell my neighbour to ask for a blanket!)

Freedom Vision - Chelmsford

Ophthalmology

I recently had bilateral cataract surgery. From start to finish the treatment I received was excellent. The patient liaison manager was really helpful, friendly, incredibly supportive and a welcome calming influence. I was amazed by the state of the art optical equipment that was available to ensure that my lenses were perfectly suited to the dimensions of my eyes and my prescription, as well as the care that the technicians took while taking the measurements. The optometrists I saw were caring and informative, ensuring that I knew about the different types of intra ocular lenses available and what I may expect from them. They carried out my eye tests with care and patience. The eye surgeon was incredibly experienced and very skilled, and carried out the procedure very efficiently with great care. Now, six weeks post-surgery, I am very grateful of the care I received and the quality and clarity of my lenses; both aspects easily surpassed all my expectations. I would highly recommend Freedom Vision, Chelmsford to anyone considering cataract surgery.

Dr. Aaron Hughes

Dermatologist

I saw Dr Hughes for the management of keloid scars and had a really positive experience. From the start, he was kind, calm, and easy to talk to, which put me at ease. He took the time to properly explain my condition and walked me through all the available treatment options. I found his explanations very clear and easy to understand, and I felt confident that he really knew what he was talking about. Throughout the consultation, I felt listened to and supported. He answered all my questions patiently and made sure I felt comfortable with the plan we discussed. I left the appointment feeling reassured, informed, and pleased with the treatment plan going forward. I would definitely recommend Dr Hughes to anyone looking for a knowledgeable and compassionate dermatologist.

HCA Healthcare UK The Wellington Hospital

Gastroenterology, General Practice (GP), + 10 more

My visit was entirely satisfactory. The staff were exceptionally friendly at all times and they seem to meet a lot of them. I was getting informed about what was going to happen to me at all times. The menu was amazing and the whole place seem to be extremely efficiently run My only comment of an adverse nature would be that having been shown to a room on my arrival where my wife carefully unpacked all my belongings she she know sooner had left Than. I had to pack them all up again because I was being transferred to another room and then when I came out of the operating theatre before I went home, I had to wait three hours before I managed to get my belongings back again no book to read or iPad slightly frustrating but that was the only hiccup on an excellent visit.

Mr George McKay

Orthopaedic Surgeon

I first saw Mr. McKay over three years ago for a disc issue that was causing significant sciatic symptoms, at which time I received a spinal injection. More recently, I returned to see him regarding a (suspected) cervical neck issue as well as ongoing back pain. On every occasion, Mr. McKay has been extremely professional and has taken the time to explain everything very clearly and thoroughly. He makes complex issues easy to understand, which is incredibly reassuring when dealing with spinal problems. I’ve always felt listened to and never rushed. It’s rare to find a specialist you can genuinely trust, and Mr. McKay is certainly one of them. I wouldn’t hesitate to recommend him to anyone seeking expert and compassionate spinal care.

ABBI Clinic - Manchester

Psychiatry, Psychology, + 1 more

I was an online client. My first day and many following days, a laptop was placed somewhere (usually with a very minimal view of part of the room) whilst people in the room had a conversation (often it was staff as other patients had left the room/ spent a lot of time waiting for groups to start/ group leaders). Group timings etc weren't stuck to or structured and there seemed no consistency. The hardest part was having to have an 'assessment' i.e. go through my life background in detail (including trauma) a total of 5 times with different members of staff. I'm sorry to say (and likely it's different in person) but there didn't seem to be any genuine care whatsoever. It was a waste of time for me attending here sadly.

Dr. Giuseppe Pierpaolo Merola

Psychiatrist

My first session with Dr. Merola was excellent. I was very nervous before the meeting, but he immediately made me feel at ease. He let me speak and listened attentively and compassionately. He explained things and suggested helpful measures. I finally felt understood by someone who knew how to help me. He proposed several treatment options, advising me on which one he felt was best for my specific case, but leaving me room to decide. He was exactly what I wanted: a professional who could understand my situation, offer his expert opinion, and also involve me in deciding which path to follow. During this long and difficult period for me, I couldn't have hoped for anything better: he gave me hope again.

Spencer Private Hospital Canterbury

Cardiology, Ear Nose & Throat Surgery (ENT/Otolaryngology), + 6 more

The physiotherapist seemed unconcerned by the pain I have been experiencing for nearly a year. He mentioned that I had full movement and so he was not concerned. He kept saying that he would not give me another steroid injection without acknowledging that I didn’t want one. He told me to do some exercises which he showed me how to do once and gave me no paperwork or YouTube link that might assist when I got home. I tried to ask how long I should wait before I made any further action and he said there is no more treatment. I felt like an inconvenience and wish I had gone somewhere else. I would never recommend anyone to see him again. He really made me feel small and insignificant.

Mr Nikhil Nanavati

Orthopaedic Surgeon

I recently underwent foot surgery under the care of Mr Nikhil Nanavati . This is the second operation I have had in less than a year under his care. .Both before and after my recent foot surgery my care has been excellent at every step. Everything was explained clearly of what to expect before and afterwards. All of my concerns were alleviated, although it is early days in my recovery I can already see a great improvement. I cannot thank Mr Nikhil Nanavati enough for his professionalism, care and attention. I am now able to look forward to getting back on track with active outdoor life. Thank you so much

Mrs Anita Paul

Ophthalmologist

The whole process from consultation to operation was excellent. I was well informed about the procedure and felt at ease on the day of my operation due to knowledgable caring staff. At all stages communication was superb. The procedure was very successful and has totally improved my quality of life allowing me to enjoy many things including 2 of my passions reading and sewing with my improved sight. During the operation I was constantly reassured and spoken to about what was happening and where to look. I really liked this and felt included in my treatment. Aftercare was also explained thoroughly.

Professor George Du Toit

Paediatrician

We are currently investigating food allergies in our son and had an excellent experience at this clinic. From the moment we arrived, we felt very welcome and were made to feel at home. The doctor was extremely approachable, took the time to listen carefully to our concerns, and provided the clear insights and guidance we were hoping for. We felt well supported throughout the appointment and left with a much better understanding of the next steps. We are very grateful for the care and reassurance provided and would highly recommend the clinic to other families going through a similar process.

Ringway Dental Cheadle

Dentistry

Both occasions on visiting the practice have been fantastic. Having a fear of the dentist isn’t great, but the reassurance from the staff is absolutely second to none. Talking through the steps to give you an indication of what’s going on etc. checking in constantly to make sure everything is ok with the procedure taking place! The staff are professional and very friendly, the practice is probably one of the best I’ve ever visited. It doesn’t have a normal sterile dentist feel to it! Again a great experience for someone who isn’t particularly keen on visiting the dentist.

Spencer Private Hospital Margate

Audiology, Cardiology, + 12 more

It was a little overwhelming as I was expecting to discuss fitting a coil and whilst that was mentioned, I was advised about having surgery which was unexpected. I found myself agreeing to the surgery despite not knowing much about it. The risks were not explained and I didnt find out how the procedure would be executed or potential recovery time that might be required. I feel a bit confused about whether this is the right course of action or not. I was not pleased to receive a letter that claimed the risks were explained to me, when they were not.

Mr Iain McLaughlin-Symon

Orthopaedic Surgeon

I feel I have received exceptional care. My broken wrist was very slightly displaced and after a thorough review and discussion conservative management was agreed , which has certainly been the correct decision for me. I cannot thank Mr McLaughlin-Symon enough for his advice, regular reviews and general support. I felt very well informed and understood why we were pursuing the course of action agreed but also what could be done in the event the healing process did not proceed as desired. Fortunately it did and my wrist is in great shape.

Mr Farrukh Gillani

Orthopaedic Surgeon

I had a partial meniscotomy with Mr Gillani on 25th November 2025 at Raigmore hospital. The whole process on the day was outstanding clinical service. From the nurses on the ward, the physiotherapists, the anaesthetist and Mr Gillani himself. Everything was explained thoroughly and I received excellent care from everyone. I have also had a follow up appointment today with Mr Gillani. I have found him to be of the highest standards and he has always been available to explain the issues with my knee and provide reassurance.

One Hatfield Hospital

Geriatric Medicine, Neurology, + 21 more

pleased with consultant and his diagnosis.not so with the rest of the hospital.toilets broken;no working water urns,had to wait 10 mins for someone to serve me at the cafe and when they did the coffee was tepid;had to wait over 25 mins to be seen by doctor.reception did not know where the nearest bus stop was but they did ask a local employee for me.so medical section of your hospital i cant complain about but the rest of it was poor