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London Heart Practice

Cardiology

I booked my appointment directly with Parkside Hospital, Wimbledon, so I didn't attend the London Heart Clinic nor any HCA premises, so my comments relate entirely to Parkside Hospital. 1 - Booking the appointment was a welcoming experience, Tanya was friendly, polite, courteous and easy to converse with. 2 - A follow up email was sent with the appointment details and patient information form which gave some scant details that would not in themselves form the basis of a contract imo. 3- On arrival for the appointment, I was asked to sign a form in 3 places. I was not given a copy of it nor given a chance to take it and read it in the waiting area, I was just asked to sign it, without it being read. 4 - on the basis that this document is in fact a contractual document setting out terms and conditions, which I didn't get to read, this is very poor practice, and could be challengeable. I also have no idea whether it made any reference to 'consent' within it. 5 - I was not handed a copy of the form before or after signing, and the form, with my signatures, has not been emailed to me subsequently, and it is now 2 days after the appointment. 6 - I arrived early for my appointment in the hope that I might be seen earlier than planned, but in the event, I was actually taken in for my appointment 25 minutes after my appointment time, but on the other hand, I had some 50 minutes, so I might have delayed someone else or made Dr Hinton late on leaving. Having said that, he didn't rush me at all, and I am very grateful for this. 7 - Dr Hinton himself was a pleasure to consult with. He made me feel at ease, and he enabled me to feel validated, and heard. He was kind and supportive and I felt I had found someone I could trust. Trust is a super important factor to me, as I've had so many bad experiences in the past. 8 - Dr Hinton grasped matters quickly and set out a case management plan, and dictated his letter to my GP in my presence, for which I am grateful. The only issue I have with that is, that I would rather the NHS GP is not involved, as I have no faith in NHS medical services right now, and I would wish to refer the letter to my health insurers, but am not sure how this will be done, and particularly so, if I am reluctant to speak with my NHS GP? I'm hoping that I will also be furnished with a letter that I can produce to my health insurers, so as to get authorisation for a scan plus it's super important that the letter has been sent to the right GP practice, and I hope it has. I did amend this quickly on the form. This has left a bit of a grey area for me, and I don't know if it was mentioned on the form that I was asked to sign without being able to read through it or be furnished with a copy so I could read it whilst waiting and ask for any amendments? 9 - Parkside is easy to access but it's looking a bit shabby in the outpatients area from my perspective, and the staff look a bit unkempt. My aunt was awarded an MBE for her services to nursing nearly 40 years ago, sadly, she is no longer with us, but she was a stickler for her staff having pristine uniforms, admittedly in the days when nurses wore hats and cuffs, proper uniforms, and butterfly belts, but she was always immaculately turned out and took a pride in her appearance, as well as her work. I often think that today, it begs a question about infection control, or moreover, the lack of it. 10 - it would have been nice to have someone volunteering to work the drinks machine. Older people are afraid to ask but are often dehydrated when waiting, and as we age, technology becomes quite challenging, even a drinks machine!

Freedom Vision - Chelmsford

Ophthalmology

I recently had bilateral cataract surgery. From start to finish the treatment I received was excellent. The patient liaison manager was really helpful, friendly, incredibly supportive and a welcome calming influence. I was amazed by the state of the art optical equipment that was available to ensure that my lenses were perfectly suited to the dimensions of my eyes and my prescription, as well as the care that the technicians took while taking the measurements. The optometrists I saw were caring and informative, ensuring that I knew about the different types of intra ocular lenses available and what I may expect from them. They carried out my eye tests with care and patience. The eye surgeon was incredibly experienced and very skilled, and carried out the procedure very efficiently with great care. Now, six weeks post-surgery, I am very grateful of the care I received and the quality and clarity of my lenses; both aspects easily surpassed all my expectations. I would highly recommend Freedom Vision, Chelmsford to anyone considering cataract surgery.

Osteopath West

Neurology, Osteopathy, + 2 more

I had an outstanding experience with this osteopath. From the very first appointment, their professionalism and kindness immediately put me at ease. They take the time to listen carefully, explain every step of the process, and make sure you feel fully supported throughout the treatment. Their depth of knowledge is truly impressive. You can tell they are highly skilled and passionate about their work, and they approach each session with precision and confidence. They quickly identified the root of my problem and tailored the treatment perfectly to my needs. The results have been remarkable. I noticed a significant improvement not only in my pain levels but also in my overall mobility and well‑being. It’s rare to find someone who combines such expertise with such exceptional care. I highly recommend them to anyone looking for effective, thoughtful, and truly transformative osteopathic treatment.

Mr Jonathan Park

Ophthalmologist

Fantastic outcome. I am over the moon as I can now read without the need for glasses and not have to restrict my movements due to anxiety over night driving. I really didn't realise how much the cataract was impacting my life as the effects build gradually over a period of time. I was a little nervous going into surgery but the whole experience was very well and comfortably managed by the entire team. I can honestly say there was no pain. This along with the brilliant results after my first eye operation enabled me to actually look forward to having the 2nd eye done. If you are hesitating about your operation please don't, with my improved eyesight I now feel so much happier, lighter and am looking forward to the years ahead. A very big thank you to the whole team.

Skylight Psychiatry

Psychiatry

Communication from all staff was grand - support teams, and therapists/psychiatrists. Little long on the wait time beyond what expectations were set. Wouldn't say Skylight were at fault here, more suffering from the success of the Right to Choose program. Felt the ADOS portion was poor, the process felt infantilising and the member of staff ran the second half like a therapy session - I didn't need reassuring, I wanted to express XYZ thoughts and feelings that led me to explore a diagnosis. Combined ADHD/autism session was exactly what I felt was needed with regards to the above and the member of staff was sympathetic but handled me through the process while bringing out the thoughts and feelings I'd had up to this point.

Mr Wenzhuang Chin

Obstetrician & Gynaecologist

After our first meeting back in September 2024 I knew I could fully trust Mr.Chin with being thorough with my issues and making sure all areas were covered before taking any actions. On the day of my investigation surgery Mr.Chin went through everything he had planned to do during the surgery and what he intended to do if coming across any issues when investigating. We spoke a little previously about personal issues and one thing I’d like to consider in the future and he made sure the right course of actions were to be discussed and to be taken in the right time frame. I really am very thankful to have had the care and experience from Mr.Chin during the issues we are trying to get resolved

Newmedica Leicester

Ophthalmology

I attended an appointment with my mum as she has been referred for cataract surgery. Upon arrival we had a warm friendly welcome. When mum was called in I explained to the lady that mum is profoundly deaf and she lip read's and asked if she could look at mum when talking to her. Naz was absolutely amazing, she spoke clearly and looked at my mum when speaking and explained everything to her. Both myself and my mum were really impressed as it's not easy for my mum when people don't understand her deafness. The lady we saw after Naz was good with mum too. With our experience yesterday it put our minds at rest that mum will be helped and understood when she goes back for surgery.

Cromwell Hospital

Paediatrics, Cardiology, + 17 more

My most recent visit was for an MRI scan which occurred in in the mobile unit. My oncologist requested a full spinal scan as well as a head and neck scan. The radiographer told me that this wasn’t possible then proceeded to ask me to choose one or the other. I wasn’t qualified to make this decision as both were equally important. There was insufficient information given as to the reason for not being able to have the scans I was booked in for, which really wasn’t good enough. Having waited quite a few weeks for this appointment I am annoyed that I will have to return next week to have the spinal scan. I expect better.

Real You Medical Aesthetics Clinic

Cosmetic (Aesthetic) Medicine

I have been visiting Dr Kathryn for several years now. She is absolutely fantastic so calming & understands exactly what you are trying to achieve. I have recently had several small moles/skin tags removed from my face & would highly recommend. The procedure was completed so quickly & virtually pain free. The final results are just amazing & I felt calm & relaxed throughout. The salon is beautiful & spotlessly clean. I have never felt rushed & Dr Kathryn takes her time to listen to you. Above all else she is a really lovely professional expert & I wouldn’t go anywhere else for my treatments.

Mr Keshav Swarnkar

General Surgeon

Mr Keshav swarnkar I would like to provide some positive feedback following my recent consultation regarding a bowel problem. The consultant was extremely professional throughout the appointment and demonstrated an excellent bedside manner. Everything was explained clearly and in detail, which helped put me at ease and ensured I fully understood my condition and the next steps. I felt listened to and treated with respect, and I would not hesitate to highly recommend this consultant to others. Thank you for the high standard of care provided. Kind regards, Julia L.

Mr Girish Swamy

Orthopaedic Surgeon

I think that the care provision that I have been provided with by Mr Swamy has been excellent at all pre-op, operation and post op stages. I am very grateful for the excellent level of detail and opportunity to discuss all matters relating to my spinal stenosis, the operation that Mr Swamy performed together with all matters relating to post op recovery period etc. Mr Swamy explained things very clearly to me such that I was ultimately very comfortable with my decision to progress with the operation to treat my spinal stenosis.

Mr Neil Walker

Orthopaedic Surgeon

I was nervous about this procedure but Mr Walker was very approachable at our first consultation and reassured me about the procedure and what I could expect. On the day of the procedure the staff at the hospital were professional caring and friendly particularly the theatre staff. One man in particular recognised my nerves and chatted to take my mind off the procedure. Mr Walker visited me pre op to numb my hand and once again explained the procedure so that I understood what was going to happen.

Nuffield Health Leeds Hospital

Orthopaedic Surgery, Allergy Medicine, + 26 more

Very good ,only thing is after surgery and just before final appointment I was asked for my bank details I had paid everything last Nov a month before my surgery they agreed everything was paid but wanted to have a bank card on record ,Why ? I was asked again when I went to see mr smith for my final check up ,absolutely no need if front of other people when I didn't owe anything it made me feel like I owed something even though she said it was a token just to have it on record

Dr Eric Toni

Cosmetic Doctor

Dr Eric is an exceptionally friendly and skilled practitioner. His work is outstanding, and he is always honest about Botox results, never encouraging unnecessary treatments. Although I’ve only been seeing him for around a year, I’ve been consistently impressed with my results. My appointments feel relaxed and welcoming and more like catching up with a friend than a clinical visit.

Mr Jibin Francis

Neurosurgeon

Following a course of treatment including two surgical interventions and a further minor procedure, I met with Mr Francis to review the outcome with a view to being discharged. The meeting was at the Nuffield hospital, and Mr Francis and I agreed a path of continued pain management. The meeting met my expectation and concluded my treatment with him.

Mr Kuhan Rajah

Obstetrician & Gynaecologist

I would definitely recommend having Mr Rajah lead on your IVF treatment. As a person who feared having the treatment he made the whole process smooth an easy to understand with explanations of each step along the way. He actually listens and tailors treatment unlike other providers that just tell you what to do. His team are very responsive.