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Kingsbridge Private Hospital Belfast

Vascular Surgery, Breast Surgery, + 37 more

The admissions brochure fails to state that family members are not allowed to stay with patients during the pre-operative wait. This is a significant omission, as it creates avoidable anxiety for patients who are already nervous about their procedure and are only informed of this restriction upon arrival. The pre-op nurses showed poor bedside manner when I asked about this. Instead of offering reassurance, they quoted “hospital policy” and then gave reasons that felt dismissive and inaccurate — for example, claiming that “too many people come in and out of rooms,” when in reality only one nurse completed paperwork, followed later by the surgeon and anaesthetist. I was also told I would be going to theatre “shortly,” even though I knew (correctly) that I would be waiting another 1.5 hours. My family member could easily have stayed with me during that entire period, as is standard in the Ulster Independent Clinic and in my previous NHS experiences. The lack of engagement from the pre-op nurse beyond basic paperwork questions made the situation feel even more uncomfortable. The pods themselves felt more like small, bare cells than a calming space prior to surgery — no TV, no artwork, just two chairs and a table. It was far from a soothing environment. In contrast, the theatre staff and post-op nurses were outstanding. They were friendly, proactive, and reassuring, and they made up for the negative pre-operative experience. One final issue: the staff arranging my discharge medication did not check my notes and prescribed a medication I am unable to take. Because the pharmacy had already closed, the only solution was to remove it from the prescription entirely.

Kidswell Health

Child & Adolescent Psychiatry, Endocrinology & Diabetes, + 3 more

Dear Dr Stavros, I just wanted to write you a quick note to express our huge gratitude for the support you have given our son, and us. Not only is he thriving, but you have also helped us see what we once viewed as weakness as a source of great strength. You have helped us accept him exactly as he is, and instead of wishing to change him, we now want to focus on his many strengths and find ways to support him. Your gentle and supportive approach was truly transformative during a time when we felt completely at a loss and frightened for him. The two sessions you had with him will always remind him that whenever he needs support, there are special people out there who can guide him. That is life changing. He will know that instead of suffering alone, he can trust us to support him and to seek help when he needs it. You also supported us tremendously when we were struggling . Your patience and acceptance were so comforting, even when we did not have the presence of mind to express it at the time. You have changed our sons view of the world, and our view of him and of what is possible when it comes to support. A huge thanks to Kidswell Clinic too - what a wonderful place you have created and thank you for the opportunity to meet Dr Stavros! With huge gratitude,

Mr Mustafa Yusuf

Ophthalmologist

I’m incredibly grateful for the care Mr. Yusuf provided both for my child and for myself. He was patient, reassuring, and extremely thorough when treating my child’s conjunctivitis. He explained everything clearly, made my child feel comfortable, and ensured we knew exactly how to manage the symptoms at home. The improvement was quick thanks to his guidance. I also saw Mr. Yusuf for my post-LASIK follow-up care, and once again he was outstanding. He took the time to check every detail, answer all my questions, and give clear advice on how to maintain the best healing and long-term results. His professionalism and kindness really stand out. I highly recommend Mr. Yusuf to anyone looking for a knowledgeable, caring, and trustworthy ophthalmologist. We couldn’t have asked for better care.

The Bespoke Clinic

Allergy Medicine, Coaching, + 5 more

I recently visited The Bespoke Clinic and was thoroughly impressed by the level of care and professionalism provided. From the moment I walked in, the staff were welcoming, attentive, and efficient. The reception area was clean and well-organized, creating a calm and reassuring environment. The medical team demonstrated exceptional expertise and compassion. My consultation was thorough, and I felt genuinely listened to. The doctor took the time to explain my condition and treatment options clearly, which helped me feel confident in the care I received. Overall, I highly recommend The Bespoke Clinic to anyone seeking high-quality medical care. Their commitment to patient wellbeing is evident in every aspect of their service.

Mr Tony Nargol

Orthopaedic Surgeon

Mr Nargol has replaced both my knees and my left hip in the last 5 years. He is truly amazing and I can't thank him enough for giving me my life back. On all 3 occasions, Mr Nargol and all of the team at the Nuffield, Norton have looked after me so well. They are kind, friendly, professional and very knowledable. I have gone from being in severe pain and unable to walk even a short distsnce to being able to spend whole days on my feet again. I truly owe a huge debt of gratitude to Mr Nargol and the Nuffield team

Moorfields Private Eye Hospital

Ophthalmology

I saw Mr Ali Abbas recently and I was pleased with the visit. He was very thorough and explained things very clearly. He took his time to consider a differential diagnosis for my problem and the course of action he suggested has helped me feeling better after years of increasing pain. What I liked the most is that his approach was not limited to treating the symptoms now but to protect the health of my eyes in the long term. His secretary Natasha Masih-Lal was also very helpful with appointments etc.

Miss Claire Mellon & Associates

Holistic Therapy, Obstetrics & Gynaecology, + 1 more

Dr Karolina Afors is highly skilled and took plenty of time to read through my pages and pages of notes at our first appt. After being dismissed by other doctors, she was a breath of fresh air with lots of ideas, and she was invested in helping me get my life back from pain. The medicines she has prescribed me for my endometriosis have changed my life and she always has a range of suggestions for symptom management of many conditions. Cannot recommend her enough. I've got my life back with her help.

Spencer Private Hospital Canterbury

Pain Management, Cardiology, + 6 more

Better signage would help. We wandered around looking for the appropriate location. There are two car parking 4 areas which doesn't help. Luckily we found a helpful Doc who took us to where we needed to be. Once there we were welcomed. I couldn't eat anything after the op, the restaurant didn't have anything for gluten, dairy and egg free patient. I feel sure they could have products on standby for the future, most vegan products would suffice.

HCA UK at The Shard

General Practice (GP), Obstetrics & Gynaecology

Unfortunately there was a problem with the booking systems at reception which meant checking in was delayed due to a queue that had formed. However the staff were very helpful and trying to do all they could to inform patients of the problem. The nursing station seemed very busy and understaffed, there was a delay in urine testing due to this and I waited 30minutes just to be provided with a sample jar and bag.

Mr Gurdip Shergill

Orthopaedic Surgeon

Excellent Mr Shergill greeted me early. Ask how i was doing, showed the scar s d he explained i have a scar that most Indian or black persons have. Just means my body over heals. A few exercises and was very pleased. I asked a question or two as he said do I have any. Left very happy. The overall experience has been excellent the whole team, has settled me for my first surgery after 56 years.

Dr Alistair McNair

Gastroenterologist

I found Dr McNair to be extremely professional, personable and understanding. He made me feel at ease in the consulting room and on the day of my procedure. Dr McNair explained medical terms in a very clear way. He was more than happy to answer all of my questions. His passion for the profession and care for his patients shine through. Thank you Dr McNair.

Future Care Medical

Cosmetic (Aesthetic) Medicine, Dermatology, + 14 more

A genuinely excellent experience. The clinic offers a wonderfully calm environment, and the staff are incredibly friendly and helpful—plus, the little confectionaries are a nice touch! The doctors are very knowledgeable and professional, taking the time to thoroughly explain everything, including all side effects. Highly recommended. Keep it up.

Mr Shahzad Raja

Cardiothoracic Surgeon

Mr. Raja was very clear and concise in explaining the surgery I was going to have. He also was very patient and understanding in answering all the questions my wife and family had the day before and the day of my operation. Post my operation he has been available and has replied to all concerns and questions I've had.

Dr. Thomas Kaier

Cardiologist

My husband was an emergency admission in December 2022 and we were very pleased to see Dr Kaier to get my husbands recent Echo results which he said indicated his heart was strong and that the breathlessness was due to the build up of fluid in his body. Dr Kaier writing to our GP with his findings and recommendations.

Mr Ali Najefi

Orthopaedic Surgeon

Mr Najefi expert assessment of my arthritic ankle was just what I needed. He had my x rays and scans to hand and we discussed all options that were open to me clearly. I felt confident that I was in good hands and was happy to proceed with my op.

Mr Aakshay Gulati

Oral & Maxillofacial Surgeon

Mr Gulati has always explained everything very clearly. In addition to regular consultations I’ve had 3no minor ops in outpatients and all have been very satisfactory with excellent standard of care received throughout. Highly recommended.