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MUMS - Midlands Ultrasound and Medical Services

Allergy Medicine, Breast Surgery, + 31 more

In terms of booking I didn’t have the greatest experience. I filled out the form online the night before and got a call the next morning. It cut off before I could answer the phone. I called straight back but it rang out to answer phone. I must have called back more than 10 times that day over the course of a few hours but no response. I finally got through to someone in the afternoon, by this time all the appointments had gone. I was in desperate need of a blood test which had to be done on a certain day of my cycle, hence the urgency. The lady I got through to firstly wrongly assumed I was another patient (a cancer patient) which I thought was unprofessional, as I shared the same surname as another patient. She apologised for not answering the phone and said that she would ‘put me at the top of the list’ and treat me as ‘priority’ and would call me back to let me know if she can fit me in for a blood test. I waited for the rest of the day and never received a call back. I believe the way bookings are dealt with is highly unprofessional and does not reflect the service you say you aim to provide to your clients. I then decided not to keep chasing this appointment as I had a negative experience with the booking staff and the booking process. Two days later I received a call early in the morning which woke me up. The lady realised I was half asleep and apologised for the ‘early morning call’. She asked if I still wanted to book the blood test. I said I would let her know. After some consideration I decided to go ahead with the blood test even though I had missed the ideal window. I then called back and booked, the lady on the phone was evidently a young girl who may be new and clearly lacked customer service training. She was unable to answer basic questions during the booking process and came across as new and untrained. I was then sent an invoice which had an additional 30 pounds added onto the expected 150 charge. The invoice didn’t state what the 30 pounds was for. I called back just to check, and again the girl was unprofessional and could not clearly explain what the fee was for. I would like to stress that I am generally the most down to earth and open minded/non judgemental person. So when I give feedback it is generally from a good place and when I feel a service falls below expectations or standards. Clients pay a lot of money to MUMS for peace of mind and investigations into health concerns. The website suggests a certain level of care and service. I personally feel the booking process and professionalism of the booking staff is quite poor in terms of false promises, not being able to get through when calling over 10 times and untrained staff. However what I will say is when attending in person my experience was a lot better than I had expected given the above and it went quite smoothly in the clinic itself. Please train the young girl on the front desk as she comes across as unprofessional and disengaged even though I know this is not her intention. There is a certain level of customer service a confidence needed to be able to deal with bookings which can often be of a sensitive nature.

Mr Gentle Wong

ENT Surgeon

To encounter a physician of Dr Wong’s calibre is a blessing. He isn't simply an ENT; he is a maestro of the intricate architecture of the ear, nose, and throat, and his practice is what Tatler’s discerning readers would recognise as the pinnacle of bespoke, transformative care. Walking into his consultation room at King Edward VII’s hospital sets the tone. Dr Wong greets me with a poised, assured presence, the kind that immediately instills profound confidence. The consultation is an experience in meticulous clarity. With the grace of an academic and the precision of a master surgeon, he deciphers my complex conditions. Using advanced imaging, he doesn't just show you a scan, but tells the story of my ailment with clarity. He listens with a rare intensity, taking every detail of my history, lifestyle, and concerns into a holistic diagnosis. His approach is decisively sophisticated. He presents a curated roadmap of possibilities, from the latest regenerative treatments to the most delicate micro-surgical techniques all explained with elegant simplicity. There is no hard sell, only a shared pursuit of the optimal outcome. When surgery became the recommended path for my complex sinus case, he detailed the procedure with the calm assurance of a virtuoso discussing his instrument. His reputation for technical brilliance, particularly in minimally invasive endoscopic surgeries, is the whispered secret among those who seek the absolute best. The entire experience is seamlessly orchestrated by his exemplary team also.

Moorfields Private Eye Hospital

Ophthalmology

I was informed in the email sent for my first appointment that the consultation would take approx one to one and a half hrs maybe more if I was having tests. I saw the consultant and had the tests, this took no more than 10-15 minutes. In my experience of having private consultation I don’t think this was a consultation, I was told someone will call me and give me details of the treatment, I was not given a time or day when this phone call would take place. I tried to ask questions about the treatment but was told they would explain all to me in the phone call. I called next day as I had other commitments the following days and weeks and may have missed their call. I was given the information about the treatment on the phone, I asked if I was paying for this phone call and was told that I would not be charged. I was charged and paid for the tests on the day, after the phone call I later received an invoice for the consultation of £300, so basically I was charged for a phone consultation as I don’t believe I got a consultation on the day that warranted this amount of money. I am really disappointed with this kind of service, I believe if I’m paying for a private consultation I should be given the time face to face so that I can ask questions and understand the treatment that I will be paying for. This was not NHS where you are only allocated a small amount of time, which is why I am so disappointed with this service and the costs which is unwarranted.

Mr David Griffiths

Obstetrician & Gynaecologist

I was referred to Mr David Griffiths by friends in the UK that have previously been in his care or worked with him, I am currently in the USA. After looking at his bio, I was so impressed with what he has achieved and the work that he does I arranged to have a consultation via zoom. From the outset I felt his warmth and compassion, I immediately knew I was in very good hands. Mr Griffiths fully explained what I needed firsthand and then going forward with surgery, if that was what I decided to do. He welcomed any further questions or concerns I had afterwards by email which were always followed up immediately. I did go ahead with the surgery to have a permanent fix to my issue of which I am so thankful for. Mr Griffiths did an outstanding job, and I would have no hesitation at all recommending him.

Mr Ravinder S Natt

ENT Surgeon

I feel lucky to have found Mr Natt in London everything was above and beyond my expectations, especially the skill with which he carried out my successful coblation tonsillectomy. In the initial consultation he was sympathetic to the methods I had already tried, clearly explained the cause of my issues, and how the recommended procedure would be carried out. On the day of the surgery he and his team did a great job to calmly guide me through everything, naturally I was nervous however looking back I feel like it couldn't have gone better. I'm already feeling much better and healthier than before. A very successful experience overall, thank you Mr Natt and the team, you are all doing a fantastic job.

Dr Finbar's Skin Clinic

Dermatology

I was “plagued” with psoriasis on my elbows and forearms for the last year or so (I am a 60 year old male). I never suffered from psoriasis before. It was getting me down and I wouldn’t wear short sleeves. I made an appointment with Dr Rosy and she examined me and gave me a prescription and hey presto my psoriasis has “gone” after 4 weeks usage of prescribed spray. As per Dr Rosy it will come back but I should use spray as required when psoriasis returns. I am absolutely 100% confident now of wearing short sleeves. I am so thankful 🙏

Mr Nick Kametas

Obstetrician & Gynaecologist

I had an excellent experience with this doctor during the birth of my baby. He was extremely professional, attentive, and always took the time to explain everything clearly. He was consistently available to answer any questions and made me feel supported throughout the entire process. My birth experience was truly beyond my expectations. Thanks to his care and reassurance, he helped me overcome the difficult memories of my first birth with a different doctor. I cannot thank him enough for everything he did for me.

Newmedica Worcester

Ophthalmology

I was pleasantly surprised about the efficiency of Newmedica Worcester. I had only used NHS services prior to my NHS Newmedica appointments for cataract removal on both eyes. I was seen very quickly after referral by Specsavers Malvern. Each appointment went flawlessly. I also had laser treatment in my right eye. All staff were friendly and professional and I am very grateful to be able to see clearly once more.

Spire Nottingham Hospital

Ear Nose & Throat Surgery (ENT/Otolaryngology), Obstetrics & Gynaecology, + 23 more

Prof Quraishi is a fantastic doctor and technically gifted surgeon . I had a sacro-iliac joint injury many years ago which was fixed in Bristol . Suffered with pain for over 10 years and saw a vast number of specialists . It was only when I saw Prof Quraishi that I knew he could fix me . He did - placed bolts across my SIJ bypassing the previous metalwork. I have had an excellent outcome and he has changed my life !

Mr Navjot Bhangoo

Orthopaedic Surgeon

I was in extreme pain before surgery and followed my knee operation on 10/11/25 the pain I experienced was minimal. I feel extremely happy and I was kept informed throughout. I only needed pain relief to assist me with physio to push myself as much as possible. I need another knee replacement on right knee and I am not nervous at the of the operation as long as Mr Bhangoo performs operation

Mr Darius Rad

Orthopaedic Surgeon, Paediatrician

We visited Mr Rad recently following a referral by a paediatrician over concerns with our daughter’s gross motor skills. Mr Rad carried out a thorough assessment of her in clinic and reassured us, giving us explanations as to why she might be experiencing delay and what our next steps should be. He was so kind and helpful - I would throughly recommend him to any parent.

Daleswood Health

Cosmetic (Aesthetic) Medicine, General Practice (GP)

Daleswood Health and Dr Denton never fail to complete the challenge. Called last minute and was squeezed in with no stress. Arrived and was seen with a minute by Dr Oliver Denton who carried out the minor procedure with complete and utter professionalism. Thank you Daleswood, yet again you have done what it says on the can. Have a very Merry Christmas all.

Mr Alex Swanton

Obstetrician & Gynaecologist

Throughout out my whole experience Mr Swanton has been very professional and a delight to deal with, from my initial consultation to post Op. Provided me with all the information/options for my issue allowing me make a fully informed decision. So pleased l decided to go forward with the procedure. I couldn't have asked to be in better hands.

Professor Tony Kochhar

Orthopaedic Surgeon

Consulted Professor Kochhar for suspected fracture of my finger. He immediately arranged for a further x-ray and ultrasound. He assured me that, with physio, that I would likely regain full movement and mobility of my finger. He is extremely professional and I felt assured and confident of his diagnosis and guidance.

Spire Little Aston Hospital

Ear Nose & Throat Surgery (ENT/Otolaryngology)

Nice welcoming hospital. Outpatient reception desk is slow, this causes delay in registration for appointment and this impacts on consultant clinic. Please can there be a more efficient check in process so consultants and patients are not delayed unnecessarily due to technical issues thanks

The Doctors Lounge Chalfont

General Practice (GP)

Was like having a business meeting with someone on my team … Thoroughly enjoyed the experience and next time I will bring the wine 😂 Poor doc… her office is a bit damp … needs ventilation and heating and extraction … that advice was for free Have a great Christmas