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Freedom Vision - Gloucester

Ophthalmology

I have had Cataract operations to both eyes January-March 2025. Things didn't start well when the Surgeon, in a 'telephone consultation' with me, committed to a price for the new lenses I would get. This was later overruled by the Management who told me the Surgeon didn't have the authority to agree a price with me. So I had to pay quite a bit more than I was originally told. As in some £400 per eye more. Amusing to observe how the 'care' (on the NHS, but sub-contracted to this private business) was promoted as being 'Exactly the same as Private Medical Care'. Oh no it wasn't ...it was much better. Once I was flagged up as 'potentially suitable for a PRIVATE operation' using Implants that were 'Not available on the NHS' I was treated very different. Previously done examinations were repeated 'to be sure'. Does that mean they are not sure if you are a NHS Patient? ;). Additional examinations 'not available on the NHS' were done. Am I being unfair? A short review would just say this: *Generally excellent professional friendly staff. * Medical care excellent. But.... Appointment waiting times need reviewing - I have always had to wait at least 45 min, sometimes more than on hour, before being seen. Why? If you depend on a relative or friend to drop you off and pick you up it sometimes got a bit difficult: Is this appointment going to take 30 Min, or 4 hours? Nobody knows. Admin/organization sometimes a bit confused - Why did I get an email survey for my right eye, and not for my left? Waiting in the corridor between different checks in different rooms a bit of a hit and miss - staff running around, folders being handed over, people sitting and waiting being missed, the order in which things were done got a bit confused sometimes, patients reminding passing nurses that others who arrived after them were seen before them. But all with good humor! But, in the end, I can see excellent again with both eyes - and that is what is really important.

Mr David Bell

Neurosurgeon

I had a herniated diskoptemy operation with Mr Bell. Alongside his assistant, Alex, I was treated with thorough professionalism at every step of the way. I was in extreme pain before seeing David, and they rapidly moved me through the various stages of the treatment process (ie consultation, then scan, then steroids and then full herniated disk operation), at pace. That meant that, at all times, I felt confident that my paid was being dealt with by professionals and as soon as possible. On a couple of occasions, I felt that Mr Bell accelerated my consultations and ultimately the operation, and he rearranged his own time on one occasion to make it work quickly for me. Alex (his assistant) was the person that efficiently made the appointments happen behind the scenes and they clearly make a good team. I have now visited a number of sports physios and one doctor, who have commented on both my pace of recovery and the neatness and recovery of the area & muscles around the operation area. I can only believe that my rapid recovery has been brought about by an efficient operating technique. I am now almost out of almost any pain or discomfort (7 weeks after the operation) and I am truly grateful for what has happened, as life was not pleasant beforehand.

London Trusted Therapy Harley Street

Clinical Psychology, Hypnotherapy, + 1 more

I spent years dealing with anxiety and depression, convincing myself I didn't need therapy - partly due to the stigma around mental health, especially in my industry. By the time I reached out to Dr Olena, my anxiety was affecting my ability to do presentations and travel for work, things that were essential to my role in finance. Working with Dr Olena has been transformative. She used a combination of approaches tailored to what I needed - CBT and existential therapy initially helped me tackle my anxiety head-on. Within months, I was back to delivering presentations confidently and travelling for business again, things I'd been avoiding for far too long. For my depression, we've taken a different approach, incorporating DBT alongside existential therapy. Whilst this remains a work in progress, I'm in a significantly better place than when I started. Dr Olena helped me understand that therapy isn't about 'fixing' everything overnight - it's about having the right tools and support to navigate life's challenges. I only wish I'd overcome my reservations about therapy sooner. If you're in a demanding professional environment and struggling, I can't recommend Dr Olena highly enough. Her approach is practical, insightful, and genuinely effective."

Midland Eye

Ophthalmology

The cataract in my right eye, which had been quite noticeable, was operated on in the second week of November this year. The less advanced cataract in the left eye was dealt with a fortnight later. My second eye is still settling in, but my surgeon, Mr Park, appears to have produced an excellent overall outcome for me. Having discussed the options with Mr Park, I chose to have a lens in my right (dominant) eye which enables me to see at distance, whilst for the left, I have one which is more suited to closer work. I may need reading glasses for really close work, but using my computer screen presents no problem. Asking questions was encouraged and all queries were dealt with clearly. The staff, and particularly the opthalmic technicians, obviously knew what they needed to do in support of the surgical procedures and all was handled very efficiently. Special thanks to Nurse Debbie who was looking after me, a somewhat anxious patient, before and after the two operations.

Fortius Clinic London

Diagnostics & Testing, Hand Therapy, + 14 more

My recent visit to the Fortius Clinic for removal of stitches and a post operative assessment was short, on time and to the point. On arrival, as always for previous appointments, the reception staff were briefed and I was immediately sent to the correct location, waiting time in a comfortable environment was minimal before being called in to see my surgeon, Mr Houlihan-Burne. who took the time to answer a few questions. and assure me that should there be any future queries or worries, he & his staff were always available. Many thanks

Mr Sabur Malek

Orthopaedic Surgeon

I had my second knee replacement in November last year my first was January last year .My second one was so different it was very swollen before I had it done I found it took me longer to do with out my crutches but I did it bit at a time . Everyone was so helpful and made my stay in hospital good . Mr Malek puts you at ease and explains everything I hadn't had an operation before my first knee no hesitation when it came to my second .All you have to do is everything they tell you and then there is no worries.

Mr Seni Subair

Obstetrician & Gynaecologist

Seni recently delivered my baby via induction at 38 weeks due to gestational diabetes. With his help and expertise, I achieved the vaginal birth I was hoping for. He provided clear and easy to understand risk-based advice both before and during delivery. Seni also has a lovely bedside manner and good sense of humour. I would recommend Seni to anyone, and if like me you have gestational diabetes and are concerned about what this means for delivery options etc - you will be in safe hands with Seni.

Dr Mohammad Ghazavi

Dermatologist

I had a great experience with Dr. Ghazavi for my acne and acne scar treatment at Skinhorizon Clinic. Dr. Ghazavi was very knowledgeable, patient, and took the time to explain every step of the treatment plan. I felt genuinely listened to, and the approach was tailored to my skin needs. I’ve seen noticeable improvement in both my acne and scars, and the care throughout was exceptional. I highly recommend Dr. Ghazavi for anyone seeking effective and professional acne treatment.

KIMS Hospital

Cardiology, Breast Surgery, + 26 more

Staff were extremely kind and helped me with my anxiety. I was so worried and all of the staff calmed me and explained clearly what would be happening. They treated me with respect and were proffessional at all times. There were no times during any visit that I felt awkward to ask for anything, or to ask questions. I could not of asked for a better service and I would like to thank all of the staff involved in my pre procedure and aftercare. Thank you all so much

Skin Horizon

Cosmetic (Aesthetic) Medicine, Dermatology

I had an excellent experience at Skinhorizon Clinic for my acne treatment. The team was kind, professional, and really took the time to understand my skin concerns. The treatment plan was explained clearly, and I started noticing improvements sooner than I expected. The clinic has a calm, reassuring atmosphere, and I felt well cared for throughout. I highly recommend Skinhorizon Clinic to anyone struggling with acne.

Newmedica Newcastle

Ophthalmology

Received care following cataract surgery on 30 September 2025 and 06 January 2026. From walking through the doors on my first visit (presurgery) in June 2025 I was put at ease at all stages throughout my visits from the reception staff, the assessment staff pre surgery and the operating staff, pre and post surgery staff and the surgeon himself. Any questions IAd were answered very thoroughly.

Mr Matthew Kinsella

Ophthalmologist

I received great care from Matthew Kinsella when I attended for an eye consultation. It’s not often these days that you experience such kindness and precision when attending a medical appointment. He took the time to explain each investigation and treatment option thoroughly so that I felt comfortable and fully understood next steps. I would definitely recommend him to friends and relatives

Mrs Claire Langton Hewer

ENT Surgeon

I went to see Claire for some advice about my face: I was concerned about looking too tired and a bit lined having lost some weight. She gave me a wonderful natural refresh and I feel so much more confident with how I look now. She took time to listen to my concerns and carefully explained what she could do. I felt safe and cared for in her hands - I will definitely be coming back!

Meliora Medical Group

Physiotherapy, Sports & Exercise Medicine

Dr Barke supported my son’s recovery from a collapsed lung from the day it was diagnosed and operated on, through the rehabilitation and recovery, and to the point when he was able to play contact rugby again. I am extremely grateful to dr Barke for being so approachable and understanding, and so responsive to all the queries we had during my son’s recovery process.

Mr Ravi Ray

Orthopaedic Surgeon

From start to finish Mr Ray has been nothing less than exceptional. From my first consultation to my discharge, it's been like a breath of fresh air. I have not had good experiences at other hospitals sadly, Mr Ray has completely changed my concept and outlook. What an absolutely outstanding and amazing man. Thank you very much for everything you have done.

Dr. Felicity Taylor

Paediatrician

Felicity has been absolutely amazing with our 18month old Son. After around 10 visits to the Doctors and still no improvement in his symptoms we went to see Felicity for a specialist opinion. She diagnosed him with PBB immediately and has been brilliant with helping us on our path to recovery. I would recommend Felicity to anyone :)