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Cleveland Clinic Moorgate Outpatient Centre

Imaging (Scans), Cardiology, + 8 more

it's the Grosvenor Cleveland First experience Anweek today Monday i went for a blood test and Ultrasound both appointments were on time. The next day i had an appointment by phone some sort of registration ( by the way this was the 10!th registration ) Our life doesn't revolve over your hospital so many registrations what for and you still got it wrong it's frustrating and monotonous.) I would try and find an easier way for patients . let's go back to the phone registration the gentlemen tells me i have to do a blood test and a swap, i told him i was there yesterday and i did a blood test he told me that i have to go back as they forgot to do another blood test and the swap. Forgot i found that very unprofessional so on Wednesday i went back when the nurse took me she took me to the room did the blood test and another nurse came for then swap i was told i need to go and do and ECG a test that i wasn't aware of i became stressed and furious i turned to the poor nurse and said to her i am not doing an ECG and to cancel it. i found the whole situation unprofessional. Thursday arriving to the hospital' early in the morning' once again registration and then a Porter came and took' us to the room. a few minutes later the nurse came and of course another registeatiôn Room nice but no cupboard to hang your coat. it rains a lot in England we wear coats .My surgeon came and explained the procedure and few minutes after he left went down for the operation all well to this point Eventually i was up and nurses came to check all was well Food Menu is very unhealthy no salad no fruit juices i would suggest you get a dietician it's shameful your Menu I was discharged by Professor Hakim at around 3:30' the nurse went to get the discharge letter and told me that i have an MRI at five i told her to cancel it no need for MRI after the operation When i came to leave nobody told me what i had to do was given some plasters and i asked if i could have a shower n was told not today tomorrow i went to the desk on my way out to query an extra bill i wanted to know what it was for and he couldn't tell me i said where is your account department and he said we don't have one on the premises this huge hospital doesn't have an account department in short when i know what its for i will not pay even'. on my chart why Good luck you have a very nice hospital but very stressing and there is a lot of' things you have to work don't think it will be my first choice

Mr Luke Cascarini

Oral & Maxillofacial Surgeon

Dear Team, Thank you for reaching out. I am more than happy to provide feedback, as my experience at Harley Street Specialist Hospital has genuinely changed my life. I want to say how incredibly grateful and eternally indebted I am to my surgeon, Mr Luke Cascarini. He has given me a completely new lease of life. He is not only an outstanding surgeon but an exceptional human being, and I cannot thank him enough for the care, precision, and compassion he showed throughout my entire journey. I would also like to express my heartfelt thanks to Janet, Dr Bosh, and all the nursing staff, as well as every member of the team right down to the wonderful ladies on reception, including Marianne. There are too many to name individually, but every single person played a role in making this experience extraordinary. The hospital itself does not feel like a hospital at all — it feels more like a health retreat where you leave as a better version of yourself. The environment, the warmth, and the standard of care are truly exceptional. For anyone suffering from sleep apnea, as I was, or dealing with any of the conditions treated by your specialists, I could not recommend HSSH and Mr Luke Cascarini more highly. You have all transformed my life in ways I cannot properly put into words. Thank you, sincerely, for everything. Warm regards, Mr Shefik

Spire London East Hospital

Gastroenterology, Obstetrics & Gynaecology, + 21 more

Here is a polished, clearer version of your text: ⸻ Firstly, I would like to thank Dr. Jagwant Singh. I broke my collarbone four years ago and had a titanium plate fitted at Whipps Cross Hospital. Since that operation, my shoulder had been in constant pain. After numerous hospital visits and rounds of physiotherapy, I was repeatedly told there was nothing wrong and that I would simply have to live with it. I was then recommended to Dr. Jagwant Singh, and from my very first appointment he recognised that something wasn’t right. He immediately sent me for an MRI scan, which revealed a bicep tear and a labral tear. He arranged the necessary surgery and successfully repaired my shoulder. I cannot thank Dr. Jagwant Singh enough. I’m now eight weeks post-op, the pain has almost completely gone, and my movement has nearly returned. From the first visit, Dr. Singh explained everything clearly, never rushed, and always took the time to answer all my questions.

Spencer Private Hospital Margate

Pain Management, Audiology, + 12 more

The appointment and staff were great but please please please sort out the signage to your section of the hospital. I arrived at the QEQM an hour before my appointment as I knew parking at that time would be a nightmare. I was still trying to park 15 minutes before my appointment. I had to leave my car in a side road and hope it was a restricted area. I had to run from me side of the hospital to the other and no where on any map or sign was there anything saying where the Spencer hospital was. I eventually found the main reception who had to give me directions. I found the part I needed by pure chance. I arrived 4 minutes after my appointment time. This is the 3rd Spencer hospital I have visited within 5 weeks. It was the same story at K and C with no signs. WHH was the only one that had signage where I could find where I needed to go easily but again not listed on the main hospital maps.

Chapter One Dental Clinic

Dentistry

I visited Chapter One with my 4 year old child, we both had an appointment with Ashley. The practice is immaculate, beautifully designed and feels more like a luxury spa than a dental practice. Staff were extremely friendly and helpful, we were made to feel welcome and relaxed. Ashley was charming, instantly putting us at ease, involving my daughter with everything she was doing and making it a fun experience. With regards to my appointment, Ashley was very informative, ensuring I had time to ask questions and I left assured I was in highly capable hands. All the equipment was state of the art and I now have ultimate confidence in my dental routine. Easily the most professional and positive dental visit I have had, I would thoroughly recommend Chapter One and will be signing up to one of their care plans for my family.

Mr Nahor Garcia

Physiotherapist

Very professional experienced physio. Nahor set clear goals from a holistic standpoint - focusing on regaining confidence, reducing pain and improving movement & feeling in the foot. He gave thorough explanations with many variations and tailored each session to address any concerns from the previous week. When I began physio with Nahor I had no movement in my toe and severe swelling in my foot as a result of starting physio 4 weeks later than recommended post bunion op. At this point I did not believe I would be able to get back to my previous active lifestyle. 6 weeks later I am back to regained movement and am back to gym, yoga and almost able to perform a lunge. Throughout the process Nahor created a calm, motivating environment which helped me progress further than I imagined.

Mr Azhar Din

Orthopaedic Surgeon

I had MPFL surgery by Mr Din. From the first meeting with Mr Din, I felt at ease and knew I was in safe hands. As someone who was quite anxious about apprehensive about surgery, Mr Din spent alot of time reassuring me and giving me lots of information about the procedure. I felt listened to, and although Mr Din has plenty of patients I’m sure - I felt like the only one. That is testament to his five star bedside manner. My surgery was a complete success and I now have life changing confidence in my knee. My case was made slightly more complicated due to my hyper mobility, however I had full confidence in Mr Din. Recovery was aided by reassurance from Mr Din, whom I felt was contactable throughout. I cannot express my gratitude enough, or recommend Mr Din enough!

Fortius Clinic London

Diagnostics & Testing, Hand Therapy, + 14 more

I had an outstanding experience at The Fortius Clinic. From the moment I arrived, I felt genuinely cared for and understood. The environment was calm, welcoming, and instantly put me at ease. Every member of the team showed exceptional kindness, expertise, and sincerity, which made me feel truly supported throughout my visit. Dr. Joideep Phadnis demonstrated the same remarkable professionalism and compassion—he took the time to listen, explain everything clearly, and personalise my treatment with great care. I left feeling confident, reassured, and extremely grateful. The Fortius Clinic’s dedication to empathy and exceptional patient care is truly extraordinary. I can’t recommend them highly enough.

The London Dermatology Centre

Cosmetic (Aesthetic) Medicine, Dermatology

I recently visited the dermatologist for a second follow-up regarding my son’s fungal infection, and I’m extremely pleased with the care we received. The doctor was thorough, attentive, and took the time to explain the progress of my son’s treatment in a clear and reassuring way. We never felt rushed, and every concern was addressed with patience and expertise. Thanks to their guidance, my son’s condition has improved significantly. The clinic is well-organized, the staff is friendly, and the overall experience has been excellent. I truly appreciate the high level of care and would highly recommend this dermatologist to anyone seeking professional and compassionate skin treatment.

The London Clinic

Physiotherapy, Dermatology, + 13 more

Wonderful care from good staff but the bed was uncomfortable and the room was too small and felt airless and too hot. But the main thing is that hopefully this surgery will enable me to have a better quality of life. I already feel that my powers of concentration have improved and my brain is working better. It seems to me that once the soreness and itchy neck skin heals I will be back at the gym in January feeling thirty years younger. The hospital has done a good job and staff team are excellent. My only recommendation is that you knock the building down and build some more comfortable bedrooms with good ventilation with some comfortable beds for tall people.

Dr Joe Ramsay

Psychiatrist

My experience with Dr Ramsay couldn’t have been better. As somebody who has had mental illness for 20+ years, never attended a Doctor and was exceptionally apprehensive about even the though of attending a psychiatrist it was so reassuring to have somebody who listened empathetically and gently and sequentially worked through diagnoses and treatment options. Treatment included not just medication but holistic advice with regard to lifestyle factors, diet and exercise, which is very refreshing. His follow up communication to me and my GP was incredibly succinct and accurate. You will not find a better psychiatrist thsn Dr Ramsay.

Better - Soho

Acupuncture, Physiotherapy, + 2 more

I came in to see Urja after experiencing months of tightness in the body. I also had a chest infection a couple months before and it left me with a lot of tightness in my chest/lungs and I wasn’t able to breathe at full capacity. Immediately after my session, my body felt like it was 99% back to baseline and I could take a full deep breath again. Emotionally, I also felt so much more free and relieved. You get so much more than just physio with Urja. It’s a complete mind, body, soul healing experience.

Dr. Isabelle Mercer

Psychologist

Isabelle was a very understanding person. In our first session she allowed me freely to state the condition in which I found myself. As the sessions progressed she introduced more suggestions and strategies. They were sound, commonsensical and practical. She adapted her strategies to my personal condition. I also found her very easy to relate to. I also felt confident with her, that her knowledge and expertise allowed us to develop common strategies.

Mr Wissam Abou-Chedid

Urologist

Didn’t find the diagnosis a surprise and straightforward professionalism of the entire team made the experience free from any anxiety at all. Every single medic, whatever their position or responsibilities went above and beyond. Recovery quick and pain free - far easier than I was expecting. The personal attention of Mr Abou-Chedid was hugely appreciated. It was obvious that I was in the best, highly qualified, experienced and safest of hands.

Mr Jignesh Patel

Orthopaedic Surgeon

I had a full hip replacement and I am delighted with the results. I can now walk up stairs properly without any pain or discomfort and get around much easier. Throughout the process Mr Patel was very thorough and professional, pointing out possible problems that could occur with surgery as well as the benefits. I am so pleased with the treatment I received and would not hesitate to recommend Mr Patel. He is also a very nice person to deal with.

Mr Rathnam Sundaram

Orthopaedic Surgeon

Mr Sundaram listened to my history, took time to explain the problem and discussed my MRI results and treatment options. I felt comfortable and understood the situation and felt I was listened to and happy with the treatment decision. The surgery was a daunting prospect, but I felt safe and that i was in professional and competent hands. I was visited after the operation, told of the outcome, and followed up. Overall, an excellent experience