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The Royal Free London Private Patients Unit

Cardiology, Cosmetic (Aesthetic) Medicine, + 18 more

I had two visits - a pre-surgical assessment and 3 days later I returned for breast cancer surgery with an overnight stay. I have a few hopefully constructive observations: There was no evidence that any information collected at the pre-op meeting was transferred to the team admitting me for my operation. The inefficiencies of this became laughable at times and is a waste of your precious resources and my time . Eg wanting to repeat mrsa tests and weight/height checks because they hadn’t checked their records from 3 days prior. I was told I couldn’t go down to surgery without a Pregnancy test. I had to be very firm that I had the right to refuse and was made to feel like I was being difficult when the truth was very different. The consultants stepped in to support my position and my right to self advocate. The number of different contact points with junior/assistant nursing staff during my 28hr stay was startling, I lost count. There was no continuity at all which led to more observations that necessary (literally 5mins apart because of a lack of communication) and at other times several hours without any contact at all I twice had to tell staff not to put blood pressure sleeve on the arm that just been operated on as they were clueless regarding the surgery I’d had. It’s a general ward so I accept there are no/fewer specialists (eg for breast cancer) but the lack of interest/knowledge was frustrating and in stark contrast to other private hospital experiences I’ve had during this journey. Minor point but there were no towels or toiletries in the en suite and the shower set up was totally impractical for post surgery washing (as the hand held show was missing). I was offered option to use en suite in another room - staff did their best to find a solution and my husband was able to support me.

One Ashford Hospital

Dermatology, Pain Management, + 21 more

Receptionist was absolutely lovely and really friendly and helpful. The building and facilities were all excellent and kept clean and tidy. The consultant I saw was extremely rude, arrogant and judgemental. There were several comments he made that shocked me and that made me feel very uncomfortable to the point I almost walked out mid appointment. There was very little sympathy or mindfulness of my injury and he came across extremely judgemental in the assumptions he made about the level of sport I played, what I could afford, and several other things. I actually play semi-professionally and have represented our country in World Championships in the sport I play, and I also have a law degree and accountancy qualification which I did not mention as quite frankly it is irrelevant. It was apparent he took a dislike to me for whatever reason from the start and the whole experience was very uncomfortable. His behaviour aside, he is clearly very knowledgeable and good at what he does. Reading between the lines I got the answer I needed. This hospital was recommended to me by one of your previous patients and I was lucky to get booked in through an NHS referral but after my experience I would never return for any issue and am relieved I didn't pay to go private.

Dr. Osama Moussa

General Surgeon

For the past two years I was in so much pain it was absolutely horrendous and my quality of life was affected, the pain would sometimes last for 12 plus hours or more. After a few appointments with my GP I was finally diagnosed with gallstones and was very quickly referred by my GP to see Mr Osama Moussa at the Spires diagnostics clinic and within a matter of weeks I had my surgery to remove my gallbladder. I have to say a very big thank you to Mr Moussa, who in my opinion is an exceptional surgeon and a really nice person, he is very easy to talk with. Mr Moussa you have now taken away all that pain that made my life so uncomfortable, I am very grateful to you. I would also like to thank Kayleigh Mr Moussa's secretary who also is a lovely person to talk with and very professional On the day of my surgery everything went smoothly and all the staff at the Spires hospital were very nice and welcoming . Dr Shah was my anesthetist and he came to see me and put me at ease. I don't know the names of the nurses and all other staff at the hospital and diagnosis clinic but I do want to say a big thank you to you all and thank you for taking such good care of me. Thank you

Mr Tony Chalhoub

Obstetrician & Gynaecologist

Tony Chalhoub has been an extraordinary support in helping me navigate menopause, which had begun to affect every aspect of my life; physically, emotionally, and professionally. Before seeing him, I felt overwhelmed and dismissed elsewhere, but Tony approached my symptoms with genuine empathy, deep understanding, and exceptional clinical expertise. He took the time to listen to me properly, explored all aspects of my health, and created a personalised plan that finally made sense of what I was experiencing. His guidance around hormone therapy, lifestyle adjustments, and ongoing monitoring has made a life-changing difference. I feel like myself again, clearer, calmer, and able to live fully rather than simply cope. Tony’s kindness, patience, and thoroughness are unmatched. He treats the whole person, not just the symptoms, and his care has restored both my health and my confidence. I am profoundly grateful for his support and would recommend him without hesitation to anyone struggling with menopause.

Dr Peter Hill

Nephrologist

I met Dr. Peter Hill at the Cleveland Clinic on 29th November 2025. It appeared to be a very busy clinic, but Dr. Hill took his time to see me. Dr. Hill was extremely professional and focused . He took a comprehensive medical history, performed a meticulous clinical examination, and carefully reviewed all previous investigations by by Urologist and GP which I had sent across to Rosie in advance. Dr. Hill provided a clear and detailed explanation of my kidney situation and set out an appropriate plan for ongoing monitoring. He took my my parents medical history into consideration and relevant blood markers to be included for me, promptly arranging a specific scan. His manner was calm, respectful, and reassuring throughout. This was one of the most thorough and patient centred consultations I have ever experienced. I would not hesitate to recommend Dr. Hill to anyone seeking expert nephrology care.

Kingsbridge Private Hospital Belfast

Anaesthetics, Cardiothoracic Surgery, + 37 more

I recently underwent surgery at Kingsbridge Private Hospital, and I genuinely cannot put into words how grateful I am for the incredible care I received. From the moment my procedure was over, the nurses were by my side — kind, patient, and so comforting. They made me feel safe and completely at ease during a time that could have been overwhelming. My surgeon and nurse continued that same level of warmth and support throughout my aftercare. Their reassurance, responsiveness, and genuine concern for my wellbeing meant more to me than they probably realise. Their care and attention were truly outstanding — compassionate, professional, and heartfelt in every way. I am so thankful to each and every one of them, and I could not recommend Kingsbridge highly enough.

Fortius Clinic London

Diagnostics & Testing, Hand Therapy, + 14 more

I had an outstanding experience at The Fortius Clinic. From the moment I arrived, I felt genuinely cared for and understood. The environment was calm, welcoming, and instantly put me at ease. Every member of the team showed exceptional kindness, expertise, and sincerity, which made me feel truly supported throughout my visit. Dr. Joideep Phadnis demonstrated the same remarkable professionalism and compassion—he took the time to listen, explain everything clearly, and personalise my treatment with great care. I left feeling confident, reassured, and extremely grateful. The Fortius Clinic’s dedication to empathy and exceptional patient care is truly extraordinary. I can’t recommend them highly enough.

Dr. Dalvir Singh Bajwa

Dermatologist

Dr Bajwa put me at ease the moment I went into the theatre for the removal of a BCC. I asked for him to confirm surgery was still needed after having had a biopsy previously and he said he could still see it but would check with Dr Brass to ensure a 100% which it was he showed me what would happen reassuring me constantly and give me the opportunity to ask questions he also had a manner that didn't make you feel just another day in surgery and that he was the doctor and you just the patient and this is what I am doing . I would think he would adapt his bed side manner to each and every individual patient making you feel relaxed about the procedure

Mr Dean Michael

Orthopaedic Surgeon

Having seen a different surgeon initially, it was reassuring to be seen by someone who listened and was sympathetic. A completely different experience, warm, and empathetic. All communication was clear and all arrangements were smooth and timely. Everything was explained and happened as planned. I felt confident in Mr Michael's manner and approach. The surgery was excellent and I am so pleased to be back to my normal activities. I have had almost no pain post operatively and I shall return to Mr Michael when the time comes for my other hip to be replaced.

Clayton Ward at Queen Charlotte's & Chelsea Hospital

Obstetrics & Gynaecology

I would very highly recommend the Clayton ward. We have had two babies there and were really well looked after by kind, happy staff (doctors, midwives, assistants, catering and reception) who taught us a huge amount about how to care for a newborn. Having access to 121 support from midwives anytime day or night is just invaluable. The food was very good (for hospital food) and we genuinely looked forward to it each day - it really helped us recover as sleep deprived parents.

HCA Healthcare UK The Harley Street Clinic

Gastroenterology, Obstetrics & Gynaecology, + 9 more

Couldn't praise Mr Tang anymore. From the moment I met him, kind, knowledgeable, calm, and I felt at ease even though I ripped my bicep less than a day before meeting him and was in a serious amount of pain. There wasn't a question he couldn't answer, and the surgery was as painless as it could have been. He did say he has never seen a bicep recover so quickly, which I am very proud of; however, I think that was more him than me. Thank you again.

Mr Sanjay Verma

ENT Surgeon

I recently had a procedure done by Mr. Sanjay Verma and his team at the Nuffield Hospital in Leeds, and I couldn't be more pleased with the experience. The care I received was exceptionally professional, and the whole team made me feel at ease throughout the entire process. The procedure itself was carried out efficiently and with great expertise. I would highly recommend Mr. Verma and his team to anyone in need of ENT services. Once again, thank you.

Monaghan + Morrow | Vasectomy Clinic - Belfast

General Practice (GP), Urology

Couldn't recommend enough, very helpfull and friendly. Even answered one of my questions I had after getting the procedure done a couple of nights later and something that i was worried about and when I emailed at 9:45pm i couldn't believe I got an email back within 15 minutes, to say to call in and see them first thing in the morning, which really put my mind at ease. Both appointments I was seen too very promptly.

Leominster Osteopaths & Therapies

Physiotherapy, Audiology, + 6 more

I have visited a couple of times now and cannot fault anything. Very quick to book me in (next day appointment), and so welcoming and informative whenever I’m there. My back is so much better and I have a knowledge on how to help myself in between appointments. The appointments have been easy going and not at all awkward or embarrassing (which I worried they would be!). Would definitely recommend!

Mr Ibnauf Suliman

General Surgeon

It was an absolute pleasure seeing Mr. Suliman recently. I was quite anxious around some recent MRI results as well as ongoing treatment I have to have, but as always Mr. Suliman was extremely re-assuring and went through in detail around next steps. I left feeling much more at ease and informed around the further treatment I require. Could not recommend a better doctor / surgeon honestly.

Dr Aditi Desai

Dentist

Dr Desai has been amazing throughout, from my first consultation to the fitment of my mandibular and the follow-ups. I was slightly sceptical having tried every anti-snoring remedy out there, but Dr Desai is a miracle worker....and she fixed two patients in one....not just me, but my wife who now enjoys an undisturbed nights sleep. Genuinely thank you.