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Kingsbridge North West Hospital

Audiology, Cardiothoracic Surgery, + 29 more

The hospital was very clean, staff were very friendly and helpful. The procedure staff were particularly nice and professional. I was very happy with the procedure and the level of professionalism and also good bedside manner. One/two areas which could be improved if you are interested : 1. Pre-procedure information suggested an overall time from entry to release of approx 2hrs. With a 6pm admission time, I assumed I could arrange a collection for 8.30pm with some time to spare. However, on arrival, after approx 1hr 15mins it became apparent that the admission time of 6pm was a general time for 3 patients to be admitted and seen that evening between 6-9pm. I happened to be patient no.2, so was seen around 7.30 and released around 9, meaning I could not use the lift arranged (my wife &kids were ok til then, but not after). This then presented me with a choice of either taxi home or to ask someone at short notice to come and collect me. Had I known the range of procedure/release times in advance, I would have arranged a different, more appropriate, lift from the start. This leads to point no.2 2. I was not made aware of the choice on whether to have sedative or not. The literature states "you will be given a sedative" not that you have a choice. After the delay above, this then created a difficulty whereby if I took the sedative, I could not legally be released to an unknown taxi driver and would have to arrange another lift at short notice or not take the sedative. I opted to not take the sedative. Had I known this option was there, I could have driven myself to and from the appointment. It also would have saved my wife and kids spending time in the car on a busy evening. In connection with this, during the appointment, it sounded like release/recovery after the sedative was likely to be several hours, so release before 10-11pm was unlikely from the start and it was always probably going to be later if I took the sedative. Please don't take the above as criticism, just highlighting that making the choice on sedative clear would have allowed me to more easily plan both my transport. Also providing a bit more detail on the admission/procedure time range and release time range would have allowed me to more easily arrange appropriate transport. Basically, more information would have made things a bit easier is all

Ms Alison Hunt

ENT Surgeon

From the beginning, I was met by a warm and friendly PA, which set the tone for the entire experience. When I first met Ms. Hunt, I was immediately impressed by her professionalism, deep knowledge, and approachable manner. She conducted a thorough examination to determine the cause of my hearing issues and then sent me for a scan. Afterward, she took the time to explain in detail what she believed the problem might be and the steps we could take to confirm it. She diagnosed a cholesteatoma in my ear quickly and clearly. Since then, I have undergone two procedures: one for a grommet and, more recently, a four-hour surgery during which Ms. Hunt removed my eardrum and cleared the disease. The care she provided throughout the process was exceptional, and the surgical results speak for themselves, my scar has healed well and looks very good. I would confidently recommend Ms. Hunt to anyone who needs to see an ENT specialist. Her expertise, communication, and genuine patient care are outstanding.

Miss Annette Reid

Obstetrician & Gynaecologist

Annette is not only a lovely, personable professional, she is also a highly skilled gynaecological surgeon. Seeing Annette has truly transformed my life. When I first had the pleasure of meeting her, she could tell I desperately needed HRT due to my symptoms & family history. She referred me to an HRT specialist consultant & my body wasn’t dealing very well with the bio identical progesterone, so I was referred back to Annette to have a Minera coil fitted by herself at Mount Alvernia hospital. The whole team were absolutely fantastic. Annette completely put me at ease with her warm, friendly charm & explained everything to me in great detail. The anaesthetist.was also lovely as were the whole team which made me feel welcome & valued. I’m delighted to say everything went smoothly & my recovery was comfortable & quick. If you’re looking for a gynaecologist for whatever reason, I could not recommend Annette & her team highly enough.

King Edward VII's Hospital

Urology, Dermatology, + 25 more

I am extremely grateful for the exceptional care and support I received from Miss Richardson throughout my retinal surgery journey. From the very beginning, she made sure everything was clearly explained, arranging all of the pre-operative steps with efficiency and reassurance. Her support didn’t end there, she continued to check in and guide me through every stage of my recovery, making a stressful time much easier to manage. She was consistently kind, patient, and genuinely committed to my wellbeing. Her professionalism and compassion gave me complete confidence in the process. I couldn’t have asked for better care, and I truly appreciate everything she did for me. I highly recommend her to anyone in need of specialist eye care.

Haptic Chiropractors

Chiropractic, Rehabilitation Medicine, + 2 more

My recent visit was positive as always, everyone is always warm and welcoming from the moment you step into the door. The office is clean and inviting and always decorated according to the season’s festive calendar, which always a nice touch. I admired the snowflakes decal on the windows giving it a cosy festive feel and fairy lights as I was getting my treatment! I have been seeing Lil for years now and she is absolutely amazing, I feel like a different person when I walk out the practice, in the best way possible. Also, if something else is bothering me she always makes time to take a look and do the necessary adjustments or advise on what exercises to do, or see a GP!

Clarity - Coventry

Gastroenterology, Ophthalmology

There was a massive time delay in getting my discharge letter/documents After lots of emails to Binley and Coventry ( possibly some to “ differing addresses “ , I admit ) phone calls ( no call backs as promised) I eventually received an email from Binley with the discharge document attached IT WAS WRONG ! I have asked for another ACCURATE letter I feel “ a look into “ your ADMINISTRATIVE SYSTEMS should be immediately undertaken Angela said she would “ close my file “ , perhaps a shade early considering the happenings By the way your documentation quotes a 15 minute walk from Coventry Railway station to your Binley site …..,…… MORE LIKE AN HOUR ! Roger A.

Mr Tim Duncan

Obstetrician & Gynaecologist

I’ve been seeing Mr Duncan for several months now, and every appointment has been very helpful, detailed, and pitched at exactly the right level. I always felt able to ask questions and genuinely included in shared decision-making. The pros and cons of all treatment options were consistently discussed, and I felt well informed and supported in making decisions about next steps. Mr Duncan has excellent bedside manner, explains complex issues clearly and thoughtfully, and inspires confidence while remaining kind and approachable. I’m very grateful for his care and would highly recommend him.

Dr Jan Hoong Ho

Diabetes & Endocrinology Specialist

I had an exceptional experience Dr Ho. He was thorough, knowledgeable, and took the time to explain everything in a way that was easy to understand. What stood out most was his attentiveness, he listened carefully to my concerns and made sure I felt supported and informed at every step. The clinic experience was equally excellent: efficient scheduling, minimal waiting time and a friendly team. I’m incredibly grateful for his guidance and the high level of care I received. I highly recommend him to anyone seeking a top metabolic and endocrinology specialist.

Mr Kofi Yamoah

Obstetrician & Gynaecologist

Mr Yamoah and all the Spire staff I encountered were professional and friendly in nature. I felt safe and cared for throughout my visits. Mr Yamoah was informative and communicated clearly about my surgery and recovery. Also, follow up visits were on time and meaningful. I’ve been discharged now and I know the surgery was worth the pain, discomfort and moving forward it will make a huge positive impact on my life. Thank you to all the Spire who assisted with my visits and a special thanks to Mr Yamoah who has been so supportive and caring throughout.

Mr Girish Swamy

Orthopaedic Surgeon

Mr Swamy is a kind, sincere and excellent surgeon, who performed stunning major back surgery over many hours. I felt very much looked after from my very first consultation right through until my discharge home. His ability and patience in answering our many questions was amazing, keeping me informed through many X-rays, MRIs etc exactly what had happened to my back and how he was going to rectify it. Very modest over any praise and i would recommend anyone with back problems to have a consultation with Mr Swamy

HCA Healthcare UK The Portland Hospital

Obstetrics & Gynaecology, Fertility Medicine, + 1 more

The C-section itself was handled in an extremely professional and calm manner at The Portland Hospital. All of the midwives were exceptional; kind, reassuring, and incredibly supportive both during the procedure and throughout my recovery. The post operative care was excellent, and the team went above and beyond to support us as first-time parents, offering guidance and reassurance whenever needed. Our experience at The Portland Hospital was outstanding, and we felt genuinely cared for at every stage.

Mr Munawar Hussain

Obstetrician & Gynaecologist

I visited Mr Hussain after suffering with chronic pelvic pain following a surgery for a large abscess in May 2025. Mr Hussain was incredibly compassionate, knowledgeable, and diligent in getting me diagnostic tests. Following this, he took the time to research the appropriate specialist to refer me to. If it wasn’t for this, I would not have been diagnosed with severe endometriosis so soon after my initial meeting with him. This is a diagnosis I have been seeking for over 10 years.

Mr Jiten Parmar

Oral & Maxillofacial Surgeon

Mr Parmar saw me after referral for root pain under an old crown, which escalated some what after my dental referral. I was in a lot of pain and very anxious given that my dentist could not deal with the issue due to proximity to the nerve and facial numbness. Mr Parmar instantly reassured me and fitted me in for surgery the day after my initial consultation, which was lucky due to timing just before the Xmas break. Thank you for helping me get out of this pain before Xmas.

HCA Healthcare UK The Wellington Hospital Outpatients

General Practice (GP)

Unfortunately, the registration form I had completed online for the consultation seemed to have gone missing. The form that was presented had an address from over 30 years ago!! Not a good start, but thereafter things went smoothly. However, when an invoice recently arrived for a previous stress test and blood test, no account had been taken of the fact that I paid for the stress test on the day I took the test. Overall, there have been some administrative failings.

Montrose Health Group

Psychiatry, Psychology, + 1 more

Grace waudby took my initial assessment on a video link she took her time and explained every and asked about everything. The assignment was supposed to be 30mins it took longer. When I went in for the viscual assessment she came and introduced herself again. Which was nice she did but never had too. That show me that she is very thoughtful and caring about my journey though this hard process thank you grace all the best in your future

Cleveland Clinic Moorgate Outpatient Centre

Cardiology, Dermatology, + 8 more

I saw Mr. Prezerakos yesterday and had an excellent experience. He was incredibly knowledgeable and took the time to explain everything clearly, which put me at ease right away. His warm, friendly, and approachable manner made the whole visit feel comfortable and reassuring. I left feeling confident in the care I received and would highly recommend him to anyone looking for a truly exceptional spinal consultant.