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Cleveland Clinic London

Anaesthetics, Cardiology, + 10 more

The appointment with the specialist gastroenterologist and blood test, reception, bookings etc was fine, no wait, quick, efficient and friendly. All very good. The MRI was another story. I have shared my feedback with the experience team. See below. How are your staff performing procedures on patients trained? The team I was handed over looked more like students under training with no supervision, it was scary to be left alone with them for an MRI. Are you cutting costs so that no doctors are available on the day of my procedure? I have been better taken care of by the NHS ! I have just had the worst experience for what should have been a simple MRI procedure. The team I was handed to were unable to find a suitable vein to perform the dye injection. They tried several times, I asked to call someone else to try, the man who arrived didn't manage either and it was even more painful, they ended up harming both my arms. There were no doctors available. I insisted to see one. They said we could maybe do the MRI without the dye solution injected in my arms. They asked me what I wanted to do?! I replied I was not a doctor and the decision was not with me as I have no idea what it involves. Finally after waiting for over 20mins in a freezing room, with just a light layer to cover me, a doctor arrived. He said we shouldn't do an MRI without injecting the dye solution. Eventually he managed to do the needle procedure very well and easily and it was not painful at all. He left straight after. The MRI happened but no explanation was given to me by the team, who looked more like "in learning students with no supervision", I just prayed they actually knew what they were doing but I was very doubtful... no feedback on how it went, how long left during the MRI, when the results would be coming etc. I had MRIs with HCA in the past, a totally different experience. Doctors seem to be good at Cleveland but the staff I met yesterday was undertrained and there is obviously a management / administration problem. NHS does better on some instances. We pay a fortune for these types of clinics, this is shocking. I will never trust this place for any further procedures handling my health and body.

Delamere: Private Rehab Clinic & Addiction Treatment

Holistic Therapy, Psychiatry, + 1 more

Wow, what an amazing place with a holistic approach to recovery. Far from previous experiences that simply provide a detox and a few tools tacked on the end. Delamere provides any willing individual the opportunity to explore yourself and a way of life that can truly bring balance and happiness. The food was excellent, home cooked with minimal processed food, probably only the tofu as the vegetarian option was processed, along with bacon and sausage for breakfast. Chefs were very approachable and friendly, even gained some advice on what to cook at home. The overall environment was clean, tidy and well maintained. The liaison team were excellent and always on hand to support and guide when needed.The nursing team were also superb, always there to answer any medical questions in a compassionate way. The mentors provided clear direction without judgement or bias. My therapist was second to none and created a safe environment for me to discover myself, while always being there to catch me when I stumbled. All in all a life changing experience. I have left with a solid toolset and aftercare package that will steer me through a joyful life with my friends and family. Only negative was the insane temperature in the bedrooms…..bring some cool PJs.

Mr Rikki Mistry

Plastic Surgeon

I would like to take the opportunity to thank Mr Mistry for the fantastic surgery that he performed on my right thumb. I am now pain free in the right thumb and it is in a much better position after many years of discomfort and being told nothing could be done . I could not fault my treatment from start to finish at the Spire Alexander Hospital. One thing that would just make it absolutely perfect is if in the coming months it would be possible to consider having the hand therapist attached to the Alexandra so that the procedure is started and finished at the one Hospital. Whilst MCH hand therapist we're very quick and helpful it was very difficult getting in touch with them if you had a problem with the splint etc . I do think that it would just help to make people feel a lot more secure if as I say it was all under the one Hospital.

Nuffield Health The Holly Hospital

Ear Nose & Throat Surgery (ENT/Otolaryngology), Gastroenterology, + 10 more

I recently visited Nuffield Health The Holly Hospital and had a very positive experience. From the moment I arrived, the staff were friendly, welcoming, and professional. The check-in process was smooth and well-organised, and the hospital environment was clean, modern, and comfortable. Waiting times were minimal, and everything ran on schedule. The medical team were polite, knowledgeable, and took the time to explain each step clearly, which helped me feel reassured throughout the visit. Any tests or procedures were carried out efficiently, and I felt well looked after at all times. Overall, The Holly Hospital provided an excellent standard of care, and I would highly recommend it to anyone seeking prompt, professional, and compassionate treatment.

Spencer Private Hospital Margate

Pain Management, Audiology, + 12 more

great as manged to get 2 appointments close together which meant huge help to me and made sense . was appreciated the only thing I would say is it would be a lot more helpful and save a lot more time and money if appointments were arranged with the patient rather than just sent out through text because a lot of the times they clash or aren’t convenient but I do really appreciate this time being able to move appointments that they were closer together rather than have one in the morning and one in the afternoon when you have to travel a very long way but the service was great. Everyone was friendly and nice and really appreciate all the help. I got it’s just the booking system that seems to be a real struggle.

Dr. Arindam Das

Paediatrician

Dr Das and his team have been looking after my daughter for over six years. The service they provide has made a huge difference to our lives and has greatly helped my daughter manage the symptoms of her IBS. Dr Das is an asset to any team; he is kind, caring, and always has a smile on his face. His warm energy helped my daughter feel at ease during every appointment, despite the challenges she faces due to her neurodiversity. He always spoke directly to her rather than to me, and he truly listened. Over the years he has explored a range of options to help manage her symptoms, and nothing has ever been too much trouble. We are incredibly grateful for his continued care and support.

Dr Khaled Ayazi

Pain Management Specialist

I recently visited this doctor and had an excellent experience from start to finish. The doctor was kind, patient, and truly took the time to listen to my concerns. They explained everything clearly and made sure I understood my treatment options, which really put me at . The staff were friendly and efficient. I never felt rushed, and I appreciated the doctor’s thoroughness and professionalism throughout the entire visit. I left feeling confident about my care and grateful to have found such a dedicated healthcare professional. Highly recommended! If you’d like, I can rewrite it in a more emotional, formal, short, humorous, or professional tone—just let me know!

Dr Apostolos Konstantis

Oncologist

I had every confidence in Doctor Constantis throughout. I felt that I was kept fully and honestly informed at all times. Just as importantly, I was also listened to, with my concerns being dealt with as needed. I was never made to feel like a cancer statistic - always an individual with my own unique experience of the disease and my treatment being taken into account. I could not be more grateful for this doctor's caring professionalism and am reassured that he continues to keep a 'watching brief' in the immediate future.

Mr Gautam Talawadekar

Orthopaedic Surgeon

My experience at the Spire hospital with Mr Talewadekar and his team was exceptional. I was very nervous initially, but was put at ease immediately. From the point of arrival, through the surgery and the aftercare I have received world-class care. Mr Talewadekar is friendly, responsive to your feelings, and adds humour that makes an overall fabulous experience. Having the choice, I would absolutely choose Mr Talewadekar to perform any surgeries for me in the future.

Mr Liam Stapleton

Podiatrist

"I highly recommend Mr Stapleton and their clinic. From the moment I booked my appointment, the staff were friendly and efficient. I was suffering from ingrown toenails and an Verruca and had tried several other treatments without success. Mr Stapleton was incredibly knowledgeable, attentive, and took the time to thoroughly diagnose my condition and explain all my treatment options. They put me at ease right away with their kind and caring manner. Highly recommend.

The iGP - Private Doctors - Carmarthen

Cardiology, Cosmetic (Aesthetic) Medicine, + 15 more

Very clean building with plenty of parking. Reception staff were helpful and friendly. Doctor and nurse were extremely kind, patient and helpful. I'm a really nervous patient and I'm sure I was a pain but they never let on. Explained everything at the end. Sent me lots of information in great detail. Communication is very organised and timely. Doctor followed up over the phone and sends me results really quickly over email.

Dr Nikant Sabharwal

Cardiologist

DR. Sabharwal took endless time and trouble to make me fully aware of the current status of my heart problem . I particularly appreciated his doing so without patronising which when you reach a certain age many professionals have a tendency to do. He also e mailed his comprehensive report the same day as my visit which must have involved lengthening his already busy working day and for which again I was very grateful.

Mr Billy Jowett

Orthopaedic Surgeon

This was my 3rd Consultation with Mr Billy Jowett and his "bedside manner" was excellent (as was the case on my previous two Consultations). I really felt he was listening & understanding every concern I raised & he was willing to discuss & explain ALL the Options open to me. He also takes great care to produce a first class Clinic Letter which clearly covers everything we discussed & the way ahead.

Nuffield Health Tunbridge Wells Hospital

First visit to a private hospital. Very clean and professional with some great facilities for various treatments. Only minor downside being the very small car park, which is often full of very large expensive vehicles taking up lots of space, or even multiple spaces. There is free on-street parking nearby (2 hour limit).

Simply Meds Online Pharmacy

Pharmacy

I thought that I had found a reliable company to use, how wrong can you be ! They sent the wrong meds, I ordered the meds that I can tolerate taking and they took my money and sent a cheap version. Which are useless to me. And won't let me have my money back.

HCA UK at The Shard

General Practice (GP), Obstetrics & Gynaecology

Perhaps unfair to judge them on one day I visited when they were changing their systems. People are fairly friendly but place doesn't seem efficiently run. Also their secure email system (Egress) is terrible and makes it difficult to track correspondence.