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Moorfields Private Eye Hospital

Ophthalmology

would like to make a complaint following an IPL treatment I had on 21/01/26. I had a consultation with Dr Branka and a subsequent telephone conversation with Krupa. I repeatedly asked this whether was risk of my symptoms being exacerbated by the treatment. I was repeatedly reassured that this would not happen. I had email exchanges with Krupa where she assured me repeatedly that the greatest reaction that I would get would be mild reddening around the eye lid for 30 mins. I had explained that I had a job interview the following day and was advised that would not be any reaction or issue. I was reassured both by email and in person on the day. My skin had a significant reaction to the procedure. The possibility of such a reaction to such a procedure had never been explained or even suggested. On meeting Dr Branka post procedure, she told me that my eyes weren’t dry, and in fact were significantly better. She said the tear break up was 7 seconds and that there had been an improvement, however I would like a second opinion on this, as they feel dryer and are visibly red, whereas they were not immediately beforehand. The visibly look and feel much worse than prior to the procedure. I completely feel like I’m being fobbed off. When I said to Dr Branka that I was not made aware of the risks she cheerfully old me that I signed the consent form and that of course there is the possibility of this reaction particularly with my very think skin. I was completely unaware that I had thin skin or that there could have been such a complication which would exacerbate my skin and eye problems. I explained that had a risk of this IPL been ‘worsening of dry eye symptoms, worsening of ocular rosacea/ rosacea’ I would have NEVER had the procedure. Dr Branka just said of course there was a risk and told me it happens in those people with rosacea. This had NEVER been mentioned in the consultation prior to the procedure. My eyes were not significantly bothersome prior to the treatment, I did it as a preventative to improve the gland and to avoid the dry eye disease progressing. When I asked Dr Branka what next in terms of how I manage this now worse situation she said that I can only use cotton flannels and saline as I am reactive to most things. She has told me I need to pay privately for a dermatologist for advice. This is not only causing me health problems but costing me money to resolve this. I have already spent over £700 for the consultation with dr Branka and the procedure! I am left anxious, distressed and upset by this experience and the ongoing problems. It has caused further issues with my skin. The rosacea was not posing a problem prior to the IPL and while I had been prescribed Soolantra and Azealic acid I had not needed to take them as I was not experiencing a flare up. I do not know where to go now for help, advice or to resolve this issue. I am really upset as my eyes and skin have worsened as a result and I am left alone to deal with it or pay out for help to try to correct it. Again, to reiterate, I would never have had IPL if I had known there was any risk of worsening symptoms. This was never explained, even when I explicitly asked initially. Dr Branka from from the outset said I was a good candidate but I needed to check with a dermatologist due to family skin cancer. I had checked this and the dermatologist said it would not be a problem from the perspective of skin cancer. I would like another opinion. I would like advice treatment and next steps. Not from dr Branka as all faith has gone.

Mr Wenzhuang Chin

Obstetrician & Gynaecologist

I would like to express my heartfelt thanks to Mr Chin and his entire team for the exceptional care I received during my C-section. From the very first consultation, he was incredibly informative, thorough, and patient. He took the time to explain everything in detail, answered all of our questions, and made both my husband and me feel completely reassured and confident in the plan moving forward. On the day of the surgery, his calm and caring manner immediately put us at ease. The entire team was professional, compassionate, and supportive throughout the experience. Everything went perfectly, and we felt we were in the very best hands. The aftercare has been just as outstanding. My recovery has gone so smoothly, and the healing of my stitches has been remarkable. In fact, every midwife, nurse, and doctor who has reviewed my wound since has commented that it is the best healing they have seen. I am beyond grateful for the skill, care, and kindness shown to us. I would highly recommend Mr Chin and his team to anyone needing obstetric care. Thank you again for such an amazing experience.

HCA Healthcare UK London Bridge Hospital

Gastroenterology, Respiratory Medicine, + 11 more

Dr Coker always presents in a professional yet approachable manner. She is very clear in explaining any tests results; her treatment plan; and any further investigations she thinks should be undertaken. The language she uses is accessible. She is receptive to answering any questions I might have. She promptly keeps my general practitioner informed of my current treatment, to ensure my medical care is managed holistically. She is an active listener and always allows me time to explain my current symptoms etc. In her professional manner, her approachability and her persistency in investigating my symptoms, I have confidence that I am in good hands.

Dr Oliver Guttmann

Cardiologist

Dr Oliver Guttmann showed great professionalism, and an impressive ability to analyse my rather complex medical details. I was most impressed by his meticulous diligence in taking the trouble to review my many files the day before actually seeing me. Not only that, but bringing to my appointment, a complete understanding of all the reports he had evaluated so well. It was quite a display of his medical prowess. That, combined with an accurate and incisive follow-up report which I received the following day, and his friendly manner, make him outstanding in his field.

Physio Jack Studios

Pain Management, Physiotherapy, + 1 more

I ruptured my Achilles a year ago playing sports. I was working with a different physio and was seeing slow results. I swapped over to Physio Jack Studios and started working with Darragh who was truly excellent, going above and beyond with working around my schedule and doing further research to make sure we tried all possible exercises to get me back running as soon as possible. He was a pleasure to be with during sessions and would highly recommend him to anyone

Mr Amresh Singh

Orthopaedic Surgeon

Mr Singh was brilliant from start to finish. He explained everything really well, made me and my husband feel i was in really good, experienced, proffessional hands. He did an outstanding job, I was in pain for so long, and unable to do many of the daily activities id always taken for granted, even very basic things like putting my socks on! From my life getting smaller and smaller, I now feel like i can start living again, no more pain. Thank you so much.

Darcy Healthcare

Diagnostic Pathway – Cardiac, Diagnostics & Testing, + 4 more

I was happy about the appointment and MRI.But approaching for the report,it is too difficult.I tried to contact via the phone around 8 times but no answer.In the evening I managed to speak to someone.I sent all the requirements by email to get reports but I haven’t received the reports until Wednesday morning. Wednesday midday tried again but still same ,no one answering the phone..still waiting for the response.

Dr Kayal Vijayakumar

Paediatrician

We saw Dr Vijayakumar at the Portland after our daughter had suffered 2 reflex anoxic events. Dr Vijayakumar was incredibly kind and wonderful with our young daughter and was very reassuring to us as worried parents suggesting further tests to reassure u that was nothing worrying . I highly recommend her for any worried patents and for full investigations for any neurology concerns.

VIP Hearing Solutions London

Audiology

A very professional experience over several weeks. My problems were treated in a respectful and positive manner. Excellent advice was given, and I am very happy with the subsequent prescription and fitting of hearing aids. I have already recommended this company to several other people, and have no hesitation to praise the service that I have received from Nick.

Thames Valley General Surgery

General Surgery, Medical Weight Loss

As this was my first operation, I chose to use my company BUPA beneft. From my first consultation through to my post-op check up, everything happened efficiently, and very quickly. All my questions and concerns were explained by my lovely consultant, Marianne Sampson, and I was well looked after by the nurses; they were wonderful. Highly recommend.

The Agora Clinic

Fertility Medicine, Obstetrics & Gynaecology, + 1 more

Chloe Perry has been very helpful, as well as sensitive to our situation. Charlotte Palmer was incredibly clear and concise during our consultation. She took time to ensure all of our questions were answered. We did not feel rushed at all. Thank you very much for a positive experience so far.

Mr Tahir Mahmud

Orthopaedic Surgeon

I had meniscus surgery with Mr Tahir Mahmud and couldn’t be more grateful for the care I received. He was extremely professional, and his surgical skill was outstanding. I was off crutches within a week, which exceeded my expectations. Thanks to him, I’ve got my mobility back. Highly recommended.

Mr Feiran Wu

Orthopaedic Surgeon

Consultation and surgery with Mr Wu. Communication for Mr Wu was professional throughout pre-consultation, operation and post consultation. Surgery was a success, loss of feeling returned and any feeling of pain removed. I know have full function of the thumb and impressively no visible scar.

Practice Plus Group Hospital, Shepton Mallet

Ear Nose & Throat Surgery (ENT/Otolaryngology), General Surgery, + 5 more

I had a cholecystectomy performed by Mark Tomlinson. From the moment I was admitted, to the discharge the whole team was superb. Every member I saw took time to check on my wellbeing, explained everything I needed to know and generally made the whole experience more bearable.

Mr Colin Weir

General Surgeon

It was a very successful procedure. I am delighted with the outcome. Mr Weir provided an excellent explanation of the what was going to happen before, during & after the surgery. The whole process was carried out in a professional and helpful manner.Thank you.

Mr Harshawardhan Godbole

Urologist

Really great visit - was seen quickly, and fully listened to while I explained a long and somewhat complicated history! Scans were ordered immediately and I was called as soon as the results were through. Pretty incredible service - thank you very much.