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Mr Fadi Housami

Urologist

I would like to raise a concern regarding my recent care for recurrent kidney stones. Firstly, I would like to highlight that Dr Fadi was excellent during my appointment. He explained the situation clearly and appeared genuinely committed to supporting his patients as much as possible. My complaint is not about his conduct, but about the overall approach to managing my condition. I am extremely concerned by the apparent lack of focus on prevention and follow-up for recurrent kidney stones. Several years ago, I passed a kidney stone and brought it to my urology appointment. I was told that no analysis would be done and that I could simply discard it. This was very disappointing, as analysing the stone could have identified the underlying cause and potentially helped prevent future episodes. Since then, I have continued to experience kidney stone episodes, yet there still appears to be no proactive plan to investigate why this keeps happening or how it can be prevented. Kidney stones are not a trivial issue; they can escalate rapidly and cause severe pain and complications. In this sense, they feel like a “time bomb”. I was also disappointed by the structure of my recent appointment. I requested time off work with the expectation that necessary tests or scans would be carried out on the same day. Instead, the appointment lasted less than ten minutes, and I am now required to wait again for a separate scan. This long and fragmented process adds unnecessary stress and delays diagnosis and management. I believe patients with recurrent kidney stones deserve a more preventative, joined-up approach, including stone analysis, timely investigations, and clear follow-up plans. I would appreciate clarification on why preventative measures are not routinely pursued and how my care can be improved going forward.

Mrs Maya Harris

Urologist

I have been under Mrs Harris' care for a number of years due to a recurring UTIs, and the service I have received has been outstanding. She is always up to date with the latest medical treatments and happy to recommend the most appropriate options. Her speed of response and communication is second to none—whether sharing test results or making changes to medication. She routinely uses a remote pharmacy, which means I can receive the medication I need even when I’m away from home. It all works smoothly and takes a lot of the stress out of managing ongoing treatment. With Maya, I genuinely feel I have the good old-fashioned family doctor experience: she knows my medical history, understands my background, and provides continuity of care that has been reassuring and invaluable over the years.

Miss Kavita Singh

Obstetrician & Gynaecologist

Headline: An exceptional surgeon who truly cares "I cannot recommend Miss Singh highly enough. I recently underwent surgery for ovarian cancer under her care, and from the first consultation, I knew I was in the best hands. Miss Singh is not only a highly skilled and knowledgeable surgeon, but she is also incredibly attentive. She provided clear, easy-to-understand explanations of the procedure, which helped ease my anxiety. Beyond her clinical expertise, she is warm, friendly, and has a genuine love for her profession. It is clear that she truly cares about her patients' well-being. I am so grateful for her skill and her kindness."

HCA Healthcare UK The Portland Hospital

Fertility Medicine, Paediatrics, + 1 more

Dr Charlotte Frise is an excellent doctor. Despite the multiple complications I had, she had time for me even when she was off duty. She saw me through until I sailed through. I was never afraid at any point even when I couldn’t breathe and had oxygen of 80% on room air, I was motivated. Her smile was always soothing and reassuring, it felt like family. She treats patients like family and it’s heartwarming in difficult times. I begin to tear up when I express how I feel about the care she gave me. Am very impressed and grateful for her services. The NHS is blessed to have doctors like her.

25 Harley Street

Allergy Medicine, Audiology, + 27 more

My recent follow up visit for my eye tests and consultation with Professor Viswanathan was excellent . I am very grateful to him for his professionalism and advice. My eye condition has stabilised and improved greatly and I genuinely feel extremely lucky to have been under his care . Alastair and Greeshma made me feel at ease during the eye tests and are so kind friendly and helpful and helped to make my experience very comfortable and enjoyable whereas previously I had always been very anxious . I had a very positive experience and would highly recommend to family and friends.

Mr Nima Abbassi-Ghadi

General Surgeon

Mr Nima Abbassi-Ghadi treated me with care and professionalism from my very first visit, he explained everything in detail and made me aware of all the pro's and con's of having my surgery. On the day of the surgery he made me feel completely at ease about the operation and what was going to happen. At my 6 week follow up appointment he again treated me with professionalism and explained everything in detail once again. He is a credit to the hospital and if I needed any treatment again in the future I would be more than happy to have him as my consultant.

Matrix Eye Clinic

Ophthalmology

It is a very comfortable and relaxed atmosphere. Each patient (and accompanying person) seemed to have a good interaction with the staff. There was a good discussion with Mr. Smith on the situation with respect to the eyes and possible treatments which may also need to be done elsewhere. He listened to my comments and questions and responded in a clear way. During the treatment care was taken to warn me of any possible pressure on the face, but Mr. Smith has a light touch so there was never any problem. All three treatments in 2025 were done very well.

Albion Dental : Brighton

Dentistry

My son needed to have two teeth extracted prior to being fitted with braces the following month. The dentist was extremely caring - especially as the procedure proved to be quite difficult due to the large roots of the teeth being pulled. It took an hour for the first tooth to finally come out - and the dentist recommended that a second appointment be made to minimise the amount of trauma caused extracting both teeth in one go. The appointment was made while the procedure was still ongoing - which was very efficient and was a relief for my son.

HCA Healthcare UK The Wellington Hospital

Gastroenterology, General Practice (GP), + 10 more

The most important thing for a patient undergoing a medical procedure is the trust between the patient and the treating physician. From the assessment meeting, followed by the brief consultation with Dr. Seward, and throughout the medical procedure, I felt that I was being treated in the most professional manner possible. Dr. Seward demonstrated extensive knowledge, professionalism, and confidence, and created a comfortable atmosphere between us, providing clear information throughout the entire process.

Professor David Warwick

Orthopaedic Surgeon

I sought Professor Warwick’s advice on solutions for arthritis in my Thumb and wrist. I have now had surgery on 2 occasions and the results have been good . During each consultation the possible solutions were clearly explained which enabled me to make decisions with confidence. I believe that throughout the process Professor Warwick fully understood the needs of my active lifestyle and what the best surgical procedures would to give me good functionality with much reduced pain.

Clarity - Kings Norton

Gastroenterology, Ophthalmology

Transfered to Clarytin after disappointing time with NHS awaiting time for appointment for cataract removal. Very pleased with Clarity who saw me very shortly after referral and operated on a week later. I was going to wait for the next operation on the NHS on the 4th February but when that was moved to sometime in April, I took the next available appt on January 20th for a private operation. Both private experiences have been a pleasure and very good.

Dr. Paraskevi Theocharis

Paediatric Cardiologist

Dr Theocharis was very professional and amiable. She took the time to chat on the phone and in person, answering all my questions (there were many!) in detail and with patience. There were some tests I wanted to book and she explained they were not necessary, which I found thoughtful as it helped save on the expense. Her prices were very reasonable and she was able to advise on which venues were less expensive,l again saving money.

Professor Stephen Gwilym

Orthopaedic Surgeon

Professor Gwilym is excellent. He listens attentively and tailors the medical plan for each induvidual for their needs. He spent time finding out how my frozen shoulder impacted my life before findimg the best solution for me. He is very efficient and professional.. Thank you for looking after me and giving me back my left arm! I would highly recommend him if you have a shoulder problem.

HCA Healthcare UK London Bridge Hospital

Diagnostics & Testing, Haematology, + 11 more

The facilities were clean and well maintained, but the waiting time could be quite long at times. The restroom was clean; however, the lighting is motion-activated. When I remained in a private stall for an extended period of time, the lights turned off automatically, and I had to exit the stall in complete darkness, which was quite frightening. I believe this needs improvement.

Fitzrovia Hospital

Cardiology, Gastroenterology, + 4 more

incredible from start to finish. The nurses were absolutely amazing. I was very nervous before my surgery, and they did everything they could to help me feel calm and reassured. I met several nurses throughout the day, and every single one of them was wonderful. There truly aren’t enough words to express how thankful I am for their care and kindness

Mr Vivek Sivarajan

Plastic Surgeon

I had my breast augmentation from Mr Vivek Sivarajan and I couldn’t be happier with my results. It have honestly been life changing, I have so much more confidence now. The aftercare was also fantastic. I am so grateful to Vivek and the whole team.