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Mr Fadi Housami

Urologist

I would like to raise a concern regarding my recent care for recurrent kidney stones. Firstly, I would like to highlight that Dr Fadi was excellent during my appointment. He explained the situation clearly and appeared genuinely committed to supporting his patients as much as possible. My complaint is not about his conduct, but about the overall approach to managing my condition. I am extremely concerned by the apparent lack of focus on prevention and follow-up for recurrent kidney stones. Several years ago, I passed a kidney stone and brought it to my urology appointment. I was told that no analysis would be done and that I could simply discard it. This was very disappointing, as analysing the stone could have identified the underlying cause and potentially helped prevent future episodes. Since then, I have continued to experience kidney stone episodes, yet there still appears to be no proactive plan to investigate why this keeps happening or how it can be prevented. Kidney stones are not a trivial issue; they can escalate rapidly and cause severe pain and complications. In this sense, they feel like a “time bomb”. I was also disappointed by the structure of my recent appointment. I requested time off work with the expectation that necessary tests or scans would be carried out on the same day. Instead, the appointment lasted less than ten minutes, and I am now required to wait again for a separate scan. This long and fragmented process adds unnecessary stress and delays diagnosis and management. I believe patients with recurrent kidney stones deserve a more preventative, joined-up approach, including stone analysis, timely investigations, and clear follow-up plans. I would appreciate clarification on why preventative measures are not routinely pursued and how my care can be improved going forward.

Mr Andrew Skyrme

Orthopaedic Surgeon

Mr Skyrme has been amazing since my first consultation. Following 9 months of sudden severe hip pain which totally curtailed walking and diminished a lot of my activity, I was very desperate to find a solution as I’m super sporty and keeping fit and active is a huge part of my life and my work. It transpired that I needed a hip replacement (at 42) but Mr Skyrme was amazing. My surgery was quick and I recovered really quickly. I was able to return to my physical job at 6 weeks post surgery and I am enjoying increasing amounts of exercise both in the gym and on my bikes. I’m so grateful that I’m able to get back to enjoying my life:-) Mr Skyrme has been super supportive, kind and caring throughout my whole journey!

LDN PHYSIO | Hackney

Physiotherapy

Sarah is a super friendly and helpful physiotherapist. She designs my plan, demonstrating and then watching me do the exercises to ensure I am doing them correctly. She also determines the correct weight for each exercise which I would not have had any idea about. My lower back sciatic type pain is improving as is my strength. The MoveHealth App is excellent and I can log my progress there and see videos of each exercise to check between reviews I am doing them correctly. The location is perfect for me and each review session has been helpful for my progress. There is no pressure to have a review - only when it seems appropriate. Very happy and grateful for Sarah's expertise and guidance.

The Lister Hospital, part of HCA Healthcare UK

Fertility Medicine, Orthopaedic Surgery, + 12 more

Once I arrived on the day of my surgery, the nurses were great in making sure I was fully prepared. The only questionable experience I had was that the physio who visited me before the surgery caused some confusion, as the exercises she showed me to do during the first three weeks were not what Prof. Field had said. Also it seemed odd that the physio visited me before the surgery, rather than after. Hence I ended up staying the night and saw Yannis, a different physio, the following morning, who was incredibly helpful. However, the experience overall was great, and Prof. Field and Dr Hussain, along with the day and night nurses, made me feel very comfortable and looked after me well.

Manchester Private Hospital

Breast Surgery, Cosmetic (Aesthetic) Medicine, + 2 more

See CT scans here: johnjoesmith73.wixsite.com/portfolio of displaced chin implant by Manchester Private Hospital. It’s underneath my chin, lopsided, on top of any tissue, not even near my chin bone, and they refute 2nd opinions I’ve had that there’s anything wrong with this. They also promised me a referral for a CT scan for months but keep deferring. So I’ve had to arrange these scans myself to get proof needed. Made a formal complaint and didn’t even get a written response. Independent adjudication (ISCAS) next then Small Claims. They will not take responsibility for negligence/errors so beware! Please pass on so people are aware - as this needs to be made public

Mr Theodore Nanidis

Plastic Surgeon

Mr Nanidis was very informative throughout my consultation process. He was able to provide me with clear expectations, so I walked away feeling informed on the procedure and possible outcomes. On the day of my surgery Mr Nanidis made me feel so comfortable and at ease. My overall surgery experience was great, I would honestly recommend Mr Nanidis over and over again. My results are better than expected! I’m so happy! My aftercare has been exceptional. Mr Nanidis has given me several follow up appointments to make sure I am happy and healing well. He also just continues to care, which I found so lovely and important. Thank you so much!

The Harborne Hospital, part of HCA Healthcare UK

Cardiology, Gastroenterology, + 10 more

The imaging team — particularly R. Wilson and L. Kuriakose — were outstanding. Their efficiency, professionalism, and the way they worked with me throughout the treatment were superb. In contrast, communication from the reception team was limited. There was little information provided regarding waiting times or updates, and my next of kin were not kept informed about what was happening or how long the process might take. This created unnecessary uncertainty during an already stressful time. Parking was also extremely challenging, to the point where travelling by train would likely have been easier.

Moreno Osteopathy

Osteopathy

I visited twice due to a stiffness in my neck. Rey was exceptionally friendly from the start and I felt I was listened to and he understood the issues I had been experiencing. I was very happy with the treatment feeling a notable difference minutes after the first session. They really do give good customer service and will not try to add extra, unnecessary sessions to get more money - my treatment lasted two sessions, and I was told to listen to my body and get back in contact if and when I need to. I will definitely be going back, even if it’s just for a quick readjustment.

Dr. Reina Wujanto

Dermatologist

I recently took my 4-year-old son to see Dr. Wujant Reina for skin issues, and we had a very positive experience. Dr. Reina was kind, patient, and attentive, and she took the time to listen to my concerns and thoroughly examine my son. She explained the condition and treatment options clearly and in a way that was easy to understand. She was gentle and reassuring with my child, which made the visit much easier. The office staff was professional and the appointment was well organized. I felt confident in the care my son received and would recommend Dr. Reina to other parents.

Newmedica Plymouth

Ophthalmology

I was very apprehensive about eye surgery, but Tom Cudrnak Ophthalmology put my mind at ease. The procedure was painless, swift, and professional. I felt completely safe and supported, especially under Roni's warm, friendly guidance and that of the other team members. I felt in safe hands from the very first consultation to the final follow-up. It was a fantastic process. The results of the eye operation are miraculous and life-changing, and it means so much to me to have my sight back, thanks to you.

Ms Tahira Naeem

Obstetrician & Gynaecologist

I felt that Ms Naheem took a detailed history, listened carefully. She explained the reasoning behind investigations. She the treatment options and explained the extent and likelihood of side effects and placed them in context of overall risk. I was very appreciative of the time she took and the reassurances she gave that I could ask any follow up questions and my treatment would be followed up in the clinic. Really impressed, thank you.

Mr Simon TR Bailey

General Surgeon

Simon is both friendly and professional. I spent the last couple of weeks in pain following a hernia op with the NHS and without a long-term plan. Since visiting Dr. Bailey I now have a plan in place to get things sorted out if needed and I feel confident Dr. Bailey is the right person to fix things. He spoke in a calm no nonsense manner and explained things in detail in a way I could understand, very reassuring. Thank you.

Mr Iain Anderson

Plastic Surgeon

I’ve had 2 surgery’s now with Mr Anderson and both have been successful, I wished I had of found him sooner - he is fantastic, so friendly, professional - taking the time to explain everything clearly and putting my mind at ease. I felt genuinely cared for on my surgery days from Mr Anderson and the nurse’s who looked after me, to the lovely receptionist. So grateful for the outstanding treatment I received

Dr Sayan Sen

Cardiologist

Dr Sen was fantastic. He put my mind at ease from the very first consultation (for AF) and performed a successful Cardioversion not long after. He is personable and explains everything clearly and always willing to answer questions and concerns. Thankyou Dr Sen and One Heart Clinic who are extremely efficient. Special thanks also to Niamh and Debbie for their help and advice with insurance.

Concierge Medical

Coaching, Diagnostics & Testing, + 5 more

I have recently joined Concierge Medical Practice under the care of Doctor Sarah Brown. She was professional, attentive and genuinely took her time I listen to my concerns without rushing the appointment. Her explanations were clear and reassuring and I felt confident in the treatment plan. Definitely made the right decision in signing up to the service.

Midlands Women's Health

Obstetrics & Gynaecology

Having seen Dr Latthe she is very professional. I explained what had been going on regarding my womens health and she prescribed treatment straight away when newmorous other Doctors could not over many years. She also provided advice for referrals for other consultants I need to see. What a first class service. I would highly recommend this Doctor.