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HMT St Hugh's Hospital

Cosmetic (Aesthetic) Medicine, Ear Nose & Throat Surgery (ENT/Otolaryngology), + 8 more

As I am not a well person and a wheelchair user, the wait was longer due to my health and help to get out. The staff were very understanding around this. I found though, beyond reception the phone system was not the easiest due to the very short length of time given to leave your message, which for people who are disabled, so not the fastest just basic messages of name, number, DOB plus short message, it frequently cut off before you had finished. Beyond that, it was a pleasant experience as it was the least painful steroid injection I'd had to date and I did let the consultant know that. The staff were helpful and accommodating as a wheelchair user plus self employed PA we know we take up space, so not the easiest inside a small room. Thankfully I can still transfer which helps so I can fold the wheelchair up once on to the couch. The staff were very helpful around my safety doing so which is always really appreciated. Please thank them for me.

Bourn Hall Fertility Clinic, Cambridge

Fertility Medicine, Obstetrics & Gynaecology

I am currently undergoing treatment at Bourn Hall. At every single step the members of staff have exhibited amazing customer service. Every single nurse, receptionist, doctor, anaesthetist, embryologist, pharmacist and everyone there has been respectful, kind, gentle, reassuring, calm and knowledgeable. In particular, Nurse Dawn at Cambridge has gone above and beyond to support me as an autistic patient. She has patiently answered all my questions, made adjustments for my comfort, and reassured me over and over again. She even popped my teddy from my bag onto my bed for me when I was recovering from general anaesthetic which was so touching and thoughtful. I am also particularly thankful to the embryologist team who also have found ways to adhere to my special requests. I'm also thankful to the anaesthetist who held my hand as I fell asleep under general anaesthetic because I was so frightened. I cannot fault our experience at Bourn Hall.

New Forest Psychiatry

Psychiatry

The appointment itself was very positive. Dr. Robert Gordon was calm, validating, and genuinely listened. The room was quiet, warm, and set up like a cosy study, which made it feel safe rather than clinical. He explained the diagnostic impressions clearly at the end in a way that finally made sense, and it didn’t feel dismissive. I left feeling understood in a way I haven’t experienced with other services, although the level of positivity felt unexpected and left me a bit uncertain about how to interpret it. The only issue was the arrival process. My appointment was in the late evening, and reception was closed. It wasn’t clear where to check in, and I had no phone signal. I had to rely on Wi-Fi and the website photos to work out where to wait. Overall, despite the initial uncertainty about the building, the clinical experience was extremely positive. Everything went smoothly, and the assessment itself was very professional.

Kingsbridge Private Hospital Belfast

Vascular Surgery, Breast Surgery, + 37 more

I went in for total hip replacement on 2nd December with Mr Cusick. Form beginning to end I was made to feel very welcome by all of the staff. The main day nurse dealing with me was Caroline Leddy who was exceptional both before the op and then during the after care. Mark was the main night time nurse and again he couldn't have been more friendly or helpful. The physio, Heather, also deserves a mention for her lovely manner and clear instructions and advice. The procedure went very smoothly and I was surprised at how relatively little pain there was post op. Both consultants, Mr Cusick and Dr McCaffrey saw me before the surgery and again the next day. Both were friendly and reassuring and helped to keep the mood stress free. The catering was also fantastic. I was discharged the following day and, sitting at home barely 24 hr later, it was hard to believe what had just happened! Thank you All!

Professor Howard Branley

Respiratory Doctor

Of course — here is the revised version with the name included, written in a natural, professional patient-feedback tone: ⸻ I saw Professor Branley on three occasions for ongoing breathing problems. He arranged thorough and appropriate investigations to fully assess my condition, which gave me confidence that nothing important was being overlooked. Throughout my appointments, Professor Branley was polite and attentive, and he took time to listen carefully to my concerns. He explained my condition and the results of the investigations clearly and in an easy-to-understand way, which helped me feel more engaged and involved in my care. He also provided insightful information and practical advice on how I could improve my health. I felt reassured, well supported, and confident in his expertise. I would be very happy to see him again and would recommend him to family and friends.

Professor Bruce Kidd

Rheumatologist

Professor Kidd has been an incredible help throughout my care. From the very first appointment, I felt listened to, reassured, and fully supported. He has been extremely thorough in arranging all the necessary investigations to properly understand what is happening with my joints, which gave me a lot of confidence in the process. At every appointment, he was highly knowledgeable, calm, and reassuring, taking the time to explain everything clearly and answer my questions. I always felt that he genuinely cared about getting to the root of the problem rather than rushing to conclusions. I am very grateful for his professionalism and dedication, and I would highly recommend Professor Kidd I to anyone looking for an excellent rheumatologist.

Mr Fady Sedra

Orthopaedic Surgeon

I recently saw Mr Sedra for coccyx pain. At my consultation he was very compassionate and extremely knowledgeable. After referring me for an MRI it was confirmed that I had coccydynia, which is indeed what Mr Sedra had initially suspected. Throughout the whole process I’ve found Mr Sedra to be very pleasant, professional and kind. He always listens with care. The steroid injection went really well but I had more pain than anticipated due to factors beyond Mr Sedra’s control and Mr Sedra and his team were very supportive during that time. Mr Sedra’s office team have always been extremely kind, helpful and very efficient at managing appointments and all communication. Thank you!

Mr Yatin Thakur

Obstetrician & Gynaecologist

During my gynaecological procedure in November 2025. From the very beginning, during the consultation and assessment periods, your compassion and professionalism gave me comfort and reassurance at a time when I needed it most. Thanks to your skill and dedication, I feel as though I have my life back. I feel whole again. The difference this has made to my wellbeing is beyond words, and I will always carry immense appreciation for the way you treated me not just as a patient, but as a person. Please know that your work has had a profound impact on my life, and I will forever be grateful for the care you provided.

Miss Shan Shan Jing

Plastic Surgeon

Miss Jing made my experience a very pleasant one. From my first consultation everything was explained to me and my mind was put at ease ready for the procedure. A follow up call via zoom gave me that extra confidence regarding surgery. I’ve just had my first post op appointment which went well and again any issues I had were explained to me by miss shan Shan . I would highly recommend her services and wound be very happy to return to her in the future .

Nuffield Health Chichester Hospital

Dermatology, General Surgery, + 6 more

The care I received at the Nuffield Hospital was excellent from start to finish. The nursing, theatre, and support staff were consistently professional, kind, and attentive, and made what could have been a daunting experience feel calm and well-managed. Everything was clearly explained, I felt well cared for throughout my stay, and the standard of care was outstanding. The hospital was excellent

Mr Marcos Kostalas

General Surgeon

Mr Kostalas is a wonderful man, who realised the challenges I'd had with a large hiatus hernia, and acid reflex for many years, and was determined to help me to have a better life. It has taken about 2.5yrs to solve, but he has championed for me through that time, and finally I had a hernia repair/partial fundoplication, which has made such a difference.

Balance My Hormones

Endocrinology & Diabetes, General Practice (GP), + 1 more

Excellent from start to finish. Engaging customer relationship model. Excellent, honest and very open doctors. Absolutely amazing back office staff who have assured consistent delivery of prescription. It's somewhat weird to want to thank a company whom you pay money to but it's a brilliant company to do business with

FACEmed Cosmetic Medical & Dental Centre

Cosmetic (Aesthetic) Medicine, Dental Care, + 4 more

My experience of Facemed has always been exceptional. The staff are friendly. The place is immaculate. The atmosphere is calming. Extremely professional and welcoming. I am always very pleased with the results of my treatment and feel in very good hands with Monica. Cannot recommend her and Facemed highly enough.

One Hatfield Hospital

Geriatric Medicine, Neurology, + 21 more

Managed to squeeze in a parking space and registered with reception both myself and the car. I know there are a lot of people in and out but the seating is looking a little grubby now, being that colour shows everything. Appointment with GP went well and very pleased with the civility. Overall a good experience.

Mr Ammar Al Midani

General Surgeon

Mr Ammar Al Midani is very Good Transplant Sergeon He did my kidney transplant He was very confident and He has done best surgery. I am enjoying a good kidney and in after operation recovery he his aware of all my records of recovery I cannot thank him enough for getting me new lease of life

Dr. Sally Nicholson

General Practitioner

Dr Nicholson was really fantastic. She listened carefully and noted all my ailments and, after thorough checks, gave me some answers and suggested next steps. I've been struggling for a while and it was great to have someone consider that some of my issues might be connected.