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Spencer Private Hospital Margate

Pain Management, Audiology, + 12 more

Appalling aftercare!! In as an overflow NHS patient. Had major surgery. Nurse refused the doctors requests in the morning. When discharged later that day the nurse still refused what the doctor asked for. The doctor had to be firm in saying what the nurse had to do as it was on the surgeons notes! The nurse reluctantly did it in the end but only half a job. The nurse left ouzing burn scars after removing dressing and didn't tell me until i put my clothes on and the material was catching on them. My husband got him back and he said "Yes i saw that!". Did nothing or aplogise. No empathy at all. I had 2 nurses come to my home that evening to sort out the burns and dressing on my surgical areas . Nightime was very little aftercare. Catheter was overflowing in the night. No one seemed to know what was going on in regards to your medical notes. Food was appalling dried up and burnt. No snack trolley inbetween meals. Awful experience. Couldn't wait to get out of there. Was I treated differently because I was in there last request as an overflow NHS patient. I was meant to be going to Birchington ward for my recovery. A complaint will be going in! The doctor said twice to have medication prescribed to the nurse and he would not do it so I came home with no painkillers and was told to go to a chemist after major surgery. Lack of care. No bedside manners.

Mr Bilal M Barkatali

Orthopaedic Surgeon

Having done some research in advance, I opted for a ‘robot assisted total knee replacement’ with Mr Barkatali. He explained everything, answered all my questions and put my mind at rest. My operation went to plan with the excellent staff and service at Spire Manchester. During my post operative appointments with Mr Barkatali he has been professional, knowledgeable and supportive giving good advice and guidance on my recovery journey. After just 4 months my new knee is wonderful, no pain, strong sturdy reliable and dependable. A 64YO male I have been fell walking and hiking already. I have ‘put in the effort’ in doing the physio and I am now reaping the rewards. Mr Barkatali is totally professional with the highest level of skill in his field. I believe he is a perfectionist and strives to give the best result achievable. He also has a great bedside manner, a very nice man. I have no reservation is recommending Mr Barkatali!

Spire Elland Hospital

Orthopaedic Surgery, Ear Nose & Throat Surgery (ENT/Otolaryngology), + 2 more

I cannot thank the team at Spire Elland Hospital enough for the outstanding care I received. From admission through to recovery, every member of staff was kind, professional, attentive, and reassuring. A massive thank you to Paula in particular, whose warmth, compassion, and calm presence made such a difference during what was a very daunting time. Nothing was ever too much trouble, and I always felt genuinely cared for and supported. The whole team went above and beyond, and I am incredibly grateful for the kindness, dignity, and exceptional care I received. I would not hesitate to recommend Spire Elland Hospital — truly outstanding staff and patient care.

Dr Vishal Mehta

Paediatrician

We received an excellent level of care and support. The doctor was able to assess my daughter and provide a diagnosis on the same day, which brought us much-needed clarity and reassurance after a very difficult few weeks. They were incredibly supportive, gentle and sensitive with my daughter, taking the time to explain clearly what was happening in a way that she could understand without feeling frightened or overwhelmed. We felt listened to throughout. The offer to support us further, including attending a video call with her school to help plan her return, was above and beyond what we expected and made us feel we were not navigating this alone.

Dr Edward Petzer

Cardiologist

Dr Petzer was very personable and immediately put us at ease. He offered reassurance throughout the consultation and took time to explain the situation clearly and thoughtfully. He was honest and transparent about the limitations of what could be managed at this stage, which we appreciated greatly. Recognising the complexity of my mum’s condition, he appropriately referred her to another specialist who is better placed to provide the ongoing management and treatment she requires. His openness, professionalism, and patient-centred approach gave us confidence and reassurance during what could have been a worrying appointment.

Dr Claire Dubois

Rheumatologist

Much time was taken up by being told things I already know I didn't feel heard . To be fair I didn't say unambiguously upfront what I wanted, a prescription for raloxifene which is the only treatment I'm interested in trying, having thoroughly researched this with information from the ROS and discussion with my GP who is aware of my overall health and medical conditions. I had however checked in advance that raloxifene was something Dr Dubois would consider prescribing. She did not tell until the end of the consultation that she has never prescribed it.

Perfect Balance Clinic - St Albans Clinic

Nutrition, Osteopathy, + 2 more

I was greeted by a friendly team of staff at Fitness First who directed me to a waiting area, as I was a little early. I then met my Physiotherapist who went through the initial consultation. She was very professional and thoughtful when doing anything during the examination and treatment. She carefully talked me through her findings so that I could understand her diagnosis and treatment requirements. My treatment was with Selene Cavallaro, not with the suggested people on the next question.

Physio Jack Studios

Pain Management, Physiotherapy, + 1 more

I ruptured my Achilles a year ago playing sports. I was working with a different physio and was seeing slow results. I swapped over to Physio Jack Studios and started working with Darragh who was truly excellent, going above and beyond with working around my schedule and doing further research to make sure we tried all possible exercises to get me back running as soon as possible. He was a pleasure to be with during sessions and would highly recommend him to anyone

Darcy Healthcare

Diagnostic Pathway – Cardiac, Diagnostics & Testing, + 4 more

I was happy about the appointment and MRI.But approaching for the report,it is too difficult.I tried to contact via the phone around 8 times but no answer.In the evening I managed to speak to someone.I sent all the requirements by email to get reports but I haven’t received the reports until Wednesday morning. Wednesday midday tried again but still same ,no one answering the phone..still waiting for the response.

London Medical and Aesthetic Clinic

Cosmetic (Aesthetic) Medicine, Plastic Surgery

Highly recommended clinic for anyone with a busy schedule. The booking system was amazing very professional and accommodating and I received SMS reminder before my visits. I was seen exactly on time and Mr Ayoubi took his time to listen to me and answered all my questions. I went ahead with the CO2 laser treatment 2 weeks after. Now it’s been a month since the treatment and I am super happy with the result.

Mr Sean Molloy

Orthopaedic Surgeon

Mr. Molloy is not only an excellent surgeon, he is a diligent, conscientious and very sympathetic doctor. He takes the time to listen to all of your symptoms and I didn’t feel that I was rushed at all. He explained everything to me at the level of detail I wanted, and even took a video of the MRI narrating what the issues were and how the operation would deal with those.

Spire St Anthony's Hospital

Dermatology, General (Internal) Medicine, + 21 more

I had an excellent experience at St Anthony’s hospital. This was especially true on the day of my procedure. I was treated with care, compassion and professional by all involved. I felt well cared for from start to finish. The nurse at my pre-op was also very kind and understanding as I have a slight phobia with blood tests. I would definitely recommend this hospital.

VIP Hearing Solutions London

Audiology

A very professional experience over several weeks. My problems were treated in a respectful and positive manner. Excellent advice was given, and I am very happy with the subsequent prescription and fitting of hearing aids. I have already recommended this company to several other people, and have no hesitation to praise the service that I have received from Nick.

Mr Mahmoud Radwan

Ophthalmologist

The Oaks staff were brilliant and I was very comfortable. Mr Radwan is an excellent surgeon and kept me informed every step of the way. He’s phoned me twice at home to ask how my eyes are and I couldn’t thank him enough. My distant vision is clearer and brighter than before, although I still need glasses for close work (like reading). Thank you

Mr Lebur Rohman

Orthopaedic Surgeon

Mr Rohman has been excellent I have been injured for 2 years and just needed to someone to listen to me and he did just that it’s been 12 weeks since my surgery and it’s the best thing I have got done I did discuss that now I am working again I do have a little pain however was reassured, very greatful for mr Rohmans help as it’s changed my life

Dr Bijan Shahrad

Paediatrician

Dr Shahrad was brilliant with our daughter and made her feel at ease. He was great with us, as worried parents we had many questions but he always went through everything with us thoroughly which really helped put our minds at ease and get our daughter the right help. We would highly recommend him.