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Miss Kenga Sivarajah

Obstetrician & Gynaecologist

Miss Sivarajah (Kenga) is a global leader in her field. Not only is she a highly experienced clinician, practicing both private and NHS, she is also a published author. Which is why I received the niche and the bespoke care I needed, as a 49 year old female delivering a child after many negative outcomes. This is her speciality, dealing with high risk pregnancies in demographic categories, which require a holistic approach. The education, experience and exposure she has in her leadership role at King's London and the patients she sees privately, provides her superb academic foundations. Most importantly, Kenga was available at the touch of a text, and called me as soon as she could. Having this support and comms from 12 weeks of my pregnancy (my chosen package) was vital because in my case, the NHS pathway offered to me was not sufficient. I received all the additional tests, scans, arranged through her. Example, my local NHS would've only tested me for GDM at 28 weeks, and by testing early, I knew I had diabetes from 20 weeks! She is warm, friendly, approachable and highly respected by patients and all the staff who work with her. I have quite a tricky personality and quite demanding and she handled me very well. She is worth every penny and I know she went above and beyond (the package), eg, after my baby was born with scans and tests, to ensure I was physically fit and the care to ensure we mitigated further risks from pregnancy and birth. Because ultimately she is a doctor, and lives the values of being one.

Practice Plus Group Hospital, Shepton Mallet

Ear Nose & Throat Surgery (ENT/Otolaryngology), General Surgery, + 5 more

Admin efficiency Things didn't get off to a great start when there seemed to be an issue regarding what my insurance would cover, even though I had received two confirmations from the insurer over the phone and one confirmation by email. I felt a bit like a criminal and that I was lying about the treatment being covered. In the end, the insurer had to phone Practice Plus direct to sort it out, because no-one would believe that I was telling the truth. I've never come across this problem before at the Spire or the Nuffield. Usually the admin trail works very smoothly. Cleanliness The carpet in the waiting area is dirty and is covered in tea/coffee stains. There were pubic hairs on the toilet seat in one of the toilets by the waiting area. Not great at all. Waiting Time I am a private patient and I usually use the Spire in Bristol or the Nuffield, which run to time. My appointment for an injection was 30minutes late. Unacceptable. Staff To be fair, some of the staff are lovely. But some of the staff are downright rude. When I went to speak to one of the receptionists after waiting for my appointment for over 20minutes, I simply asked to check that I was on the system. The answer "yes". Oh I said, it's just that I haven't been called yet. Is there a delay? The answer "yes" - and a roll of the eyes to say "yes and your problem with that is??" I have to have another appointment at some point, so let's hope that my next experience is better.

Mr Christopher Hemmerdinger

Ophthalmologist

I had worried previously about the need for this procedure, not knowing the risks and outcomes. However, the online information provided ahead of the procedure was detailed and comprehensive, so I knew exactly what to expect. I have known Mr Hemmerdinger for many years, and had confidence in his ability, so I was not at all worried on the day. He gave me so much time to reconsider and mentally prepare, that I worried about holding up his other patients! I really appreciated this. The procedure was not in the least daunting. It seemed to me like paintballing, with flashes of green light. There was no discomfort, apart from a headache from the pilocarpine drops administered in advance, and blurred vision for a while. I waited after the procedure for half an hour to allow time for recovery, after which the eye pressure had reduced. I was particularly reassured by access to the online advice again later, to double check what I should know, and to note and follow up any queries. My only query was promptly answered by email. In all, this was a very positive experience. I wait to learn whether the procedure was effective, but have no qualms now about repeating it in the future, if necessary.

Mr Shadi Ghali

Plastic Surgeon

I cannot thank Mr Ghali enough for my recent operation to fix my Diastasis Recti problem, which was severe and impacting my life quality for a number of years. I've been worring about having to go through surgery until meeting Mr Ghali, who immediately put me at ease with his extensive knowledge, compassion and thorough consideration of every other factor. Knowing that I have other complications he immediately contacted my other doctor to derive the most suitable plan for me. Once we have decided on going ahead with the surgery, he has been amazingly considerate to find an appointment for me during his incredibly packed surgery period, even booking me at a hospital as close as to my home as possible. After the surgery he came to see me before he left at the end of the day to check on my wound and gave me effective advice how to manage the following days. Every medical / physio professional who I've seen since have told me the operation was done amazingly and the scar look fantastic even from early on. I'm incredibly grateful toward Mr Ghali for everything he did for me and looking forward to better life quality from now on. He's absolutely at the top of his field!

GenesisCare Cambridge

Oncology

I was referred to Genesis by the NHS consultant oncologist to receive radiotherapy and hormone treatment for for my diagnosed advanced prostate cancer. I was seen very quickly at the Newmarket (Cambridge) branch of Genesis. The facilities are modern with state of the art CT and radiotherapy equipment. At all times the staff of all disciplines and specialties were extremely helpful and understanding. After 4 weeks (20 sessions) of radiotherapy my regular attendance finished. However I will continue to have regular reviews there with the oncologist and be given the specialist hormone therapy and other pills to be taken for 2 years. Another impressive feature at Genesis is the inclusion of gym sessions under personal guidance from two expert trainers. This is most helpful in countering the muscle loss resulting from hormone therapy. I am continuing with these sessions for some weeks after completing my treatment. In summary, Genesis Care has provided the highest possible standard of specialist cancer treatment and I would strongly recommend this organisation when radiotherapy treatment is needed.

Check4Cancer

Oncology, Diagnostics & Testing

This whole experience has been rubbish. One of the questions asked if I had ever had polyps, which I had but 15 years ago, and because I clicked yes, recommended me as not suitable for screening...a lot can happen in 15 years, and it didn't ask me how long ago it was. The form was clunky to use and complete. In the results letter it said if I still wanted screening despite my results, to go to my results page. However when I went to that page it gave no options to select screening. It showed a Submit button on the results page, but would not let me proceed as I had not selected a service, however there were no services to select. The results letter gave me a link asking for feedback, either a quick survey or a detailed survey. When I clicked the detailed one it came up with an Error404 message. When I clicked the quick survey, it asked me questions about recent visits, were the staff friendly, was the practice clean etc, instead of asking any questions about my experience with the recent cancer screening survey...they were completely irrelevant.

The Joint Injection Clinic

Diagnostics & Testing, Imaging (Scans), + 4 more

My first appointment with Dr James Thing went very well though I had to phone the clinic to say that I would be late for my appointment since the taxi broke down on the way. I arrived at the clinic with my husband 15 minutes late, but I was seen by Dr Thing without further delay. He told us that there was a patient who was on hour late on that day perhaps due to the cold weather. Dr Thing checked my medical details, my knee conditions in both legs, examined my knees carefully before looking them closely on the screen. I had bilateral Ostenil Plus Knee injections while the doctor was guided by Ultrasound Scan to insert the needles into the exact area of my knees. I had a little sensation when the needles were inserted but it was done in a gentle manner that I was feeling alright throughout the time of insertion. The whole procedure went smoothly and the doctor said he would see me in a year's time. In the meantime I was to take it easy and rest well for my knees to heal and he would write me an email in three weeks' time to see how I was doing.

Mr Oisin Keenan

Orthopaedic Surgeon

When I read Mr. Keenan’s profile as I was trying to choose a surgeon to replace my arthritic hip, I felt that he was someone who would communicate as well as someone with excellent knowledge and skills to perform my needed operation, and that was confirmed upon meeting him at the initial consultation. He also displayed a quiet confidence and was very approachable at all times, which put me at ease. I was naturally very anxious about having this operation, but I completely trusted in his ability to do an excellent job. He visited me in my room before the operation, and also every day thereafter during my stay, allowing me opportunities to ask any questions that had arisen in my mind, as well as reassuring me of my progress. At the follow-up appointment he likewise reassured me about the success of the operation as well as the condition of my other joints, which had also been x-rayed prior to the procedure. I am very happy with Mr. Keenan in all aspects of this experience.

Mr Paul Kirkland

ENT Surgeon

Was all very good. Mr Kirkland has an excellent bedside manner, is professional and efficient and you feel confident in his skills. He has been my only ENT consultant over the years who has recommended giving hearing aids a try in the ear where I have a mastoid cavity. The others have always said I would have more infection problems. Although I was sceptical at first I am so glad I have tried, without any issues after 6 months and they have made such a difference. So at 74 years old I now have amazing hearing since I had the operation 61 years ago which reduced my hearing. I have had issues in the past with balance problems with microsuction, but with patience he gave it a try, rather that using instruments, which previous consultants have done and successfully microsuctioned the mastoid cavity, without disturbing my balance. So all in all a great outcome.

Nuffield Health The Manor Hospital Oxford

The Manor Hospital appeared clean, pleasant environment and staff were friendly. There is however one major issue - Car Parking. I nearly missed my appointment despite arriving 35 minutes prior. The car park does not appear adequate for the volume of patients and staff. A vehicle had been parked and blocked the car park, presumably because they thought were going to miss their appointment. This was resolved by creating a one way system which finally allowed me to, by luck, get a space. As an improvement it might be good if when booking, the booker tells the patient of possible alternative car parks in the area that they might have to use?

Mr Anthony Sakellariou

Orthopaedic Surgeon

Mr Sakellariou is a magician. I couldn’t be more pleased with the care I’ve received after having had both feet done in 4 years. He takes the time to explain every step of the procedure clearly and ensures that I fully understand what to expect before, during, and after surgery. His patience and thoroughness made me feel confident and well-informed throughout the entire process. The results have been excellent, and I truly appreciate his professionalism, expertise, and compassionate approach. I highly recommend Mr S to anyone seeking expert foot surgery with a surgeon who genuinely cares about his patients

Miss Sally-Anne Phillips

Orthopaedic Surgeon

The meeting I had with Miss Phyllis recently involved going through the different stages since the procedure on the 14th of November 2024. Miss Phillips reviewed my hand including the incisions and also the movement of my thumb. Miss Phyllis explained to me that the surgery was a success and that I should continue with hand therapy in order to gain more movement and strength in my thumb. Miss Phyllis explained that I would no longer require to attend her clinic and that I should continue to participate in physiotherapy sessions

The Forbes Clinic

Pain Management, Allergy Medicine, + 4 more

I had an online meeting with Gayle which was really helpful, much more relaxed than expected whilst including an in-depth exploration of my test results, health issues, and their timeline and effects on my life. Gayle is polite, respectful, understanding, and easy to talk to, as well as thorough and interested to understand and create a full picture. She’s very knowledgeable in a range of areas and made various links between results and possible causes. I look forward to continuing my health improvement with her support.

OCL Vision London

Cosmetic (Aesthetic) Medicine, Ophthalmology

I had Smartsight surgery with Allon Barsam about 2 months ago. The whole process from initial consultation, to surgery, to follow up appointments has been fantastic, and I would highly recommend OCL to anyone considering vision correction. You really get that premium, personalised feel here. Everyone I interacted with was kind, helpful and reassuring. I'm delighted with my new vision and the days of having to think about contacts and glasses feel like a distant memory. A heartfelt thank you to the whole OCL Vision team!

Dorset Heart Clinic

Cardiology

I noticed the cleanliness of the office and waiting rooms. A very polite gentleman dealt with our car parking charge and wished us well - this was noted too. We were also kept informed of why the appointment was slightly late - this too was most appreciated since others in the waiting room were going ahead of us despite having later appointments. Simple things do make all the difference. Appointment itself was efficient as was the subsequent X-ray test downstairs. All in all - very pleased.

Mr David Lawrence

Cardiothoracic Surgeon

I have everything to be grateful for under the care of Mr David Lawrence over the last 5 years. I presented with multiple primary tumours in different areas. The case was complex with competing priorities and several consultants from different disciplines involved. Thoracotomy is significant surgery for all involved. The care Mr Lawerence took pre and post op stood out. His surgery was without complications.