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Skin55

Dermatology

I am writing to formally complain about misleading advertising by the clinic Skin55. Their website led me to believe that laser treatments were available at the clinic, and I booked a consultation directly with the clinic, not with any specific doctor. However, upon attending the appointment, I was informed that the clinic did not have the required laser equipment and that not all doctors at Skin55 perform laser treatments. This discrepancy meant that I paid an initial consultation fee of £300, only to then be told that I would need to be referred to another doctor within the same clinic who does provide laser treatments. This second consultation was then quoted at £380. This sequence of events highlights a lack of transparency and constitutes misleading advertising, resulting in unnecessary expenses and inconvenience. I believe that this matter warrants investigation to ensure that Skin55’s practices align with advertising and consumer-protection regulations. I am prepared to provide supporting documentation upon request

Willow Health

General Practice (GP), Holistic Therapy, + 2 more

I had an initial appointment with Dr Lauren Colquhoun and Emily Holt at Willow Health, and honestly, it was such a positive experience. The appointment was meant to be an hour, but there was absolutely no rush and they actually spent around 1 hour 15 minutes with me just to make sure everything was covered properly. They really look at everything, my age, lifestyle including diet, exercise and sleep pattern, my long-term health conditions, and all the symptoms I’ve been struggling with. They didn’t rush me at all. They gave me some initial ideas to get started and said we’d talk through options once I’d had time to think things over and review the follow up materials, which I really appreciated. I left feeling genuinely supported and reassured. It was the first time in a long while that I felt confident I was getting the right advice, something you just don’t get in a 10-minute GP appointment. Would 100% recommend Willow Health to anyone needing proper advice, guidance and support.

St Joseph’s Hospital

Physiotherapy, Audiology, + 22 more

I was at St Josephs for a repair to the rotator cuff of my right shoulder. Admission was at 11:00 hrs and I was shown to a private room with ensuite bathroom, bed, easy chair and TV with Internet and Sky access. A nurse took a set of observations and both the surgeon and anaesthetist came in to discuss my surgery and confirm my consent. At 12:00 I walked in gown and slippers to the operating theatre and once on the operating table I was connected to various monitors. A pre med drug was injected via a canula on the back of my right hand. At 13:00hrs I woke up in the recovery room with the operation complete. After a short while my bed was wheeled back to my room. Further sets of observations were taken and later I was given my choice of post op snack and coffee. A physio came to see me and gave me a sheet of recommended exercises. At 19:00 my daughter arrived to take me home. I was happy with all aspects of the day.

Moorfields Private Eye Hospital

Ophthalmology

My original appointment was with Mr Kamran Saha, as it was thought that I had a which Mr Saha confirmed it was not but rather a cyst. As this was not his expertise, he referred me to Miss Swan Kang who confirmed it was a cyst and arranged an excision. During the procedure Miss Kang noticed a second cyst next to the big one which she also removed and sent both off for biopsies. Amazingly 6 days later there are no visible signs of any incisions apart from some slight redness in the area. I am super happy with the results and grateful to Mr Saha for referring me to Miss Kang. I was also very impressed by Robyn for taking care of all the underlying preparations for both consultations and the minor op which took less than 2 days to complete!!! Kudos to Robyn for managing everything so swiftly and efficiently.

HCA UK at The Shard

General Practice (GP), Obstetrics & Gynaecology

Dr. Kariyawasam offers a rare and exceptional combination of deep medical expertise and genuine compassion. She is highly skilled in diagnosing her patients with accuracy and efficiency, while also attending thoughtfully to the human concerns that naturally arise when one needs medical evaluation or treatment. Her follow-up letters are always clear, thorough, and truly helpful. Even her secretary is accessible, kind, and supportive, which makes the entire experience smooth and reassuring. Dr. Kariyawasam initially became my doctor by chance, as I needed an urgent appointment and she happened to be available. It is no coincidence, however, that she will remain my doctor moving forward. Her care is outstanding in every way.

Dr Philip Woodland

Gastroenterologist

After almost a year of tests under another organisation, Dr Woodland was almost instantly able to pinpoint what my problem was and create a plan of action for my treatment going ahead. He also told me I was unlikely to need the tests that I was booked in for elsewhere, which would have saved me a lot of money had I been paying for them privately. Although I am still on the road to complete health, Dr Woodland was very good at putting things into perspective for me, which has given me hope! He has helped my physical condition, which has in turn had a hugely positive effect on my mental health. Thank you again! I will be straight back to you if I need your help again.

Mr Feroz Dinah

Orthopaedic Surgeon

I cannot recommend Dr. Feroz Dinah highly enough. I came under his care after a serious injury at Epsom and St Helier University Hospitals NHS Trust, where he performed surgery on a severe femur fracture I sustained in June. The results have been extraordinary; my post-op doctor even described my progress as 'extremely good.' The excellent work he did made a very challenging time in my life so much better, and I am forever grateful for his skill and expertise. I was truly moved to find such a clear demonstration of compassion delivered through the quality of his surgical intervention, even though we had never met.

Dr Zainab Laftah

Dermatologist

Highly recommend Dr Zainab- I had a lower facial rejuvenation last week and it’s already a huge improvement with lots of compliments from friends and family. Zainabs communication was excellent throughout and particularly pre appointment asking lots of questions about the outcome I wanted, the treatments used and what to expect. This meant when I arrived I was relaxed and excited! She was thoroughly professional, and gentle, and checking in. Delighted with the results already and will definitely return.

Dr. Emily Cary

General Practitioner

Emily had evidently done some great in depth background research on my particular symptoms and concerns, she then conducted a very thorough consultation to find out all the background facts and history surrounding my health as required, thereafter she explained everything to me in a very clear and concise way, and provided fantastic solutions, advice and follow up appointments that made me feel entirely reassured, alleviated my concerns and I left happy that a proactive plan is now in place.

Miss Monika Kaushik

General Surgeon

I had an excellent experience with Miss Kaushik. From the moment I had my initial consultation, Miss Kaushik and her assistant were warm, welcoming, and incredibly professional. I felt really comfortable with Miss Kaushik and trusted her and the staff to look after me. Miss Kaushik listened carefully to me and explained everything clearly in the lead up to my operation. She did everything I asked for and more and I would highly recommend her services and Nuffield health Leicester.

Spencer Private Hospital Margate

Pain Management, Audiology, + 12 more

Scheduled physio after knee replacement was excellent and good news as I had been doing all my exercises at home. The physiotherapist was very pleased with me and took my crutches away from me. The team at Spencer Margate managed to co-ordinate this visit with seeing my surgeon as I had a query about my new knee which resulted in all clear verdict until my next appointment with the surgeon (Mr Slack) and my next physio nearer Christmas. Excellent service all round, thank you.

Pure Sports Medicine - St Paul's

Nutrition, Osteopathy, + 4 more

Thank you so much to Charlotte for helping me become an even better runner than before my injury. Not only am I now back to running regularly, but I also even beat my goal for a recent 10k race. Charlotte took really good care with making sure the programme she gave me suited my lifestyle, and I also genuinely looked forward to our appointments. I'd like to say I'll be back soon, but I hope I won't be!

Mr Mohsin Dani

Breast Surgeon, General Surgeon

Mr Dani has a relaxed, empathetic style of consultation and this helped to put me at ease. Being high risk due to a family history of cancer, Mr Dani was able to offer advice around preventative measures and a plan for the future. Some of this information has not been readily available and it has been helped me to put a plan into place and some perspective regarding my future risk of breast cancer.

MUMS - Midlands Ultrasound and Medical Services

Sonography, Pain Management, + 31 more

Booked a growth scan however felt that Dr Deepa Rajan rushed through the appointment. We didn’t get to see our baby properly on screen - nor did Dr Deepa bother trying to capture full photos of our baby. Appointment was over in 5 minutes. It’s a shame as I’ve booked several scans with the clinic previously and always felt that the Doctors provided excellent service up until today’s visit.

Ms Shikha Kapur

Obstetrician & Gynaecologist

Wonderful experience under the care of Dr Kapur; she’s brilliant and reassuring in every way. I had a procedure to remove polyps from my uterus and it was performed with great ease and there was no discomfort. She went ahead to explain it all, including the results in great detail taking her time. She’s an absolute star.

Mr Ahmed El Gohari

Obstetrician & Gynaecologist

Was advised by Mr El Gohari in an assessment visit to keep mirena coil in forever as 62 years old and advised re possible issues that may occur during removal. I insisted and it transpires that the coil had embedded itself in the uterine cavity and he struggled to remove it, so worrying advice from him