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Cleveland Clinic Moorgate Outpatient Centre

Cardiology, Dermatology, + 8 more

Review of Consultation with Mr. Paul Harnett (Cleveland Clinic Hospital) Having recently had a consultation and treatment with Mr. Paul Harnett, I wanted to share my honest experience. After sustaining a spinal injury abroad, I was advised by a chiropractor upon returning to the UK to have an MRI scan and seek further medical advice. I was recommended to see Mr. Harnett, as he is an orthopaedic trauma specialist. At my first consultation at Cleveland Clinic Hospital, I provided Mr. Harnett with my medical discharge note and CT scan images from abroad, which indicated two old spinal fractures (including at T12). Following this appointment, I underwent a thoracic and lumbar MRI. My follow-up consultation was conducted over the phone, during which I was informed that I had sustained a new fracture and was advised to rest for four weeks before gradually resuming normal movement and exercise. I later received a written report summarising the findings. However, I found the report somewhat unclear and lacking in detail. It also appeared inconsistent with the earlier CT findings. As a result, I contacted Mr. Harnett’s secretary to request another consultation for clarification. This was arranged for 15:30, but by 16:00, I had still not received a call. When I phoned the secretary, I was advised that he was running late. I had another meeting scheduled for 16:15, so we agreed to reschedule the consultation for 18:30. I eventually received the call at 19:15, which I found unacceptable given the lack of communication and delay. During the consultation, I found Mr. Harnett’s manner and engagement disappointing. He appeared disinterested and seemed eager to conclude the call quickly. I was verbally informed that the T12 fracture was actually new — which directly contradicted earlier information. When I asked for further advice regarding pain management and medication, I was advised to contact my GP. This was particularly disappointing, as I had chosen to go private with the expectation of receiving more comprehensive care and reassurance. In summary, I did not find my experience reassuring or helpful. Communication was inconsistent, and the overall approach left me without the clarity or confidence I had hoped for. I am now seeking a second opinion to gain a more detailed understanding of my condition and the best course of treatment going forward.

LDN PHYSIO | Old Street

Physiotherapy

Great experience wit Paul Deane. I had been suffering with lower back and hip pain for more than a year after Padel injury and seen 7-8 different specialists: consultants, osteopaths, chiropractors, other physios, tried acupuncture, shock wave therapy and was considering steroid injections. As I understand and as per MRI, it was bulging discs, labral tear and gluteal tendinopathy. Despite all the various treatments the pain was still there, so I stopped playing Padel, running, even swimming, even walking for more than 10 minutes was painful and I was slowly turning into a couch potato, which made me quite depressed! Thanks goodness a consultant recommended physio with Paul Deane, and after just 4 sessions with Paul and after doing the exercises he prescribed for just about three weeks, I have started to see a massive improvement. Pain is decreasing, affected muscles are getting stronger, walking is no longer painful, so I am confident that with this rate I will return to my usual self and even a stronger self in a couple of months. Exercises are simple to follow, and fun to do. Paul's instructions are clear, he listens to me and adjusts/tweaks the exercises when necessary and I will continue seeing Paul for the next several months until full recovery. Thanks for helping me get my life back!

Rehubs

Health and Social Care, Psychology, + 1 more

I started seeing May, my wonderful therapist, after talking to the Rehubs team about the impact my addicted son was having on my health and well being. They recommended I speak with one of their addiction therapists. I was very sceptical at the start of the first session but soon realised that it was money well spent. May was a breath of fresh air, she knew from the outset what my issues were and my sessions with her were insightful and enlightening. She also gave me some very constructive and concrete techniques to help my deal with some of my day to day issues and she very much set me on the path to my own recovery. I was so pleased to have met May. She really is brilliant at her job. A great combination of empathy, telepathy, sympathy and most of all practical with advice that I could "easily" implement in my every day life. I recognise I still have some work to do but I am so grateful to May in her help with setting me on the right path. Thank you from all my heart.

Miss Dorota Hardy

Obstetrician & Gynaecologist

Exceptional service from Dr Hardy, she listened well and took a comprehensive history, ensuring she understood my issues in detail. She was honest and upfront about what I need to do to help myself but not judgemental and explained the reasoning clearly. She ensured my GP were informed about next steps, that I had a point of contact if issues arose. She worked with me to create a comprehensive treatment plan and made sure I was happy with trying a new medication but also explained alternative options and why she was recommending this course and what can be tried if this should fail. I came away with a much better understanding of my condition and treatment options. Overwhelmingly positive!

Knightsbridge Doctors

General Practice (GP), Imaging (Scans), + 5 more

We visited this clinic for our immigration medical examination, and I have to say—it was a surprisingly pleasant experience! The entire process was incredibly efficient, and as a family of three, we were seen and fully processed within just 1.5 hours. This was especially appreciated as we have a 9-week-old baby, so getting home earlier than expected was a huge plus. The doctors and reception staff were all very friendly and welcoming, which made the whole experience even better. A special mention to the team for noticing we had accidentally booked an extra test—they issued a refund automatically without us even having to ask. How amazing is that? Highly recommended service!

Dr Adam Harris

Gastroenterologist

I am so lucky to have had Dr Harris as my Consultant. He listened to me giving me all the time I needed to explain my symptoms. He put me at ease, not least when I was dreading an endoscopy which went without a hitch and no suffering on my part. He is clearly very knowledgeable in his field and was able to convey any problems in terms I could easily understand. If I have any further problems, I will definitely go back to him and if anyone reads this, please feel reassured you will get, 'A' star treatment. I would also like to thank his Secretary who was very efficient, helpful and quick to respond to my questions between appointments. Thank you very much.

Mr James Holton

Orthopaedic Surgeon

Through out this process Mr J Holton has been extremely professional. From our first consultation he explained fully the procedure that I would be undergoing. He thoroughly interpreted my X Rays and Scans to me and what I could expect before,during and after my knee surgery. As a result I returned my walking aids and was signed off by him at the six week consultation. I would like to thank Mr Holton and his team for an outstanding service. Should I require further treatment of this nature I would without question request the expertise of Mr Holton.

Dr Yasir Azim Mirza

Dermatologist

I was very concerned about a mark on my face. When I saw Dr Yasir Azim Mirza he was very polite and professional in his manner when discussing the problem. During examination he explained what he was going to do and discussed his opinion on potential diagnosis with options that were available to me. I proceeded with the biopsy which was carried out in a reassuring manner with all concerns discussed beforehand. I felt no pain and received the results in the time given. All in all I would recommend Dr Yasir Azim Mirza

Mr Parag Jaiswal

Orthopaedic Surgeon

Mr Jaiswal is a fantastic orthopedic surgeon, he has a great bedside manner and really took the time to understand my ongoing pain and degeneration in my hips due to my rheumatoid arthritis and listened to my experiences and didn't push for smaller procedures when ultimately we knew that I would need total hip replacements for both hips. He has also got a wonderful team around him who respect him as a consultant and he is teaching good habits both for bedside manner but also in all of the clinical aspects of care.

Miss Jessica Preshaw

Obstetrician & Gynaecologist

walked into the appointment extremely anxious, but her kindness immediately made me feel relaxed. very understanding and patient, gave me the space & time to talk about what was going on without interrupting or trying to rush me. overall would recommend, especially if your neurodivergent as she took into consideration how my disorders affect my health and the way i experience it.

HMT St Hugh's Hospital

Cosmetic (Aesthetic) Medicine, Ear Nose & Throat Surgery (ENT/Otolaryngology), + 8 more

Dr Alex, Nurses Rachel and Natalie are a wonderful team. I had an appointment for Injections in my foot under ultrasound. They were professional, made sure I was comfortable and stress free, my time with the team was so pleasant. Looking forward to having the other foot injected in 12 days time.

Dr. Omer Ahmad

Gastroenterologist

It was lovely to meet Omer for my recent colonoscopy. He is an excellent doctor, assisted with a friendly demeanour. Comparatively from my last surveillance for Lynch Syndrome in a private clinic (from another doctor), he was significantly more thorough and very knowledgeable about Lynch. Thank you!

Eastwood Community Endoscopy Centre LTD

Gastroenterology, General Surgery

I was so anxious before my Gastroscopy, I really need not have been as all the staff were absolutely amazing and really eased my anxiety. Everything went well and the staff are so reassuring and a credit to Eastwood Community Endoscopy Cente . I highly recommend the centre and it’s amazing team .

One Hatfield Hospital

Audiology, Cardiology, + 21 more

Staff very efficient and friendly , only a short wait for my appointment with the consultant, who examined me and explained what he could do for me-apparently I need a hip replacement-referred me for an x-ray, which also was swift and efficient. I was very impressed with the whole process.

Mr Rajiv Dave

General Surgeon

Mr Dave has taken time to understand me as a person and what is important to me. His empathetic manner has made him very easy to talk to, never making me feel rushed and ensuring I have all of the information I have needed to make what have been life changing decisions. Absolute gentleman

Pride In Health

Psychology

I’m a FTM 18 year old who recently signed up to pride in health this year, and it was amazing. I felt like I was really being seen and that I didn’t have to prove my “transness” everything was simple to follow and the price was more than worth it compared to NHS wait times.