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Cleveland Clinic London

Anaesthetics, Cardiology, + 10 more

The appointment with the specialist gastroenterologist and blood test, reception, bookings etc was fine, no wait, quick, efficient and friendly. All very good. The MRI was another story. I have shared my feedback with the experience team. See below. How are your staff performing procedures on patients trained? The team I was handed over looked more like students under training with no supervision, it was scary to be left alone with them for an MRI. Are you cutting costs so that no doctors are available on the day of my procedure? I have been better taken care of by the NHS ! I have just had the worst experience for what should have been a simple MRI procedure. The team I was handed to were unable to find a suitable vein to perform the dye injection. They tried several times, I asked to call someone else to try, the man who arrived didn't manage either and it was even more painful, they ended up harming both my arms. There were no doctors available. I insisted to see one. They said we could maybe do the MRI without the dye solution injected in my arms. They asked me what I wanted to do?! I replied I was not a doctor and the decision was not with me as I have no idea what it involves. Finally after waiting for over 20mins in a freezing room, with just a light layer to cover me, a doctor arrived. He said we shouldn't do an MRI without injecting the dye solution. Eventually he managed to do the needle procedure very well and easily and it was not painful at all. He left straight after. The MRI happened but no explanation was given to me by the team, who looked more like "in learning students with no supervision", I just prayed they actually knew what they were doing but I was very doubtful... no feedback on how it went, how long left during the MRI, when the results would be coming etc. I had MRIs with HCA in the past, a totally different experience. Doctors seem to be good at Cleveland but the staff I met yesterday was undertrained and there is obviously a management / administration problem. NHS does better on some instances. We pay a fortune for these types of clinics, this is shocking. I will never trust this place for any further procedures handling my health and body.

Moorfields Private Eye Hospital

Ophthalmology

Very chaotic administration after the initial consultation (errors and delays in invoicing, typos in the written opinion and delays in providing price information for surgery). I felt that the staff couldn't be bothered to get things moving and I had to keep chasing them. The package price quoted on the website for cataract surgery also turned out to be very misleading because the consultant wanted to charge an extra fee for fitting a toric lens, in addition to the extra cost of the lens itself. This pushed up the cost considerably. This extra, hidden, consultant's fee had not been made clear on the website and I felt that I had been induced into paying for a consultation on the back of misleading information about the cost of the surgery. The consultant may well have been an excellent surgeon (I don't know because I chose not to proceed) but these issues made me very uncomfortable and led me to lose complete confidence in the hospital. Going to Moorfields Private was a complete waste of time and money and the hospital ought to refund the consultation fee.

Mr Tariq Ayoub

Ophthalmologist

I have seen Mr Ayoub on 3 occasions so far: (i) for an initial assessment of the cataract in my left eye; (ii) for the cataract removal and lens replacement two weeks later; and (iii) for a post-op checkup one week after the operation. He wants to see me once more in 6 weeks to 2 months for a further follow-up. On all 3 occasions, I found Mr Ayoub's explanation of my eye conditions to be clear. He checked to ensure I understood what he was saying. He explained what he would be doing during the operation; possible risks and side-effects; and he managed my expectations. My eyesight began to improve almost immediately after the operation. I experienced very little discomfort, and none at all after the first few hours. I am delighted with the result.

Thornbury Radiosurgery - Gamma Knife Centre

Neurology, Neurosurgery, + 1 more

My experience has been outstanding. From the first phone call to leaving the thornbury hospital. Hannah the centre manager and Farqi treated me amazingly. I felt safe in the cleanest, calmest environment. The information I received was top notch and I have never experienced such kindness to me. Dr Ibrahim was very kind and I felt that someone was finally listening to me after many months. The staff at the Royal Hallamshire, particularly Nancy and Lisa also went the extra mile and again were very kind. We travelled from East Yorkshire and therefore accommodation was arranged for us by Elaine which was very much appreciated. I WISH THIS MESSAGE TO BE AVAILABLE TO THE HOSPITAL MANAGERS. Janine RN

MUMS - Midlands Ultrasound and Medical Services

Sonography, Pain Management, + 31 more

am African and originally from Africa. Today, the young lady who took my blood was extremely kind and very professional. As we were talking, she was friendly, respectful, and welcoming. I was truly impressed by her attitude and the way she treated me. When she inserted the needle to draw my blood, I barely felt anything — she clearly knew exactly where the vein was and performed the procedure with great skill. If people in this world were all like her, the world would be filled with endless happiness.

Dr. Haus Dermatology

Cosmetic (Aesthetic) Medicine, Dermatology

Dr Haus is a master of his craft. I have been visiting Dr Haus for several years now for a variety of treatments, including lasers and injectables. He is extremely knowledgeable, passionate and caring, and my results, due to his artistic eye and precise skill speak for themselves. Dr. Haus's clinic is immaculate, spotless, beautiful and relaxing and the staff are so friendly, efficient and capable; nothing is too much trouble. Outstanding!

The Forbes Clinic

Pain Management, Allergy Medicine, + 4 more

Yesterday we had our first appointment with Dr Forbes. I am so looking forward to start on our MIT Journey. I know my son will benefit from it. I am very grateful to all the clinicians who are involved in my son’s quite complex health issues. I know it will be a long road to recovery but a well worth it I’m sure. I fully recommend The Forbes Clinic to anyone who wants to help themselves or their loved ones to a better health.

Mr Prakash Saha

General Surgeon

I am very happy to recommend Mr Saha. He listened to me with great attention and sympathy at the first consultation and quickly outlined a very clear and effective treatment plan. During the treatment he showed genuine concern to make the whole procedure as comfortable as possible and to put me fully at ease. He answered all my questions about future care thoughtfully, and I am confident that my problem is effectively solved.

Mr Mark Jones

Orthopaedic Surgeon

I had ACL reconstruction surgery with Mark in August 2025 and he also dealt with a torn meniscus in the same knee. I felt extremely well-informed about my treatment options prior to the surgery, as well as being supported comprehensively post-surgery. My recovery has been smooth and whilst I hope to avoid needing any kind of future treatment of this kind, Mark would be my first call, if needed. I cannot recommend him enough.

Cooden Medical Group

Cosmetic (Aesthetic) Medicine, Dermatology, + 4 more

I had my final appointment yesterday with Mr Telgencamp.. he was very pleased with my treatment results , as indeed I am. The whole experience has been very satisfactory from begining to end. Cannot praise the clinic enough. From all the staff to the immaculate offices. Special mention for Mr Telgencamp whom I would rcommend to everyone.. His expertise, and friendly atitude put you at ease and outcomes are terrific

Platinum Medical Centre

Gastroenterology, General Surgery, + 7 more

For a place that nobody hopes to ever need to go to, it is a very nice place. I’ve had a few visits. At the Breast Centre, everyone I have seen has been very nice & professional, especially Ms Lobo & Ms Patel. A very special thank you to Alina who has explained everything so clearly , who checks in regularly to see if I’m okay & at the end of the phone if I need her. Receptionists very friendly too!

Dr Animesh Singh

Rheumatologist

I’ve been bedbound for a month, struggling with symptoms that left me exhausted and unable to function. When I came to this rheumatologist, he immediately took the time to understand what I was going through. He recognized my condition quickly and knew exactly what to prescribe. I’m incredibly grateful for his help and highly recommend him to anyone who feels lost or unheard in their health journey.

Dr. Lebur Rohman

Orthopaedic Surgeon

Had a hip replacement. MR Rohman was friendly, informative, and professional. Operation has been a success. He put me at ease and gave me confidence to go ahead with surgery. Also pre op clinic and post ok care very good. Woodlands hospital staff were very friendly and patient with me particularly post op, managing my pain. Excellent all round, fabulous facilities. Thank you,

Dr. Sara Hillman

Obstetrician & Gynaecologist

Dr Sara Hillman made the experience as smooth as possible. She was very supportive pre birth as well as post partum. She also supported us navigate a very complicated situation and ensuring that things went as smoothly as possible. She is professional, yet caring. I would strongly recommend her as a consultant to anyone looking to give birth.

Mr Sam Dobson

Obstetrician & Gynaecologist

Mr Dobson is the first medical professional to actually listen to my concerns and take them seriously. He showed real understanding and diagnosed the problem promptly, prescribed appropriate medication and gave me some very valuable advice. I would highly recommend Mr Sam Dobson to anyone experiencing menopausal symptoms.

Dr Bryan Murphy

Dermatologist

Dr Bryan Murphy made me feel at ease. He is a true gentleman and professional. I left Cathedral feeling hopeful and positive. My treatment is working and I can see the positive results. I would have no hesitation in contacting him in the future if needed. A great experience. Thank you