Find your trusted Doctor

Sainsbury Wing or Wolfson Fertility Centre at Hammersmith Hospital

Dermatology, Endocrinology & Diabetes, + 9 more

I had a mixed experience at my recent procedure. Staff were very friendly in general. However, I was shocked how inconsistent the experience was from one nurse to another. My scheduled procedure did not proceed as planned and as I came to around 6 pm on the evening of Monday First of December, I realised I was still attached to a cannula and I’m supposed to stay the night, which was not planned initially. I was told I should contact someone for my first visit to the toilet. As I did, a very irritable nurse came in and questioned me calling for I needing to use the bathroom. I had to explain to her the reason for calling is that it is my first visit to the bathroom. I then had a very painful antibiotic infusion via the cannula on my hand later that evening. The cannula was not stable. It was moving which was very painful and the nurse kept pushing it and kept asking me why I’m anxious. The same nurse came the following morning at 6 am, after I had not slept the whole night, to complete another equally painful infusion, and then proceeded to collapse a vein on my left hand When she attempted to take blood. I asked her to stop. She was not happy. I’m surprised that this is the quality of service received at a private care ward. I had both my hands with limited ability to move by the time I was to have breakfast. I was unable to use a fork and knife and was really getting upset at that stage as I was given jam containers which I was unable to open due to my hands being pin cushions . I felt helpless and burst our crying at that point: your caterer should really consider their clientele, as when a person does not have hands to use a fork and knife and is very weak then struggling to open a container is the last thing they are going to want to do. I had to call someone to open the jam for me when I eventually picked myself together. My main frustration at that point was not knowing why I am there and how long I was going to be kept for. A different nurse came in later that morning, she removed the cannula from my right hand which then enabled her to take blood from my right hand which as I explained to the other nurse as well is the only hand capable of giving blood. Simple as that, however communicating goals along way when also joined with common sense which I’m afraid to say the evening nurse did not display in spades. There was no need for all of the pain and uncertainty that I had to endure. I’m not usually a sensitive soul, I have had my fair share of hardship and I do not complain for no reason, however I feel this needs calling out, because it was completely unacceptable and could have easily been avoided.

Vermilion - The Smile Experts Edinburgh

Dental Care, Dentistry

I endured a horrific accident about 10 years ago when I fell (I believe due to a drink being spiked) and fractured two of my front teeth, one so badly that I had to have root canal work done and a crown fitted, I was devastated to learn that the root canal had failed and had caused an infection which would require further and costly dental work. The staff at Vermilion couldn't have done any better in how they treated me throughout the course of treatment which spanned 3 months. Dr Treagus in particular, must be highly commended, as despite his struggles in drilling through the crown (due to metalwork within the crown) to enable him to carry out the treatment, persevered and kept me informed at every stage, detailing worst case scenarios and explaining very directly what my options were. He and his colleagues managed to create a calm, and at times humorous environment which really helped to take my mind off the seriousness of what needed to be done and what could go wrong. I highly recommend the practice for their professionalism, and sheer determination to achieve a good outcome for me.

The Royal Free London Private Patients Unit

Cardiology, Cosmetic (Aesthetic) Medicine, + 18 more

I had my first consultant appointment yesterday, regarding a hernia condition that was flagged by an NHS consultant earlier this year. I saw Dr Richard Novell. In the lead-up to the appointment, I had managed to get the referral paperwork, but no scan imagery. On meeting Dr Novell, he informed me that scans were useless anyway for Hernia diagnosis, and he then proceeded to examine me. After this, he told me that I didn’t have a hernia, when I asked about the fact that another specialist had examined me and thought differently, he agreed that doctors tend to give different answers. My issue, is not that he dosen’t agree with another consultants opinion (as well as the person who conducted Ultrasound) but that I am currently in pain, which is harming the quality of my life, and when asked about next steps to resolve this, he had nothing to offer, when pushed he offered to speak to a colleage for a second opinion. So in terms of empathy, it's pretty frustrating, and I have to be honest, it's a complete waste of time from my perspective.

Oval Medical Centre

Cardiology, Cosmetic (Aesthetic) Medicine, + 10 more

A little concerned as to what seems to be a deterioration in standards. - my temperature was checked with an ear thermometer that didn't have a removal cap for hygiene so does this mean it's used in each patients ears? I did not see the deodorant change the cap or discard anything, just picked it up from the table. - my ultrasound scan felt completely rushed. The doctor kept looking at his watch through out my appointment. The machine was supposedly heating up and the doctor did no ask me to turn in the positions to check the organs we needed to see. - I was prescribed medication that can easily be purchased at any pharmacy and more cost affective to purchase without prescription - there is no where near enough privacy in the appointment rooms and the waiting area. It's quiet and I could hear almost the entire conversation of other patients. - I should have been offered a full urine test based on my blood results - over not the experience I've had before. Really disappointed.

Monaghan + Morrow | Vasectomy Clinic - Belfast

General Practice (GP), Urology

I attended Monaghan & Morrow clinic for a vasectomy procedure in February this year. I got booked in within 2 weeks of initial contact. I was naturally anxious about the procedure but the guys made me feel at home from the minute I walked in. The procedure was pretty much pain free. Stephen & Gillian also clearly communicated pain/brusing etc over the days following, which was very reassuring. Also a check-in email the following day to confirm all was ok. (which it was) After some initial tenderness, I was back running within 1 week of the vacetomy. The follow up semen analysis was also very straightforward. I received the kit in the post with instructions. Results were then emailed within a few weeks. I could not recommend Monaghan & Morrow enough.

The Female Health Doctor MK

Diagnostics & Testing, General Practice (GP), + 1 more

I had my suspicions as to what was happening to me. However, going down the general NHS GP route was not getting me anywhere. They kept treating each symptom individually rather than looking at me as a whole. A few years of going backwards and forwards. Stress! With Dr Nikki, within the 30 minute consultation I felt heard, all symptoms were put together and a treatment plan was formed. It all made sense and everything was explained. Medication prescribed and ordered, report received and a report sent to my own GP, all within a few hours. Future follow up already booked. That is what you call professionalism, efficiency and having very knowledgeable doctors who understand the female body. Wish I had booked them sooner. I would highly recommend them.

The Forbury Clinic (Berkshire Health Ltd)

Chiropractic, General (Internal) Medicine, + 5 more

Our family has been patients of various members of the team at the Forbury Clinic for over 10 years. Something has changed in the past year, rather than feeling like you are listened to and being cared for it now feels much more like a business akin so a sausage factory. In and out the door as quickly as possible, barely space for questions and little to no bedside manner. It feels like profit over patients. The remainder of our appointment yesterday was in a stair well being led downstairs after being shunted from room to room. With a teenage that is appalling. They find it hard to ask questions in an environment like that.

Ms Evangelia Bakali

Obstetrician & Gynaecologist

As my schedule is limited, I was able to have a consultation, ultrasound and follow up with Ms Bakali all in the space of two weeks. Her and her team are so accommodating and supportive. Ms Bakali is very approachable, informative, professional and so reassuring. She was very helpful with all my concerns and questions. Her bedside manner is very gentle, kind and calming - Which is needed when facing gynaecological issues. I feel so safe, well taken care of and very reassured with Ms Bakali. I cannot recommend Ms Bakali enough! I highly recommend! She’s the best Doctor.

Dr Mark Turner

Cardiologist

I saw Mark about a PFO, which I had found out about some years ago after volunteering for a research trial. At all stages - culminating in my having the PFO closed by him - he was kind, patient, reassuring and highly professional. It is clear that he is enormously skilled and knowledgeable in this field, and I feel very grateful to have been able to be treated by him. I would thoroughly recommend his services (underpinned too by his very efficient medical secretary, Rachel). Excellent experience in all respects. Thank you.

Better - Soho

Acupuncture, Physiotherapy, + 2 more

I came in to see Urja after experiencing months of tightness in the body. I also had a chest infection a couple months before and it left me with a lot of tightness in my chest/lungs and I wasn’t able to breathe at full capacity. Immediately after my session, my body felt like it was 99% back to baseline and I could take a full deep breath again. Emotionally, I also felt so much more free and relieved. You get so much more than just physio with Urja. It’s a complete mind, body, soul healing experience.

Dr Dhanupriya Sivapathasuntharam

General (Internal) Medicine

I met Dr Siva in hospital in the 24-hours after my elective-surgery. Dr Siva clearly explained her concerns about my medical condition, set out a plan of action to address those concerns and addressed the outcomes from those actions. That included addressing a personal concern related to family history that was only incidental to my immediate medical condition, for which I was particularly grateful. Follow-up letter was also helpful and clear.

Mr Jaroslaw Krupa

General Surgeon

I’m now 7 weeks Post op breast reduction, I’m thrilled with Mr Krupa, he’s been fantastic from the start, he’s made me very comfortable from the first appointment to the follow up. The hospital holiday stay I had was great, lovely staff and I was so well looked after. Would definitely recommend the hospital and Mr Krupa, he’s done a great job. Thank you all, life changing for me.

Ms Miriam Kate Green

Physiotherapist

I was recommended to go see Miriam after having my baby via c-section and I’m so glad I did. Miriam was so friendly, professional and listened attentively. Miriam explained things in so much detail and gave me very simple and tailored exercises to do afterwards. Having them emailed to you with short videos is a massive help. I would highly recommend, you won’t regret it.

Dr Sarah Good

Dentist

Sarah is a wonderful and professional orthodontist, who has produced some amazing results for me. She strives for perfection and really does achieve as close to that as she can get, and has left me with a smile I feel confident and proud of. She is also a warm and welcoming face to become familiar with during any amount of treatment, and I couldn't rate her any higher!

Mr Wai Yoon

Orthopaedic Surgeon

Mr. Yoon was very professional yet easy to talk to. He had already reviewed my MRI and referral information before I even entered his office. That may seem like a small detail, but to me, it showed a genuine level of care and preparation. My ongoing care has now been appropriately referred, and I am currently moving forward in that next stage of the journey.

Mr Giangiacomo Ollandini

Urologist

My experience with Mr Ollandini has been very good. He is very professional and diligent in his assessment of the medical problem / treatment. He is polite and reassuring whilst discussing the case. The initial assessment, Procedure and follow up were stress free. I will recommend him . Thank you for helping me recover . God Bless.