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Moorfields Private Eye Hospital

Ophthalmology

would like to make a complaint following an IPL treatment I had on 21/01/26. I had a consultation with Dr Branka and a subsequent telephone conversation with Krupa. I repeatedly asked this whether was risk of my symptoms being exacerbated by the treatment. I was repeatedly reassured that this would not happen. I had email exchanges with Krupa where she assured me repeatedly that the greatest reaction that I would get would be mild reddening around the eye lid for 30 mins. I had explained that I had a job interview the following day and was advised that would not be any reaction or issue. I was reassured both by email and in person on the day. My skin had a significant reaction to the procedure. The possibility of such a reaction to such a procedure had never been explained or even suggested. On meeting Dr Branka post procedure, she told me that my eyes weren’t dry, and in fact were significantly better. She said the tear break up was 7 seconds and that there had been an improvement, however I would like a second opinion on this, as they feel dryer and are visibly red, whereas they were not immediately beforehand. The visibly look and feel much worse than prior to the procedure. I completely feel like I’m being fobbed off. When I said to Dr Branka that I was not made aware of the risks she cheerfully old me that I signed the consent form and that of course there is the possibility of this reaction particularly with my very think skin. I was completely unaware that I had thin skin or that there could have been such a complication which would exacerbate my skin and eye problems. I explained that had a risk of this IPL been ‘worsening of dry eye symptoms, worsening of ocular rosacea/ rosacea’ I would have NEVER had the procedure. Dr Branka just said of course there was a risk and told me it happens in those people with rosacea. This had NEVER been mentioned in the consultation prior to the procedure. My eyes were not significantly bothersome prior to the treatment, I did it as a preventative to improve the gland and to avoid the dry eye disease progressing. When I asked Dr Branka what next in terms of how I manage this now worse situation she said that I can only use cotton flannels and saline as I am reactive to most things. She has told me I need to pay privately for a dermatologist for advice. This is not only causing me health problems but costing me money to resolve this. I have already spent over £700 for the consultation with dr Branka and the procedure! I am left anxious, distressed and upset by this experience and the ongoing problems. It has caused further issues with my skin. The rosacea was not posing a problem prior to the IPL and while I had been prescribed Soolantra and Azealic acid I had not needed to take them as I was not experiencing a flare up. I do not know where to go now for help, advice or to resolve this issue. I am really upset as my eyes and skin have worsened as a result and I am left alone to deal with it or pay out for help to try to correct it. Again, to reiterate, I would never have had IPL if I had known there was any risk of worsening symptoms. This was never explained, even when I explicitly asked initially. Dr Branka from from the outset said I was a good candidate but I needed to check with a dermatologist due to family skin cancer. I had checked this and the dermatologist said it would not be a problem from the perspective of skin cancer. I would like another opinion. I would like advice treatment and next steps. Not from dr Branka as all faith has gone.

Mr Shahab Khan (Shad)

General Surgeon

My surgery at the New Foscote hospital with Mr Khan seemed simple and straightforward other than the IoPTH machine failed a couple of surgeries before mine. This meant not knowing that my levels had normalised immediately and having to wait for post op blood test results. Sadly it turned out that my levels didn't normalise and a further scan showed a fifth unexpected gland with a small adenoma. This resulted in needing a second surgery. I opted to have this at the Manor Hospital Oxford purely because of the dates available. I received the same level of care and attention at both facilities and each time suffered no after effects due to surgery. Minor discomfort each time. The second op could have been avoided if a 4DCT scan had been carried out prior to my first surgery (it would have been available on insurance) but there was nothing to suggest that this would be necessary.

Spire Bristol Hospital

Breast Surgery, Cardiology, + 18 more

I cannot speak highly enough of Mr Paul Tierney and the care I received during my recent visit to Spire Hospital Bristol. From the very first consultation, Mr Tierney was the consummate professional — calm, knowledgeable, and genuinely compassionate. During what was a challenging and uncertain time, he looked after my overall wellbeing exceptionally well, not just addressing the clinical issues but also ensuring I felt informed, reassured, and supported throughout my recovery. His communication was clear, thorough, and easy to understand at every stage, which made a huge difference to my confidence and peace of mind. I always felt listened to, never rushed, and completely confident that I was in expert hands. I am extremely grateful for the care, professionalism, and humanity shown, and I would not hesitate to recommend Mr Tierney to anyone seeking outstanding medical care

Mr Shivakumar Shankar

Orthopaedic Surgeon

I cannot recommend Mr Shankar highly enough. From my very first appointment, he took the time to really listen and understand my situation rather than rushing through a standard consultation. He carefully explained the issues with my knee and the reasoning behind the arthroscopy, making sure I felt informed and confident about the plan. What stood out most was how thorough and attentive he was. He answered all my questions patiently and made sure I understood both the procedure and the recovery process. I felt genuinely supported and never like just another patient on a list. The surgery itself went smoothly, and the care before and after the procedure was excellent. I am very grateful for his expertise, professionalism, and the time he invested in understanding my individual circumstances. I would not hesitate to recommend him to anyone needing knee treatment.

Cooden Medical Group

Cosmetic (Aesthetic) Medicine, Dermatology, + 4 more

I was extremely nervous about my appointment here, but I didn’t need to be, because from the moment I walked thru the doors I was greeted with big smiles from the receptionists, which was the start of a pleasant experience here, everywhere was exceptionally clean, tidy and organised. Throughout my visit the staff were thoughtful, friendly, caring and informative. . I can’t thank Dr Mo Faris enough, he listened to me, explained everything so I understood it and treated me like a human being and not just a number! Which made me feel much more at ease to be able to cope with the vascular problem I am having to contend with. Thank u to everyone at the Cooden Medical Group because u made me smile, which I haven’t done recently with the pain I have been in, but u have given me hope for a brighter future, and for that I am grateful ☺️ Thank you 🙏🏼

Dr Scott Gall

Cardiologist

I just want to put on record what an absolute gentleman Dr Gall is. His natural ability to be so genuinely empathetic to me on my initial consultation, made me feel comfortable instantly that I had chosen the right consultant to help me with my problem and subsequent surgery . There was nothing that I didn’t understand along the way as he took as much time as was needed to put my mind at ease with everything that was ahead. On the day of the procedure Dr Gall had had an exceptionally busy day and I was the last on his list but he still spent a lot of time reflecting on the surgery even after a busy clinic. He explained the findings fully with no rush to get away despite it being 9pm by then. I cannot speak highly enough of Dr Gall and have already recommend him to anyone who asked as he is clearly the leading consultant for a reason.

Dr Animesh Singh

Rheumatologist

I have multiple joints pain for a month and have swelling in my fingers for almost 2 weeks. I have been on painkillers for a month as well. Washing hands or changing clothes is a challenge for me. My Gp kept refusing to refer me the rheumatologist without the blood test result or could not come up with any diagnosis. My blood test came as normal. I had an appointment with Dr Singh yesterday and upon first inspection diagnosed it as psoriatic arthritis and said the blood test come as normal for this. He empathised on my situation and prescribed medication assuring that it will help me with the swelling and the pain. He explained to me about a long term treatment plan. I am very grateful to him and his assurance have made me confident that I will get better under his guidance.

RTN Mental Health - Right To Choose

Psychiatry, Psychology

Everyone I dealt with was great overall. The experience was good aside from a couple of mistakes which then lead to long delays. One of the assessment calls didn't work and I had made time to sit through it. They did try to rectify this quickly but it still took another few weeks which after such a long time was frustrating. Sometimes when I would ring up the person who would answer would be short and I didn't feel so comfortable speaking to them. Otherwise, I would recommend this service up to diagnosis - I am yet to try the medication and services beyond here. I wish there was more the NHS or RTN could provide to offer support post diagnosis. The recommendations are useful but I would like a little more.

HCA Healthcare UK The Princess Grace Hospital

Ear Nose & Throat Surgery (ENT/Otolaryngology), Endocrinology & Diabetes, + 8 more

I have nothing but praise for Miss Pissanou and her entire team including Claire Gibbons her secretary , as well as everyone at The Princess Grace Hospital. From start to finish, the care I received was outstanding. Miss Pissanou was professional, compassionate, and extremely thorough throughout the whole process, and her team were equally supportive and attentive. The hospital staff made me feel comfortable and well looked after at every stage, and the standard of care was exceptional. I am truly grateful for the expertise, kindness, and reassurance I experienced, and I would not hesitate to recommend Miss Pissanou, her team, and The Princess Grace Hospital to anyone in need of first-class medical care.

The London Dermatology Centre

Cosmetic (Aesthetic) Medicine, Dermatology

I felt very confident in Dr Chopra, which was reassuring, and having Stephanie observe the consultation was also positive for her professional development. The advice I received aligned with my own independent analysis using AI tools, particularly ChatGPT, which further reinforced my confidence in both the diagnosis and the prescribed treatment plan. Dr Chopra also addressed additional concerns beyond the initial reason for my visit, offering a broader treatment approach, which I appreciated. While I understand that diagnosing multiple issues within a half-hour appointment is challenging, the consultation was helpful and provided the reassurance and confidence boost I was looking for.

HCA Healthcare UK London Bridge Hospital

Gastroenterology, Respiratory Medicine, + 11 more

Dr Coker always presents in a professional yet approachable manner. She is very clear in explaining any tests results; her treatment plan; and any further investigations she thinks should be undertaken. The language she uses is accessible. She is receptive to answering any questions I might have. She promptly keeps my general practitioner informed of my current treatment, to ensure my medical care is managed holistically. She is an active listener and always allows me time to explain my current symptoms etc. In her professional manner, her approachability and her persistency in investigating my symptoms, I have confidence that I am in good hands.

Nuffield Health Woking Hospital

I was very happy with the facilities at Nuffield Woking and all the staff were friendly, supportive and efficient - I had a booking in nurse, a physio (providing equipment and advice, ensuring I know how to the equipment safely), someone took my after op food order ensuring my dietary requirments (Coeliac) were catered for, an after procedure nurse who made regular checks and provided discharge advice and a pharmacist, who provided after care medication and advice on dosage and requirements. All of these memeber so staff were very polite, caring and provided clear advice - I felt very well cared for and looked after. Thank you everyone.

Mr Pierre Nasr

Orthopaedic Surgeon

After having knee surgery on left knee on the nhs (during Covid) it was a very long journey but now with issues on my right knee and due to circumstances changing I’m able to go private - the difference and professionalism is so nice and given time on both sides to explain and explore treatments and possibilities. Feel like a person and not a number.

Mr Tommy Chan

Podiatrist

Mr Chan was excellent. I could not have asked for a better experience. Professional but caring. Operation was done swiftly but mr chan showed such compassion and understanding for my personal circumstances.. Ilkeston hospital staff were lovely. For an unpleasant procedure I could not have had a better experience.

Mr Steve Lewis

ENT Surgeon

My visit to see Mr Steve Lewis was second to none. He was very professional and explained everything in a clear and precise way. He took great care whilst carrying out my procedure (ear cleaning) and advised on what to do whilst waiting for my follow up.

Mr Prashant Purohit

Obstetrician & Gynaecologist

Mr Purohit was excellent- his bedside manner was extremely calm and he is clearly a very competent and experienced clinician. His explanation of my condition and treatment options was detailed and very tailored to me. Would highly recommend, thank you!