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Sainsbury Wing or Wolfson Fertility Centre at Hammersmith Hospital

Dermatology, Endocrinology & Diabetes, + 9 more

I had a mixed experience at my recent procedure. Staff were very friendly in general. However, I was shocked how inconsistent the experience was from one nurse to another. My scheduled procedure did not proceed as planned and as I came to around 6 pm on the evening of Monday First of December, I realised I was still attached to a cannula and I’m supposed to stay the night, which was not planned initially. I was told I should contact someone for my first visit to the toilet. As I did, a very irritable nurse came in and questioned me calling for I needing to use the bathroom. I had to explain to her the reason for calling is that it is my first visit to the bathroom. I then had a very painful antibiotic infusion via the cannula on my hand later that evening. The cannula was not stable. It was moving which was very painful and the nurse kept pushing it and kept asking me why I’m anxious. The same nurse came the following morning at 6 am, after I had not slept the whole night, to complete another equally painful infusion, and then proceeded to collapse a vein on my left hand When she attempted to take blood. I asked her to stop. She was not happy. I’m surprised that this is the quality of service received at a private care ward. I had both my hands with limited ability to move by the time I was to have breakfast. I was unable to use a fork and knife and was really getting upset at that stage as I was given jam containers which I was unable to open due to my hands being pin cushions . I felt helpless and burst our crying at that point: your caterer should really consider their clientele, as when a person does not have hands to use a fork and knife and is very weak then struggling to open a container is the last thing they are going to want to do. I had to call someone to open the jam for me when I eventually picked myself together. My main frustration at that point was not knowing why I am there and how long I was going to be kept for. A different nurse came in later that morning, she removed the cannula from my right hand which then enabled her to take blood from my right hand which as I explained to the other nurse as well is the only hand capable of giving blood. Simple as that, however communicating goals along way when also joined with common sense which I’m afraid to say the evening nurse did not display in spades. There was no need for all of the pain and uncertainty that I had to endure. I’m not usually a sensitive soul, I have had my fair share of hardship and I do not complain for no reason, however I feel this needs calling out, because it was completely unacceptable and could have easily been avoided.

The Focal Therapy Clinic

Oncology

I went for an independent assessment of my prostate cancer diagnosis with a possible view to private treatment if I did not get chosen for focal therapy on the NHS trial that I hade been offered. Also to help me make my mind up which of the many options offered to me by the NHS A consultation was quickly arranged via Mr Doherty’s p.a. for £250 which my wife and I attended. I was given an excellent appraisal at the meeting followed by a letter that outlined a meeting Mr Doherty had with his peers to discuss my case. The letter confirmed that in their opinion focal therapy was a good option in my particular case having had access to my medical records This in my view was an excellent service for the fee but I was lucky enough to be chosen for this focal treatment under the NHS trial, I would have gone private had not my private medical insurance rejected my claim (that is another story) I am however indebted to Mr Doherty’s help and service which he provided So far the day operation held in Oxford on the 10th Nov 2025 has had very few downsides although I am still awaiting the final result on Jan 13th 2026 and hoping for a positive result from my consultant on this day The treatment was far less intrusive that the other options offered to me for which I count myself very lucky. Under the trial I will be monitored so that the NHS can find out how the longer term prognosis is for focal treatments so they are able to offer this more widely in the NHS. For my selfish sake I hope that it is good news for me and will enable others to benefit from my experience now and in the future. I am aged 74 and look forward to good health for the foreseeable future.🤞

Mr Christopher Theokli

ENT Surgeon

Mr Theokli and the nurse who accompanied me were very welcoming and friendly. Mr Theokli patiently listened to my problem with my ear infection. I had previously been prescribed drops by an HCA but as the problem deteriorated I then saw a nurse who prescribed antibiotics tablets. When the infection & pain continued my GP advised me to go to A&E. Recently a neighbour was there for 15 hours with serious & painful stomach problems. I have spent 13 hours with my elderly disabled mother when she couldn't keep water down and hadn't drunk anything for 24 hours. Luckily I have health insurance & was very pleased to see Mr Theokli as he suggested microsuction to which I agreed. His nurse advised me of the cost. Mr Theokli was thorough & gentle whilst performing the procedure and continually informed me of what he could see & checked that I was ok. He also prescribed different antibiotic drops as having cleared the debris in my ear, left from the infection, he could now see the infection was still present. His manner was excellent and I would recommend him to anyone. I felt I was treated as a person not just another patient. Hopefully I will not need to be seen again but if in the future I do, I will definitely contact his secretary, Alison, who was also very friendly and helpful. Many thanks.

Cleveland Clinic London

Anaesthetics, Cardiology, + 10 more

Excellent care - Cannot fault how Ms Adams and Mr Parker and their teams looked after my mother before, during and after her operation. We paid personally for the operation (~£40k) but our experience with the billing and payments and the wider admin team is in a complete mess. We had to pay up front for everything prior to admission, which was ok, but unexpected (could have been better communicated to us, rather than a sentence lost in some paperwork), and fairly sure the insurance companies which they usually deal with wouldn't do this. One of the payments/billing team then visited my mother in her hospital bed, 4 days after a major abdominal surgery and started demanding more money verbally (to be paid that evening/the next day) with no paperwork/invoice/backup). Some things weren't done as part of the operation and the Consultant messaged us to say that it should be discounted, but no adjustment has been made. I have requested detailed backup on numerous occasions, and nothing has come through. A real shame that the medical and care team have been let down by the Cleveland back office on this occasion.

Cleveland Clinic Portland Place Outpatient Centre

Anaesthetics, Cardiology, + 10 more

Every time I come for an outpatient appt, the specialist is an hour behind time.. the secretary/receptionist should have called ahead of time to expect delays but they don’t!! They leave it till the time of the appt to mention the hefty delay!! Last time I had to leave as I could not wait out an hr delay! So complete waste of my time & money grrr! Something that could easily be rectified with better communication from the clinic!! Including the fact when I had an outpatient procedure, I had a 2.45hrs delay as there was a delay due to an emergency in the morning.. again no contact from the clinic informing me of this delay.. had I been informed earlier before arriving at my appt which was scheduled at 1pm, I didn’t not have the procedure till 3.45!! Had there been communication from your clinic informing me of the delay I would have left home later and not have left the dogs alone for 8hrs due to the clinics inability to keep patients informed of delays!! Grrr! Every single time due to lack of communication I’m left frustrated and angry!

Mr Joseph Manjaly

ENT Surgeon

I have been seeing Dr Manjaly for bone anchored hearing aid help as I was born with Microtia and Atresia. I am still on my journey and can say that he has been patient and kind throughout, always making sure that I am able to make the best decision and he does so without any pressure. I cannot stress how important that is to me as I have a history of choices taken for me as a child due to my birth defect, so his approach has given me back that agency. Most recently I had the abutment and Cochlear BAHA after a long time considering that and the magnetic option. I opted for the abutment and can definitely say the BAHA has made a huge difference to my life. After two years of having it, for me there is discomfort and some pain so I returned to Dr Manjaly and we are going to go in a direction to first remove the abutment, let it heal to check that it isn't something else causing the pain/discomfort, and depending on the outcome try the magnetic option. While to me this irrationally feels like I've failed, he was kind and supportive.

Dr. Reena Kotecha

Obstetrician & Gynaecologist

I had an excellent experience with Dr. Koteacha. Throughout my pregnancy, she was attentive, supportive, and consistently took the time to answer all my questions. She performed thorough examinations at every visit, including growth scans each time, and carefully went through all the details so I always felt well informed and reassured. During the delivery, Dr. Koteacha was calm, professional, and fully present. She made all the right decisions at the right moments and ensured that my son arrived safely into the world. Her compassion, expertise, and dedication made me feel completely safe throughout the entire process. She overall made me feel very safe throughout my pregnancy and delivery with my first baby. I highly recommend Dr. Koteacha to anyone looking for exceptional, skilled, and truly caring maternity care.

Dr Steven Hurel

Diabetes & Endocrinology Specialist

Dr Hurel has taken the time to not only go through my current case with him, which has been ongoing for a few years, but he has helped and offered to refer to specialist with regard to another (related) issue. While it is not his specialty, he has gone above and beyond to try and help me with a personal medical matter. In addition he has worked with me virtually as I have moved to another city, unable to get into London, and allowed me to use a different provider for bloodwork. It's bedside manner like this which keeps me going back to him as a private medical provider. He's clearly at the top of his field in knowledge and experience, but his personal touch to how he treats is patients is what makes him a fabulous doctor.

Deia Health

General Practice (GP)

I have been receiving help from Dr Lafina Diamandis for my ongoing medical issues for some time now. Honestly, Dr Diamandis has been very caring and helpful. She's relentless in trying to find the solution and the right help for me, going over and beyond just to help me. Even if all other ideas fail, she always tries to find another way, not giving up on me. I travel miles to London to see Dr Lafina Diamandis because she is a breath of fresh air, and very worth of my time to see someone like her who is passionate about their job and cares about her patience. I couldn't thank her enough for her help and support. Words can't fully capture it; I'm forever grateful for Dr Lafina's help.

Spencer Private Hospital Canterbury

Pain Management, Cardiology, + 6 more

The receptionist and the nurse were lovely. However, the consultant made me feel like I wasn’t heard at all, I didn’t really get to talk about anything I wanted to talk about because every time I tried to I was cut off and told I would have to speak to someone else about that but I was confused as I was speaking about the issue I was there for. I also felt like I was penalised for my gp making a mistake and did feel very uncomfortable by the end of the consultation. Which made me quite sad as this is an issue I’ve been dealing with for a couple of years and I feel like I’m still getting no where with it.

Dr. Mark Jarvis

Gastroenterologist

Mr Jarvis was extremely professional and dedicated. He wasted no time in arranging tests and scans to determine the cause of my discomfort. He was very clear and transparent about the treatment I received. I immediately received reports outlining the procedures and their findings which was extremely comforting. His dedication knew no bounds, when he personally followed up reports needed from Radiology. This, combined with the constant follow ups from his secretary Victoria, resulted in a prompt diagnosis, enabling me to continue with a previously booked trip abroad. Absolutely brilliant personal care.

St Joseph’s Hospital

Physiotherapy, Audiology, + 22 more

I came for a complete tight hip replacement. Staff were all friendly and answered all my questions. Was taken t my room, unpacked got dressed as required. Put on my dressing gown and then read my book. Was taken into pre prep surgery, chatted to the anesthetist and other nurses. Was then moved into the surgery. Operation went well, I was kept up to date during the procedure. I was listening to music throughout. No pain at all, at the end met the surgeons and chatted with them. Went to the recoveryward for about and hour, chatted with the nurses and relaxed. Then taken back to my room and relaxed.

Cathedral Eye Clinic

Ophthalmology, Optometry

As per usual every part of my visit is very professional and all the communication is prompt and informative, it is good to receive a copy of the progress. My last visit was on Saturday 6th December and it was a review of the laser treatment on my left eye - I was delighted when the review confirmed that the pressure on my eye had fallen to normal - this was a 50% reduction. I only had to put one eye drop at night. This was very professional and I have a six monthly review in my diary for 2026. I would have no problems at all in recommending Cathedral Eye Clinic.

Mr Hisham Abouzeid

Obstetrician & Gynaecologist

Mr Hisham Abouzeid was just incredible from initial consultation right through to all my tests, procedure and now on my follow up. He explains everything so clearly and really listened to me. He was easy to speak to and just very understanding. On the day of my surgery he came and saw me before the surgery and after to explain everything to me. The nurses working alongside him spoke so highly of him! I walked into his office with a list of issues and I’m leaving with my diagnosis and treatment. I am so happy he was my doctor!

Dr. Michaela Patel

Dentist

It's always a pleasure to go to the dentist. She sees my husband and daughter and we never have any "dentist dread". She's patient, thoughtful, courteous and always professional. She helps me a lot with joint dysfunction in my ear and has provided me with various mouthguards over the years to help alleviate the pain. She was also excellent when whitening my teeth last year taking the time to guide me through the whole thing. Can not recommend her highly enough and we hope she's our dentist for many years to come.

Dr Tamer Mikhail

General (Internal) Medicine

Dr Mikhail prescribed a dose of levothyroxine for my subclinical hypothyroidism which resulted in my subsequent repeated blood tests demonstrating hyperthirodism. I have also developed severe muscle pain. When I contacted Dr.Mikhail he told me to continue with the higher dose of levothyroxine in spite of the blood tests results saying that my muscle pain had nothing to do with the levothyroxine overdose.