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Moorfields Private Eye Hospital

Ophthalmology

would like to make a complaint following an IPL treatment I had on 21/01/26. I had a consultation with Dr Branka and a subsequent telephone conversation with Krupa. I repeatedly asked this whether was risk of my symptoms being exacerbated by the treatment. I was repeatedly reassured that this would not happen. I had email exchanges with Krupa where she assured me repeatedly that the greatest reaction that I would get would be mild reddening around the eye lid for 30 mins. I had explained that I had a job interview the following day and was advised that would not be any reaction or issue. I was reassured both by email and in person on the day. My skin had a significant reaction to the procedure. The possibility of such a reaction to such a procedure had never been explained or even suggested. On meeting Dr Branka post procedure, she told me that my eyes weren’t dry, and in fact were significantly better. She said the tear break up was 7 seconds and that there had been an improvement, however I would like a second opinion on this, as they feel dryer and are visibly red, whereas they were not immediately beforehand. The visibly look and feel much worse than prior to the procedure. I completely feel like I’m being fobbed off. When I said to Dr Branka that I was not made aware of the risks she cheerfully old me that I signed the consent form and that of course there is the possibility of this reaction particularly with my very think skin. I was completely unaware that I had thin skin or that there could have been such a complication which would exacerbate my skin and eye problems. I explained that had a risk of this IPL been ‘worsening of dry eye symptoms, worsening of ocular rosacea/ rosacea’ I would have NEVER had the procedure. Dr Branka just said of course there was a risk and told me it happens in those people with rosacea. This had NEVER been mentioned in the consultation prior to the procedure. My eyes were not significantly bothersome prior to the treatment, I did it as a preventative to improve the gland and to avoid the dry eye disease progressing. When I asked Dr Branka what next in terms of how I manage this now worse situation she said that I can only use cotton flannels and saline as I am reactive to most things. She has told me I need to pay privately for a dermatologist for advice. This is not only causing me health problems but costing me money to resolve this. I have already spent over £700 for the consultation with dr Branka and the procedure! I am left anxious, distressed and upset by this experience and the ongoing problems. It has caused further issues with my skin. The rosacea was not posing a problem prior to the IPL and while I had been prescribed Soolantra and Azealic acid I had not needed to take them as I was not experiencing a flare up. I do not know where to go now for help, advice or to resolve this issue. I am really upset as my eyes and skin have worsened as a result and I am left alone to deal with it or pay out for help to try to correct it. Again, to reiterate, I would never have had IPL if I had known there was any risk of worsening symptoms. This was never explained, even when I explicitly asked initially. Dr Branka from from the outset said I was a good candidate but I needed to check with a dermatologist due to family skin cancer. I had checked this and the dermatologist said it would not be a problem from the perspective of skin cancer. I would like another opinion. I would like advice treatment and next steps. Not from dr Branka as all faith has gone.

Mr Philippe de Rosnay

Obstetrician & Gynaecologist

I cannot recommend Dr de Rosnay highly enough. From the very first appointment, I was struck by his genuine kindness, calm demeanour, and the level of care and attention he gives to his patients. Dr de Rosnay takes the time to listen, explain things clearly, and ensure you feel truly looked after — not just as a patient, but as a person. What sets him apart is his exceptional professionalism combined with a warmth that immediately puts you at ease. What truly stood out was his dedication beyond the consulting room. Knowing I was anxious about test results, he personally arranged a call on a Saturday morning — entirely outside of any scheduled appointment — to talk me through the findings, put my mind at rest and reassure me. He also took the time to arrange prescriptions promptly and even replied to emails and answered questions on a Sunday. That level of availability and genuine concern for a patient's wellbeing is incredibly rare and deeply appreciated. Dr de Rosnay is the kind of doctor who restores your faith in healthcare — compassionate, thorough, and always willing to go the extra mile. I would wholeheartedly recommend him to anyone.

Mr Shahab Khan (Shad)

General Surgeon

My surgery at the New Foscote hospital with Mr Khan seemed simple and straightforward other than the IoPTH machine failed a couple of surgeries before mine. This meant not knowing that my levels had normalised immediately and having to wait for post op blood test results. Sadly it turned out that my levels didn't normalise and a further scan showed a fifth unexpected gland with a small adenoma. This resulted in needing a second surgery. I opted to have this at the Manor Hospital Oxford purely because of the dates available. I received the same level of care and attention at both facilities and each time suffered no after effects due to surgery. Minor discomfort each time. The second op could have been avoided if a 4DCT scan had been carried out prior to my first surgery (it would have been available on insurance) but there was nothing to suggest that this would be necessary.

Norfolk Menopause

General Practice (GP), Obstetrics & Gynaecology

I can’t recommend Dr Emily Cary highly enough. She has been absolutely amazing in supporting me through the early stages of perimenopause. From our very first appointment, she made me feel listened to, understood, and reassured during what can be a confusing and overwhelming time. Her knowledge, calm approach, and clear explanations helped me make sense of my symptoms and feel confident about the next steps. She took the time to tailor my care to me as an individual, rather than taking a one-size-fits-all approach. Thanks to her support and guidance, I feel far more informed, supported, and positive about managing this transition. I’m incredibly grateful for her care and would wholeheartedly recommend her to any woman at the start of their menopause journey.

Dr Vishal Mehta

Paediatrician

We received an excellent level of care and support. The doctor was able to assess my daughter and provide a diagnosis on the same day, which brought us much-needed clarity and reassurance after a very difficult few weeks. They were incredibly supportive, gentle and sensitive with my daughter, taking the time to explain clearly what was happening in a way that she could understand without feeling frightened or overwhelmed. We felt listened to throughout. The offer to support us further, including attending a video call with her school to help plan her return, was above and beyond what we expected and made us feel we were not navigating this alone.

Mr Sunil Auplish

Orthopaedic Surgeon

Dr Auplish instantly made me feel at ease during the consultation and gave clear informed information. During the surgery, again, Dr Auplish and his team made me feel at ease. Myself being an inquisitive person had a look during the operation and questioned Dr Auplish who was willing to show and speak of the procedure. Since the operation, my scar is minimal hardly recognisable 8 weeks on. I no longer have pins and needles in my hand and arm and can enjoy a better nights sleep. (Carpal tunnel). I would not hesitate to return to Dr Auplish for further treatments if needed in the future.

The Princess Grace Hospital Outpatients

Diagnostics & Testing, Ear Nose & Throat Surgery (ENT/Otolaryngology), + 7 more

Pretty straightforward experience overall. The receptionist on the first floor (the Somali lady wearing a hijab) was extremely kind and helpful. My phone was about to die and I asked if there was any chance of a charger- she went out of her way to help me, which I really appreciated. It’s the small things like that which leave a lasting impression, and that’s exactly why I wanted to leave this review. The only small suggestion I’d make is having oat milk available at the coffee machine for those who don’t have dairy, it would be a thoughtful and considerate touch.

Transform Health

Physiotherapy

I had a really positive experience with this pain management therapy service. From the first appointment, I felt listened to and taken seriously. The practitioner took the time to understand my symptoms, lifestyle, and history. Every session felt tailored to how I was describing the issues were. I’ve noticed a real improvement, not only in my pain levels but also in my mobility and overall day-to-day comfort. I also came away with practical advice and exercises to help manage things between sessions, which has made a big difference.

Mr David Griffiths

Obstetrician & Gynaecologist

I am really happy to have made the decision to visit Mr. David Griffiths. He listened to me without interruptions, asked me all the questions necessary to complete a full clinical history, examined me and provided solutions - exactly what should happen in every gynaecologist consultation, but unfortunately something I had not experienced before. Given my several previous bad experiences with gynaecologists, I was a little bit nervous during the visit, but Mr. Griffiths and his chaperon made me feel really comfortable.

Mr Alex Baneke

Ophthalmologist

From the moment of booking in at the desk .everyone was very helpful and polite. The nursing staff were very attentive explained all aspects of the procedure and ensured that I understood all things. In the operation room Mr Baneke and his team were friendly and reassuring. I was told that the operation went according to plan. I am due for the other cateract to be removed. Whilst I will not be looking forward to the op. I have no hesitation to return. Mavis W.

Spencer Private Hospital Canterbury

Pain Management, Cardiology, + 6 more

Everything was first class from reception to the nurse checks to the kind person who took me to surgery, the surgeon was nice to talk to, the team in the surgery room were efficient and kind. Back on ward the nurses were so lovely. I had a wobble (previous trauma) which unexpectedly made me emotional. They were so kind, non judgmental and all in particular Anna took time to be human - show human support from one female to another. It was appreciated.

Dr Panagiotis Koliou

Oncologist

Dr Koliou is my oncologist, I have being his patient for more than a year . I am very greatful and happy with his care , he always goes above and beyond . I trust him completely and he always make me feel reassured and happy and safe in his hands with the treatments. His professionalism is superb and he also sees the human side of the patient and treats me with kindness , respect and empathy. I feel very lucky and greatful to be my oncologist.

Mr John Terrace

General Surgeon

We decided to book an appointment with Mr Terrace based on his reputation and experience. From our first meeting, he was extremely kind and took the time to listen properly, showing a genuine understanding of the symptoms. He explained the options clearly and talked us through the pros and cons of treatment in a way that was easy to follow. We left feeling reassured, well supported, and confident that we were in very capable hands.

Real You Medical Aesthetics Clinic

Cosmetic (Aesthetic) Medicine

I always feel relaxed when visiting this clinic, knowing I’m in expert hands. Dr Taylor-Barnes is attentive, professional, and highly knowledgeable across products, procedures, and treatment options. Her expertise inspires confidence, and I’m consistently delighted with the results. I highly recommend her for injectables, laser, or any aesthetic treatment. Outstanding care and results every time.

Southside Medical Private Clinic

Child & Adolescent Psychiatry, Audiovestibular Medicine, + 7 more

From the minute I entered the practice Dr Oates was very welcoming and made me feel at ease. Having had a bad experience with my current NHS GP, Dr Oates couldn't be further from that! He genuinely took an interest in why I was there to see him and ran through all my options with me. I couldn't be happier with the service provided and will recommend him to friends and family.

VIP Hearing Solutions London

Audiology

A very professional experience over several weeks. My problems were treated in a respectful and positive manner. Excellent advice was given, and I am very happy with the subsequent prescription and fitting of hearing aids. I have already recommended this company to several other people, and have no hesitation to praise the service that I have received from Nick.