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Sainsbury Wing or Wolfson Fertility Centre at Hammersmith Hospital

Haematology, Cardiology, + 9 more

I had a mixed experience at my recent procedure. Staff were very friendly in general. However, I was shocked how inconsistent the experience was from one nurse to another. My scheduled procedure did not proceed as planned and as I came to around 6 pm on the evening of Monday First of December, I realised I was still attached to a cannula and I’m supposed to stay the night, which was not planned initially. I was told I should contact someone for my first visit to the toilet. As I did, a very irritable nurse came in and questioned me calling for I needing to use the bathroom. I had to explain to her the reason for calling is that it is my first visit to the bathroom. I then had a very painful antibiotic infusion via the cannula on my hand later that evening. The cannula was not stable. It was moving which was very painful and the nurse kept pushing it and kept asking me why I’m anxious. The same nurse came the following morning at 6 am, after I had not slept the whole night, to complete another equally painful infusion, and then proceeded to collapse a vein on my left hand When she attempted to take blood. I asked her to stop. She was not happy. I’m surprised that this is the quality of service received at a private care ward. I had both my hands with limited ability to move by the time I was to have breakfast. I was unable to use a fork and knife and was really getting upset at that stage as I was given jam containers which I was unable to open due to my hands being pin cushions . I felt helpless and burst our crying at that point: your caterer should really consider their clientele, as when a person does not have hands to use a fork and knife and is very weak then struggling to open a container is the last thing they are going to want to do. I had to call someone to open the jam for me when I eventually picked myself together. My main frustration at that point was not knowing why I am there and how long I was going to be kept for. A different nurse came in later that morning, she removed the cannula from my right hand which then enabled her to take blood from my right hand which as I explained to the other nurse as well is the only hand capable of giving blood. Simple as that, however communicating goals along way when also joined with common sense which I’m afraid to say the evening nurse did not display in spades. There was no need for all of the pain and uncertainty that I had to endure. I’m not usually a sensitive soul, I have had my fair share of hardship and I do not complain for no reason, however I feel this needs calling out, because it was completely unacceptable and could have easily been avoided.

St John & St Elizabeth Hospital

Paediatric Cardiology, Cardiology, + 33 more

I can’t recommend Mr. Richard Scawn highly enough. Before meeting him, I had seen three other surgeons and even booked the operation twice but ended up cancelling because I didn’t feel fully confident. From my very first appointment with Richard, everything felt different. He was calm, kind, and incredibly reassuring — never pushy, never rushed — and both my husband and I instantly felt we were in safe hands. I trusted him completely, and I’m so glad I did. I’m now three weeks post–lower lid blepharoplasty and absolutely over the moon with the results. My bruising was minimal and disappeared quickly, and the scar line is genuinely impeccable. I’m 39, so my skin is still fairly young, but even with a magnifying mirror I cannot see the incision. The work Richard has done is truly amazing. If you’re considering this surgery, I would wholeheartedly recommend Mr. Richard Scawn. I couldn’t be happier with my experience or the outcome.

Dr Finbar's Skin Clinic

Dermatology

I thoroughly recommend. I attended Dr McGrady's clinic to obtain a diagnosis and removal of a small bump on my nose which I thought might be a basal cell carcinoma.. Dr McGrady put me at ease by explaining that it wasn't a form of skin cancer but a sebaceous hyperplasia. He explained how he would remove it. He then thoroughly examined the rest of my face for any other skin issues He found 2 more sebaceous hyperplasia and removed all 3 by using cryotherapy. The procedure was quick,and I am very pleased with the outcome. I highly recommend Dr McGrady and his team. I have attended his clinic before for a similar diagnosis and removal. He has so much knowledge and expertise, is a good communicator and made me feel at ease..

St Joseph’s Hospital

Physiotherapy, Audiology, + 22 more

I came for a complete tight hip replacement. Staff were all friendly and answered all my questions. Was taken t my room, unpacked got dressed as required. Put on my dressing gown and then read my book. Was taken into pre prep surgery, chatted to the anesthetist and other nurses. Was then moved into the surgery. Operation went well, I was kept up to date during the procedure. I was listening to music throughout. No pain at all, at the end met the surgeons and chatted with them. Went to the recoveryward for about and hour, chatted with the nurses and relaxed. Then taken back to my room and relaxed.

Dr. Saurabh Chaudhri

General (Internal) Medicine

Dr Chaudhri was very welcoming and has an easy manner. He is very easy to talk to. He was attentive to explore all details of my kidney related issue, and came to the conclusion that one or two further tests were needed, which he put in hand straight away. He was clear in the instructions to me. His medical admin is also very helpful fielding my requests promptly. I am at present part way through the treatment and Dr Chaudhri inspires great confidence that matters are being dealt with appropriately. Thank you!

The Male Fertility Clinic

Fertility Medicine

I can not recommend this clinic enough. My partner SA was one of the last steps of our fertility. When the results came in at first we were confused and full of anxiety (and went into a deep Google black pit) - the consultation with Suzanne gave us the biggest sigh of relief and reassurance we needed with a plan of action to help boost our chances. Don’t rely on the internet to amp your anxiety, book that consultation after your SA to speak to someone who is an expert and can give you the “medical hug” you need.

Dr Jeremy Bliss

Dentist

This visit was to the hygienist only. She was friendly and helpful. However I found the cleaning machine very uncomforrable, although I am usually enthusiastic about new equipment. Your head is lowered very far backwards and then your mouth filled with water, I had a surprise when I went to pay. I had expected a treatment session of 30 mins but it went on for 45mins. Quite a bit of time was taken up by the hygienist recommending a particular brand of interdental brushes. I shall not br buying them.

Spencer Private Hospital Ashford

Pain Management, Audiology, + 11 more

I have been coming for a few years now and have always been happy. However yesterday you had a receptionist that I have not met before who I found to be very abrupt, rude and unhelpful. She told me that I could not book a 4pm appointment as you don't do this. However I have always had a 4pm appointment. She said that she would book me for 4pm, but said that the clinic may be closed and I may not be seen. I usually deal with a very lovely lady called Michaela and this has never been an issue.

OneWelbeck

Cardiology, Gastroenterology, + 20 more

Despite paying through the nose for a blood test, I'm still waiting weeks later for results (est. results timeline 3-5 days). Also received additional bills for tests that weren't pre-defined as separate costs - some costs are clearly noted upfront, some others arent and this is deceptive and unprofessional. Whilst staff are friendly, waiting times are awful (40mins for a private blood test? Will be recommending all people to avoid until these issues are addressed

Dr. Ksenia Alex

Obstetrician & Gynaecologist

Dr. Alex is a truly outstanding doctor, She's very attentive, a great listener, and extremely detail-oriented. She takes the time to understand the patient’s concerns and genuinely shows interest in finding the best treatment for the problem. I felt heard, respected, and well cared for throughout the entire process. I highly recommend her to anyone looking for a compassionate and trustworthy specialist.

Professor David Warwick

Orthopaedic Surgeon

Professor Warwick is a lovely man. When I first met him I was in absolute agony with terrible arthritis in my right wrist. He treated me at first with injections & once those were discounted as they only worked for a short period, Professor Warwick offered me a small operation that has markedly improved my pain. I whole heartedly recommend this lovely man if you have hand/wrist problems.

Dr. Lebur Rohman

Orthopaedic Surgeon

Had a hip replacement. MR Rohman was friendly, informative, and professional. Operation has been a success. He put me at ease and gave me confidence to go ahead with surgery. Also pre op clinic and post ok care very good. Woodlands hospital staff were very friendly and patient with me particularly post op, managing my pain. Excellent all round, fabulous facilities. Thank you,

Marris Medical

Pain Management, Breast Surgery, + 5 more

I would like to thank Dr Manojit Sinha for his wonderful care in the procedure I had and a massive thank you to the two ladies and gentleman who helped they were outstanding. From the moment arrived until I left after my procedure I felt totally looked after everything was explained and everyone went above and beyond to provide excellent professional care and support.

Mr Oliver Harley

Plastic Surgeon

I had surgery for Dupuytren’s contracture on my left hand with Mr. Harley and am very pleased with the result, giving me significantly more movement and reach which as a musician is invaluable to me. My experience at the hospital was excellent and I really couldn’t have been looked after better by Mr. Harley and his wonderful team. Many thanks.

Miss Deepti Sinha

Oral & Maxillofacial Surgeon

Dr. Deepti Sinha is a truly remarkable doctor, the kind you rarely encounter. Her care and support extend far beyond her professional obligations, including crucial reassurance before surgery and meticulous post-operative attention. This comprehensive dedication establishes her as, in my view, the foremost specialist in her field.

Mr David Rose

Cardiothoracic Surgeon

Came through open heart surgery under the care of Mr Rose without any complications. He showed both experience and confidence at the first meeting which is really what you are looking for in trusting your life to a heart surgeon.