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Nuffield Health Brentwood Hospital

Anaesthetics, Audiology, + 35 more

After I had my procedure and was in the room, I needed to use the toilet, but I was hooked up to a catheter. Therefore, I could not go unaided. I needed to use the toilet for a poo and was desperate to go. I used the call button and told the nurse, who said they would come back. I was left for 4 hours in agony. I was really anxious as I had been told I was not to strain, and I was doing all I could to not mess myself. This left me really upset and agitated. I did not feel cared for at that time. The breakfast was very poor and not at all palatable. The fact that you could not get in the lift without someone tapping you in is ridiculous, as you then have to search for someone to assist. Also, when I subsequently came back for my catheter removal. There were no disabled parking spaces at the front, so I had to come in the back. I was told I needed to go to the ward. So I made my way to the lift and was very dizzy and weak. My wife left me at the lift to go to the front to sign me in, and the receptionist could not have been more unhelpful and stroppy. My wife then took me up in the lift, only to be told that they would not see me until she had gone back down to the reception. The other receptionist then signed me in and was pleasant, unlike the other receptionist. Sadly, small things let you down. But when you are a patient, you feel very vulnerable, and the lack of professionalism from a member of the team makes a big impact.

Diverse Minds Clinic

Psychiatry

I had a great experience with Dr Cappai at Diverse Minds Clinic. She listened to all my concerns and gave me good advice on therapy and pharmacological treatment. I conducted some research before booking with Diverse Minds Clinic, and I was reassured because the clinic is registered with the CQC (unlike some other popular services in London), and Dr Cappai also works in the NHS as an ADHD specialist. The building in central London, Harley Street, is very elegant, and I felt comfortable during the long assessment (I had a 3-hour ADHD and ASD assessment), and Dr Cappai allowed some breaks and ensured I was at ease. The appointment started on time, and the report was very thorough. I am happy with the service. I cannot recommend it highly enough.

St Joseph’s Hospital

Audiology, Cardiology, + 22 more

I recently had surgery at St. Joseph’s Hospital in Newport and I honestly couldn’t fault the care I received. From start to finish, the staff were outstanding and made what could have been a stressful experience feel calm, reassuring, and well looked after. A special mention has to go to Esther and Megan R — they were absolutely fantastic during my stay. Both were incredibly kind, professional, and genuinely caring, and they really went above and beyond to make sure I was comfortable and supported. I can’t recommend the level of care highly enough. If anyone is considering having a procedure done privately, I would 100% recommend St. Joseph’s Hospital. The standard of care is excellent, and I felt in safe hands throughout.

Professor Paul Chatrath

ENT Surgeon

Professor Chatrath is a sensational consultant. His 'bedside' (office) manner was quaint, kind yet direct with information provision/ instruction. His ability to quickly identify the issues I've been experiencing for a while and offer sufficient paths to ease & eventual remediation were first class and I've made tremendous steps already towards fully recovering from my right-side eustachian tube dysfunction! I couldn't recommend Professor Chatrath enough to anyone with ENT-related health issues/ concerns/ worries etc... The staff as Spire Hartswood were, as ever, fabulous too! Thank you Professor Chatrath!

Mr Sam Norton

Plastic Surgeon

I felt so at ease with Mr Norton. He listened to the concerns I had around my problem. Mr Norton thoroughly examined the Cyst and explained the procedure he felt would benefit me most. Very professional. On the day of the surgery I was treated exceptionally well by Mr Norton and his team. During the surgery Mr Norton operated in such a way that the scarring was kept to a minimum. The surgery a complete success. I would not hesitate to recommend Mr Norton to my friend's and family. Thank you Mr Norton.

One Ashford Hospital

Dermatology, Pain Management, + 21 more

I was very early for the appointment so was encouraged to go to cafe and assured I would be called when they were ready. The receptionist answered our questions with a friendly manner. The nurse was very attentive and explained the procedure whilst preparing the cannular. She even brought blankets as it was chilly in the room. The cardiologist gave time to explain the findings afterwards and advised regarding medication. Excellent service!

Mr Ahmed Hamouda

General Surgeon

Good Benenden experience bar not getting hernia repaired. wonder if I’m just a nervous patient & wait plus patient in theatre emergency put me in fight or flight AR normal to 209. Ambulance to W Harvey, monitored and drugs corrected pulse , home 11.30pm. Been back to W Harvey for check up found me ok. Hospital asking my dr surgery to fit a 24 hr monitor. I now wear an Apple Watch and haven’t had an abnormal pulse since op day.

Skin Horizon

Cosmetic (Aesthetic) Medicine, Dermatology

I had an excellent experience at Skinhorizon Clinic for my acne treatment. The team was kind, professional, and really took the time to understand my skin concerns. The treatment plan was explained clearly, and I started noticing improvements sooner than I expected. The clinic has a calm, reassuring atmosphere, and I felt well cared for throughout. I highly recommend Skinhorizon Clinic to anyone struggling with acne.

Mr Philip M Stott

Orthopaedic Surgeon

Mr Stott is extremely empathetic, easy to talk to and clearly expert in his field. He explained options very clearly and suggested conservative treatment initially to see if I could avoid a hip replacement which I liked as in my experience, surgeons can be all too keen to jump straight to surgery. I didn't feel rushed or pressurised to make a quick decision and feel I couldn't be in better hands when my is replaced.

Pulse Private GP Care

General Practice (GP)

A great experience for my ear wax removal, Dr Allamsetty & team explained throughout so I knew what was happening and what to expect. It can be strange when someone is rummaging about in your ears but when they are blocked getting them microsuctioned is one of the best things you can do, Professional throughout - would highly recommend.

Dr Shanthi Paramothayan

Respiratory Doctor

Dr Paramothayan was very detailed and diligent in her explanation of the causes of my condition and the path she put me on ended nearly two years of very unpleasant lung difficulties. She was particularly good at following up on interventions and maintaining contact with me to ensure my return to health had been sustained.

Mrs Katarzyna (Kasia) Studnicka-Perkin

Orthopaedic Surgeon

Really personable consultant that explained to me clearly what the options short term were going forward. Managed to give me some pain relief on the day so that was a big positive from not expecting anything from the appointment. Looking forward to the next consultation and considering my options going forward long term.

Darcy Healthcare

Diagnostic Pathway – Cardiac, Diagnostics & Testing, + 4 more

I needed an MRI scan and called Darcy Healthcare on Saturday, 27th December. They promptly scheduled my scan for the 30th. On the day of the scan, the staff were professional and friendly. The scan took about 30 minutes, and I received the results the next day, on New Year's Eve. I highly recommend Darcy Healthcare.

Mr Damien Yeo

Ophthalmologist

All the staff were friendly and helpful, putting us as parents and my child at ease. They were thorough in all their checks and made sure to keep us updated every step of the way. They included my child instead of talking about him, they asked him to answer appropriate questions and gave him choices to make.

Spire Wellesley Hospital

Cosmetic (Aesthetic) Medicine, Dentistry, + 17 more

Prompt, on time. Comfortable waiting area, convenient parking. Filling out the details on paper seemed a bit inefficient, couldn’t this be done online before the appointment and have paper as a back up? The on site pharmacy did not stock the prescribed medication, which was a little disappointing.

Mr Parijat Bhattacharjee

Obstetrician & Gynaecologist

I was a little apprehensive about having a hysteroscopy without a general anaesthetic,but Mr Bhattacharjee and his wonderful team helped me feel so relaxed and comfortable and I hardly felt a thing. The whole thing was quick, easy, very organised and professional. Would highly recommend