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Spire Elland Hospital

Orthopaedic Surgery, Ear Nose & Throat Surgery (ENT/Otolaryngology), + 2 more

Overall, Spire Elland was great and I would happily return should I require any further procedures in the future. The rooms are spacious and comfortable, and everything is very clean. I think the main thing letting the hospital down is patient communication. All appointments and comms are recorded and delivered via an app. If you don't want to or aren't able to download the app (like me), you do end up being left a little in the dark about things. For example, I had been given a surgery date fairly soon after my initial consultation, which was great, however I hadn't been informed that there would be multiple pre-operative assessment appointments to attend - all of which were on-site at Spire Elland, which is around an hour's drive for us. On one occasion, I had to make last-minute arrangements to move clients around as I'd been unaware of an upcoming appointment - I'd received no email, no text, no phone call, no letter. I just so happened to log in to my online portal and find the appointment date there. I moved clients around so I could attend, and just a couple of days before my appointment received a text message to say the date had changed, with no explanation provided. I called to try and find out why this might be, but was met with a dismissive reply of, "We just had to move it". All of the documents outlining the process for my surgery and the prep I should do beforehand were provided online, and the online portal isn't the simplest to navigate, so accessing them wasn't as easy as it could have been. When I was admitted for my day surgery, the staff were very welcoming and friendly, although I did find that I received a blunt reply whenever I asked a question about anything. This was my first ever surgery and my first time being put under general anaesthetic, so naturally I was quite nervous. Some of the members of staff were very helpful and supportive, but others seemed to have little patience, which wasn't ideal and only served to make me more anxious. When I came to after the surgery, I had been expecting to have a bit of a handover with someone so I could at least find out how it had gone and what they had/hadn't found. Unfortunately, Mr Gan was occupied in another surgery, and so I was discharged before having the chance to speak to him. I asked the nurses for some clarification - any brief notes or insights they might be able to give to put my mind at ease a bit until I could speak with Mr Gan - but this was met with quite curt replies. I was told no one could read Mr Gan's handwriting so no one could tell me any information, which at the time was quite frustrating as I'd been dealing with the pain for so long and had viewed the laparoscopy as the light at the end of the tunnel. It was disheartening to leave the hospital without any real clarification of the issue. Now having had my final follow-up with Mr Gan, I can say with confidence that all of my questions have been answered, and I feel validated and supported as a patient. However, I can't help but feel that had the communication from the hospital team been a little better throughout the process, it wouldn't have been so frustrating to wake up after the surgery and find that no one could tell me how it had gone.

Mr Simon Newman

Orthopaedic Surgeon

I had surgery on my hip as a small child due to severe dysplasia and have lived with restricted movement my whole life. The fantastic surgeon at RNOH at the time created a hip that functioned very well for me for many years but pain and limitations were the normal day to day. I had delayed getting my hip replaced for decades, wanting to wait as long as possible as I was young but after seeing Mr Newman and discussing a Mako hip replacement I felt confident that he would be able to improve what I had. At the consultation he was clear, honest and made me feel more relaxed about the procedure. On surgery day he was reassuring and I was very happy for him to carry out the surgery. He followed up with visits every day I that was in hospital. The results have been better than I had imagined. He has been able to give me, not only a functioning hip but has even improved the external appearance of it. I’m very grateful for his expertise and couldn’t be happier with the results. At my follow up appointments Mr Newman patiently answered all my questions with honesty and knowledge and made me feel very welcome to contact him in the future with any concerns. I would be hesitate to recommend him as an excellent hip surgeon.

HMT Sancta Maria Hospital

General Surgery, Vascular Surgery, + 19 more

I have recently had cosmetic surgery at Sancta Maria and i genuinely would not want to go anywhere else…. I may be biased as I work at the hospital but for me regardless of who I was the staff were very professional and gave outstanding care. I always watch how every staff members provide this incredible service to other members of the public but honestly they showed me so much care and compassion throughout my surgery. The staff in all departments - especially recovery and ward as that’s where I spent my time mostly. Also Ashley in outpatients for providing me with an appointment for dressing clinic to put my mind at ease when I accidentally got my dressings wet. Honestly I would not want to have had my surgery anywhere else. Thank you all so much. I am very proud to work within such an incredible team.

Mr James Smith

Orthopaedic Surgeon

I cannot praise the team at Chaucer Hospital highly enough following my recent right knee surgery. From the very start, the administrative staff made the admission process seamless and stress-free. My surgeon and anaesthetist were world-class, providing not only technical excellence but also the reassurance I needed heading into the procedure. Once on the ward, the care was exemplary; the ward doctors and nurses were attentive, professional, and genuinely kind. I must also give a special mention to the kitchen staff, as the foods were excellent—the quality and variety of the meals far exceeded my expectations for hospital dining. It was a truly holistic care experience where every department worked in perfect harmony, and I felt valued and well-cared for every step of the way.

Newmedica Leicester

Ophthalmology

From the moment I arrived at reception until I left at the end of my assessment I was treated really well. Reception staff were really friendly and respectful and explained the paperwork to be completed and assured me that the wait would not be too long. I was called within 5 minutes by the first nurse who carried out all the necessary basic checks explaining everything really clearly. She then sent me back to the waiting area until the doctors were ready to do the final assessment again I only waited about 5 minutes before I was called to the examination room. The doctor explained really clearly what all the tests were for and what would happen when the procedure was to be done. A very pleasant experience from start to finish

Vision Scotland Edinburgh

Ophthalmology, Optometry

From my initial enquiry about Refractive Lens Replacement surgery, through my surgery and aftercare I have had excellent care from Vision Scotland. Everything was clearly explained and the surgery has left me with the desired result, 20/20 vision with no glasses needed. The only (slight) negative difference here is a greater need for good light when reading at night or close work. The procedure was pain free and I have had no complications. I am looking forward to enjoying the results for (I hope) many years to come. Thank you to all staff involved with my care.

Mr Michael Crabtree

General Surgeon

For each of the initial consultation, surgery and post-op follow-up Mr Crabtree provided an excellent service, instilling confidence through friendly yet consise communication. My hernia repair operation was very much a success and my speedy recovery I believe was down to the surgical skills of Mr Crabtree. It would have been nice for me to have had a brief meeting with Mr Crabtree on the day (the post-operation) to discuss a concern. That said, the nurse looking after me was able to convey that all had gone well and that no complications were envisaged.

GenesisCare Nottingham

Oncology

I was anxious and didn't know what to expect during my SABR treatment for Prostate Cancer, but during the Planning Scans, it was explained to me what would happen and how to prepare for the treatments. Every stage was well organised, professional, and caring. A dedicated team looked after me very well. The car organised by Genesis picked me up for my appointments, with the same driver each time, making me feel at ease. The treatment sessions were comfortable throughout. I am very grateful to the team who looked after me so well.

Mr Daniel Dowen

Orthopaedic Surgeon

My visit to Mr Dowen this morning was very informative and comfortable. Mr Dowen explained everything about the knee surgery and even took time to talk me through the X Ray. Mr Dowen replaced my right knee and the recovery and aftercare were excellent ! I chose to return to Mr Dowen as I know that I’m in very safe and capable hands with him. My left knee is now due for replacement surgery and I would not want any other consultant, as I feel very safe and secure with Mr Dowens expertise.

Nuffield Health Brighton Hospital

Allergy Medicine, Anaesthetics, + 25 more

Always very friendly, attentive, a well-stocked childrens waiting room. On this latest visit we did have a slightly bizzare situation where we arrived, were checked in, weighed and measured, and put into the waiting room. We then received a phonecall - from the next room - explaining that we were late for our appointment. They were very embarrassed and there was no harm at all. Funny though!

HMT St Hugh's Hospital

Cosmetic (Aesthetic) Medicine, Ear Nose & Throat Surgery (ENT/Otolaryngology), + 8 more

Excellent service from my first appointment to my surgery date and aftercare. Wait times from my initial consultation to operation date was not too long at all. Mr Nikhil Nanavati remained professional and efficient at all times. Always happy to discuss any concerns. I would definitely recommend his expertise to anyone who made need foot surgery. Thank you so much once again.

Mr Noaman Sarfraz

General Surgeon

Mr Sarfraz is a lovely man and a superb surgeon! He is very friendly and easy to talk to and made my recent surgery as stress free as possible, given the circumstances. He is clearly an extremely skilled and experienced surgeon and takes real pride in his work. I honestly couldn't have wished for anything more from my treatment and cannot recommend him highly enough.

Gynae Expert

Obstetrics & Gynaecology

I would really recommend the Amara clinic. Miss Henderson was really understanding and very thorough as we discussed all the problems that I was experiencing. It was so refreshing to have the time to talk and not to feel rushed and feel that I was being listened to. Such a different experience from feeling like you’re being dismissed at the GP surgery.

Mr Naga Venkatesh Jayanthi

General Surgeon

Mr Jayanthi performed an iguinal hernia operation on me. He was very professional and had a pleasant personality. The operation went well without any problems whatsoever. He explained everything thoroughly before hand. My wounds healed quickly and I have had no problems since. I have no hesitation in recommending Mr Jayanthi and Springfield Hospital.

Mr Samrat Mukherjee

General Surgeon

Mr Mukherjee has been amazing! The whole process with him has been effortless. He gave me all the details I needed and answered any question I had no matter how silly. He has been so lovely and kind. He is the best doctor I have had the honour of meeting and dealing with. Appreciate all of his help. He has been the best!!

Mr Quen Tang

Orthopaedic Surgeon

This was my last appointment on my journey of a shoulder replacement. Throughout mr Tang has been an excellent and professional surgeon. Mr Tang talked me through the procedure explaining how everything would happen. Mr Tang and his team have excellent and I am delighted with the outcome.,