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London Heart Practice

Cardiology

I booked my appointment directly with Parkside Hospital, Wimbledon, so I didn't attend the London Heart Clinic nor any HCA premises, so my comments relate entirely to Parkside Hospital. 1 - Booking the appointment was a welcoming experience, Tanya was friendly, polite, courteous and easy to converse with. 2 - A follow up email was sent with the appointment details and patient information form which gave some scant details that would not in themselves form the basis of a contract imo. 3- On arrival for the appointment, I was asked to sign a form in 3 places. I was not given a copy of it nor given a chance to take it and read it in the waiting area, I was just asked to sign it, without it being read. 4 - on the basis that this document is in fact a contractual document setting out terms and conditions, which I didn't get to read, this is very poor practice, and could be challengeable. I also have no idea whether it made any reference to 'consent' within it. 5 - I was not handed a copy of the form before or after signing, and the form, with my signatures, has not been emailed to me subsequently, and it is now 2 days after the appointment. 6 - I arrived early for my appointment in the hope that I might be seen earlier than planned, but in the event, I was actually taken in for my appointment 25 minutes after my appointment time, but on the other hand, I had some 50 minutes, so I might have delayed someone else or made Dr Hinton late on leaving. Having said that, he didn't rush me at all, and I am very grateful for this. 7 - Dr Hinton himself was a pleasure to consult with. He made me feel at ease, and he enabled me to feel validated, and heard. He was kind and supportive and I felt I had found someone I could trust. Trust is a super important factor to me, as I've had so many bad experiences in the past. 8 - Dr Hinton grasped matters quickly and set out a case management plan, and dictated his letter to my GP in my presence, for which I am grateful. The only issue I have with that is, that I would rather the NHS GP is not involved, as I have no faith in NHS medical services right now, and I would wish to refer the letter to my health insurers, but am not sure how this will be done, and particularly so, if I am reluctant to speak with my NHS GP? I'm hoping that I will also be furnished with a letter that I can produce to my health insurers, so as to get authorisation for a scan plus it's super important that the letter has been sent to the right GP practice, and I hope it has. I did amend this quickly on the form. This has left a bit of a grey area for me, and I don't know if it was mentioned on the form that I was asked to sign without being able to read through it or be furnished with a copy so I could read it whilst waiting and ask for any amendments? 9 - Parkside is easy to access but it's looking a bit shabby in the outpatients area from my perspective, and the staff look a bit unkempt. My aunt was awarded an MBE for her services to nursing nearly 40 years ago, sadly, she is no longer with us, but she was a stickler for her staff having pristine uniforms, admittedly in the days when nurses wore hats and cuffs, proper uniforms, and butterfly belts, but she was always immaculately turned out and took a pride in her appearance, as well as her work. I often think that today, it begs a question about infection control, or moreover, the lack of it. 10 - it would have been nice to have someone volunteering to work the drinks machine. Older people are afraid to ask but are often dehydrated when waiting, and as we age, technology becomes quite challenging, even a drinks machine!

Dr. Adnan Darr

ENT Surgeon

We wanted to express our heartfelt gratitude for the exceptional care Dr Darr provided to our daughter during her treatment for orbital cellulitis. Dr Darr's decision to perform the complex sinus drainage surgery the way he did, despite it being more complicated, showed great skill and consideration for her long-term health. His ability to explain everything clearly, both before and after the surgery, put both our daughter and us at ease. Dr Darr's bedside manner was outstanding - he took the time to reassure us, answer all our questions, and explain the procedure in a way our teenager could understand. We particularly appreciated him coming out to update us after surgery and the thorough post-op appointment where he went through everything in detail. Dr Darr's professionalism, expertise, and kindness throughout have made a really tough time easier for us. Thank you for using your skills to make the best decision for our daughter's health.

Dr Riyaz Shah

Oncologist

It is always a pleasant experiance meeting Dr Shah for the consultation, despite the nature of the visit. The structure is generally clear and does well at providing patient confidence. To begin with, Dr Shah will listen to us and how we are feeling, how the treatment is developing, understanding and addressing any concerns we may have. All of this provides important patient validation which makes us feel included in the process. Dr Shah will therefore discuss the plan logically moving forward and why, and just clarifying we understand what everything entails. Discussions are open and are pivitol for my treatment, yet also for my wife Lisa, as we can feel confident in a realistic way what to expect and are to be addressing. As I say, all of our visits have been pleasat and comfortable.

Kidswell Health

Child & Adolescent Psychiatry, Endocrinology & Diabetes, + 3 more

I can’t recommend Debra highly enough as a physio. I had physio for my middle child 5 years ago with Debra and again with my now 10 month old baby. Debra is calm, patient, and so knowledgeable, which instantly put both me and my baby at ease. She has a wonderful way of engaging with babies, turning each session into something that feels more like play than therapy, while still being incredibly effective. She always takes the time to explain what she’s doing and how we can support our baby’s progress at home, which has been so reassuring as a parent. We’ve always seen such positive progress under her care, and I’m so grateful to have had her support. I wouldn’t hesitate to recommend Debra to any parent looking for a skilled, compassionate, and trustworthy paediatric physio.

25 Harley Street

Obstetrics & Gynaecology, Urology, + 27 more

My recent follow up visit for my eye tests and consultation with Professor Viswanathan was excellent . I am very grateful to him for his professionalism and advice. My eye condition has stabilised and improved greatly and I genuinely feel extremely lucky to have been under his care . Alastair and Greeshma made me feel at ease during the eye tests and are so kind friendly and helpful and helped to make my experience very comfortable and enjoyable whereas previously I had always been very anxious . I had a very positive experience and would highly recommend to family and friends.

Mr Cristian Nita

Orthopaedic Surgeon

Mr Nita explained everything and options I had. I had tests and trials with walking aids to determine best option for me explaining both pros and cons I opted for long leg osteotomy which gave me option to have knee replacement later in life. I am 12 weeks post operation and i’m walking unaided and I am using no pain killers. I do realise I do have lot of recovery to get 100%. I cannot thank Mr Nita enough, his professional and skills have changed my mobility, without the pain that I used to endure

Thyme

Dermatology, Ear Nose & Throat Surgery (ENT/Otolaryngology), + 1 more

I just wanted to take a moment to express my gratitude for the amazing care they provided. Your professionalism, empathy, and kindness made a significant difference in my experience. Thank you for taking the time to listen and address my concerns. Best regards, receptions that really kind and doctors Dr Riccardo Di Cuffa and Dr Priya Moorthy Riccardo Di Cuffa and Dr Priya Moorthy was fantastic! Very impressed with the care and attention I received. Thank you!"

Miss Chrissie Laban

Breast Surgeon

I felt the appointment answered all my questions, even though the result was still quite shocking and I'm trying to come to terms with it. I was, and still am, very anxious but felt that was dealt with well. I'm sorry if I asked silly questions a few times. I'm just scared of the effects on my family, especially my children - and also losing all the everyday things that I value - and that support my mental and physical health.

Woodthorpe Hospital

Dermatology, Ear Nose & Throat Surgery (ENT/Otolaryngology), + 12 more

I have just attended a follow up appointment with Mr Wijeratna after a shoulder replacement last year.I cannot thank him and his team enough for their wonderful treatment I received before during and after the surgery, I would not have any hesitation in recommending Woodthorpe hospital and Mr Wijeratna for any shoulder issues.Thank you one again to everyone involved in my treatment .

Miss Tilottama Nandy

Obstetrician & Gynaecologist

I found Ms Nandy to be extremely personable She took the time to understand my health issues, answered all of my questions in a clear and concise manner and went through the proposed treatment plan in detail to ensure I was comfortable with it. I can highly recommend Ms Nandy should you be suffering with gynae issues.

The Capsule Clinic

Gastroenterology

The whole process was incredibly easy. The appointment was quickly made and all the information I received was very clear. Dr Campbell was very nice and reassuring. The Endosign procedure that I had was very quick and completely painless. I suffered no after effects. I completely recommend this service

Spire Washington Hospital

Cosmetic (Aesthetic) Medicine, Obstetrics & Gynaecology, + 1 more

The procedure was a complete success and I was given a detailed rehabilitation programme to follow which resulted in a rapid increase in my mobility. Furthermore I was reassured that I could call Spire at anytime for advice. I would have no hesitation in recommending Mr Dowen as a consultant.

Newmedica Leicester

Ophthalmology

All went well , I was warmly received by the reception staff and examined by the nurse prior to the procedure.. Upon departure discharge letter was handed to me as just A4 size without an envelope. This seems to be bit below the high standard of privacy.

Dr Sree Rodda

Oncologist

Always had clear Professional explanations of my illness, and the treatment I was prescribed. Tests were always on time with a super team from reception to departure. It was a pleasure to be with all the team. They are an asset to our hospital.

Miss Sascha Dua

General Surgeon

I was put at ease straight away, the lump I found was located and scanned. At which point it was confirmed to be a cyst and an explanation about how and why it is there was given. Everyone was polite and efficient.

Mr Ben Eddy

Urologist

I have no hesitation in recommending Mr Eddy to any potential patient based on my own experience. I worked as a healthcare professional for over forty years and I know professionalism and expertise when I see it.