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GenesisCare Surrey

Oncology

My experience at GenesisCare Surrey was amazing. I chose to have private MRLinac radiotherapy for my prostate cancer in order that my treatment would have the minimum impact on my life and I was not disappointed. I was given an initial appointment within a week of getting approval from my health insurance. As my partner and I were travelling from some distance and staying in Guildford during the 11 days it took for my five treatments, the radiographers were very flexible in arranging the dates to suit us. GenesisCare offered to pay taxi fares for us to travel each time, but as the distance was too far we chose to stay and were amazed when they offered to contribute to our hotel bills, The building was modern and purpose built and the reception area was pleasant, bright and the staff friendly with tea, coffee and snacks on tap. Parking was easy and right outside. The MRLinac suite was similarly well done and the radiographers were friendly, helpful and keen to make things as easy as possible. It was nice to be taken into the control room to meet the team rather than them being shut away behind the glass. All of my treatments started on time and the last two appointments were rearranged so we could leave a day early. The whole experience felt more relaxing than attending a normal medical establishment, in fact more like being at a high-tech research institute. There was a follow-up call from a radiographer after we had been at home for a week to check how I was doing. The MRLinac treatment gave me very little in terms of side effects during the treatment or afterwards and meant we able to explore Guildford and the surrounding area when I wasn't having treatment. The whole experience was much preferable to the standard radiotherapy which would have involved 20 treatments over 4 weeks with months of hormone treatment. I felt confident that the use of MRI scans during treatment ensured the radiotherapy was precisely targeted to give the best results and to limit any damage to other organs. It did require me to lie in the machine for 25-40 mins and to ensure my bowels were empty and my bladder was half full at the time which was a bit tricky. The radiographers were very patient in giving me advice and support to help me achieve this although some more advice at the beginning would have been useful. If you have the option to have treatment at GenesisCare then I can thoroughly recommend it.

Kingsbridge Private Hospital Belfast

Vascular Surgery, Breast Surgery, + 37 more

The admissions brochure fails to state that family members are not allowed to stay with patients during the pre-operative wait. This is a significant omission, as it creates avoidable anxiety for patients who are already nervous about their procedure and are only informed of this restriction upon arrival. The pre-op nurses showed poor bedside manner when I asked about this. Instead of offering reassurance, they quoted “hospital policy” and then gave reasons that felt dismissive and inaccurate — for example, claiming that “too many people come in and out of rooms,” when in reality only one nurse completed paperwork, followed later by the surgeon and anaesthetist. I was also told I would be going to theatre “shortly,” even though I knew (correctly) that I would be waiting another 1.5 hours. My family member could easily have stayed with me during that entire period, as is standard in the Ulster Independent Clinic and in my previous NHS experiences. The lack of engagement from the pre-op nurse beyond basic paperwork questions made the situation feel even more uncomfortable. The pods themselves felt more like small, bare cells than a calming space prior to surgery — no TV, no artwork, just two chairs and a table. It was far from a soothing environment. In contrast, the theatre staff and post-op nurses were outstanding. They were friendly, proactive, and reassuring, and they made up for the negative pre-operative experience. One final issue: the staff arranging my discharge medication did not check my notes and prescribed a medication I am unable to take. Because the pharmacy had already closed, the only solution was to remove it from the prescription entirely.

Mr Sam Dobson

Obstetrician & Gynaecologist

I first saw Dr Dobson in mid-June after realising, at the ripe age of 44, that I was showing clear signs of perimenopause. My NHS GP wasn't taking my concerns seriously at all. I was basically told I was too young and should try meditation. (Not sure how that's meant to help with night sweats, but there we are). From the minute I sat down with Dr Dobson, the experience was completely different. He was patient, thorough, and most importantly, he actually listened. He took my symptoms seriously and helped me figure out what mattered most to improve my day-to-day life. We agreed on a treatment plan and a clear follow-up process, which immediately gave me a lot more confidence. At my first review, he quickly identified what was and wasn't working and adjusted the medication without any fuss. During my final consultation, he even noticed something I'd brushed off as insignificant (a bit of irritation from the adhesive on the HRT patch) and explained that I didn't have to tolerate it. He offered an alternative straight away. It sounds small, but it really showed how much he pays attention and genuinely wants your treatment to work properly, not "good enough", which as women we learn to do with our health at a very young age. I've now been handed back to my NHS GP for the ongoing prescription, which is exactly the outcome I hoped for. I wouldn't hesitate to go back to Dr Dobson in future if I needed to. He made a stressful and frankly dismissive experience elsewhere feel manageable, and I'm really grateful for that.

Pure Sports Medicine - Moorgate

Nutrition, Osteopathy, + 4 more

I've been seeing Erin at PSM since March 2025 - she is by far the best physio I’ve ever worked with. When first starting treatment, I had no idea of what was wrong – just a feeling of being ‘uneven’. By November, I’m pain-free and have a far better understanding of my body and how to look after myself for years to come. I was referred to Erin by another member of staff at PSM clinic who said she was one of the best – and they were absolutely right. From the start, she took the time to understand how I was feeling, carried out detailed tests, and quickly identified the root of the issue. Over the past six months, we’ve worked together to strengthen my shoulders and back through a tailored mix of gym and mobility exercises. Erin has gone above and beyond to adapt my programme as I’ve progressed, and I genuinely feel the difference. Whilst Erin was on holiday, she arranged cover with Cam, who was brilliant at answering my questions and fine-tuning my programme – his knowledge was greatly appreciated. The wider PSM team, including Morgan and Ellie, have also been fantastic – always welcoming, friendly, and incredibly helpful, especially with my medical insurance.

Kingsbridge North West Hospital

Anaesthetics, Vascular Surgery, + 32 more

My father was seen short notice on Wednesday the 5th of November which was very much appreciated. Unfortunately he did not have a good experience on his visit. The consultant came to see him in the waiting room and made him roll up his trousers and examined him in front of other people in the waiting room. He made him walk across the room with his trousers rolled up and as my father's hearing is not good he began to talk really loudly to him in front of these other people. I was with him and to be honest it was very degrading and embarrassing for a 79 year old man. He more or less told my father to get on with it and stop taking any antibiotics that were prescribed by his GP. My father ended up having an infection in his knee but unfortunately this man was very dismissive when my father said the knee was sore and had a lump on it and made us feel like we were just bothering him.

Byron Lodge Care Home

Health and Social Care

Staff are amazing and caring, the problem is not enough staff, only 2 at a time on dementia unit. When they are assisting someone in their room there are no staff to keep an eye on residents in rest of unit. These residents have little understanding of their behaviour or instructions, have poor mobilty and coordination. Myself, as a visitor has had to intervene on several occasions to prevent falls or fighting, and I witnessed other visitors doing the same. This is not my job. I can't fault what the staff do, they go above and beyond and do their best, the issue is understaffing. I'm not making these comments to cause trouble but because I have concerns about safeguarding and feel that all is needed is more appropriate staffing levels. There should also be a male carer on at all times for male residents, and always the same group of staff for familiarity.

Ruislip Ear Care

Audiology, Ear Care

Great service. Quick and efficient. The website doesn’t work that well on mobile but I was able to use the WhatsApp method and that was fine. Weirdly that prompted a call whereas by initiating communication via WhatsApp it was odd to get a call. I was struggling to hear clearly which is why I sent the WhatsApp. I’d imagine that I’m not unique in this 🤪. Not a complaint. Just worth noting. One other idea: has anyone asked to be able to watch what is being done on a screen? I personally would have enjoyed being able to do this. Don’t judge me!!! But if you made that available and publicised it, I reckon it could be a differentiator. Thanks for an efficient and thorough service x

Newmedica Northampton

Following my initial consultation I was offered a date for my surgery which was only two weeks ahead which completely surprised me as I expected a much longer wait I attended my surgery and was treated with courtesy and respect by all of the staff I encountered I was put at ease both before and during the procedure my surgeon My discharge nurse explained clearly what I needed to do with my medication and also how to keep my eye clean I received a phone call from a nurse the day after my surgery checking that everything was okay. I have nothing but positive things to say about the whole experience and would recommend Newmedica to all of my family and friends.

One Ashford Hospital

Dermatology, Pain Management, + 21 more

I cannot rate my experience highly enough. Mr. Thakur and Dr. Richard the anesthetist were extremely professional and supportive and took time to clearly explain the procedure and process and answer all of my questions. The nursing staff, Steph, Brian, Natalie and Til were fantastic looking after me post op and were very friendly and supportive. The pharmacy team took great care in explaining my medication and advising on the pain relief regime to follow. Gary from the Physio team was great at explaining the rehab exercises and putting me through my paces to make sure I started my recovery in the best way. A great team, please pass on my thanks.

Mr Colin Weir

General Surgeon

I recently had foam sclerotherapy on my veins with Mr Weir, and I honestly couldn’t be more impressed. He was exceptional from start to finish. He went above and beyond to make sure I felt comfortable and informed, and the whole procedure involved minimal pain. The results are amazing — I’m so glad I decided to go ahead with it. He couldn’t have been nicer or more helpful throughout the entire process. I couldn’t recommend him highly enough. If you’re considering treatment, you’ll be in the very best hands with Mr Weir.

Mr Tony Nargol

Orthopaedic Surgeon

Mr Nargol has replaced both my knees and my left hip in the last 5 years. He is truly amazing and I can't thank him enough for giving me my life back. On all 3 occasions, Mr Nargol and all of the team at the Nuffield, Norton have looked after me so well. They are kind, friendly, professional and very knowledable. I have gone from being in severe pain and unable to walk even a short distsnce to being able to spend whole days on my feet again. I truly owe a huge debt of gratitude to Mr Nargol and the Nuffield team

Miss Lauren Thomson

Orthopaedic Surgeon

Highly recommend the advice and treatment provided by Miss Thompson. As a runner I was suffering from persistent ankle pain for which rest and physio made no difference. Miss Thompson recommended an ankle arthroscopy at which she found scar tissue and was able to surgically remove on the day. Always sceptical if surgery is the right option however a correct diagnosis and skilful treatment has seen a huge improvement

Ms Bhavna Sharma

Obstetrician & Gynaecologist

I have been visiting Miss Sharma since couple of months ago she is absolutely amazing. My case was related to recurrent miscarriages. Now I have conceived again and till now everything is just fine. Ms Sharma has gone through my case and always have given me the best advice. I am so grateful to her.

Dr. Jacqueline Radley

General Practitioner, Primary Care Doctor

It was my first time speaking to Dr Radley. And I feel it’s the first time I’ve been properly listened to. And she really understood and came up with options to help me through the menopause. Very thorough with the questions regarding past history and family. And very reassuring for going forward

Dr Craig Mowat

Gastroenterologist

An exceptional doctor who took the time to truly understand and get to the bottom of my gastric issues. Dr. Mowat was highly professional, thorough, and incredibly helpful throughout the entire process. I cannot recommend him highly enough.

Dr. Sam Dahdaleh

Neurologist

Dr Sam Dahdaleh took his time to listen to my health conditions eventhough it was very late. We talked about the psychogenic seizures and migraines. Dr. Sam Dahdaleh performed physical examination. He provided his recommendations.