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Cleveland Clinic London

Anaesthetics, Cardiology, + 10 more

The appointment with the specialist gastroenterologist and blood test, reception, bookings etc was fine, no wait, quick, efficient and friendly. All very good. The MRI was another story. I have shared my feedback with the experience team. See below. How are your staff performing procedures on patients trained? The team I was handed over looked more like students under training with no supervision, it was scary to be left alone with them for an MRI. Are you cutting costs so that no doctors are available on the day of my procedure? I have been better taken care of by the NHS ! I have just had the worst experience for what should have been a simple MRI procedure. The team I was handed to were unable to find a suitable vein to perform the dye injection. They tried several times, I asked to call someone else to try, the man who arrived didn't manage either and it was even more painful, they ended up harming both my arms. There were no doctors available. I insisted to see one. They said we could maybe do the MRI without the dye solution injected in my arms. They asked me what I wanted to do?! I replied I was not a doctor and the decision was not with me as I have no idea what it involves. Finally after waiting for over 20mins in a freezing room, with just a light layer to cover me, a doctor arrived. He said we shouldn't do an MRI without injecting the dye solution. Eventually he managed to do the needle procedure very well and easily and it was not painful at all. He left straight after. The MRI happened but no explanation was given to me by the team, who looked more like "in learning students with no supervision", I just prayed they actually knew what they were doing but I was very doubtful... no feedback on how it went, how long left during the MRI, when the results would be coming etc. I had MRIs with HCA in the past, a totally different experience. Doctors seem to be good at Cleveland but the staff I met yesterday was undertrained and there is obviously a management / administration problem. NHS does better on some instances. We pay a fortune for these types of clinics, this is shocking. I will never trust this place for any further procedures handling my health and body.

Moorfields Private Eye Hospital

Ophthalmology

Very chaotic administration after the initial consultation (errors and delays in invoicing, typos in the written opinion and delays in providing price information for surgery). I felt that the staff couldn't be bothered to get things moving and I had to keep chasing them. The package price quoted on the website for cataract surgery also turned out to be very misleading because the consultant wanted to charge an extra fee for fitting a toric lens, in addition to the extra cost of the lens itself. This pushed up the cost considerably. This extra, hidden, consultant's fee had not been made clear on the website and I felt that I had been induced into paying for a consultation on the back of misleading information about the cost of the surgery. The consultant may well have been an excellent surgeon (I don't know because I chose not to proceed) but these issues made me very uncomfortable and led me to lose complete confidence in the hospital. Going to Moorfields Private was a complete waste of time and money and the hospital ought to refund the consultation fee.

Miss Anca Breahna

Plastic Surgeon

The Care I received from Miss Breahna and her team was beyond excellent from start to finish. From the moment I made contact to my now recovery. Communication from the team has been outstanding. Miss Breahna and her team were very welcoming when I met them at my consultation, I had lots of questions which miss Breahna answered in great detail and helped me to understand the process.I was asked what look I was hoping to achieve, I was listened to and miss Breahna gave her advice and opinion. When measurements were taken I felt relaxed and at ease. On the day of my surgery I was taken great care of by the team, miss Breahna came to see me and took some final measurements. My recovery has been fantastic, having regular appointments with miss Breahna and her team, any queries I email over they answer very quickly. My surgery was 4 months ago and I am extremely happy with the results it's the natural look I was wanting. Miss Breahna is a perfectionist and amazing at what she does. Super happy! Thank you.

Mr Christopher Hoo

Plastic Surgeon

I recently underwent surgery at Kingsbridge Private Hospital, and I genuinely cannot put into words how grateful I am for the incredible care I received. From the moment my procedure was over, the nurses were by my side — kind, patient, and so comforting. They made me feel safe and completely at ease during a time that could have been overwhelming. My surgeon and nurse continued that same level of warmth and support throughout my aftercare. Their reassurance, responsiveness, and genuine concern for my wellbeing meant more to me than they probably realise. Their care and attention were truly outstanding — compassionate, professional, and heartfelt in every way. I am so thankful to each and every one of them, and I could not recommend Kingsbridge highly enough.

Mr Jawad Freites

Obstetrician & Gynaecologist

A truly phenomenal experience for me. I am a young woman dealing with intimate issues and pain. It affects my bladder, womb and bowels. As expected it’s an uncomfortable topic to discuss and surrounded by a lot of shame. The team I met with were truly incredible and Mr Freites is a wonderful consultant. I felt very safe and comfortable every step of the way, was reassured constantly and asked for my informed consent for everything. Most importantly, everything that was being done to me was talked through and explained. All the information I was given was detailed, yet clarified to make sure I understood. Finally having a diagnosis, understanding what’s happening to me and what can be done, has filled me with hope again and I am very grateful .

King Edward VII's Hospital

Urology, Dermatology, + 25 more

The King Edward V11 hospital is the best of the best in London. The cleanliness, kindness, fabulously trained and knowledgeable professionals in each and every department are second to none. I’ve been visiting this hospital for more than 45 years, and always had a most positive experience. From the Porters and Reception team to their Consultants and Physiotherapists, they are impossible to fault. On my most recent visit, I visited the imaging department, and was scanned by the amazing Dr Clare Allen, and her team. She was the personification of professionalism, yet also one of the most empathetic Consultants I have ever come across. I can’t recommend her or her team, more highly.

Clayton Ward at Queen Charlotte's & Chelsea Hospital

Obstetrics & Gynaecology

I would very highly recommend the Clayton ward. We have had two babies there and were really well looked after by kind, happy staff (doctors, midwives, assistants, catering and reception) who taught us a huge amount about how to care for a newborn. Having access to 121 support from midwives anytime day or night is just invaluable. The food was very good (for hospital food) and we genuinely looked forward to it each day - it really helped us recover as sleep deprived parents.

Dr James Good

Oncologist

My experience with Dr Good was excellent. I was treated with respect, dignity, and professionalism at all times. Dr Good made himself available to discuss the forthcoming treatment, and to fully explain the treatment process, making sure I was completely aware of what was to come. Dr Good has a very comforting, reassuring manner, while retaining his professionalism at all times. I genuinely felt I was in the safest hands possible. I wouldn't hesitate to recommend him.

Mr Ian Hunt

Cardiothoracic Surgeon

My session with Mr Hunt was a very positive and, dare I say, pleasurable experience. I came in nervous and anxious. He calmed me down very smoothly and took me through the scan results in a professional and friendly manner. He answered my questions expertly and simply, helping me understand every single detail with relative ease. I left in a great mood, with my spirits uplifted. It was a very good session, and I felt well taken of by Mr Hunt.

Elanic

Cosmetic (Aesthetic) Medicine, Dermatology, + 7 more

Was a little confused and concerned with all the last minute changes for surgery, then to be told and left waiting in a room for surgery to then say ur appointment was not the appointment time when u came in on our computer so they did change my appointment time! Other than that surgeon was fantastic brilliant and friendly After Care - as given a bag of meds and a latter and cards for the doctor with no sore dressings for wound area.

HCA Healthcare UK The Portland Hospital

Fertility Medicine, Paediatrics, + 1 more

Scheduling surgery for my son was a nerve-wracking experience, but from the moment we entered through the front door and met the caring receptionist and nurses, especially Cordelia, I felt reassured. Dr. Hamid Daya, the consultant, was gentle and attentive. The hospital was spotless and well-maintained, which gave me peace of mind. Overall, I am grateful for how smoothly everything went and for the compassionate care we received.

KIMS Hospital

Cardiology, Breast Surgery, + 26 more

Loved every bit of it! The aftercare, physiotherapy were excellent! Looking forward to my extra physiotherapy appointments, they really know what they doing and they do it very well. Very friendly, patien, professional staff. Any queries I had were delt with swiftly and professionally. The approach is person centred. Once again I would like to thank the team and Dr Craig Zhao. BIG THANK YOU! Your's sincerely Andy V

Leominster Osteopaths & Therapies

Physiotherapy, Audiology, + 6 more

I have visited a couple of times now and cannot fault anything. Very quick to book me in (next day appointment), and so welcoming and informative whenever I’m there. My back is so much better and I have a knowledge on how to help myself in between appointments. The appointments have been easy going and not at all awkward or embarrassing (which I worried they would be!). Would definitely recommend!

Mr Eamonn Coveney

General Surgeon

I was diagnosed with a small cancerous breast tumour and throughout the whole hospital experience I have been extremely well looked after and cared for. Mr Coveney is the best! His calm gentle approach and detailed explanation gave me much comfort and reassurance. The nursing staff are all exceptional and caring. I couldn’t have got through this without their genuine care and understanding

Mr Asef Al-Ani

Orthopaedic Surgeon

Mr Al Ani is an amazing professional. He is very personable and so so experienced and knowledgeable. He explained what the medical condition of my back was and why it has occurred and what can be done to remediate the pain. I feel so much better following my injections and all the attention given by the medical staff on the day of my procedure. Mr Al-Ani’s PA, Anoushka has been great too.

Mr Seth Chambers

Physiotherapist

I’ve been working with Seth since June, and he’s been nothing but knowledgeable and thorough. He’s very client first, always providing solutions and guidance I can work through myself. I came to him with a serious left side issue affecting my hip, knee & lower back, and six months later I’m nearly back to my pre-injury level, recently running a 35 minute 10k PB.