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Nuffield Health The Holly Hospital

Paediatrics, Obstetrics & Gynaecology, + 10 more

Usually feedback is of a negative nature but this is not one of those occasions. My experience was awesome for which I am super grateful. I have had a number of gastroscopies in my life so was nervous about what was going to happen. From the moment of my arrival I was greeted and made to feel comfortable straight away. The pre-procedure nurses were very clear, helpful and showed huge amounts of empathy about what was going to happen. When wheeled into the operating theatre I was introduced to all of the team who were to perform the procedure, all of whom had welcoming smiles and a reassuring tone (a tone that continued throughout the procedure). Dr Alan Watson was super clear, professional and again very comforting. I knew I was in safe hands. I just had a throat spray, no sedation, so was fully aware of what was going on. One action that was performed by a nurse during the procedure was to, comfortingly, rub my shoulder. I couldn’t see who it was, but such a small, seemingly insignificant action, was hugely important to me and kept me connected with humanity during the brutal fact that I had a scope down my throat. Post procedure, I was greeted with the warm smiles again and wheeled to the recovery area where again everyone was super attentive. I can’t say thank you enough for everything. The team were awesome.

MyDoctor by Northern Health

Coaching, General Practice (GP), + 2 more

⭐️⭐️⭐️⭐️⭐️ Honestly blown away by this service I’m nearly 80 now, and I can’t even count how many doctor visits I’ve had in my life, but MyDoctor by Northern Health honestly left me a bit blown away. I wasn’t expecting much — you get used to being rushed through at my age — but I came off the call feeling like someone had finally taken the time to actually explain my own health to me. It felt different from the moment it started. No rushing, no talking over me, no making me feel like I was being dramatic. Just calm, proper care. I felt listened to in a way I haven’t in years. I actually felt like… well, like a person again, not someone they’re trying to hurry out the door. For the first time I understand what’s been setting things off, and what I need to do next time before it all gets too much. That alone is worth gold to me. I’ve been muddling along for years without this clarity. I’m honestly amazed. At my age you don’t expect to be surprised by much anymore, but this really did it. I’ll absolutely be using MyDoctor again — I wish I’d found it sooner.

Dr Mamta Joshi

Diabetes & Endocrinology Specialist

My mum recently saw Dr Mumta Joshi for hypertension, and the experience was exceptional. Dr Joshi spent well beyond the allotted time with her, never once making the consultation feel rushed. Instead, she took real care to put my mum at ease, calm her nerves and understand the full picture behind her symptoms. What stood out most was how thorough and thoughtful she was. She reviewed all of my mum’s medical records systematically and asked questions that showed she was genuinely trying to get to the root cause of the hypertension, not just treat the numbers. Her explanations were clear, her suggestions were practical and positive, and she made sure my mum felt heard throughout. It’s rare to come away from a medical appointment feeling this confident and reassured, but that’s exactly what Dr Joshi achieved. We are incredibly grateful for her time, her empathy and her expertise. I would highly recommend her to anyone looking for a consultant who truly cares.

Bourn Hall Fertility Clinic, Cambridge

Fertility Medicine, Obstetrics & Gynaecology

I am currently undergoing treatment at Bourn Hall. At every single step the members of staff have exhibited amazing customer service. Every single nurse, receptionist, doctor, anaesthetist, embryologist, pharmacist and everyone there has been respectful, kind, gentle, reassuring, calm and knowledgeable. In particular, Nurse Dawn at Cambridge has gone above and beyond to support me as an autistic patient. She has patiently answered all my questions, made adjustments for my comfort, and reassured me over and over again. She even popped my teddy from my bag onto my bed for me when I was recovering from general anaesthetic which was so touching and thoughtful. I am also particularly thankful to the embryologist team who also have found ways to adhere to my special requests. I'm also thankful to the anaesthetist who held my hand as I fell asleep under general anaesthetic because I was so frightened. I cannot fault our experience at Bourn Hall.

HCA Healthcare UK Chelsea Outpatients

Cardiology, Diagnostic Pathway – Cardiac, + 3 more

Dr Laura takes her time to explain everything to me, and she even manages to teach me some medical stuff considering I am a medical student! She is always keen to involve my family and ensure I am fully supported. She has helped me navigate several gynaecology conditions that I have recently been investigated for and diagnosed with. She continues to follow up with me and ensure I am well looked after. She looks at me from head to toe and listens to each of my concerns, no matter what they are, with compassion. She is a true angel who I was blessed with to have as my doctor. I will always sing her praises she is truly phenomenal. I am beyond lucky to have her looking after me. She is my inspiration for when I graduate and become a doctor.

Candover Clinic

Dental Care, Dermatology, + 19 more

De Holden has done more than she knows. She has been the first doctor that has listened to me and made me not only feel heard but also like I’m a whole person not a group of symptoms and issues with no end in sight. Dr Holden has a lovely manner about her and actually cares about her patients. The whole process was simple and the best decision I have made. I now need to work on a more in depth action plan to more forward with but know I can go back and get help to more forward if needed. This appointment helped me more than any medication could. It gave me my sense of self and not like I was making it all up. I wholly 100% recommend Dr Holden if you are struggling with joint pain because she cares and that is unfortunate rare today

Clarity - Coventry

Gastroenterology, Ophthalmology

There was a massive time delay in getting my discharge letter/documents After lots of emails to Binley and Coventry ( possibly some to “ differing addresses “ , I admit ) phone calls ( no call backs as promised) I eventually received an email from Binley with the discharge document attached IT WAS WRONG ! I have asked for another ACCURATE letter I feel “ a look into “ your ADMINISTRATIVE SYSTEMS should be immediately undertaken Angela said she would “ close my file “ , perhaps a shade early considering the happenings By the way your documentation quotes a 15 minute walk from Coventry Railway station to your Binley site …..,…… MORE LIKE AN HOUR ! Roger A.

Mr Aris Konstantopoulos

Ophthalmologist

I recently had laser eye surgery with Dr Konstantopoulos and I couldn’t be happier with the results. From the first consultation, he was friendly, approachable, and very honest about the different treatment options, including what would and wouldn’t be suitable for me. He took the time to answer all my questions clearly and made sure I felt comfortable and well-informed at every stage. The procedure itself was quick and professionally handled, and the aftercare has been excellent. My vision is now significantly improved, and the whole experience was great. I’d highly recommend Dr Konstantopoulos to anyone considering laser eye surgery.

Dr Rohan Jagathesan

Cardiologist

I have been in the care of Dr Jagathesan since 2011 following angina attacks resulting in the insertion of stents and again more recently. These have been very successful. More recently, Dr Jagathesan has been helping me to manage ongoing medication for cholesterol. Following a recent rise in cholesterol levels I saw Dr Jagathesan who undertook a detailed review of my medication liaising with my GP Surgery. The result of his careful planning has seen a significant improvement in my cholesterol levels. He has also confirmed a clear pathway to move forward as far as the proposed prescription is concerned.

New Victoria Hospital

Acupuncture, Cardiology, + 26 more

The New Vic --- now known as the 'BUPA New Victoria' --- is a smallish but excellent private hospital situated just off the A3 between Wimbledon and Kingston. It has recently been enlarged and its large Reception is now most welcoming. So far as I know, the rooms are all of the ground floor and overlook well-maintained gardens. Surgical procedures that my family and I have had at the New Vic over the last thirty years have all been trouble-free and successful.

Montrose Health Group

Psychiatry, Psychology, + 1 more

Grace waudby took my initial assessment on a video link she took her time and explained every and asked about everything. The assignment was supposed to be 30mins it took longer. When I went in for the viscual assessment she came and introduced herself again. Which was nice she did but never had too. That show me that she is very thoughtful and caring about my journey though this hard process thank you grace all the best in your future

Dr James Thing

Sport & Exercise Medicine Doctor

Dr Thing was very professional and efficient. He sent me lots of information prior to the injection appointment so I could understand how the treatment would work. Dr Thing explained the process during each part of the procedure. He has a good bedside manner and when I asked if I could look at the scanner monitor to see the fluid go into my knee, he was happy for me to do so.

Dr Michael Burdon

Sport & Exercise Medicine Doctor

Dr Burdon was incredibly kind, reassuring and patient throughout the whole process of discovering and treating the pain I had. The follow-up has also been thorough and attentive. Most importantly, my pain has completely gone. I feel really well looked after and I wouldn’t hesitate to return if I ever needed to. Highly recommended and deeply appreciated.

Mr Sudhanshu Chitale

Urologist

I saw Mr Chitali with recurrent UTIs caused by an enlarged prostate and subsequent urine retention. I underwent aquablation of the prostate to solve these issues and retain my full sexual function. I'm pleased to say that through Mr Chitali's expertise the procedure was a success in all areas. I would highly recommend Mr Chitale and this procedure.

Miss Poonam Pradhan

Obstetrician & Gynaecologist

I attended for a HYCOSY scan after waiting and being unable for months to get it on the NHS. Dr Pradhan was excellent in making me feel at ease, explaining everything and doing her best to make sure the procedure could be completed in full to give me all the answers I needed. I would definitely recommend Dr Pradhan and MUMS.

Mr Michael Smith

Ophthalmologist

Mr Smith is an excellent professional consultant and informs me of the problems I have in my eyes and the possible solutions. He is direct and to the point but soends as much time with me as I need to understand my problems. I would recommend him and his clinical staff to anyone seeking help with eye problems. 5 Star.