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RTN Mental Health - Right To Choose

Diagnostics & Testing, Psychiatry, + 1 more

Communication is not at all a strong point of RTN diagnostics. I was told, I , as-well as my designated persons had to fill in online questionnaires . It took several communications for the questionnaires to be sent out to them . My brother who was the main person and only relative RTN wanted to fill in my developmental questionnaire never has received any communications whatsoever despite them telling me they had sent it to him several times. One of the problems I faced was that I do not have any living relative or friend who knew me in childhood, apart from my brother, but he is 3 years younger than me, so in light of this I was instructed to fill in my background questionnaire myself , to the best of my ability as he would be less likely to know the answers. I was also requested to send in further evidence including a medical summary report , school reports and my personal symptom observations. I had school reports from juniors through to secondary school so I proceeded to send those in to the requesting email . This turned out to be wrong because when I chased it up they said it should have been sent to different department/email , and it had not been subsequently forwarded to them. I was not informed of the correct email previously. This obviously delayed and wasted time. Finally I was told that RTN had everything they needed to move forward with the assessment. I was told it would take 3 months to get the final appointment with the psychiatrist who would go through my adhd outcome report With me. after three months I had not heard anything so I had to chase RTN to see when I would get an appointment. When I was finally given an appointment it was cancelled the afternoon before by the psychiatrist stating they required my brother to fill in the background form (they had told me to fill in ) he still to this day has not received it. It was frustrating so I put in a formal complaint because I had taken unpaid leave as a carer to be able to attend my appointment which they cancelled last minute giving an excuse that frankly did not stand because they had been informed about my lack of family to fill in my developmental form months beforehand. When I eventually got my appointment the psychiatrist I was allocated was changed again and then I was informed my report had not been written out completely by the assessor and therefore some of the one hour allocated was going to have to taken up by him having to ask some questions that he said he needed to make the assessment. He also said that it would have been easier if he had my school reports. I informed him that I had sent them as requested twice. He had to search online to find them., he basically was unprepared for my adhd review. He read the school reports to me during my appointment. It seemed to me that it was all being done on the fly. One thing I also noticed is that I seemed to be assessed (in my opinion) according to male adhd symptoms/criteria. I donot feel that RTN have managed this whole procedure efficiently nor professionally. They lack good communication cancel appointments last minute and arrive at the final adhd report review unprepared. I feel the whole process has been made unnecessarily stressful. From start to finish it has taken one whole year. I chose RTN diagnostics as part of the nhs right to chose. I would not recommend.

Fitzrovia Hospital

Cardiology, Gastroenterology, + 4 more

I had ALT phallo with Mr Nim Christopher and was admitted for 5 days post-op, and I cannot thank the nursing staff enough for the care I received. Every nurse I encountered was professional, compassionate, and genuinely attentive. They consistently checked on me, explained things clearly, responded quickly whenever I needed help, and treated me with kindness and respect at all times. Their reassurance and calm presence made a difficult hospital stay much more comfortable and less stressful. It’s clear they take great pride in their work and truly care about their patients. The morning Nurses Kate and Erisa were extremely wonderful even though at one point there were so many patients and only 2 of them to take care of all of us, they were encouraging and they set a positive tone for each day. The night shift nurses Mo and Aliesha were reassuring and kind and always present when things felt hardest. Of course ai cannot leave out Alina who was always caring and compassionate throughout my stay. Last but certainly not least I would like the thank Mr Nim for his excellent care and support and Dr Patil for the amazing anesthesia he delivered. They were all like family to me. I’m deeply grateful for everything they did for me. Your professionalism, kindness and dedication did not go unnoticed.

Evergreen Richmond Medical

Fertility Medicine, General Practice (GP), + 6 more

I am writing to express my sincere appreciation for the exceptional level of care and professionalism provided by Dr. Paciello. My experience was characterized by the following highlights: • Exceptional Availability: Dr. Paciello demonstrated remarkable flexibility by accommodating a consultation on very short notice. I am particularly grateful for her willingness to adjust her schedule to facilitate a meeting during my lunch hour. • Clarity and Communication: Throughout the process, her explanations were thorough and easily understood, ensuring complete clarity regarding my health and next steps. • Operational Convenience: The integration of on-site blood and urine diagnostic testing provided a seamless experience, significantly reducing the logistical burden of coordinating separate appointments. • Digital Accessibility: The availability of high-quality video consultations serves as a highly efficient and convenient alternative for modern patient care. In summary, Dr. Paciello provides a patient-centered approach that balances clinical excellence with administrative efficiency. I would highly recommend her services to those seeking comprehensive and flexible medical care.

Thames View at Charing Cross Hospital

Respiratory Medicine, General Surgery, + 39 more

We met the excellent Mr Arthur Dalton who has known me since 2023 when he led the outstanding NHS team (which included the ICU nurses) that saved my life after a brain subarahcnoid haemorrhage and, again, in 2024, when my aneurysm needed recoiling and a flow diverting stent was also inserted . This time we sought his opinion to help us decide between two treatments for a brain meningioma, after two previous consultations at another private hospital had created confusion and anxiety,. As always, with impeccable professionalism and a warm approach, he explained the pros and cons of each procedure in relation to my particular case, allowing us to finally make the decision that suited us best. It is always deeply reassuring and an absolute joy to receive Mr Dalton’s opinion. We feel extremely lucky to have met him.

Dr Anoop Shetty

Cardiologist

Dr Anoop Shetty and his team at the London Bridge clinic and hospital can be highly recommended to deal expertly with the investigation, treatment and surgical management of abnormal heart rhythms. In his clinic there was plenty of time to discuss and ask questions about atrial fibrillation, the need for blood thinning medication and the potential benefits and risks associated with ablation surgery. You can expect to wear a heart monitor for a few days with a review of the findings. In my case an additional problem of heart block was identified requiring the surgical insertion of a pacemaker. Whilst in hospital in your own room every member of staff did their job in a very professional, reassuring and friendly manner. Follow-up was equally as thorough ensuring no questions remained unanswered.

Mr Davide Patrini

Cardiothoracic Surgeon

Mr Patrini is an outstanding surgeon and a genuinely caring doctor. From my first consultation through to post-operative follow-up, I felt fully supported and well informed at every stage. He explained my condition and the treatment options clearly and honestly, taking the time to answer questions and ensuring I felt confident in the decisions being made. The surgery went extremely well, and the aftercare was excellent, with ongoing availability and attention not only to me but also to my family. A highly skilled professional with a calm, reassuring manner. I would recommend Mr Patrini without hesitation.

Miss Adriana Kovacova

Cosmetic Doctor, Ophthalmologist

I found the whole experience of surgery with Dr. Kovacova to be extremely reassuring. I was relatively nervous about the ptosis op, she gave clear and considered information on what I should expect and the related risks before the op but was careful to explain that it was a relatively routine procedure that put me at ease. During the op she talked to me throughout, making me feel calm and relaxed. During my follow up appointment she was very friendly and explained the best course of action for healing. All in all, Dr. Kovacova ensure an extremely positive experience of surgery.

Mrs Ami Shukla

Obstetrician & Gynaecologist

This was my third visit to see Mrs Shukla. I have found each time she puts me at ease, listens to what I say and is professional and clear in her responses. I have total confidence in her abilities to address my issues and improve my health. This was evidenced on each occasion, this one included. Today I feel so much better than I did and I am very grateful. Dealing with the perimenopause is hard enough but made that little bit easier because of Mrs Shukla’s care and attention. Thank you

Vermilion - The Smile Experts Kelso

Dental Care, Dentistry

All staff at Vermilion are friendly yet very professional. I had an emergency referral after losing four front teeth in a sports accident. Every step of my treatment was explained simply yet in detail. This was especially important for me, a stroke survivor, who has difficulty understanding things. My entire treatment was gentle and painless. I was looked after exceptionally well by reception staff, dental nurses, dentists, hygienists. Would recommend Vermilion Kelso 100%. Thank you

King Edward VII's Hospital

Allergy Medicine, Cardiothoracic Surgery, + 25 more

The staff at the hospital were all very friendly, helpful and efficient. They understood the importance of admission for surgery to the patient and were very supportive. All of the clinical and medical staff were first class, but the support staff were also excellent. The room was clean and comfortable and I was well looked after. The menu options were very good and the food was delicious. I have no hesitation in strongly recommending this excellent hospital.

Zenvité

General Practice (GP), General Practice (GP) (Video Consultation), + 4 more

The Doctor spent time listening and acknowledged the struggles my son is experiencing! He was sympathetic and helped him enormously. Medication was discussed and explained fully. We left with a feeling of relief that we now had a plan moving forward. He will review my son in a few weeks and adjust medication as required. Thank you to the receptionist who was professional and welcoming.

Dentalessence - Worthing

Dentistry

I had two teeth extractions yesterday. I am very pleased with the service I received. I have been using this practice for the last five years and I would not go anywhere else. I always been afraid to go to a dentist but since I’ve been going to this practice, my fears subsided a lot. Very friendly and professional practice. I feel that I can trust my dentist, Stalinist with my teeth.

Mr Rekesh Patel

Audiologist

Mr. Patel was very nice and he really helped me understand my hearing loss. He wasn’t salesy at all and was very informative, without overwhelming me. I’ve been to other clinics in the village and down the hill and they were very pushy, but Mr. Patel took a lot of time explaining everything and gave me my options. Thank you mr. Patel- I look forward to my new devices

Mr Vijay Wagh

Ophthalmologist

I found Mr Wagh to be welcoming, extremely professional and very thorough. He conducted the eye diagnostic tests quickly and efficiently, and reviewed the results immediately. He provided clear explanations of the findings, and outlined all of the treatment options along with the pros and cons of each of the various types of replacement lens available.

Mr Chakri Munipalle

General Surgeon

I was little nervous attending my appointment today. Mr Munipalle was very friendly and professional greeting me with a handshake and a smile which put me at ease, He explained surgery in great detail and I left feeling alot less nervous about future surgery. Thank you Mr Chakri Munipalle.

Dr Sothinathan Gurunathan

Cardiologist

The whole experience was totally stress free for me. I was made to feel comfortable and completely relaxed by Dr. Gurunathan’s calm and reassuring demeanour. Every step of the way was explained so that I understood exactly what was going to happen. I couldn’t have seen a better Doctor.