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GenesisCare Surrey

Oncology

My experience at GenesisCare Surrey was amazing. I chose to have private MRLinac radiotherapy for my prostate cancer in order that my treatment would have the minimum impact on my life and I was not disappointed. I was given an initial appointment within a week of getting approval from my health insurance. As my partner and I were travelling from some distance and staying in Guildford during the 11 days it took for my five treatments, the radiographers were very flexible in arranging the dates to suit us. GenesisCare offered to pay taxi fares for us to travel each time, but as the distance was too far we chose to stay and were amazed when they offered to contribute to our hotel bills, The building was modern and purpose built and the reception area was pleasant, bright and the staff friendly with tea, coffee and snacks on tap. Parking was easy and right outside. The MRLinac suite was similarly well done and the radiographers were friendly, helpful and keen to make things as easy as possible. It was nice to be taken into the control room to meet the team rather than them being shut away behind the glass. All of my treatments started on time and the last two appointments were rearranged so we could leave a day early. The whole experience felt more relaxing than attending a normal medical establishment, in fact more like being at a high-tech research institute. There was a follow-up call from a radiographer after we had been at home for a week to check how I was doing. The MRLinac treatment gave me very little in terms of side effects during the treatment or afterwards and meant we able to explore Guildford and the surrounding area when I wasn't having treatment. The whole experience was much preferable to the standard radiotherapy which would have involved 20 treatments over 4 weeks with months of hormone treatment. I felt confident that the use of MRI scans during treatment ensured the radiotherapy was precisely targeted to give the best results and to limit any damage to other organs. It did require me to lie in the machine for 25-40 mins and to ensure my bowels were empty and my bladder was half full at the time which was a bit tricky. The radiographers were very patient in giving me advice and support to help me achieve this although some more advice at the beginning would have been useful. If you have the option to have treatment at GenesisCare then I can thoroughly recommend it.

North Wales Eye Specialist Centre

Ophthalmology

I am having treatment for macular and glaucoma problems at the Stanley Eye Hospital in Abergele but wanted to be reassured about the use of one treatment I was receiving at the hospital, in particular about the time period between injections which was causing my eyesight to deteriorate before the subsequent injection improved it again. I wanted to know if my eyesight would still return to the improved state although it had deteriorated in the meantime due to the time interval between injections. Mr. Mathews was able to reassure me that this would not be a problem and that a longer lasting drug would probably be offered to me at the Eye Hospital at my next appointment. Mr. Mathews is a genial and thorough gentleman who took the time to explain to me about my conditions, something that had not been explained fully to me in my previous consultations elsewhere. I was also reassured about my current situation and my prognosis. My consultation was relaxed and I never felt that I was being rushed. All Mr. Mathews's nursing and reception colleagues were extremely friendly, helpful and professional and I was put completely at ease before seeing Mr. Mathews. I was invited back by Mr. Mathews at any time in the future should I require more reassurance or an opinion on my current treatment at that time. I cannot overstate how satisfied I was with my experience at the NW Eye Specialist Centre. A huge "Thank you" to all the staff.

Weymouth Street Hospital

Breast Surgery, Obstetrics & Gynaecology, + 12 more

I had a Rhinoplasty here with Lucian Ion. I'm grateful to all of the staff at the hospital for making my stay so comfortable; the room was clean and comfortable, and whenever I needed help the nurses were quick and helpful, plus the food was really good. The surgery and anaesthetic itself went smoothly, and it was re-assuring to talk to both surgeon (Mr Ion) and anaesthetist (Dr Warwick Marchant) beforehand, and then see Mr Ion multiple times after the surgery. When I was soon to be discharged from the hospital I momentarily (for a few minutes) felt very rough; the hospital staff were really friendly and there wasn't any rush to discharge. One thing I did note is that there wasn't always complete consistency between the surgeon and the hospital, e.g. on the admission time, or on how to clean the wounds, so I would suggest trying to improve this (the patient, at least speaking for myself, isn't always a reliable intermediary), however this was a very minor issue.

Mr Amro Hassaan

ENT Surgeon

Dr Amro Hassaan was the only doctor who took the trouble to explain what my problem was. I’d been suffering for years with severe headaches which had got to the point they would last for weeks and the pain was unbearable. Dr Hassaan took the time to fully explain all options available to me and completely put my mind at rest. Whenever I visited him I was always warmly greeted and was put at ease. Eventually for me it was decided surgery was the only solution and prior to the surgery date Dr Hassaan took the time to answer all my questions and even called me back once while he was on holiday! The surgery was a success and the aftercare was brilliant, I really felt I was in safe hands. Also want to mention Dr Hassaan’s secretary, Kerry she was wonderful too, she always came back straight away with answers to my questions. He is a true dedicated professional, a gentleman and just the best doctor I have known.

Mr Tom Holland

Obstetrician & Gynaecologist

After over 20 years of battling severe, debilitating pain and endless doctor visits and scans, I finally found answers — and relief — thanks to Tom Holland. Within one calm, pain-free ultrasound, he diagnosed my stage 4 endometriosis and consequential bowel disease finally giving me the clarity I’d been searching for. After an unexpectedly complex 8-hour surgery, I feel so lucky to now be completely pain-free. I haven’t touched a painkiller since which is nothing short of a miracle in itself! Tom’s expertise, professionalism, and perfectly timed sense of humour made the entire journey so much easier. He’s not only an incredible gynaecologist and surgeon but a genuinely kind human being who finally took my issues seriously and has changed my life for the better. I couldn’t recommend him more - Thank you Tom!

The Capsule Clinic

Gastroenterology

I had an amazing experience at Capsule Clinic. From start to finish, the team was incredibly professional, kind, and efficient. The entire process from the consultation to the tests was smooth and stress-free. I had to swallow a small capsule with a camera, along with a blood test and an MRI scan, and everything was explained clearly so I knew exactly what to expect. Dr Campbell made me feel completely comfortable, and the procedures were done quickly and with great care. I was really impressed by how modern and organized the clinic was, and the results came back faster than I expected. I genuinely felt like I was in the best hands possible.

Dr Amir Halim

Gastroenterologist

From the moment he entered the room, Dr. Halim was incredibly attentive and professional. He took the time to listen carefully to all of my concerns and never made me feel rushed. What truly stood out was his wonderful communication style; he's a "good chat," as some might say. He explained everything clearly and patiently, ensuring I understood all my options. His combination of medical expertise and genuine, empathetic manner made for a very positive and reassuring experience. I left the appointment feeling heard, respected, and confident in my care plan. Dr. Halim.

Ms Avni Trivedi

Osteopath

Avni is absolutely brilliant and I cannot recommend her enough. She started treated me during pregnancy but I have continued to see her after. Avni is really caring and intuitive and the only osteopath that I have been to who really manages to address any pain that I have been experiencing. She doesn't insist that you come back week after week, unless the treatment specifically requires a few sessions. She takes a holistic approach to wellness and provides really useful tips and recommendations that have helped me in all aspects of life.

MansMatters

Urology

Mansmatters was excellent. I have had Peyronie"s Disease for three years and it has been devasting. I was not able to have sex and it strained my relationship. i tried everything and was told my only option was surgery. I saw Mr Almashan at Mansmatters who talked me through a breakthrough protocol that has been avaible for less than a year. I proceeded with treatrment and the results were outstanding. I have kept the before and after photos and still cant believe that making the right clinic choice has changed my life.

Optegra Eye Hospital Hampshire

Ophthalmology

Everything was fine until the actual procedure. I could feel at the beginning and the consutant added more anaesthetic drops without me saying anything. When the procedure was finished, my eye was extremely sore and this morning it is very swollen and very bloodshot. This is completely opposite to the first experience with my other eye. I can see okay so I guess that’s what the procedure is for but I’m glad it was the second one that was like this not the first other than the actual procedure, everything was fine.

Dr Muhammad Nadeem Iftikhar

Gastroenterologist

I can't thank Dr Iftikhar enough for his professionalism during my diagnosis consultations. Initially I was quite nervous going into our first consultation,; however Dr Iftikhar sonn put me at ease. Following his examination of my notes, and proceeded to discuss the tests to verify if there is any underlying issue. At the end of of the first session. I will never forget his final words. "Don't worry, I will look after you"

Spire Washington Hospital

Cosmetic (Aesthetic) Medicine, Obstetrics & Gynaecology, + 1 more

I arrived at 9.05 for an appointment at 9.30 am. Checked in and waited approx 3 minutes and was called by Mr Sapare and escorted to his room. After an examination and explanation of my before and after surgery he gave me advice on how to proceed to full recovery. I was back in my companions car by 9.20. I would recommend any one if offered the the chance to attend the Spire Hospital to go and get treated there.

The McIndoe Centre

Plastic Surgery, Cosmetic (Aesthetic) Medicine, + 3 more

First class staff who all make you feel you are in a 5 star chilled out hotel ! This is the most calm place I have ever been that is for medical reasons! Blown away by the experience, expertise, kindness and compassion everyone has here. I was so nervous when I arrived, yet somehow in literally no time at all I was at ease . Aftercare is outstanding, thank you all so much.

Professor Michael Gatzoulis

Cardiologist

Professor Gatzoulis has been taking care of me for 25 years. He has been very welcoming, calm and thoroughly professional throughout that time, including guiding me through two different operations and adapting my treatment to suit changing conditions. I would recommend him very highly to other patients suffering from congenital heart defects.

Mr Vish Patel

Orthopaedic Surgeon

I came in to see Vish today to check on my shoulder 4 months post operation. He explained where he thinks I am regards recovery expectations and that he expects me to be fully recovered in another 3 months. This is largely down to the great work Vish did when he operated on me. Many thanks Vish.

Dr. Jacqueline Radley

General Practitioner, Primary Care Doctor

It was my first time speaking to Dr Radley. And I feel it’s the first time I’ve been properly listened to. And she really understood and came up with options to help me through the menopause. Very thorough with the questions regarding past history and family. And very reassuring for going forward