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Mr Naren Basu

General Surgeon

I approached Mr Basu's team after waiting for NHS treatment since 2022. Julia, the team's secretary, was my initial contact and she was excellent - very professional but also empathetic and patient. The care Mr Basu and his clinical team have then provided pre-and post-op have been exceptional. I already knew of Mr Basu's reputation as a surgeon from my NHS consultant, but when the pre-op nurse at the hospital asked who I was with and then remarked that "he was the best" both myself and my husband were very reassured. My operation was an unusal one that I know proved a challenge to Mr Basu on the day, especially as he is a perfectionist, striving to give all of his patients as much dignity and cosmetic asymmetry as possible. My recovery is far from over and Mr Basu has offered to see me as much I need him to. I will be forever be grateful for Mr Basu's expertise, kindness and generosity. He leads an amazing team and I cannot recommend them highly enough.

Mr Niall Sullivan

Orthopaedic Surgeon

I cannot thank Mr. Niall Sullivan enough for the excellent care I received throughout my hip replacement journey. From the very beginning to the end, his professionalism, skill, and genuine care were outstanding. What really set him apart was his dedication. Niall came in every single day whilst I was in hospital to check on me, even on Sunday, which meant so much and was incredibly reassuring. He always took the time to explain things clearly, answer questions, and make sure I was comfortable and confident in my recovery. I felt truly looked after at every stage, and the standard of care was exceptional. I would highly recommend Mr. Sullivan to anyone considering hip replacement surgery. An outstanding consultant and a credit to his profession.

The Horder Centre

Orthopaedic Surgery, Physiotherapy

All staff, from reception to nurses and surgeons, I found to be friendly, courteous, helpful and professional. I was generally rather nervous about the whole process, this being the very first time I experienced any form of surgery or a stay in hospital. However, I was treated with the utmost respect and understanding and felt well advised at all times, allowing me to make informed decisions at my own pace, without being pressured. I had to wait a bit longer than I had anticipated for surgery but by comparison to the NHS, it was efficient and slick. It is early days to comment properly on my shoulder replacement but things are progressing well although slowly and I am hopeful for the future.

The London Dermatology Centre

Cosmetic (Aesthetic) Medicine, Dermatology

I felt very confident in Dr Chopra, which was reassuring, and having Stephanie observe the consultation was also positive for her professional development. The advice I received aligned with my own independent analysis using AI tools, particularly ChatGPT, which further reinforced my confidence in both the diagnosis and the prescribed treatment plan. Dr Chopra also addressed additional concerns beyond the initial reason for my visit, offering a broader treatment approach, which I appreciated. While I understand that diagnosing multiple issues within a half-hour appointment is challenging, the consultation was helpful and provided the reassurance and confidence boost I was looking for.

Omnia Therapy - Online

Psychotherapy

The support at the very beginning when I was accessing the service was excellent - the person I first communicated with was helpful, gentle and kind. I felt able to ask questions and to access the support on my own terms. Getting a regular appointment that suited my needs and schedule was also easy - as a single parent, I really appreciate the flexibility. The portal took a little bit of getting used to but here too, lots of friendly support was available. The counsellor I speak to weekly is just brilliant. They are flexible and kind, and our relationship has evolved according to my needs. It's genuinely changed my life, and I couldn't be more grateful.

HCA Healthcare UK London Bridge Hospital

Diagnostics & Testing, Haematology, + 11 more

Dr Coker always presents in a professional yet approachable manner. She is very clear in explaining any tests results; her treatment plan; and any further investigations she thinks should be undertaken. The language she uses is accessible. She is receptive to answering any questions I might have. She promptly keeps my general practitioner informed of my current treatment, to ensure my medical care is managed holistically. She is an active listener and always allows me time to explain my current symptoms etc. In her professional manner, her approachability and her persistency in investigating my symptoms, I have confidence that I am in good hands.

Mr Ernest Barlow-Kearsley

Podiatrist

Mr Barlow-Kearsley performed bunion surgery on my left foot in September 2025 and I was signed off yesterday with a near perfect outcome, which I have every confidence will be completely perfect in a few more months. I trusted him implicitly after our initial consultation and he gave me the reassurance I needed to go ahead with this fairly major elective surgery. He was supportive in the recovery process and responsive to any concerns. I would highly recommend him to anyone and very much hope he will be able to do my other foot next year!

Dr. Omer Abdalla

Urologist

Dr Abdalla was very friendly, which put me at ease during a very worrying and stressful time. He explained things clearly and patiently listened to my questions and answered them honestly and in a caring way. I found this to be the case when I saw him pre-surgery, in recovery and during my post op follow up consultation. I am so grateful to Dr Abdalla and his team. His surgical expertise, care and attention led to the best possible outcome that I could expect. I am so thankful to him and cannot praise him enough!

Mr Yuksel Gercek

General Surgeon

Mr Gercek provided an excellent service from start to finish. His manner was straightforward and all explanations were thoughtful and easy to understand. Importantly he listened and proposed an investigative approach that was thorough and covered all symptoms. This was an anxious period and the treatment process was efficiently managed which was very much appreciated. I would not hesitate to use the services of Mr Gercek again in the future. Thank you.

The Lister Hospital, part of HCA Healthcare UK

Fertility Medicine, Orthopaedic Surgery, + 12 more

My experiences at the Lister hospital were generally positive. The facilities are clean and modern. The wait time was variable but generally ok. There wasn't much continuity in the nursing and sonography staff I saw which is a shame, and the quality was variable, but in general most of my experiences were with skilled and knowledgeable staff. On a few occasions I wasn't entirely confident in the nurse or sonographer treating me.

Mr Osama Naji

Obstetrician & Gynaecologist

Mr Naji and his team were very responsive to my concerns, listened to my preferences, moved quickly to take excellent care of me, and gave me confidence that I was in skilled hands for my surgery. He also thought of every contingency, ensuring that nothing was going to go wrong during the operation, which was more complex than anticipated. Thanks to his experience and expertise, I was on my feet and back to good quickly.

Mr Adam Stearns

General Surgeon

From the outset Mr Stearns explained the procedure clearly, along with outlining the possible outcomes of surgery and likely recovery time and experience. This meant I had a good understanding of what to expect and was able to choose a suitable time period for the surgery to fit around other commitments. Mr Stearns has always been very responsive, being quick to answer queries and offering clear options at each stage.

Mr Hassan Elhassan

ENT Surgeon

I visited Mr Elhassan following a questionable experience with another ENT that insisted I needed surgery. Mr Elhassan immediately put my fears at bay. He checked me thoroughly, reviewed my scans and explained everything in very simple language - including confirmation that surgery was absolutely not needed. He has an excellent bedside manner and makes visits to him very pleasant.

The Walcote Practice

Dermatology, Diagnostics & Testing, + 14 more

I have been a patient for ten years and have always left a consultation feeling better informed and with a clear plan of action. The doctors take the time to listen and support appropriately. I have multiple chronic health conditions and the continuity of the Walcote doctors helps me to navigate the various NHS healthcare pathways that are required.

Cromwell Hospital

Paediatrics, Cardiology, + 17 more

I really like the Cromwell Hospital in Kensington London. It's clean modern well organised and I like the consultants. The nursing care is absolutely fabulous and the nurses overall are highly trained and experienced. The pharmacy is efficient and staff are super helpful and the registration staff are terribly nice and helpful. 10/10.

Cathedral Dermatology

Dermatology

Despite the circumstances, my experience at Cathedral was very positive. There was a very friendly, professional atmosphere. I was assessed & operated on on the same day. No complaints at all. Can’t say that about too many things these days. Well done to everyone at Cathedral.