
Hale Private Clinic
Anaesthetics, Clinical Psychology, + 8 more
I honestly don’t usually write reviews, but after my experience today I felt I absolutely had to because I genuinely cannot fault this hospital or the people who looked after me.
From the moment I walked through the doors, I felt completely welcomed, cared for and safe. The hospital itself is beautiful, with such a lovely atmosphere, but what really makes this place exceptional is the staff. Every single person I encountered was professional, kind, compassionate, attentive and genuinely caring. Nothing ever felt like too much trouble.
Angela and Paul, the nurses looking after me on the ward, were absolutely wonderful. They made me feel so comfortable and cared for throughout my stay and were always there whenever I needed anything. And a special mention has to go to Paul for what can only be described as the world’s best tea and toast!
My anaesthetist was fantastic. Unfortunately I can’t remember his name, but he was incredibly professional and reassuring and I felt completely safe in his hands going into surgery. From the moment I arrived in theatre, the atmosphere was so relaxed and reassuring. There was music playing, everyone was friendly and engaging, and there was plenty of conversation and good chat, which made the whole experience feel so much less clinical and intimidating.
Alex, my recovery nurse, deserves a huge thank you too. I woke from the anaesthetic understandably in quite a lot of pain and was also sick, and he was absolutely fantastic. He was immediately on top of my pain relief and anti-sickness medication, stayed with me and made sure I was okay. My symptoms were managed so quickly and effectively that, looking back, it’s almost difficult to remember that those first moments in recovery were actually quite rough because everything surrounding them was handled with so much care.
And finally, Mr Mounir, my surgeon. I honestly couldn’t have asked to be in better hands. He is incredibly professional, kind, caring and meticulous in everything he does. He took the time to go through everything with me properly, making sure I fully understood what was going to happen and that I was completely comfortable with the plan. His attention to detail and the care he shows his patients is exceptional, and I have felt completely confident in him throughout this whole process. I have always loved his work and I feel very fortunate to have had my surgery with him.
I’ve been discharged home today with everything I could possibly need — clear aftercare information, pain relief, antibiotics, contact numbers and even direct access to my surgeon via WhatsApp should I have any concerns. At no point have I felt like I’ve simply had my surgery and been sent on my way. I feel genuinely looked after.
Having surgery is obviously a huge thing and naturally comes with nerves, but the team made the entire experience feel safe, calm and positive. When I think about today, what stands out isn’t the pain or the sickness after my anaesthetic, it’s how incredibly well I was cared for from beginning to end.
I am so grateful to every single person involved in my care. You are an absolutely incredible team and I cannot thank you enough for how you looked after me today.
I would recommend this hospital, Mr Mounir and his team without hesitation. An absolutely outstanding experience from start to finish ❤️
Seen for:
Breast Augmentation Mastopexy (Enlargement & Lift)