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Freedom Vision - Gloucester

Ophthalmology

I have had Cataract operations to both eyes January-March 2025. Things didn't start well when the Surgeon, in a 'telephone consultation' with me, committed to a price for the new lenses I would get. This was later overruled by the Management who told me the Surgeon didn't have the authority to agree a price with me. So I had to pay quite a bit more than I was originally told. As in some £400 per eye more. Amusing to observe how the 'care' (on the NHS, but sub-contracted to this private business) was promoted as being 'Exactly the same as Private Medical Care'. Oh no it wasn't ...it was much better. Once I was flagged up as 'potentially suitable for a PRIVATE operation' using Implants that were 'Not available on the NHS' I was treated very different. Previously done examinations were repeated 'to be sure'. Does that mean they are not sure if you are a NHS Patient? ;). Additional examinations 'not available on the NHS' were done. Am I being unfair? A short review would just say this: *Generally excellent professional friendly staff. * Medical care excellent. But.... Appointment waiting times need reviewing - I have always had to wait at least 45 min, sometimes more than on hour, before being seen. Why? If you depend on a relative or friend to drop you off and pick you up it sometimes got a bit difficult: Is this appointment going to take 30 Min, or 4 hours? Nobody knows. Admin/organization sometimes a bit confused - Why did I get an email survey for my right eye, and not for my left? Waiting in the corridor between different checks in different rooms a bit of a hit and miss - staff running around, folders being handed over, people sitting and waiting being missed, the order in which things were done got a bit confused sometimes, patients reminding passing nurses that others who arrived after them were seen before them. But all with good humor! But, in the end, I can see excellent again with both eyes - and that is what is really important.

Meadows & Wood Hearing Care - Worle

Audiology, Diagnostics & Testing

My hearing care assistant Claire was brilliant. I only made the appointment because I was spending New Year in the area from London and still had muffled hearing despite being under treatment for wax removal in both ears. I had already gone down the local NHS route, which uses only irrigation, to no effect and the private (Specsavers) route, which uses only micro-suction, with limited success after several visits. So I was delighted that with just one treatment of about twenty minutes at Meadows and Wood my ears were completely clear. Claire used both methods in appropriate combination to get the result I wanted. She was very pleasant, friendly and extremely professional and fully answered any questions I had. She was also careful to keep me informed of what she was doing at every point of the treatment whilst ensuring that there was no pain or discomfort. I would unhesitatingly recommend Meadows and Wood to anybody. The standard of treatment I received was so high that it might well be worth making the trip from London the next time I need their services!

The Joint Injection Clinic

Diagnostics & Testing, Imaging (Scans), + 4 more

Dr James Thing is a miracle worker—I am now walking almost completely normally for the first time in almost a year. I had a Baker's Cyst which he drained and injected. I had limped into his office, barely able to walk and I (almost) skipped out. He did a scan on my foot but wouldn't do an injection until I had an MRI. This is good medicine as he wanted to be sure he was injecting in exactly the right place, and indeed, he wanted to make sure an injection was the right thing to do (which it was). The foot is so much better. I am back to walking my normal 4 ½ -5 mile routes without much difficulty. Dr James Thing is a brilliant doctor! What I like is that you go in, he does an ultrasound to make a diagnosis, and if appropriate, he carries out the procedure there and then. No waiting for additional appointments at additional costs. Treatment and relief are immediate. That is amazing to find in this day and age.

HCA Healthcare UK The Harley Street Clinic

Breast Surgery, Cardiology, + 9 more

I’m grateful to Mr. Tsepov, Vicky, Nadia, and the full medical team for the care I received across my surgeries. From the first consultation to post-op support, I felt looked after in a steady, consistent way. Mr. Tsepov explained the plan clearly, set realistic expectations, and answered my questions without rushing. His calm and confident manner helped me feel safe, especially during moments where I felt anxious. Vicky, the nurse, was outstanding. She was attentive, warm, and reassuring. She noticed what I needed and acted quickly. That kind of care matters when you feel vulnerable. Nadia, Mr. Tsepov’s PA, was organised and responsive. Communication was clear and quick, and the admin side ran smoothly. That reduced stress at a time when I had limited energy. Thank you to everyone involved. I felt respected, listened to, and cared for as a whole person, not a task.

Mr Denis Tsepov

Obstetrician & Gynaecologist

I’m grateful to Mr. Tsepov, Vicky, Nadia, and the full medical team for the care I received across my surgeries. From the first consultation to post-op support, I felt looked after in a steady, consistent way. Mr. Tsepov explained the plan clearly, set realistic expectations, and answered my questions without rushing. His calm and confident manner helped me feel safe, especially during moments where I felt anxious. Vicky, the nurse, was outstanding. She was attentive, warm, and reassuring. She noticed what I needed and acted quickly. That kind of care matters when you feel vulnerable. Nadia, Mr. Tsepov’s PA, was organised and responsive. Communication was clear and quick, and the admin side ran smoothly. That reduced stress at a time when I had limited energy. Thank you to everyone involved. I felt respected, listened to, and cared for as a whole person, not a task.

Dr Alex Cappai

Psychiatrist

She listened to all my concerns and gave me good advice on therapy and pharmacological treatment. I conducted some research before booking with Diverse Minds Clinic, and I was reassured because the clinic is registered with the CQC (unlike some other popular services in London), and Dr Cappai also works in the NHS as an ADHD specialist. The building in central London, Harley Street, is very elegant, and I felt comfortable during the long assessment (I had a 3-hour ADHD and ASD assessment), and Dr Cappai allowed some breaks and ensured I was at ease. The appointment started on time, and the report was very thorough. I am happy with the service. I cannot recommend it highly enough.

The Lindo Wing at St Mary’s Hospital

Respiratory Medicine, Dermatology, + 21 more

I had a day procedure at the Lindo Wing and the experience was excellent. The doctors and nurses were incredibly supportive, professional, and kind, which made a stressful situation much easier to cope with. The entire process, from arranging the initial consultation to scheduling the procedure, was handled very efficiently, with minimal waiting time. The medical staff took the time to explain everything clearly and made sure I felt comfortable and well cared for throughout the day. The environment was calm, clean, and reassuring, and I truly felt that I was in very safe hands. I am very grateful for the care and compassion shown by the whole team.

Mr Farooq Khan

Urologist

I cannot recommend Mr Khan highly enough for the care he provided during my prostate investigations. He was calm, professional, and extremely thorough throughout. He explained everything clearly, took time to answer my questions, and ensured I felt informed and reassured at every stage. His approach was measured and sensible, focusing on the right course of action without unnecessary intervention. At what can be a worrying time, his manner made the process far easier to manage and I always felt I was in safe hands. An excellent consultant and a credit to his profession.

Professor Robert Jones

General Surgeon

This was a final telephone consultation after my recent laparoscopic cholecystectomy. As always, Professor Jones was friendly, professional and clear in his questioning. His answers to my queries were thorough and reassuring. He was more than happy to take his time and encouraged dialogue. His approach from initial consultation, the pre-surgery and post-surgery discussion on the day, and final consultation has been exemplary throughout. His surgical skills are outstanding.

Mr Jamie Vatish

General Surgeon

I first met Mr Vatish at the womens hospital when he gave me my second breast cancer diagnosis. I had a lot of questions and concerns that he listened to and addressed. I have since had my consultations privately at the Priory Hospital and again, I have felt heard and listened to. My surgery was a bit more complicated due to my history and he found solutions and I am very happy with the results (achieved clear margins first time) and scar has healed well

Guy’s Assisted Conception Unit

Fertility Medicine, Obstetrics & Gynaecology, + 1 more

I am very grateful for the support of the wider team throughout our journey. Everyone was kind, professional, and consistently supportive, which made a challenging process feel much more manageable. A special thank you to Nurse Magnolia for her incredible kindness and reassurance during my embryo transfer — it meant so much. We truly felt well cared for at every stage and are deeply appreciative of the whole team.

Mr Ashutosh Tandon

General Surgeon

Mr Tandon is extremely professional. I felt very safe in his care. Every stage of the surgery was thoroughly explained and agreed before proceeding. The post op consultation was very professional and the surgery was explained again using photographs from the surgery. The surgical wounds have healed very well and a point to mention; his suturing is immaculate, leaving me with minimal scarring. Highly recommended.

Pure Sports Medicine - Raynes Park

Nutrition, Osteopathy, + 4 more

I have had physiotherapy treatment with Seth Chambers for several months for various conditions. I was very pleased with Seth's advice which was instructive and really helpful in treating my injuries. It was also very useful that he could refer me to the musculo-skeletal doctor Sarah Rollins at the same practice who was also excellent. I am now injury free and would happily recommend both of them.

Spire Murrayfield Hospital Edinburgh

Cardiology, Cosmetic (Aesthetic) Medicine, + 15 more

Communication about where the treatment was to take place could have been a bit clearer - appointment was arranged via Shawfair Park reception but treatment was actually at Murrayfield which wasn't clear to me. Murrayfield reception also called and seemed surprised too that it has been done by Shawfair but didn't clarify where it was happening. All worked out in the end though.

Mr Stephen Burgess

Ophthalmologist

I don't remember it much, however the right eye was well and painlessly operated, the left eye, it seems, the surgeon encountered some issue and he mentioned it to nurse, I did not understand, but for a few days the eye was sore around periphery of eye ball muscles, it would have helped to know what, if anything, occurred there.

Mr Sathya Murthy

Orthopaedic Surgeon

Everything went really well couldn’t complain. Everything was explained thoroughly to me. Everything went forward as planned left hospital now recovering very well. Still have some more work to do on getting me a lower leg back further than it is at the moment but in general it was good, thank you.