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London Heart Practice

Cardiology

I booked my appointment directly with Parkside Hospital, Wimbledon, so I didn't attend the London Heart Clinic nor any HCA premises, so my comments relate entirely to Parkside Hospital. 1 - Booking the appointment was a welcoming experience, Tanya was friendly, polite, courteous and easy to converse with. 2 - A follow up email was sent with the appointment details and patient information form which gave some scant details that would not in themselves form the basis of a contract imo. 3- On arrival for the appointment, I was asked to sign a form in 3 places. I was not given a copy of it nor given a chance to take it and read it in the waiting area, I was just asked to sign it, without it being read. 4 - on the basis that this document is in fact a contractual document setting out terms and conditions, which I didn't get to read, this is very poor practice, and could be challengeable. I also have no idea whether it made any reference to 'consent' within it. 5 - I was not handed a copy of the form before or after signing, and the form, with my signatures, has not been emailed to me subsequently, and it is now 2 days after the appointment. 6 - I arrived early for my appointment in the hope that I might be seen earlier than planned, but in the event, I was actually taken in for my appointment 25 minutes after my appointment time, but on the other hand, I had some 50 minutes, so I might have delayed someone else or made Dr Hinton late on leaving. Having said that, he didn't rush me at all, and I am very grateful for this. 7 - Dr Hinton himself was a pleasure to consult with. He made me feel at ease, and he enabled me to feel validated, and heard. He was kind and supportive and I felt I had found someone I could trust. Trust is a super important factor to me, as I've had so many bad experiences in the past. 8 - Dr Hinton grasped matters quickly and set out a case management plan, and dictated his letter to my GP in my presence, for which I am grateful. The only issue I have with that is, that I would rather the NHS GP is not involved, as I have no faith in NHS medical services right now, and I would wish to refer the letter to my health insurers, but am not sure how this will be done, and particularly so, if I am reluctant to speak with my NHS GP? I'm hoping that I will also be furnished with a letter that I can produce to my health insurers, so as to get authorisation for a scan plus it's super important that the letter has been sent to the right GP practice, and I hope it has. I did amend this quickly on the form. This has left a bit of a grey area for me, and I don't know if it was mentioned on the form that I was asked to sign without being able to read through it or be furnished with a copy so I could read it whilst waiting and ask for any amendments? 9 - Parkside is easy to access but it's looking a bit shabby in the outpatients area from my perspective, and the staff look a bit unkempt. My aunt was awarded an MBE for her services to nursing nearly 40 years ago, sadly, she is no longer with us, but she was a stickler for her staff having pristine uniforms, admittedly in the days when nurses wore hats and cuffs, proper uniforms, and butterfly belts, but she was always immaculately turned out and took a pride in her appearance, as well as her work. I often think that today, it begs a question about infection control, or moreover, the lack of it. 10 - it would have been nice to have someone volunteering to work the drinks machine. Older people are afraid to ask but are often dehydrated when waiting, and as we age, technology becomes quite challenging, even a drinks machine!

Miss Jess McMicking

Obstetrician & Gynaecologist

When my husband and I found out about our pregnancy it was immediately clear to us that high quality personalised obstetric care was going to be a key priority for us. Luckily we were recommended Jess by our (also very lovely) GP and we couldn't have wished for a better outcome on all fronts: Jess' track record gave us a lot of trust initially and interacting with her it quickly became clear how she built it - her friendly and skilful guidance helped us through each stage of the pregnancy and even took away my fear of the c-section, which was indeed executed perfectly by her and the wider team she put together. The most important feature of the package we booked in our view was the constant access to her and her team via text and phone, which gave us the reassurance we needed - and which was absolutely instrumental in helping us manage an ankle fracture I sustained in my second trimester as we were able to make the best decisions for our baby by getting the right input through the initial night we spent in A&E and also further down the line. We would absolutely want Jess by our side again should we be lucky enough to experience a second pregnancy!

Fitzrovia Suite

Obstetrics & Gynaecology

My experience at the Fitzrovia private maternity suite at UCLH was exceptional from start to finish. The room's were spotlessly clean, comfortable, and calm - exactly what you hope for during such an important emotional time. The food was genuinely excellent, with a great variety of choices, which made a real difference during recovery and long days on the ward. Most importantly, the staff were absolutely amazing. From the midwives and healthcare assistance to the catering team, every single person was kind, caring and professional. The midwives were extremely knowledgeable and always on hand to support and reassure, no matter the time of day. Nothing ever felt like too much trouble. What truly stood out was the continuity of care even after discharge. The midwives remained available to support me with breastfeeding and post cesarean aftercare, which was invaluable and made me feel supported well beyond my stay. I cannot fault the Fitzrovia private maternity suite at UCLH. The standard of care, compassion, and attention to detail where outstanding, and I would highly recommend it to anyone considering private maternity to care.

Spire Regency Hospital Macclesfield

Breast Surgery, General Surgery, + 17 more

I received my care at the Spire Regency Hospital in Macclesfield following a unicompartmental knee replacement in November 2025, and the standard of care throughout was excellent. From recovery through to the ward, the post-operative care was consistently compassionate, professional, and attentive. Every member of staff I encountered — from nursing and medical staff to healthcare assistants, physiotherapists, and catering staff — was kind, supportive, and clearly committed to patient wellbeing. Although I didn’t manage to note everyone’s name, those I did were outstanding and a real credit to the hospital. The physiotherapy support was particularly impressive. My post-operative physiotherapist understood exactly how far my knee should be bending at each stage and struck the right balance between encouragement and reassurance. This helped me overcome the understandable mental barriers around pain and guarding, and I was given a clear and structured recovery exercise plan to follow at home.

Mr Daniel Urriza Rodriguez

Vascular Surgeon

Mr Rodriguez is very personable and explains everything clearly in non medical terms to you as the patient, ensuring that you are clear on what is causing your symptoms and the corresponding appropriate treatment path. You feel relaxed to ask any questions or for clarifications, and he encourages you to give your feedback to him in terms of being clear on the technical information he is providing, and without embarrassment, if you struggle with the medical complexities and need him to explain these again. I was very impressed by Mr Rodriguez both as an expert in his field and also in the kind way he interacts with you during your consultation. He was kind in personally taking me to show me where the MRI suite was in the Manor Hospital in order to book my MRI. You will be in safe and caring hands.

Castle Craig Hospital

Psychiatry, Psychotherapy

Jag kom till Castle Craig från Sverige efter att ha blivit hänvisad av Beroendekliniken i Stockholm, och jag var nervös inför att resa utomlands för behandling. Redan från början kändes dock hela processen lugn och välorganiserad, vilket verkligen hjälpte mig att känna mig trygg. Personalen var vänlig, tillgänglig och visade ett genuint engagemang för min återhämtning. Behandlingen kändes personlig och aldrig stressad, och för första gången kände jag mig verkligen lyssnad på och förstådd. Den lugna miljön gjorde det lättare att fokusera på mig själv och mitt tillfrisknande. Jag åker härifrån med mer självförtroende, klarhet och praktiska verktyg för vardagen. Jag skulle absolut rekommendera Castle Craig till alla som söker stöd, även om det innebär att resa från ett annat land.

CAS Medical

General Practice (GP), Primary Care

I had an outstanding experience with Dr Socklingham. From the very beginning, he was warm, caring, and genuinely attentive, taking the time to listen carefully without ever making me feel rushed. His communication was clear and reassuring, and I felt fully involved in every step of the decision-making process. What truly stood out was the rapid feedback and proactive approach to treatment planning — I received timely follow-up, clear explanations, and a well-thought-out plan that gave me real confidence. The consultation was delivered with professionalism, empathy, and efficiency, and I would not hesitate to recommend to anyone seeking high-quality, patient-centred care

Professor Malcolm Finlay

Cardiologist

I first saw Professor Finlay as an NHS patient in January 2025 and one of the first things he said was that he could definitely improve my heart arrhythmia and improve my quality of life. He was right. He explained everything clearly without a lot of medical jargon and listened to my concerns. He is down to earth and doesn’t sugar coat things. He has seen me regularly for consultations and carried out another procedure when it became necessary. In these days where it’s sometimes difficult to trust people, I can honestly say that I trust Professor Finlay 100% to do the very best for me. I feel great and at 82 looking forward to travelling to Cairo next month.

Professor Jeremy Sanderson

Gastroenterologist

I have been with Professor Sanderson at London Digestion for more than 10 years. As always he puts you at ease, listens to your concerns and is friendly and extremely professional. He is an expert in the treatment of Crohn’s Disease and is the only specialist that I have seen in the 30+ years that I have had Crohn’s, who has really understood and treated my Crohn’s properly, hence why I continue to have him as my specialist despite no longer living in the area. I very highly recommend London Digestion, Professor Sanderson and all of his friendly staff.

Mr Farrukh Gillani

Orthopaedic Surgeon

I had a partial meniscotomy with Mr Gillani on 25th November 2025 at Raigmore hospital. The whole process on the day was outstanding clinical service. From the nurses on the ward, the physiotherapists, the anaesthetist and Mr Gillani himself. Everything was explained thoroughly and I received excellent care from everyone. I have also had a follow up appointment today with Mr Gillani. I have found him to be of the highest standards and he has always been available to explain the issues with my knee and provide reassurance.

The London Clinic

Geriatric Medicine, Haematology, + 13 more

I have always been happy with the service and patient experience at the London Clinic. However, when I went for my MRI on a Saturday morning, MRI department was closed and there was no information about it. I had to go around the hospital to try and find out what was going on. After about an hour I was finally sent to another MRI scanner on a different floor . The clinicians there were lovely and very apologetic about the experience I had although it was not their fault.

Mr Feiran Wu

Orthopaedic Surgeon

I am incredibly grateful to Mr Wu for the success of my thumb CMCJ replacement. Before the surgery, persistent pain made it impossible to enjoy my hobbies, but I am now entirely pain-free with full function restored. Mr Wu was professional and reassuring throughout, and I am delighted to be back to gardening and playing golf without any discomfort. I highly recommend his expertise to anyone considering this procedure.

Clarity - Coventry

Gastroenterology, Ophthalmology

I took the decision to have the cataracts removed from both eyes at the same time thereby reducing recovery time. It was an excellent decision - the care and professionalism provided by Clarity was excellent with clear and concise instructions. The administration of the necessary eye drops was all consuming for four weeks but well worth the effort. The difference in vision is quite astounding. Thank you Clarity.

Dr Bivas Biswas

Obstetrician & Gynaecologist

I was given clear information and time to explore different options. There was ample opportunity to ask questions. The care given before , during and after the surgery was excellent - again clear explanations and advice with space given for me to absorb information and to ask questions. Dr Biswas was pleasant , listened to my concerns, making me feel very confident about the whole process.

Mr Mark Tyrrell

General Surgeon, Vascular Surgeon

I took my son to see Mr Mark Tyrrell and we had a really positive experience. He was kind, professional, and very honest, taking the time to explain everything clearly and realistically, which really reassured us. He answered all our questions and made us feel completely at ease. I would happily recommend Mr Tyrrell to anyone needing a vascular surgeon.

Active X Clinics Edinburgh, West End

Osteopathy, Physiotherapy, + 2 more

I was recommended Active X Clinic in Edinburgh for osteopathy by a friend who has been going there for many years, as I have lower back pain. Gavin talked me through everything and I felt listened to and comfortable. I felt immediate relief afterwards and plan to receive further treatment. I would definitely recommend them, very professional.