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RTN Mental Health - Right To Choose

Diagnostics & Testing, Psychiatry, + 1 more

Communication is not at all a strong point of RTN diagnostics. I was told, I , as-well as my designated persons had to fill in online questionnaires . It took several communications for the questionnaires to be sent out to them . My brother who was the main person and only relative RTN wanted to fill in my developmental questionnaire never has received any communications whatsoever despite them telling me they had sent it to him several times. One of the problems I faced was that I do not have any living relative or friend who knew me in childhood, apart from my brother, but he is 3 years younger than me, so in light of this I was instructed to fill in my background questionnaire myself , to the best of my ability as he would be less likely to know the answers. I was also requested to send in further evidence including a medical summary report , school reports and my personal symptom observations. I had school reports from juniors through to secondary school so I proceeded to send those in to the requesting email . This turned out to be wrong because when I chased it up they said it should have been sent to different department/email , and it had not been subsequently forwarded to them. I was not informed of the correct email previously. This obviously delayed and wasted time. Finally I was told that RTN had everything they needed to move forward with the assessment. I was told it would take 3 months to get the final appointment with the psychiatrist who would go through my adhd outcome report With me. after three months I had not heard anything so I had to chase RTN to see when I would get an appointment. When I was finally given an appointment it was cancelled the afternoon before by the psychiatrist stating they required my brother to fill in the background form (they had told me to fill in ) he still to this day has not received it. It was frustrating so I put in a formal complaint because I had taken unpaid leave as a carer to be able to attend my appointment which they cancelled last minute giving an excuse that frankly did not stand because they had been informed about my lack of family to fill in my developmental form months beforehand. When I eventually got my appointment the psychiatrist I was allocated was changed again and then I was informed my report had not been written out completely by the assessor and therefore some of the one hour allocated was going to have to taken up by him having to ask some questions that he said he needed to make the assessment. He also said that it would have been easier if he had my school reports. I informed him that I had sent them as requested twice. He had to search online to find them., he basically was unprepared for my adhd review. He read the school reports to me during my appointment. It seemed to me that it was all being done on the fly. One thing I also noticed is that I seemed to be assessed (in my opinion) according to male adhd symptoms/criteria. I donot feel that RTN have managed this whole procedure efficiently nor professionally. They lack good communication cancel appointments last minute and arrive at the final adhd report review unprepared. I feel the whole process has been made unnecessarily stressful. From start to finish it has taken one whole year. I chose RTN diagnostics as part of the nhs right to chose. I would not recommend.

Mr Nawar Abdulsattar

Orthopaedic Surgeon

I cannot express enough the professionalism and dedication to patient care from Mr Abdulsattar. It was my pleasure to meet with him again to discuss my new hip problems having met him in May 2024 and had my first hip replacement surgery in September 2024. Which incidentally was a first class experience despite the discomfort following the surgery. He reassured me and discussed the recent x ray Of my other hip and agreed that currently I do not require surgery but I would be able to contact his department within the next year if needed. I saw 3 different consultants two through local hospitals and paid privately for a third opinion over 3 years previously to referral to Practice plus at Barlborough. None were willing to free me from pain give and me a hip replacement. Mr Abdulsattar saw my x ray and straight away asked me “would you like a new hip” Having discussed my pain and suffering for 3 years he was and is an angel in my eyes. Thank you Suzanne S.

Professor Samuel Ford

General Surgeon

From the first moment I met Professor Ford I knew I was in great hands. He is so friendly and approachable. He immediately put me at ease. He explained what he would do for me in easy to understand language and I couldn’t wait for my incisional hernia repair. I didn’t have to wait long. I had my pre-op the following week and my operation at The Priory the week after that. The operation went amazingly well and all the staff were excellent and friendly too. I saw professor Ford again last night to have my surgical drain removed and find out what happens next. As it transpires my operation presented challenges that he rather enjoyed solving to my benefit. I feel great just one week since my operation. He has cautioned me to take care until 6 weeks has passed. I promised him I will.

Deanbrook Practice

General Practice (GP)

1. We were wrong footed by the entrance barrier, but luckily another patient was close to the entrance button. 2. Parking was tight - we had to park in the radiology section, but hoped that would be ok. 3. The surgery was wonderfully light and airy and spatially arranged in such a way that each patient could have space and privacy. 4. The staff i have spoken to on the phone were immensely welcoming and efficient, as were the ladies on the desk on arrival 5. The loos were wonderfully clean and airy. 6. Dr. Johnstone was most welcoming and sympathetic. I can't make the next step work, which is to review Dr. J. On only one visit, my experience was very positive. She was clearly listening to what i was saying, and made a very quick referral, for which I am very grateful.

Newmedica Leicester

Ophthalmology

From the moment I arrived at reception until I left at the end of my assessment I was treated really well. Reception staff were really friendly and respectful and explained the paperwork to be completed and assured me that the wait would not be too long. I was called within 5 minutes by the first nurse who carried out all the necessary basic checks explaining everything really clearly. She then sent me back to the waiting area until the doctors were ready to do the final assessment again I only waited about 5 minutes before I was called to the examination room. The doctor explained really clearly what all the tests were for and what would happen when the procedure was to be done. A very pleasant experience from start to finish

Ms Evgenia Anikina

Ophthalmologist

Absolutely brilliant service all round, from the appointments system to the Eye Specialist consultation. Imagine what it would be like if we had a strong economy with enough money to properly fund the NHS, and refurbish the RBH : ) The present long waiting times is nobody's fault, but when needed, in my experience the NHS always responds quickly and professionally to emergencies, and the routine stuff eventually gets done to the same high standard, which is pretty good under the circumstances.. You can tell that the staff are under serious pressure, but generally they still manage a smile. In summary, they are providing a fantastic service, thank you NHS and Evgenia Anikina. David H

Dr Adam Friedmann

Dermatologist

We’re very grateful to Dr Friedmann for treating our older child’s severe eczema. Symptoms started at around 4 months old, but the initial treatments we received elsewhere were ineffective and the condition became severe. It took a long time to control until we eventually saw Dr Friedman. His assessment was clear, the plan was practical, and—most importantly—it worked. After a long, stressful period, our child’s eczema finally came under control. It’s very clear that Dr Friedmann’s primary goal is effective treatment and real outcomes, not just short-term symptom relief. We fully trust his clinical judgement, skills, and practice, and we highly recommend him.

Mr Slavomir Blazej

General Surgeon

Mr Slavomir Blazej is the surgeon who dealt with my case and performed the major surgery I had on the 8th January 2026. I cannot praise him and the staff highly enough. Everything, leading up to the operation, was clearly and patiently explained. Any questions I had were answered in full detail so I knew and understood exactly what would happen during my treatment and the reasons why. The care and attention I have received has been truly outstanding. The way I was dealt with, the detailed explanations and patience that I received gave me so much confidence. Excellent, truly first class.

Mr David Bell

Neurosurgeon

My surgery has been so successful I can now walk steadily and much further, for several miles without pain. Mr Bell is very patient and communicative, I had plenty of time to ask questions in clinic. My other, milder narrowing at L4 is being managed conservatively and I can rest assured that it will be operated on only when it becomes absolutely necessary. My quality of life has improved tremendously and the doctor in my family has nominated Mr Bell for a greatly deserved award.

Professor Arpit Jariwala

Orthopaedic Surgeon

Professor Jariwala saw me within his private clinic where he assessed my pain. He examined me and explained the potential findings, future investigations and likely treatment. Professor Jariwala used literature to support my understanding during explanation. Professor Jariwala was kind, compassionate and very empathetic towards my difficulty. He has continued to communicate with me directly or via the team at Tayside complete health. Most importantly, he listened to me.

Elanic

Cosmetic (Aesthetic) Medicine, Dermatology, + 7 more

I cannot fault my experience, everyone involved in my care and treatment where kind, warm and welcoming whilst still having all the knowledge required to reassure throughout treatment Due to the of my surgery this was very reassuring as at no point did I feel overwhelmed or uninformed I would highly recommend elanic clinic to anyone considering treatment in the future I can’t thank the team enough and I still have healing to do

sykle.life

Cardiology, Diagnostic Pathway – Cardiac, + 6 more

Couldn’t rate the practice more highly . Excellent care . The doctors have the time to discuss all concerns no rushing . They have relationships with top specialists. . .Appointments for tests are organised efficiently and fast. The practices thinks beyond the present to future health . It’s still has the ethos of a traditional gp with families and generations as patience You are in safe hands

Newmedica Newcastle

Ophthalmology

I was amazed by the e efficiency of the staff and how reassuring they were I was introduced to everybody involved, who were all very kind.. It was painless, over so quickly, the consultant Ayad Shafiq was talking to me all the time and the nurse I Fiona was with me throughout everything, even holding my hand through the procedure. I’m actually looking forward to my other eye appointment!!

Meadows & Wood Hearing Care - Portishead

Audiology, Diagnostics & Testing

I have just got home from having my ears cleaned out by Toby, i slways enjoy my visits to have the treatment, Toby is very gentle and caring and I would recommend Meadows and Wood to anyone with wax ptoblems and hearing aid care - my son visits Worle and two friends go to Portishead also on my recommendation - I have been looked after for about 3 years now and am very happy with the service.

Fortius Clinic London

Diagnostics & Testing, Hand Therapy, + 14 more

My procedure was a day case and regardless of that I was given a private room which was very spacious and clean. All nurses and staff I came across and who took care of me were really kind and friendly. My allocated nurse and physiotherapist were really nice and explained everything I needed to know in terms of medications and post-operative recovery. Overall, I had a fantastic experience!

Mr Mazin Ibrahim

Orthopaedic Surgeon

I’m extremely grateful to Mr Mazin Ibrahim for my tibial plateau surgery. His care and communication were exceptional—he was consistently reachable and followed up closely in the weeks after the operation. It’s exceptional to have such great medical attention with such a friendly personality. I felt genuinely supported throughout and would highly recommend him.