Find your trusted Doctor

RTN Mental Health - Right To Choose

Diagnostics & Testing, Psychiatry, + 1 more

I first started my process in January 2025, using right to choose. There wasn’t a lot of information to choose between providers so I went with the fastest assuming they’d all have to be of a standard to qualify with the NHS. RTN advertised a fast service somewhere up to 12 weeks. Communication is extremely poor. The stages and processes are not explained. Everything is digital, you’re bombarded With a stream of individual emails directing you to forms or questionnaires that have to be completed on a portal that is unfriendly to use. You receive repeated requests for the same information and it’s not clear if you’ve already completed something on the portal. Links expire before you’ve had a chance to read your email so expect delays. Support is poor, if you need help when navigating the forms phone lines are open reduced days and hours differ. Email support is slow and if you have any communication impairment this can be further complicated because of misunderstandings, leading to long email exchanges which are exhausting. It’s very hard to get an update on where you are in the process. There is no transparency. All cases will be different so it’s understood exact times can’t be given but it would be helpful to understand the stages and where you are up to and next steps. This doesn’t happen. I made the mistake of leaving them to their own devices to update me and didn’t chase for 3/4 months, finding they had lost some of my test results. When choosing my first appointment with them online, no information is given on the assessor to make an informed choice so I chose the earliest appointment. The assessor was a graduate fresh out of university, in post for around 6 months. They were not a qualified psychiatrist or psychologist. I was not told this when booking the appointment and offered to go back on the waiting list if I wanted a doctor. The next stage is with a psychiatrist but it’s a long wait because the initial report by the graduate has to be checked. The psychiatrist I saw was an outsourced contractor, I had a poor experience with and there was a communication breakdown. Because they are paid for only the allotted time, for which he was late, he cut me off, very abruptly and he did not follow up when he said information would be sent to me about autism screening. I then received a request to complete an additional test which I later was told was not appropriate. No context is given when you receive these requests and abbreviations and clinical language is used without explanation. Pp RTN then did not attach the results to my file or progress my case. I’m still not sure why this was as when I’ve complained it’s not been fully explained to me. This is very worrying as it suggests no one is reviewing your case. There appears to be no safe guards. I next received a questionnaire titled ‘CV’. This is presumably a precursor to receiving a titration appointment. So I got excited as it’s been 11 months to get to this point. It stand for Cardiovascular by the way. I provide the stats. Then I get three more requests for the same thing.Another indicator no one is monitoring this. I had my first titration appointment in December and a script was written on the 11th, but I still don’t have my meds (it’s 4th Jan), because RTN use an online pharmacy. I wasn’t told to expect an email registration from a company called Cure Connect. RTN sent me an appointment for a follow up even though I hadn’t received my meds. This is how I found out about Cure Connect. I registered with them and they dispatched my meds without texting me so I had no idea what date to expect them. I was away for Christmas. Turns out they have the wrong phone number for me. Cure connect Are digital only and it’s extremely difficult to get in touch with them as they use two factor authentication to access their portal and it was broken when I tried contacting them. They direct you to the portal when you try and seek help. They use Royal Mail tracked 24 and I had to organise a redirect. But it’s not guaranteed. So I’ve been waiting in for two days now and still don’t have my meds. I cut my Christmas break short to drive 163 miles to get back for the redirect. You’re on your own when it comes to navigating Royal Mail and can’t get through to a human. So if you like digital portals, self service and dealing with three company’s through digital mean, being tied down to home for days on end each month to receive your medication this is the company for you the irony of course is that you’d struggle with non written instructions and these types of systems when you have ADHD. RTN are unsympathetic to this and say they can’t send patients individual information /instructions about Cure Connect. Complaining gets you nowhere. They just say they have unprecedented demand and reduced support is temporary. But I’ve read complaints that go back at least 18 months. That’s it temporary, that’s their normal BAU. I’m not sure if they prioritise private referrals but they’ve clearly bid low for the NHS contract based on volume and cannot handle the workload. We are suffering for it.

Oval Medical Centre

Cardiology, Cosmetic (Aesthetic) Medicine, + 10 more

I have attended this practice twice now for my son ongoing illness. First visit we have Dr Victor, second we have Justino Monteiro. Both were very professional and friendly. My son who was crying manage to stay calm with both doctors. As a parent I was very happy with the customer care. Also Domingos the practice manager accommodate my son for a last minute appointment in time of crisis, which I was so grateful. Thank you so much for all your attention and looking after my son. I would recommend this place to friends and family.

Cleveland Clinic London

Vascular Surgery, Gastroenterology, + 10 more

The booking team are very unhelpful. They are not following the doctors instructions and offer appointments that are spread out throughout the day. There needs to be clear communication between them. My doctors secretary has ignored the doctors instructions and failed to respond to my email to address my appointment schedules. This has caused me to waste 4 weeks. I only came to your clinic as I wanted to see a world renowned doctor. Sadly your service has tainted that doctor’s reputation.

The Park Hospital (part of Circle Health Group)

Breast Surgery, Cardiology, + 19 more

I had my surgery at The Park Hospital and my experience was excellent. The hospital was very clean and well maintained, and all of the staff were extremely helpful, caring, and professional throughout my visit. I felt very well looked after from start to finish. The food was good, there were free hot drinks available, and the physiotherapy support was excellent. Overall, it was a really positive experience and I wouldn’t hesitate to recommend The Park Hospital.

Spire Manchester Hospital

Orthopaedic Surgery, Ear Nose & Throat Surgery (ENT/Otolaryngology), + 11 more

Spire Manchester Hospital provides an extremely well run and professional service. The reception team were friendly and efficient, the waiting areas were calm and clean, and the clinical staff showed real care and attention at every step. Communication was clear, appointments were organised on time, and the overall experience felt respectful and genuinely focused on patients. An excellent standard of healthcare that I would readily recommend to anyone.

dentalessence - Sompting

Dentistry

I had a check up.....my teeth are not doing very well and I'm holding on to them and looking after them as best I can....my dentist compared my latest x-ray with one taken 2 years ago and explains what's going on and what I can do to keep them as long as I can ... it's good she takes the time to explain without making me feel awkward.... And I always say to never underestimate a kind word and a nice smile....:)

Mr Jonathan Yu

Ophthalmologist

Mr Yu provided me with excellent timely care. He was friendly and very approachable, understanding my huge anxiety related to serious visual problems that could negatively impact on all aspects of my life. He carefully explained the nature of my eye problem and the treatment options available highlighting the relative advantages and disadvantages of each one.

Dr Nazar Sharaf

Neurologist

Dr Sharaf is an extremely kind and compassionate clinician. He was exceptionally attentive and gave me plenty of time to talk through my concerns, addressing them in detail and with consideration. He truly went above and beyond my expectations and when clerical errors occurred he went out of his way to slot me in and made me feel prioritised.

Well Life Clinic Cobham

Allergy Medicine, Clinical Genetics, + 12 more

I needed to have several inoculations for travel to high risk areas. It is possible, but not cost-free, to get this done on the NHS with lots of planning, delays, and waiting for appointments. Or get them all done in one go, here, seamlessly, for a little more cost. Doctor, staff, practice, whole experience all first rate.

Newmedica Plymouth

Ophthalmology

I couldn’t have wished for a more caring and helpful team who carried out my cataract removal surgery. From the receptionist to the consultant they all made me feel reassured, which was much needed as I was very apprehensive about the operation. I’m happy to say it all went smoothly and I’m so pleased with the outcome.

Mr Kirk Bowling

General Surgeon

Mr Bowling explained everything to me about my recent operation and was very helpful with my questions i wanted to ask him about he was very helpful in answering them. im very pleased that Mr Bowling was my consultant as he was very easy to talk too made me feel at ease with all my treatment from start to finish.

Mr Darmarajah Veeramootoo

General Surgeon

I was been suffering for years with stomach issues and Dr Veeramootoo was very supportive about my situation even if other drs weren’t. He was able to diagnose me quickly and treated me very respectfully throughout the whole. He made me feel very comfortable about it and gave me a surgery that I much needed.

Miss Shahnaz Akbar

Obstetrician & Gynaecologist

Miss Akbar is without a doubt the best surgeon ever. She listened to my concerns, no matter how small, and at no point did I feel like she was humouring me. My operation and after care were explained with detail and patience. My operation went smoothly and I recovered very quickly.

Dr. Pallavi Latthe

Obstetrician & Gynaecologist

Dr Latthe was warm, welcoming and listened well. She gave her time and thoughtful explanations to my symptoms and took immediate action to support both the complex and more minor ailments. I also really appreciated the friendly, expert and natural flow to the conversation.

Mr Goran Ahmed

General Surgeon

Mr Ahmed is always warm and professional in his manner. His explanations are clear and he inspires confidence. My overall experience in the Breast unit at FPH has been very positive and the whole team have been a great support.

Dr Stephanie Arnold

Dermatologist

Dr Stephanie was kind and gentle and very knowledgeable. She put me at ease and was very reassuring. There were a few hiccups with the booking as it had to be changed 3 times but I found the overall experience excellent.