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RTN Mental Health - Right To Choose

Diagnostics & Testing, Psychiatry, + 1 more

I first started my process in January 2025, using right to choose. There wasn’t a lot of information to choose between providers so I went with the fastest assuming they’d all have to be of a standard to qualify with the NHS. RTN advertised a fast service somewhere up to 12 weeks. Communication is extremely poor. The stages and processes are not explained. Everything is digital, you’re bombarded With a stream of individual emails directing you to forms or questionnaires that have to be completed on a portal that is unfriendly to use. You receive repeated requests for the same information and it’s not clear if you’ve already completed something on the portal. Links expire before you’ve had a chance to read your email so expect delays. Support is poor, if you need help when navigating the forms phone lines are open reduced days and hours differ. Email support is slow and if you have any communication impairment this can be further complicated because of misunderstandings, leading to long email exchanges which are exhausting. It’s very hard to get an update on where you are in the process. There is no transparency. All cases will be different so it’s understood exact times can’t be given but it would be helpful to understand the stages and where you are up to and next steps. This doesn’t happen. I made the mistake of leaving them to their own devices to update me and didn’t chase for 3/4 months, finding they had lost some of my test results. When choosing my first appointment with them online, no information is given on the assessor to make an informed choice so I chose the earliest appointment. The assessor was a graduate fresh out of university, in post for around 6 months. They were not a qualified psychiatrist or psychologist. I was not told this when booking the appointment and offered to go back on the waiting list if I wanted a doctor. The next stage is with a psychiatrist but it’s a long wait because the initial report by the graduate has to be checked. The psychiatrist I saw was an outsourced contractor, I had a poor experience with and there was a communication breakdown. Because they are paid for only the allotted time, for which he was late, he cut me off, very abruptly and he did not follow up when he said information would be sent to me about autism screening. I then received a request to complete an additional test which I later was told was not appropriate. No context is given when you receive these requests and abbreviations and clinical language is used without explanation. Pp RTN then did not attach the results to my file or progress my case. I’m still not sure why this was as when I’ve complained it’s not been fully explained to me. This is very worrying as it suggests no one is reviewing your case. There appears to be no safe guards. I next received a questionnaire titled ‘CV’. This is presumably a precursor to receiving a titration appointment. So I got excited as it’s been 11 months to get to this point. It stand for Cardiovascular by the way. I provide the stats. Then I get three more requests for the same thing.Another indicator no one is monitoring this. I had my first titration appointment in December and a script was written on the 11th, but I still don’t have my meds (it’s 4th Jan), because RTN use an online pharmacy. I wasn’t told to expect an email registration from a company called Cure Connect. RTN sent me an appointment for a follow up even though I hadn’t received my meds. This is how I found out about Cure Connect. I registered with them and they dispatched my meds without texting me so I had no idea what date to expect them. I was away for Christmas. Turns out they have the wrong phone number for me. Cure connect Are digital only and it’s extremely difficult to get in touch with them as they use two factor authentication to access their portal and it was broken when I tried contacting them. They direct you to the portal when you try and seek help. They use Royal Mail tracked 24 and I had to organise a redirect. But it’s not guaranteed. So I’ve been waiting in for two days now and still don’t have my meds. I cut my Christmas break short to drive 163 miles to get back for the redirect. You’re on your own when it comes to navigating Royal Mail and can’t get through to a human. So if you like digital portals, self service and dealing with three company’s through digital mean, being tied down to home for days on end each month to receive your medication this is the company for you the irony of course is that you’d struggle with non written instructions and these types of systems when you have ADHD. RTN are unsympathetic to this and say they can’t send patients individual information /instructions about Cure Connect. Complaining gets you nowhere. They just say they have unprecedented demand and reduced support is temporary. But I’ve read complaints that go back at least 18 months. That’s it temporary, that’s their normal BAU. I’m not sure if they prioritise private referrals but they’ve clearly bid low for the NHS contract based on volume and cannot handle the workload. We are suffering for it.

Dr Shalini Chawla

Obstetrician & Gynaecologist

⸻ We are incredibly grateful to our consultant obstetrician, Dr Shalini Chawla, for the outstanding care we received throughout my pregnancy and delivery. From the very beginning, she was thoughtful, thorough, and always focused on ensuring the safest and best possible outcome for both me and my baby. Given my previous myomectomy, slightly raised blood pressure, and a transverse lie, she carefully assessed all risks and recommended that my planned C-section be brought forward from 39 weeks to 38 weeks to minimise any potential labour-related risks. This decision gave us complete reassurance and confidence that everything was being managed with great care and expertise. What truly set Dr Chawla apart was how accessible and supportive she was at every stage. She was always available for any concerns, no matter how small, and her care did not stop at delivery. Her aftercare was exceptional- she was incredibly motherly, kind, and attentive, and went out of her way to arrange additional support and care for us when needed. We always felt listened to, never rushed, and fully supported during what can be an overwhelming time. We couldn’t have asked for better care and will always be deeply thankful to Dr Chawla for her professionalism, compassion, and dedication to achieving the very best outcome for our family.

London Trusted Therapy Harley Street

Clinical Psychology, Hypnotherapy, + 1 more

I spent years dealing with anxiety and depression, convincing myself I didn't need therapy - partly due to the stigma around mental health, especially in my industry. By the time I reached out to Dr Olena, my anxiety was affecting my ability to do presentations and travel for work, things that were essential to my role in finance. Working with Dr Olena has been transformative. She used a combination of approaches tailored to what I needed - CBT and existential therapy initially helped me tackle my anxiety head-on. Within months, I was back to delivering presentations confidently and travelling for business again, things I'd been avoiding for far too long. For my depression, we've taken a different approach, incorporating DBT alongside existential therapy. Whilst this remains a work in progress, I'm in a significantly better place than when I started. Dr Olena helped me understand that therapy isn't about 'fixing' everything overnight - it's about having the right tools and support to navigate life's challenges. I only wish I'd overcome my reservations about therapy sooner. If you're in a demanding professional environment and struggling, I can't recommend Dr Olena highly enough. Her approach is practical, insightful, and genuinely effective."

Professor Matthew Winter

Oncologist

Professor Winter is amazing, and I cannot recommend him highly enough. I have been a patient of his for the past 10 months, and throughout this time he has been consistently caring, compassionate, kind, and honest. He always takes the time to explain my treatment options clearly, listens carefully, and answers all of my questions. I especially appreciate how knowledgeable he is and how he stays one step ahead with new and ongoing treatments, which allows me to focus on the here and now with confidence. He makes me feel safe, incredibly well supported, and truly cared for. Professor Winter is also surrounded by a wonderful team who are equally caring and supportive. Their collective care has made a significant difference to my mental attitude and overall well-being. I feel incredibly privileged to have met such wonderful people and to receive such exceptional care.

Mrs Kadi Pariis

Physiotherapist

I had a treatment for an arthritic big toe at Gecko Fitness Clinic, using a product called Cingal under ultra sound guidance and I genuinely can’t believe the difference it has made. Before the treatment, pain and stiffness were really limiting what I could do, especially with sport. I’m currently away snowboarding, and the improvement has been incredible. Pain has been significantly reduced, movement feels much freer, and I’m able to enjoy the slopes without constantly worrying about my toe. It’s made a huge difference to both comfort and confidence. The team at Gecko Fitness Clinic were professional, knowledgeable, and took the time to explain everything clearly, which made me feel very reassured. I would highly recommend both the clinic and the treatment to anyone struggling with arthritis or joint pain.

Dr Piyush Jain

Cardiologist

I had a pre operative test at Bushey Spires Hospital and it transpired that I had a heart issue which precluded me from being given a G.A, I was told to see a cardiologist and BUPA gave me the name of Dr Jain He saw me within a couple of days, and I had many tests before being diagnosed with Atriul Fribrilation. He started me on a course of medication immediately His manner was fantastic, he told me everything every step of the way. I was very scared of my future, but he was re assuring and made me feel both safe and secure. I had cardio version, and now out of Heart Failure. I can recommend him 100%. Unreservedly

Cleveland Clinic Moorgate Outpatient Centre

Imaging (Scans), Cardiology, + 8 more

Welcoming and helpful. Only one lift was working and the remaining one was noisy and slow but there was a notice advising of this. The coffee machine in wait area was out of order Reception staff were kind and helpful but sometimes difficult to understand accent. One set of chairs in a sub waiting area was under a shelf which meant I knocked my head. Appeared clean and efficient and was quiet on day of my visit. Preoperative bloods were done straight after consultation which is very good and in fact results appeared next day. That's good service. Overall allowing for things that happen a positive experience.

Dr Koon Chan

Obstetrician & Gynaecologist

I am incredibly grateful for the care I received during my pregnancy. From the very beginning, Chan was knowledgeable, and reassuring, always taking the time to explain things clearly and answer my questions. I felt genuinely listened to and supported, even during stressful moments. His expertise and calm approach gave me confidence throughout my pregnancy, and I truly felt I was in the best possible hands. I couldn’t have asked for better care and would highly recommend Chan to anyone, especially those facing a high-risk or complex pregnancy.

Fortius Clinic London

Diagnostics & Testing, Hand Therapy, + 14 more

My recent visit to the Fortius Clinic for removal of stitches and a post operative assessment was short, on time and to the point. On arrival, as always for previous appointments, the reception staff were briefed and I was immediately sent to the correct location, waiting time in a comfortable environment was minimal before being called in to see my surgeon, Mr Houlihan-Burne. who took the time to answer a few questions. and assure me that should there be any future queries or worries, he & his staff were always available. Many thanks

Mr Tamer Ghatwary Tantawy

Vascular Surgeon

From the first consultation with Mr Ghatwary, through surgery , follow up consultations and final discharge, I was treated with compassion, care and true professionalism. I clearly understood the surgery I was to under go and the reason for the choice. Without doubt I needed surgery to ease the discomfort I was suffering with, and I’m now delighted that I am discomfort free and cosmetically my body is returning to normality. I could not have been treated better or wished for a better result had I been treated as a private patient.

Nuffield Health The Manor Hospital Oxford

I had an excellent experience seeing Dr Wamil and would highly recommend her. From the outset, she was extremely thorough and reassuring, taking the time to listen carefully to my symptoms and medical history rather than rushing to conclusions. Dr Wamil explained the possible causes of my symptoms in a clear and balanced way and recommended a cardiac MRI to investigate further. She took the time to explain why this test was important which made me feel fully informed and confident in the decision.

Mr Chatenya Chauhan

Orthopaedic Surgeon

A very quick appointment. Actually in and out before my scheduled time. Mr Chauhan has given me reassurance with my wrist. Following on from having the injections I have found a terrific improvement. Some days it’s 90% better. Mr Chauhan said that in some people this is all you need or if it flares up again, to visit my Dr who will then refer me again and it would be the operation. Let’s hope and pray that time is in the distance.

Spire Elland Hospital

Orthopaedic Surgery, Ear Nose & Throat Surgery (ENT/Otolaryngology), + 2 more

I was referred to Spire through the NHS, and from the outset my experience was extremely positive. The process was smooth and well organised, and the standard of care I received was excellent. All staff were professional, attentive, and supportive throughout, which made the experience reassuring and stress-free. Based on the high level of care and service provided, I would confidently recommend Spire going forward.

Mr John (Ian) Jenkins

General Surgeon

You were the first person I saw , and if it wasn't for your first rate care and attention who knows what the outcome would have been. It is a time of reflection for me as I really didn't expect to see my 50th birthday and just wanted to let you know that we, the patients, never forget a good consultant/surgeon and are forever grateful for the care and attention that you provide. I am indebted to you

Meliora Medical Group

Physiotherapy, Sports & Exercise Medicine

Dr Barke supported my son’s recovery from a collapsed lung from the day it was diagnosed and operated on, through the rehabilitation and recovery, and to the point when he was able to play contact rugby again. I am extremely grateful to dr Barke for being so approachable and understanding, and so responsive to all the queries we had during my son’s recovery process.

Cyprus IVF Hospital

Clinical Genetics, Obstetrics & Gynaecology, + 2 more

We chose Cyprus IVF hospital because of its great reviews and we could have not chosen better. The Hospital is well-mentained, staff is incredibly polite, friendly and despite they dont speak English well, they try to make your visit as comfortable as possible. Doctors, nurses, assistantants - all super professional.