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Moorfields Private Eye Hospital

Ophthalmology

It is extremely unpleasant being treated as a cash cow. I had diagnostics for cataracts at Bath St on 18 December 2025. It seemed organised and the consultant, Mr Rajesh Deshmukh (RD), answered my questions and so did his practice manager Paula Jessup (PJ). I subsequently asked for written information on the kind of lenses RD recommended and I had agreed to. They are EROV lenses. When I asked for it, PD's response was that RD had talked to me, I said I couldn't remmber everything and my eyes were dilated so I couldn't see information he showed me on his phone. The written information was not provided. in advance of the surgery. PJ directed me to RD's website. The information on the website writes briefly on product benefits, but doesn't explain how they work. I had bilateral cataract surgery on 2 February at New Cavendish. St. Thgere was no explanation, written or verbal, of the process, eg pre-med, med, timing of procedure, rest afterwards. (There is a very brief outline in PD's email of timing). People came and did things to me as the 'animal for slaughter'. Before the procedure, I was given a paper form to fill in for registration. I had already done this at Bath St. Surely the information is on the system. I needed to find my BUPA number and authorisation code again, GP Practice etc. I also had received a pre-procedure call when this information could have been checked etc. For several days, I couldn't read the written instructions provided after the procedure. A nurse did discuss them however I hope it is understandable that I didn't remember all of them. Additionally I couldn't read the numbers on the eye drops packing for several days. The second bullet point on the instructions says 'your vision will be blurry for the rest of the day and possibly the next week'> This is repeated as the 7th bullet point on the instructions on the second page. The instructions have not been prepared with this in mind. On the first page, the instructions also says if you feel any pain or discomfort in the eyes etc please call the clinical helpline number above. The number is not on the document. On the second page, last bullet it says, '....If you vision (there is a typo it should say your vision) becomes significantly more blurred etc, please contact your consultant. On the phone PD, said if you think you have an infection go straight to A&E. All of this is unclear. Overall the instructions are presented in an illogical and careless way. The day after my surgery PD phoned around 6.30 pm to ask about how I was. I would suggest this is too late in the day for a recovering patient, and the instructions say ' we would like you to go home and take it easy'. She also said she would send a prescription for further drops to my GP practice. On Thursday, I phoned to let her know that the GP Practice said they haven't received them. Her response was, if you have received them, they have. Fortunately I had taken a printout of the prescription to my GP surgery and they logged it into the system and have actioned. I do not think the response from PD was helpful and it could be called defensive. There appears to be no-one who takes responsibility for the patient and ensures that they are looked after.

Dr Monika Bajaj

Paediatrician

Finding the right support for a neurodivergent child is overwhelming, emotional and often urgent. We originally sought help due to significant toileting difficulties, and through Doctify found Dr Bajaj. After previously seeing another paediatrician who looked at issues in isolation, Dr Bajaj was the first professional who truly put the whole picture together. Over the past four to five years, she has supported our child through ADHD diagnosis, careful medication titration, holistic reassessment and later an autism diagnosis following specialist ADOS assessment with another professional. Her approach is direct and thorough, always focused on what is best for the child. Starting medication was frightening due to stigma and fear around side effects, but Dr Bajaj guided us carefully with proper monitoring, regular reviews and shared-care communication with our GP once stabilised. After trialling different medications, our child is now on Elvanse, which has made a really positive difference to focus, calmness and daily functioning. Private care has not been easy. It involved long travel, significant cost, juggling family pressures and at times challenging admin processes. However, the hospitals Dr Bajaj works with, particularly The Portland Hospital, have been consistently kind and professional, and Dr Bajaj has even extended clinics to fit our child in when needed, which we are very grateful for. While her style is firm and very to the point, I have never doubted that she genuinely prioritises children’s wellbeing and long-term outcomes. Our child is calmer, more able to engage in learning and daily life, and far less overwhelmed than before. The journey has been hard, but the impact on our child’s quality of life has been significant. I would recommend Dr Bajaj to parents looking for thorough, responsible and genuinely child-centred ADHD and autism support, with the honest understanding that private care comes with practical and financial challenges.

Vision Scotland Glasgow

Health and Social Care, Ophthalmology, + 1 more

My first appointment was arranged within a week. After my appointment I was offered surgery in exactly one more week. Everything was great, lovely facilities, lovely staff. Everyone was very friendly and constantly being offered coffee etc. On every occasion I was taken either on time or early. I was put at ease and everything was fully explained and what the best lenses for me would be, based on my history and interests. On the day of surgery, everything went fine and there was no pain whatsoever, merely a strange feeling as the surgeon did his stuff. Afterwards I was given advice re eye drops and aftercare and again all great. Everything was fine when I got home, merely discomfort and that soon passed. I had plenty of people checking and following up that all was well. Finally, I had a follow up visit after a few weeks and again everything was great and very professional and I was advised to see my optician and GP. Throughout my time, the service I received was first class.

Practice Plus Group Hospital, Emersons Green

Dentistry, Ear Nose & Throat Surgery (ENT/Otolaryngology), + 6 more

Overall experience was poor. After initial consultation I had little or no contact with the hospital, any contact was initiated by myself. Clear lack of communication between departments. I had already paid for my procedure and waiting for a surgery slot. Surgery was scheduled for a Wednesday but received a call the Friday before basically saying if I didnt drive up that day and do a blood test, the operation couldn't go ahead. Luckily I was in a position where I could do that but imagine if I had kids, couldn't get out of work, had no car/transport. The list goes on. The actual surgery seems to have gone well. (1 week post op). But.... the whole experience was pretty poor, no, very poor. I'd have been upset if this was the NHS but this was a privately paid procedure and if it wasn't for the fact that I had already booked time off work, staff cover, kennels for my Cane Corso's (which wasn't cheap) I genuinely would have asked for my money back and gone somewhere else.

Mr Tony Jacob

ENT Surgeon

After a year of back and forward to various different hospitals and appointments and symptoms being ignored, I finally and thankfully was seen by Mr Jacob. He was very professional, friendly and most importantly saw and heard my concerns. I got answers and was booked in for surgery. I had a very enlarged thyroid with numerous nodules that had previously been missed by other consultants and my symptoms absolutely debilitating. During surgery Mr Jacob found my thyroid had also grown around the back of neck so took a little longer. I felt great after my surgery, Mr Jacob came to see me the next morning and I was kept in updated of what was going to happen throughout and after the surgery. I had no questions unanswered and felt very cared for. Im extremely grateful that Mr Jacob was my surgeon and would highly recommend him. My scar is barely noticeable only two months later and my healing was fairly easy - thanks to Mr Jacob my procedure was a great success!

Professor Mark Westcott

Ophthalmologist

I am sure it is only natural to be very protective towards one's eyes and, from the moment of the first 'drops' being inserted in my right eye, I was extremely nervous and was dreading every moment. I was conscious throughout the whole operation on my right eye and it was not until it was all over that I realised I had not experienced any discomfort (let alone pain) from the moment the eye drops were first administered, to when the operation was all over. I am so grateful for the exceptional care and attention I received and, when it is time to operate on my left eye, I will enter the anesthetic room with the tried & tested knowledge that there is nothing for me to fear as I will not experience any discomfort whatsoever. I am extremely fortunate to have undergone an eye operation, performed by a team of such capable, dedicated and knowledgeable experts who safeguarded me from any discomfort.

OS Clinic

Neurosurgery, Oral & Maxillofacial Surgery, + 6 more

I have been so pleased with my experience of surgery by Dr Shilen Patel. At the first consultation he explained very clearly and in detail what my operation would entail and the possible risks, but without scaring me. This gave me a lot of confidence for the day of the operation, and the surgery went very well. When dressings were removed 10 days after my operation I was really surprised to see how neat the wound was, and it was healing nicely. I had very little pain, and Mr Patel explained to me at my follow up appointment that the tumour had been removed fully without rupturing, so there is very little chance of it returning. He had also explained how they had worked to ensure they did not damage a nearby nerve which I had been so relieved about. In conclusion, I was very pleased with the overall treatment received and with the care and respect I was shown. Thank you.

Lucio Health

Diagnostics & Testing, Holistic Therapy, + 1 more

Dr Hari has been an incredible to our family during one of the most difficult times of our lives. From the very beginning, he has approached my mum’s care with compassion, calmness and genuine understanding. His manner is reassuring without ever being dismissive, and he takes the time to explain things clearly and thoughtfully. In such an overwhelming situation, that steady, considered approach has meant more than I can put into words. What really stands out is how balanced his advice is. He is open-minded, evidence-aware and always careful to ensure that any recommendations sit safely alongside conventional treatment. That level of diligence and professionalism gave us real confidence and peace of mind. During a time filled with uncertainty, Dr Hari has been a calm and trusted presence. We are truly grateful for his guidance and support Thank you dr Hari

Kidswell Health

Child & Adolescent Psychiatry, Endocrinology & Diabetes, + 3 more

Honestly, it was an amazing experience from start to finish. Everyone I spoke to was incredibly friendly and efficient, and the attention to detail really stood out. The clinic is thoughtfully designed to appeal to all ages — my 8 year old was quite apprehensive beforehand but ran straight in as soon as she spotted the Rubik’s cubes. The doctor was warm and approachable, and I was genuinely surprised to receive his report within just a few hours of the appointment. I’ve been to private clinics before, but nothing has compared to this level of care. Even being asked for feedback shows how much thought and consideration goes into Kidswell Health.

Dr Nithya Ratnavelu

Obstetrician & Gynaecologist

I can’t thank my consultant enough for the support and care I’ve received with my endometriosis and adenomyosis. From the very beginning, they listened seriously to my symptoms, took my concerns on board, and made me feel completely understood and validated. Their knowledge and reassurance throughout the process has been so helpful, and they’ve guided me through my options with kindness and professionalism. It’s made such a difference finally feeling supported and properly looked after. I’m truly grateful for their help and would highly recommend them to anyone needing specialist care for these conditions.

Cleveland Clinic Portland Place Outpatient Centre

Gastroenterology, Anaesthetics, + 10 more

Although the appointment wasn't satisfactory for me because the doctor couldn't give me a second opinion on my back and neck pain since his specialty is lower extremities, he sent me for updated MRI exams so he could give me a responsible and accurate second opinion on my knee and ankle. I emailed the doctor and am waiting for him to reply with his diagnosis from the previous appointment so I can provide my employer with the information they need to continue helping me with the MRI costs and get positive results that will allow me to go to work without any health risks. Thank you very much.

Dr Susannah Hoey

Dermatologist

Dr Hoey saw our son for his ongoing eczema and was excellent throughout the appointment. She was very knowledgeable and took the time to clearly explain the different creams and ointments available, along with clear instructions on how and when to apply them. She also gave us helpful advice for our son’s nursery on how they can support his skin care. Dr Hoey was friendly and engaging with our young son, which helped her quickly build rapport and assess him with ease. We left the appointment feeling reassured and with a clear treatment plan. Thank you, Dr Hoey

GenesisCare Nottingham

Oncology

I was anxious and didn't know what to expect during my SABR treatment for Prostate Cancer, but during the Planning Scans, it was explained to me what would happen and how to prepare for the treatments. Every stage was well organised, professional, and caring. A dedicated team looked after me very well. The car organised by Genesis picked me up for my appointments, with the same driver each time, making me feel at ease. The treatment sessions were comfortable throughout. I am very grateful to the team who looked after me so well.

Dr Kajal Patel

Dentist

I highly recommend Dr. Glow / Kajal! I visited her for anti-wrinkle treatment on my forehead, which has been an area of insecurity of mine for many years. Kajal was extremely welcoming, comforting, knowledgable and gentle. The treatment chair was so comfortable and she even offered a stress ball for during the injections. She made sure to check in with me following the appointment. I am extremely pleased with the results and am looking forward to visiting her again soon. Thank you!

Mr Nicholas Hodgins

Plastic Surgeon

Absolutely amazing surgeon. From consultation to surgery to post-op checkup. I was treated with dignity and kindness throughout my entire process. The personal interactions with the nursing team and Dr Hodgins have been brilliant, I felt like I was a person and not an object or a number. There was some miscommunication between River Medical and Fitzwilliam Clinic about the compression garment but soon cleared up and no issues whatsoever with any communication aside from that.

Mr Roland Walker

Orthopaedic Surgeon

I broke my left ankle in two places during a fall. I was guided to reach out to Mr Walker and I am so grateful to have found him. He is the perfect blend of expertise and care. He explained everything carefully and thoroughly at each stage, sharing comprehensive summary letters following consultations and the procedure . He was patient and kind. The surgery was a success and I am well on my way to full recovery. Highly recommend