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Sainsbury Wing or Wolfson Fertility Centre at Hammersmith Hospital

Dermatology, Endocrinology & Diabetes, + 9 more

I had a mixed experience at my recent procedure. Staff were very friendly in general. However, I was shocked how inconsistent the experience was from one nurse to another. My scheduled procedure did not proceed as planned and as I came to around 6 pm on the evening of Monday First of December, I realised I was still attached to a cannula and I’m supposed to stay the night, which was not planned initially. I was told I should contact someone for my first visit to the toilet. As I did, a very irritable nurse came in and questioned me calling for I needing to use the bathroom. I had to explain to her the reason for calling is that it is my first visit to the bathroom. I then had a very painful antibiotic infusion via the cannula on my hand later that evening. The cannula was not stable. It was moving which was very painful and the nurse kept pushing it and kept asking me why I’m anxious. The same nurse came the following morning at 6 am, after I had not slept the whole night, to complete another equally painful infusion, and then proceeded to collapse a vein on my left hand When she attempted to take blood. I asked her to stop. She was not happy. I’m surprised that this is the quality of service received at a private care ward. I had both my hands with limited ability to move by the time I was to have breakfast. I was unable to use a fork and knife and was really getting upset at that stage as I was given jam containers which I was unable to open due to my hands being pin cushions . I felt helpless and burst our crying at that point: your caterer should really consider their clientele, as when a person does not have hands to use a fork and knife and is very weak then struggling to open a container is the last thing they are going to want to do. I had to call someone to open the jam for me when I eventually picked myself together. My main frustration at that point was not knowing why I am there and how long I was going to be kept for. A different nurse came in later that morning, she removed the cannula from my right hand which then enabled her to take blood from my right hand which as I explained to the other nurse as well is the only hand capable of giving blood. Simple as that, however communicating goals along way when also joined with common sense which I’m afraid to say the evening nurse did not display in spades. There was no need for all of the pain and uncertainty that I had to endure. I’m not usually a sensitive soul, I have had my fair share of hardship and I do not complain for no reason, however I feel this needs calling out, because it was completely unacceptable and could have easily been avoided.

The Focal Therapy Clinic

Oncology

I went for an independent assessment of my prostate cancer diagnosis with a possible view to private treatment if I did not get chosen for focal therapy on the NHS trial that I hade been offered. Also to help me make my mind up which of the many options offered to me by the NHS A consultation was quickly arranged via Mr Doherty’s p.a. for £250 which my wife and I attended. I was given an excellent appraisal at the meeting followed by a letter that outlined a meeting Mr Doherty had with his peers to discuss my case. The letter confirmed that in their opinion focal therapy was a good option in my particular case having had access to my medical records This in my view was an excellent service for the fee but I was lucky enough to be chosen for this focal treatment under the NHS trial, I would have gone private had not my private medical insurance rejected my claim (that is another story) I am however indebted to Mr Doherty’s help and service which he provided So far the day operation held in Oxford on the 10th Nov 2025 has had very few downsides although I am still awaiting the final result on Jan 13th 2026 and hoping for a positive result from my consultant on this day The treatment was far less intrusive that the other options offered to me for which I count myself very lucky. Under the trial I will be monitored so that the NHS can find out how the longer term prognosis is for focal treatments so they are able to offer this more widely in the NHS. For my selfish sake I hope that it is good news for me and will enable others to benefit from my experience now and in the future. I am aged 74 and look forward to good health for the foreseeable future.🤞

Vermilion - The Smile Experts Kelso

Dental Care, Dentistry

Despite the industrial estate address, the practice is a lovely, bright, modern building adjacent to open fields, easy to find and ample parking close to the main entrance. I was met with a warm, friendly smile and the lady on reception couldn’t have been nicer. I was asked to complete a short health questionnaire on a tablet. I waited no more than 10 minutes before Dr Wright saw me. Both she and the nurse were also warm & friendly whilst very professional, everything was explained clearly to me, including the cost of the treatment, before treatment started. Dr Wright was extremely good at putting me at ease and checking on me as the treatment progressed. The anaesthetic was administered virtually unnoticed. After a few minutes Dr Wright removed my tooth completely painlessly, it was quick and there was barely any trauma to my gum. Even when the anaesthetic wore off, I had zero pain or discomfort and needed no further painkillers after the dose I had immediately before treatment. By far, the best experience in a dentists chair I have ever had, can’t recommend Vermillion enough

GenesisCare Birmingham

Oncology

Upon arriving at Genesis care I was impressed by its warm, friendly and immaculate environment. The little touches like a jigsaw for patients to work on and the endless offers of coffee and biscuits were appreciated. The Staff and radiographers were incredibly professional and so very pleasant. They quickly put my mind at rest. They were really focused on making sure I was ok during the whole treatment journey. While undergoing treatment I got to meet a Penny Brohn counsellor which was very much appreciated as cancer and its treatment can be a very challenging time. Last but not least the addition of a fleet of drivers that took me to every appointment, waited for me, and drove me home was a real comfort. The drivers, like all the staff, were so friendly and chatted to me in a way that relaxed me and helped me feel calmer upon arrival. Cancer is a tough journey but everyone at Genesis Care made it much easier in so many ways. I cannot recommend the entire team, that make it work flawlessly, highly enough.

Mr Nimesh Jain

Orthopaedic Surgeon

Mr Jain was very polite and friendly but professional at the same time. I had an initial consultation with him to discuss the issue I was having with my arm. He listened and understood. We both worked on a plan to resolve the issue with my arm which initially were did a conservative approach and then after about 6 weeks and 3 visits we both agreed that surgery was required. I booked into have the surgery done and after the surgery Mr Jain explained that it was worse than the MRI but he was able to repair it and the operation was a complete success. I have had both physio and follow up appointments with Mr Jain and he has done an amazing job repairing my arm. I would definitely recommend him to my family and friends should they ever need to have surgery. I have one last appointment booked for 6 weeks from now to check how my physiotherapy has gone and to sign me off and discharge me fully. I know that if I had any issues that I could always return to him instead future.

Mr Akash Patel

Orthopaedic Surgeon

I saw Mr Patel for ongoing knee arthritis; he discussed all the treatment options both surgical and non-surgical with associated benefits and risks. He provided me with written information and links to ensure better understanding of available options. I had total knee replacement by Mr Patel at Cavell Hospital in October, I am doing well after 6 weeks and would recommend him without reservation to anyone needing his exceptional surgical skills. He has great bedside manners, clear communication skills and a friendly personality which makes it easy for individuals to decide on best possible treatment available for them.

Miss Theresa Richardson

Ophthalmologist

My recent experience was the same as the first warm greeting, taken to waiting room that was so welcoming, putting you at ease, had my orbs done, then a lovely lady took my menu for after my procedure, When it was my turn, I was taken to the theatre, again was greeted with a warm welcome, I was told step by step about the drops they put in your eye to numb it lovely people put you at ease Then into theatre for my procedure Greeted by miss Theresa Richardson who explained what I was to do felt completely comfortable could not have asked for more what a fantastic experience it was

HCA Healthcare UK Elstree Waterfront Outpatients

Orthopaedic Surgery, Gastroenterology, + 7 more

I had a wonderful experience at my most recent visit with Dr. Salvia at Dr Benn’s surgery. My baby had been unwell, and the clinic was able to see us quickly, which was such a relief. Dr. Salvia was calm, reassuring, and incredibly thorough. She took the time to check everything carefully and explain what was going on in a way that eased all my worries. Her kindness and gentle approach made my baby feel comfortable, and I left feeling confident and supported. I’m so grateful for her prompt attention and the genuine care she always shows. I couldn’t ask for a better GP service.

Dr Tristan Ramcharan

Cardiologist, Paediatrician

I reached out to Doctor Ramcharan to see my 10 year old Son who has Cerebral Palsy and is experiencing a lot of chest pain. Doctor Ramcharan saw him very quickly, he listen to my son and listen to us (Parents), he read all my notes and concerned, he gave him a thorough examination, ECG and Echocardiogram. He spent a lot of time checking everything, and taking pictures of the results. He discuss the results with us all and in layman's terms both for us and for our son. He put our minds at ease. I would highly recommend seeing Dr Ramcharan.

Mr John Terrace

General Surgeon

Mr John Terrace was very informative from start to finish. We had a telephone consultation to go over the pathology results and ensured that I understood everything. He allowed me to ask any questions that I may have which was really great. At the end of the call he advise that he will always be my consultant and if I need anything again to get in contact. Mr terrace is a credit to have in the industry and I would recommend him to all friends and family if they needed a consultant and surgeon. Thank you so much

Paediatric Diagnostics

Gastroenterology, Diagnostics & Testing, + 5 more

All staff, including the doctor we saw, we're very friendly, made us feel at ease, and the procedure appears to have been carried out smoothly. The only thing I'd fault is the communication before the appointment, particularly the emails. They include a misleading price, the suggestion that a follow-up would not be required (when we understand that is completely normal) and we'd understood that we could/should be in the room when the procedure was taking place, which was then quite strongly advised against.

Miss Tilottama Nandy

Obstetrician & Gynaecologist

I had such a positive experience with Dr. Nandy. She was incredibly thorough during my visit, taking the time to go through every concern in detail. Her explanations were clear, patient, and reassuring, which really helped put my mind at ease. It’s rare to find a doctor who combines expertise with such genuine care. I’m truly grateful and would highly recommend her to anyone looking for a thoughtful and attentive specialist.

Mr Eid is very professional and amazing at helping his patients get the right care, I went in with excruciating pain in my shoulder, Mr Eid gave me quick treatment and followed up with xray and scan to find out the reason for pain enduting full disgnosis. I would be still in pain if I were waiting for NHS GP to sort the pain. Thank you Mr Eid..

Quality Dental : Worthing

Dentistry

Surely your motto of Feel Good Dentists must be the joke of the year!!! After your lovely Worthing's Dimitri's botched tooth removal I have been left in agony for the last THREE MONTHS!!!!!! How would you like to spend your life with a Stanley knife's blade constantly in your mouth?? Honestly, Quality Dental ..... beyond belief....

Spire Murrayfield Hospital Edinburgh

Cardiology, Cosmetic (Aesthetic) Medicine, + 15 more

I was due to attend hospital for another appointment and 2 days after GP referral on this issue was called to say there was an appointment that day for general surgery consultation. Amazing service…..and luckily consultation was with John Terrace, who was excellent! Thank you Murrayfield.

Miss Deepika Akolekar

Breast Surgeon, General Surgeon

Miss Akolekar could not have made me feel any more reassured today. She has a superb manner and was so kind and a great listener too. Miss Akolekar could not have been more concerned or helpful today. After such a worrying week, I could not recommend her any more highly! Thank you x