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The Harborne Hospital, part of HCA Healthcare UK

Cardiology, Gastroenterology, + 10 more

On arrival I waited in the reception area and there were already 3 other patients waiting for admission. The escort took the first one up and followed with the second and third. On his arrival back in reception he then disappeared through a side door. I thought he probably needed the bathroom but by the time it was 7.35 (and I had been waiting since 7am) I asked reception when I was going to be shown to my room. At which point he phoned the escort who then reappeared. When the nurse came to talk me through everything on admission I had to ask about the emergency call button. She had completely forgotten it and left it on the wall. When I came to put on my theatre gown one of the ties was missing at the neck I was told to just hold it Surely a hospital I am paying so much for can afford another gown?? I gave her my medication and she pushed it into the bedside cabinet and nothing further was done with it until I asked later in the day. I was amazed that the omezrapole had been missed off my medication list. I had to ask for it despite me going through all my medication at both pre- assessment (where I was told it was very important to take) and admission so it was all on the computer. Then, as they hadn’t been given my medication earlier in the day, the pregabalin had not been written up in time and was prescribed to start the following day (also see above about computer listings) I had to insist that I needed it that night. I was never asked if I wanted help to wash or shower so had nothing during my 2.5 days on the ward. And as I was tethered to the bed with a catheter I could not get to the bathroom on my own. Catering - staff were very pleasant but the menu seemed to be very rice based. Also it would have been nice to have a couple of tea/coffee rounds during the day instead of having to bother the nurses by pressing the emergency button to ask for a drink. I kept complaining how dry I was and had difficulty to even talk but I was never offered a saline drip. It took 3 days plus for this to wear off by drinking lots of water which in turn caused a lot of acid reflux from my hiatus hernia - something that has been ongoing since my discharge. The dry mouth also made it very difficult to swallow medication. Physios were very pleasant girls who walked me round the ward and gave me a leaflet about exercises but didn’t actually make me do even the simplest of them. On discharge I was fitted with a catheter. My discharge notes told me to go to a GP in 7 days for removal. Apparently GPs do not provide this service and when I phoned the ward for help the nurse was horrified that I had been given those instructions and that an appointment had not been arranged for me to go back to the Harborne. I am attending tomorrow so I will be interested to see if this all takes place. Overall this is the fourth private hospital I have been in and although the surroundings are probably the best I felt the 'in house' service was probably the worst. This is with the exception of the consultant, theatre staff and Claire (one of the night time nurses)

Osteopath West

Neurology, Osteopathy, + 2 more

I had an outstanding experience with this osteopath. From the very first appointment, their professionalism and kindness immediately put me at ease. They take the time to listen carefully, explain every step of the process, and make sure you feel fully supported throughout the treatment. Their depth of knowledge is truly impressive. You can tell they are highly skilled and passionate about their work, and they approach each session with precision and confidence. They quickly identified the root of my problem and tailored the treatment perfectly to my needs. The results have been remarkable. I noticed a significant improvement not only in my pain levels but also in my overall mobility and well‑being. It’s rare to find someone who combines such expertise with such exceptional care. I highly recommend them to anyone looking for effective, thoughtful, and truly transformative osteopathic treatment.

Spencer Private Hospital Ashford

Pain Management, Audiology, + 11 more

I attended Spencer Ashford Hospital which was easy to find and was able to park nearby in the carpark using a Blue Badge displayed. Access was at ground level with no steps. Reception staff greeted me straight away and booked me in, provided necessary to complete my procedure. Toilets were easily accessed just off Reception and there is a water machine free. All staff including the medical team that I saw were engaging, jovial yet professional. The atmosphere was calm and relaxing with about three patients waiting. Mr Georgios Papadopoulos explained the procedure that I was undergoing in depth and was unrushed and very calm and inquired whether I had questions. His team were as fantastic ensuring that I was at ease throughout. At no point did I feel under pressure to leave after the procedure.

UK Vein Clinic - Manchester

Vascular Surgery

After trying to get my varicose veins sorted for years, (and unfortunately them getting worse over those years) I finally decided to get treatment from UK Vein Clinic in Manchester. I have had both legs treated using both ablation and foam therapy. The whole process was fantastic. I was treated so kindly by my Dr and the lovely nurses. They explained everything and took great care of me, ensuring I was comfortable. The process was very quick and I felt little discomfort. I was informed of everything happening and lots of aftercare tips. I am so glad that I chose UK Vein Clinic for treatment, their care has been fantastic right from booking a consultation to now, just after treatment. I’m still in my stockings but I am looking forward to the progress over the next few months. Thank you so much.

The London Clinic

Physiotherapy, Dermatology, + 13 more

had a fantastic experience at The London Clinic. The staff were warm, professional, and incredibly attentive from start to finish. The facilities are spotless and very comfortable, which made the whole process much easier. I underwent a gastroscopy and colonoscopy here, and everything was handled smoothly and with great care. The nursing team were especially kind and reassuring throughout. The London Clinic is exceptionally well‑organised, and the level of patient care is truly outstanding. I would highly recommend it to anyone looking for high‑quality medical treatment in a supportive environment.

Spire Cheshire Hospital

Obstetrics & Gynaecology, Breast Surgery, + 17 more

Dr A Ashish has cared for me for over 12 months and has been outstanding throughout my treatment. He is highly skilled and extremely knowledgeable, and has played a key role in my diagnosis and ongoing management of bronchiectasis and asthma. He has a lovely manner — always clear, kind, and considerate — and takes the time to listen, answer questions, and put me completely at ease. Each appointment ends with a clear and well-thought-out management plan, which gives me real confidence between reviews. Dr Ashish is an excellent consultant and I would not hesitate to highly recommend him. Thank you.

Cleveland Clinic Moorgate Outpatient Centre

Imaging (Scans), Cardiology, + 8 more

I was looked after by Paz on arrival, and she did my my initial assessments. I then met with Dr Pattle for further assessments, and then a Portuguese chap whose name I can't recall, for the cardio tests. All were superb, very professional, personable, and informative. The speed at which my test results were available was actually astounding. Most had been done within hours, and the remainder the next day. My written assessment by the consultant came less than 48 hours after my physical assessment and was incredibly detailed and informative, with some really great actionable insights.

Mr Nicholas Hodgins

Plastic Surgeon

Absolutely amazing surgeon. From consultation to surgery to post-op checkup. I was treated with dignity and kindness throughout my entire process. The personal interactions with the nursing team and Dr Hodgins have been brilliant, I felt like I was a person and not an object or a number. There was some miscommunication between River Medical and Fitzwilliam Clinic about the compression garment but soon cleared up and no issues whatsoever with any communication aside from that.

The Pregnancy Clinic

Obstetrics & Gynaecology

Visiting The Pregnancy Clinic has been an amazing experience for both of us. The team is professional, friendly, and genuinely caring, which made my partner feel comfortable and supported throughout the pregnancy. Professor Ranjit Akolekar takes the time to explain everything clearly and answer all our questions. The clinic is modern, clean, and welcoming. I highly recommend The Pregnancy Clinic to any couple looking for excellent care during this special journey

Dr. Abhinav (Abs) Gupta

Gastroenterologist

I have recently undergone an EMR, endoscopies and biopsies with Dr Gupta. Throughout these treatments over the past six months Dr Gupta has been really kind and caring as well as informative. I always felt he had my best interests at heart and this made me have confidence in the process. I felt very safe and cared for in the hospital where I was treated by Dr Gupta and this made everything much more bearable.

Mr Neville Menezes

General Surgeon

Mr Menezes recently undertook an umbilical hernia repair on me and the whole process from initial consultation to the operation itself and the follow up was excellent. Mr Menezes has such a lovely, calm, caring bedside manner and always explained everything you needed to know and answered any questions I had. Post op i have a tiny scar and and pain afterwards was minimal I would highly recommend Mr Menezes.

Mr Ross Kenny

General Surgeon

Ross is a kind, caring and compassionate surgeon who throughout the last year has helped me with the most difficult time. He provided all the information I needed to make some very hard decisions and supported the ones I made. He is one of the best communicators in the business and appears to have endless enthusiasm and energy for his job. I highly recommend him to anyone with breast problems.

Mr Anish Pradip Sanghrajka

Orthopaedic Surgeon

Dr. Anish Sanghrajka was exceptionally thorough. He created a clear, detailed plan to address Isabelle’s concerns and explained every step in an easy-to-understand way. He also made Isabelle feel at ease during her examination. His follow-up was prompt, and he carried out the next steps quickly and efficiently.

Mr Andrew Chetwood

Urologist

My experience was positive and reassuring. It helped me get over my initial embarrassment of discussing men’s health issues. I would encourage other patients to seek early diagnosis and not be embarrassed to consult with Andrew and to be frankly honest with him, it is a safe space.

Dr Michael Glynn

Gastroenterologist

Professional doctor, he explained everything well and made some suggestions. We discussed my condition and I felt that we worked together to reach a conclusion rather than the doctor telling me what to do. It was a patient centric approach which I very much appreciated.

Dr Ru Xin Foong

Paediatrician

Seamless experience with Dr Foong. Such a warm and nurturing bed side manner with children yet still extremely professional. The entire appointment was handled with patience and everything was explained to us thoroughly with enough opportunities to ask any questions.