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Moorfields Private Eye Hospital

Ophthalmology

would like to make a complaint following an IPL treatment I had on 21/01/26. I had a consultation with Dr Branka and a subsequent telephone conversation with Krupa. I repeatedly asked this whether was risk of my symptoms being exacerbated by the treatment. I was repeatedly reassured that this would not happen. I had email exchanges with Krupa where she assured me repeatedly that the greatest reaction that I would get would be mild reddening around the eye lid for 30 mins. I had explained that I had a job interview the following day and was advised that would not be any reaction or issue. I was reassured both by email and in person on the day. My skin had a significant reaction to the procedure. The possibility of such a reaction to such a procedure had never been explained or even suggested. On meeting Dr Branka post procedure, she told me that my eyes weren’t dry, and in fact were significantly better. She said the tear break up was 7 seconds and that there had been an improvement, however I would like a second opinion on this, as they feel dryer and are visibly red, whereas they were not immediately beforehand. The visibly look and feel much worse than prior to the procedure. I completely feel like I’m being fobbed off. When I said to Dr Branka that I was not made aware of the risks she cheerfully old me that I signed the consent form and that of course there is the possibility of this reaction particularly with my very think skin. I was completely unaware that I had thin skin or that there could have been such a complication which would exacerbate my skin and eye problems. I explained that had a risk of this IPL been ‘worsening of dry eye symptoms, worsening of ocular rosacea/ rosacea’ I would have NEVER had the procedure. Dr Branka just said of course there was a risk and told me it happens in those people with rosacea. This had NEVER been mentioned in the consultation prior to the procedure. My eyes were not significantly bothersome prior to the treatment, I did it as a preventative to improve the gland and to avoid the dry eye disease progressing. When I asked Dr Branka what next in terms of how I manage this now worse situation she said that I can only use cotton flannels and saline as I am reactive to most things. She has told me I need to pay privately for a dermatologist for advice. This is not only causing me health problems but costing me money to resolve this. I have already spent over £700 for the consultation with dr Branka and the procedure! I am left anxious, distressed and upset by this experience and the ongoing problems. It has caused further issues with my skin. The rosacea was not posing a problem prior to the IPL and while I had been prescribed Soolantra and Azealic acid I had not needed to take them as I was not experiencing a flare up. I do not know where to go now for help, advice or to resolve this issue. I am really upset as my eyes and skin have worsened as a result and I am left alone to deal with it or pay out for help to try to correct it. Again, to reiterate, I would never have had IPL if I had known there was any risk of worsening symptoms. This was never explained, even when I explicitly asked initially. Dr Branka from from the outset said I was a good candidate but I needed to check with a dermatologist due to family skin cancer. I had checked this and the dermatologist said it would not be a problem from the perspective of skin cancer. I would like another opinion. I would like advice treatment and next steps. Not from dr Branka as all faith has gone.

Cathedral Eye Clinic

Ophthalmology, Optometry

All seemed to be going well and at the close of my appointment the consultant asked me to have a blood test done outwith the Cathedral Also he advised that I should make an appointment for the operating procedure downstairs at reception. Circa end of April When I went to the desk I was advised that the member of staff was off that pm and I would receive a call tomorrow Next day I contacted my surgery about the blood sample and test. Late on my surgery called back to advise they were not willing to arrange the test as they were not treating me I received no call from Cathedrai that day The next day I waited to on and called Cathedral Spoke to Clare a few times and essence of conversation was that all was on hold as consultant on holiday and not available till 17th February Also no progress can be made with blood sample and rest even although I asked them to read my consultation notes !!! So I could comment more however this is the essence of a mot disappointing situation after my consultation

Vision Scotland Glasgow

Health and Social Care, Ophthalmology, + 1 more

My first appointment was arranged within a week. After my appointment I was offered surgery in exactly one more week. Everything was great, lovely facilities, lovely staff. Everyone was very friendly and constantly being offered coffee etc. On every occasion I was taken either on time or early. I was put at ease and everything was fully explained and what the best lenses for me would be, based on my history and interests. On the day of surgery, everything went fine and there was no pain whatsoever, merely a strange feeling as the surgeon did his stuff. Afterwards I was given advice re eye drops and aftercare and again all great. Everything was fine when I got home, merely discomfort and that soon passed. I had plenty of people checking and following up that all was well. Finally, I had a follow up visit after a few weeks and again everything was great and very professional and I was advised to see my optician and GP. Throughout my time, the service I received was first class.

Mr Sinan Barazi

Neurosurgeon

When quarterly injections no longer worked for my condition, I was told surgery was my only option. A daunting prospect, particularly as I had never had major surgery before. I am so fortunate that I was referred to Mr Barazi. From the first meeting he asked detailed questions about my condition and listened to me. His calm, confident and personable manner instilled trust immediately. He took the time to explain the procedure, showing me examples and talking me through my MRI and CT scans, as well as preparing me for how I might feel post-surgery. My many questions were answered with infinite patience and continue to be as I recover. My life is returning to normal again, something I found hard to imagine a few weeks ago. Mr Barazi is an amazing surgeon, and a kind and caring human being. I cannot thank or recommend him highly enough.

Bourn Hall Fertility Clinic, Cambridge

Fertility Medicine, Obstetrics & Gynaecology

I had a Teams meeting today with Angela about my nutrition, as I’m looking for ways to gain weight. She was completely non judgemental, incredibly warm, and made me feel comfortable throughout the whole conversation. She never made me feel bad about my eating habits and was very kind and understanding in the way she worked with me. She gave me really sound advice and clear, practical feedback on how I can improve things going forward, particularly around healthy weight gain. I wasn’t sure what to expect going into the meeting. I half expected to be told to cut out lots of foods and start eating things I didn’t like but instead, she took the time to understand what I like and don’t like to eat. Overall, she was extremely helpful, supportive, and approachable, and I genuinely appreciated the session. I thought she was great.

Physio Remedies

Acupuncture, Hand Therapy, + 3 more

I ruptured my Achilles tendon playing squash last September. My consultant surgeon strongly recommended Physio Remedies, who have an excellent reputation for helping athletes recover and return to sport in the best possible condition. I’m being treated by Naomi Murray, who closely follows the latest international research on Achilles injuries, which is very reassuring. The rehab plan has always been clear, progress has been excellent, and follow-up is very responsive whenever I have questions. Her patients’ recovery and long-term outcomes are clearly a genuine priority for her. The facilities at the Lansdowne Club are also outstanding and make a real difference to the quality of the rehabilitation. I would definitely recommend Physio Remedies.

Quality Dental : Horsham

Dentistry

I have been with the practice for a number of years and have mostly been pleased with the experience. The only thing I have a problem with is that the staff of all kinds do not speak loudly enough. There is always a lot of noise from machines etc. and soft voices, and sometimes accents, make it difficult to understand., especially when it has a medical content. Also nobody seems to understand that they should make sure the patient is comfortable, as the chairs vary in design and all do not adjust when required. Otherwise I am pleased to have found the practice many years ago and have gone through a good few different staff members in that time, so the experience has been interesting, despite the stairs! I am lucky to have good teeth.

Mr Philip Robinson

ENT Surgeon

My appointment with Philip Robinson couldn't have gone better. I went to him as a singer with issues about my throat - roughness and some minor issues caused from previously singing through a cold. He gave me a laryngoscopy then and there during our initial consultation, prescribed my some medication, and referred me to a speech therapist. His avuncular manner and friendly dispossession helped put me at ease, and he explained everything to me in layman's terms, helping me understand the best course of action for my vocal challenges. Additionally, he removed some unexpected hard wax build-up in my ears.

Skylight Psychiatry

Psychiatry

I would highly recommend Skylight for anyone seeking an ND assessment. From the initial inquiry to the final report, the communication was exceptional—they explained every step of the process so I knew exactly what to expect. Key Highlights: Wait Times: The appointments ran perfectly on time, which I truly appreciated. Supportive Staff: They were patient with my questions and created a non-judgmental environment. Helpfulness: They provided clear next steps and resources that felt genuinely useful rather than generic. It’s clear they actually 'get' neurodivergence rather than just checking boxes

Ms Charlotte Deans

Obstetrician & Gynaecologist

I cannot speak highly enough of Ms Charlotte Deans. From our first meeting I was struck by her empathetic manner and her calm and friendly demeanour- all of this on top of clearly being ultra professional and informative. You can’t always plan how things will go with a birth but I felt so confident that I was being looked after by Charlotte every step of the way. When the unexpected did happen, Charlotte guided me with calm logic. Ultimately, my birth experience was wonderful, I couldn’t have asked for better and that is largely due to Charlotte and her care.

Transform Health

Physiotherapy

I had a really positive experience with this pain management therapy service. From the first appointment, I felt listened to and taken seriously. The practitioner took the time to understand my symptoms, lifestyle, and history. Every session felt tailored to how I was describing the issues were. I’ve noticed a real improvement, not only in my pain levels but also in my mobility and overall day-to-day comfort. I also came away with practical advice and exercises to help manage things between sessions, which has made a big difference.

Mr Masha Singh

Plastic Surgeon

i had an extremely rare cancer and was advised to return to Mr Singh for the second time as the consultant at Royal Marsden said the operation which Mr Singh carried out a reconstruction to an extremely high standard for such a rare and complex condition. Given the personal anxiety surrounding such a condition I was grateful for the kind , caring and sensitive manner Mr Singh shows towards his patients . His professionalism makes a very worrying and difficult condition more manageable to cope with.

Dr Sarmed Sami

Gastroenterologist

I had digestive problems with pain etc for several months and none of the doctors I saw gave me explanation. I saw Dr Sami end of 2025 and today I feel completely back to normal thanks to his expertsie in diagnosis and treatment. I am fully back to my activities and enjoying life again. I was hesitant to take medications but now my life has changed and hoping to stop the medicine in the near future, but no rush.

Mr Usman Hussain

Ophthalmologist

Everything was explained to us very clearly every step of the way. Mr. Hussain was polite, caring and considerate, he did an excellent job doing the treatment that was needed and managed to do it the very same day of consultation, due to my sister's disabilities nothing is very easy for her so have this done so quickly she could not have been more pleased and grateful for what he has done.

Professor Xavier Griffin

Orthopaedic Surgeon

I enjoy my consultation meeting with Professor Griffin. He fully explained how he was looking to diagnose my hip issue based on my personal history and his physical examination, He answered all my questions clearly and comprehensively. I was also delighted to have my follow up X-rays and CT scan immediately after my consultation both of which were conducted courteously and efficiently.

᠎ Matthew Allsop

Audiologist

For over a decade, Matthew has helped me to navigate the hearing loss and balance problems which I acquired as a result of having Meniere’s disease. He has done so with great skill and patience, always thinking in innovative ways to address problems and always taking a holistic view of my issues beyond the purely technical. I owe him a great debt of gratitude.