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Freedom Vision - Gloucester

Ophthalmology

I have had Cataract operations to both eyes January-March 2025. Things didn't start well when the Surgeon, in a 'telephone consultation' with me, committed to a price for the new lenses I would get. This was later overruled by the Management who told me the Surgeon didn't have the authority to agree a price with me. So I had to pay quite a bit more than I was originally told. As in some £400 per eye more. Amusing to observe how the 'care' (on the NHS, but sub-contracted to this private business) was promoted as being 'Exactly the same as Private Medical Care'. Oh no it wasn't ...it was much better. Once I was flagged up as 'potentially suitable for a PRIVATE operation' using Implants that were 'Not available on the NHS' I was treated very different. Previously done examinations were repeated 'to be sure'. Does that mean they are not sure if you are a NHS Patient? ;). Additional examinations 'not available on the NHS' were done. Am I being unfair? A short review would just say this: *Generally excellent professional friendly staff. * Medical care excellent. But.... Appointment waiting times need reviewing - I have always had to wait at least 45 min, sometimes more than on hour, before being seen. Why? If you depend on a relative or friend to drop you off and pick you up it sometimes got a bit difficult: Is this appointment going to take 30 Min, or 4 hours? Nobody knows. Admin/organization sometimes a bit confused - Why did I get an email survey for my right eye, and not for my left? Waiting in the corridor between different checks in different rooms a bit of a hit and miss - staff running around, folders being handed over, people sitting and waiting being missed, the order in which things were done got a bit confused sometimes, patients reminding passing nurses that others who arrived after them were seen before them. But all with good humor! But, in the end, I can see excellent again with both eyes - and that is what is really important.

Mr Ahilan Kailaya-Vasan

Neurosurgeon

I recently had neurosurgery for the clipping of anyeresms under Mr. Ahilan Kailaya-Vasan and his fantastic team at King's. I was absolutely terrified at the prospect of surgery and having a general anesthetic. I need not have worried as from my first appointment it was very clear that I was in safe hands. I cannot praise him and the team enough, I am so grateful that I was under their expert care. I was shown care and compassion from the very beginning and throughout the whole experience, I was treated with respect, understanding and patience by Mr. Kailaya-Vasan and his wonderful team. They made what was a very traumatic time for my family and I, as smooth as possible. I just cannot thank them enough. I came through the surgery very well thankfully, Sarah my anesthetist took fantastic care of me all the way through and as I was so nervous Mr. Kailaya Vasan made sure we spoke beforehand too, so I had great confidence in the team, Dervika was also fantastic. From my very first appointment with Jon to my surgery, I am so grateful to each and everyone of them, although i don't know all of them by name they all played a part and I would like to thank each of them for their kindness, compassion and expertise. These heroes wear scrubs instead of capes! We're very fortunate to be blessed with them!

MUMS - Midlands Ultrasound and Medical Services

Sonography, Pain Management, + 31 more

We went today for our gender scan. The waiting room was lovely and was nice to have a drink and biscuit whilst waiting. We were early and went in not long after our appointment time. Once in the scan the two ladies were lovely and so friendly. Our baby was being difficult and didn’t want us to see what gender they were. They checked everything else for us and did all the measurements and checks which we were grateful for. The ladies did everything they could to not have our journey wasted. I first was sent for a wee, then a walk and a hot drink. Baby was still sitting cross legged whilst cuddling the cord so told us to go shopping and then come back. Once arriving back the lady told us to sit and wait and she’ll come get us once she could. Wasn’t waiting long and went back in. Finally was able to see our babies gender. The Ladies loved seeing our baby, laughed with us about their movements as they were active and couldn’t reassure us more that our baby was happy and healthy. Thank you so much for a wonderful experience. We didn’t have the best first experience with NHS but this had made up for it. Will forever recommend this place to friends and family.

The Horder Centre

Orthopaedic Surgery, Physiotherapy

This was so different from when I was here 10 years ago. The nursing staff were so lovely this time, cheerful and friendly and Lou was particularly helpful. All staff everywhere were kind and pleasant. The physiotherapists led by Carmen were astonishing. Their whole approach was helpful and kindly, the exercises were achievable, the support was just excellent including the post op phone call to me at home. I feel really positive about it all. I also commend the food, it was fantastically good especially the lamb stew, very Elizabeth David . And I really liked the inflating things on my feet the first night, very soothing. The one thing I didn't like was the tsunami of emails with essential information, each with a link to a cloud, needing a password . This took ages to navigate, and I gave up. When I mentioned this in person I got a really good booklet which I'm still using. It takes seconds to flip from section to section, it works and is useful. Perhaps if each email made it clear what section it's about, then that might help. But it's quicker to use the paper version.

Professor Shaun Preston

General Surgeon

Came in December 5th after being told I would have to wait 26 weeks via the NHS. I met up with professor Shaun Preston, who instantly noticed the hernia I had, and saying we could get it operated on before or after Christmas. I chose before as just wanted it sorted and recovery to start. He gave me the option, next Thursday or Friday (11th or 12th), I chose the 12th. Came in, a little nervous but was greeted by very kind faces and had a great chat with Professor Preston, putting me at ease instantly. The surgery was short and I woke up feeling relieved. I came back 3 weeks after the surgery and had a great chat with Professor Preston, asking how my recovery was and how my holidays/festive period was, showing he cared about my well being and personal life. Been given the all clear to slowly get back into training and have Professor Preston’s assistants number, incase anything is to change with my recovery.

Mr Okechukwu Okonkwo

ENT Surgeon

Excellent last appointment with Mr Okonkwo and the wonderful nurse who assisted him. The appointment covered all the points I needed to raise and the camera investigation gave me reassurance that I should hopefully be polyp free for a few years. The success of having the polyps removed has changed my life. Not being able to smell and taste had a huge impact on my mental health and quality of life. Had I not had the surgery my life would forever have been miserable. Mr Okonkwo,his amazing secretary and all the surgery and ENT team have given me back 2 vital senses and I’m so happy. I know the polyps will return but I sincerely hope my treatment will be managed again by the brilliant Mr Okonkwo. I cannot thank him and his team enough for everything that they’ve done for me.

Dr. Dominique Auger

Cardiologist

You don't often get email from mikexfowler@aol.com. Learn why this is important This message originated from outside of NHS.net Connect. Please do not click links or open attachments unless you recognise the sender and know the content is safe. To Dr Dominique Auger, I just wanted to send a short note to personally thank you for the care and kindness you showed me during my treatment in June and again at the follow-up appointment on 19 December. I truly appreciate how quickly you reviewed my recent MRI contrast scan, which gave me great reassurance. I understand that from here it’s up to me to focus on regular exercise and maintaining a balanced diet, and I’m feeling positive about moving forward. Thank you once again, Mike

The Royal Free London Private Patients Unit

Breast Surgery, Ear Nose & Throat Surgery (ENT/Otolaryngology), + 18 more

Private room badly refurbished from a two bed ward. Very poor heating system so room was cold and because there were three windows to the corridor, it could not be darkened - blinds ineffective. Bathroom newly refurbished but I was surprised there was no Arab douche facility or bidet. It is not acceptable to have to pull individual sheets of very poor quality toilet paper from a wall machine. There were shampoo bottles and body lotion but no soap bottles or dispenser. I know the NHS cannot compete with SJand E or the Wellington but I was dismayed by the standard. Care was good but rushed because of Christmas staffing levels.

Mr Amer Raza

Obstetrician & Gynaecologist

When I first started looking for an endometriosis specialist and came across Mr Raza and all the positive reviews, I wondered: ‘can he really be that great?!’. The answer: yes he was. I had stage 4 DIE and a frozen pelvis. Mr Raza not only had the technical skill and expertise to deal with a complex case (with minimally invasive and cutting edge surgery) but also showed so much care and compassion, which gave me so much confidence and reassurance going into my surgery. The whole experience, including the recovery, has been so so positive and I would fully recommend him.

Dr. Asadur Rahman

Dentist

I will chose to go with Dr Asadur Rahman every time especially for any future treatment. He was brilliant, explained what he had to do confirming treatment stages plus asking if I was OK. No pain, no rough treatment with excellent results, first class experience. He is a credit to the practice and i will always use again. Excellent treatment a personal thanks to him again brilliant experience, he saved my tooth and confidence.

Skin Horizon

Cosmetic (Aesthetic) Medicine, Dermatology

I had an excellent experience at Skinhorizon Clinic for my acne treatment. The team was kind, professional, and really took the time to understand my skin concerns. The treatment plan was explained clearly, and I started noticing improvements sooner than I expected. The clinic has a calm, reassuring atmosphere, and I felt well cared for throughout. I highly recommend Skinhorizon Clinic to anyone struggling with acne.

᠎ Clemmie Oliver

Nutritionist

I had a pleasant experience whilst working with Clemmie dealing with my digestive issues after 2 decades of living with a ‘j pouch’. Clemmie was compassionate about my situation and very supportive. I found Clemmie to be very thorough. I provided her with a detailed diet and supplement regime and she gave me some very good advice, not only with regards to my digestive issues but to my hair thinning also.

Pure Sports Medicine - Raynes Park

Nutrition, Osteopathy, + 4 more

I have had physiotherapy treatment with Seth Chambers for several months for various conditions. I was very pleased with Seth's advice which was instructive and really helpful in treating my injuries. It was also very useful that he could refer me to the musculo-skeletal doctor Sarah Rollins at the same practice who was also excellent. I am now injury free and would happily recommend both of them.

Mr John M Geoghegan

Orthopaedic Surgeon

I had a shoulder stabilisation surgery carried out by Mr Geoghegan in September 2024. From start to finish he has been extremely helpful, knowledgeable and the care I have received has been second to none. Mr Geoghegan is clearly very knowledgable and highly respected by his colleagues. I would absolutely recommend his service.

Allergy Centre of Excellence

Allergy Medicine, Diagnostics & Testing, + 2 more

Wonderful experience at ACE, where my son has been attending OIT appointments. The centre is welcoming and full of books and toys to keep us entertained through the appointment. The staff are knowledgeable and kind, we feel very lucky to benefit from their experience. Most importantly, the treatment seems to be working!

Bristol Menopause Clinic

Public Health Medicine, Obstetrics & Gynaecology, + 1 more

Blood test. Reception and Nurse Vicky very friendly , helpful and understanding of my anxiety about needles. Always a pleasant experience visiting the clinic. I was anxious at possibly arriving late due to traffic but they were very reassuring and put my mind at rest.