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Freedom Vision - Gloucester

Ophthalmology

I have had Cataract operations to both eyes January-March 2025. Things didn't start well when the Surgeon, in a 'telephone consultation' with me, committed to a price for the new lenses I would get. This was later overruled by the Management who told me the Surgeon didn't have the authority to agree a price with me. So I had to pay quite a bit more than I was originally told. As in some £400 per eye more. Amusing to observe how the 'care' (on the NHS, but sub-contracted to this private business) was promoted as being 'Exactly the same as Private Medical Care'. Oh no it wasn't ...it was much better. Once I was flagged up as 'potentially suitable for a PRIVATE operation' using Implants that were 'Not available on the NHS' I was treated very different. Previously done examinations were repeated 'to be sure'. Does that mean they are not sure if you are a NHS Patient? ;). Additional examinations 'not available on the NHS' were done. Am I being unfair? A short review would just say this: *Generally excellent professional friendly staff. * Medical care excellent. But.... Appointment waiting times need reviewing - I have always had to wait at least 45 min, sometimes more than on hour, before being seen. Why? If you depend on a relative or friend to drop you off and pick you up it sometimes got a bit difficult: Is this appointment going to take 30 Min, or 4 hours? Nobody knows. Admin/organization sometimes a bit confused - Why did I get an email survey for my right eye, and not for my left? Waiting in the corridor between different checks in different rooms a bit of a hit and miss - staff running around, folders being handed over, people sitting and waiting being missed, the order in which things were done got a bit confused sometimes, patients reminding passing nurses that others who arrived after them were seen before them. But all with good humor! But, in the end, I can see excellent again with both eyes - and that is what is really important.

Kingsbridge Private Hospital Belfast

Vascular Surgery, Breast Surgery, + 37 more

From my initial appointment with Mr Hoo, I felt all my questions were answered and felt at ease, from the onset I knew I would choose Mr Hoo as my surgeon. I had done a lot of research for my procedure and felt reassured from my initial appointment. Pauline (Mr Hoo’s nurse) was also very informative and patient regarding any questions which I had. My surgery was booked and due to unforeseen circumstances had to rescheduled, Brenda in appointments was very helpful and offered me a cancellation slot which I was very thankful for. On the day of surgery, I was admitted into the admission pod and here all staff were attentive, I met with the anaesthetist and Mr Hoo and thereafter went to theatre. The theatre nurse and anaesthetist were so lovely, talked me through everything and I felt reassured. Thereafter, in the recovery ward, the nurse was excellent when asked about pain, I was immediately given pain meds which eased the pain and brought upstairs to a room which the excellent care continued. Mr Hoo came to see me and answer any further questions, truly 5* service from the onset. The hospital was spotless and attention to detail by all staff was exceptional.

Miss Jane Kerby

Plastic Surgeon

I underwent abdominoplasty surgery 6 weeks ago. In my initial consultation, Jane was clear, personable and knowledgeable. I felt at ease in our discussion; we had in depth discussions about the procedure and I did not feel rushed to ask all the questions I had. Booking the surgery was easy and a second consultation was provided to discuss in more detail my preferences. The day of the surgery everything ran smoothly. Jane checked in daily the first few days and was always quick to respond to any questions. She checked in regularly to make sure everything was healing well. My recovery process was very good; minimal pain and well managed. My results are amazing and I have healed without any issues. My scar is so thin and has already began to fade at only 6 weeks following Jane’s advice. I would highly recommend Jane to anyone wishing to get abdominoplasty surgery.

Mr Metin Nizamoglu

Plastic Surgeon

I had breast implants replacement with Dr. Metin, after 7 years from my first breast implant procedure, as I had a rupture of one of them. I was really nervous and anxious at the beginning but, from my first appointment with Dr. Metin, I felt in reliable hands. We had an extensive pre-surgery conversation where everything about the procedure was explained in details, all my questions answered in a very professional and friendly way. The procedure went smoothly. The follow-up medical checks were well organised and I felt well supported after the procedure. I’m extremely happy and satisfied with the result, my breast looks much better and more natural compared with the result of my first procedure. I’m really grateful to Dr. Metin and I highly recommend him.

Dr Animesh Singh

Rheumatologist

Great doctor with thoughtful and carrying approach to patients. I have a very rare autoimmune condition, which is very less researched and nasty to treat and yet Dr. Singh agreed to try to help me, provided great guidance and potential treatment strategy that I am now pursuing under his care. I initially contacted him for the second opinion to verify my diagnosis and treatment plan from a very honourable and well established rheumatology professor, but I ended up switching under his care completely, because of the competence, grounded/practical approach and attention to details + genuine willingness to help. I wish I would meet Dr. Singh sooner and start following his treatment earlier - it would have saved me a lot of side effects and wasted time.

Dr Alex Cappai

Psychiatrist

She listened to all my concerns and gave me good advice on therapy and pharmacological treatment. I conducted some research before booking with Diverse Minds Clinic, and I was reassured because the clinic is registered with the CQC (unlike some other popular services in London), and Dr Cappai also works in the NHS as an ADHD specialist. The building in central London, Harley Street, is very elegant, and I felt comfortable during the long assessment (I had a 3-hour ADHD and ASD assessment), and Dr Cappai allowed some breaks and ensured I was at ease. The appointment started on time, and the report was very thorough. I am happy with the service. I cannot recommend it highly enough.

Optegra Eye Hospital Hampshire

Ophthalmology

The clinic staff were all friendly and very helpful. I was asked if I remembered the procedure for my first op and as it was only 6 weeks previously I was able to remember what happened, This time the eye drops drops were administered in a different way, ie several quite close together and I was very surprised that the op procedure was very different than before, so I wish I had known that in advance. I once can assume that each surgeon has their own way of operating . I had no idea that water was going to be used or that fact that it was going to be painful rather than uncomfortable. Disappointing after such a good visit the first time.

Dr David McKean

Radiologist

I had an ankle injection carried out by Dr. David McKean, and I honestly couldn’t have asked for a better experience. From start to finish, he explained everything clearly and thoroughly, making sure I understood exactly what the procedure involved and why it was being done. He took the time to talk through potential side effects, answered questions calmly, and was very reassuring throughout. The procedure itself was seamless, quick, and went extremely smoothly. Dr. McKean’s professionalism, clarity, and calm approach made the whole experience straightforward and stress-free. Thank you very much — absolutely amazing.

Mr Suku George

Obstetrician & Gynaecologist

I had an outstanding experience with Dr Suku George. He is incredibly thorough, highly skilled and truly exceptional at what he does. From the very beginning I felt listened to and supported, with a strong focus on patient-led care. He always had my best interests at heart, took my thoughts and opinions seriously and explained everything clearly and patiently. He was also very responsive and available to answer questions via email, which made a huge difference. I felt completely reassured and confident in his care and would highly recommend him to anyone looking for an excellent and compassionate consultant.

Mr John Ferris

Ophthalmologist

I recently underwent Strasbismus surgery to correct a squint I developed as an adult. The whole process was excellent, from the initial consult and explanation through to the operation and then to the post-op consultation. Everything was well explained to me and very professional. The surgery was a success and I now am able to see without double vision! I would thoroughly recommend John and his team - I was a bit nervous going into it, but they looked after me very well and kept me reassurred.

Miss Lucy Wright

Psychologist

Lucy made me feel at ease from the first minute of our video call. I was able to unmask myself and let her see me how I really am, very different from a previous ADHD and autism assessment with a different provider. She was extremely thorough and asked questions in a way that she was able to tease out answers when I was stuck but did not ask leading questions. She was very empathetic and kind even though she obviously had to follow a script and procedure.

Well Life Clinic Oxted

Allergy Medicine, Clinical Genetics, + 12 more

I had a telephone consultation with Dr Rakesh Patel today. He was kind, understanding, positive, practical and clear. He took a thorough history and was very empathetic, offering realistic suggestions on lifestyle strategies as well as medical support. I have a clear plan of action and would feel confident in recommending Dr Patel to anyone else wanting a warm, well-informed and efficient experience.

Next Fertility Nordic

Fertility Medicine, Genetic Counselling, + 2 more

We have had a long and painful IVF journey. Staff at Next Fertility Nordic have been kind and empathetic, and very professional. The medical treatment was perfect and the customer service also very good. They helped us find an egg donor that led to us having our son. We highly recommend them to everyone.

Bristol Menopause Clinic

Public Health Medicine, Obstetrics & Gynaecology, + 1 more

Blood test. Reception and Nurse Vicky very friendly , helpful and understanding of my anxiety about needles. Always a pleasant experience visiting the clinic. I was anxious at possibly arriving late due to traffic but they were very reassuring and put my mind at rest.

medneo

Diagnostics & Testing, Neurology, + 3 more

The experience at medneo was excellent the staff went out of their way to help me with various issues I was facing without judgment and with absolute kindness. This extended from the receptionist to the radiographers. I am really thankful.

Spire Nottingham Hospital

Ear Nose & Throat Surgery (ENT/Otolaryngology), Obstetrics & Gynaecology, + 23 more

The initial appointment was several weeks ago and I am still awaiting a follow up test. Additionally any costing is not clear meaning I am unable to assess how much of my private healthcare allowance is being used at any time.