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Cleveland Clinic Portland Place Outpatient Centre

Anaesthetics, Cardiology, + 10 more

Every time I come for an outpatient appt, the specialist is an hour behind time.. the secretary/receptionist should have called ahead of time to expect delays but they don’t!! They leave it till the time of the appt to mention the hefty delay!! Last time I had to leave as I could not wait out an hr delay! So complete waste of my time & money grrr! Something that could easily be rectified with better communication from the clinic!! Including the fact when I had an outpatient procedure, I had a 2.45hrs delay as there was a delay due to an emergency in the morning.. again no contact from the clinic informing me of this delay.. had I been informed earlier before arriving at my appt which was scheduled at 1pm, I didn’t not have the procedure till 3.45!! Had there been communication from your clinic informing me of the delay I would have left home later and not have left the dogs alone for 8hrs due to the clinics inability to keep patients informed of delays!! Grrr! Every single time due to lack of communication I’m left frustrated and angry!

Cleveland Clinic London

Anaesthetics, Cardiology, + 10 more

An excellent experience over all ; - Making an appointment to see Mr. Kevin Oneill was handled both professionally and warmly by Ruby Bhangu . - The receptionist ( sorry can not remember her name )at the welcome desk On Monday 8th 5.oo pm , was again friendly and professional - My appointment with Mr. ONeill was brilliant , clear discussion's and clear explanations for him which made me feel confident and in good hands , his demeanour was excellent and he talked with me in a way that I fully understood. - After my appointment MR. ONeill personally handed me over to the young lady who brought me to his office and she kindly directed me to one of the assistants who booked my MRI and Xray . Both of these team were again very professional but also made me feel they truly cared . Over all I feel extremely thankful to have such support .

Hope Park Dental Practice

Dentistry

I have been a patient of Grace’s at Hope Park Dental Practice for many many years, and our whole family has been under Grace’s truly wonderful care since she started out in South Queensferry back in the day! Grace is the most professional, knowledgeable, caring, friendliest dentist we know. She always makes us feel comfortable and truly confident in everything she says and does, she NEVER over treats us, she keeps us so well looked after. The receptionists and all Grace’s team are all extremely friendly, so lovely, and are always very supportive and polite. Myself and all my family members have ALWAYS been made to feel welcome and comfortable throughout our experiences in the practice and I would highly rate this dental practice 10/10 for excellent quality and care.

OCL Vision Elstree

Cosmetic (Aesthetic) Medicine, Ophthalmology

I am so happy with my experience, as you know I was very concerned as my mother had a bad experience, but I received the most absolute best experience with you, Masara, From the moment I walked in, the staff were super friendly and made me feel at ease. You are an amazing eye surgeon – incredible skills, you explained everything clearly, and made me feel super comfortable throughout the whole process. Your attention to detail and care is second to none. The facilities at OCL Vision are also top quality, and the whole team made sure I was looked after. I couldn't recommend Dr. Masara Laginaf and OCL Vision more! 😊 Thank you so much for your care!

Dr. Arti Mahto

Rheumatologist

I recently had a virtual consultation with Dr Mahto in the wake of having a REMS scan. Dr Mahto was flexible (I had technical issues!), friendly, professional and informative. She explained the results to me in detail, outlined the consequences of the diagnosis and suggested a clear treatment plan. She wrote a helpful report which she sent to my GP within a few days, and also made an urgent referral on my behalf. Her PA, Hannah has responded to any email or telephone queries almost immediately. The overall care provided has been exceptional, and I cannot recommend her highly enough.

Spire Liverpool Hospital

General (Internal) Medicine, Cardiology, + 17 more

Mr Iqbal was very kind and professional and i was very comfortable with him operating on my eyes.The procedure was explained in detail, it was recommended that I researched and thought about the eye surgery that we have discussed. I had 2 appointments with Mr Iqbal before surgery. Hospital staff were very helpful and I felt very well cared for after my operation. I would highly recommend Mr Iqbal and very much appreciated his work and thank him so much. I'm truly delighted with my eyes.

Mr Tommy Chan

Podiatrist

The staff were excellent, highly professional and attentive. Tommy Chan was also reassuring and supportive. He was kind and very personable. He put me at ease. I was able to ask questions and the clinicians were very helpful. I would have liked a recap of exactly what the procedure would entail but I forgot to request this. I’m not sure if I have wires in my toe but I think I do. I’m very grateful to the whole team for their excellent care. Thank you!

Mr Simon Woodruff

Ophthalmologist

Although the prospect of eye surgery was daunting I could not have received better care throughout the whole process. Communication was clear and kind, surgery was efficient and recovery uneventful. I am extremely happy with the outcome of surgery- it is better than I dared hope for. My only regret is not having it done sooner. I would totally recommend Mr Woodruff to anyone who is contemplating correction of a ptosis/ blepharoplasty.

Mr Yasin El-Wajeh

Oral & Maxillofacial Surgeon

I went in for a tooth extraction today, and based on past experiences I was expecting it to be pretty unpleasant. This was completely different. The numbing injections were easy, and the actual extraction took what felt like minutes with zero pain. I’ve been home for six hours now and still haven’t needed any painkillers at all. As far as dental visits and extractions go, this was genuinely a breeze, Yasin is an absolute wizard.

Reflex 18 - Colchester

Acupuncture, Orthotics, + 5 more

First time at Reflex 18 and had had good reports from Colchester Harriers. Was seen by Josh Harvey who went through my running history and then took a look at two niggles (ankle and knee). It was great to go through some of the rehab exercises with Josh to make sure I was confident to do these at home. All in all an great experience and Id have no hesitation in recommending Reflex 18 to others.

Dr Andrew Cockbain

General Surgeon

Andy operated on my inguinal hernia 6 weeks ago. What a perfect, medical experience from initial consultation with this intelligent , emphatic, expert surgeon to the follow up a few days ago. Everything was explained clearly and patiently prior to op and post op has been a painless experience. I absolutely recommend Andy - you will be in wonderful professional hands.

K Dental Studios

Dentistry, Dental Care

I have been coming to K Dental Studios since 2014. This is the only place I would trust for my dental care. From reception communication to nurse support and dental care and precision, these guys know what they are doing. Top of the range equipment with comfortable settings. Thank you for looking after me all these years.

Mr Gavin Macpherson

Orthopaedic Surgeon

I had bilateral hip replacement which is a major op but Gavin reassured me that I was fit and healthy to recover well from it. Gavin has a very gentle manner and put me at ease entirely. He was recommended to me by a friend and I would absolutely recommend him to others. I felt I was in very safe hands.

Dr Apostolos Konstantis

Oncologist

My appointments with Dr Konstantis have always been informative and helpful ... he has shown great patience and a willingness to explain in detail the treatment he is prescribing ... he is also happy to answer queries and questions ... since I've been under his care, I've always felt well cared for

HCA Healthcare UK The Princess Grace Hospital

Breast Surgery, Urology, + 8 more

As soon as I arrived at Princess Grace Hospital I was welcomed by the reception staff who instantly put me at ease. I spoke to a few other staff in the building and everyone was very welcoming. The treatment room was well equipped and comfortable. Overall the location was also very accessible.

Professor Stephen Gwilym

Orthopaedic Surgeon

Prof Gwilym’s professionalism is exceptional. His depth of knowledge on every aspect of shoulder care gave me complete confidence and, for the first time in my life, I felt no need to google my condition or seek a second opinion. He is understanding, kind, and genuinely empathetic.