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Moorfields Private Eye Hospital

Ophthalmology

It is extremely unpleasant being treated as a cash cow. I had diagnostics for cataracts at Bath St on 18 December 2025. It seemed organised and the consultant, Mr Rajesh Deshmukh (RD), answered my questions and so did his practice manager Paula Jessup (PJ). I subsequently asked for written information on the kind of lenses RD recommended and I had agreed to. They are EROV lenses. When I asked for it, PD's response was that RD had talked to me, I said I couldn't remmber everything and my eyes were dilated so I couldn't see information he showed me on his phone. The written information was not provided. in advance of the surgery. PJ directed me to RD's website. The information on the website writes briefly on product benefits, but doesn't explain how they work. I had bilateral cataract surgery on 2 February at New Cavendish. St. Thgere was no explanation, written or verbal, of the process, eg pre-med, med, timing of procedure, rest afterwards. (There is a very brief outline in PD's email of timing). People came and did things to me as the 'animal for slaughter'. Before the procedure, I was given a paper form to fill in for registration. I had already done this at Bath St. Surely the information is on the system. I needed to find my BUPA number and authorisation code again, GP Practice etc. I also had received a pre-procedure call when this information could have been checked etc. For several days, I couldn't read the written instructions provided after the procedure. A nurse did discuss them however I hope it is understandable that I didn't remember all of them. Additionally I couldn't read the numbers on the eye drops packing for several days. The second bullet point on the instructions says 'your vision will be blurry for the rest of the day and possibly the next week'> This is repeated as the 7th bullet point on the instructions on the second page. The instructions have not been prepared with this in mind. On the first page, the instructions also says if you feel any pain or discomfort in the eyes etc please call the clinical helpline number above. The number is not on the document. On the second page, last bullet it says, '....If you vision (there is a typo it should say your vision) becomes significantly more blurred etc, please contact your consultant. On the phone PD, said if you think you have an infection go straight to A&E. All of this is unclear. Overall the instructions are presented in an illogical and careless way. The day after my surgery PD phoned around 6.30 pm to ask about how I was. I would suggest this is too late in the day for a recovering patient, and the instructions say ' we would like you to go home and take it easy'. She also said she would send a prescription for further drops to my GP practice. On Thursday, I phoned to let her know that the GP Practice said they haven't received them. Her response was, if you have received them, they have. Fortunately I had taken a printout of the prescription to my GP surgery and they logged it into the system and have actioned. I do not think the response from PD was helpful and it could be called defensive. There appears to be no-one who takes responsibility for the patient and ensures that they are looked after.

Vision Scotland Glasgow

Health and Social Care, Ophthalmology, + 1 more

My first appointment was arranged within a week. After my appointment I was offered surgery in exactly one more week. Everything was great, lovely facilities, lovely staff. Everyone was very friendly and constantly being offered coffee etc. On every occasion I was taken either on time or early. I was put at ease and everything was fully explained and what the best lenses for me would be, based on my history and interests. On the day of surgery, everything went fine and there was no pain whatsoever, merely a strange feeling as the surgeon did his stuff. Afterwards I was given advice re eye drops and aftercare and again all great. Everything was fine when I got home, merely discomfort and that soon passed. I had plenty of people checking and following up that all was well. Finally, I had a follow up visit after a few weeks and again everything was great and very professional and I was advised to see my optician and GP. Throughout my time, the service I received was first class.

Spire Shawfair Park Hospital

Cardiology, Cosmetic (Aesthetic) Medicine, + 13 more

I had a very positive experience at Spire Shawfair Park Hospital. From the moment I arrived, the reception staff were welcoming, efficient, and extremely helpful, making the check‑in process smooth and stress‑free. The hospital itself was immaculate throughout, with clean, modern facilities that created a reassuring and comfortable atmosphere. The layout of the building is thoughtful and spacious, with plenty of room in both the reception and waiting areas, ensuring a calm environment while waiting for my consultation. I never felt crowded or rushed. My consultation took place in a well‑equipped room with high‑quality medical facilities, which further added to my confidence in the care I was receiving. Overall, the combination of cleanliness, efficiency, professional staff, and excellent facilities made my visit exceptionally positive. I would not hesitate to recommend Spire Shawfair Park Hospital to others seeking high‑quality care.

Cleveland Clinic London

Vascular Surgery, Gastroenterology, + 10 more

This was a follow-up appointment with David Cumming for MRI results regarding my back pain. As with with my first appointment, he provided excellent assistance and advice. His feedback was detailed and clear and he answered any questions I and my son raised. He ran through treatment options, but without putting any pressure on me to make decisions there and then. Indeed, throughout my consultations, I always felt listened to, and never felt that we were being rushed through. Throughout, Mr Cumming was friendly and clear, patiently listening to my concerns and answering my questions; he was warm and welcoming - when my son dropped my crutch on the floor, this consultant surgeon did not hesitate to pick it up! I also want to praise his secretary, Emma, who has been most helpful.

Mr Mfazo Hove

Ophthalmologist

I had an absolutely amazing experience with Mr Hove at Blue Fin Vision. From start to finish, everything was handled with the highest level of professionalism and care. Really happy my naevus is gone. I got my confidence back instantly 🙌 The clinic itself is spotless, modern, and very calming, which immediately put me at ease. Mr Hove was incredibly kind, reassuring, and thorough, he explained everything clearly and made sure I felt comfortable and confident throughout the entire process. I genuinely felt listened to and cared for, and the whole experience exceeded my expectations. I couldn’t be happier with the treatment and the overall service. I would highly recommend Mr Hove and Blue Fin Vision to anyone considering treatment truly outstanding care.

Nuffield Health The Holly Hospital

Paediatrics, Obstetrics & Gynaecology, + 10 more

I always find the receptionists at The Holly difficult to deal with. The booking in experience is poor as one often has to wait for ages whilst the receptionists are on the phone or chatting or apparently doing something on their computers. It is a pity as the doctors and nurses and other staff including the porters at The Holly are extremely good. The receptionists in both the outpatients area and the scan receptionists need better training and better management. I would say however that the GP area receptionists and the front desk receptionists are very nice and very helpful so I have no issues with them.

Mr Jonathan Bhargava

Ophthalmologist

I was warmly greeted by Mr Bhargava just 5min after the scheduled appointment time, which is excellent. The consultation was thorough and very professional, Mr Bhargava has a very good manner and following questioning and examination explained all the parameters relevant to my condition. Mr Bhargava then went on to detail treatment and advice in a concise but detailed way covering all aspects very well. I left feeling that the visit was well worthwhile and that I had been treated well in all aspects of the consolation. I would have no hesitation in recommending Mr Bhargava to friends and colleagues.

Spire Washington Hospital

Cosmetic (Aesthetic) Medicine, Obstetrics & Gynaecology, + 1 more

I had a really positive experience at this clinic while receiving support for endometriosis and adenomyosis. From the moment I arrived, the staff were welcoming, professional, and compassionate. The care I received was thorough and reassuring, and I finally felt listened to and taken seriously. The clinic environment was calm and supportive, and everything was explained clearly throughout the process. I’m so grateful for the help and understanding I’ve received here, and I would highly recommend this clinic to anyone seeking specialist care for women’s health conditions

Mr Tom Williams

Sports Therapist

Tom is an exceptional strength and conditioning coach. I started working with him while recovering from a chronic hamstring injury, and the care, thoughtfulness, and expertise he brings to every session is outstanding. He works seamlessly with the physio team to tailor rehab that’s genuinely achievable, never pushing too much too soon. Tom is incredibly personable and considerate - he adapts everything to you as an individual. Tom puts real thought into every programme, and genuinely cares about long-term health and strength - I can’t recommend Tom highly enough.

Ms Natasha Kilian

Physiotherapist

Dear Natasha, Thank you for your brilliant service, as always. I always feel so relieved after our sessions. I used to be unsure about physiotherapy and had tried several physiotherapists before, but you have completely changed my opinion. When my doctor referred me to you, he was confident that I would be satisfied—and he was absolutely right. I will now be his mirror copy in recommending you to others. Thank you so much for helping me regain my strength and confidence. I am truly grateful for your support and encouragement.

The Royal Free London Private Patients Unit

Cardiology, Cosmetic (Aesthetic) Medicine, + 18 more

Having been for a much longer and more complicated surgery, a year ago, I already knew that I would be in good hands for this, more minor procedure. The staff as so attentive and friendly, it was lovely to see most of the same familiar faces and to be remembered by them. Everything is exceptionally clean and I felt very well looked after, my consultant saw me before and after the procedure and kept me well informed. The anaesthetist also explained everything that would happen, answering any questions.

Dr Anirban Maitra

Paediatrician

My daughter was very poorly and had tonsillitis and bronchitis. She was prescribed antibiotics that were not working. I went to see Dr Maitra and he prescribed new medication and within 48 hours we noticed a huge improvement. He put me at ease and ensured my daughter received the best possible care. She has had 2 follow up appointments since and I’m so grateful for the outstanding care that she has received. I couldn’t recommend highly enough.

Quality Dental : Fulham

Dentistry

I had a great experience with Dr. Aradhna Gupta and her team. I was seen right on time, and the receptionist was very accommodating when I needed to adjust my appointment time. Dr. Gupta was friendly and welcoming, as was her assistant, which made the visit very comfortable. She gave me a thorough check-up and took X-rays to ensure everything was properly assessed. I’m very satisfied with both the examination and the overall service.

Dr Edmond Quah

Rheumatologist

My visit today has been more than excellent, Dr Quah has been so thorough, so professional and with a friendly manner, was very informative, made me feel at ease to ask any questions. Answered everything. Gave me all the time I needed and made me feel reassured. I am leaving the hospital feeling much happier. Thank you so very much.

Dr. Dobrina Hull

Rheumatologist

Top marks for Dr Hull on every visit. She is welcoming & friendly but also very professional. In her approach. She is not just ticking boxes re her specialty but is interested in in my general health having previously referred me to respiratory health. Indeed she checked my chest during this visit as well as my joints.

Mr Bhavik Shah

Orthopaedic Surgeon

It was a telephone call to see how I have been after my knee op in August 2025. Mr Shah as always very professional and knowledgeable. He has a very kind and understanding manner. He always listens. He has done an outstanding job on both of my knees. Thank you