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Dr. Krista Farrell

Neurologist

The appointment itself was very disappointing. The neurologist Dr Farrell came across as judgmental and dismissive, suggesting that my symptoms might be exaggerated or imagined, despite my clear explanations and the supporting observations of multiple professionals and people close to me. I explained that my NHS GP, my HCA specialist, and my Bupa doctor had all independently recognised my neurological decline and recommended that I see a neurologist. I also made it clear that my symptoms were not stress-related - my NHS doctor had actually prepared me for this appointment by enrolling me in a stress management course specifically to rule that out beforehand. Despite this, the neurologist repeatedly challenged what I said, often rephrasing my statements inaccurately. At one point, she remarked, “You’re the only one who has witnessed and confirmed this,” even though I had stated several times that healthcare professionals, work colleagues, and family and friends had all noticed my decline. I found this approach extremely frustrating - I may be forgetful due to my condition, but I am not an idiot. How can my symptoms be “made up” when I have, on several occasions, accidentally taken double doses of my prescribed medication simply because I forgot I had already taken it? To be completely honest, I also felt there may have been a cultural element to her attitude. She appeared to be Caribbean by her accent, and as someone of Caribbean heritage myself (though born in the UK), I sensed a strong cultural bias. Her facial expressions while I spoke often appeared strained or uncomfortable, almost as if what I was saying physically pained her to hear. Historically, Caribbean women are often expected to be strong and stoic - to “just get on with it” - and it felt as though she viewed my seeking medical help as unnecessary or self-indulgent. At times, it even seemed as though she believed I should be grateful simply to be seen by a private specialist, despite the fact that the appointment was covered by my Bupa insurance. Overall, the experience left me feeling unheard, judged, and disrespected. When she asked about my profession, she seemed surprised by the level I work at and the respect I have earned in my field, which only seemed to increase her discomfort. At one point, I had to speak firmly to reiterate that I am highly regarded in my role. I have a follow-up appointment with a neuropsychiatrist, but after this experience, I am honestly not looking forward to it. I can only hope that they will be more open-minded, empathetic, and willing to engage with both my account and the clear evidence provided by other medical professionals.

CP+R

Cardiology, Sports & Exercise Medicine

I had a fantastic experience with CR+P's cardiac rehabilitation.programme. From the very beginning, it was clear this was not a one-size-fits-all programme; it was meticulously tailored to my specific health needs, which made me feel incredibly safe and supported throughout my recovery journey. Each training session was professionally delivered, well-structured, and very informative. I could feel the tangible results week-on-week. It was incredibly motivating to feel my cardio condition noticeably improving with each session, a testament to the programme's effectiveness. Lizzie was absolutely fantastic and knowledgeable which made the training sessions both highly effective and fun. She was always happy to explain not just what exercise we were doing, but why we were doing it, which was so empowering. She seamlessly integrated practical dietary advice and set clear, achievable tasks and goals between sessions, keeping me engaged and motivated.. I wholeheartedly recommend CR+P's cardiac rehabilitation programme to anyone seeking a structured, supportive, and truly transformative path to better heart health. It has equipped me with the knowledge and confidence to manage my health long-term

MUMS - Midlands Ultrasound and Medical Services

Sonography, Pain Management, + 31 more

I took my daughter for a blood test today with Dr. Nimah Bholah, and we had an outstanding experience. My daughter has had difficult and painful blood draws in the past, so she was quite nervous. But Dr. Bholah was incredibly reassuring, gentle, and patient throughout the whole process. To our surprise, my daughter felt no pain or discomfort at all, it was the most relaxed she has ever been during a blood test. Dr. Bholah explained everything clearly, helped her feel at ease, and showed real care and professionalism. My daughter even said she would happily come back to see the same doctor again whenever she needs blood work. That alone says everything about the quality of care we received. Thank you, Dr. Bholah, for making what is usually a stressful experience into such a positive one. Truly exceptional service.

Mr Nigel Hall

Paediatric Surgeon

I arranged to see Mr Hall after my daughter was showing signs of tongue tie. I had her assessed by the IOW midwife specialist at 4 weeks and they informed me my daughter had no tie. After 7 more weeks of matters getting worse I was referred to Southampton by NHS but when I found out the waiting time I booked myself in to see Mr Hall who could see me within 3days of my initial contact! A tongue tie was located and procedure performed there and then. With minimal distress with my daughter and I. There was immediate feeding benefits and physically seeing my daughter move and use her tongue better. Hopefully this is a road back to breastfeeding full time without the need to keep pumping. I wish I had followed my instincts and made enquires to book sooner. All health visitors should have his details to pass on!

Mr Davide Patrini

Cardiothoracic Surgeon

I first met Mr Petrine after being diagnosed with lung cancer. The meeting was to discuss the way forward and options available to me. The choices were surgery, chemotherapy and immunotherapy. From the beginning Mr Petrine was very honest with me and highlighted the pros and cons of each option due to pre existing health conditions. Surgery had certain risks involved, but Mr Petrini gave me the confidence to decide that I wanted surgery. Six days after meeting Mr Petrini I had the surgery and I am pleased to say due to his impeccable skills the operation was a great success. After surgery Mr Petrini contacted my wife with updates and she was also able to have direct contact with him if there was any concerns that may have arisen during my recovery. I have no hesitation to highly recommend Mr Petrini.

Mr Jonathan Kosy

Orthopaedic Surgeon

Every step in the pre-op and op process was meticulously prepared and undertaken with total thoroughness. Every question I raised was dealt with in professional detail. I wish to thank Dr Kosy, his administrative staff, his nurses and the physio team (under Felicity) for making such helpful progress with my hitherto troublesome knee. I could not have wished for better or more professional treatment from early consultations through the various recovery stages, until completion.

Spire Cambridge Lea Hospital

Cardiology, Cosmetic (Aesthetic) Medicine, + 19 more

Overall my first appointment at Spire Lea hospital was a satisfactory experience. At the reception I was quickly registered as an insurance patient. The waiting time was not very long. The duration of the appointment was long enough to cover all my questions, explain my problem and get a gynaecology examination by the doctor with help of a female assistant. The doctor explained to me a treatment to follow to alleviate my symptoms.

Spire Regency Hospital Macclesfield

Breast Surgery, General Surgery, + 17 more

The nursing care was faultless - I could not have asked for a better team of consultant, nurses, doctors, anaesthetist, and physiotherapists. The facilities are top tier (and the food is truly excellent too….a big thank you to the catering staff!). In short, my stay was very comfortable and I felt safe and well looked after throughout. Thank you to all the staff at Spire Regency for making my time with you an absolute pleasure!

Mr Leonidas Vachtsevanos

Orthopaedic Surgeon

I had my first Osteotomy on my right leg 7 months ago and what a difference it has made. The pain literally reduced by around 90%. Just over two weeks ago, I had the same procedure on my left leg. If it gives me the same result in a few months time I will be absolutely delighted. The scar on the right leg is now virtually invisible. Mr Vachtsevanos has been amazing from start to finish and I would highly recommend him.

Skin Horizon

Cosmetic (Aesthetic) Medicine, Dermatology

I had a Carbon Laser treatment with one of the senior practitioners at Skinhorizon Clinic and the experience was excellent. They explained everything clearly, made me feel very comfortable, and the treatment was quick and professional. My skin looked brighter and smoother straight away, with refined pores and a much clearer complexion over the next few days. Highly recommend the team at Skinhorizon for Carbon Laser.

Medical Prime Menopause Clinic

General Practice (GP)

Great service. The consultant spent plenty of time with me asking lots of questions about all aspects of my life as well as symptoms so I felt my care was very holistic. I had the opportunity to ask questions and explore different treatment options. The consultant was very empathetic and I really appreciated her knowledge of menopause which I have not been able to access through my GP. Very happy with the service.

Miss Summerhayes is fantastic. She is very reassuring, friendly and knowledgeable. She has a terrific bedside manner, which eased the strss of my cancer treatment. Lyn Corlass keeps the process running smoothly and has always gone the extra mile to ensure that there was minimal waiting time for tests, treatments and appointments. Over all, they have made a very difficult time, much easier to deal with.

Mr Mark Bailey

Psychotherapist

I saw Mark to help me navigate some specific fears of heights/bridges/unknown topography which had been giving me considerable anxiety , even panic attacks and he's helped me me find very useful coping strategies which mean I'm now a lot more confident out and about in the world. as always, his techniques are clear, kind and easy to implement in the real world. I feel so much better.

Ms Jajini Varghese

Plastic Surgeon

From my first consultation, Dr. Varghese made me feel heard and cared for. She was warm, welcoming, and kind throughout the entire process. She did excellent work on my breast reduction, my results look natural, balanced, and exactly what I hoped for. My recovery was smooth and so much easier than I expected. I’m beyond happy with the outcome and would recommend her to anyone!

Mr Chukwuemeka Okaro

Obstetrician & Gynaecologist

I have had many consultations with Mr Okaro and he recently performed some major surgery on me. He has been an absolute pleasure to deal with in terms of his professionalism, approachability, friendliness, caring, and always having the time to answer my questions and concerns, and all I can say is I am so pleased to have met him, and to call him my Consultant.

Newmedica Bristol - Aztec West

Ophthalmology

My first visit was under the NHS, I was so impressed with the treatment I received and the results of the operation , I paid for the next operation myself. The clarity was much more than I expected. There was no pain before, during or after the operation. I was driving again within days of the operation.