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RTN Mental Health - Right To Choose

Diagnostics & Testing, Psychiatry, + 1 more

I first started my process in January 2025, using right to choose. There wasn’t a lot of information to choose between providers so I went with the fastest assuming they’d all have to be of a standard to qualify with the NHS. RTN advertised a fast service somewhere up to 12 weeks. Communication is extremely poor. The stages and processes are not explained. Everything is digital, you’re bombarded With a stream of individual emails directing you to forms or questionnaires that have to be completed on a portal that is unfriendly to use. You receive repeated requests for the same information and it’s not clear if you’ve already completed something on the portal. Links expire before you’ve had a chance to read your email so expect delays. Support is poor, if you need help when navigating the forms phone lines are open reduced days and hours differ. Email support is slow and if you have any communication impairment this can be further complicated because of misunderstandings, leading to long email exchanges which are exhausting. It’s very hard to get an update on where you are in the process. There is no transparency. All cases will be different so it’s understood exact times can’t be given but it would be helpful to understand the stages and where you are up to and next steps. This doesn’t happen. I made the mistake of leaving them to their own devices to update me and didn’t chase for 3/4 months, finding they had lost some of my test results. When choosing my first appointment with them online, no information is given on the assessor to make an informed choice so I chose the earliest appointment. The assessor was a graduate fresh out of university, in post for around 6 months. They were not a qualified psychiatrist or psychologist. I was not told this when booking the appointment and offered to go back on the waiting list if I wanted a doctor. The next stage is with a psychiatrist but it’s a long wait because the initial report by the graduate has to be checked. The psychiatrist I saw was an outsourced contractor, I had a poor experience with and there was a communication breakdown. Because they are paid for only the allotted time, for which he was late, he cut me off, very abruptly and he did not follow up when he said information would be sent to me about autism screening. I then received a request to complete an additional test which I later was told was not appropriate. No context is given when you receive these requests and abbreviations and clinical language is used without explanation. Pp RTN then did not attach the results to my file or progress my case. I’m still not sure why this was as when I’ve complained it’s not been fully explained to me. This is very worrying as it suggests no one is reviewing your case. There appears to be no safe guards. I next received a questionnaire titled ‘CV’. This is presumably a precursor to receiving a titration appointment. So I got excited as it’s been 11 months to get to this point. It stand for Cardiovascular by the way. I provide the stats. Then I get three more requests for the same thing.Another indicator no one is monitoring this. I had my first titration appointment in December and a script was written on the 11th, but I still don’t have my meds (it’s 4th Jan), because RTN use an online pharmacy. I wasn’t told to expect an email registration from a company called Cure Connect. RTN sent me an appointment for a follow up even though I hadn’t received my meds. This is how I found out about Cure Connect. I registered with them and they dispatched my meds without texting me so I had no idea what date to expect them. I was away for Christmas. Turns out they have the wrong phone number for me. Cure connect Are digital only and it’s extremely difficult to get in touch with them as they use two factor authentication to access their portal and it was broken when I tried contacting them. They direct you to the portal when you try and seek help. They use Royal Mail tracked 24 and I had to organise a redirect. But it’s not guaranteed. So I’ve been waiting in for two days now and still don’t have my meds. I cut my Christmas break short to drive 163 miles to get back for the redirect. You’re on your own when it comes to navigating Royal Mail and can’t get through to a human. So if you like digital portals, self service and dealing with three company’s through digital mean, being tied down to home for days on end each month to receive your medication this is the company for you the irony of course is that you’d struggle with non written instructions and these types of systems when you have ADHD. RTN are unsympathetic to this and say they can’t send patients individual information /instructions about Cure Connect. Complaining gets you nowhere. They just say they have unprecedented demand and reduced support is temporary. But I’ve read complaints that go back at least 18 months. That’s it temporary, that’s their normal BAU. I’m not sure if they prioritise private referrals but they’ve clearly bid low for the NHS contract based on volume and cannot handle the workload. We are suffering for it.

Miss Kenga Sivarajah

Obstetrician & Gynaecologist

I had a private care with Dr Kenga Sivarajah (my Obstetrician) at King’s College Hospital, Denmark Hill and Central Health clinic for the delivery of my baby, and I cannot recommend the experience highly enough. Dr Kenga is truly a brilliant obstetrician. Her expertise, calm reassurance, and decisive leadership throughout my pregnancy and delivery made me feel completely safe and confident at every stage. She combines exceptional clinical skill with genuine compassion, which made an enormous difference during such an important and emotional time. I am also incredibly grateful to Adrian Dubrowicz, the anaesthetist, whose professionalism, clear explanations, and calm manner put me instantly at ease. His care was outstanding and contributed hugely to a smooth and positive delivery experience. A very special thank you to Keira Willis and Amina Muhommad who were absolutely amazing midwives during our two-day stay. Their kindness, attentiveness, encouragement, and tireless support — both clinically and emotionally — made the entire experience feel personal, caring, and reassuring. They went above and beyond to ensure both my baby and I were comfortable and well cared for. The standard of care under Dr Kenga’s leadership at King’s College Hospital was exceptional, and I will always be grateful to this outstanding team for the role they played in bringing our baby safely into the world. I would highly recommend Dr Kenga and her team and the private maternity service to anyone seeking expert care with a truly human touch.

HCA Healthcare UK

General Practice (GP)

I had my varicose vein scan with Louis and honestly couldn’t have asked for a better experience. From the start, he made me feel relaxed, comfortable, and confident that I was being properly looked after. Louis explained everything in a really easy-to-understand way and talked me through the scan as it was happening, which helped put me completely at ease. The ultrasound was very thorough, and it was clear he really knows what he’s doing, nothing felt rushed, and he took his time to check everything properly. What I appreciated most was how calm and reassuring Louis was throughout the appointment. He made sure I understood what was going on, what the scan showed, and what the next steps might be, without using complicated medical language or making it feel overwhelming. The whole appointment felt professional but friendly, and I left feeling informed, reassured, and confident in the advice I was given. If you’re feeling nervous about having a varicose vein scan or don’t know where to start, I would 100% recommend seeing Louis. You’re in very safe hands.

Mr Jason Ho

Ophthalmologist

I saw Mr Ho following some concerns I had with one of my eyes after cataract surgery carried out by a different surgeon. Mr Ho was very thorough in his approach and identified that I had some tears in my retina which needed repairing fairly urgently. He performed a vitrectomy (retina repair) the same day and following a few weeks recovery my eye is now fully healed. I can't recommend Mr Ho enough, his manner with patients is excellent, he fully informs you as to what he plans to do and why and his aftercare is excellent. I'm very glad I engaged him when I had a problem with my eye and wish I'd had him do the cataract surgery in the first place.

Diverse Minds Clinic

Psychiatry

Wonderful experience at Diverse Minds Clinic. I got an ADHD assessment and found Dr. Cappai's approach really helpful. She was easy to communicate with and spent considerable time explaining scientific facts to me. She offered plenty of encouragement and advice for the next steps. The administrative crew was also really helpful, and Dr. Cappai's office on Harley Street was very exquisite. I suggest this doctor.

CP+R

Cardiology, Sports & Exercise Medicine

Extremely friendly, supportive and professional throughout the rehab process. Providing the necessary confidence to push as much as appropriate without overdoing it. Significant improvement in fitness after 6 months and back to previous fitness levels after 12months. If you want to get back in shape after a heart op then I can’t recommend them highly enough.

Newmedica Birmingham

Ophthalmology

I went for my surgery and can honestly say I was scared because I didn’t know what to expect but I was made to feel very welcome and the surgery went well all the staff were so friendly and explained what they were going to do would recommend as I had the best patient treatment any person could have thank you

MansMatters

Urology

I didn’t want surgery, a knife any where near my penis. So I tried Mansmatters new protocol with injections and shockwave. The results speak for themselves, my Peyronie’s curvature got better to almost normal shape. I’m so glad I made the right decision. My life is back and now I’m back in the dating scenes.

HCA Healthcare UK The Wilmslow Hospital

Cardiology, Dermatology, + 8 more

Dr. Emma saw us after a complication presented early on in my pregnancy. We called that morning, and by that afternoon, we had already had the consultation, scan, diagnosis, and a plan. We were put at ease and reassured by Dr. Emma’s explanation, experience, and advice.

Spire Liverpool Hospital

General (Internal) Medicine, Cardiology, + 17 more

On the day of surgery I found all staff to be caring, professional and friendly. The environment, and my room were clean, bright and welcoming. As a result I was able to remain relaxed and calm prior to surgery and was very well cared for after the operation.

Mr Srinivas R Samsani

Orthopaedic Surgeon

Discharged following a replacement knee surgery.Mr.Samsni explained my questions regarding progress and setled my mind as to my progress.I am very satisfied with the operation and his services.

Miss Hui-Ling Kerr

Orthopaedic Surgeon

I Cannot fault my visit. Ms Kerr is a pleasant person and I am always treated with respect. My meeting with her was clear and straight forward. Would recommend ms Kerr as a very good surgeon.

Mr Robert McCormick

Urologist

Fantastic professional. Very understanding of my issue and quickly arranged for follow up tests. Thank you for your expertise.

Dr Satyen Gohil

Haematologist

Dr Gohil was very clear and reassuring. He gave me time to ask questions and helped me understand the diagnosis well.

Dr. Balachandran Sriram

General Practitioner

What a lovely doctor, very kind, professional and caring. Would not hesitate to recommend him.

Mr Anver Mahomed

General Surgeon

Mr Mahomed you should be very proud of yourself and your lovely team. You were all outstanding