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Spire Elland Hospital

Orthopaedic Surgery, Ear Nose & Throat Surgery (ENT/Otolaryngology), + 2 more

Overall, Spire Elland was great and I would happily return should I require any further procedures in the future. The rooms are spacious and comfortable, and everything is very clean. I think the main thing letting the hospital down is patient communication. All appointments and comms are recorded and delivered via an app. If you don't want to or aren't able to download the app (like me), you do end up being left a little in the dark about things. For example, I had been given a surgery date fairly soon after my initial consultation, which was great, however I hadn't been informed that there would be multiple pre-operative assessment appointments to attend - all of which were on-site at Spire Elland, which is around an hour's drive for us. On one occasion, I had to make last-minute arrangements to move clients around as I'd been unaware of an upcoming appointment - I'd received no email, no text, no phone call, no letter. I just so happened to log in to my online portal and find the appointment date there. I moved clients around so I could attend, and just a couple of days before my appointment received a text message to say the date had changed, with no explanation provided. I called to try and find out why this might be, but was met with a dismissive reply of, "We just had to move it". All of the documents outlining the process for my surgery and the prep I should do beforehand were provided online, and the online portal isn't the simplest to navigate, so accessing them wasn't as easy as it could have been. When I was admitted for my day surgery, the staff were very welcoming and friendly, although I did find that I received a blunt reply whenever I asked a question about anything. This was my first ever surgery and my first time being put under general anaesthetic, so naturally I was quite nervous. Some of the members of staff were very helpful and supportive, but others seemed to have little patience, which wasn't ideal and only served to make me more anxious. When I came to after the surgery, I had been expecting to have a bit of a handover with someone so I could at least find out how it had gone and what they had/hadn't found. Unfortunately, Mr Gan was occupied in another surgery, and so I was discharged before having the chance to speak to him. I asked the nurses for some clarification - any brief notes or insights they might be able to give to put my mind at ease a bit until I could speak with Mr Gan - but this was met with quite curt replies. I was told no one could read Mr Gan's handwriting so no one could tell me any information, which at the time was quite frustrating as I'd been dealing with the pain for so long and had viewed the laparoscopy as the light at the end of the tunnel. It was disheartening to leave the hospital without any real clarification of the issue. Now having had my final follow-up with Mr Gan, I can say with confidence that all of my questions have been answered, and I feel validated and supported as a patient. However, I can't help but feel that had the communication from the hospital team been a little better throughout the process, it wouldn't have been so frustrating to wake up after the surgery and find that no one could tell me how it had gone.

Miss Hiba Ansari

Physiotherapist

I’ve been seeing Hiba Ansari for over a year, and I can’t recommend her highly enough. She is incredibly knowledgeable, professional, and genuinely caring. Over the past year, Hiba has helped me treat several different issues, including my ankle, lower back, and most importantly, a long-standing shoulder dislocation problem. She monitored my progress very closely and consistently adjusted my exercises to suit my ability and recovery stage. I spent several months working with her to strengthen my shoulder, which was extremely weak and unstable after multiple dislocations. Following my shoulder surgery, Hiba played a huge role in my rehabilitation. She guided me through recovery and re-strengthening with great care and precision, helping me return to normal activities and sports with confidence. Thanks to her support, I’m now back to living a normal, active life without constant worry. She was also incredibly supportive with practical matters, helping me navigate insurance issues and sort out payment coverage for my sessions, which made a stressful situation much easier. In addition, Hiba has excellent professional connections and introduced me to one of the top shoulder surgeons in the UK, who performed my operation with excellent results. Hiba is a fantastic physiotherapist — skilled, supportive, and truly invested in her patients’ recovery. I’m very grateful for all her help.

Spencer Private Hospital Ashford

Pain Management, Audiology, + 11 more

I attended Spencer Ashford Hospital which was easy to find and was able to park nearby in the carpark using a Blue Badge displayed. Access was at ground level with no steps. Reception staff greeted me straight away and booked me in, provided necessary to complete my procedure. Toilets were easily accessed just off Reception and there is a water machine free. All staff including the medical team that I saw were engaging, jovial yet professional. The atmosphere was calm and relaxing with about three patients waiting. Mr Georgios Papadopoulos explained the procedure that I was undergoing in depth and was unrushed and very calm and inquired whether I had questions. His team were as fantastic ensuring that I was at ease throughout. At no point did I feel under pressure to leave after the procedure.

Mr Davide Patrini

Cardiothoracic Surgeon

Mr Patrini is an outstanding surgeon and a genuinely caring doctor. From my first consultation through to post-operative follow-up, I felt fully supported and well informed at every stage. He explained my condition and the treatment options clearly and honestly, taking the time to answer questions and ensuring I felt confident in the decisions being made. The surgery went extremely well, and the aftercare was excellent, with ongoing availability and attention not only to me but also to my family. A highly skilled professional with a calm, reassuring manner. I would recommend Mr Patrini without hesitation.

Mr Faisal Hussain

Orthopaedic Surgeon

I had a rotator cuff tear repair 12 months ago. Operation was a complete success and I now have full movement in my shoulder joint. I followed Mr Hussain’s instructions to the letter and religiously did the exercises as instructed by the physiotherapist post op. It was tough at first but worth the pain and inconvenience having been restricted for several years. Mr Hussain managed my expectations, explained the options clearly and listened to my concerns. He told me it would take 12 months to be fully recovered and he was spot on! I d highly recommend him for any shoulder or knee surgery. Many thanks.

Spire Cheshire Hospital

Obstetrics & Gynaecology, Breast Surgery, + 17 more

Dr A Ashish has cared for me for over 12 months and has been outstanding throughout my treatment. He is highly skilled and extremely knowledgeable, and has played a key role in my diagnosis and ongoing management of bronchiectasis and asthma. He has a lovely manner — always clear, kind, and considerate — and takes the time to listen, answer questions, and put me completely at ease. Each appointment ends with a clear and well-thought-out management plan, which gives me real confidence between reviews. Dr Ashish is an excellent consultant and I would not hesitate to highly recommend him. Thank you.

Mr Devaraj Srinivasamurthy

Vascular Surgeon

Mr Srinivasamurthy was kind and reassuring from our first meeting, during a pre-op telephone conversation, and throughout the procedure itself. He outlined what to expect both during and after the procedure and was able to answer my questions sensitively and clearly. He was an excellent listener and is obviously very experienced in his field. I was quite nervous prior to my procedure but he reassured me and I felt like I was in very safe hands. Thank you very much.

Professor Richard Field

Orthopaedic Surgeon

One could not wish for a better consultant - it’s a given that Professor Field is one of the top consultants in his field , but more than that , he is so kind , caring and reassuring. At every appointment I have had with him before during and after my hip replacement he has taking so much time to explain everything so clearly and patiently and has a wonderful sense of humour too . The perfect consultant in my opinion. Thank you Prof Field !

Dr Mark Weatherall

Neurologist

Dr Weatherall was the first doctor I've spoken to who truly understands and took my issues seriously, recognising migraines aren't normal and are impacting life! He explained everything thoroughly and made me feel like the issue was being properly addressed with plan A, B, and C already sorted. He was very helpful arranging these with my GP and making sure everything was super transparent.

Mr Aemn Ismail

Obstetrician & Gynaecologist

I had a follow-up call with Mr. Ismail, and as always, the experience was outstanding. He demonstrated the same high level of professionalism that has helped me regain my health and confidence. He listened carefully, provided reassurance, and reinforced my trust that I am receiving the best care. I highly recommend him for his expertise, compassion, and approachability.

Spire Regency Hospital Macclesfield

Breast Surgery, General Surgery, + 17 more

Overall, this was an extremely swift and positive experience from first consultation to post op. care. Mr Jain's approach, professionalism and time was much valued. Ongoing physio at the Spire is super. Still a long way to go to return to a fully functioning shoulder but that's my job! All involved have given me confidence in my ability to heal. Thank you.

Dr. Hanis Hanafi

Oncologist

I attended the clinic concerned about the progress of my cancer. Further scans were discussed to investigate the rise in PSA levels. While I was reassured that the rise was not catastrophic it still needed checking. My continuing pain from two other issues Dr H agreed needed investigating too and will make referrals to the relevant departments.

Surrey Foot and Ankle Clinic

Orthopaedic Surgery, Orthotics, + 1 more

I cannot recommend the clinic highly enough. Staff are friendly but professional and the level of care is exceptional. All appointments are followed up very quickly with a letter confirming all that was discussed and then follow up appointments are arranged very quickly. Would not hesitate to use this clinic for any further medical issues.

Reflex 18 - Colchester

Acupuncture, Orthotics, + 5 more

First visit and struggling in pain .Josh was excellent . He came highly recommended from a colleague . Very personable and puts you at ease whilst listening . Incredibly professional and knowledgeable. His expertise has helped very much in my recovery . Will be returning for him to sort out the other dodgey joints of mine !

Spire Murrayfield Hospital Wirral

Breast Surgery, Cardiology, + 16 more

Was left waiting to go home after op - communication breakdown between day staff & evening staff and no follow up appoint for stitch/wound check - had to change dressings myself and contact BUPA for arranging appoint weeks later. Overall staff were lovely but possible lacking in cover/number of staff availability.

Alien Aesthetics - London

Cosmetic (Aesthetic) Medicine

Dr Isobella is a gem! She is so knowledgeable, kind, friendly and welcoming. She talks through everything so clearly, giving you the opportunity to ask any questions. I love my new chin and will definitely be coming back for other treatment in the future.