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Moorfields Private Eye Hospital

Ophthalmology

I was informed in the email sent for my first appointment that the consultation would take approx one to one and a half hrs maybe more if I was having tests. I saw the consultant and had the tests, this took no more than 10-15 minutes. In my experience of having private consultation I don’t think this was a consultation, I was told someone will call me and give me details of the treatment, I was not given a time or day when this phone call would take place. I tried to ask questions about the treatment but was told they would explain all to me in the phone call. I called next day as I had other commitments the following days and weeks and may have missed their call. I was given the information about the treatment on the phone, I asked if I was paying for this phone call and was told that I would not be charged. I was charged and paid for the tests on the day, after the phone call I later received an invoice for the consultation of £300, so basically I was charged for a phone consultation as I don’t believe I got a consultation on the day that warranted this amount of money. I am really disappointed with this kind of service, I believe if I’m paying for a private consultation I should be given the time face to face so that I can ask questions and understand the treatment that I will be paying for. This was not NHS where you are only allocated a small amount of time, which is why I am so disappointed with this service and the costs which is unwarranted.

Dr Shalini Chawla

Obstetrician & Gynaecologist

I can’t recommend Shalini highly enough. She is one of the most kind, compassionate, and thoughtful people I’ve ever met, and she truly goes above and beyond for her patients. Having multiple underlying health issues, it was important for me to have someone who was empathetic, understanding, and mindful of my additional needs. She spent time getting to know me and made me feel reassured and supported throughout my pregnancy journey. Towards the end of my pregnancy, I developed further complications with gestational diabetes and pre-eclampsia. During this time, Shalini was constantly checking in on me, always making me feel safe, calm, and reassured, and never once making me feel worried or dismissed. Our beautiful baby girl was brought into the world earlier than initially planned at 36 weeks due to the pre-eclampsia and how the baby was tracking, and I genuinely don’t think I would have got through this frightening period without her constant reassurance and support. Even now, one week postpartum, she is still checking in on me, which shows how much she truly cares. I couldn’t have felt more comfortable or confident with a consultant, and I will forever be thankful for her support.

Nuffield Health Tunbridge Wells Hospital

I was diagnosed with a large fibroid, and after many hours of research and careful consideration of different clinics and specialists, I chose to book a consultation with Miss Elena. It was one of the best decisions I could have made. From the very first appointment, Miss Elena’s professionalism, kindness, and calm confidence immediately put me at ease. She took the time to walk me through every treatment option with clarity and patience, making sure I understood each step. Her guidance was thoughtful and reassuring, and she provided all the information I needed to make a truly informed decision about my health. I left the consultation feeling not only well‑informed, but genuinely cared for. Following the consultation, we scheduled the surgery, and the entire process was planned with remarkable attention to detail. I was guided through every step, always knowing what to expect. Throughout the journey, I felt supported, safe, and truly cared for by Miss Elena and her wonderful team. I am extremely happy and deeply grateful for the outstanding care, professionalism, and compassion I received from Miss Elena and her team.

Cleveland Clinic London

Vascular Surgery, Gastroenterology, + 10 more

I recently visited Cleveland Clinic and was thoroughly impressed by the outstanding level of care and professionalism demonstrated throughout my experience. From the moment I arrived, the staff was welcoming, attentive, and highly organized, ensuring a smooth check-in process. The medical team displayed exceptional expertise and compassion. They took the time to listen carefully to my concerns, explained every step of the evaluation clearly, and provided detailed answers to all my questions. This level of communication gave me confidence and peace of mind. The facility itself was spotless, well-equipped, and designed to make patients feel comfortable. I also appreciated the efficiency—appointments were timely, and follow-up instructions were clear and easy to understand. Overall, Cleveland Clinic exceeded my expectations in every aspect of patient care. I am grateful for the dedication and professionalism of the entire team and would highly recommend Cleveland Clinic to anyone seeking world-class medical services.

Mr Rhys Thomas

General Surgeon

I had a 5 star experience,from start to finish. I cannot thank mr Rhys Thomas , his secretary and all the staff at Blackheath hospital enough they were all absolutely fantastic,and would recommend anyone who needs hernia treatment to go with mr Thomas and Blackheath hospital. He made me feel at ease and was very precise with his explanation. I had a sensitive issue and again Mr Thomas and his amazing secretary arranged everything with no complications. I have had my follow up and everything is going well and mr Thomas reassured me any issues that might occur he and his team will address it but I’m well on the road to recovery,so not expecting any complications but reassuring to know he is there if needed, so thank you again .

The Forbury Clinic (Berkshire Health Ltd)

Chiropractic, General (Internal) Medicine, + 5 more

The staff were incredibly helpful, understanding and supportive. I explained my concern and was given an urgent appointment. Vanessa S is the perfect person for her role and puts people at ease immediately. She secured me a hearing test and a consultation appointment on the same day. She also helped me with some of the administrative elements of using my private healthcare as the process has changed since I last used it. Very helpful, friendly, professional and reassuring. I was greeted on arrival, immediately shown to the waiting area and taken straight through to my first appointment, even though I was a few minutes early. Cannot fault the service I received and the care and professionalism was consistent throughout.

Diverse Minds Clinic

Psychiatry

I had an ADHD evaluation at Diverse Minds Clinic. I did some research before booking, and I chose Diverse Minds Clinic since the psychiatrist, Dr Alex Cappai, also works for the NHS ADHD service. Dr. Alex Cappai listened to me and made me feel heard. She was quite friendly, and I felt at ease during the assessment. I was diagnosed with Adult ADHD mixed type in my fifties, which was a bittersweet finding. Dr. Cappai provided me with practical counsel that was extremely beneficial, as well as the time I needed to comprehend my diagnosis. The staff at Diverse Minds Clinic have been really professional and helpful throughout the process, and I would strongly suggest this service.

Raynaud's Clinic

Rheumatology

I had an extremely positive experience attending the Raynaud’s clinic. I was given ample time during the appointment and never felt rushed, which made a real difference. I felt genuinely listened to and involved in the conversation throughout. Louise Parker was extremely knowledgeable and took the time to really understand my symptoms and concerns. Together we unpicked my individual triggers, which was both reassuring and informative, and we agreed a clear, tailored plan moving forward. I left the clinic feeling more confident in managing my condition and would highly recommend this service to others.

RTN Mental Health - Right To Choose

Diagnostics & Testing, Psychiatry, + 1 more

The waiting has been difficult as communication has been poor. I have struggled to get a response from the office both via email and phone. I had a combined assessment and received my ADHD outcome 3 weeks ago. I am still waiting for my autism assessment outcome despite being told the clinical decision has been made. The staff I saw as part of my assessment were fantastic and the support team have been helpful (when I’ve been able to contact them). It’s just a shame that the poor communication has spoilt the overall experience. It would have been good to under the process flow at each stage.

Spire Bristol Hospital

Cardiology, Dermatology, + 18 more

I am transformed! I came to see Mrs Langton Hewer because I had suddenly gone completely deaf in one ear. She listened to me when I explained my anxieties and then examined my ears. She diagnosed otis externa which was causing pain and there was water behind the wax causing deafness. She then very carefully removed wax and debris from my ear and my hearing was immediately restored. I am so grateful that this was diagnosed so expertly and then sorted out immediately. I would strongly recommend her for ear problems and for removal of ear wax. Thank you.

Mr Fady Sedra

Orthopaedic Surgeon

Mr Sedra is an amazing surgeon. He looked after my father very well. He is a surgeon with Ethics and he has excellent bedside manners and very empathic. From day 1 until my father was discharged he was updating us regularly about his progress and his recovery. He didn’t even charge us and waived his fees because I am a doctor and this is very rare and not many people do that. I can’t thank him more than that and he is a real gentleman and a great surgeon.

Mr Bassem Mettias

ENT Surgeon

I wanted to thanks Mr Bassem after my doughter surgery she’s is in her recovery at home and she’s doing very well. Also I noticed his professionalism as my doughter tonsil was excessive big and he send the specimen to investigation to discard future problems so this make me feel confident and sure of the process. Also wanted to thank you the staff on the hospital they are very well communicated and have a good service. From Ellie’s mom

Dr Mohammed Al-Khateeb

Audiologist

I recently visited the London Ear Centre and had an excellent experience from start to finish. The clinic is modern, clean, and very welcoming, which immediately put me at ease. The staff were friendly, professional, and genuinely attentive, making me feel listened to throughout my visit. I would highly recommend the London Ear Centre to anyone seeking expert ear care and outstanding customer service.

Dr Sundeep S Kalra

Cardiologist

I went for a routine checkup (ECG, stress MRI, blood tests) following my stent operation that Dr Kalra performed two years ago. As always, very thorough, great manner - anyone unlucky enough to have a heart condition will always be super lucky to have Dr Kalra look after them. I have no words to say how sincerely grateful I am to him for all he has done for me - highly recommended :-)

Mr Alan David James

General Surgeon

Everything was extremely good regarding the care and surgery. As someone who is usually uncomfortable with just visiting a hospital I was very relaxed before and after the operation. The only comment I can think of relates to a little more clarity as to the limits of the things I can do during my recovery at home e.g. first 2 weeks, 2nd 2 weeks, beyond.

Mr Steve Hayes

ENT Surgeon

Mr Hayes was wonderful. He was knowledgeable about an unusual condition, very kind and comforting during an uncomfortable procedure, and organised an MRI very quickly. Clean and comfortable hospital with really friendly staff. Highly recommend and wouldn’t hesitate to return. Prefer it to Sarum Road, much nicer experience, above and beyond.