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Cleveland Clinic Portland Place Outpatient Centre

Anaesthetics, Cardiology, + 10 more

I attended the Neurology Clinic at Cleveland Clinic, Portland Place London for a second medical opinion (covered by my insurance) and I had ALL medical reports with me. The booking process was straightforward, and the reception team were excellent—very responsive and professional, with great customer service. I also appreciated that the clinic arranged for my MRI images to be transferred ahead of my appointment, so the consultant would have access to my medical history. Unfortunately, I was very disappointed with how the consultation itself went. I came with up-to-date MRI scans (completed recently through an NHS neuroscience unit), along with relevant medical reports and test results. However, the doctor did NOT properly review my MRI images, stating they were “bad quality,” and instead suggested I pay privately for repeat MRI scans at Cleveland Clinic London 3Tesla MRI scanner (my all mri's were done on 3Tesla scanners). He also recommended another lumbar puncture, again privately, despite the fact that I have already had one. Overall, I left with the strong impression that the focus was on arranging further paid tests rather than reviewing the information already available and providing a clear second opinion. In the end, I did not receive any meaningful second medical opinion, no conclusions were offered, and I felt I had not been listened to. To be fair, Dr Wallace Brownlee was polite, kind, and his manner was professional. The neurological examination was fine. However, I still left without any explanation or diagnostic opinion, despite no recent change in my clinical picture that would obviously justify repeating tests before offering an assessment. Based on my experience, I would not recommend Dr Wallace Brownlee for someone seeking a genuine second opinion.

Dr Mark Gillett

Emergency Medicine Doctor, Sport & Exercise Medicine Doctor

I had the misfortune of seeing Dr Mark Gillett recently for a shoulder complaint. I had been in pain on and off for several months, and felt somewhat frightened about the prospect of being unable to resolve the issue, or having to resort to surgery. At my first appointment, Dr Gillett performed a cursory physical examination, asked me very few questions about the course of my treatment to date and seemed keen to get me out of the door as quickly as possible. His recommendation for an injection was made within about five minutes, and he provided very little explanation as to why. After an MRI scan I returned for a follow up appointment. Once more I found Dr Gillett to be rude and unsympathetic. I was eager to understand the nature of my MRI results and the course of treatment that Dr Gillett was recommending, but he seemed to treat my questions as an affront to his medical expertise. Far from assuaging my fears or clarifying my understanding, he treated my enquiries as if they were a nuisance. When I explained that I still do not understand what was actually wrong and why he was suggesting an injection, he became increasingly obnoxious, suggesting that I should simply accept his 'twenty five years of experience' and telling me that I had a very 'rigid' view of my treatment. I tried explaining again that I was simply trying to understand the course of action, and again was rebuffed curtly. I found his behaviour throughout deeply unsatisfactory, and he only added to my distress managing what is already a challenging and painful injury. I will not return to see him again and I will not recommend that anyone else does.

Ms Kathryn Tilbury (KT)

Physiotherapist

KT is by far the best physio I have ever been to. I went to KT to help to address a posterior pelvic tilt to help with a hip cam lesion as per instructions from a surgeon. KT took time in advance prior to our first appointment to read through the surgeon notes and very clearly understood what the notes suggested and was able to articulate this to me in a very easy to understand manner. KT really puts her patients first. She took time to understand what my personal goals were on the route to recovery such as getting back to a full gym routine and from the very first session suggested moderated ways in which I could build back up my routine. Under KTs clear and thoughtful guidance I was able to resume some level of exercise far quicker than I ever thought possible. KT provided very thorough instructions during our sessions and in the email write up that she sent after each session. Something I found particularly valuable was that KT demonstrated any exercises she gave me and then would film me doing the exercise on my phone to watch back, with her instructions voiced over the video. KT adapted well to my needs and continued to progress me in each session within what she knew I was capable of. After each session with KT I felt more and more assured and confident in my recovery. I could not recommend Katie enough, her friendly attitude and genuine desire to help not only aided in my recovery but made the entire process thoroughly enjoyable.

The Joint Injection Clinic

Diagnostics & Testing, Imaging (Scans), + 4 more

My first appointment with Dr James Thing went very well though I had to phone the clinic to say that I would be late for my appointment since the taxi broke down on the way. I arrived at the clinic with my husband 15 minutes late, but I was seen by Dr Thing without further delay. He told us that there was a patient who was on hour late on that day perhaps due to the cold weather. Dr Thing checked my medical details, my knee conditions in both legs, examined my knees carefully before looking them closely on the screen. I had bilateral Ostenil Plus Knee injections while the doctor was guided by Ultrasound Scan to insert the needles into the exact area of my knees. I had a little sensation when the needles were inserted but it was done in a gentle manner that I was feeling alright throughout the time of insertion. The whole procedure went smoothly and the doctor said he would see me in a year's time. In the meantime I was to take it easy and rest well for my knees to heal and he would write me an email in three weeks' time to see how I was doing.

Schoen Clinic Chelsea

Clinical Psychology, Coaching, + 8 more

My care at this clinic has been outstanding and I would recommend it to anyone needing expert psychiatric support for complex trauma. The service is psychiatry-led, with the consultant coordinating treatment plans and supervising input from psychology, occupational therapy, group therapy and trauma modalities including EMDR, DBT, CBT and embodied psychotherapy. This ensured that care was coherent rather than fragmented. I initially attended four in-person sessions per week and have now safely transitioned to monthly. The team have specialist expertise in workplace bullying, institutional power dynamics and identity-related trauma, which is unusual to find. The level of understanding and clinical leadership has made a meaningful difference to my recovery, and I could not recommend the service more highly.

Dr. Alexandros Georgiou

Oncologist

Dr Alex Georgiou provided an outstanding second opinion for my uncle at a very difficult and uncertain time for our family. Even though he was not the treating oncologist, he showed genuine care, generosity, and commitment to the case, taking the time to review details thoroughly and explain everything with kindness and clarity. He was calm, reassuring, and honest, helping us understand the situation and the treatment plan in a way that gave us confidence and hope. His approach made us feel supported and listened to, rather than rushed or dismissed, which meant a great deal to both the patient and our family. We are deeply grateful for his professionalism, compassion, and willingness to go above and beyond, and we would highly recommend Dr Georgiou to anyone seeking expert oncological advice.

Skylight Psychiatry

Psychiatry

I had an online ADHD assessment with Bernhard Kelley-Patterson. Bernhard was very friendly and professional, I felt at ease throughout the appointment and would happily talk with him again. So far my experience with Skylight has been very positive, the wait times between communication emails are generally 3-5 days and it took approximately 8 weeks to get my first appointment after the registering my interest. Considering the NHS waiting list for an ADHD assessment is 4 years, I’d say that pretty damn good. I would highly recommend opting for Skylight through the ‘Right to Choose’ pathway via the NHS. Thanks Bernhard and thank you Skylight

Ms Ranjit Sandhu

Ophthalmologist

My father has recently had both cataracts removed at Visio Health. He had been advised not to drive and was anxious about waiting for Surgery on the NHS. We contacted Visio and had an appointment the same week. Such lovely and welcoming staff who couldn’t have put him more at ease. He had both eyes done at the same time within 2 weeks. He was apprehensive due to having COPD and keeping still for the operation. However the staff took every step to reassure him and ensure he was comfortable. 4 weeks on and he is absolutely delighted with the results. We cannot thank Visio enough.

Dr. Reina Wujanto

Dermatologist

I recently took my 4-year-old son to see Dr. Wujant Reina for skin issues, and we had a very positive experience. Dr. Reina was kind, patient, and attentive, and she took the time to listen to my concerns and thoroughly examine my son. She explained the condition and treatment options clearly and in a way that was easy to understand. She was gentle and reassuring with my child, which made the visit much easier. The office staff was professional and the appointment was well organized. I felt confident in the care my son received and would recommend Dr. Reina to other parents.

Dr. Ziad Farah

Rheumatologist

Dr Ziad Farah is professional yet personable. He studied my case in detail and was able to provide reassurance on how my treatment was going. He is incredibly responsive and fast acting - I have never experienced this before but I am so grateful for this as he was able to act quickly on my case which has been prolonged for months. He provided me with the right referrals, quickly. Most of all, he was one of the first specialists to take his time and listen to me in detail and was very understanding and empathetic. Thank you Dr Farah, your help has been greatly appreciated!

The Park Hospital (part of Circle Health Group)

Breast Surgery, Cardiology, + 19 more

My total knee replacement at The Park Hospital was an excellent experience. Mr Hosam E. Matar, anaesthetic specialist, theatre team provided outstanding surgical care with clear explanations and reassurance throughout. The nursing team were attentive and supportive, helping manage pain and early mobility. The hospital was clean, calm, and well‑organised, making the whole process smooth from admission to discharge. Overall, I felt well looked after and confident in my recovery, and I would highly recommend The Park Hospital for joint replacement surgery.

Mr Metin Nizamoglu

Plastic Surgeon

I recently had a procedure at the Centre of Surgery with Dr Metin. I was initially meant to have this with a different doctor but due unforeseen circumstances, Dr Metin took over. He was immediately reassuring, informative, and took the time to address all my concerns while being honest about what was achievable for me. From the procedure to the aftercare, he has been very attentive and always approachable. I’m extremely happy with my results and can’t recommend Dr Metin enough. Thank you! 😊

FACEmed Cosmetic Medical & Dental Centre

Cosmetic (Aesthetic) Medicine, Dental Care, + 4 more

Amazing consultation and face scan with Eleni who prescribed an Obagi skincare system which is making my skin look brighter, tighter and fresher already. Several treatments from Monica which I am delighted with after having old cheek fillers dissolved from another clinic years ago. I feel like I have my old self back but renewed and refreshed because of Monica’s expert treatments giving a natural soft more youthful look. Very happy customer!

Professor Bijayendra Singh

Orthopaedic Surgeon

I needed an open reduction of a distal radial fracture. We researched local upper limb surgeons and were impressed with Professor Singhs experience and level of expertise. We were not disappointed. At each consultation both before during and after the procedure I felt reassured that I was in the best hands and that all would be fine. A very kind and thoughtful man who could not have taken better care of me. Thank you so much for everything.

Bloomfield Health

Psychiatry, Psychology, + 1 more

We recently referred a client with an acquired brain injury who was displaying episodes of anger incorporating challenging behaviour. Dr Rick Adams was easy to talk to and he quickly and accurately grasped the situation and recommended suitable treatment. His support team, in arranging appointments and correspondence was excellent. I cannot speak highly enough of the support we have been given.

Clayton Ward at Queen Charlotte's & Chelsea Hospital

Obstetrics & Gynaecology

I had experienced a difficult delivery and spent a day in the High Dependency Unit before moving up to the Stanley Clayton Ward where the midwife team were absolutely incredible! All members of the team were incredibly attentive and supportive when needing advise on breastfeeding and changing, as well as offering round the clock medical care for both mum and baby.