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Cleveland Clinic Moorgate Outpatient Centre

Imaging (Scans), Cardiology, + 8 more

it's the Grosvenor Cleveland First experience Anweek today Monday i went for a blood test and Ultrasound both appointments were on time. The next day i had an appointment by phone some sort of registration ( by the way this was the 10!th registration ) Our life doesn't revolve over your hospital so many registrations what for and you still got it wrong it's frustrating and monotonous.) I would try and find an easier way for patients . let's go back to the phone registration the gentlemen tells me i have to do a blood test and a swap, i told him i was there yesterday and i did a blood test he told me that i have to go back as they forgot to do another blood test and the swap. Forgot i found that very unprofessional so on Wednesday i went back when the nurse took me she took me to the room did the blood test and another nurse came for then swap i was told i need to go and do and ECG a test that i wasn't aware of i became stressed and furious i turned to the poor nurse and said to her i am not doing an ECG and to cancel it. i found the whole situation unprofessional. Thursday arriving to the hospital' early in the morning' once again registration and then a Porter came and took' us to the room. a few minutes later the nurse came and of course another registeatiôn Room nice but no cupboard to hang your coat. it rains a lot in England we wear coats .My surgeon came and explained the procedure and few minutes after he left went down for the operation all well to this point Eventually i was up and nurses came to check all was well Food Menu is very unhealthy no salad no fruit juices i would suggest you get a dietician it's shameful your Menu I was discharged by Professor Hakim at around 3:30' the nurse went to get the discharge letter and told me that i have an MRI at five i told her to cancel it no need for MRI after the operation When i came to leave nobody told me what i had to do was given some plasters and i asked if i could have a shower n was told not today tomorrow i went to the desk on my way out to query an extra bill i wanted to know what it was for and he couldn't tell me i said where is your account department and he said we don't have one on the premises this huge hospital doesn't have an account department in short when i know what its for i will not pay even'. on my chart why Good luck you have a very nice hospital but very stressing and there is a lot of' things you have to work don't think it will be my first choice

Cleveland Clinic London

Vascular Surgery, Anaesthetics, + 10 more

The appointment with the specialist gastroenterologist and blood test, reception, bookings etc was fine, no wait, quick, efficient and friendly. All very good. The MRI was another story. I have shared my feedback with the experience team. See below. How are your staff performing procedures on patients trained? The team I was handed over looked more like students under training with no supervision, it was scary to be left alone with them for an MRI. Are you cutting costs so that no doctors are available on the day of my procedure? I have been better taken care of by the NHS ! I have just had the worst experience for what should have been a simple MRI procedure. The team I was handed to were unable to find a suitable vein to perform the dye injection. They tried several times, I asked to call someone else to try, the man who arrived didn't manage either and it was even more painful, they ended up harming both my arms. There were no doctors available. I insisted to see one. They said we could maybe do the MRI without the dye solution injected in my arms. They asked me what I wanted to do?! I replied I was not a doctor and the decision was not with me as I have no idea what it involves. Finally after waiting for over 20mins in a freezing room, with just a light layer to cover me, a doctor arrived. He said we shouldn't do an MRI without injecting the dye solution. Eventually he managed to do the needle procedure very well and easily and it was not painful at all. He left straight after. The MRI happened but no explanation was given to me by the team, who looked more like "in learning students with no supervision", I just prayed they actually knew what they were doing but I was very doubtful... no feedback on how it went, how long left during the MRI, when the results would be coming etc. I had MRIs with HCA in the past, a totally different experience. Doctors seem to be good at Cleveland but the staff I met yesterday was undertrained and there is obviously a management / administration problem. NHS does better on some instances. We pay a fortune for these types of clinics, this is shocking. I will never trust this place for any further procedures handling my health and body.

Moorfields Private Eye Hospital

Ophthalmology

Very chaotic administration after the initial consultation (errors and delays in invoicing, typos in the written opinion and delays in providing price information for surgery). I felt that the staff couldn't be bothered to get things moving and I had to keep chasing them. The package price quoted on the website for cataract surgery also turned out to be very misleading because the consultant wanted to charge an extra fee for fitting a toric lens, in addition to the extra cost of the lens itself. This pushed up the cost considerably. This extra, hidden, consultant's fee had not been made clear on the website and I felt that I had been induced into paying for a consultation on the back of misleading information about the cost of the surgery. The consultant may well have been an excellent surgeon (I don't know because I chose not to proceed) but these issues made me very uncomfortable and led me to lose complete confidence in the hospital. Going to Moorfields Private was a complete waste of time and money and the hospital ought to refund the consultation fee.

Mr Michael Moss

Orthopaedic Surgeon

I always ask for Mr Moss. I've been seen by him for almost a decade on and off, he is quite simply the best at what he does. Hes always friendly and his work in theatre is second to none. With healing being the best I've experienced after many surgeries. Hes succinct and to the point I always know what's going on and what's coming up. I would prefer to not see anyone else and hope he doesn't retire anytime soon! Please thank him from me 10/10 . My hip replacement that he did simply changed my whole life , if I could id give him a raise! Some doctors or surgeons go above and beyond, Mr Moss is one of those

Montrose Health Group

Psychiatry, Psychology, + 1 more

We chose Montrose as they appeared on a lot of ‘Right to Choose’ websites and were rated by the CQC and as soon as I called Mollie and the team’s support has been superb. The charges and plans were shared upfront and were explained well. We paid to have a private Adult ADHD assessment and the speed of the booking / assessment/report/ treatment plans and meetings were quick. Communication was excellent and most of all the support was top notch and expert. We have felt very supported and very secure that we are getting the best life changing support. Thank you all so very much.

Mr Patrick Gordon

Urologist

Consult over pain and lack of mobility - Mr Gordon performed an op for varicoceles recently at Spire hospital Leeds. Can't recommend him highly enough. Op was performed as a day case and we we were able to drive home (1.45 hours drive)without experiencing any pain. From being unable to walk 100 metres without experiencing severe pain before the op, I have my life back. It feels miraculous and I can enjoy a full social life, travel to work and a huge lift in my mental wellbeing. Can't praise enough and I will forever be grateful.

Mr Sam Dutta

General Surgeon

Dr. Dutta, and I couldn’t be happier with the experience. The quality of the surgery and the overall care were excellent. Dr. Dutta not only made me feel confident and well-informed, but his great sense of humour also helped ease any nerves I had before the procedure. The recovery has been smooth, and I truly appreciate the professionalism and warmth he brings to his work. If I ever need another operation in the future, I will definitely be requesting Dr. Dutta again. Highly recommended!

Lanthorn Clinic

Diagnostics & Testing, Imaging (Scans), + 4 more

I recently visited Lanthorn Clinic in Farringdon for an advanced blood test and a shoulder ultrasound, and the whole experience was genuinely excellent. The team were positive, helpful and incredibly efficient throughout. The clinic itself is spotless, with a clean and relaxing aesthetic that immediately puts you at ease. Every member of staff I interacted with was friendly, professional and made the process feel straightforward from start to finish.

Miss Parneet Gill

Plastic Surgeon

After being in an accident and burnt 5 months ago I’ve been referred for laser. I did not know what to expect and was feeling a little anxious. Miss Gill explained everything that was planned. She even suggested steroid injections in my stomach and done them there and then. She has reassured me that with the plan in place I will see a really good improvement of my burn scars. She was very friendly and down to earth.

Mr James Casha

Orthopaedic Surgeon

Mr Casha certainly knows his subject and I felt like he really understood my issue. He preempted my condition very well and was able to fill in many gaps in my knowledge that had been bothering me. He is very friendly and easy to talk to and very open to questions as well. He didn’t rush things even though my appointment was quite late and very possibly his last of the day. I felt he took his time to talk to me.

Leominster Osteopaths & Therapies

Physiotherapy, Audiology, + 6 more

I have visited a couple of times now and cannot fault anything. Very quick to book me in (next day appointment), and so welcoming and informative whenever I’m there. My back is so much better and I have a knowledge on how to help myself in between appointments. The appointments have been easy going and not at all awkward or embarrassing (which I worried they would be!). Would definitely recommend!

Essex Private Doctors

General Practice (GP)

I had a very positive experience visiting the menopause doctor. The only criticism relates to payment policy. I was required to pay the full amount for my next appointment six months in advance, which I felt was a little harsh. I completely understand taking a deposit to secure the appointment - perhaps 50% would be more reasonable - but paying in full so far ahead of time does feel quite steep.

Pure Periodontics Limited

Dental Care, Dentistry

Kirstie and team have taken such good care of me. Really excellent care and support and I couldn’t recommend the clinic more highly. The reception staff are also wonderful and welcoming, and the consultations with Neesha have been incredibly informative and put me at ease. My gum health has been transformed by this clinic and I couldn’t be more grateful

Mr Giulio Garaffa

Urologist

I had an excellent visit with the doctor. He took the time to really listen to me and fully understood the issues I’ve been dealing woth. He clearly explained the next steps to help resolve my problems, which gave me a much better understanding of what to expect moving forward. Overall, a very positive and reassuring experience.

Dr Banchhita Sahu

Obstetrician & Gynaecologist

I am grateful to Dr Sahu as she had the expertise to give a correct diagnosis and explain exactly how to use the medication prescribed. I am now much improved, but not quite there. I requested to be transferred back to the NHS for any further check-ups.

Mr Matyas Fehervari

General Surgeon

Mr Fehervari saved my life! He is polite, courteous and very caring. Advised me on how to look after myself, post op and was very reassuring. I know and felt looked after and he was wanting to properly follow up periodically. Amazing!