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Cleveland Clinic Moorgate Outpatient Centre

Imaging (Scans), Cardiology, + 8 more

Review of Consultation with Mr. Paul Harnett (Cleveland Clinic Hospital) Having recently had a consultation and treatment with Mr. Paul Harnett, I wanted to share my honest experience. After sustaining a spinal injury abroad, I was advised by a chiropractor upon returning to the UK to have an MRI scan and seek further medical advice. I was recommended to see Mr. Harnett, as he is an orthopaedic trauma specialist. At my first consultation at Cleveland Clinic Hospital, I provided Mr. Harnett with my medical discharge note and CT scan images from abroad, which indicated two old spinal fractures (including at T12). Following this appointment, I underwent a thoracic and lumbar MRI. My follow-up consultation was conducted over the phone, during which I was informed that I had sustained a new fracture and was advised to rest for four weeks before gradually resuming normal movement and exercise. I later received a written report summarising the findings. However, I found the report somewhat unclear and lacking in detail. It also appeared inconsistent with the earlier CT findings. As a result, I contacted Mr. Harnett’s secretary to request another consultation for clarification. This was arranged for 15:30, but by 16:00, I had still not received a call. When I phoned the secretary, I was advised that he was running late. I had another meeting scheduled for 16:15, so we agreed to reschedule the consultation for 18:30. I eventually received the call at 19:15, which I found unacceptable given the lack of communication and delay. During the consultation, I found Mr. Harnett’s manner and engagement disappointing. He appeared disinterested and seemed eager to conclude the call quickly. I was verbally informed that the T12 fracture was actually new — which directly contradicted earlier information. When I asked for further advice regarding pain management and medication, I was advised to contact my GP. This was particularly disappointing, as I had chosen to go private with the expectation of receiving more comprehensive care and reassurance. In summary, I did not find my experience reassuring or helpful. Communication was inconsistent, and the overall approach left me without the clarity or confidence I had hoped for. I am now seeking a second opinion to gain a more detailed understanding of my condition and the best course of treatment going forward.

Kingsbridge Private Hospital Belfast

Rheumatology, Anaesthetics, + 37 more

After my initial appointment I was given 2 codes to give to my insurance company, However when I phoned my insurer they said they could not cover one of the codes and I was to see if Kingsbridge could provide a different code . So for the next 3 weeks I was bounced back and forward between hospital and insurer. Every time I phoned Kingsbridge I was told someone would get back to me but they never did I always had to ring Kingsbridge back . At one point I was told to ring my insurer back and ask them why they wouldn't accept the code as they had used it before , and if they couldn't use that code which one could I use. As I am not medically trained I don't think it was up to me to chase up which codes they were accepting. Also my wife had sent Kingsbridge an email complaining about how much phoning back and forward was going on. Someone phoned her back the following evening, my daughter answered the phone and brought it to my wife , by this stage Kingsbridge had hung up and when we phoned back the line was closed . We finally got it sorted out but I really think Kingsbridge has a problem with there administration. When I went for my operation I got changed into my robes and waited for 2 hours before operation, which I don't mind but the room I was in was very cold . After operation I had to ask for heat to be put on in my room and ask for pain killers ,also I couldn't reach the buzzer to call nurse as it hadn't been set down on my bed so I had to shout for a nurse when I needed the toilet. As I'm happy enough to get operation done I really think the admin could do with a better system in replying to people quicker,

Miss Louise Olson

Urologist

I have been under Miss Olson's care for approx. 6 years. During this time, I have received detailed advice and guidance relating to my diagnosis, with clear information relating to the possible resolutions and steps to take. This included counselling relating to the pros and cons of each step, including any side effects or potential long term effects. This resulted in me taking a step by step approach, starting with urethral dilation (alongside scoping), up to full urethroplasty. Throughout this time, Miss Olson and her team have supported me throughout. Whenever I have had a question or concern it has been answered. I have felt able to make informed decisions to aid my treatment, deciding what is best for me in that particular situation. Luckily, my urethroplasty was largely a success with a strong flow and a life changing ability to go to the toilet "like a normal person". Any side effects, such as a painful mouth post surgery and still some tingling, was fully understood beforehand due to the complexity of my surgery. However, Miss Olson and her team continue to support me. I cannot thank Miss Olson enough for understanding my circumstances, counselling and educating me, and giving me the utmost care. During my surgery, there was a slight delay with the procedure but Miss Olson and the wider team went above and beyond to rectify this. I have felt like the only patient on their caseload, and this is a testament to the teams professionalism and expertise.

Rehubs

Health and Social Care, Psychology, + 1 more

I started seeing May, my wonderful therapist, after talking to the Rehubs team about the impact my addicted son was having on my health and well being. They recommended I speak with one of their addiction therapists. I was very sceptical at the start of the first session but soon realised that it was money well spent. May was a breath of fresh air, she knew from the outset what my issues were and my sessions with her were insightful and enlightening. She also gave me some very constructive and concrete techniques to help my deal with some of my day to day issues and she very much set me on the path to my own recovery. I was so pleased to have met May. She really is brilliant at her job. A great combination of empathy, telepathy, sympathy and most of all practical with advice that I could "easily" implement in my every day life. I recognise I still have some work to do but I am so grateful to May in her help with setting me on the right path. Thank you from all my heart.

Vermilion - The Smile Experts Edinburgh

Dental Care, Dentistry

Four front teeth (old root canal treatment) replaced with a two implant bridge. Whole process clearly and patiently explained in a very friendly but professional manner and followed through as explained. As a nervous dental patient I was particularly impressed with the ease and remarkable effectiveness of the conscious sedation I was offered. During the normal short interval between surgery and final teeth, a temporary bridge is (instantly) fitted; these are effective but, by design, less sturdy. I cracked one on a nut and Vermillion were easily able to replace it as part of their service the same day with no inconvenience or fuss - very reassuring. My new final teeth fit well, feel and look natural, and bring a tremendous relief at not having to constantly worry or feel pain from my old ones. I would have no hesitation in recommending them.

Ms Marlene See

Plastic Surgeon

Ms See is such an incredibly processional, caring and warm surgeon. From my initial consultation, all the way through to post surgery follow ups - the information she provided was super clear. She was always very open to my questions and concerns. She really listened (and remembered!) in detail everything we had discussed over the weeks which is impressive. Her communication / emails / follow ups were always very detailed and prompt. From what can be quite a daunting and emotional experience - Ms See made me feel very calm throughout. I completely trust her and would highly recommend her to anyone. Ms See is a highly skilled surgeon and a generous, kind person.

Dr. Nekma Meah

Dermatologist

Not much to say, she's straight to the point, makes you feel comfortable and makes sure to tell you everything you need to know about your condition/treatment. I had some cursory knowledge about a treatment option that she was willing to run me through a study to help me understand the relative risk of an outcome I was worried about, and options for monitoring it. She gave me a referral to another doctor over an issue she felt he was better equipped to handle which I followed up on and got the procedure done I needed thanks to that referral.

Miss Carol Munyame

Obstetrician & Gynaecologist

I feel incredibly fortunate and grateful to have had Miss Munyame for my keyhole hysterectomy. Her expertise and skill have given me my life back after years of suffering a lot of pain and discomfort, she is also the loveliest, kindest lady. Miss Munyame will inform you and support you through your journey, starting from your first consultation , surgery , through to your final sign off. I would highly recommend Miss Munyame and have already recommended her to two friends, one of who has already recently had the same surgery with her.

Miss Lisa Milnes

Acupuncturist

Recommending Lisa's treatments to anyone searching for better health of their mind, body and spirit. I've gained extraordinary insights and healing through understanding how and why I was feeling so stuck in almost every single aspect of my self and my life. After only a few months, I feel like myself (and more) again! For me, working with Lisa has been a life-changing experience made better by her kind, professional and practical approach. If you believe acupuncture might help, I would highly recommend a first consultation.

Mr Adam Lomax

Orthopaedic Surgeon

On my initial meeting with Adam , he was very informative assessing my foot and explained everything, which made me feel I was in excellent hands . He was very professional and again very reassuring on the day of the operation . He is a very easy and likeable consultant , always taking time to discuss anything you want to ask and answered any questions I had . He was brilliant from my initial meeting with, to the operation and the follow up meeting I had with him Thank you very much for doing a superb job Adam .

Dr Johnson Samuel

General (Internal) Medicine, Respiratory Doctor

Dr Johnson Samuel brought me reassurance in a sensitive and professional manner at the hardest time of my life. He went above and beyond to validate my feelings but also explain my health in a way I could understand. I’ll be forever grateful that he was able to put my mind at ease at a time when I had just become a new mum and was struggling with confusion around my health situation. I would recommend him to anyone looking for respiratory expertise

Mr Neill Patani

Breast Surgeon

Mr. Patani is one of the kindest and most sincere doctors I’ve met. He took the time to explain my lumpectomy using sketches, which made everything easy to understand and put me completely at ease. The procedure went perfectly, and the scar is barely visible. He was so welcoming and assured me I could return any time if I had concerns. I’m so grateful for his care and skill.

Core LDN

Pain Management, Physiotherapy, + 1 more

I had an initial consultation with Britany and have since been working with her on a personal rehab programme to proactively strengthen my core, glutes and legs. She has been brilliant. I'm really enjoying the sessions, they are challenging but she has expert physiological advice and I feel like I'm making great progress. Highly recommend the 1-to-1s. Worth the investment.

Lanserhof at the Arts Club - Medical

Nutrition, Acupuncture, + 14 more

Organized and staff are pleasant and polite. We were told and directed where we will go and where we can wait. We were offered refreshments and when we have to wait for our iv session a bit longer it was explained and we were offer choices on where we wanted to wait. All in all, with a very good communication and a polite and friendly staff.

CAS Medical

General Practice (GP), Primary Care

Over a period of only 1 week from 1st consultation to having 2 blood test results back, I was amazed with the professionalism of Dr Sockalingam. He was thorough and very attentive and explained everything very clearly. I would have no hesitation in recommending Dr Sockalingam to anyone going down the route of private consultation.

Essex Private Doctors

General Practice (GP)

The girls on reception are positively delightful. Very professional but fun. Libby went above and beyond for me the other day. Dr Henry is an excellent professional. His beside manner is professional and friendly, you really feel like he has your best interests at all times and treats the ‘whole’ person.