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The Royal Free London Private Patients Unit

Breast Surgery, Ear Nose & Throat Surgery (ENT/Otolaryngology), + 18 more

I had two visits - a pre-surgical assessment and 3 days later I returned for breast cancer surgery with an overnight stay. I have a few hopefully constructive observations: There was no evidence that any information collected at the pre-op meeting was transferred to the team admitting me for my operation. The inefficiencies of this became laughable at times and is a waste of your precious resources and my time . Eg wanting to repeat mrsa tests and weight/height checks because they hadn’t checked their records from 3 days prior. I was told I couldn’t go down to surgery without a Pregnancy test. I had to be very firm that I had the right to refuse and was made to feel like I was being difficult when the truth was very different. The consultants stepped in to support my position and my right to self advocate. The number of different contact points with junior/assistant nursing staff during my 28hr stay was startling, I lost count. There was no continuity at all which led to more observations that necessary (literally 5mins apart because of a lack of communication) and at other times several hours without any contact at all I twice had to tell staff not to put blood pressure sleeve on the arm that just been operated on as they were clueless regarding the surgery I’d had. It’s a general ward so I accept there are no/fewer specialists (eg for breast cancer) but the lack of interest/knowledge was frustrating and in stark contrast to other private hospital experiences I’ve had during this journey. Minor point but there were no towels or toiletries in the en suite and the shower set up was totally impractical for post surgery washing (as the hand held show was missing). I was offered option to use en suite in another room - staff did their best to find a solution and my husband was able to support me.

Mr Devaraj Srinivasamurthy

Vascular Surgeon

Brilliant, following varicose vein surgery (radio frequency ablation), very little bruising and now, 2 months on, very little scarring which is reducing every week. Mr Srinivasmurthy's method of stitches for the small cuts to remove the 'branch' veins (8 in total) were very small, his adhesive compression bandage and an elasticated stocking remained in place for 7 days as I was instructed. I also walked every hour of every waking day for that first 7 days for 10 minutes at the beginning, increasing to 30 minutes as the week progressed (a total of 40 miles!) - I felt great! When the dressings came off, my skins was quite dry so I started using my usual moisturiser over the entire leg and used Arnica Salve (from Neale's Yard, about £20 a pot. The pot look small but you only use a small amount, I feel that also helped reduce the bruising and helped me heal quicker. Mr Srinivasamurthy is exceedingly thorough, he took a detailed case history at the initial consultation and explained exactly what the procedure involved. He went through the procedure again, directly with me prior to the procedure and spoke to me like a human being during the surgery, administering additional local anaesthetic as and when required. I am truly thankful for his service and would recommend him highly.

Kingsbridge Diagnostic and Treatment Centre

Cardiology, Dermatology, + 4 more

Arrived at diagnostics centre and was just expecting a consultation with a further appointment for procedure was feel anxious but was made to feel welcomed and reassured by all receptionist was really pleasant as was my nurse Eileen I believe her name to be. I then met Mr Muen who was very polite, reassuring and empathetic. To my surprise my procedure was carried out within this appointment saving me further anxieties, travel and time. I was absolutely taken back by the complete professionalism of all at Kingsbridge Thank you from an extremely happy patient.

Nuffield Health Warwickshire Hospital

Cardiology, Chemical Pathology, + 9 more

From the very first consultation, Mr. Rahim Kaba put me at ease with his calm, professional manner and clear explanations. He took the time to answer all my questions, ensuring I fully understood the aqua ablation procedure and what to expect. On the day of the operation, his team was attentive and reassuring, and I felt confident I was in the best hands. The procedure itself was smooth, and the recovery has been far easier than I anticipated. I noticed improvements quickly, and the results have genuinely made a positive difference to my daily life.

Mr Onur Berber

Orthopaedic Surgeon

I had surgery with Mr Berber in November and I am currently recovering. I felt extremely safe and comfortable in his care. He was very reassuring throughout the whole process, from the first consultation to the day of the surgery and the after care. He is an amazing professional and a very kind, compassionate doctor. I can’t recommend him enough. I would also like to thank his assistant Chloe who was always available to answer my questions and extremely proactive in helping me as a patient at a stressful time.

Miss Cheryl Lobo

Breast Surgeon

Miss Lobo has been nothing short of exceptional with me, every step of the way, during the most challenging time in my life. She made sure I got the full diagnosis incredibly quickly, referred me to the best oncologist immediately so I could get my treatment plan, reassuring me I was in the best hands. Post chemotherapy she then operated on me, and the result - aesthetically as well - is simply outstanding. She is both a consummate professional and a very caring person - anyone under her care is lucky.

Dr James Good

Oncologist

My experience with Dr Good was excellent. I was treated with respect, dignity, and professionalism at all times. Dr Good made himself available to discuss the forthcoming treatment, and to fully explain the treatment process, making sure I was completely aware of what was to come. Dr Good has a very comforting, reassuring manner, while retaining his professionalism at all times. I genuinely felt I was in the safest hands possible. I wouldn't hesitate to recommend him.

Dr Maja Uherek

Oncologist

It really was an excellent consultation, Dr Uherek had allowed plenty of time to explain to my wife and I every aspect of my forthcoming treatments, and answer all of our questions, she provided further guidance on diet and exercise, including special deals on gym membership through McMillans. The doctor also went of other aspects of my health and provided useful guidance. I can’t remember the last time I felt that totally satisfied after a hospital consultation.

Mr Quen Tang

Orthopaedic Surgeon

Couldn't praise Mr Tang anymore. From the moment I met him, kind, knowledgeable, calm, and I felt at ease even though I ripped my bicep less than a day before meeting him and was in a serious amount of pain. There wasn't a question he couldn't answer, and the surgery was as painless as it could have been. He did say he has never seen a bicep recover so quickly, which I am very proud of; however, I think that was more him than me. Thank you again.

Mr Dinesh Nathwani

Orthopaedic Surgeon

He's very competent and professional - he did my i-uni partial knee replacement 11 years ago - and I have seen him a few times since? My other half had a new knee at the Holly Hospital, which is 5 minutes from where we live, by Mr. Kumar - and she was pushing me to go to him, being very happy with her result. But although it's just over an hour to get to London - because I had always felt very comfortable with Mr. N and his ability - I chose him.

Knightsbridge Doctors

General Practice (GP), Imaging (Scans), + 5 more

My experience at Knightsbridge was truly exceptional. I arrived early but the team was delighted to let me wait comfortably in the warm. When I was ready to be seen, I was greeted by Dr Michael Smith. His friendly and welcoming nature instantly put me at ease, even though I was already feeling anxious. The medical exam was done with professionalism and Dr Smith talked to me throughout which I appreciated. I can not express my gratitude enough.

Dr. Hannah Healy

General Practitioner

The set up of the video call went smoothly,, I find it very easy to talk and share my feelings with Hannah. She has been very thorough with all the symptoms I went to her for. I am feeling the use of Flow is beginning to help me in a subtle way, beginning to get a little more confidence in doing things joined a Pilates class and swimming. I like having the backup and feel very comfortable to get in touch with Hannah.

London Bridge Sports Medicine

Sports & Exercise Medicine

My appointment with Dr Seth was very good I have been under his care for a number of years and he is always professional and personable. He explains all that is needed and takes time to answer your concerns and questions. He is always determined to find the right solution and in terms of procedures he is gentle and make sure that you are comfortable and understand what is taking place would highly recommend him.

Cromwell Hospital

Paediatrics, Cardiology, + 17 more

This was my first treatment session with Mr Raf Niziol and from the outset he was warm, helpful, personable and kind. His friendly demeanour immediately put me at ease and he was patient and understanding. He explained everything clearly and thoroughly and also gave plenty of space for me to share my own thoughts and ask questions. I will be switching to Mr Niziol for all future and ongoing treatment.

Well Life Clinic Oxted

Allergy Medicine, Clinical Genetics, + 12 more

I highly recommend the staff and practice. The doctors are kind thoughtful caring and holistic in their approach to your health. They are reassuring and proactive in their care. The support staff are efficient kind and welcoming, My experiences are first class and I am grateful to have their support and help when I have been feeling unwell and feeling concerned.

Excellent team . Everyone is so welcoming, warm and professional. Timing is perfect, all doctors, nurses and staff are wonderful. I especially would like to thank Alex Olayo, the exceptional and wonderful nurse: she was with me every step of the way to recovery. Always keen to help, warm, supportive and caring. She made it all so much easier for me.