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Newmedica Brigg

Ophthalmology

There was a lot of waiting for drops to take effect as part of the treatment but the fact that everytime one of the staff passed they acknowledged you so you didn't feel you had been forgotten, a big plus in my book. There were many times when my DOB and name were checked. This made me feel secure as I think it made me feel that any mix up was very unlikely, another plus in my book. During the set up for the operation I was asked to look into the very bright light. Not a problem for the eye being operated on but keeping my other eye open as requested was difficult for me. Perhaps some form of shading for the other eye could be provided so that the natural instinct to close that eye could be eliminated and thus the natural effect of doing that affecting the eye being operated on. During the operation the surgeon needed to speak to me at times. I am hard of hearing and didn't have my hearing aids in. At times it was hard to hear the surgeon. The issue was worse when the "pump" noise was going. Some of this was the fact that she was a lady with a higher pitch voice, whereas I could easily hear the male voice in the room. I have the same issue hearing my wife for the same reason (I claim!). Perhaps it would be good if the surgeon established if there is a hearing problem and if there is, the voice volume could be raised. I realise that this is my problem but I cannot be unique in this case given the age profile of you patients. This visit was my second eye so I knew what was happening. However, thinking back to my first visit perhaps a slightly better introduction could be given to new patients as to what to expect with the intervals between patient staff interactions to help limit any anxiety they may feel. Also a bit more information regarding the after effects of the operation could help and anxiety at that time. I realise you will wince at this but I found a YouTube video of american origin that went through the after effects step by step and this relieved me as I realised what was happening to me was normal. Overall I was very pleased with the atitude of all the staff I met and the service they provided. Thank you very much.

Moorfields Private Eye Hospital

Ophthalmology

Moorfields truly deserves its reputation as the best eye hospital in the world. Mr Pal is an exceptional surgeon,highly knowledgeable, calm, polite, and genuinely caring. I have been living with diabetic retinopathy for a long time, and the fear of losing my sight has been constant. Thanks to Mr Pal’s expertise and treatment, my vision is now stable, and I feel reassured that my eyesight is safe. I am also deeply grateful to the entire team who supported me throughout this journey. Mr Pal’s secretary was wonderful, and the lady I spoke to on the phone took the time to explain every step clearly and patiently. She followed up with a detailed yet easy-to-understand email outlining the treatment and costs, which made a very daunting situation much easier to manage. The nursing staff were equally outstanding—kind, attentive, and reassuring at every stage. While the treatment is expensive, it is absolutely worth it when it comes to preserving your eyesight. After living in fear for so long, this care has given me peace of mind and hope again. I feel incredibly fortunate to have found Mr Pal. I discovered him purely by chance through an acquaintance, and I would wholeheartedly recommend Moorfields Eye Hospital and Mr Pal to anyone. I truly hope more people become aware of the outstanding work he does.

The Lister Hospital, part of HCA Healthcare UK

Fertility Medicine, Orthopaedic Surgery, + 12 more

Once I arrived on the day of my surgery, the nurses were great in making sure I was fully prepared. The only questionable experience I had was that the physio who visited me before the surgery caused some confusion, as the exercises she showed me to do during the first three weeks were not what Prof. Field had said. Also it seemed odd that the physio visited me before the surgery, rather than after. Hence I ended up staying the night and saw Yannis, a different physio, the following morning, who was incredibly helpful. However, the experience overall was great, and Prof. Field and Dr Hussain, along with the day and night nurses, made me feel very comfortable and looked after me well.

Dr Maithili Srikantha

Neurologist

Dr Srikantha is a sincere, honest, and fundamentally integrity-driven specialist. Her conduct during the consultation and her bedside manner is among some of the best I have experienced (as someone with a complex medical profile , I have seen a number of specialists!). It is not common, if not rare, for someone with my clinical profile to receive a letter that articulates details with such accuracy and shows active listening to matters of concern to me. Dr Srikantha is gracious, humble, but most importantly deeply human in her approach - these are traits that sometimes feel absent from clinical care.

British Allergy Clinic

Allergy Medicine, Dermatology, + 1 more

I was put totally at ease by Dr Bashkis calm & very kind manner ..he explained & diagnoses what I had been suffering with & offered me a good treatment plan ….he took the time & trouble of explaining everything so well & answered any questions I had with such clarity & confidence which immediately put me at ease ..he offered me comprehensive blood tests which I received within a week & he kindly followed up with a telephone appointment to explain all the resits & plan of action ..I’m very grateful to Dr Bashki for all his kind & caring help ..thank you so much

Dr Panicos Shangaris

Obstetrician & Gynaecologist

Dr Panicos Shangaris has been exceptional throughout my pregnancy and delivery. He is highly professional, extremely competent, and at the same time warm, friendly, and reassuring. He always took the time to explain everything clearly and made me feel confident and well cared for at every stage. He was also very responsive from our first contact and throughout my care, ensuring that reports, answers to questions, and any concerns were addressed promptly. I am truly grateful for his support and would not hesitate to recommend him to others.

Mr Adrian Lower

Obstetrician & Gynaecologist

I can’t recommend Dr Lower enough! Without him I am certain I wouldn’t have had my two babies. He diagnosed my Ashermans syndrome in my first visit and I have undergone surgery with him twice. Both surgeries fixed my condition and I went on to conceive my first son less than 2 months after my first surgery and my second son less than 2 months after my second surgery. Worth every penny. Dr Lower has always treated me with kindness and took time to explain everything. He is simply the best! Worth every penny.

Mr Tim Barton

Physiotherapist

Tim made it very easy to communicate via email and find an appointment time that suited us. His rehab instructions were clear to my son and he took Tim’s advice very seriously! As a result his knee is much stronger and he has managed the injury well. Tim managed the claims himself with our healthcare insurance company meaning the admin was far less than I’ve experienced in the past. We have been given a very precise return to sport programme which I know my son will stick to. Thank you for the support!

Dr Omar Cummins

Psychologist

Omar listens incredibly attentively, and every session feels natural and easy because the conversation flows so well. He always remembers what we discussed in previous visits, which makes me feel truly heard and understood. Through his thoughtful questions and insights, he’s helped me uncover truths about myself that I hadn’t recognized before, and that has been genuinely life-changing. I’ve grown tremendously thanks to his guidance, and I’m deeply grateful for the positive impact he’s had on my life.

Dr. Kevin O'Gallagher

Cardiologist

The experience l had was flawless. Dr. Gallagher was warm, welcoming and eager to help with everything in his professional powers. Coming from a medical background myself, Dr Gallagher demonstarted knowledge based responses to my questions and welcomed any further questions. I would endorse anyone considering a visit to Gallagher for cardiac issues. To add Dr Gallagher's secretary was also very helpful, kind and prompt to respond to my emails.

Quality Dental : Worthing

Dentistry

Disappointed I had to wait 20 minutes for an appointment first thing in the morning, however everything else was positive. Waiting area and treatment room were both tidy and clean. Staff were friendly and professional. Some additional work required and dentist took me through options for treatment and resulting cost. Dental work was very good and pain free(!). Payment all completed to my satisfaction. Overall, a positive experience

Central Health London

Obstetric Medicine, General Practice (GP), + 6 more

Central Health London was a wonderful place to attend my antenatal appointments. It is a lovely, calm setting, always very clean, with friendly and welcoming staff, including the midwives, who made each visit enjoyable. I genuinely looked forward to my appointments, which speaks volumes about the supportive and reassuring atmosphere. I would highly recommend the practice to anyone seeking antenatal care.

Dr Israa Al-Shakarchi

Rheumatologist

Generally, people try to avoid visiting hospitals if they can. But Sincerely I look forward to seeing Dr Al-Sakarachi for the incredible efficiency she puts into her work, being 85, she makes me feel that she is my daughter and my therapist. The NHS service should be proud to have such an amazing Dr in it's team. I'm greatful to her from the deep of my heart.

Peninsula Heart Clinic

Cardiology

This is the third time I have used Peninsula Heart Clinic and on each occasions I have found the staff to be friendly, professional and reassuring.. I was made very welcome and throughout my day I was offered refreshments to keep me going. The premises are immaculately clean and tidy and a credit to the staff. I can’t really fault the service offered.

Lumen Health Assessments

General (Internal) Medicine, General Practice (GP)

Booking this appointment was the right thing to do, the thought of spending the majority of the days in test and reviewing the results was not something I looked forward to, but Dr Savin and the Lumen team were first class and the reassurance I've got from the visit (with some areas to work on) is definitely worth it.

Mr Jonathan Ash

Obstetrician & Gynaecologist

I felt very comfortable in my appointment with Dr Ash. He was understanding and well informed when it came to my concerns and medical history. I was given multiple options on treatment, each explained in detail. I’ve come away feeling like I’m finally starting to get the answers after many years of pain.