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Moorfields Private Eye Hospital

Ophthalmology

It is extremely unpleasant being treated as a cash cow. I had diagnostics for cataracts at Bath St on 18 December 2025. It seemed organised and the consultant, Mr Rajesh Deshmukh (RD), answered my questions and so did his practice manager Paula Jessup (PJ). I subsequently asked for written information on the kind of lenses RD recommended and I had agreed to. They are EROV lenses. When I asked for it, PD's response was that RD had talked to me, I said I couldn't remmber everything and my eyes were dilated so I couldn't see information he showed me on his phone. The written information was not provided. in advance of the surgery. PJ directed me to RD's website. The information on the website writes briefly on product benefits, but doesn't explain how they work. I had bilateral cataract surgery on 2 February at New Cavendish. St. Thgere was no explanation, written or verbal, of the process, eg pre-med, med, timing of procedure, rest afterwards. (There is a very brief outline in PD's email of timing). People came and did things to me as the 'animal for slaughter'. Before the procedure, I was given a paper form to fill in for registration. I had already done this at Bath St. Surely the information is on the system. I needed to find my BUPA number and authorisation code again, GP Practice etc. I also had received a pre-procedure call when this information could have been checked etc. For several days, I couldn't read the written instructions provided after the procedure. A nurse did discuss them however I hope it is understandable that I didn't remember all of them. Additionally I couldn't read the numbers on the eye drops packing for several days. The second bullet point on the instructions says 'your vision will be blurry for the rest of the day and possibly the next week'> This is repeated as the 7th bullet point on the instructions on the second page. The instructions have not been prepared with this in mind. On the first page, the instructions also says if you feel any pain or discomfort in the eyes etc please call the clinical helpline number above. The number is not on the document. On the second page, last bullet it says, '....If you vision (there is a typo it should say your vision) becomes significantly more blurred etc, please contact your consultant. On the phone PD, said if you think you have an infection go straight to A&E. All of this is unclear. Overall the instructions are presented in an illogical and careless way. The day after my surgery PD phoned around 6.30 pm to ask about how I was. I would suggest this is too late in the day for a recovering patient, and the instructions say ' we would like you to go home and take it easy'. She also said she would send a prescription for further drops to my GP practice. On Thursday, I phoned to let her know that the GP Practice said they haven't received them. Her response was, if you have received them, they have. Fortunately I had taken a printout of the prescription to my GP surgery and they logged it into the system and have actioned. I do not think the response from PD was helpful and it could be called defensive. There appears to be no-one who takes responsibility for the patient and ensures that they are looked after.

Practice Plus Group Hospital, Barlborough

Considering i am a private patient very Dissapointed. 1. I was contacted after making the initial appointment asking where i had my MRI scans. I gave the lady all details only to be contacted again the next day stating they could'nt locate them. I then gave them more comprehensive details and was assured if any issues i would be contacted. I attended the practice for the consultation on 27/11/25 only to be told by Mr. Bacon we could not proceed as he did not have my scans. I proceeded to to ask for the pre med tests during which an anneasatist was very rude to me because unfortunatly i have a needle phobea. 2. Prior to the operation i rang to ask that during the operation day is there somewhere for my partner[ ie. in the ward room etc] and informed yes. She was informed on arrival at 6.30am with me that she was not allowed on the ward until 6pm . We had travelled 80miles to the hospital that day. If we had been informed prior too alternatve arrangements could have been made for her.

Mr Graham Lawton

Plastic Surgeon

I recently had surgery on my right hand middle finger to remove a blood vessel malformation, and I couldn’t be happier with the care and results I received from Dr Lawton. From the outset, he was incredibly calm and reassuring, which immediately put me at ease. The procedure was clearly explained and it was obvious that a great deal of thought and planning had gone into it. The surgery itself was meticulously performed, and my recovery has been excellent so far. Any questions I had were answered thoroughly, whether they felt silly or not, which made the whole experience even more reassuring. I felt completely confident throughout the entire process and very well looked after. I am extremely grateful for his skill, professionalism and manner, and would highly recommend him to anyone needing similar treatment.

Nuffield Health The Holly Hospital

Paediatrics, Obstetrics & Gynaecology, + 10 more

I always find the receptionists at The Holly difficult to deal with. The booking in experience is poor as one often has to wait for ages whilst the receptionists are on the phone or chatting or apparently doing something on their computers. It is a pity as the doctors and nurses and other staff including the porters at The Holly are extremely good. The receptionists in both the outpatients area and the scan receptionists need better training and better management. I would say however that the GP area receptionists and the front desk receptionists are very nice and very helpful so I have no issues with them.

The Princess Grace Hospital Outpatients

Diagnostics & Testing, Ear Nose & Throat Surgery (ENT/Otolaryngology), + 7 more

Pretty straightforward experience overall. The receptionist on the first floor (the Somali lady wearing a hijab) was extremely kind and helpful. My phone was about to die and I asked if there was any chance of a charger- she went out of her way to help me, which I really appreciated. It’s the small things like that which leave a lasting impression, and that’s exactly why I wanted to leave this review. The only small suggestion I’d make is having oat milk available at the coffee machine for those who don’t have dairy, it would be a thoughtful and considerate touch.

Miss Christina Summerhayes

Breast Surgeon

Miss Summerhayes filled me with confidence from our very first consultation. Her guidance was delivered with honesty, kindness, and unwavering support throughout my treatment. Combined with the genuine, wraparound care provided at every stage by Sarah Sanger, my experience was as positive as it could possibly have been under the circumstances. Thanks to their exceptional skill, dedication, and compassion, I have come through my treatment with a positive outcome, for which I will be forever grateful.

Spire London East Hospital

Gastroenterology, Obstetrics & Gynaecology, + 21 more

hi, i will comment on recent visit/s and also phone calls. Dr Jagwant Singh will forever be remembered as long as i live for he has brought back dignity in my life by removing the ailments i have been struggling with for 5+ years. i am confident that this man is seen as a hero to everyone he has helped. i cannot thank him enough. his work, his attitude, his mannerisms inspire me to be a better person. he inspires me to encourage my future children to become like him, an orthopaedic surgeon.

Spire Methley Park Hospital

Breast Surgery, Cosmetic (Aesthetic) Medicine, + 14 more

I recently attended an appointment at Methley Park with Mr Janos Patko for hip pain. I received my appointment very quickly, the staff were professional and friendly and I was kept informed about my upcoming appointment. I have attended Methley Park on numerous occasions and always received very excellent service, friendliness, the hospital is very clean and I have received and been kept upto date with my upcoming appointments, excellent Hospital and Consultant.

Dulwich Podiatry

Podiatry

I would like to say how impressed I have been with treatment I received from Zack. He has a professional, friendly manner and clearly wants to achieve the best possible outcomes for his patients. He ensured that I understood every step of my treatment. I did not feel at all rushed during my appointments as Zack gave me time to ask questions and he responded to these in detail. I would have no hesitation in recommending him.

Zenvité

General Practice (GP), General Practice (GP) (Video Consultation), + 4 more

Had vitamin B12 with Dr Alexanda always a calming environment. Always greeted with a smile and by name with the receptionist which is a lovely and professional way to be greeted. You dont jusy feel like a number the staff really take time to get to know you and your needs. Excellent service from start to finish with all the little extra touches. Highly recommend

Dr. Hannah Casey

General Practitioner

After a year backwards and forwards to my NHS GP with perimenopause symptoms , having many tests and scans as they believed I was too young to start perimenopause I decided to come to see Hannah who immediately identified my symptoms and talked me through the options to help me issued me HRT patches.

Mr Ijaz Ahmad

ENT Surgeon

I have been a thyroid cancer patient of Mr Ahmad for over 15 years. He is very professional, friendly and reassuring which is what you need, especially when facing a cancer diagnosis. I cannot recommend him enough and anyone being lucky enough to be referred to him would be very fortunate indeed.

Dr Scott Murray

Cardiologist

Excellent online consultation to discuss high cholesterol and lipid values as well as treatment options. Dr Murray answered all our questions, provided clear explanations and a plan of action. Delighted with the convenience and ability to fully discuss our concerns. Highly recommend!

Dr. Giovanni Luigi De Maria

Cardiologist

A brilliant surgeon working with a well prepared responsive backup team could not have been a better experience given the circumstances, a very personable man to talk to that explained every procedure clearly and concisely. Thank you JR hospital and Dr Giovanni,

Dr. Jacqueline Radley

General Practitioner, Primary Care Doctor

I found the call reassuring and informative. I felt that Dr. Radley really listened to me and took my difficulties as real. She really explained about the treatment and follow-up. She came over as a real person too not a doctor in a rush.

Professor Lyndon Mason

Orthopaedic Surgeon

I had an excellent care and attention from Professor Mason. He was so professional and very caring. He put me at ease through all my appointments and the operation itself. Thank you so much Lydon, I appreciate all you have done for me