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Moorfields Private Eye Hospital

Ophthalmology

would like to make a complaint following an IPL treatment I had on 21/01/26. I had a consultation with Dr Branka and a subsequent telephone conversation with Krupa. I repeatedly asked this whether was risk of my symptoms being exacerbated by the treatment. I was repeatedly reassured that this would not happen. I had email exchanges with Krupa where she assured me repeatedly that the greatest reaction that I would get would be mild reddening around the eye lid for 30 mins. I had explained that I had a job interview the following day and was advised that would not be any reaction or issue. I was reassured both by email and in person on the day. My skin had a significant reaction to the procedure. The possibility of such a reaction to such a procedure had never been explained or even suggested. On meeting Dr Branka post procedure, she told me that my eyes weren’t dry, and in fact were significantly better. She said the tear break up was 7 seconds and that there had been an improvement, however I would like a second opinion on this, as they feel dryer and are visibly red, whereas they were not immediately beforehand. The visibly look and feel much worse than prior to the procedure. I completely feel like I’m being fobbed off. When I said to Dr Branka that I was not made aware of the risks she cheerfully old me that I signed the consent form and that of course there is the possibility of this reaction particularly with my very think skin. I was completely unaware that I had thin skin or that there could have been such a complication which would exacerbate my skin and eye problems. I explained that had a risk of this IPL been ‘worsening of dry eye symptoms, worsening of ocular rosacea/ rosacea’ I would have NEVER had the procedure. Dr Branka just said of course there was a risk and told me it happens in those people with rosacea. This had NEVER been mentioned in the consultation prior to the procedure. My eyes were not significantly bothersome prior to the treatment, I did it as a preventative to improve the gland and to avoid the dry eye disease progressing. When I asked Dr Branka what next in terms of how I manage this now worse situation she said that I can only use cotton flannels and saline as I am reactive to most things. She has told me I need to pay privately for a dermatologist for advice. This is not only causing me health problems but costing me money to resolve this. I have already spent over £700 for the consultation with dr Branka and the procedure! I am left anxious, distressed and upset by this experience and the ongoing problems. It has caused further issues with my skin. The rosacea was not posing a problem prior to the IPL and while I had been prescribed Soolantra and Azealic acid I had not needed to take them as I was not experiencing a flare up. I do not know where to go now for help, advice or to resolve this issue. I am really upset as my eyes and skin have worsened as a result and I am left alone to deal with it or pay out for help to try to correct it. Again, to reiterate, I would never have had IPL if I had known there was any risk of worsening symptoms. This was never explained, even when I explicitly asked initially. Dr Branka from from the outset said I was a good candidate but I needed to check with a dermatologist due to family skin cancer. I had checked this and the dermatologist said it would not be a problem from the perspective of skin cancer. I would like another opinion. I would like advice treatment and next steps. Not from dr Branka as all faith has gone.

Mr Seb Sturridge

Orthopaedic Surgeon

After many years of self-denial regarding my hip pain—and finding myself caught in the NHS merry-go-round—I turned to Mr Sturridge. His calm manner and pragmatic advice were exactly what I needed. The resulting total hip replacement surgery was performed without complication, and my recovery was swift, despite my own frustrations along the way. I am now three months post-surgery and have returned to all normal day-to-day activities, as well as many sporting pursuits, including walking, swimming, and cycling—completely pain-free and with ease. I would have no hesitation in seeking Mr Sturridge’s advice again in the future should it be required, and I would highly recommend him to anyone suffering from hip pain. While no surgery is ever welcomed or entirely risk-free, the skill, care, and attention provided by Mr Sturridge were, I am in no doubt, a major contributing factor to my successful recovery.

Newmedica Grimsby

Ophthalmology

Mum was almost blind wearing really thick glasses, and couldn't see at all without them. She had a few complications with her eyes but Dr Stewart and team endeavoured to give her as much sight back as possible, even if just slight. After her cataracts surgery on the 'good' eye, she is like a new woman. At nearly 78yrs old, mum doesn't need to wear her glasses for the first time since she was young. She can see clearer and further away. Close up is still difficult but we trust that after both eyes are done, and potentially glasses again with alot less prescription, she will be able to see so much better. She's had no pain or anything. The drs were brilliant and we can't thank them enough. This is the best thing to have happened to mum who was petrified to get her eyes done. She says he is the best Dr I have ever seen and I'm so happy.

The Royal Free London Private Patients Unit

Cardiology, Cosmetic (Aesthetic) Medicine, + 18 more

Hello I was very upset when the hospital charge me for XRAY in an NHS hospital that we have to be in the queue and don't get the private care. I had a fall in June 2024 and had an operation at RFH unfortunately the operation was not successful. I can't walk properly I am on a stick and have lots of pain. If I go to private is because I don't have any access to NHS but that doesn't mean that for diagnosis I need to pay while me and my family are paying a lot for taxes and don't benefit for our health when we need and are desperate. I also have been to another private consultant to find out what went wrong and if I can ever get better and can walk but they just charge me for consultation not XRAY in an all private clinic. Thank you

The Park Hospital (part of Circle Health Group)

Breast Surgery, Cardiology, + 19 more

The surgery itself went very smoothly with an epidural and sedation and post-op the care was thorough and well co-ordinated. I'd been forewarned that it was a painful operation but still I needed to experience this first hand. With the kind support of family and friends (they formed a 'I Love my New Knee' Whatsapp group to liaise with one another) my good recovery has taken me by surprise. The hospital was totally 'there' for me with any enquiries. I'm so grateful to have had this opportunity for such prompt 'no fuss' surgical care with a fabulous hospital experience. Thank you.

Mr Timothy Williams

Orthopaedic Surgeon

I attended a pre-op consultation this morning with Timothy Williams ahead of my Mid foot fusion and Bunion correction in March. He was very informative and explained everything in detail about my up and coming procedure. He outlined the risks of surgery and my 6 week healing process to myself and my Hubby. Mr Williams is an absolute Gentleman and has carried out a few procedures for me over the past 5 years. He certainly knows his stuff and ive recommend him to a few people too with foot issues.

Mr Sarp Keskin

Urologist

I have been attending private clinics as a patient for the past three years and have seen many different doctors during this time. However, this is the first doctor I have come across who is truly this knowledgeable, professional, and efficient in identifying the issue and providing a clear and effective solution. I have since recommended them to my family and close friends, and we are all extremely satisfied. I would highly recommend without hesitation.

Mr Adam Stearns

General Surgeon

From the outset Mr Stearns explained the procedure clearly, along with outlining the possible outcomes of surgery and likely recovery time and experience. This meant I had a good understanding of what to expect and was able to choose a suitable time period for the surgery to fit around other commitments. Mr Stearns has always been very responsive, being quick to answer queries and offering clear options at each stage.

MansMatters

Urology

Very happy with my experience at the clinic and the staff. The clinic itself is very well kept and clean and the doctors/staff are very friendly and knowledgeable providing me with all the information, and more, that I could possibly need with regards to my specific case. Overall very satisfied with my experience and would recommend to anyone with similar struggles/conditions.

Eastwood Community Endoscopy Centre LTD

Gastroenterology, General Surgery

I went for a sigmoidoscopy procedure at the ECEC just before Christmas. I was slightly nervous about having this procedure done but couldn’t have been put at anymore ease by the staff there. The consultant, those carrying out the procedure and nursing staff were extremely helpful and friendly. I can’t thank them enough for making the whole experience bearable.

Dr Satyen Gohil

Haematologist

Dr Gohil has given me exemplary care, during consultations and as an in-patient. He has given me, and my family, clear and informative assessments and information about treatment. He has carefully set up specialist appointments such as MRIs, other scans and an eye examination, to complement my treatment. I feel very confident and comfortable under his care.

Montrose Health Group

Psychiatry, Psychology, + 1 more

My team was amazing, caring and was very empathetic. Stewart was always at hand. Izaak was truly the person for the job. It was hard work but I would recommend Montrose to anyone who is seeking for help with their mental health. Ice baths was a challenge but I can really see the benefits it gave me along side the yoga and meditation.

Dr Oudai Ali

Obstetrician & Gynaecologist

Dr Ali was professional while also being very down to earth and making me feel very comfortable with the procedure. He explained everything in detail about my procedure making sure I understood & done his job brilliantly. I had no complications after surgery & would highly recommend him. Thank you so much!

Dr. Mike Forsythe

General Practitioner, Sport & Exercise Medicine Doctor

I would really recommend Dr Forsythe. He has seen all three of my children for various childhood illnesses and has always been very thorough and taken the time to listen to my concerns. He is excellent at putting children at ease and practical and helpful at explaining any diagnoses and follow up steps.

Mr Chetan Katre

Oral & Maxillofacial Surgeon

Dr Katre was amazing through the entire process from beginning to end, he was very professional and attentive. I was very very nervous about the procedure but thankfully Dr made me feel at ease and comfortable did a beautiful job with my stiches snd the healing process was painless. Thank you

Balance My Hormones

Endocrinology & Diabetes, General Practice (GP), + 1 more

I cannot thank Doctor Brink and the Balance My Hormones team enough for giving me my life back. After being dismissed and ignored by NHS GPs, I was finally diagnosed with hypogonadism and swiftly got the treatment i needed from Balance My Hormones. My life is transformed! Thank you so much.