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MUMS - Midlands Ultrasound and Medical Services

Sonography, Pain Management, + 31 more

In terms of booking I didn’t have the greatest experience. I filled out the form online the night before and got a call the next morning. It cut off before I could answer the phone. I called straight back but it rang out to answer phone. I must have called back more than 10 times that day over the course of a few hours but no response. I finally got through to someone in the afternoon, by this time all the appointments had gone. I was in desperate need of a blood test which had to be done on a certain day of my cycle, hence the urgency. The lady I got through to firstly wrongly assumed I was another patient (a cancer patient) which I thought was unprofessional, as I shared the same surname as another patient. She apologised for not answering the phone and said that she would ‘put me at the top of the list’ and treat me as ‘priority’ and would call me back to let me know if she can fit me in for a blood test. I waited for the rest of the day and never received a call back. I believe the way bookings are dealt with is highly unprofessional and does not reflect the service you say you aim to provide to your clients. I then decided not to keep chasing this appointment as I had a negative experience with the booking staff and the booking process. Two days later I received a call early in the morning which woke me up. The lady realised I was half asleep and apologised for the ‘early morning call’. She asked if I still wanted to book the blood test. I said I would let her know. After some consideration I decided to go ahead with the blood test even though I had missed the ideal window. I then called back and booked, the lady on the phone was evidently a young girl who may be new and clearly lacked customer service training. She was unable to answer basic questions during the booking process and came across as new and untrained. I was then sent an invoice which had an additional 30 pounds added onto the expected 150 charge. The invoice didn’t state what the 30 pounds was for. I called back just to check, and again the girl was unprofessional and could not clearly explain what the fee was for. I would like to stress that I am generally the most down to earth and open minded/non judgemental person. So when I give feedback it is generally from a good place and when I feel a service falls below expectations or standards. Clients pay a lot of money to MUMS for peace of mind and investigations into health concerns. The website suggests a certain level of care and service. I personally feel the booking process and professionalism of the booking staff is quite poor in terms of false promises, not being able to get through when calling over 10 times and untrained staff. However what I will say is when attending in person my experience was a lot better than I had expected given the above and it went quite smoothly in the clinic itself. Please train the young girl on the front desk as she comes across as unprofessional and disengaged even though I know this is not her intention. There is a certain level of customer service a confidence needed to be able to deal with bookings which can often be of a sensitive nature.

Mr Steven Harsum

Ophthalmologist

In Feb 2025,I had same day cataract surgery ( in 50 mins) ,with multi focal implants, at Shirley Oaks hospital. Both the surgeon and another colleague advised that there were no fundament problems with the outcome of the surgery. On 19th April Purley Specsavers advised that there was no stability at all with his left eye. After further refractions and other glasses-single lens and multi focal glasses- there was still no improvement in short distance vision and problems in driving at night time. On 20th October, Director of Specsavers, on 2/10/25 , advised that glasses could not improve beyond N8. I appointed Mr Harsum, 29/9/25, as an independent advisor and reports were written on 14/10/25 , 22/10/25 and 8/12/25. The reports concluded: still very significant astigmatism, despite a left Toric lens. Possible outcomes : refractive error, astigmatism, lens exchange or refund of costs. I am meeting Mr Harsum 8/1/26 to agree outcome required on the basis of NHS treatment . Mr Harsum has provided me with confidence that he has been able to potentially propose a lens refund solution and hence a return to 20/20 vision. I am very great full in having located his professional service, in S London.

Mr Con Kelleher

Obstetrician & Gynaecologist

Mr. Kelleher was my chosen consultant for both of my pregnancies, and I cannot recommend him highly enough. During my first pregnancy, my waters broke unexpectedly at 36 weeks. Despite it being 4:00 AM, Mr. Kelleher took my call immediately and met me at the hospital just two hours later. His decisive recommendation to deliver early to avoid infection ensured that both my baby and I remained healthy and safe. ​When my second pregnancy became significantly more complex with a high risk of premature delivery, I knew I was in the best possible hands. Mr. Kelleher monitored me meticulously, coordinating additional specialist care with the premature delivery team at St Thomas'. Despite two hospitalizations, his expert guidance helped me reach full term. He delivered our healthy second baby with the same skill and care he showed the first time. Beyond his own practice, his referrals to other specialists—including an endocrinologist and physiotherapist—were outstanding. We are incredibly grateful for everything he has done for our family.

Cleveland Clinic London

Vascular Surgery, Gastroenterology, + 10 more

I recently visited Cleveland Clinic and was thoroughly impressed by the outstanding level of care and professionalism demonstrated throughout my experience. From the moment I arrived, the staff was welcoming, attentive, and highly organized, ensuring a smooth check-in process. The medical team displayed exceptional expertise and compassion. They took the time to listen carefully to my concerns, explained every step of the evaluation clearly, and provided detailed answers to all my questions. This level of communication gave me confidence and peace of mind. The facility itself was spotless, well-equipped, and designed to make patients feel comfortable. I also appreciated the efficiency—appointments were timely, and follow-up instructions were clear and easy to understand. Overall, Cleveland Clinic exceeded my expectations in every aspect of patient care. I am grateful for the dedication and professionalism of the entire team and would highly recommend Cleveland Clinic to anyone seeking world-class medical services.

Mr Andrew Pieri

Breast Surgeon

I am now 8 weeks post op following breast augmentation surgery performed by Mr Andrew Pieri. I am already in love with the results! They are beautifully natural and suit my shape perfectly. I could not have asked for anything more and Mr Pieri has 100% understood what I was hoping to achieve. From the initial consultation to surgery day, I have felt completely relaxed and taken care of. The recovery has been much better than expected and the aftercare received from Andrew and his team has made me feel completely at ease. From the moment I met Andrew I knew the entire process was going to be everything I was looking for and I was absolutely right! I feel so blessed to have had Andrew perform my surgery. It has changed my life and I couldn't be happier! Mr Pieri is incredibly talented and focused on achieving the best possible outcome. Excellent standard of care and professionalism throughout - 100% recommend Mr Andrew Pieri and his team! Thank you so much ❤️

Miss Jess McMicking

Obstetrician & Gynaecologist

I was recently under Jess’ care for my first pregnancy and birth of my son and we felt so safe and supported working with her. Jess has a personal approach with her patients and took the time to get to know myself and my husband, which made us feel very comfortable around her during appointments and the birth. Jess made herself available whenever I needed a question answered or an appointment, she was always contactable via whatsapp and answered any questions (big or small) that I had! There were parts of my birth that did not go to plan (which were outside of our control) and Jess took the time during and after the birth to discuss and debrief on the birth in detail, which were so helpful to me being able to process and understand. I was very grateful to be able to be under the care of Jess - I look forward to being under her care again for future pregnancies and highly recommend her.

VIP Hearing Solutions Eastcote

Audiology

I have been with VIP Hearing in Eastcote since it started. Sarah, I have known for years from previous hearing consultants in the area. Her help and support is beyond excellent. I have been "under" Nick since the beginning and his patience, his advice, his help, his easy explanation of things and especially instilling confidence is superb. I would thoroughly, without hesitation, recommend VIP Hearing in Eastcote and also their branch in Pinner which I have used as well. Their friendliness in both branches and help immediately puts you at ease.

Mr Basavaiah Natesh

ENT Surgeon

I visited Mr Natesh with breathing difficulties while sleeping and working out. He explained everything clearly and simply, even drawing illustrations of my nose. My septoplasty went very smoothly and healed perfectly, and the aftercare was very helpful. Mr Natesh made sure to do a full check, including my tonsils and I felt assured that the whole picture is being considered. My breathing has massively improved since the procedure.

Mr Manoj Sood

Orthopaedic Surgeon

Mr Sood was so Proffessional and Caring from Start to Finish. Firstly before my FTKR he removed a large plate that had been in my leg for the past 16yrs that went from hip to past my knee, Then once this was healed proceeded with a FTKR. He made me feel Confident and at ease throughout. He gave me the best Advice on Recovery, and Gave me Strength to go Forward. I could not have wished for a better Surgeon.

Spire Alexandra Hospital

Breast Surgery, Cardiology, + 16 more

I was so happy with every aspect of my treatment at the Spire Alexandra hospital. Every member of staff was very professional and took great care of me. My knee has recovered very well and it has not been a bad experience at all. I was terrified before the operation but I was reassured by the anaesthetist that I would be fine. The consultant has done an amazing job on my knee.

Mr James White

Orthopaedic Surgeon

Mr White carried out a telescopic procedure on my left shoulder which is arthritic . Two weeks later I am already seeing great results. He is a very good surgeon and also has a nice manner with patients so the whole experience was very positive. The other staff at the Princess Grace hospital were also faultless making my stay there so much easier than it could have been .

Professor M. Dominik Fischer

Ophthalmologist

My cataract surgery with lens replacement has been absolutely life changing. As an artist, I was really concerned about having any sort of eye intervention but Professor Fischer and his team were amazing! For the first time since the age of ten, I am no longer dependent on glasses or contact lenses! I will be eternally grateful.

Spencer Private Hospital Margate

Audiology, Cardiology, + 12 more

Everything was excellent from start to finish, I couldn't have been treated any better, the staff and facilities were amazing, the whole experience was great. The level of care from the staff and surgeon and anaesthetist was great, made you feel at ease. All ran very smoothly, no problems whatsoever. Thank you

Spire Wellesley Hospital

Cosmetic (Aesthetic) Medicine, Dentistry, + 17 more

Prompt, on time. Comfortable waiting area, convenient parking. Filling out the details on paper seemed a bit inefficient, couldn’t this be done online before the appointment and have paper as a back up? The on site pharmacy did not stock the prescribed medication, which was a little disappointing.

Westminster Women's Clinic

Cosmetic (Aesthetic) Medicine, Fertility Medicine, + 8 more

My recent 15minute phone call was very good. Dr Cantlay is always very supportive and helpful, she makes sure to listen to and acknowledge my concerns. After the appointment I felt like we had a clear next steps. Thank you very much!

Quality Dental : Shoreham

Dentistry

An emergency appointment, the receptionist daisy was amazing and fitted me in, great communication with emails and phone call. Seren the dentist is so calming and puts you at ease. Everything was explained and I felt in good hands