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Ms Laura Ismail

Obstetrician & Gynaecologist

Dr Laura Ismail is truly an exceptional doctor and one of those rare professionals who redefine what outstanding medical care should feel like. She is, without question, the most knowledgeable and highly educated doctor I have ever met, yet what makes her remarkable goes far beyond her impressive expertise. From the very start of the consultation, she took the time to listen attentively and understand my concerns in depth. She explained everything with clarity and precision, taking great care to ensure that I fully understood every aspect. I arrived with a long list of questions, and she answered each one patiently and thoughtfully, never rushing, never minimising anything, and always making me feel heard. What impressed me most was the sense of reassurance she provided throughout the entire consultation. Dr Ismail has a rare ability to make you feel completely safe, supported, and confident that you are in the very best hands. I feel that she would never allow a patient to leave without feeling fully at ease, fully informed, and with a clear understanding of the treatment plan and next steps. Doctors like her are incredibly rare. Her unique combination of intelligence, thoroughness, empathy, and genuine dedication sets her apart. I cannot recommend Dr Laura Ismail highly enough to anyone seeking not only an exceptional doctor, but an exceptional human being.

Mr Jon Palmer

Orthopaedic Surgeon

Mr Jon Palmer carried out a complex replacement of my right knee followed three months later by a partial replacement of my left knee. The arrangements for both operations were straightforward and extremely efficient. My care in hospital was first class and both operations were a complete success. I was particularly impressed by the speed of my recovery and the resolution of all the symptoms. I am pain free and can do anything I could do several years ago including cycling, walking and even running despite being nearly 80 years old. Mr Palmer’s manner was exceptionally kind and professional and he dealt with one episode of unnecessary concern by me immediately at some inconvenience to himself and in the kindest and most understanding way possible. There cannot be a specialist knee surgeon better than Jon Palmer anywhere in the country. My rheumatologist was most insistent that Mr Palmer should be the one to do the surgery and that advice was invaluable.

Spire St Anthony's Hospital

Dermatology, General (Internal) Medicine, + 21 more

Dear Doctor and Team, I wanted to take a moment to sincerely thank you for the outstanding care I received during my gastroscopy. From start to finish, the entire process was made so much easier than I had expected. Dr Hayat was absolutely fantastic — humane, empathetic, and reassuring — which made a huge difference to me. The staff took the time to explain everything clearly, answered my questions patiently, and helped me feel informed and calm throughout. Everyone I encountered was friendly, professional, and genuinely caring. What could have been a very stressful and frightening experience was turned into a positive one, not only for me but also for my partner, who felt reassured by the kindness and clarity shown by the team. Please pass on my thanks to everyone involved. Your compassion and professionalism truly made a lasting impression, and I am very grateful.

Deanbrook Practice

General Practice (GP)

1. We were wrong footed by the entrance barrier, but luckily another patient was close to the entrance button. 2. Parking was tight - we had to park in the radiology section, but hoped that would be ok. 3. The surgery was wonderfully light and airy and spatially arranged in such a way that each patient could have space and privacy. 4. The staff i have spoken to on the phone were immensely welcoming and efficient, as were the ladies on the desk on arrival 5. The loos were wonderfully clean and airy. 6. Dr. Johnstone was most welcoming and sympathetic. I can't make the next step work, which is to review Dr. J. On only one visit, my experience was very positive. She was clearly listening to what i was saying, and made a very quick referral, for which I am very grateful.

Professor Richard Steeds

Cardiologist

I recently underwent a procedure at Harborne Hospital with Professor Steeds. I am very pleased with how it went. Professor Steeds is always professional and has a wealth of knowledge and experience. It's quite unsettling having a heart condition but Professer Steeds always takes the time to explain things carefully to me and he makes sure that I understand what will happen while I am in the hospital. He goes to a great deal of trouble to reassure me as a patient so that I don't worry. I would highly recommend him to anybody who has an aortic valve issue or dilated aortic root/aortic aneurysm. I am very grateful to have Professor Steve is my consultant cardiologist.

Kidswell Health

Child & Adolescent Psychiatry, Endocrinology & Diabetes, + 3 more

Honestly, it was an amazing experience from start to finish. Everyone I spoke to was incredibly friendly and efficient, and the attention to detail really stood out. The clinic is thoughtfully designed to appeal to all ages — my 8 year old was quite apprehensive beforehand but ran straight in as soon as she spotted the Rubik’s cubes. The doctor was warm and approachable, and I was genuinely surprised to receive his report within just a few hours of the appointment. I’ve been to private clinics before, but nothing has compared to this level of care. Even being asked for feedback shows how much thought and consideration goes into Kidswell Health.

Vision Scotland Edinburgh

Ophthalmology, Optometry

From my initial enquiry about Refractive Lens Replacement surgery, through my surgery and aftercare I have had excellent care from Vision Scotland. Everything was clearly explained and the surgery has left me with the desired result, 20/20 vision with no glasses needed. The only (slight) negative difference here is a greater need for good light when reading at night or close work. The procedure was pain free and I have had no complications. I am looking forward to enjoying the results for (I hope) many years to come. Thank you to all staff involved with my care.

Centennial Medical Care

Cosmetic (Aesthetic) Medicine, Dermatology, + 4 more

Unfortunately, having burnt my fingers and subsequently acquired an infection, I rang the Centre at 10.00. am and asked for an urgent appointment to see a general practitioner. The receptionist offered me two appointments, one at 11.40 am and one at 1.00 pm. I took the earlier appointment and was seen within 10 minutes by Dr Porter. She was very efficient, warm and understanding. I was prescribed medication, which was supplied by the clinic's pharmacy and back in my office by midday. Excellent service, and I thoroughly recommend Centennial

Cleveland Clinic Moorgate Outpatient Centre

Imaging (Scans), Cardiology, + 8 more

It took about 2-3 mins to take my bloods. My appointment was at 9am. I booked it on purpose so I could make it to work on time. I mean, even NHS takes blood in under 10 mins when you have an appointment. I organised childcare so I could leave the house earlier and be on time. I arrived on time and waited for 20 mins!!!! I was late to work. I don’t understand how that can be. If I had an appointment in the evening I can see how one or two people being late would have a knock off effect on time. But not at 9am!

Mr Jonathan Ross

Ophthalmologist

Mr Ross was welcoming and reassuring. I was able to talk to him in advance of my treatment to ask any questions which hadn’t already been covered in the literature I was given (there weren’t many as the literature was very comprehensive). He was able to help me decide which lenses were the best choice for me and my surgery was pain free and quickly completed. I am grateful to him for a very positive experience and I am delighted with the results.

Dr Nazar Sharaf

Neurologist

My appointment started on time, so there was no long wait in the waiting room, which I really appreciated. I felt reassured by the clear and thoughtful feedback I received from Dr Sharaf, and he took the time to explain things in a way that was easy to understand. I left the appointment feeling confident and trusting that all the necessary exploratory tests have been thoroughly carried out in relation to my condition.

Mr Rahul Bhattacharyya

Orthopaedic Surgeon

I would highly recommend Mr Bhattacharyya to carry out this form of surgery (arthroscopy). He was completely clear in what options were available to me, explaining the pros and cons of each one. Since my surgery , I am now approx 8 post and am participating in more exercise (strength training, circuit classes, Pilates etc) than I was doing prior to suffering the pain. He was completely approachable and empathetic.

Mr Chatenya Chauhan

Orthopaedic Surgeon

Hand no 2 and well , the man is a machine. It was a lot tougher when operating but ,10 weeks on and the left is bk to round 75% . I can’t fault mr chauhan. First class. Not only this man but all of the staff encountered on both occasions. Mr chauhan and his team has given me my hands back! Forever grateful and thankful to have such an incredible team and just such lovely people at this hospital. Thankyou !

sykle.life

Cardiology, Diagnostic Pathway – Cardiac, + 6 more

Couldn’t rate the practice more highly . Excellent care . The doctors have the time to discuss all concerns no rushing . They have relationships with top specialists. . .Appointments for tests are organised efficiently and fast. The practices thinks beyond the present to future health . It’s still has the ethos of a traditional gp with families and generations as patience You are in safe hands

Mrs Anshoo Choudhary

Ophthalmologist

I have been seeing Mrs Choudhary for an ophthalmic condition since 2013 ( initially as an NHS patient and privately since 2019 when I relocated to another County). I continue to choose her for her professionalism, kindness, and the trust I have in her care. Although I am always apprehensive before appointments, I consistently leave feeling reassured, uplifted and confident in my treatment.

Clayton Ward at Queen Charlotte's & Chelsea Hospital

Obstetrics & Gynaecology

I stayed an night at the post natal ward after delivery of our baby. I cannot fault the ward or ther care we were given as soon as we stepped in. The staff were so attentive, friendly and supportive throughout our stay. It made our postnatal experience relaxing and stress free