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Spencer Private Hospital Margate

Pain Management, Audiology, + 12 more

Appalling aftercare!! In as an overflow NHS patient. Had major surgery. Nurse refused the doctors requests in the morning. When discharged later that day the nurse still refused what the doctor asked for. The doctor had to be firm in saying what the nurse had to do as it was on the surgeons notes! The nurse reluctantly did it in the end but only half a job. The nurse left ouzing burn scars after removing dressing and didn't tell me until i put my clothes on and the material was catching on them. My husband got him back and he said "Yes i saw that!". Did nothing or aplogise. No empathy at all. I had 2 nurses come to my home that evening to sort out the burns and dressing on my surgical areas . Nightime was very little aftercare. Catheter was overflowing in the night. No one seemed to know what was going on in regards to your medical notes. Food was appalling dried up and burnt. No snack trolley inbetween meals. Awful experience. Couldn't wait to get out of there. Was I treated differently because I was in there last request as an overflow NHS patient. I was meant to be going to Birchington ward for my recovery. A complaint will be going in! The doctor said twice to have medication prescribed to the nurse and he would not do it so I came home with no painkillers and was told to go to a chemist after major surgery. Lack of care. No bedside manners.

Dr. Athanasios Tsoumpris

Psychiatrist

It was an absolute pleasure meeting Dr. Thanos. From the outset, his calm and reassuring demeanour immediately put me at ease, and I felt truly heard and validated throughout our interaction. I was initially anxious and somewhat hesitant about discussing my experiences and past, but he created a safe and supportive environment that made it much easier to open up. He listened attentively and patiently, especially when I struggled to articulate myself, and responded with genuine compassion and understanding. He also took the initiative to gather additional information from my partner and even called us outside of the scheduled assessment time to ensure he had as complete a picture as possible. This demonstrated how thorough and dedicated he is to reaching the most accurate and informed conclusions. I had complete confidence in Dr. Thanos’ expertise. Even though we moved through the questions efficiently, he was incredibly perceptive and managed to gather all the necessary information, despite my sometimes convoluted explanations. I would highly recommend Dr. Thanos without hesitation.

Physio Remedies

Acupuncture, Hand Therapy, + 3 more

I ruptured my Achilles tendon playing squash last September. My consultant surgeon strongly recommended Physio Remedies, who have an excellent reputation for helping athletes recover and return to sport in the best possible condition. I’m being treated by Naomi Murray, who closely follows the latest international research on Achilles injuries, which is very reassuring. The rehab plan has always been clear, progress has been excellent, and follow-up is very responsive whenever I have questions. Her patients’ recovery and long-term outcomes are clearly a genuine priority for her. The facilities at the Lansdowne Club are also outstanding and make a real difference to the quality of the rehabilitation. I would definitely recommend Physio Remedies.

Omnia Therapy - Online

Psychotherapy

The support at the very beginning when I was accessing the service was excellent - the person I first communicated with was helpful, gentle and kind. I felt able to ask questions and to access the support on my own terms. Getting a regular appointment that suited my needs and schedule was also easy - as a single parent, I really appreciate the flexibility. The portal took a little bit of getting used to but here too, lots of friendly support was available. The counsellor I speak to weekly is just brilliant. They are flexible and kind, and our relationship has evolved according to my needs. It's genuinely changed my life, and I couldn't be more grateful.

Skylight Psychiatry

Psychiatry

I would highly recommend Skylight for anyone seeking an ND assessment. From the initial inquiry to the final report, the communication was exceptional—they explained every step of the process so I knew exactly what to expect. Key Highlights: Wait Times: The appointments ran perfectly on time, which I truly appreciated. Supportive Staff: They were patient with my questions and created a non-judgmental environment. Helpfulness: They provided clear next steps and resources that felt genuinely useful rather than generic. It’s clear they actually 'get' neurodivergence rather than just checking boxes

Friends Medical Service

Audiology, Cosmetic (Aesthetic) Medicine, + 15 more

I attended tonight for a scan of my hands with Dr Patterson. On arrival I was welcomed at reception, checked in quickly and asked to take a seat in the waiting room. Breda then came out and called me to attend the consultation room, introductions were made, and Dr Patterson then performed my scan, he was professional, and provided information relevant to my condition. The whole consultation was a pleasure and demonstrated the significance difference a private company can make to a struggling NHS. Thankyou both again for such a positive experience.

Cleveland Clinic London

Anaesthetics, Cardiology, + 10 more

I had an appointment at 5 pm and at 5.10 pm for pathology related to my upcoming Biopsy. First I was taken in for a flow rate test ??? which was not schedule . I told the nurse that I was there for a pre admission test, but she had no idea. Finally and after my request the nurse start looking into it. The hospital did forget to give instructions about what test had to be done. I had to wait ONE hour and 15 minutes at the premises . Finally the right test come in and they could proceed. Absolutely terrible.

Mr Christopher Brew

Orthopaedic Surgeon

This is my 2nd hip replacement with Mr Brew. He listened to my level of disability and terrible pain levels. The dressing pro14 was brilliant, my healing was much quicker. After the dressing was removed I stopped the pain killers ( I was only in paracetamol). I remain pain free. I was very very limited with activities of daily living but now I am starting on a path to being able to walk (properly) again.. The operation has been, honestly, life changing. Thank you for your professionalism Mr Brew and team.

Practice Plus Group Hospital, Birmingham

General (Internal) Medicine, General Practice (GP), + 5 more

I recently attended this hospital and had such a positive experience. Every single member of staff I interacted with was incredibly kind, professional, and reassuring. They really took the time to listen and made me feel comfortable and cared for throughout. The hospital itself was spotless and very well maintained, which made a big difference and helped me feel at ease. Thank you to all the staff for your hard work and compassion — it truly shows.

Mr Osama Naji

Obstetrician & Gynaecologist

Mr Naji and his team were very responsive to my concerns, listened to my preferences, moved quickly to take excellent care of me, and gave me confidence that I was in skilled hands for my surgery. He also thought of every contingency, ensuring that nothing was going to go wrong during the operation, which was more complex than anticipated. Thanks to his experience and expertise, I was on my feet and back to good quickly.

London Gynaecology - Richmond

General Practice (GP), General Practice (GP) (Video Consultation), + 3 more

Everyone from the practice is absolutely amazing - from the moment I called reception, to the welcome in person, and from the incredibly empathetic and patient Dr Natasha Abdul Aziz to the calming and super friendly nurses I felt completely at ease during every moment. I even got offered tea and a biscuit! I would highly recommend this amazing practice.

Mr Raj Bhalla

ENT Surgeon

I went to my appointment knowing what I needed changing, but not how I imagined my end result would be. . Mr Bhalla showed digital images of what could be achieved & what he had in mind aesthetically. I came away from my appointment happy & confident with a very clear idea what my end result would. I am looking forward to our next meeting.

Mr Paul Donnelly

Podiatrist

Absolutely fascinating appointment. Lovely to see someone who’s enthusiastic and professional about their job. I was under the misapprehension that I had plantar fasciitis and turns out my issues aren’t that at all. Very clear, explained everything, I came away feeling a lot more relaxed than before I saw him.

Mr Andrew Sidebottom

Oral & Maxillofacial Surgeon

Many years ago Mr Sidebottom did a large bone transplant and several implants for me. I was so relieved when he was the one to do my latest one. He is very professional and highly skilled. He is friendly and welcoming. He explained everything before, during and afterwards. An excellent dental surgeon!

Dr Omar Ali

Cardiologist

Dr Ali was professionalism personified. He has a great bedside manner, calm and clear in his explanation. During the procedure it was clear that he works extremely well with his team. After the procedure he explained in detail what he had found and what the next steps should be.

Mr Jason Ho

Ophthalmologist

Overall my surgery was very good. Because I was using an existing medication, it would have helped if I had been informed whether my new medication should be taken before or after my existing one. As I wasn’t told I assumed that it didn’t matter.