Find your trusted Doctor

RTN Mental Health - Right To Choose

Diagnostics & Testing, Psychiatry, + 1 more

I first started my process in January 2025, using right to choose. There wasn’t a lot of information to choose between providers so I went with the fastest assuming they’d all have to be of a standard to qualify with the NHS. RTN advertised a fast service somewhere up to 12 weeks. Communication is extremely poor. The stages and processes are not explained. Everything is digital, you’re bombarded With a stream of individual emails directing you to forms or questionnaires that have to be completed on a portal that is unfriendly to use. You receive repeated requests for the same information and it’s not clear if you’ve already completed something on the portal. Links expire before you’ve had a chance to read your email so expect delays. Support is poor, if you need help when navigating the forms phone lines are open reduced days and hours differ. Email support is slow and if you have any communication impairment this can be further complicated because of misunderstandings, leading to long email exchanges which are exhausting. It’s very hard to get an update on where you are in the process. There is no transparency. All cases will be different so it’s understood exact times can’t be given but it would be helpful to understand the stages and where you are up to and next steps. This doesn’t happen. I made the mistake of leaving them to their own devices to update me and didn’t chase for 3/4 months, finding they had lost some of my test results. When choosing my first appointment with them online, no information is given on the assessor to make an informed choice so I chose the earliest appointment. The assessor was a graduate fresh out of university, in post for around 6 months. They were not a qualified psychiatrist or psychologist. I was not told this when booking the appointment and offered to go back on the waiting list if I wanted a doctor. The next stage is with a psychiatrist but it’s a long wait because the initial report by the graduate has to be checked. The psychiatrist I saw was an outsourced contractor, I had a poor experience with and there was a communication breakdown. Because they are paid for only the allotted time, for which he was late, he cut me off, very abruptly and he did not follow up when he said information would be sent to me about autism screening. I then received a request to complete an additional test which I later was told was not appropriate. No context is given when you receive these requests and abbreviations and clinical language is used without explanation. Pp RTN then did not attach the results to my file or progress my case. I’m still not sure why this was as when I’ve complained it’s not been fully explained to me. This is very worrying as it suggests no one is reviewing your case. There appears to be no safe guards. I next received a questionnaire titled ‘CV’. This is presumably a precursor to receiving a titration appointment. So I got excited as it’s been 11 months to get to this point. It stand for Cardiovascular by the way. I provide the stats. Then I get three more requests for the same thing.Another indicator no one is monitoring this. I had my first titration appointment in December and a script was written on the 11th, but I still don’t have my meds (it’s 4th Jan), because RTN use an online pharmacy. I wasn’t told to expect an email registration from a company called Cure Connect. RTN sent me an appointment for a follow up even though I hadn’t received my meds. This is how I found out about Cure Connect. I registered with them and they dispatched my meds without texting me so I had no idea what date to expect them. I was away for Christmas. Turns out they have the wrong phone number for me. Cure connect Are digital only and it’s extremely difficult to get in touch with them as they use two factor authentication to access their portal and it was broken when I tried contacting them. They direct you to the portal when you try and seek help. They use Royal Mail tracked 24 and I had to organise a redirect. But it’s not guaranteed. So I’ve been waiting in for two days now and still don’t have my meds. I cut my Christmas break short to drive 163 miles to get back for the redirect. You’re on your own when it comes to navigating Royal Mail and can’t get through to a human. So if you like digital portals, self service and dealing with three company’s through digital mean, being tied down to home for days on end each month to receive your medication this is the company for you the irony of course is that you’d struggle with non written instructions and these types of systems when you have ADHD. RTN are unsympathetic to this and say they can’t send patients individual information /instructions about Cure Connect. Complaining gets you nowhere. They just say they have unprecedented demand and reduced support is temporary. But I’ve read complaints that go back at least 18 months. That’s it temporary, that’s their normal BAU. I’m not sure if they prioritise private referrals but they’ve clearly bid low for the NHS contract based on volume and cannot handle the workload. We are suffering for it.

Professor Yacoub Khalaf

Obstetrician & Gynaecologist

I'm a private patient, and I had the pleasure to be treated with Dr. Khalaf twice at the Assisted Conception unit at Guys and St. Thomas Hospital. The first time, I did egg freezing and the second time I went with my husband for assisted conception assessment. The summary is that Dr. Khalaf is highly professional and respectful, he was honest in the treatment plan that I needed and suggested against unnecessarily procedures. Also, he was available to answer all my questions at any time, and was flexible with weekend appointments to match my work schedule. He is very respectful and made me feel comfortable during the examination. For egg freezing, a friend of mine referred me to Dr. Kahalf, and he exceeded my expectations. He explained the process very well, and  made me feel comfortable asking any question (even the silly ones). He gave me his phone number and was always available to answer any question at any time. The process was very smooth too, as I picked the medications from the hospital and Dr. Khalaf showed me how to take it. The eggs retrieval operation was also very smooth as the staff at the hospital were kind and nice.     My positive experience with Dr. Khalaf led me to go back to him with my husband for assessment for assisted conception. From day one he told us that we don't need IVF and the pregnancy should happen naturally. Then, he guided us through the assessment process and did a sperm test for my husband followed by a HyCoSy test for myself.  Both tests were fine, and he told us to try again and wait. We tried after the HyCoSy test, as he suggested it increases the chances of natural conception, and I got pregnant without the need to go through IVF!  I would definitely recommend Dr. Khalaf!

Ms Elinor Warner

ENT Surgeon

Jk P⭐⭐⭐⭐⭐ I am extremely happy with my recent appointment with Ms Elinor Warner on 5th January at 9:10 AM. She was exceptionally professional, kind, and attentive throughout the consultation. She listened carefully to all my concerns, explained everything clearly, and made me feel completely reassured and comfortable. I am especially grateful for how quickly my further treatment was discussed and organised. The follow-up process was smooth, efficient, and well-structured, which greatly reduced my stress and gave me peace of mind. I would kindly like my next stage of treatment to be arranged as soon as possible, particularly my ear operation, as I am very eager to proceed without delay. If possible, I would also prefer to see Ms Elinor Warner again for my next appointment. I sincerely thank Ms Elinor Warner for her exceptional care, attention, and professionalism. She made the entire experience very positive, and I feel truly supported and well cared for. I would highly recommend her to anyone seeking compassionate, professional, and efficient medical care. Thanks. Muhammad k

Spencer Private Hospital Margate

Audiology, Cardiology, + 12 more

I got to the hospital early due to the known parking issues. I spent 20 mins going around the hospital car parks without success. I made receptionists aware that I was there and had parking issues. I was advised that I couldn’t use your car park as I am an NHS patient. I don’t appreciate 2 tier management of patient's needs. I was informed that I could park directly outside on yellow lines without fear of receiving a penalty. I was worried while in Spencer’s as I wasn’t totally happy with where I was parked. As I was early, I was seen 15 mins before my appointment. I was made to understand that because I had difficulty uploading my medication the nurse had to complete this task. Staff were friendly and clearly experienced. I was given a reserved date.

Nuffield Health The Holly Hospital

Ear Nose & Throat Surgery (ENT/Otolaryngology), Gastroenterology, + 10 more

I want to share my sincere thanks to the entire team at Nuffield Health for the exceptional care I received during my recent surgery. From the moment I arrived, the staff were incredibly attentive and helpful. They were constantly checking on me to ensure I was comfortable, and they never made me feel rushed; they absolutely made sure I was feeling good and stable before they let me go home. The facility itself was impressively clean, which made me feel much more at ease, and I was pleasantly surprised that the food was actually great! The kindness and professionalism of the team made a stressful situation so much easier to handle. Thank you for taking such wonderful care of me.

The McIndoe Centre

Plastic Surgery, Cosmetic (Aesthetic) Medicine, + 3 more

I have received nothing but the upmost care from all staff. The parking is simple on arrival and great to have disabled spaces immediately outside for collection post op! I have always been called through to my appointments on time and at times even earlier if I've arrived early myself. The staff that have stood out to me and taken wonderful care are Louise, Ruby, Jessie in the surgery department and Sandy in the post care department. Everywhere is always clean, with a warm welcome from reception. It's a lovely touch to use the drinks machine in the waiting area, the hot chocolate is delicious. I cannot fault any of my treatment or care by the Mcindoe staff, its exceptional.

The Forbury Clinic (Berkshire Health Ltd)

Chiropractic, General (Internal) Medicine, + 5 more

Yesterday I had a phone call from Mr Yang who came up with a plan for my latest UTI . We had a full and informative discussion. Within 5 mons of his call I had a private prescription emailed to me and within 30 mins I had a phone call from Forbury saying my UTI vaccine was ready for collection. I went to the Forbury and the vaccine was all ready for me complete with cooling pack to keep it cold. During the afternoon I also received a very accurate clinic letter from Mr Yang and copied to my GP. All very speedy and efficient and much appreciated.

Mr Mahmoud Moussa

Obstetrician & Gynaecologist

Dr Moussa has a truly patient-centred approach to care. He listened attentively and thoughtfully to my concerns, taking the time to understand the broader context of my health and wellbeing. His holistic perspective, combined with clear communication and genuine empathy, made me feel both heard and actively involved in decisions about my care. I never felt rushed, and his calm, respectful manner inspired confidence and trust. A very positive experience and I would highly recommend.

Dr Tapesh Pakrashi

Cardiologist

Dr Pakrashi is one of several cardiologists I attended and I found him most professional and very clear in his explanations. He is reassuring and goes above and beyond in his patient care. He is outstanding in his competence, professionalism and also diligence in diagnosis. Ultimately also an excellent communicator who give eod his time to ensure any patient concerns subsequently addressed are replied to expeditiously. Highly recommended!

Nuffield Health Bournemouth Hospital

Orthopaedic Surgery, Cardiology, + 8 more

Excellent communication, quick access to the appointment, and a very smooth overall experience. The colonoscopy preparation was clear and straightforward, and the procedure itself was handled with great professionalism and care. Dr. Mallick and the entire clinical team were extremely attentive, friendly and helpful, which made the whole experience very reassuring. I felt well informed, supported and genuinely looked after throughout.

Optegra Eye Hospital Hampshire

Ophthalmology

Firstly… Happy New Year to all your team - it certainly has been for me. The whole process was absolutely excellent, and in particular the skill of the Surgeon was exceptional - Mr. Javier Bardavio, I was told via doctify.com before arriving. I can’t speak highly enough about the service, communication and treatment I received. Sincere thanks Optegra at Whiteley Ron (Cataract removal and Intra-Ocular lens fitted to right eye.)

Spire Elland Hospital

Orthopaedic Surgery, Ear Nose & Throat Surgery (ENT/Otolaryngology), + 2 more

I was referred to Spire through the NHS, and from the outset my experience was extremely positive. The process was smooth and well organised, and the standard of care I received was excellent. All staff were professional, attentive, and supportive throughout, which made the experience reassuring and stress-free. Based on the high level of care and service provided, I would confidently recommend Spire going forward.

Mr Jonathan Yu

Ophthalmologist

Mr Yu provided me with excellent timely care. He was friendly and very approachable, understanding my huge anxiety related to serious visual problems that could negatively impact on all aspects of my life. He carefully explained the nature of my eye problem and the treatment options available highlighting the relative advantages and disadvantages of each one.

Mr Manjunathan Sivaprakasam

Orthopaedic Surgeon

Very professional, thr. Implore experience was very good. I was made to feel safe and in very good hands throughout. From the initial consultation through to the end of the process. Everything was. Arrived out on time. All was made very clear to me at all stages. A very big thank you to the consultant and his team.

Mr Tom Williams

Sports Therapist

I am a cancer patient who has trained with Tom for more than a year, and his work has helped to manage treatment symptoms. He is positive, knowledgeable, and understands what needs to be done to support my recovery. I strongly recommend him as he’s not only a great health professional but also a good human being.

Dr Scott Takeda

Cardiologist

Dr Takeda made me feel at ease. He listened, done an examination. At all times he fully explained everything. Most importantly he took his time, didn't feel rushed at any point. My results were explained in full and most importantly my mind was put at rest. I would highly recommend Dr Takeda. Thank you!