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One Hatfield Hospital

Geriatric Medicine, Neurology, + 21 more

I would like to begin by acknowledging the excellent care I received from the doctors during my first visit. Both clinicians went above and beyond, and I felt genuinely supported by them. Unfortunately, this high standard was not reflected in my interactions with the reception and administrative staff. After my consultation, the doctor provided me with a ticket for my next appointment and advised that, in the meantime, I should attend the imaging department for an ultrasound. When I arrived at imaging, the staff were dismissive and informed me that, because I was an NHS patient, they would need to write to my GP for a separate referral. I explained that the doctor had instructed me to have the ultrasound the same day. The staff member responded that if I waited in reception, she would speak to the doctor, adding that “quite often they don’t know how things are done.” I waited for an hour with no update. When I approached the desk to ask for news, the staff member replied, “I’m sorry, I forgot all about you,” and said she would speak to the doctor immediately. After she finally did so, the situation changed dramatically: I was suddenly offered an ultrasound appointment for 11:30 a.m. that same day — just an hour and a half later. It was clear that once the doctor became aware of the issue, the department acted quickly and efficiently, which I appreciated, especially as I live only ten minutes away. The ultrasound itself was carried out professionally, and the doctor performing it was excellent. He explained everything clearly and asked when my next appointment was. When I told him it was scheduled for six weeks later, he advised me to return to the main reception and request an earlier appointment, as his report would be completed that same day. However, when I approached reception, I was dismissed outright and told, “Doctors make appointments six weeks in advance — it is what it is.” Additionally, there was no record of my attendance on their system, only an appointment dated 23 March 2026, which, by their own admission, belonged to a different patient entirely. On reflection, while staff may appear polite on the surface, the reality of my experience was the opposite. The inconsistency, dismissiveness, and lack of coordination created unnecessary stress and undermined the otherwise excellent clinical care I received.

Miss Heather Baldwin

Ophthalmologist

I had been suffering with problems with my eyes for over 6 months. I have glaucoma which is managed by medication in the form of drops. I was told that my current problems were not connected to the glaucoma but it was assumed by all of the eye specialist that it was due to blepharitis. I was being seen by my GP, by a specialist clinic, as well as my NHS hospital eye clinic. I received many different treatments but nothing made a difference to my condition. The conclusion was that I would need an operation for ‘ectropion’, this condition had developed over this 6 month period with the lower lid on both eyes sagging away from the eye. During all of this time my eye lids were swollen and very sore, the skin around my eyes was red and extremely unsightly. I felt so awful that I really didn’t want to go out and be seen. Due to the amount of time that I would need to wait for the operation I decided to look at the private sector. I found Miss Baldwin by looking online. I felt that a female may just understand the impact of my current problem. As soon as she saw me she certainly did understand and was appropriately sympathetic. She told me that I would not need an operation, and my symptoms were as a result of a severe allergic reaction to my glaucoma meds. She advised me that I should stop them immediately and prescribed medication to deal with the symptoms. Within 2 days my eyes were looking better. Two weeks later all signs of ectropion have disappeared. Had I not found Miss Baldwin I would be continuing to suffer and ultimately I may have undergone a completely unnecessary operation. I cannot recommend her high enough. Personally I have so much to thank her for.

Mr Dimitrios Moschonas

Urologist

I was a little anxious about my recent Hydrocele Repair Surgery at The Nuffield Hospital in Guildford but the anaesthetist & Mr Moschonas were very reassuring about the operation. Mr Moschonas was very pleasant, calm and professional and explained everything extremely well. My only complaint was the amount of time I had to wait to go down to the operating theatre. I have type-2 diabetes and wasn't allowed to eat after 7am or drink after 11am with an admission time of 12:30pm and a planned operating time of 2pm, but I was kept waiting until 5pm, by which time my blood sugar level was dropping and I was concerned about becoming hypoglycemic. Nobody told me why I was having to wait, which was frustrating! More communication was needed. Finally, I went down at 5pm and was back in my room af 6:30pm after a successful procedure and was allowed to eat and drink at 7pm. I stayed overnight in The Nuffield Hospital and was told that Mr Moschonas would visit me the next morning to check on me before I went home, but this didn't happen. I had several things I wanted to ask hime - disappointing.

Dr. Athanasios Tsoumpris

Psychiatrist

It was an absolute pleasure meeting Dr. Thanos. From the outset, his calm and reassuring demeanour immediately put me at ease, and I felt truly heard and validated throughout our interaction. I was initially anxious and somewhat hesitant about discussing my experiences and past, but he created a safe and supportive environment that made it much easier to open up. He listened attentively and patiently, especially when I struggled to articulate myself, and responded with genuine compassion and understanding. He also took the initiative to gather additional information from my partner and even called us outside of the scheduled assessment time to ensure he had as complete a picture as possible. This demonstrated how thorough and dedicated he is to reaching the most accurate and informed conclusions. I had complete confidence in Dr. Thanos’ expertise. Even though we moved through the questions efficiently, he was incredibly perceptive and managed to gather all the necessary information, despite my sometimes convoluted explanations. I would highly recommend Dr. Thanos without hesitation.

Quality Dental : Horsham

Dentistry

I have been with the practice for a number of years and have mostly been pleased with the experience. The only thing I have a problem with is that the staff of all kinds do not speak loudly enough. There is always a lot of noise from machines etc. and soft voices, and sometimes accents, make it difficult to understand., especially when it has a medical content. Also nobody seems to understand that they should make sure the patient is comfortable, as the chairs vary in design and all do not adjust when required. Otherwise I am pleased to have found the practice many years ago and have gone through a good few different staff members in that time, so the experience has been interesting, despite the stairs! I am lucky to have good teeth.

One Stop Healthcare

Pain Management, Breast Surgery, + 48 more

Once Again Dr Chiraush Patel was outstandingly professional and kind. I was fortunate enough to get an appointment within an hour of calling. It cannot be overestimated how important it is to patients to have a well trained Doctor with exemplary bedside manner to help the patient to recovery. This is true of all the other GPs at One Stop, but I am lucky enough to see Dr Patel mostly. My standards are very high but Dr Patel exceeds them by miles every time I visit (I only visit sparingly). This is medicine at its very best and reminds me of when GPs were true family Dotors back before fundholding. I am fortunate indeed to have such excellent GPs. Thank you Dr Patel and OSD!

Spire Elland Hospital

Orthopaedic Surgery, Ear Nose & Throat Surgery (ENT/Otolaryngology), + 2 more

I cannot thank the team at Spire Elland Hospital enough for the outstanding care I received. From admission through to recovery, every member of staff was kind, professional, attentive, and reassuring. A massive thank you to Paula in particular, whose warmth, compassion, and calm presence made such a difference during what was a very daunting time. Nothing was ever too much trouble, and I always felt genuinely cared for and supported. The whole team went above and beyond, and I am incredibly grateful for the kindness, dignity, and exceptional care I received. I would not hesitate to recommend Spire Elland Hospital — truly outstanding staff and patient care.

The Princess Grace Hospital Outpatients

Diagnostics & Testing, Ear Nose & Throat Surgery (ENT/Otolaryngology), + 7 more

Pretty straightforward experience overall. The receptionist on the first floor (the Somali lady wearing a hijab) was extremely kind and helpful. My phone was about to die and I asked if there was any chance of a charger- she went out of her way to help me, which I really appreciated. It’s the small things like that which leave a lasting impression, and that’s exactly why I wanted to leave this review. The only small suggestion I’d make is having oat milk available at the coffee machine for those who don’t have dairy, it would be a thoughtful and considerate touch.

Pure Sports Medicine - St Paul's

Nutrition, Osteopathy, + 4 more

Dear Natasha, Thank you for your brilliant service, as always. I always feel so relieved after our sessions. I used to be unsure about physiotherapy and had tried several physiotherapists before, but you have completely changed my opinion. When my doctor referred me to you, he was confident that I would be satisfied—and he was absolutely right. I will now be his mirror copy in recommending you to others. Thank you so much for helping me regain my strength and confidence. I am truly grateful for your support and encouragement.

The Joint Injection Clinic

Diagnostics & Testing, Imaging (Scans), + 4 more

My second visit to Clinic and Dr James Thing. This time for issues with ankle. Dr Thing asked questions regarding the ankle and a few exercises to ascertain problem areas and carried out ultra sound and explained this to me. Best option forward was injection which was pain free and advice on what to watch out for etc. Also recommended a follow up with podiatrist at portobello too. Great service for start to finish special mention to Luvena who was most helpful and professional.

Mr Azar Khunda

Obstetrician & Gynaecologist

I arranged an appointment with Mr Khunda in order to have discussions around what my NHS doctors had said, and to see if he could arrange for me to have a particular procedure (privately) sooner than was planned by the NHS. The appointment was very helpful. I felt that he made thorough enquiries about my condition, listened carefully to me, and gave useful explanations. Mr Khunda is a pleasant man who is easy to talk to; I felt he had my best interests at heart.

Dr. Penny Hill

Obstetrician & Gynaecologist

I recently had an operation , preformed by Dr Penny Hill , and from my first consultation with her , she was such a Beautiful lady , made me feel such at ease , and Comfortable, right to the Operation day , I felt really happy I was been seen by her . All went well with Operation. She checked on me later that day . She is a very caring Doctor , very knowledgeable and professional. I am so happy to have met such a beautiful person. Great work Doctor Penny Hill.

HCA Healthcare UK The Wellington Hospital

Neurology, Orthopaedic Surgery, + 10 more

I had an excellent experience at The Wellington Hospital. From admission through to discharge, the professionalism of the staff was consistently outstanding. Everyone I encountered was courteous, attentive, and highly organised, which made the entire process smooth and reassuring. The hospital itself is exceptionally clean and well maintained, reflecting the high standards of care provided. Overall, the quality of service throughout was first class.

Mr Kinner Davda

Orthopaedic Surgeon

Throughout the entire process, from initial consultation, surgery and follow up consultation, I was made to feel at ease by Mr Davda. I’d have no hesitation in recommending Mr Davda - all questions before my Morton Neuroma and ganglion cyst surgery were answered comprehensively, ultimately relieving any pre surgery anxiety I may have experienced. Surgery successful - so far 3 weeks post surgery and everything moving in right direction.

Mr Colin Holton

Orthopaedic Surgeon

Mr. Holton not only did a terrific job replacing my hip.....his "bedside manner " was simply everything you would hope to have with the surgeon whom you are trusting to make your operation a success. He is not only obviously very knowledgeable regarding his chosen profession but can also convey, in layman's terms, exactly what you want to know concerning your treatment.

Mr Ronan Banim

Orthopaedic Surgeon

I was very efficiently dealt with from start to finish. All explanations were throughly given before, during and after surgery by Mr Banim and his team. I had peace of mind and so delighted 6 weeks post op to be pain free in my hip joint after such a long time of suffering. I wouldn’t hesitate to come to the Nuffield again. I wish I’d realised sooner.