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One Hatfield Hospital

Audiology, Cardiology, + 21 more

I would like to begin by acknowledging the excellent care I received from the doctors during my first visit. Both clinicians went above and beyond, and I felt genuinely supported by them. Unfortunately, this high standard was not reflected in my interactions with the reception and administrative staff. After my consultation, the doctor provided me with a ticket for my next appointment and advised that, in the meantime, I should attend the imaging department for an ultrasound. When I arrived at imaging, the staff were dismissive and informed me that, because I was an NHS patient, they would need to write to my GP for a separate referral. I explained that the doctor had instructed me to have the ultrasound the same day. The staff member responded that if I waited in reception, she would speak to the doctor, adding that “quite often they don’t know how things are done.” I waited for an hour with no update. When I approached the desk to ask for news, the staff member replied, “I’m sorry, I forgot all about you,” and said she would speak to the doctor immediately. After she finally did so, the situation changed dramatically: I was suddenly offered an ultrasound appointment for 11:30 a.m. that same day — just an hour and a half later. It was clear that once the doctor became aware of the issue, the department acted quickly and efficiently, which I appreciated, especially as I live only ten minutes away. The ultrasound itself was carried out professionally, and the doctor performing it was excellent. He explained everything clearly and asked when my next appointment was. When I told him it was scheduled for six weeks later, he advised me to return to the main reception and request an earlier appointment, as his report would be completed that same day. However, when I approached reception, I was dismissed outright and told, “Doctors make appointments six weeks in advance — it is what it is.” Additionally, there was no record of my attendance on their system, only an appointment dated 23 March 2026, which, by their own admission, belonged to a different patient entirely. On reflection, while staff may appear polite on the surface, the reality of my experience was the opposite. The inconsistency, dismissiveness, and lack of coordination created unnecessary stress and undermined the otherwise excellent clinical care I received.

Mr Tev Aho

Urologist

Mr Tev Aho ; HoLeP Review ;October 2025 I was introduced to Mr Aho in October 2025 after my BPH prostate issue of 15 years became troublesome in a matter of weeks; I attended my local A&E as I could not empty my bladder due to something happening in my prostate, resulting in my being catheterised for 7 weeks; My prostate was given an MRI by the NHS, that showed an anomaly , and i was informed i should consider losing my prostate, as Surgery was my only option; I was 66 yrs of age at the time of the surgery; I spoke with Mr Aho, who is an absolute gentleman, with a fantastic bedside manner; He listened to my situation, explained very clearly what a HoLeP would involve, and we agreed to proceed; The procedure took place in London just 12 days after my discussion with Mr Aho, and all went well; I was discharged the next day, in my case with a catheter after my 2 months with one, and this was removed after 6 days; Once removed, i had no issues and found that i now had a high pressure ‘firehose’ when i urinated; I experienced no leaks, incontinence , ‘accidents’ etc, and only a mild tingling sensation where the equipment had been inserted for the procedure , that passed after a few weeks; After the catheter was removed, life returned to normal instantly; This is far better than the other surgery options, that can have ongoing issues , and I can’t thank Mr Aho enough for his skills and accepting me as his patient; The alternatives open to me were to horrific to consider; If you are considering this procedure , In my opinion, its by far the best option, and from a patient point of view, simple, quick, home in 2 days, and life gets back to normal fast; Mr Aho is without doubt a Godsend, of whom i have no hesitation in recommending .

Newmedica Grimsby

Ophthalmology

Mum was almost blind wearing really thick glasses, and couldn't see at all without them. She had a few complications with her eyes but Dr Stewart and team endeavoured to give her as much sight back as possible, even if just slight. After her cataracts surgery on the 'good' eye, she is like a new woman. At nearly 78yrs old, mum doesn't need to wear her glasses for the first time since she was young. She can see clearer and further away. Close up is still difficult but we trust that after both eyes are done, and potentially glasses again with alot less prescription, she will be able to see so much better. She's had no pain or anything. The drs were brilliant and we can't thank them enough. This is the best thing to have happened to mum who was petrified to get her eyes done. She says he is the best Dr I have ever seen and I'm so happy.

Mr Shaun Haran

Obstetrician & Gynaecologist

Mr Haran was incredibly professional, kind and reassuring throughout my care. I was seeing him for a complex issue and felt understandably anxious, but he immediately put me at ease. He took the time to explain everything clearly, discussed all available options in detail and made sure I felt fully informed before making any decisions. His knowledge and focus on prevention gave me real confidence that I was in the safest hands possible. I never felt rushed and always felt listened to. I’m so grateful for his calm, thorough and compassionate approach. I wouldn’t hesitate to recommend Mr Haran to anyone dealing with difficult or worrying gynaecological concerns.

Omnia Therapy - Online

Psychotherapy

The support at the very beginning when I was accessing the service was excellent - the person I first communicated with was helpful, gentle and kind. I felt able to ask questions and to access the support on my own terms. Getting a regular appointment that suited my needs and schedule was also easy - as a single parent, I really appreciate the flexibility. The portal took a little bit of getting used to but here too, lots of friendly support was available. The counsellor I speak to weekly is just brilliant. They are flexible and kind, and our relationship has evolved according to my needs. It's genuinely changed my life, and I couldn't be more grateful.

Dr Edward Petzer

Cardiologist

Dr Petzer was very personable and immediately put us at ease. He offered reassurance throughout the consultation and took time to explain the situation clearly and thoughtfully. He was honest and transparent about the limitations of what could be managed at this stage, which we appreciated greatly. Recognising the complexity of my mum’s condition, he appropriately referred her to another specialist who is better placed to provide the ongoing management and treatment she requires. His openness, professionalism, and patient-centred approach gave us confidence and reassurance during what could have been a worrying appointment.

Skin55

Dermatology

Skin55 at 55 Harley Street delivers an exceptional patient experience from the moment you arrive. The process is smooth, organised and thoughtfully managed, with clear communication at every stage. The environment is modern and beautifully designed, yet warm and welcoming, which immediately creates a sense of comfort. Appointments run efficiently without feeling rushed, and the team are attentive and considerate throughout. The overall journey feels structured, supportive and genuinely patient-centred — a standard of care that reflects the very best of Harley Street practice.

IVF Matters Fertility Clinic

Fertility Medicine

We cannot thank IVF Matters and Dr Irfana Koita enough for the care, support, and professionalism we’ve experienced throughout our journey. From the very beginning, Dr Koita made us feel listened to, understood, and genuinely cared for. She explained everything clearly, answered every question with patience, and always reassured us when things felt overwhelming. The whole team at IVF Matters were welcoming, compassionate, and incredibly supportive at every step, which made such a difficult journey feel manageable and hopeful.

Mr Masha Singh

Plastic Surgeon

i had an extremely rare cancer and was advised to return to Mr Singh for the second time as the consultant at Royal Marsden said the operation which Mr Singh carried out a reconstruction to an extremely high standard for such a rare and complex condition. Given the personal anxiety surrounding such a condition I was grateful for the kind , caring and sensitive manner Mr Singh shows towards his patients . His professionalism makes a very worrying and difficult condition more manageable to cope with.

Mr Greville Farrar

Orthopaedic Surgeon

Mr Farrar is simply an incredible surgeon. I had my MPFL reconstructed in August and his work has completely changed my life. From struggling with frequent dislocations and constant anxiety I am now living worry free about my knee and am working my way back to my normal activities. Mr Farrar is incredibly approachable and professional and from first consultation to post op I couldn’t have wished for a better surgeon. Thank you again!

Mr Usman Hussain

Ophthalmologist

Everything was explained to us very clearly every step of the way. Mr. Hussain was polite, caring and considerate, he did an excellent job doing the treatment that was needed and managed to do it the very same day of consultation, due to my sister's disabilities nothing is very easy for her so have this done so quickly she could not have been more pleased and grateful for what he has done.

Mr Mazin Ibrahim

Orthopaedic Surgeon

I had no hesitation in rating as ‘excellent’ all the requests on the previous page. Mr Ibrahim was caring, readily available even over a holiday period as was my case, and he absolutely clear in his explanations of the procedure and any possible complications. Asa result I am now away on vacation in the Caribbean with full movement only five weeks after the operation. Quite remarkable !!!

Mr Pierre Nasr

Orthopaedic Surgeon

After having knee surgery on left knee on the nhs (during Covid) it was a very long journey but now with issues on my right knee and due to circumstances changing I’m able to go private - the difference and professionalism is so nice and given time on both sides to explain and explore treatments and possibilities. Feel like a person and not a number.

Cromwell Hospital

Paediatrics, Cardiology, + 17 more

I really like the Cromwell Hospital in Kensington London. It's clean modern well organised and I like the consultants. The nursing care is absolutely fabulous and the nurses overall are highly trained and experienced. The pharmacy is efficient and staff are super helpful and the registration staff are terribly nice and helpful. 10/10.

Nuffield Health Bournemouth Hospital

Orthopaedic Surgery, Cardiology, + 8 more

I recently saw Mr Davies for a laparoscopic cholecystectomy. He listened to my symptoms and arranged quick and effective treatment. He made sure I was well informed before making any decisions and was attentive throughout the process. My surgery went well, my scars are very neat and tidy and the care I've received has been great.

The Portland Hospital Outpatients, Hale

Obstetrics & Gynaecology, Paediatrics

I can’t thank Emily enough for the support and care she’s given us during my pregnancy. She has helped and advised us so much, always answering questions quickly and clearly, no matter how small. I genuinely felt so taken care of and reassured every step of the way. Her kindness, knowledge, and responsiveness made such a difference.