Find your trusted Doctor

Dr Mark Gillett

Emergency Medicine Doctor, Sport & Exercise Medicine Doctor

I had the misfortune of seeing Dr Mark Gillett recently for a shoulder complaint. I had been in pain on and off for several months, and felt somewhat frightened about the prospect of being unable to resolve the issue, or having to resort to surgery. At my first appointment, Dr Gillett performed a cursory physical examination, asked me very few questions about the course of my treatment to date and seemed keen to get me out of the door as quickly as possible. His recommendation for an injection was made within about five minutes, and he provided very little explanation as to why. After an MRI scan I returned for a follow up appointment. Once more I found Dr Gillett to be rude and unsympathetic. I was eager to understand the nature of my MRI results and the course of treatment that Dr Gillett was recommending, but he seemed to treat my questions as an affront to his medical expertise. Far from assuaging my fears or clarifying my understanding, he treated my enquiries as if they were a nuisance. When I explained that I still do not understand what was actually wrong and why he was suggesting an injection, he became increasingly obnoxious, suggesting that I should simply accept his 'twenty five years of experience' and telling me that I had a very 'rigid' view of my treatment. I tried explaining again that I was simply trying to understand the course of action, and again was rebuffed curtly. I found his behaviour throughout deeply unsatisfactory, and he only added to my distress managing what is already a challenging and painful injury. I will not return to see him again and I will not recommend that anyone else does.

One Ashford Hospital

Dermatology, Pain Management, + 21 more

I arrived at 13.20 for my appointment with the nurse and informed the receptionist that I had three appointments 1) nurse 2) Mr Consigliere 3 ) physiotherapist. She informed me that she would note my presence for the first two but that I needed to tell physiotherapist separately. I saw the nurse on time and informed the receptionist I was now ready for my 2pm appointment with mr Consigliere. At 2.15 I asked receptionist if Mr Consigliere was running late ? Also that I was surprised he had not asked me to have an X-ray. At this point the receptionist informed me that my 2pm appointment with mr Consigliere had been cancelled. I asked by whom. At this point there was obviously some confusion and I was asked to sit down whilst they investigated. Some minutes later I was told “something “ had gone wrong but Mr Consigliere had asked me to have an X-ray and he would see me after my physiotherapist appointment. When I saw Mr Consigliere at around 3.45pm he informed me that my bone was not attached to the metal plate in my elbow. The ligaments and muscles were keeping it in place. Mr Consigliere wished to see what would happen over the next few weeks before making a decision.

Practice Plus Group Hospital, Emersons Green

Dentistry, Ear Nose & Throat Surgery (ENT/Otolaryngology), + 6 more

I always have a good experience when visiting the practice. The staff are always friendly. However, on the last visit I think there are things you guys need to review. I was in for a gel injection into my knee which was being carried out by Mr Dehne in the theatre. He had previously confirmed that it would be a simple procedure and that after a short time I would be fine to drive home. However, on arrival it was clear that the team believed I was in for a knee replacement. I was shown to my own room, asked to select from the menu for the following day, and given medication that I assume I didn't require! Further more, the team were loathed to let me drive home and I had to wait a couple of hours until they could check with Mr Dehne that it would be ok as all the paperwork confirmed otherwise. The theatre staff were double checking with me the reason for my visit so there was a checking procedure in place but you may need to review why there was confusion in the first place.

Ms Stacey Strong

Ophthalmologist

I had a specific objective for booking a consultation about my eye issue with Ms Strong. I needed a medical professional to pull together an umbrella treatment plan of the several appointments, which I had running within the NHS system. I was not disappointed. Ms Strong is friendly, knowledgeable (medical as expected, but also how the NHS operates), straightforward and action-oriented. I was impressed by her use of a proprietary appointment and diagnosis reporting application, which she pays for herself as an add-on to her laptop software stack. Whilst the NHS is catching up in this area, this extra communication layer meant that letters and messages were disseminated to the various people who needed to know about and organise my NHS treatment plan going forward. Her excellent service gave me confidence about the future and put my mind at ease.

Dr. Hal Brindley

Gastroenterologist

I am writing to express my sincere gratitude for the exceptional and comprehensive care I received throughout my diagnosis and recovery from Hepatitis A. From the initial appointment to my final follow up visit, where I received the welcome news that all my liver function tests had returned to normal, the communication was consistently clear, thorough, and empathetic. Every question I had was answered patiently, each test result was explained in detail, and I was given practical guidance at every stage, which made me feel fully supported and confident in my treatment. The entire process was seamlessly coordinated, and the professional yet compassionate approach truly made a difficult health journey manageable. I have made a full recovery and would highly recommend this practice without reservation.

Mrs Sandra Cohen

Nutritionist

I was referred to Sandra by my consultant regarding my hormonal imbalance, having expressed that I wanted to do more not only for my current well-being but also for my long-term health. Working with Sandra has been absolutely incredible. Her holistic knowledge and the way she applies it in practice have been truly transformative. The adaptive protocol designed for me has been gradual, deeply receptive to my individual circumstances, while also being highly effective. I have truly felt supported every step of the way. After every session, I walk away with a greater understanding of my body, my health, and myself as a whole. I can honestly say I have benefited in far more ways than I ever imagined from working with Sandra, and I’m incredibly grateful for her guidance and expertise

Spencer Private Hospital Margate

Pain Management, Audiology, + 12 more

I had my Pre-assessment on 14/91/26 at 09.30. I arrived early because of the inadequate parking at the hospital but was pleasantly surprised to be able to park straight away so, I arrived at 09.00 for my appt. I registered with reception then the nurse, Sharon, called me. Sharon talked me through my Pre-assessment and explained in detail what would happen when I'm admitted for my op. She gave me an ECG, took MRSA swabs and I had my bloods taken. Sharon explained several forms to me and provided Octensian wash and nasal gel for me to use prior to admission and after. The whole experience was positive. Sharon was very professional with an easy, friendly manner and kindly answered my questions that she had not already covered.

Harley Street Specialist Hospital

Orthopaedic Surgery, Cosmetic (Aesthetic) Medicine, + 8 more

Hospital was dirty. Room was dirty. Was provided with a pillow that was fully stained yellow on one side with no pillow cover. One of the nurses saw it when he turned it over but I had already been lying on it for hours. Went to the surgery without any pillow only to wake up to another stained pillow without any cover. Found a toenail on the bed. Very unhygienic and was not comfortable. Staff were ok. Food received was not what I ordered, so left without eating anything. Will only be coming back for my second operation because it is the surgeons only practice that is close to where I live, otherwise would not be returning. Hygiene is most important in these environments and it was not to par at all. Worse than NHS.

Lucio Health

Diagnostics & Testing, Holistic Therapy, + 1 more

Dr Hari and the team are truly amazing and we couldn’t imagine our journey without them at every step of the way. Their level of service is unparalleled, cancer throws you curve balls constantly and at random times and we’ve been desperate for expert advice and I always get a reply promptly and even out of hours. We wanted to add in re purposed meds to our chemo regime with someone guiding us for safety and not following random internet protocols. Highly recommending Dr Hari and Lucio Health doesn’t even get near to the feelings I have for this team. Simply outstanding.

᠎ Karen Laler

Dietitians

Karen was so lovely to speak with over the phone regarding my daughter’s issues that’s she’s had with eczema and allergies. I thought it would be a 10 minute check in but the call with Karen lasted the hour. I did not feel rushed and my concerns were listened to. Karen gave really great advise around adding things to diet that may help my little one and reminding me of all the things I can incorporate to ensure I am covering all food groups and possible allergens. Thank you Karen - would highly recommend

Mr Ahmad Aziz

Ophthalmologist

Had an amazing experience very understanding very compassionate as a doctor sometimes you can feel very nervous around doctors but he always makes you feel like ease and the process is so easy and relaxing considering I don’t like needles I would highly recommend this Dr to anyone especially with anxiety or not too sure forward with anything to do with injection I would definitely recommend him good eye doctor and always leaves you with reassurance and confident before leaving the hospital. Thank you

Mr Robert H Taylor

Ophthalmologist

Mr Taylor has been my son’s ophthalmologist since he was 8 weeks old. He has always given me very clear explanations regarding my son’s vision and the possible complications surrounding it. He’s always kind and compassionate and really listens when I’m explaining what I see at home. My sons vision is particularly complex due to multiple disabilities which makes everything that bit harder, but Mr Taylor always goes above and beyond to do what he can, within the parameters of my sons capability.

Professor Nikhil Vasdev

Urologist

I had surgery under the Professor Vasdev recently and had an exceptionally positive experience. He discussed in depth about all the options including the possible risks. On the of the procedure he came to see me to make sure that I had understood what was involved and any concerns. After the surgery and the following days during my stay in the hospital her visited until I was discharged. I would like to thank Professor Nikhil Vasdev for his expertise and exceptional care for my full recovery.

Dorset Heart Clinic

Cardiology

I noticed the cleanliness of the office and waiting rooms. A very polite gentleman dealt with our car parking charge and wished us well - this was noted too. We were also kept informed of why the appointment was slightly late - this too was most appreciated since others in the waiting room were going ahead of us despite having later appointments. Simple things do make all the difference. Appointment itself was efficient as was the subsequent X-ray test downstairs. All in all - very pleased.

The Leeds Skin Clinic

Cosmetic (Aesthetic) Medicine

I was seen by Nurse Emma and I honestly had the best experience I could have ever asked for, she was patient, kind and explained everything clearly to me, after such a negative experience previously with my GP I was very nervous and scared to have my implant out, I spoke to Emma about this and she took everything very slow, constantly asking me if I was ok, everything about my visit with Emma was perfect, she is amazing and I would recommend her to everyone!

The Bespoke Clinic

Allergy Medicine, Coaching, + 5 more

This was my second appointment to get results of blood tests. Dr Neet Dang was very thorough going through the results and was able to come up with a treatment plan. As a patient I felt really listened to and Dr Neet Dang is very knowledgeable in her field and has an excellent way of explaining so that I could understand what was going on.