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Spire Elland Hospital

Orthopaedic Surgery, Ear Nose & Throat Surgery (ENT/Otolaryngology), + 2 more

Overall, Spire Elland was great and I would happily return should I require any further procedures in the future. The rooms are spacious and comfortable, and everything is very clean. I think the main thing letting the hospital down is patient communication. All appointments and comms are recorded and delivered via an app. If you don't want to or aren't able to download the app (like me), you do end up being left a little in the dark about things. For example, I had been given a surgery date fairly soon after my initial consultation, which was great, however I hadn't been informed that there would be multiple pre-operative assessment appointments to attend - all of which were on-site at Spire Elland, which is around an hour's drive for us. On one occasion, I had to make last-minute arrangements to move clients around as I'd been unaware of an upcoming appointment - I'd received no email, no text, no phone call, no letter. I just so happened to log in to my online portal and find the appointment date there. I moved clients around so I could attend, and just a couple of days before my appointment received a text message to say the date had changed, with no explanation provided. I called to try and find out why this might be, but was met with a dismissive reply of, "We just had to move it". All of the documents outlining the process for my surgery and the prep I should do beforehand were provided online, and the online portal isn't the simplest to navigate, so accessing them wasn't as easy as it could have been. When I was admitted for my day surgery, the staff were very welcoming and friendly, although I did find that I received a blunt reply whenever I asked a question about anything. This was my first ever surgery and my first time being put under general anaesthetic, so naturally I was quite nervous. Some of the members of staff were very helpful and supportive, but others seemed to have little patience, which wasn't ideal and only served to make me more anxious. When I came to after the surgery, I had been expecting to have a bit of a handover with someone so I could at least find out how it had gone and what they had/hadn't found. Unfortunately, Mr Gan was occupied in another surgery, and so I was discharged before having the chance to speak to him. I asked the nurses for some clarification - any brief notes or insights they might be able to give to put my mind at ease a bit until I could speak with Mr Gan - but this was met with quite curt replies. I was told no one could read Mr Gan's handwriting so no one could tell me any information, which at the time was quite frustrating as I'd been dealing with the pain for so long and had viewed the laparoscopy as the light at the end of the tunnel. It was disheartening to leave the hospital without any real clarification of the issue. Now having had my final follow-up with Mr Gan, I can say with confidence that all of my questions have been answered, and I feel validated and supported as a patient. However, I can't help but feel that had the communication from the hospital team been a little better throughout the process, it wouldn't have been so frustrating to wake up after the surgery and find that no one could tell me how it had gone.

Prof. Ben Miranda

Plastic Surgeon

I met Professor Ben Miranda at the Spire Wellesley hospital in Essex. He was very approachable and I felt comfortable explaining my condition to him. He showed genuine interest and we discussed my options. I was booked in for surgery very quickly and the communication from his office was prompt and concise. On the day of surgery I felt completely at ease. We discussed the procedure again and I was excited to start! We chatted throughout the procedure, it all felt very calm. Before I left the hospital, I knew about the aftercare, what to expect in terms of recovery duration and my follow up appointments were all booked in. The whole experience was so much easier than I thought it would be, it's been a total pleasure being in Professor Miranda's care, I genuinely couldn't be happier with this whole process. Would highly recommend him for your surgery, he's not just a great surgeon, he's a very warm and considerate man.

HMT Sancta Maria Hospital

General Surgery, Vascular Surgery, + 19 more

I have recently had cosmetic surgery at Sancta Maria and i genuinely would not want to go anywhere else…. I may be biased as I work at the hospital but for me regardless of who I was the staff were very professional and gave outstanding care. I always watch how every staff members provide this incredible service to other members of the public but honestly they showed me so much care and compassion throughout my surgery. The staff in all departments - especially recovery and ward as that’s where I spent my time mostly. Also Ashley in outpatients for providing me with an appointment for dressing clinic to put my mind at ease when I accidentally got my dressings wet. Honestly I would not want to have had my surgery anywhere else. Thank you all so much. I am very proud to work within such an incredible team.

Berkeley Psychiatrists

Child & Adolescent Psychiatry, Clinical Psychology, + 8 more

10/10 experience. We had our 10 year old son assessed for ADHD. From the moment i called to enquire about the process and what are the steps involved to the actually assessment, everyone has been amazing. Steven in the front office walked me through the entire process, what to expect, costings etc. he was polite, kind and very professional. Dr Hollie Hearfield who did the assessment was lovely. She was so good with our son, she explained everything to us as to what the next steps are. I cannot recommend you enough to others who might be thinking of going private. Its an overwhelming decision to make and it has been nothing but informative and easy with Berkley's. Keep up the amazing service that your staff deliver x

Spencer Private Hospital Margate

Audiology, Cardiology, + 12 more

I was scheduled day surgery on a Sunday and was told to report at Margate Hospital, St Peter’s Rd entrance. Being a Sunday, there was no one at Reception and although a sign said to go to another Reception, it was the wrong one. We asked someone who worked at the hospital and they did not know. Finally we found someone who did know and she directed us to the correct location. The appointment was for 12:30 (no food or drink prior) and the surgery didn’t actually take place until after 3pm. My opinion: 1. Not impressed with the directions and the scheduling; and 2. The surgeon and nurses were all absolutely wonderful, very efficient and professional, and made me feel confident that I was in good hands.

The Pregnancy Clinic

Obstetrics & Gynaecology

Professor Akolekar has been absolutely Fantastic at every appointment all the way throughout our pregnancy. I was really struggling with anxiety in this pregnancy following recurrent miscarriages, and I have never felt more looked after, which has really helped me to be able to enjoy this pregnancy, knowing we have a fantastic consult looking after our baby. Appointments are always on time and very detailed, time is always made to answer any questions fully and I always leave feeling confident and reassured. The communication with Natalia is always great to book and arrange appointments. This clinic really go above and beyond and o couldn’t recommend them highly enough!

Dr Karen Guerrero

Obstetrician & Gynaecologist

Dr Guerrero is compassionate, respectful, and empathetic. She took time to listen to my long and complex story and always made me feel heard and understood. Throughout my care, from assessment to surgery, she explained everything clearly and answered my many questions with patience, ensuring I fully understood my options and the associated risks so I could make a genuinely informed decision about my care. I would highly recommend Dr Guerrero, she provides exceptionally high-quality urogynaecology care that feels thoughtful, collaborative, and genuinely tailored to the patient.

Mr Tom Williams

Sports Therapist

Tom is an exceptional strength and conditioning coach. I started working with him while recovering from a chronic hamstring injury, and the care, thoughtfulness, and expertise he brings to every session is outstanding. He works seamlessly with the physio team to tailor rehab that’s genuinely achievable, never pushing too much too soon. Tom is incredibly personable and considerate - he adapts everything to you as an individual. Tom puts real thought into every programme, and genuinely cares about long-term health and strength - I can’t recommend Tom highly enough.

Ms Tiziana Roggio

Plastic Surgeon

I underwent a DIEP flap breast reconstruction with Tiziana and had an excellent experience. Tiziana explained everything well, directed me to other resources to further inform my decision and gave me the time I needed. The surgery itself went really well; post surgery Tiziana and her team reviewed me regularly when I was an inpatient; and my recovery was as expected and I have healed really well. I couldn’t be more grateful that this complex reconstruction option was available to me and I’m so thankful to Tiziana and her team for their skill and care.

Professor David Reid

Rheumatologist

My recent visit concluded a decade of consultations with Professor Reid. When I first met David, I was immediately reassured that he was someone I could easily discuss my concerns and future treatment plans. My ten year relationship with him has allowed consistency, empowering me as a patient to make decisions for my treatment and be guided by his expertise in the field of Osteoporosis. He took time to listen to my concerns about a medication's side effects and discuss the available best options for me.

Mr Shaun Haran

Obstetrician & Gynaecologist

I had an excellent gynecology appointment today for hysteroscopy at the Royal Hospital. I was very stressed before walking in, but Dr Shaun Haran was extremely professional, kind, and thorough. He explained everything in detail and made me feel reassured throughout the process. I would also like to thank Angela Nurse Pacey and Fatiha, who were incredibly helpful and supportive. Their care and kindness made a huge difference to my experience. I’m truly grateful for the outstanding care I received.

Dr. Muna Noori

Obstetrician & Gynaecologist

Dr. Noori is truly the best of the best. She has helped us through a long and complicated journey to grow our family and has ultimately helped us to deliver two happy, healthy, thriving babies. Dr. Noori is thoughtful and compassionate. She exhibits genuine care and concern at each touchpoint. She is thorough in her approach and goes above and beyond to liaise with other doctors for their view on my care. I am incredibly grateful to Dr. Noori for all she has done for our family over the years.

Ms Alison Luther

General Surgeon

After I found a lump in my breast I was referred to Miss Luther and seen very quickly. All tests were explained clearly and results given calmly and every reassurance given. My questions and those of my family were all answered with care and clarity. Miss Luther has carried out two day surgeries now and I have felt in the best hands every step of the way. Alison and her team are excellent.

Harley Street Hearing

Audiology, Ear Care

My second visit to the Harley Street Hearing clinic and I found everything just as professional as the first time. I have worn Lyric aids for many years but struggled to get them locally after my audiologist decided that it wasn't cost effective for them to offer the service. The service from Lerissa was top class - she told me so much more about the product than I've heard elsewhere.

The Royal Marsden - Sutton

General Surgery, Imaging (Scans), + 1 more

I feel very fortunate to be receiving care from The Royal Marsden at Sutton. Being treated at a specialist hospital focused solely on cancer is a very different experience from other NHS hospitals. All staff are incredibly caring, supportive, and excellent in their roles. Despite the longer journey from Kent, I feel it is absolutely worth it to receive such outstanding care.

Gynae Expert

Obstetrics & Gynaecology

I would really recommend the Amara clinic. Miss Henderson was really understanding and very thorough as we discussed all the problems that I was experiencing. It was so refreshing to have the time to talk and not to feel rushed and feel that I was being listened to. Such a different experience from feeling like you’re being dismissed at the GP surgery.