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Cathedral Eye Clinic

Ophthalmology, Optometry

Everyone was at all times friendly and quietly efficient. I was assessed via up to five impressive machines on the working day following my initial approach to the clinic. I had to approach the Clinic following the retirement of the consultant whom I had originally engaged, and who had agreed with my optician that I was ready for surgery. The initial examination at the Clinic was most impressive, and when Mr Chan met me shortly thereafter he was clearly able to make a quick assessment. He explained to me that the operation would be challenging, given the damaged condition of my eye, but he agreed with my decision to ask him to proceed. The pamphlets provided enabled me to have a good understanding of the nature of a cataract and the usual course of treatment before and after the operation. On the day of the procedure I approached without misgivings, and following a full discussion with a senior nurse who sought fuller details of my medical history, and then the application of anaesthetics by the anaesthetist, I proceeded to the operating theatre. It was good and very reassuring to be able to feel the area round my eye go numb in advance of entering the theatre. The operation was for me comfortable, and I enjoyed the soft verbal exchanges between Mr Chan and his staff, and the gentle and futuristic sounds of the surgical equipment. Afterwards, I have felt no discomfort from the after effects, and the post operation advice from another nurse has been very clear and helpful. And I am delighted with the outcome. After having been in effect virtually blind in my right eye, my vision is now clear, bright and colourful. Very much better that these current aspects of by “good” left eye! Well done everyone! John N

Fitzrovia Suite

Obstetrics & Gynaecology

My experience at the Fitzrovia private maternity suite at UCLH was exceptional from start to finish. The room's were spotlessly clean, comfortable, and calm - exactly what you hope for during such an important emotional time. The food was genuinely excellent, with a great variety of choices, which made a real difference during recovery and long days on the ward. Most importantly, the staff were absolutely amazing. From the midwives and healthcare assistance to the catering team, every single person was kind, caring and professional. The midwives were extremely knowledgeable and always on hand to support and reassure, no matter the time of day. Nothing ever felt like too much trouble. What truly stood out was the continuity of care even after discharge. The midwives remained available to support me with breastfeeding and post cesarean aftercare, which was invaluable and made me feel supported well beyond my stay. I cannot fault the Fitzrovia private maternity suite at UCLH. The standard of care, compassion, and attention to detail where outstanding, and I would highly recommend it to anyone considering private maternity to care.

Dr Sudipta Sen

Paediatrician

I have seen Dr Sudip Sen twice with my seven-year-old son, who has autism and ADHD, and I can honestly say she is one of the best neurodevelopmental doctors I have met on our journey. Dr Sen is exceptionally thoughtful, caring, and considerate. She takes the time to truly understand the child in front of her, rather than rushing to conclusions. Her approach feels calm, measured, and deeply informed, which as a parent makes an enormous difference. I always felt listened to, supported, and reassured, even when navigating complex or difficult decisions. What stands out most is her genuine care. She is not only clinically thorough, but also warm and compassionate. She explains things clearly, considers the wider picture, and makes you feel that you are not alone in the process. As a parent, that level of support is invaluable. I am incredibly grateful to have found Dr Sen and would highly recommend her to any family seeking thoughtful, empathetic, and expert neurodevelopmental care.

OS Clinic

Neurosurgery, Oral & Maxillofacial Surgery, + 6 more

I have been so pleased with my experience of surgery by Dr Shilen Patel. At the first consultation he explained very clearly and in detail what my operation would entail and the possible risks, but without scaring me. This gave me a lot of confidence for the day of the operation, and the surgery went very well. When dressings were removed 10 days after my operation I was really surprised to see how neat the wound was, and it was healing nicely. I had very little pain, and Mr Patel explained to me at my follow up appointment that the tumour had been removed fully without rupturing, so there is very little chance of it returning. He had also explained how they had worked to ensure they did not damage a nearby nerve which I had been so relieved about. In conclusion, I was very pleased with the overall treatment received and with the care and respect I was shown. Thank you.

Mr Edward Pringle

Ophthalmologist

I was seen by Mr Pringle this afternoon, for nearly half an hour. From the outset his attitude was one of calm professionalism. He took great care to explain to me in layman's language what the problem was with my left eye. He employed several complex-looking machines with which to examine the eye, and was comfortingly expert in the way that he described exactly what he was doing at each juncture. He seemed to understand my nervousness at having large machines very close to my injured and vulnerable eye. He was able to put me at my ease; and, he managed to keep me at my ease - which for a nervous soul like me, was just so important. At the end of the session I felt I knew what my problem was, and I understood what the prognosis and the likely timescale were. In conclusion, I can't rate Mr Pringle too highly.

Ms Kathryn Tilbury (KT)

Physiotherapist

I highly recommend KT. After a fall 22 months ago, I tried to power through the discomfort and pain in my knee. Eventually, I decided to get help after receiving a recommendation. From the first session, KT was incredibly understanding and never judged me for waiting so long to get seen. She focused on identifying the root cause of my issue while also supporting my goal of participating in a Hyrox event. After three or four sessions, and with KT's suggestion, I consulted a surgeon she recommended for an MRI. This provided us with valuable insights into my knee health. I continued with my treatment and successfully completed a return-to-run test. Today, I've now been discharged and have officially started my run plan! Thank you KT!

Quality Dental : Horsham

Dentistry

I had a dental hygienist appointment. When it came to booking a further six monthly appointment I was asked to pay £35 in advance! This would be deducted from my bill in six months time. I declined to do this and cancelled my next appointment. I presume that at the next appointment I'd be asked yet again to pay £35 in advance, which basically means that this is just a way of charging a one off payment over and above the actual cost! I have never been asked to pay in advance for any private care, dental or otherwise. I think this is very sharp practice. By all means have a cancellation policy and charge the customer for not attending, but don't just take £35 well in advance! I may have to change my dental practice if this continues.

New Victoria Hospital

Ear Nose & Throat Surgery (ENT/Otolaryngology), Pain Management, + 26 more

I was extremely happy with the hospital and the level of care I received. From the moment I arrived, all of the nurses and staff were kind, professional, and incredibly attentive. I felt genuinely well looked after at every stage before and after surgery. The nursing team made me feel comfortable, reassured, and supported, always checking in on me and making sure I had everything I needed. Their calm and caring approach made a big difference and helped me feel at ease throughout my stay. The hospital environment was clean, well organised, and very reassuring, and the overall standard of care was excellent. I am truly grateful to the entire team and would highly recommend this hospital to anyone undergoing treatment or surgery.

The National Heart Clinic

Cardiology

Dr Lo Monaco places empathy at the heart of his practice. He sees you as a fellow human first and has the soul whispering skill of knowing intuitively how to put you at ease. This is combined with exceptional domain expertise in cardiology. He cheerfully communicates this expertise with authority and compassion. In each of our consultations, I have felt seen, heard and loved. When you realise you have a heart problem, the anxiety can become immense and make matters worse. Hand on heart, Dr Lo Monaco has not only shown me a path to improved heart health but also from day one removed the fear from the process. Thank you Doctor.

Mr Denis Tsepov

Obstetrician & Gynaecologist

Dr. Tsepov and his team have been so exceptional through my whole experience. I cannot express how grateful I am to the whole team for making me feel heard and safe. Dr. Tsepov and team also made a huge effort to make it possible for me to fly home to see and help care for my mom who is battling pancreatic cancer. I have had quite a few different surgeries and Dr. Tsepov has been one of the best at making me feel confident in the diagnosis and treatment plan. Vicky the specialty nurse is an angel and Nadia has handled all of the admin seamlessly. I couldn’t be happier to have found LEAPS and to be a patient.

Dr Ben Davis

General Practitioner

My appointment with doctor Ben Davis was the most helpful appointments I did in my life . He had all the answers to my problems . He was very gentle and understanding with examination and explain to me all the prons and cons in my problem. After the appointment I received a letter with all the topics we discussed so that I can read again and remember our conversation. He is also very caring because he wants to know you understand and completed right all the steps he gave you for medication. He is there for you and I think this is the most important thing to choose him as your doctor .

Mr Cristian Nita

Orthopaedic Surgeon

Mr Nita explained everything and options I had. I had tests and trials with walking aids to determine best option for me explaining both pros and cons I opted for long leg osteotomy which gave me option to have knee replacement later in life. I am 12 weeks post operation and i’m walking unaided and I am using no pain killers. I do realise I do have lot of recovery to get 100%. I cannot thank Mr Nita enough, his professional and skills have changed my mobility, without the pain that I used to endure

Professor Francisco Leyva-Leon

Cardiologist

Listening, compassion, understanding and the ability to communicate in a clear and considerate manner are qualities most patients look for from a medical professional, together with a desire to seek the route cause of a problem and not simply seek to mitigate the symptoms. I was so pleased that Professor Francisco Leyva-Leon demonstrated all of these qualities and having discovered the root cause of my issues, provided the solution. I am very grateful to him and would not hesitate to recommend him

Spire Nottingham Hospital

Ear Nose & Throat Surgery (ENT/Otolaryngology), Obstetrics & Gynaecology, + 23 more

I had an excellent experience with Dr Bhandari. He was very attentive and took the time to genuinely listen to all of my concerns. Dr Bhandari is extremely knowledgeable and explained the diagnosis and treatment plan clearly and in great detail, which was very reassuring. The echocardiogram and ECG was performed with great patience and care, with everything explained step by step. I felt well looked after throughout the appointment and treatment journey and would highly recommend Dr Bhandari.

Castle Craig Hospital

Psychiatry, Psychotherapy

I was really happy that I chose to go to Castle Craig. It was my first time in Scotland, coming from London I was a bit nervous about what would happen but the admissions team and Justine in particular were extremely reasurring. The cleaning staff are always around, making sure everything is spotless and the therapists were so impressive and dedicated. I left after six weeks feeling like a new person with a sense of purpose in life. I can't thank everyone at Castle Craig enough!

Mr Edmund Fitzgerald O'Connor

Plastic Surgeon

I couldn’t be happier with my experience and results. Mr Edmund Fitzgerald O’Connor is such a lovely surgeon — warm, kind, and genuinely caring. He made me feel at ease from the start and explained everything clearly. The results are absolutely incredible and exceeded all my expectations. What he has done is truly a masterpiece. I am so grateful and would highly recommend him to anyone considering breast surgery.