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The Horder Centre

Orthopaedic Surgery, Physiotherapy

I was referred to the Horder Centre for hip surgery as an NHS patient and the difference between that experience and my experiences in NHS hospitals couldn't have been more different. As it turned out, I also had two brief stays in an NHS hospital at around the same time, and experiencing a busy trauma ward in the Royal Victoria hospital in Brighton was pretty terrible. Unusually, I ended up having to have two operations in Crowborough on the same hip, so I was there for several days in all, and though no one really wants to be in hospital they do make every effort to make your stay as comfortable as possible. You get a single room with a TV (Freeview) and your own en-suite bathroom and fresh towels are brought every day. For a start, the staffing levels were brilliant. Someone was always on hand if I needed pain relief or anything else for that mattter. For every staff shiftI was allocated a care worker and a nurse, all of whom were absolutely lovely. They will help you with anything including a bed-wash or shower and if you have any questions they can't answer themselves they will find someone who can. I was regularly offered pain medication and if I felt I needed some in between rounds I had only to ring the bell beside my bed and I was usually able to have it. The food is good and plentiful and the menu choices provide plenty of variety. The staff who bring round the food as well as a trolley offering hot drinks or fruit juice are cheerful and friendly as well as punctual. Even the housekeeping staff were lovely. Although I'm sure all the staff were busy (for example, the care assistants take care of 6 patients on each shift), no one ever seemed to be under too much pressure and they always had time for a chat. They will arrange transport two and from the hospital if you need it, whether in an ambulance or by car, and even the drivers love working there. Some of the staff I met have worked there for many years, which speaks for itself. If I were referred to the Horder Centre rather than an NHS hospital or further surgery at any point I would feel confident that I would be well taken care of.

Mr Eleftherios Agorogiannis

Ophthalmologist

In September 2021, I experienced ocular issues, which led me to seek medical attention at Stepping Hill Hospital. Subsequently, in January 2024, I was referred to the Uveitis Department at Manchester Eye Hospital. During my initial consultation, I was seen by Mr Eleftherios, who demonstrated a high degree of professionalism and was very thorough in his examination. My condition is highly complex due to an adverse reaction to a vaccine, affecting my entire body, necessitating additional investigations. He collaborates with other specialists, including rheumatologists, neurologists, and my General Practitioner. Since that time, I have remained under his care, and he performed surgery on my right eye in April 2025. Throughout this period, I have been regularly reviewed by him. Despite the complexity of my condition, he consistently provides dedicated care, attentively listens, engages in discussions with me about treatment options, and consistently exhibits empathy. I have no negative comments; instead, I feel positive whenever I see him.

Weymouth Street Hospital

Cosmetic (Aesthetic) Medicine, Ear Nose & Throat Surgery (ENT/Otolaryngology), + 12 more

I had a Rhinoplasty here with Lucian Ion. I'm grateful to all of the staff at the hospital for making my stay so comfortable; the room was clean and comfortable, and whenever I needed help the nurses were quick and helpful, plus the food was really good. The surgery and anaesthetic itself went smoothly, and it was re-assuring to talk to both surgeon (Mr Ion) and anaesthetist (Dr Warwick Marchant) beforehand, and then see Mr Ion multiple times after the surgery. When I was soon to be discharged from the hospital I momentarily (for a few minutes) felt very rough; the hospital staff were really friendly and there wasn't any rush to discharge. One thing I did note is that there wasn't always complete consistency between the surgeon and the hospital, e.g. on the admission time, or on how to clean the wounds, so I would suggest trying to improve this (the patient, at least speaking for myself, isn't always a reliable intermediary), however this was a very minor issue.

Dr Monica Lascar

General Practitioner, Sexual Health Doctor

I am really grateful to have found Dr Monica. Not only did she help put me at ease during our session but she also let me talk about what I was afraid of without judgement. Before meeting her I had become lost in a maze of books and podcasts on premature menopause and after trying HRT for a short period (and not being satisfied with the care I received from the NHS) I wasn't sure I wanted to continue. Dr Monica helped me clarify and accept exactly where I now find myself and talked me through the options in a way I could understand but most importantly, focused only on the routes that would benefit me at this stage. She helped restore my confidence about starting treatment again with a personalised regimen that I hadn't before been made aware I could pursue. Her approach was thorough, kind and highly informed. Her confidence and expertise made me feel at peace with my decisions and now I feel good about my treatment plan for the future.

RTN Mental Health - Right To Choose

Diagnostics & Testing, Psychiatry, + 1 more

I was referred by my GP to RTN via Right To Choose and I have been diagnosed with combined type ADHD. I wanted an assessment which was thorough as I have other conditions such as anxiety, and it was very comprehensive. I felt like my full history was properly reviewed and explained to me. The assessment process was also vulnerable to go through, especially as an adult in my 40s, but all the staff I spoke to via email or face-to-face were very kind, supportive and validating. Thank you. My overall experience was excellent and I would highly recommend RTN to others. My one small piece of feedback is whether you can incorporate a save button in the online forms. I find form-filling quite overwhelming and I think it would have helped to be able to do it in stages.

London Finsbury Clinic

Cosmetic (Aesthetic) Medicine

I first went to Cristina through a recommendation, and honestly, I didn’t have much hope left for my hair. From the very beginning, she took the time to sit with me and go through my hair history over the past few years to truly understand what went wrong. The treatment Cristina suggested has been one of the best I’ve ever had. It’s a long process, but without her help, I genuinely believe I would have lost all my hair. She’s incredibly kind, professional, and even encouraged me to visit my GP for additional support. Cristina is an amazing specialist, and I can confidently say she’s the best choice — not just for her expertise but for her care and compassion. The whole clinic is fantastic and provides outstanding service!

Priory Eden House

Its a really good experience, I'm really enjoying the meditation sessions. Understanding trauma and cravings and learning tools have helped me understand more about my addiction and opening up and sharing with the therapy team has really improved my self worth and I have felt really empowered. This has been the perfect place for me. The VR is really enjoyable, its very realistic and I was put in the perfect scenario to help me understand my addiction. The therapy team are great and the support workers have been really really good which has made a really daunting experience a much easier one.

Mr Amit Shah

Orthopaedic Surgeon

Over the past few years I have seen Mr Shah on numerous occasions.Intially for an assessment , then intra articular steroid injections into both hips.Finally a total hip replacement for both hips .The first one in March 2025 , the second in August 2025 . On every occasion Mr Shah has been courteous and understanding.He has taken the time to explain everything.His diagnosis and prognosis has been spot on every time . I am not 14 weeks post second hip replacement .The procedures have been a success and life changing ! I can not thank Mr Shah enough for turning back the years on my life !

Ms Bhavna Sharma

Obstetrician & Gynaecologist

I had an excellent experience with Dr. Sharma. From the moment I arrived, she made me feel completely at ease with their calm and reassuring manner. Dr. Sharma took the time to explain everything clearly, answered all my questions, and showed genuine care throughout the process. The procedure was carried out smoothly and professionally, and I truly felt that I was in safe hands. I’m so grateful for the level of attention and expertise I received. I would highly recommend Dr. Sharma anyone looking for a caring and skilled . Obstetrician & Gynaecologist.

Mr Roland Hettige

ENT Surgeon

Roland corrected my badly deviated septum and reduced turbinate size. Wow, this was absolutely life changing, who knew just what breathing normally feels like! The operation went very well, the recovery while not pleasant was straightforward. Would I do it again? Absolutely yes, in a heart beat! Roland was very professional, explained everything very clearly, talked me through the risks and made me feel very at ease. Anyone considering this operation, stop thinking about it,, go and see Roland and get it done, it’s changed my life!

Mr Kanai Garala

Orthopaedic Surgeon

Mr Garala has certain earnt his blue Peter badge with me. I had a terrible pain in my hip and needed a redo hip replacement in an emergency as there was a problem with one of the components. The hip wasn't right before the redo procedure but since I've had it done I've been able to walk without a stick and I'm surprised at how little pain I've been in. He had even corrected the difference in leg lengths which improved my back pain. His communication was very clear and he always gave me appropriate time when I saw him. Fantastic job

Kingsbridge Private Hospital Belfast

Anaesthetics, Cardiothoracic Surgery, + 37 more

Recently admitted for a procedure under Dr Hunter at the Lisburn Road Hospital. Staff here have been so polite, professional and helpful, seeing to my every need and request. After previous surgeries for the same condition, Dr Hunter has been the most thorough clinician i have been assessed and treated by. He and the staff have kept me updated and reassured on the treatment I required. All staff from Consultants to Domestic Staff have been professional courteous and extremely approachable throughout my stay.

Nuffield Health The Holly Hospital

Paediatrics, Obstetrics & Gynaecology, + 10 more

This is an excellent hospital that I feel fortunate to be able to attend. The overall environment is comfortable, pleasant and relaxing. All staff encountered including Reception, Nursing and Pharmacy are very professional, polite, efficient and considerate. The lady I encountered on Reception on my recent visit went out of her way to make pleasant conversation, despite being busy. My son who usually accompanies me normally finds disabled parking which he requires.

Mr Sanjith Gnanappiragasam

Urologist

I attended for results of biopsies on my bladder. I felt that he had gone to a lot of trouble to obtain them, as the right equipment was not available in outpatients so I had to be admitted for them to be done in theatre. I was relieved to be told that they did not show any signs of cancer. He was very empathetic and understanding of my problems, and has said I can come back to see him anytime, by contacting his secretary for an appointment.

King Edward VII's Hospital

Urology, Dermatology, + 25 more

First attendance was for my daughter, we were seen within the time of the appointment. all staff were extremely polite and also helpful in regards to assisting with questions. The facilities are at an excellent level, clean and well presented. Ensuite rooms with bathroom/changing room in the outpatients consulting rooms. Overall welcoming and good environment especially as its a Hospital.

Mr Andreas Shiatis

Plastic Surgeon

Dr. Shiatis’ expertise is truly exceptional. He is incredibly knowledgeable, compassionate, and takes the time to make you feel completely at ease. His calm and kind demeanor, combined with his commitment to ensuring you make the right decisions for you throughout your surgical journey, makes all the difference. I couldn’t recommend him more highly—thank you again for the outstanding care!