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Sainsbury Wing or Wolfson Fertility Centre at Hammersmith Hospital

Haematology, Cardiology, + 9 more

I waited over an hour to be seen for my pre admission appointment. After being admitted and been shown to my room I was left for 5 hours in a cold room without anyone checking on me or giving me information about when my operation would be. Staff only turned up when I called and was then able to get some water as I was then advised that my operation was being delayed for a few hours. Short staffed. Slow to respond to buzzer calls. Staff always seemed to be busy doing something else other than looking after patients. Quite noisy ward during the day with people’s loud voices/laughing. Outdated facilities, no overhead bed light so had to have the main big room lights on all the time, which I could not control. I was moved to a different room after my operation as the first one did not have sufficient heating. The en-suite bathrooms are very outdated. Very short shower hose. In my second room there were 2 Rentokill boxes in shower. 50% of staff were friendly. I had major abdominal surgery. My night nurse was very compassionate and took very good care of me for 2 nights. I was discharged with the insufficient amount of painkillers to take home and without a physio assessment or much information about what symptoms to look out for and how to help recovery. I had to contact my own GP to get enough painkillers. Once discharged I had to walk with my husband all the way to the car at the pickup parking as there was no porter or wheelchair available. I had given 1h notice and then let her know again 10minutes before my husband arrived to collect me.

Miss Kenga Sivarajah

Obstetrician & Gynaecologist

Miss Sivarajah (Kenga) is a global leader in her field. Not only is she a highly experienced clinician, practicing both private and NHS, she is also a published author. Which is why I received the niche and the bespoke care I needed, as a 49 year old female delivering a child after many negative outcomes. This is her speciality, dealing with high risk pregnancies in demographic categories, which require a holistic approach. The education, experience and exposure she has in her leadership role at King's London and the patients she sees privately, provides her superb academic foundations. Most importantly, Kenga was available at the touch of a text, and called me as soon as she could. Having this support and comms from 12 weeks of my pregnancy (my chosen package) was vital because in my case, the NHS pathway offered to me was not sufficient. I received all the additional tests, scans, arranged through her. Example, my local NHS would've only tested me for GDM at 28 weeks, and by testing early, I knew I had diabetes from 20 weeks! She is warm, friendly, approachable and highly respected by patients and all the staff who work with her. I have quite a tricky personality and quite demanding and she handled me very well. She is worth every penny and I know she went above and beyond (the package), eg, after my baby was born with scans and tests, to ensure I was physically fit and the care to ensure we mitigated further risks from pregnancy and birth. Because ultimately she is a doctor, and lives the values of being one.

Practice Plus Group Hospital, Shepton Mallet

Ear Nose & Throat Surgery (ENT/Otolaryngology), General Surgery, + 5 more

Admin efficiency Things didn't get off to a great start when there seemed to be an issue regarding what my insurance would cover, even though I had received two confirmations from the insurer over the phone and one confirmation by email. I felt a bit like a criminal and that I was lying about the treatment being covered. In the end, the insurer had to phone Practice Plus direct to sort it out, because no-one would believe that I was telling the truth. I've never come across this problem before at the Spire or the Nuffield. Usually the admin trail works very smoothly. Cleanliness The carpet in the waiting area is dirty and is covered in tea/coffee stains. There were pubic hairs on the toilet seat in one of the toilets by the waiting area. Not great at all. Waiting Time I am a private patient and I usually use the Spire in Bristol or the Nuffield, which run to time. My appointment for an injection was 30minutes late. Unacceptable. Staff To be fair, some of the staff are lovely. But some of the staff are downright rude. When I went to speak to one of the receptionists after waiting for my appointment for over 20minutes, I simply asked to check that I was on the system. The answer "yes". Oh I said, it's just that I haven't been called yet. Is there a delay? The answer "yes" - and a roll of the eyes to say "yes and your problem with that is??" I have to have another appointment at some point, so let's hope that my next experience is better.

Mr Christopher Thomas

Orthopaedic Surgeon

Mr Chris Thomas is the best surgeon a person could wish for. He explains all aspects of your injury and the required follow up procedure in clear precise terms. All concerns were queried one to one with Chris via email. Response was swift and informative. Surgery experience was relaxed and a pleasure knowing that all my concerns were taken on board and acted on. The whole experience was first class, and the outcome has been life changing. I am now back mountain biking and enjoying life pain free for the first time in over a decade. All this after only 11 weeks post op. I cannot rate Chris Thomas highly enough. Communication and competence goes above and beyond any other surgical experience I have encountered.

Dr Manish Kalla

Cardiologist

Dr Kalla spent time clearly explaining what my problem was, what further tests were required and how these would be carried out. He went on to clearly and thoroughly explain what the treatment would entail and how this would be done. He checked my understanding at every stage and he created a safe space for me to ask any questions I had and to discuss any fears or concerns about the treatment or its outcomes. I left my consultation absolutely clear on what was in front of me. At all stages Dr Kalla was warm, engaging and very considerate. His path of investigation led to my ultimately receiving a new aortic valve which has saved my life. I recommend him most highly.

Mr Amir Sriemevan

Obstetrician & Gynaecologist

I would like to express my sincere appreciation for the exceptional care I received from Mr Sriemevan and his team. Their expertise, professionalism, and compassionate approach made a potentially daunting experience much more manageable. The thorough explanation of my treatment and aftercare instructions ensured I felt informed and supported throughout the process. I was particularly impressed with the follow-up care and attention to detail demonstrated by Mr Sriemevan. I would not hesitate to recommend his services to others and feel confident in the high standard of care provided.

Mr Rishi Sharma

ENT Surgeon

Having been a life long sufferer of chronic Sinusitus, seeing many ENT specialists along the way and without any real success, I feel enormously grateful to have been put in touch with Mr Sharma. I am now only four weeks post surgery and am already experiencing fantastic results. Knowing the full healing process is between 3 months and a year, I cannot wait for the final outcome. Mr Sharma wants the absolute best outcome for his patients and only accepts the highest standards from himself. From the outset, I knew I was in great hands.

The Forbes Clinic

Pain Management, Allergy Medicine, + 4 more

I had an online meeting with Gayle which was really helpful, much more relaxed than expected whilst including an in-depth exploration of my test results, health issues, and their timeline and effects on my life. Gayle is polite, respectful, understanding, and easy to talk to, as well as thorough and interested to understand and create a full picture. She’s very knowledgeable in a range of areas and made various links between results and possible causes. I look forward to continuing my health improvement with her support.

Mrs Mamta Pathak

Obstetrician & Gynaecologist

I would like to extend a heartfelt thank you to Dr Pathak. She made me feel comfortable from the very beginning to the end of my consultation. Each time she explained the findings, she did so clearly and broke everything down in a way that really helped me understand my diagnosis better. She also took the time to offer advice on improving my health and wellbeing. As a result, I now feel confident moving on to the next stage and accessing the treatment needed to manage my symptoms. Thank you once again.

Mr Gautam Talawadekar

Orthopaedic Surgeon

Mr Talawadekar is such a expert in his job. He talked through my problem with Frozen Shoulder and went above and beyond to make sure I was given information about my diagnosis and how he could resolve it and aftercare. The process of having my shoulder done under anaesthetic was 10/10. He also took time to answer any questions I had and was very reassuring. He is very polite and has a happy attitude. He really is a credit to the NHS and I would recommend him to anybody who needs his help. Thank you.

Dr Duncan Birth

Obstetrics & Gynaecology

I've been under Dr Duncan's care for the birth of both my daughters, and failed pregnancies in between. He and Colette have been incredibly supportive throughout our journey, and provided the reassurance that we needed during my most recent pregnancy with scans every fortnight. I had a second c-section in October, and everything went smoothly. My incision is neat, and healed quickly without issue. I really cannot recommend him enough.

Dr Saqib Chowdhary

Cardiologist

I have been seeing Dr Chowdhary for several years now - I have always found him to be clear and concise - he explains procedures and medications accurately, he is very thorough and is always willing to answer any questions or concerns I have. He is a very pleasant person and takes time to ensure you leave his consultation fully informed. I would highly recommend anyone with heart concerns making an appointment to see Dr Chowdhary.

dentalessence - Burgess Hill

Dentistry

Apprehensive about a possible root canal - antibiotics first but they indicated I did need a root canal. Excellent treatment - didn’t feel the anaesthetic or any pain regardless of all that was ‘going on’ in my mouth. Dentist and dental nurse were very kind throughout the hours treatment re relaxing jaw. Returning for stage two but not apprehensive about it. Highly recommend.

Spire Parkway Hospital

Breast Surgery, Cosmetic (Aesthetic) Medicine, + 16 more

Such a lovely doctor, she explained everything perfectly. I did not feel rushed in the appointment at any point, She made me feel comfortable to talk about things as she could see I was a little bit embarrassed. More than happy to give her 10 stars and above in all categories. If I have to come to gynaecology again, I will be requesting to be put on Dr Deepti Cheema list.

London PMS & Menopause Clinic

General Practice (GP), Obstetrics & Gynaecology

Mr Savvas is an exceptional doctor. He asks lots of questions and is very thoughtful, helpful and caring. He always has clear answers and explanations. As I am self-paying, he bears costs in mind whenever recommending a procedure or test. I trust him implicitly. The staff at the clinic are also extremely friendly and kind.

Lumen Health Assessments

General (Internal) Medicine, General Practice (GP)

Booking this appointment was the right thing to do, the thought of spending the majority of the days in test and reviewing the results was not something I looked forward to, but Dr Savin and the Lumen team were first class and the reassurance I've got from the visit (with some areas to work on) is definitely worth it.