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Hormone Health

General Practice (GP), Obstetrics & Gynaecology

When booking the consultation with Nick Panay, the earliest available date was 2 months in advance. I was required to pay the full £395 under pressure at time, being told that the consultation would be lost unless I paid by 5pm. My understanding that this appointment would be for specialist, in-depth input tailored to a complex clinical history. Given that context, I was disappointed that the consultation felt limited to a reiteration of guideline-based recommendations, with little opportunity to explore causation, individual nuance, or the specific questions I had prepared. At several points during the consultation, I felt that my questions were closed down rather than explored, and the overall tone felt more directive than supportive. Given my long and complex medical history, I had hoped for a more compassionate and collaborative approach. Instead, I left the consultation feeling unheard and dismissed, which was distressing. I had hoped for greater depth and collaborative discussion, particularly in light of the significant upfront cost. I was given no additional value beyond what I already knew and was told in any case, that I required a further consultation to finalise a treatment plan. I have been in contact with the practice and explained that the consultation did not meet the reasonable expectations set by the cost, structure, or positioning of this service. I appreciate that since, I have received a considered response from the Practice Manager and the consultation and fee are being reviewed.

Professor Nick Panay

Obstetrician & Gynaecologist

When booking the consultation with Nick Panay, the earliest available date was 2 months in advance. I was required to pay the full £395 under pressure at time, being told that the consultation would be lost unless I paid by 5pm. My understanding that this appointment would be for specialist, in-depth input tailored to a complex clinical history. Given that context, I was disappointed that the consultation felt limited to a reiteration of guideline-based recommendations, with little opportunity to explore causation, individual nuance, or the specific questions I had prepared. At several points during the consultation, I felt that my questions were closed down rather than explored, and the overall tone felt more directive than supportive. Given my long and complex medical history, I had hoped for a more compassionate and collaborative approach. Instead, I left the consultation feeling unheard and dismissed, which was distressing. I had hoped for greater depth and collaborative discussion, particularly in light of the significant upfront cost. I was given no additional value beyond what I already knew and was told in any case, that I required a further consultation to finalise a treatment plan. I have been in contact with the practice and explained that the consultation did not meet the reasonable expectations set by the cost, structure, or positioning of this service. I appreciate that since, I have received a considered response from the Practice Manager and the consultation and fee are being reviewed.

Mr Christopher Hoo

Plastic Surgeon

I had done lot of research prior to my initial consultation, upon meeting Mr Hoo, I knew that Mr Hoo would be my surgeon of choice. Mr Hoo answered all of my questions, showed me before and after photos of previous surgeries and I felt reassured with my decision. I meet with Pauline (Mr Hoo’s nurse) who answered any further questions and discussed post operative restrictions etc with me. On the morning of the surgery, I met with Mr Hoo to answer any questions and complete markings. I was not nervous at all as I felt in very safe hands. Mr Hoo’s professionalism and caring nature was evident from the onset which I feel contributed to my calmness pre theatre. Mr Hoo came to see me post surgery and to answer any further questions. From my initial meeting I knew that I would be in safe hands, I would highly recommend Mr Hoo.

Mr Andrew P Molloy

Orthopaedic Surgeon

I injured my ankle in March playing football, had an x-ray with the NHS an they said I had been lucky, waited for 4 weeks for a referral to the fracture clinic. I was going away in the July an needed the process to be hurried along so I initiated contact with Andrew Molloy. Explained the circumstances to him, he got me an initial consultation, MRI scan & had surgery all within 10 days. I am so happy I made contact and that I had him as my surgeon. He has since been spoken very highly of by my physios who all say he is the best in his field. Can't thank him enough for what he has done and enabling me to get back to normality. If you have anything wrong with your foot/ankle go and see him, he is superb and will have you fixed in the best possible way.

Appi Clinics Hampstead

Acupuncture, Physiotherapy, + 2 more

I attended Luiza’s group classes initially and then moved on to 1-to-1 sessions once I was heavily pregnant. She has an incredible ability to modify exercises to suit each person’s individual needs, even within a group setting. Her attention to detail, precision, and ability to make subtle adjustments made a huge difference to my strength and mobility throughout pregnancy. On top of that, she’s a genuinely lovely and caring person, which makes such a difference when you’re navigating pregnancy. It’s easy to see why her classes are always booked weeks in advance. Her physiotherapy background really shows and adds an extra layer of confidence and safety to everything she does.

Spencer Private Hospital Ashford

Pain Management, Audiology, + 11 more

We were lucky enough to get into the appointment before our allotted time. Mr Mohammad seemed like a very nice person, but I felt very rushed, I wasn’t shown the MRI scan, The situation was not explained to us in depth,just offered options of an injection or surgery involving “metal work” which scared me somewhat. So I chose the injection as seemed a less scary choice to start with. We were told this would be put forward, then we left , all taking about five minutes, not really very reassuring. Hopefully I may get another chance for someone to explain what the operation with the “ metal work” would involve. So I would feel more confident with what needs to be done

Mr Syed Ali Shahzad

Urologist

When I thought there were no viable options for my prostate problems and that I would have an in-dwelling catheter for the rest of my life, Mr Shahzad proposed a solution. He proposed a non-invasive prostate procedure, aquablation. He explained everything thoroughly and I felt confident to go ahead. The procedure, and the successful outcome have been remarkable. A wonderful, caring and highly skilled professional who I can recommend unreservedly.

Dr. Wisam Alwan

Dermatologist

I recently visited Dr Alwan for some assistance with a lower leg rash that was significantly impacting me and I needed answers as to what it was and how it could be treated. Dr Alwan was very understanding and took time to listen to my history and concerns as well as asked helpful questions. I left with a diagnosis and treatment plan which were clearly explained and felt a lot better in myself after the appointment. Thank you very much.

Professor Steven Brown

General Surgeon

Professor Steven Brown and his entire team have been absolutely amazing. So very kind, caring and really patient with me which has been especially important as I suffer with severe medical anxiety. I have received excellent treatment and care very quickly, therefore I cannot thank you and the team enough for everything you have done to help me so far. A million thanks!!

Private GP Extra

General Practice (GP)

Dr Simon gave me a thorough explanation of my condition and any risks associated with it. He carried out all required tests and called to chat through my blood test results and to make any recommendations. Through Dr Simon’s clear explanations I’m now far more reassured about the condition, and how to deal with future occurrences. Many thanks.

Cleveland Clinic London

Vascular Surgery, Gastroenterology, + 10 more

Actually I thank Allah and the doctor that referred me to this wonderful Cleveland clinic in London. Because I have never been treated with care and respect in any hospita like what I have experienced i hope you guys will continue like that regardless the condition of the patient. Please keep it up Thanks l

Mr Hidekazu Yamamoto

Urologist

Mr Yamamoto was kind, professional and compassionate. He put me at ease and I felt very confident in his care. He used layman's terms, so that I could fully understand the implications of the operation. I can now look forward to a better quality of life and for that he has my heartfelt thanks.

The iGP - Private Doctors - Newport

Diagnostics & Testing, General Practice (GP), + 10 more

The doctor was extremely kind, friendly and understanding. He made me feel very at ease and listened to everything I said. Most importantly, he did all the checks needed for my condition. Nothing was too much to ask for, and my examination was shared with my NHS surgery as requested. Thank you!

Real You Medical Aesthetics Clinic

Cosmetic (Aesthetic) Medicine

Dr Kathryn is a dkin wizzard! She did her special erbium laser on my hands a face and I'm in the road to rejuvenated skin now. Her care and medical expertise is very impressive and I feel fully looked after. Highly recommend Dr Kathryn at Real You Clinic in St Margaret’s Twickenham.

Quality Dental : Horsham

Dentistry

Accommodated me with an appointment at short notice after my crown fell out. My dentist was on holiday but another dentist (apologies not sure if his name) saw me and secured the crown back in although I was told it may not last and would probably need further attention.

Dr Susannah Hoey

Dermatologist

My experience was excellent - I was able to ask all the questions I needed answered, have the answers explained to me in layman’s terms and have a plan for going forward. I was appreciative of the fact that I didn’t feel I had to rush through the consultation.