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London Heart Practice

Cardiology

I booked my appointment directly with Parkside Hospital, Wimbledon, so I didn't attend the London Heart Clinic nor any HCA premises, so my comments relate entirely to Parkside Hospital. 1 - Booking the appointment was a welcoming experience, Tanya was friendly, polite, courteous and easy to converse with. 2 - A follow up email was sent with the appointment details and patient information form which gave some scant details that would not in themselves form the basis of a contract imo. 3- On arrival for the appointment, I was asked to sign a form in 3 places. I was not given a copy of it nor given a chance to take it and read it in the waiting area, I was just asked to sign it, without it being read. 4 - on the basis that this document is in fact a contractual document setting out terms and conditions, which I didn't get to read, this is very poor practice, and could be challengeable. I also have no idea whether it made any reference to 'consent' within it. 5 - I was not handed a copy of the form before or after signing, and the form, with my signatures, has not been emailed to me subsequently, and it is now 2 days after the appointment. 6 - I arrived early for my appointment in the hope that I might be seen earlier than planned, but in the event, I was actually taken in for my appointment 25 minutes after my appointment time, but on the other hand, I had some 50 minutes, so I might have delayed someone else or made Dr Hinton late on leaving. Having said that, he didn't rush me at all, and I am very grateful for this. 7 - Dr Hinton himself was a pleasure to consult with. He made me feel at ease, and he enabled me to feel validated, and heard. He was kind and supportive and I felt I had found someone I could trust. Trust is a super important factor to me, as I've had so many bad experiences in the past. 8 - Dr Hinton grasped matters quickly and set out a case management plan, and dictated his letter to my GP in my presence, for which I am grateful. The only issue I have with that is, that I would rather the NHS GP is not involved, as I have no faith in NHS medical services right now, and I would wish to refer the letter to my health insurers, but am not sure how this will be done, and particularly so, if I am reluctant to speak with my NHS GP? I'm hoping that I will also be furnished with a letter that I can produce to my health insurers, so as to get authorisation for a scan plus it's super important that the letter has been sent to the right GP practice, and I hope it has. I did amend this quickly on the form. This has left a bit of a grey area for me, and I don't know if it was mentioned on the form that I was asked to sign without being able to read through it or be furnished with a copy so I could read it whilst waiting and ask for any amendments? 9 - Parkside is easy to access but it's looking a bit shabby in the outpatients area from my perspective, and the staff look a bit unkempt. My aunt was awarded an MBE for her services to nursing nearly 40 years ago, sadly, she is no longer with us, but she was a stickler for her staff having pristine uniforms, admittedly in the days when nurses wore hats and cuffs, proper uniforms, and butterfly belts, but she was always immaculately turned out and took a pride in her appearance, as well as her work. I often think that today, it begs a question about infection control, or moreover, the lack of it. 10 - it would have been nice to have someone volunteering to work the drinks machine. Older people are afraid to ask but are often dehydrated when waiting, and as we age, technology becomes quite challenging, even a drinks machine!

One Stop Healthcare

Pain Management, Breast Surgery, + 48 more

Overall the experience was great. Justyna was simply amazing, super positive, supportive and caring. I felt very looked after. Where things could be improved - better communication in terms of the order of surgery. My expectations was for a 2:30 surgery, but instead I had to wait for an elongated period without anyone communicating with me or my wife. I don’t think anyone offered my wife a cup of tea or other which would have been nice. Post surgery in the recovery room, the ladies began to inclune the bed before I was ready and to the point where I experienced a lot of pain at the surgery point. I found this very distressing and was not needed. A more progressive approach to inclining the bed would have been much better and I could have let them know I was at my comfortable limit, as opposed to being pushed passed it and into pain. I believe as a result of this pain, they gave me a heavy dose of morphine which kept me groggy for a long period into the evening. I would question if this was needed if they hadn’t pushed me past my comfortable limits.

Newmedica Newcastle

Ophthalmology

I was greeted by an amicable, polite & efficient receptionist on arrival and shown to the waiting room where member of the theatre staff would come for me and explain what would happen next. Kate introduce herself and on knowing I have profound hearing loss made sure that I understood everything. She prepared me well with the required eye drops and made sure I understood the process that would happen in theatre. Having escorted me into theatre she introduced me to Mr Shafiq, the surgeon and the other theatre staff. Mr Shafiq is very approachable and explained clearly what was going to happen. During the procedure he talked me through what he as about to do and what I would see. He was very reassuring throughout the whole procedure which took about 10 mins. He explained clearly about the eye pad, the eye drops etc and Kate made sure that I had understood this before she escorted me to the waiting room. Overall, an excellent team and excellent care; even better than I'd expected because of my profound hearing loss.

Kernow Psychiatry

Psychiatry

After many months of difficulties prompted by the sudden loss of my husband, I can finally see a light at the end of the tunnel. Communication with Kernow Psychiatry has been very responsive and I booked an initial appointment to discuss my mental health difficulties. Dr Reid welcomed me into a comfortable room at the wellness hub, she immediately put me at ease and took care make sure I was settled and ready to start. After the hour, Dr Reid summarised what she saw as the key priorities to getting me back on an even keel, suggesting a clear approach to addressing my intersecting issues. I am looking forward to my follow up appointment and the start of my recovery treatment plan. I only wish I’d followed my instincts sooner and booked in months ago.

Mr Javier Moraleda

ENT Surgeon

Mr. Javier Moraleda is everything you’d hope for in an ENT specialist and more. From the very first appointment, he made me feel listened to, reassured, and genuinely cared for — not rushed through like a number on a clipboard. He explains things clearly (no confusing medical jargon, takes time to answer questions, and approaches treatment with calm confidence. You can tell he really knows his stuff — the kind of expertise that makes you relax and think, “Ah yes, I’m in very safe hands.” Professional, thorough, and kind — with excellent outcomes to match. If you’re looking for an ENT specialist who combines skill with great bedside manner, Mr. Moraleda is an easy 5 stars. I wouldn’t hesitate to recommend him to family and friends.

Ms Rebecca Wilson

Breast Surgeon

Having been under the care of Rebecca for 4 months now, I can honestly say the care, kindness, professionalism, advice, information she has provided has been second to none and invaluable throughout my journey, Rebecca is always reassuring happy to answer any questions and go over anything which I’m unsure of, explaining things in depth, and whilst I appreciate Rebecca has a long line of patients to see, I’ve never felt rushed and I’m given as much time as needed at each appointment, Rebecca has also performed 2 surgeries on me, and on surgery days continues to make you feel at ease, walking you through the process of what’s going to happen. I have not experienced anything negative at all whilst under Rebecca’s care.

Moorfields Private Eye Hospital

Ophthalmology

The staff seemed very friendly and efficient in what seemed to be quite a busy little private out patient's department. I had to have quite a few test's and checks but didn't have to wait long in-between different department's. When I got to see the consultant he was very professional and explained to me exactly what my condition was, how it was affecting my vision . He then explained how he proposed to try to correct the problem, the likely time scale for the procedure, and the cost. I also felt that he was very clear to manage my expectations when the procedure does go ahead.

Vermilion - The Smile Experts Edinburgh

Dental Care, Dentistry

My son had a surgical extraction and the procedure was very calm and relaxed for him. I was able to be there too, so I watched the whole procedure and was very impressed at how clean the procedure was, resulting in a positive experience and successful extraction, ahead of upcoming orthodontic work. Waiting times weren't too long, although for private treatment we had hoped to be seen a little sooner than we were. The practice staff were friendly and very welcoming and high standards were evident throughout, in terms of hygiene and care. My son has no pain and is recovering well.

Basuto Medical Centre

Dermatology, General Practice (GP), + 1 more

Since I joined in 2000, I have been elightened and guided every step of the journey I needed to make for and with the maintenance and improvement of my health. Dr McMichen has at all times made clear connections between any of symptoms I described and the possible pathology behind them. In addition I have always had the most considered responses to any alternatives there might have been. My experience over 26 years has left me aware of the considerable knowledge and professionalism which I have been offered on each and every visit.

Sapphire Eye Care

Ophthalmology

Every stage of my procedure for my cataract operations (both eyes a week apart) went like 'a dream' from the excellent initial Consultation with Professor Luff, to the 2 excellently/professionally executed outpatient operations he and his excellent team carried out, to the excellent aftercare and not to mention the miraculous results!. If anyone (like me!) is petrified of such procedures I would highly recommend Professor Luff and his Sapphire Team.

Dr Riyaz Somani

Cardiologist

I felt listened to, and clear explanations about my cardiac condition and treatment options were given. There is a clear plan going forward in terms of treatment that I feel comfortable and confident about. Dr Somani also took careful consideration of my other health issues, dealing with these sensitively and with understanding. I feel very grateful and reassured after my visit - thankyou.

Dr Ian Stone

Respiratory Doctor

Dr Stone has, as always, been very personable and professional. He takes time explaining issues and patiently answers questions. His approach is very reassuring as he emphasises that he is available at any time, should you need to speak to him. It has been a pleasure having him as my specialist. His bio was 100% spot in; the reason I chose him. Thank you Dr Stone.

Dr Sonia Dudeja

General Practitioner, Primary Care Doctor

It was so good to finally speak to someone that has excellent knowledge, experience and understanding of Perimenopause/Menopause and women’s health. I felt very heard and understood with all aspects of my ill health with symptoms, medications, diet and natural remedies from my youth to the present day. I feel comfortable that I am in the right hands.

Mr Robbie Ray

Orthopaedic Surgeon

I was extremely impressed with Mr Ray from start till finish. Everything was explained really well all the way through the process and the operation was a great success. The with aftercare was very good too. Everything in regard to the operation date was also worked around my schedule which ensured the minimum of stress. 5 stars for everything.

Mr Om Lahoti

Orthopaedic Surgeon

Friendly and approachable. Explanations very clear and helpful. Understood my situation and expectations. Gave quite different alternatives to advice I’d received elsewhere, without closing down my initial options. Offered a future opportunity to see other patients who had undergone the same procedure.

Mr Krishna Vemulapalli

Orthopaedic Surgeon

After discussing with Mr V chose to have the more minor op. Cheilectomy. Was much less painful than I had anticipated am now 3 weeks post op and planning Physio. I can walk about really well. And am back in trainers now. Hospital experience was excellent. Just a day case.