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RTN Mental Health - Right To Choose

Diagnostics & Testing, Psychiatry, + 1 more

I first started my process in January 2025, using right to choose. There wasn’t a lot of information to choose between providers so I went with the fastest assuming they’d all have to be of a standard to qualify with the NHS. RTN advertised a fast service somewhere up to 12 weeks. Communication is extremely poor. The stages and processes are not explained. Everything is digital, you’re bombarded With a stream of individual emails directing you to forms or questionnaires that have to be completed on a portal that is unfriendly to use. You receive repeated requests for the same information and it’s not clear if you’ve already completed something on the portal. Links expire before you’ve had a chance to read your email so expect delays. Support is poor, if you need help when navigating the forms phone lines are open reduced days and hours differ. Email support is slow and if you have any communication impairment this can be further complicated because of misunderstandings, leading to long email exchanges which are exhausting. It’s very hard to get an update on where you are in the process. There is no transparency. All cases will be different so it’s understood exact times can’t be given but it would be helpful to understand the stages and where you are up to and next steps. This doesn’t happen. I made the mistake of leaving them to their own devices to update me and didn’t chase for 3/4 months, finding they had lost some of my test results. When choosing my first appointment with them online, no information is given on the assessor to make an informed choice so I chose the earliest appointment. The assessor was a graduate fresh out of university, in post for around 6 months. They were not a qualified psychiatrist or psychologist. I was not told this when booking the appointment and offered to go back on the waiting list if I wanted a doctor. The next stage is with a psychiatrist but it’s a long wait because the initial report by the graduate has to be checked. The psychiatrist I saw was an outsourced contractor, I had a poor experience with and there was a communication breakdown. Because they are paid for only the allotted time, for which he was late, he cut me off, very abruptly and he did not follow up when he said information would be sent to me about autism screening. I then received a request to complete an additional test which I later was told was not appropriate. No context is given when you receive these requests and abbreviations and clinical language is used without explanation. Pp RTN then did not attach the results to my file or progress my case. I’m still not sure why this was as when I’ve complained it’s not been fully explained to me. This is very worrying as it suggests no one is reviewing your case. There appears to be no safe guards. I next received a questionnaire titled ‘CV’. This is presumably a precursor to receiving a titration appointment. So I got excited as it’s been 11 months to get to this point. It stand for Cardiovascular by the way. I provide the stats. Then I get three more requests for the same thing.Another indicator no one is monitoring this. I had my first titration appointment in December and a script was written on the 11th, but I still don’t have my meds (it’s 4th Jan), because RTN use an online pharmacy. I wasn’t told to expect an email registration from a company called Cure Connect. RTN sent me an appointment for a follow up even though I hadn’t received my meds. This is how I found out about Cure Connect. I registered with them and they dispatched my meds without texting me so I had no idea what date to expect them. I was away for Christmas. Turns out they have the wrong phone number for me. Cure connect Are digital only and it’s extremely difficult to get in touch with them as they use two factor authentication to access their portal and it was broken when I tried contacting them. They direct you to the portal when you try and seek help. They use Royal Mail tracked 24 and I had to organise a redirect. But it’s not guaranteed. So I’ve been waiting in for two days now and still don’t have my meds. I cut my Christmas break short to drive 163 miles to get back for the redirect. You’re on your own when it comes to navigating Royal Mail and can’t get through to a human. So if you like digital portals, self service and dealing with three company’s through digital mean, being tied down to home for days on end each month to receive your medication this is the company for you the irony of course is that you’d struggle with non written instructions and these types of systems when you have ADHD. RTN are unsympathetic to this and say they can’t send patients individual information /instructions about Cure Connect. Complaining gets you nowhere. They just say they have unprecedented demand and reduced support is temporary. But I’ve read complaints that go back at least 18 months. That’s it temporary, that’s their normal BAU. I’m not sure if they prioritise private referrals but they’ve clearly bid low for the NHS contract based on volume and cannot handle the workload. We are suffering for it.

HCA Healthcare UK

General Practice (GP)

I had my varicose vein scan with Louis and honestly couldn’t have asked for a better experience. From the start, he made me feel relaxed, comfortable, and confident that I was being properly looked after. Louis explained everything in a really easy-to-understand way and talked me through the scan as it was happening, which helped put me completely at ease. The ultrasound was very thorough, and it was clear he really knows what he’s doing, nothing felt rushed, and he took his time to check everything properly. What I appreciated most was how calm and reassuring Louis was throughout the appointment. He made sure I understood what was going on, what the scan showed, and what the next steps might be, without using complicated medical language or making it feel overwhelming. The whole appointment felt professional but friendly, and I left feeling informed, reassured, and confident in the advice I was given. If you’re feeling nervous about having a varicose vein scan or don’t know where to start, I would 100% recommend seeing Louis. You’re in very safe hands.

Dr. Alexander Leeper

Breast Surgeon

Dr Leeper treated me with the utmost respect, care, kindness and professionalism. I found Dr Leeper to be incredibly charming, approachable and kind. I felt so relaxed and comfortable in Dr Leeper’s presence. Dr Leeper took the time to interpret my breast scan results to me in clear simple language which I would otherwise not have understood well. Mr Leeper is a lovely man and a very professional, knowledgeable, and caring Doctor. I highly recommend Dr Leeper for his expertise and excellent care. Thank you.

Spire Manchester Hospital

Cardiology, Dermatology, + 11 more

Spire Manchester Hospital provides an extremely well run and professional service. The reception team were friendly and efficient, the waiting areas were calm and clean, and the clinical staff showed real care and attention at every step. Communication was clear, appointments were organised on time, and the overall experience felt respectful and genuinely focused on patients. An excellent standard of healthcare that I would readily recommend to anyone.

Newmedica Newcastle

Ophthalmology

Received care following cataract surgery on 30 September 2025 and 06 January 2026. From walking through the doors on my first visit (presurgery) in June 2025 I was put at ease at all stages throughout my visits from the reception staff, the assessment staff pre surgery and the operating staff, pre and post surgery staff and the surgeon himself. Any questions IAd were answered very thoroughly.

Ms Ying Yiing Lou

Obstetrician & Gynaecologist

I am very grateful to Miss Lou for looking after me so well since August! Her professionalism and dedication to her patients are excellent. The surgery (a full hysterectomy) was very successful and her feedback (pre op and post op) was thorough and reassuring. I should also thank her wonderful gynaecology team for being very caring. A brilliant department! Many thanks to all!

New Victoria Hospital

Ear Nose & Throat Surgery (ENT/Otolaryngology), Pain Management, + 26 more

This is a hospital I tell everyone about. The private Gem where service and speed excel all the bigger bars in London with the accompanying expertise. I hope BUPA’s acquisition does not change what is the best private hospital in the cpu try and I unfortunately have been to may form London to Southampton to Oxford. Outstanding care and true real world service excellence

Nuffield Health Bristol Hospital

I had an excellent experience at this hospital from start to finish. Every member of the staff was amazing—professional, kind, and incredibly supportive during both my appointments and surgery. They made me feel comfortable and well cared for throughout the entire process. I’m very grateful for the outstanding care I received and highly recommend this hospital.

Hope Park Dental Practice

Dentistry

I have been a patient at this practice since 1990. Great service all round throughout, remain consistent even with staff changes over the years. I have other family members at this practice, they get the same great service, no hesitation in recommending Hope Park Dental Practice, best wishes and thanks to all the staff.

Mr Masha Singh

Plastic Surgeon

The treatment I received at all stages was excellent. I was seen on time, even sometimes before the appointment time. Mr. Singh explained everything very clearly at every point, including during the operation. He also has a very helpful secretary. I would certainly recommend him to anyone seeking treatment.

Dr Alastair O'Brien

General (Internal) Medicine

Prof. O'Brien was very welcoming and made sure I am at ease from the beginning of the consultation. He was very attentive to my concerns and clearly explained everything while also responding all of the questions. I highly recommend Prof. O'Brien to anyone with any liver issues.

Mr Inder Gill

Orthopaedic Surgeon

I was very satisfied with my surgery and the care received as an inpatient at Oaklands hospital. The consultant,medical and nursing staff were all amazing people.l couldn’t have asked for any better. Everything was done very efficiently by catering and housekeeping staff.

Moorfields Private Eye Hospital

Ophthalmology

Fantastic experience. The surgery, care and after care was exceptional! Friendly staff and very professional. They made my experience feel comfortable from start to finish and the laser eye surgery has changed my life I love seeing the world in high definition! Thank you!

Dr Vishal Mehta

Paediatrician

“Dr Vishal Mehta was kind, thorough, and attentive during my son’s consultation. He listened carefully, explained things clearly, and gave us helpful guidance. We left feeling optimistic after a long journey of medical challenges.”

Mr Mark Farrar

Orthopaedic Surgeon

I found the experience not unpleasant and found explanations all extremely helpful and easily understood. The nursing staff were excellent and very supportive and I give them a lot of credit for my recovery.

Mr Chukwuemeka Okaro

Obstetrician & Gynaecologist

I came to Mr Okaro to have a laparoscopy for my endometriosis. He was very professional and my scars are so small and delicate I doubt I will have any marks by the time they’ve fully healed.