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The Royal Free London Private Patients Unit

Cardiology, Cosmetic (Aesthetic) Medicine, + 18 more

I had two visits - a pre-surgical assessment and 3 days later I returned for breast cancer surgery with an overnight stay. I have a few hopefully constructive observations: There was no evidence that any information collected at the pre-op meeting was transferred to the team admitting me for my operation. The inefficiencies of this became laughable at times and is a waste of your precious resources and my time . Eg wanting to repeat mrsa tests and weight/height checks because they hadn’t checked their records from 3 days prior. I was told I couldn’t go down to surgery without a Pregnancy test. I had to be very firm that I had the right to refuse and was made to feel like I was being difficult when the truth was very different. The consultants stepped in to support my position and my right to self advocate. The number of different contact points with junior/assistant nursing staff during my 28hr stay was startling, I lost count. There was no continuity at all which led to more observations that necessary (literally 5mins apart because of a lack of communication) and at other times several hours without any contact at all I twice had to tell staff not to put blood pressure sleeve on the arm that just been operated on as they were clueless regarding the surgery I’d had. It’s a general ward so I accept there are no/fewer specialists (eg for breast cancer) but the lack of interest/knowledge was frustrating and in stark contrast to other private hospital experiences I’ve had during this journey. Minor point but there were no towels or toiletries in the en suite and the shower set up was totally impractical for post surgery washing (as the hand held show was missing). I was offered option to use en suite in another room - staff did their best to find a solution and my husband was able to support me.

Mr Nadim Aslam

Orthopaedic Surgeon

I had a robotic hip replacement in October (six weeks ago). I felt informed about the process from my first appointment with Mr Aslam. He was always extremely professional. I felt I could ask any questions I had and he would put me at ease. My operation went very smoothly. I was never in very much pain or discomfort following the operation. Mr Aslam came to visit me both before the operation along with the anaesthetist and he also came to visit me shortly after the operation . I felt very supported and confident. I had follow up appointments at two and six weeks and again Mr Aslam took time to answer my questions, showed me the X-ray of my new replacement and informed me of what I could now start doing. I may need my other hip replacing next year and will not hesitate to return to Mr Aslam .

Mr Tamer Sweed

Orthopaedic Surgeon

I honestly can’t thank Mr Sweed enough for everything he’s done for me. From the very first appointment, he made me feel calm, listened to, and completely confident in the process. He explained everything clearly and never made me feel rushed or unsure. The surgery went perfectly, and my recovery so far has been better than I ever expected. What really stood out was how reassuring and encouraging he’s been — not just fixing my knee, but also giving me the belief that I can get back to my best again. That confidence means everything during rehab. He’s an incredible surgeon and a genuinely caring person. I feel very lucky to have been under his care and I’ll always be grateful. I couldn’t recommend him highly enough to anyone facing ACL surgery.

Pure Sports Medicine - St Paul's

Nutrition, Osteopathy, + 4 more

I saw Alex Townsend for a running injury on my foot/ankle via Bupa. He was very professional, provided great care, and was excellent at communicating his thought process as he inspected my injury. He was efficient and determined in getting me the necessary follow ups booked timely when I told him I had an upcoming race. He referred me to Dr. Burdon who was also very professional and provided great care. After our follow up, Alex provided me with useful training resources for foot taping and running. He performed walking and running gait analysis on me. It was insightful to hear his analysis, and it formed the basis for him to refer me for additional foot physio appointments to strengthen my foot and minimize chance of future injuries.

Professor Arpit Jariwala

Orthopaedic Surgeon

I suffered a severe full pectoral rupture in 2021 during the Powerlifting British Championships, attempting a 190kg bench. Mr. Jariwala reviewed and scheduled and urgent surgery explaining the steps throughout. Following a long surgery my pec was reattached and the extent of the repair was thoroughly explained. Quite a large scar was left but very little physical deformity can be noticed. Recovery was painful, but as a powerlifting coach it was very important that I managed to recover in order to continue my participation in the sport. I was back to competitive lifting within two years and with continued focus on strengthening I was able to bench 200kg in November 2025, more than I had ever attempted prior to injury.

Better - Soho

Acupuncture, Physiotherapy, + 2 more

I came in to see Urja after experiencing months of tightness in the body. I also had a chest infection a couple months before and it left me with a lot of tightness in my chest/lungs and I wasn’t able to breathe at full capacity. Immediately after my session, my body felt like it was 99% back to baseline and I could take a full deep breath again. Emotionally, I also felt so much more free and relieved. You get so much more than just physio with Urja. It’s a complete mind, body, soul healing experience.

Mr Josef Watfah

General Surgeon

Dr Watfah is a superb doctor and surgeon. He is calm, very kind and most importantly fully aware of you emotional and physically state and provides excellent support during appointments to confirm full understanding and asssurance before and after surgery. Highly recommend Dr Watfah, we need more doctors like him with a real human connection and ability to understand you and put you at ease. You will be in great hands. Thank you Dr Watfah for being an amazing understanding medical professional

Dr. Haus Dermatology

Cosmetic (Aesthetic) Medicine, Dermatology

Dr Haus is a master of his craft. I have been visiting Dr Haus for several years now for a variety of treatments, including lasers and injectables. He is extremely knowledgeable, passionate and caring, and my results, due to his artistic eye and precise skill speak for themselves. Dr. Haus's clinic is immaculate, spotless, beautiful and relaxing and the staff are so friendly, efficient and capable; nothing is too much trouble. Outstanding!

Mr Steven McFarlane

Psychotherapist

Steven is an amazing therapist. He is empathetic and skilful. He offers a highly adaptive approach and gives rooms for whatever the I brought to the sessions. He offers EMDR, cognitive behavioural and talking therapy. Steven is focused on developing skills that can be used in the future. I would recommend Steven to anyone that is looking for an experienced and empathetic therapist.

Mr Humza Malik

General Surgeon

Mr Malik put me at ease in the pre-op consultation and provided valuable evidence based advice which helped me confirm a decision not to proceed with surgery to repair a hernia. And he left my referral open so I could contact the hospital directly in the future if needed. I found Mr Malik extremely pleasant to speak with as well as appreciating the knowledge and information he provided.

The iGP - Private Doctors - Cardiff Gate

Acupuncture, Allergy Medicine, + 21 more

I had a very good experience at iGP Cardiff - it was easy to book a timely appointment, the clinic was clean, light and welcoming and staff welcoming and friendly. The GP I saw was helpful, knowledgeable and very good at taking time to discuss results, weigh up pros and cons of treatment and agree a plan in a very collaborative way. An excellent service!

Dr Aditi Desai

Dentist

Dr Desai has been amazing throughout, from my first consultation to the fitment of my mandibular and the follow-ups. I was slightly sceptical having tried every anti-snoring remedy out there, but Dr Desai is a miracle worker....and she fixed two patients in one....not just me, but my wife who now enjoys an undisturbed nights sleep. Genuinely thank you.

Gynae Expert

Obstetrics & Gynaecology

Recent annual review with the clinic over zoom. Good conversation, went through all my current and previous history. Really approachable, friendly and informative. Have been a patient of the clinic for a number of years. My annual review is not completed on zoom. I always find the clinic team helpful via email as well as efficient.

Mr Neil Segaren

Orthopaedic Surgeon

Mr Segaren saw our teenage daughter regarding her up and coming surgery. She had spent a lot of time worrying and was extremely anxious about the procedure, but after meeting Mr Segaren she was filled with confidence and had a good understanding of what was happening and why. His bedside manner was fantastic

Spire Liverpool Hospital

General (Internal) Medicine, Cardiology, + 17 more

For every appointment I had leading up to my surgery, I was always thoroughly impressed with Spire hospital. Appointments always on time, the staff are always very friendly and willing to answer all your questions. Their services are next to none and I can’t highlight enough how amazing my experience was.

Butterfield Osteopathy

Osteopathy, Paediatrics

Bella has been thoroughly professional, friendly, and wonderfully explanatory and communicative regarding my ongoing therapy. The therapy itself has, over the course of the year , with the change in symptoms and developments in the treated condition, has been extremely helpful and faultlessly carried out.