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Professor Roman Cregg

Anaesthetist

I was referred to Dr Cregg for continuing pain after endometriosis surgery. He examined me and told me that I could ask to stop at any time. When the examination became painful I forgot how to ask him to stop, so he didn’t. Afterwards he did apologise for it being painful. The room at the Fortius did not feel set up for intimate exams. I had emailed his secretary some of my previous notes, which she confirmed she had received, but Dr Cregg did not have access to them at my appointment. He said he wanted to coordinate with the other specialties I was under regarding ongoing investigations, then didn’t. He said that bloating and distension are the same thing, but they are not. He wanted to refer me for an MRI to check for any issues with muscles or nerves, including endometriosis. He said we could discuss my questions later then took me to sign forms and disappeared, it was really unclear that was the end of the appointment. I was told when I booked that the first appointment would be 50 minutes, but in total it was maximum 30 minutes. I was then told by his secretary when to book an appointment to follow up with the results. The working day before, his secretary emailed me (not phoned) to cancel the appointment as my MRI had not yet been reported on. I had already booked a follow up appointment with my gynaecologist the afternoon of this planned appointment to discuss Dr Cregg’s findings, which I could now not change without being charged as I saw the email less than 24 working hours before. I told his secretary that my insurance plan was changing and I really needed the MRI results beforehand to have time for any potential treatment / surgery to still be covered. It was a lot of hassle to get the report, and when I eventually did see Dr Cregg he said I needed to follow up with my gynaecologist (again) to discuss one of the findings. He was late to the follow up appointment because he had double booked the slot, which he did apologise for. I told him the pain and vomiting were getting worse and felt unmanageable on my current medications. He told me to stop taking opioids and that he would never have prescribed them in the first place (which my other doctors disagreed with since I was only using them for flare ups); that he didn’t think I should start neuromodulators but didn’t explain why (several doctors wanted me to, I am now on a low dose for gastro issues and find it helpful); that I needed to use less heat for the pain; that pain can cause nausea and vomiting but he wouldn’t advise on antiemetics and to ask gastro instead (who then said that wasn’t her area either). He said the pain was from myofascial pain syndrome affecting the pelvic floor, with hormones causing flare ups. He didn’t listen when I said the pain he found felt very different to my flare up pain. He wanted me to do pelvic physio, which I’d already recently finished treatment with and my physio said she had checked the same areas he found to be painful. He said this could be with or without pelvic floor injections. I told him I didn’t feel I had enough information to decide, to which he replied that I had this conversation (?), the letter, and I could book an additional appointment if I wanted - I’m unsure how this would’ve helped. When I received the letter it said the injections were CT guided and done under sedation, which he had not mentioned. Later when I spoke with my insurance they wanted to know why the sedation was necessary, which I could not answer. He uses some sort of AI assistance during appointments but doesn’t explain beforehand. Both my letters have several mistakes. He did emphasise in the letter that his diagnosis was separate from endometriosis in order for my insurance to cover treatment for me. I tried removing my IUS and have had no pain or vomiting since. My gynaecologist now thinks the IUS was causing my flare ups. So I don’t believe Dr Cregg’s treatment plan would’ve worked. I have since seen another pelvic physio for a second opinion who said since I now have no pain, she doesn’t think I should pursue his treatment plan. I have not been able to reproduce the pain from his examination, so she thought possibly I was nervous and tense in his appointment.

Dr Sujay Chandran

Cardiologist

I wish to formally acknowledge the exceptional standard of care provided by Dr Sujay Chandran during the assessment and management of my 90-year-old mother. From initial contact, Dr Sujay Chandran demonstrated prompt responsiveness, sound clinical judgement, and a proactive approach. He provided clear, appropriate advice at an early stage and actively guided the decision-making process, ensuring that my mother’s safety and wellbeing remained the priority at all times. Recognising the clinical urgency, Dr Sujay Chandran took steps to expedite her assessment, ensuring investigations were performed and reviewed without unnecessary delay. He reviewed the echocardiogram and ECG promptly and conducted a thorough clinical consultation immediately thereafter. His explanation of the findings was clear and precise, and his diagnosis and management plan were well considered and evidence-based. Dr Chandran demonstrated excellent communication skills and engaged in shared decision-making, taking into account my mother’s preferences and her ability to comply with treatment. His recommendations regarding medication optimisation, diuretic therapy, and onward referral were balanced, appropriate, and clearly explained. Notably, Dr Chandran provided ongoing follow-up after the consultation, checking on my mother’s condition and offering clear guidance should her symptoms change. This level of continuity and professional diligence is uncommon and highly reassuring. The consultation was conducted in a formal, focused, and highly professional manner, reflecting the highest clinical standards. I would have no hesitation in recommending Dr Sujay Chandran as a conscientious, thorough, and dedicated clinician.

The Harborne Hospital, part of HCA Healthcare UK

Cardiology, Gastroenterology, + 10 more

From beginning to end what a warm and comforting environment. I don’t think the people that make the difference always get the feedback they deserve. Mr Basu was extremely kind and even referred to my dad in his call as he’s just passed away and I’d mentioned him. Sarah gascoigne from my initial call to book me in for my vacuum assisted biopsy I’ll add I suffer with anxiety and even though dreading it her personality and the way she spoke to me on email calls and holding my hand / leg lol just made the process possible. Shamima was also so kind and supportive and finally Dr Telesca you were so lovely and approached me in the best way possible so professional yet warming and just made me feel it was going to be ok. Thank you dream team! Take care hope you get to see this and all your bosses praise you as you should be in what is such a scary place for the patient to be. Take care.

Mr James Smith

Orthopaedic Surgeon

I cannot praise the team at Chaucer Hospital highly enough following my recent right knee surgery. From the very start, the administrative staff made the admission process seamless and stress-free. My surgeon and anaesthetist were world-class, providing not only technical excellence but also the reassurance I needed heading into the procedure. Once on the ward, the care was exemplary; the ward doctors and nurses were attentive, professional, and genuinely kind. I must also give a special mention to the kitchen staff, as the foods were excellent—the quality and variety of the meals far exceeded my expectations for hospital dining. It was a truly holistic care experience where every department worked in perfect harmony, and I felt valued and well-cared for every step of the way.

North Wales Eye Specialist Centre

Ophthalmology

I have have had previous eye surgery at NW Eye specialist Centre under the care of Dr Bhargava, and was entirely satisfied with the care received and outcome of my operation. On this occasion, I received a very prompt appointment which I was grateful for. The environment in Bangor was spotlessly clean and the receptionist and nurse were very friendly and professional. My consultation was thorough and Dr Bhargava gave explained to me with care and attention the nature of my symptoms and I was given a treatment plan to follow and a follow up appointment to check progress in six weeks. All of this was verified by a consultation letter that was also sent to my GP on the same day. I am very grateful to receive this high standard of care and attention from all of the team involved.

Dr Anthony Lerman

Gastroenterologist

Throughout the whole process of diagnosis, which involved an endoscopy, colonoscopy and CT colongraphy, Dr Lerman was exceptionally clear about what was involved, what was discovered and what that meant; ie, how I should understand, interpret and act upon the diagnosis and findings. He explains things thoroughly and clearly, with charm and good humour. He was attentive, and sensitive in ensuring that I received information in as clear and reassuring a manner as possible. I'd unreservedly recommend him. And his team deserve a shout out - they are lightening fast in responding and sorting things out.

Newmedica Newcastle

Ophthalmology

Lucy Clarke was recommended to me after a failed diagnosis and plastic surgery to my accident related damaged left eye lid. Lucy diagnosed the damage was to a muscle in the eyelid and her and her team carried out the surgery to correct this. Lucy and her team were so understanding and caring throughout the whole procedure and I was returning home within 2 hours of my appointment. I cannot thank Lucy enough for everything she did for me and once my healing is complete I will have the confidence and self esteem to enjoy my life again. Thank you to everyone at NEWMEDICA XX

Eastwood Community Endoscopy Centre LTD

Gastroenterology, General Surgery

As soon as I got there I was encouraged to relax, when i went in to the theatre for my procedure the nurses Lissy Jacob and Sue Gatrell made me feel very relaxed and explained how to take the gas and air, then Mr Farrukh Khan the consultant explained in detail what he was about to do. Op went well only a slight bit of pain so quick puff of gas helped. Passed on to recovery nurse who's name i didn't get but she was very good checking me over and making me laugh before discharging me. WOULD SAY ANYONE HAVING TO GO HERE WILL BE WELL LOOKED AFTER.

Dr Filomena Paciello

General Practitioner

I recently visited this private GP clinic and was extremely impressed with the level of care I received. Booking was straightforward, and I was seen promptly. Dr Paciello took the time to listen carefully to my concerns, asked thoughtful questions, and explained the treatment plan in a way that was easy to understand. The clinic itself was clean, calm, and well organised. I left feeling reassured and confident in the care provided. I wouldn’t hesitate to return or recommend this clinic to others.

Quality Dental : Worthing

Dentistry

I came to see Antonia for a makeover smile everything was explained in my last appointment and a price plan that we went through together. My appointment lasted 2 hours was seen straight away with a lovely welcome as always, also her male nurse was very nice and understood everything that she needed to hand. she talked me through each procedure. Very professional I now have a natural looking makeover smile my front teeth weren’t that bad but needed cosmetic correcting and that’s what I have now.

Mr Dinesh Alexander

Orthopaedic Surgeon

Mr Alexander replaced my mum's hip in late December and he is amazing. From the first appointment he made us feel reasured, he is so warm, positive and friendly, a lovely man. On the day of the operation he was just the same and gave us both lots of confidence. Absolutely brilliant. We have just been for the follow up appointment and again, just as lovely, friendly and relaxed as ever. Thank you so much for everything and for being such a lovely person to be around, we will never forget you.

Mr Omar Mulla

ENT Surgeon

I cannot express enough just how impressed I was with Mr Mulla He was a breath of fresh air with his “ bedside manner “ and his expert advice -allaying all my fears and explaining in great depth what he was doing and why- all explained so that I understood and not in medical jargon ! His follow telephone call there days later to see how I was going on was just as valuable and forward looking - I appreciated immensely Thankyou Mr Mulla for simply “ everything “ !

Mr Neil Fergie

ENT Surgeon

I have seen Mr Fergie in the past but had a problem last week. His secretary organised an appointment for me the day after I contacted her. Mr Fergie saw me on time and promptly put things right. He was as usual very caring and kind, and importantly completely painless. I'm sure my appointment took longer than scheduled but at no time did I feel he was rushing. I am very grateful to him and Sue for looking after me and would thoroughly recommend him.

The Walcote Practice

Dermatology, Diagnostics & Testing, + 14 more

I have been a patient for ten years and have always left a consultation feeling better informed and with a clear plan of action. The doctors take the time to listen and support appropriately. I have multiple chronic health conditions and the continuity of the Walcote doctors helps me to navigate the various NHS healthcare pathways that are required.

Freedom Vision - Taunton

Ophthalmology

I am very pleased with all aspects of the treatment. The staff were very friendly and explained the whole process clearly. Both operations were carried out on the same day and went extremely well. The post op’ check up confirmed everything was healing well. Thanks to everyone involved for the positive outcome.

Spire Manchester Hospital

Orthopaedic Surgery, Ear Nose & Throat Surgery (ENT/Otolaryngology), + 11 more

My final follow up appointment went smoothly , i waited in the comfortable waiting area until seeing Mr Barkatali. He examined me and asked me to make various knee movements to check my progress before parting ways. I would not hesitate to recommend Mr Barkatali or the Spire Manchester Hospital.