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Moorfields Private Eye Hospital

Ophthalmology

would like to make a complaint following an IPL treatment I had on 21/01/26. I had a consultation with Dr Branka and a subsequent telephone conversation with Krupa. I repeatedly asked this whether was risk of my symptoms being exacerbated by the treatment. I was repeatedly reassured that this would not happen. I had email exchanges with Krupa where she assured me repeatedly that the greatest reaction that I would get would be mild reddening around the eye lid for 30 mins. I had explained that I had a job interview the following day and was advised that would not be any reaction or issue. I was reassured both by email and in person on the day. My skin had a significant reaction to the procedure. The possibility of such a reaction to such a procedure had never been explained or even suggested. On meeting Dr Branka post procedure, she told me that my eyes weren’t dry, and in fact were significantly better. She said the tear break up was 7 seconds and that there had been an improvement, however I would like a second opinion on this, as they feel dryer and are visibly red, whereas they were not immediately beforehand. The visibly look and feel much worse than prior to the procedure. I completely feel like I’m being fobbed off. When I said to Dr Branka that I was not made aware of the risks she cheerfully old me that I signed the consent form and that of course there is the possibility of this reaction particularly with my very think skin. I was completely unaware that I had thin skin or that there could have been such a complication which would exacerbate my skin and eye problems. I explained that had a risk of this IPL been ‘worsening of dry eye symptoms, worsening of ocular rosacea/ rosacea’ I would have NEVER had the procedure. Dr Branka just said of course there was a risk and told me it happens in those people with rosacea. This had NEVER been mentioned in the consultation prior to the procedure. My eyes were not significantly bothersome prior to the treatment, I did it as a preventative to improve the gland and to avoid the dry eye disease progressing. When I asked Dr Branka what next in terms of how I manage this now worse situation she said that I can only use cotton flannels and saline as I am reactive to most things. She has told me I need to pay privately for a dermatologist for advice. This is not only causing me health problems but costing me money to resolve this. I have already spent over £700 for the consultation with dr Branka and the procedure! I am left anxious, distressed and upset by this experience and the ongoing problems. It has caused further issues with my skin. The rosacea was not posing a problem prior to the IPL and while I had been prescribed Soolantra and Azealic acid I had not needed to take them as I was not experiencing a flare up. I do not know where to go now for help, advice or to resolve this issue. I am really upset as my eyes and skin have worsened as a result and I am left alone to deal with it or pay out for help to try to correct it. Again, to reiterate, I would never have had IPL if I had known there was any risk of worsening symptoms. This was never explained, even when I explicitly asked initially. Dr Branka from from the outset said I was a good candidate but I needed to check with a dermatologist due to family skin cancer. I had checked this and the dermatologist said it would not be a problem from the perspective of skin cancer. I would like another opinion. I would like advice treatment and next steps. Not from dr Branka as all faith has gone.

Pure Sports Medicine - Bank

Nutrition, Osteopathy, + 4 more

Hiba first treated me for quite a serious ankle injury. From my very first session, I immediately felt comfortable and supported by her warm and friendly presence. This injury was extremely hard for me, as it meant I could not play my favourite sport, football, which was really tough both physically and mentally. However, each week my session with Hiba became the highlight of my week. Not only is she an excellent physio who guided me through a quick, safe, and thorough recovery, but she also took the time to explain everything clearly and made sure I always understood what we were working on. She never rushed me and always listened to how I was feeling, which made me feel truly cared for. On top of that, she has an amazing sense of humour, which really helped lift my spirits and made even the hardest rehab sessions enjoyable. After recovering from my ankle injury, I unfortunately injured my knee. Without hesitation, I knew I wanted Hiba to treat me again. Having already been through a tough recovery with her, I trusted her completely and felt reassured knowing I was in excellent hands throughout the process. During my knee rehab, she was just as supportive, knowledgeable, and encouraging, constantly motivating me to keep going even when it was challenging. Thanks to Hiba’s expertise, patience, and genuine care, I was able to regain my confidence and get back to playing football, the sport I love. I could not recommend her highly enough to anyone needing physiotherapy. She truly goes above and beyond for her patients.

Dr Alex Cappai

Psychiatrist

I had a combined ASD & ADHD appointment at Diverse Minds Clinic and am very happy with the outcome. I had to fill in several questionnaires before the appointment, and that was pretty hard. However, the sacrifice was repaid as Dr Cappai put me at ease and understood my difficulties. For the first time, I felt heard, and it was a great experience. The service provided at Diverse Minds Clinic is impressive. They tend to reply very quickly, and staff do all they can to support you. The team has been very helpful, and they went above and beyond to help me with the forms where I was having problems. Dr Cappai also arranged to speak with me on the phone, free of charge, before my appointment, which I thought was remarkable. I will continue working with Dr Cappai during the titration period and possibly in the future. Highly recommended.

Tayside Complete Health

Cardiology, Clinical Psychology, + 18 more

This is truly a very pleasant clinic. All staff put you at ease and treat you very well. I had an upper endoscopy performed by Dr Craig Mowat. He is a really patient, polite and conscientious professional man who listened to my concerns and talked me through them. He was very thorough and suggested how I could relive my symptoms mean time until my procedure, which was only a few weeks later. He explained exactly what would happen. The experience was very calm and I was put at ease. Dr Mowat told me of his findings immediately after the procedure and called me to discuss biopsy results a couple of weeks later. The whole experience was calm and quickly put my fears to rest. Thank you very much for lifting a huge weight off my mind - I can now get back to enjoying life!

Mr Niall Sullivan

Orthopaedic Surgeon

I cannot thank Mr. Niall Sullivan enough for the excellent care I received throughout my hip replacement journey. From the very beginning to the end, his professionalism, skill, and genuine care were outstanding. What really set him apart was his dedication. Niall came in every single day whilst I was in hospital to check on me, even on Sunday, which meant so much and was incredibly reassuring. He always took the time to explain things clearly, answer questions, and make sure I was comfortable and confident in my recovery. I felt truly looked after at every stage, and the standard of care was exceptional. I would highly recommend Mr. Sullivan to anyone considering hip replacement surgery. An outstanding consultant and a credit to his profession.

Dr Peter Cowburn

Cardiologist

I had an extremely worthwhile appointment discussion with Dr Cowburn regarding my progressively deteriorating condition and the reasons for same. Dr Cowburn checked me out, including ECG, reviewed potential options and we agreed a plan to move forward, Dr Cowburn will also investigate the potential for me to participate in a forthcoming 'blind' trial of a new drug for mitigating the effects of long-termm heart failure. As always, it was a pleasure to see Dr Cowburn, I am very happy with the care he provides and his 'to the point but friendly' approach.

Mr Mudussar Abrar Ahmad

Orthopaedic Surgeon

Dr Mudussar Ahmad, is an experienced and genuinely compassionate surgeon. Throughout my treatment, he was consistently informative and took the time to explain everything clearly during each appointment. He was always considerate of my recovery and how I was feeling, and he never rushed me. He was happy to explore options further when needed and made sure I understood any treatments he was recommending or referring me for, including the reasons why. His approach made me feel supported and confident in my care, and I would highly recommend him.

IVF Matters Fertility Clinic

Fertility Medicine

We cannot thank IVF Matters and Dr Irfana Koita enough for the care, support, and professionalism we’ve experienced throughout our journey. From the very beginning, Dr Koita made us feel listened to, understood, and genuinely cared for. She explained everything clearly, answered every question with patience, and always reassured us when things felt overwhelming. The whole team at IVF Matters were welcoming, compassionate, and incredibly supportive at every step, which made such a difficult journey feel manageable and hopeful.

Dr Ahmed Shalabi

Gastroenterologist

Dr Shalabi was calm and caring. He listened to my symptoms, looked into them further than anyone had ever done, and suggested some treatment options based on the test results. After years of being told my symptoms were "just IBS and all the results were within normal range", he suggested some additional tests and a subsequent treatment plan which has genuinely changed my quality of life. Dr Shalabi seemed to look at the symptoms and the data in conjunction, which seems to be a novel idea. I can not thank him enough.

Lokman Hekim Health Group

Anaesthetics, Audiology, + 50 more

My experıence wıth thıs entıre procedure has been fırst class. From the aırport pıck UP to the hospıtal check ı, communıcatıon was clear, staff was extremely frıendly, and the ınterpretor was hıghly professoonal, courteous and supportıve. The ınpatıent care has been enjoyable, wıth responsıve staff, frequent doctors vısıts and great supportıve overall. Its never easy to take the leap, but the operatıonal excellence of Lokman Hekim has made thıs experıence safe and smooth, .

The Lister Hospital, part of HCA Healthcare UK

Fertility Medicine, Orthopaedic Surgery, + 12 more

My experiences at the Lister hospital were generally positive. The facilities are clean and modern. The wait time was variable but generally ok. There wasn't much continuity in the nursing and sonography staff I saw which is a shame, and the quality was variable, but in general most of my experiences were with skilled and knowledgeable staff. On a few occasions I wasn't entirely confident in the nurse or sonographer treating me.

Dr Deepak Parasuraman

Paediatrician

We came for my son’s assessment as a whole family and we’re all invited into the consultation room together and included in the conversation - even our teenage daughter. I thought this was a lovely touch and showed that Dr Deepak was genuinely interested in my son and his family unit. Everything we spoke about was considered by Dr Deepak and we felt heard and understood.

Mr James Hahnel

Orthopaedic Surgeon

Good and friendly first impression. I felt happy with the recommended path after the different possibilities were explained both clearly and simply. We discussed these options against my desired outcome (wanting to resume an active sporty retirement with a long lasting solution) and I came away feeling confident with the route, procedure and outcome.

Mr Rashid provided a professional and compassionate service. He spent time with me ensuring I understood every step of the process. My problem was a very private matter and he made me feel at ease throughout. My operation provided a great result and I am delighted. If I require any further services I will definitely go back to Mr Rashid.

Freedom Vision - Taunton

Ophthalmology

I am very pleased with all aspects of the treatment. The staff were very friendly and explained the whole process clearly. Both operations were carried out on the same day and went extremely well. The post op’ check up confirmed everything was healing well. Thanks to everyone involved for the positive outcome.

UK Vein Clinic - Birmingham

Vascular Surgery

Jenny was extra attentive to my needs. Thoroughly explained the procedure from start to finish. Made the whole experience light and stress free. Dr. Andrew explained the results in a professional manner thoroughly explaining the scan results in a way I totally understood without using scientific jargon.