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Moorfields Private Eye Hospital

Ophthalmology

would like to make a complaint following an IPL treatment I had on 21/01/26. I had a consultation with Dr Branka and a subsequent telephone conversation with Krupa. I repeatedly asked this whether was risk of my symptoms being exacerbated by the treatment. I was repeatedly reassured that this would not happen. I had email exchanges with Krupa where she assured me repeatedly that the greatest reaction that I would get would be mild reddening around the eye lid for 30 mins. I had explained that I had a job interview the following day and was advised that would not be any reaction or issue. I was reassured both by email and in person on the day. My skin had a significant reaction to the procedure. The possibility of such a reaction to such a procedure had never been explained or even suggested. On meeting Dr Branka post procedure, she told me that my eyes weren’t dry, and in fact were significantly better. She said the tear break up was 7 seconds and that there had been an improvement, however I would like a second opinion on this, as they feel dryer and are visibly red, whereas they were not immediately beforehand. The visibly look and feel much worse than prior to the procedure. I completely feel like I’m being fobbed off. When I said to Dr Branka that I was not made aware of the risks she cheerfully old me that I signed the consent form and that of course there is the possibility of this reaction particularly with my very think skin. I was completely unaware that I had thin skin or that there could have been such a complication which would exacerbate my skin and eye problems. I explained that had a risk of this IPL been ‘worsening of dry eye symptoms, worsening of ocular rosacea/ rosacea’ I would have NEVER had the procedure. Dr Branka just said of course there was a risk and told me it happens in those people with rosacea. This had NEVER been mentioned in the consultation prior to the procedure. My eyes were not significantly bothersome prior to the treatment, I did it as a preventative to improve the gland and to avoid the dry eye disease progressing. When I asked Dr Branka what next in terms of how I manage this now worse situation she said that I can only use cotton flannels and saline as I am reactive to most things. She has told me I need to pay privately for a dermatologist for advice. This is not only causing me health problems but costing me money to resolve this. I have already spent over £700 for the consultation with dr Branka and the procedure! I am left anxious, distressed and upset by this experience and the ongoing problems. It has caused further issues with my skin. The rosacea was not posing a problem prior to the IPL and while I had been prescribed Soolantra and Azealic acid I had not needed to take them as I was not experiencing a flare up. I do not know where to go now for help, advice or to resolve this issue. I am really upset as my eyes and skin have worsened as a result and I am left alone to deal with it or pay out for help to try to correct it. Again, to reiterate, I would never have had IPL if I had known there was any risk of worsening symptoms. This was never explained, even when I explicitly asked initially. Dr Branka from from the outset said I was a good candidate but I needed to check with a dermatologist due to family skin cancer. I had checked this and the dermatologist said it would not be a problem from the perspective of skin cancer. I would like another opinion. I would like advice treatment and next steps. Not from dr Branka as all faith has gone.

Dr Gareth Rosser

Cardiologist

From my introduction to Dr Rosser through to my discharge and return to full health, I have had only the very best care and treatment. My coronary artery desease was diagnosed in 2019 and we attempted an urgent angiplasty to stent the arteries. It was not a success so bypass surgery was undertaken in January 2020. After 12 months I had some failure in the minor grafts, for which Dr Rosser rassured me we would fix by stents. In September 2021 I underwent a very successful angioplasty with 3 stents inserted and full blood flow returned. Since then my health has returned to full strength, with hiking and cycling forming a huge part of my life. In 2025 I trekked to Everest Base Camp at 5640meters, with Dr Rosser's encouragement. He encourages all patients to live full lives. Dr Rosser, didn't just safe my life, he restored it! He is the best!

Professor Giuseppe Kito Fusai

General Surgeon

I underwent a laparoscopic cholecystectomy performed by Prof. Fusai and had an excellent experience throughout. From the initial consultation to post-operative follow-up, he was consistently professional, thorough, and clear in his explanations. He took the time to address all of my questions and ensured I fully understood each stage of the process. His calm and considerate manner inspired confidence and made what could have been a stressful experience much more manageable. It is also evident that he works with a highly skilled and well-coordinated team, and the standard of care provided by his staff was equally impressive. I felt very well looked after at every stage and would not hesitate to recommend him.

Dr Dexter Wiseman

Respiratory Doctor

Extremely punctual- no wait at all. Welcoming, personable, thorough in line of enquiry and clear in providing explanation and plotting the way forward and clarifying expectations for me, the patient. In short, a faultless professional. As someone who has consistently enjoyed high quality service from NHS professionals in a wide variety of medical premises over many years, this experience still stood out as exceptional. (Also, excellent coffee and ham and cheese toasty in hospital canteen served by cheerful and welcoming catering staff.)

Mr David Griffiths

Obstetrician & Gynaecologist

I am really happy to have made the decision to visit Mr. David Griffiths. He listened to me without interruptions, asked me all the questions necessary to complete a full clinical history, examined me and provided solutions - exactly what should happen in every gynaecologist consultation, but unfortunately something I had not experienced before. Given my several previous bad experiences with gynaecologists, I was a little bit nervous during the visit, but Mr. Griffiths and his chaperon made me feel really comfortable.

Spencer Private Hospital Canterbury

Pain Management, Cardiology, + 6 more

Everything was first class from reception to the nurse checks to the kind person who took me to surgery, the surgeon was nice to talk to, the team in the surgery room were efficient and kind. Back on ward the nurses were so lovely. I had a wobble (previous trauma) which unexpectedly made me emotional. They were so kind, non judgmental and all in particular Anna took time to be human - show human support from one female to another. It was appreciated.

Castle Craig Hospital

Psychiatry, Psychotherapy

My daughter has come out after five weeks at rehab - she was a mess when she went in and we were worried for her safety and mental health with the drugs she was taking. So far we have seen a transformation - cautious to say but it feels like we have her back. We’re taking it slowly as a family and aftercare seems to be very helpful and we’ll be doing more family therapy, going to al anon etc. she had a really positive rehab experience overall.

Spencer Private Hospital Ashford

Pain Management, Audiology, + 11 more

I was greeted with a hallo and a smile and very professional I was only seated for approximately 5-10 minutes when I was called in by a nurse who also greeted me with a smile and asked how I was doing The doctor greeted me in the same way while shaking my hand He then proceeded with explaining everything then asked me what I wanted to do and was not pushy in any way very professional I will definitely recommend you

Dr Mo Faris

Radiologist

From saying hello, to him listening to my history and current situation, the scan process and understanding the scan screen, explaining my options and working out how to move forward with a surgical plan, he was professional, caring, understanding and knew exactly what we could or couldn’t do with my current situation, and I am eternally grateful, thank u 🙏🏼

MUMS - Midlands Ultrasound and Medical Services

Sonography, Pain Management, + 37 more

I had the best taking blood experience at MUMS. Usually it takes about 4-5 goes of me being pricked with a needle and it’s usually quite uncomfortable but here the doctor really took his time trying to find my veins and kept checking in on my wellbeing. I was only pricked once and it was successful (and no bruising afterwards). I would highly recommend.

Basing Hand and Shoulder Clinic

Orthopaedic Surgery

Time with Mr Nicholls...excellent. However looking back I suspect that wound attention ( especially first special bleeding ) could have been much better had wound been cleaned and re bandaged then as opposed to over bandaging. I feel this would have led to avoiding the lengthly time needed to get recovery back on track during many extra visits.

Delamere: Private Rehab Clinic & Addiction Treatment

Holistic Therapy, Psychiatry, + 1 more

The attention to detail for my recovery is incredible and I cannot wait to try and tackle what the world has in store for me. My therapist was exceptional and has allowed me to tap into emotions which would have caused me issues when back home. I cannot speak highly enough of all the staff here and if I could I would give them all a huge payrise,

Professor Jarrod Homer

ENT Surgeon

I had a very good experience at this appointment. The professor explained everything clearly and calmly, and the visit was very efficient. I was pleasantly surprised to receive my ultrasound during the same appointment, as I expected it to be scheduled for another visit. The professor was pleasant and professional, and I felt well cared for.

The Portland Hospital Outpatients, Hale

Obstetrics & Gynaecology, Paediatrics

I can’t thank Emily enough for the support and care she’s given us during my pregnancy. She has helped and advised us so much, always answering questions quickly and clearly, no matter how small. I genuinely felt so taken care of and reassured every step of the way. Her kindness, knowledge, and responsiveness made such a difference.

Dr Oudai Ali

Obstetrician & Gynaecologist

Dr Ali was professional while also being very down to earth and making me feel very comfortable with the procedure. He explained everything in detail about my procedure making sure I understood & done his job brilliantly. I had no complications after surgery & would highly recommend him. Thank you so much!

Mr Pranay Singh

ENT Surgeon

Dr Singh, Was very professional and explained very clearly what he was looking for. He gave a complete examination and went into great derail. But the most important point i can make, is i trusted him straight away. Highly recommend when you need ti see an expert and fully trust someone.