Find your trusted Doctor

London Heart Practice

Cardiology

I booked my appointment directly with Parkside Hospital, Wimbledon, so I didn't attend the London Heart Clinic nor any HCA premises, so my comments relate entirely to Parkside Hospital. 1 - Booking the appointment was a welcoming experience, Tanya was friendly, polite, courteous and easy to converse with. 2 - A follow up email was sent with the appointment details and patient information form which gave some scant details that would not in themselves form the basis of a contract imo. 3- On arrival for the appointment, I was asked to sign a form in 3 places. I was not given a copy of it nor given a chance to take it and read it in the waiting area, I was just asked to sign it, without it being read. 4 - on the basis that this document is in fact a contractual document setting out terms and conditions, which I didn't get to read, this is very poor practice, and could be challengeable. I also have no idea whether it made any reference to 'consent' within it. 5 - I was not handed a copy of the form before or after signing, and the form, with my signatures, has not been emailed to me subsequently, and it is now 2 days after the appointment. 6 - I arrived early for my appointment in the hope that I might be seen earlier than planned, but in the event, I was actually taken in for my appointment 25 minutes after my appointment time, but on the other hand, I had some 50 minutes, so I might have delayed someone else or made Dr Hinton late on leaving. Having said that, he didn't rush me at all, and I am very grateful for this. 7 - Dr Hinton himself was a pleasure to consult with. He made me feel at ease, and he enabled me to feel validated, and heard. He was kind and supportive and I felt I had found someone I could trust. Trust is a super important factor to me, as I've had so many bad experiences in the past. 8 - Dr Hinton grasped matters quickly and set out a case management plan, and dictated his letter to my GP in my presence, for which I am grateful. The only issue I have with that is, that I would rather the NHS GP is not involved, as I have no faith in NHS medical services right now, and I would wish to refer the letter to my health insurers, but am not sure how this will be done, and particularly so, if I am reluctant to speak with my NHS GP? I'm hoping that I will also be furnished with a letter that I can produce to my health insurers, so as to get authorisation for a scan plus it's super important that the letter has been sent to the right GP practice, and I hope it has. I did amend this quickly on the form. This has left a bit of a grey area for me, and I don't know if it was mentioned on the form that I was asked to sign without being able to read through it or be furnished with a copy so I could read it whilst waiting and ask for any amendments? 9 - Parkside is easy to access but it's looking a bit shabby in the outpatients area from my perspective, and the staff look a bit unkempt. My aunt was awarded an MBE for her services to nursing nearly 40 years ago, sadly, she is no longer with us, but she was a stickler for her staff having pristine uniforms, admittedly in the days when nurses wore hats and cuffs, proper uniforms, and butterfly belts, but she was always immaculately turned out and took a pride in her appearance, as well as her work. I often think that today, it begs a question about infection control, or moreover, the lack of it. 10 - it would have been nice to have someone volunteering to work the drinks machine. Older people are afraid to ask but are often dehydrated when waiting, and as we age, technology becomes quite challenging, even a drinks machine!

Ms Ranjit Sandhu

Ophthalmologist

From the initial consultation through to post-operative followup, the care I received throughout my multifocal cataract surgery was consistently professional and well organised. Prior to surgery, the assessment process, treatment options, and expected outcomes were explained clearly and in detail. In particular, the differences between single-vision and multifocal replacement lenses were discussed thoroughly, including the potential benefits, limitations, and suitability for my individual needs. I was given sufficient time to consider these options and to ask questions, which supported an informed and confident decision. On the day of surgeries, the team was efficient, professional, and considerate. The procedures themselves were straightforward and managed smoothly, and I felt appropriately supported throughout. Post-surgical care was structured and attentive. Follow-up appointments were conducted carefully, with clear guidance provided regarding recovery, taking prescribed medication, visual adaptation, and next steps. Any queries were dealt with promptly, and my progress was monitored appropriately. Overall, the combination of clinical expertise, clear communication, particularly around lens choice and considerate care resulted in a positive experience and a very satisfactory visual outcome. I would confidently recommend this practice to others considering cataract surgery.

Mr Aftab Siddiqui

Plastic Surgeon

I had a breast reduction with Dr. Siddiqui, and it was one of the best decisions I have ever made. I had been considering the surgery for a long time, I was originally a size 34 GG (I am now a DD) so I booked a consultation with him. From the very first meeting, he took the time to talk everything through, showed me plenty of photos, and answered all of my questions with reassurance and patience. I never felt rushed and was given as much time as I needed. At my follow-up consultations, he continued to support me and address any additional questions or concerns I had. On the day of my surgery, I was very anxious as this was my first operation, but he was incredibly kind and reassuring, which helped me feel much more at ease right up until my discharge the following day. After surgery, I was given a nurse’s phone number that I could contact whenever I needed, whether for reassurance or any post-operative questions. That level of aftercare made a huge difference to me. Now, I feel so much more confident in my body and more comfortable doing even the simplest daily tasks. Nearly six months on, I am still so impressed with my results — Dr. Siddiqui did an amazing job. I truly couldn’t recommend him enough.

Dr. Sreekala Seepana

General Practitioner

My consultation with Dr Seepana has been absolutely amazing. At no time did I feel hurried or feel like I was wasting her time. Dr Seepana spent time explaining reasons behind my symptoms and a range of treatments that have never been offered to me before by my own GP. It was such a relief to talk to a Doctor who did not dismiss my symptoms, but understood and listened. Her responses were kind, caring and showed a level of empathy that I have not experienced before when speaking to health professionals regarding my menopause symptoms and how it is affecting my life. Dr Seepana is so knowledgeable and it’s clear that women’s health is her passion. I left her surgery feeling empowered with knowledge and the hope that I no longer needed suffer. Thank you Dr Seepana for such an amazing consultation.

Daleswood Health

Cosmetic (Aesthetic) Medicine, General Practice (GP)

Daleswood Health is like a breath of fresh air in the midst of health services in the UK. My GP tries to the best they can but frankly they just cannot be flexible and I'd spend visits trying to to fit in their calendar, leaving me waiting for a rushed 10 minute appointment only to then refer me somewhere else. Something had to change. I'm lucky enough that I can spend a little to get a great service and Daleswood Health really deliver exceptional service. My recent visit was for a mole removal. In and out within 50 minutes and the mole had been removed, fantastic service from Dr Oliver Denton and also not forgetting Mary on reception. So glad I've found them. Definitely my go to for health services and fully recommended from me.

Newmedica Leicester

Ophthalmology

I attended an appointment with my mum as she has been referred for cataract surgery. Upon arrival we had a warm friendly welcome. When mum was called in I explained to the lady that mum is profoundly deaf and she lip read's and asked if she could look at mum when talking to her. Naz was absolutely amazing, she spoke clearly and looked at my mum when speaking and explained everything to her. Both myself and my mum were really impressed as it's not easy for my mum when people don't understand her deafness. The lady we saw after Naz was good with mum too. With our experience yesterday it put our minds at rest that mum will be helped and understood when she goes back for surgery.

Moorfields Private Eye Hospital

Ophthalmology

I have recently had two procedures within two months, plus outpatient appointments. All members of staff, from receptionist to nursing staff to consultants, were extremely polite, and nothing was too much trouble. I have had two separate consultants, and they were extremely knowledgeable and put me at ease, as I was quite nervous. Their secretaries were very friendly each time I rang through, and nothing was too much trouble. The outpatient department is very modern and spotless. I was very impressed and grateful that so many different eye examinations were performed on me. The in patient department is also spotless, and my meal after my operation was delicious!

Physio Jack Studios

Pain Management, Physiotherapy, + 1 more

Nick from Physio Jack Studios was really great. I had what I thought was a typical calf strain but all the standard treatments from another physio did not heal it. 4 weeks out from a marathon, I was unable to run 1km without pain. Nick went through a very thorough diagnostic appointment, corrected my diagnosis to an overloading issue at a specific calf/achilles muscle complex and guided me through multiple plyometric exercises and a progressive running plan to allow me to finish the marathon in 3hrs 40mins. Could not recommend him highly enough, super knowledgeable, detailed and passionate 👍

HCA Healthcare UK The Portland Hospital

Obstetrics & Gynaecology, Fertility Medicine, + 1 more

Dr Charlotte Frise is an excellent doctor. Despite the multiple complications I had, she had time for me even when she was off duty. She saw me through until I sailed through. I was never afraid at any point even when I couldn’t breathe and had oxygen of 80% on room air, I was motivated. Her smile was always soothing and reassuring, it felt like family. She treats patients like family and it’s heartwarming in difficult times. I begin to tear up when I express how I feel about the care she gave me. Am very impressed and grateful for her services. The NHS is blessed to have doctors like her.

Dr. Ricardo Jose

Respiratory Doctor

I visited Dr.Jose for a persistent cough. The consultation started right on time and discussion went smoothly. Dr. Jose listened to me intently and patiently.He paid attention to every detail I mentioned regarding my condition which reflected on his consultation letter that I received just few hours after the consultation.He carefully planned the follow up steps and prescribed relevant tests for proper diagnosis. He addressed my questions and concerns in a calm and comforting manner. Thank you ,Dr.Jose

Mr Omar Nawaytou

Cardiothoracic Surgeon

I received excellent care and reassurance from Mr Nawaytou, who successfully performed my valve sparing aortic root replacement surgery. He is very personable and clearly an exceptional surgeon and was highly spoken of by his colleagues throughout the hospital and further afield. I feel very fortunate to have had him perform my surgery. The care I received from all staff at Liverpool Heart and Chest was also exceptional. I'm recovering well and would not hesitate to recommend Mr Nawaytou and LHCH.

25 Harley Street

Obstetrics & Gynaecology, Urology, + 27 more

Dr. Teresa Castiello is an exceptional cardiologist and a true professional. From the very first appointment,she demonstrated great expertise, kindness, and attention to detail. She carefully listened to my concerns, explained my condition in a clear and reassuring way, and provided a well-structured treatment plan. I always felt supported and in safe hands. I would strongly recommend Dr. Castiello to anyone seeking high-quality cardiac care.

Mr Sarmad Kazzaz

Orthopaedic Surgeon

I recently underwent a C6/7 disc replacement with Mr Kazzaz, and I cannot recommend him highly enough. From the first consultation, he was incredibly thorough in explaining the procedure, potential risks, and expected outcomes. His professionalism and expertise put me immediately at ease during a stressful time. My procedure went flawlessly, and the follow-up care was excellent. Highly recommend for anyone needing spinal surgery.

Dr. Katie Cowie

General Practitioner

I was very happy with my visit. From the start the booking process was quick and painless. The visit itself with Dr. Cowie was a positive experience.. She was attentive, interested and of course knowledgable. She has helped me greatly with my symptoms with the information provided as well as the medication that was prescribed. All of it was spot on and just hours after receiving my medication, I already feel my symptoms easing.

Optifema

Dietetics, Fertility Medicine, + 5 more

5 star experience from the moment I phoned! I have had the best leave of care from Dr Hunter and Kerry Turner. Kerry is a queen at her job! Kerry's leave of care is next level, Professional with a capital P! Dr Hunter is a man of his word, I felt listened to and reassured. Dr Hunter goes the extra mile. I will be a returning patient of the clinic as I couldn't fault anything and will recommend to anyone!

Dr. Kevin O'Gallagher

Cardiologist

I couldn't have hoped for a better consultant. Dr O'Gallagher was thorough in terms of getting the right tests to provide both reassurance and recommend appropriate treatment to minimise cardiovascular risks long term. I felt he was able to address all my queries fully. I appreciate getting clear answers quickly rather than going back multiple times to get to the bottom of symptoms.