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Duality Healthcare NI

Audiology, Diagnostics & Testing, + 5 more

I booked and paid for a private online consultation with Dr Vinesan Naidoo regarding persistent hyperprolactinaemia confirmed on blood tests (monomeric prolactin approx. 590 mIU/L; total prolactin approx. 704 mIU/L) with ongoing symptoms including low libido, low energy, anxiety, poor sleep and mood issues. This appointment was extremely disappointing. From the start, I was interrupted repeatedly and not allowed to explain my symptoms properly. The doctor quickly dismissed the issue as “physiological” and “not a medical concern” despite clearly abnormal blood results and clear symptoms affecting my quality of life. What I found most frustrating is that he seemed to assume he knew better than I do about what I’m experiencing, essentially implying that raised prolactin at these levels cannot cause symptoms — even though it is well known that prolactin elevation can affect libido, mood, energy and sexual function in men. There was no structured assessment and no clear plan. The consultation did not cover: possible causes of raised prolactin repeat testing plan (fasting, stress-controlled, early morning) medication/supplement review endocrine referral pathway whether pituitary imaging should be considered if prolactin remains elevated As a patient paying privately, I expected a professional, thorough medical discussion. Instead, I felt dismissed and rushed, and left with no help, no reassurance, and no next steps. I cannot recommend this doctor based on my experience. I paid for a medical consultation, but what I received was an opinion with no investigation, no plan and no clinical value.

One Ashford Hospital

Dermatology, Pain Management, + 21 more

There was a lot of confusion in regards to my follow up appointment post surgery. An appointment was booked and agreed for Monday morning, another appointment was booked for the afternoon in addition to the morning appointment, which I tried to rearrange for the following day and recieved confirmation, that appointment I found out later had not been booked and one was made for the following week, and I had called to confirm the appointment for Monday morning too. I found out later that the Monday morning appointment was cancelled but I was not told this until I arrived for the appointment early. Gill at reception was extremely helpful and was immediately on the case to help me as this was a wound check appointment. She spoke to Nikki and Bev and I was able to be seen very quickly. I appreciated all the help I was given by Gill and she helped me create my next appointment for 6 weeks time and navigate the situation well. The appointment itself was informative and very good. I believe there was a mix up with the lists for the day and it seemed to be that everyone just got confused with what appointments for me were needed to be rearranged/ cancelled. Everything was resolved quickly and calmly, and I thank everyone for their help in resolving this.

Mr Kumaran Thiruppathy

General Surgeon

I saw Mr Kumaran Thiruppathy at Circle Reading Hospital in October 2025 for troublesome internal haemorrhoids. He quickly made an accurate diagnosis and clearly explained my condition and the treatment options, including rubber band ligation. I went ahead with banding of my internal haemorrhoids, which was done efficiently and with great care, and he talked me through each step so I knew exactly what was happening. Since then my symptoms have improved a lot, with much less discomfort and bleeding in everyday life. At my follow‑up appointment in January 2026, we mainly reviewed how things had improved after the procedure and discussed ongoing management and prevention. Mr Thiruppathy listened carefully, answered all my questions, and gave clear, practical advice. Overall, I’ve had an excellent experience under his care and feel much more comfortable and reassured now. I would highly recommend Mr Thiruppathy and the team at Circle Reading Hospital to anyone needing assessment and treatment for haemorrhoids.

Mr Michael Nixon

Osteopath

I can’t recommend Mike highly enough. He helped me enormously with severe sciatica down my right leg about four years ago, and I recently returned with a new injury on my left lower back. Once again, the results were amazing, I felt a huge improvement and pain relief within the first session What really sets Mike apart is that he makes sure you are comfortable and he clearly explains what’s going on in your body. He helped me understand how stiffness in my upper back was causing my lower back to compensate, especially during backbends. He also gave me really practical, targeted exercises and stretches to strengthen my lower back, glutes, and upper back, which have made a big difference. Knowledgeable, effective, and genuinely invested in long-term recovery. I wouldn’t go anywhere else and have recommended him to all my friends.

HCA Healthcare UK The Wellington Hospital

Neurology, Orthopaedic Surgery, + 10 more

My visit was entirely satisfactory. The staff were exceptionally friendly at all times and they seem to meet a lot of them. I was getting informed about what was going to happen to me at all times. The menu was amazing and the whole place seem to be extremely efficiently run My only comment of an adverse nature would be that having been shown to a room on my arrival where my wife carefully unpacked all my belongings she she know sooner had left Than. I had to pack them all up again because I was being transferred to another room and then when I came out of the operating theatre before I went home, I had to wait three hours before I managed to get my belongings back again no book to read or iPad slightly frustrating but that was the only hiccup on an excellent visit.

Spencer Private Hospital Margate

Pain Management, Audiology, + 12 more

It was a little overwhelming as I was expecting to discuss fitting a coil and whilst that was mentioned, I was advised about having surgery which was unexpected. I found myself agreeing to the surgery despite not knowing much about it. The risks were not explained and I didnt find out how the procedure would be executed or potential recovery time that might be required. I feel a bit confused about whether this is the right course of action or not. I was not pleased to receive a letter that claimed the risks were explained to me, when they were not.

Spencer Private Hospital Canterbury

Pain Management, Cardiology, + 6 more

The waiting area felt like a barricaded corridor that was set up to harvest organs down the back of an alleyway. With the scales about a stretch of an arm away from the tightly seated row of patients looking directly at you, not much was existent of privacy. The room that I went into for pre op observation could be mistaken for the entrance door to a toilet cubicle. Inside was much similar. Repeated knocking from other staff member during your appointment also made the whole thing seem rushed. It didn’t feel like England, let alone Spencer.

London Bridge Sports Medicine

Sports & Exercise Medicine

Staff at both the receptions were welcoming , No waiting time . Saw the specialist regarding ongoing issues with my knees and toes, and the he was extremely helpful and informative. He took the time to clearly explain what was happening, walking me through the MRI images in a way that was easy to understand. All available options were discussed thoroughly, including injections and physiotherapy, and I felt fully informed throughout the appointment. . Overall, a very positive and supportive experience.

Mr Damien Yeo

Ophthalmologist

Dr Yeo saw my daughter who is 10 and had been having severe headaches. I’d read that pressure in the brain could cause changes to your eyes and headaches so we sought his expert advice. He used the latest technology available to check that the pressure in her eyes was ok and this really put our minds at ease. Dr Yeo was very thorough and his manner put me and my daughter at ease. Would highly recommend seeing Dr Yeo and cannot thank him enough for the care my daughter received.

Mr Christopher Buckle

Orthopaedic Surgeon

I needed a Total Hip Replacement. East Sussex gave me the option of choosing Sussex Premier health. I found Mr Buckle to actively listen to me, he was clear about the operation and there were no surprises. My post op appointment was great; clear and straightforward. I know what is and is not possible going forward. Mr Buckle should give what I guess might be called “bedside manner” coaching to some of his contemporaries and others coming up the “medical ladder” so to speak.

Mr Gurdip Shergill

Orthopaedic Surgeon

Had a review on my right shoulder today with Mr Gurdip Shergill at New Hall Hospital. He explained in detail the issues with my shoulder and how we could move forward with a plan. I was able to make an informed decision and surgery was decided. A rare gentleman in this busy world and with a smile. Very professional, never felt rushed and was given the option to ask questions. Very impressed and have asked for my husband to be also referred for treatment under Mr Shergill.

The London Clinic

Physiotherapy, Dermatology, + 13 more

I have always been happy with the service and patient experience at the London Clinic. However, when I went for my MRI on a Saturday morning, MRI department was closed and there was no information about it. I had to go around the hospital to try and find out what was going on. After about an hour I was finally sent to another MRI scanner on a different floor . The clinicians there were lovely and very apologetic about the experience I had although it was not their fault.

Mr Parijat Bhattacharjee

Obstetrician & Gynaecologist

My wife is vulnerable with a neurodegenerative disorder and I was concerned about her care considering it was for a delicate gynaecological procedure. I need not have been. The care, kindness and patience she received was truly exemplary and delivered with warmth the height of professionalism and clarity. Truly a beacon for the standard of medical care that all doctors should aspire to. Sincere thanks to the outstanding Mr Bhattacharjee and his team.

25 Harley Street

Obstetrics & Gynaecology, Urology, + 27 more

Dr. Teresa Castiello is an exceptional cardiologist and a true professional. From the very first appointment,she demonstrated great expertise, kindness, and attention to detail. She carefully listened to my concerns, explained my condition in a clear and reassuring way, and provided a well-structured treatment plan. I always felt supported and in safe hands. I would strongly recommend Dr. Castiello to anyone seeking high-quality cardiac care.

Dr Tsui Chin Ling

Dermatologist

My appointment was exactly on time. Dr Ling was lovely, she listened to me and was reassuring. She treated me there and then and I was only there for around 15 minutes. No waiting. Excellent service. Just a note: there are major roadworks directly outside the hospital so give an extra 10 minutes on your journey time when travelling to an appointment.

Mr George Fayad

ENT Surgeon

I have been experiencing sinus issues for some time which has recently become worse and started to impact my hearing. Mr Fayad examined my and explained very clearly the cause of my sinus problem and the potential steps required to resolve. Follow up actions are now underway.