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Cleveland Clinic Portland Place Outpatient Centre

Gastroenterology, Anaesthetics, + 10 more

I attended the Neurology Clinic at Cleveland Clinic, Portland Place London for a second medical opinion (covered by my insurance) and I had ALL medical reports with me. The booking process was straightforward, and the reception team were excellent—very responsive and professional, with great customer service. I also appreciated that the clinic arranged for my MRI images to be transferred ahead of my appointment, so the consultant would have access to my medical history. Unfortunately, I was very disappointed with how the consultation itself went. I came with up-to-date MRI scans (completed recently through an NHS neuroscience unit), along with relevant medical reports and test results. However, the doctor did NOT properly review my MRI images, stating they were “bad quality,” and instead suggested I pay privately for repeat MRI scans at Cleveland Clinic London 3Tesla MRI scanner (my all mri's were done on 3Tesla scanners). He also recommended another lumbar puncture, again privately, despite the fact that I have already had one. Overall, I left with the strong impression that the focus was on arranging further paid tests rather than reviewing the information already available and providing a clear second opinion. In the end, I did not receive any meaningful second medical opinion, no conclusions were offered, and I felt I had not been listened to. To be fair, Dr Wallace Brownlee was polite, kind, and his manner was professional. The neurological examination was fine. However, I still left without any explanation or diagnostic opinion, despite no recent change in my clinical picture that would obviously justify repeating tests before offering an assessment. Based on my experience, I would not recommend Dr Wallace Brownlee for someone seeking a genuine second opinion.

The Royal Marsden Private Care - Cavendish Square

Oncology

I have been under the care of Dr Alistair Ring since September 2024, and from my very first visit to The Royal Marsden, I knew I had made the right decision to begin chemotherapy there. During our initial consultation, Dr Ring immediately put me at ease, even though I had just received a difficult test result minutes before our meeting. He took the time to explain the Oncotype test for example and the treatment options available, making it clear that every step of my care would be centred around me. Dr Ring’s attention to detail and his encouragement to ask questions gave me great confidence and helped me feel empowered throughout my treatment. Following chemotherapy, I began medication that induced menopause, and thanks to his early guidance on potential side effects and how to manage them, I felt fully prepared. I also appreciate that he has been open to ongoing conversations about my treatment, including exploring HRT options, this openness means a great deal. The clinical staff at The Royal Marsden have been exceptional. They have consistently provided compassionate, professional care, and I genuinely look forward to seeing them at each follow-up. They remember small details and speak to me as a person, not just a patient, which makes every visit a positive experience. I cannot recommend Dr Ring and The Royal Marsden highly enough. I am deeply grateful for the outstanding care and support I have received and continue to receive from the entire team.

GenesisCare Cambridge

Oncology

I was referred to Genesis by the NHS consultant oncologist to receive radiotherapy and hormone treatment for for my diagnosed advanced prostate cancer. I was seen very quickly at the Newmarket (Cambridge) branch of Genesis. The facilities are modern with state of the art CT and radiotherapy equipment. At all times the staff of all disciplines and specialties were extremely helpful and understanding. After 4 weeks (20 sessions) of radiotherapy my regular attendance finished. However I will continue to have regular reviews there with the oncologist and be given the specialist hormone therapy and other pills to be taken for 2 years. Another impressive feature at Genesis is the inclusion of gym sessions under personal guidance from two expert trainers. This is most helpful in countering the muscle loss resulting from hormone therapy. I am continuing with these sessions for some weeks after completing my treatment. In summary, Genesis Care has provided the highest possible standard of specialist cancer treatment and I would strongly recommend this organisation when radiotherapy treatment is needed.

Nuffield Health The Manor Hospital Oxford

The Manor Hospital appeared clean, pleasant environment and staff were friendly. There is however one major issue - Car Parking. I nearly missed my appointment despite arriving 35 minutes prior. The car park does not appear adequate for the volume of patients and staff. A vehicle had been parked and blocked the car park, presumably because they thought were going to miss their appointment. This was resolved by creating a one way system which finally allowed me to, by luck, get a space. As an improvement it might be good if when booking, the booker tells the patient of possible alternative car parks in the area that they might have to use?

Mrs Divya Mathews

Ophthalmologist

II had an excellent experience under the care of Consultant Divya Mathews. She performed cataract surgery on both of my eyes with outstanding skill and precision. From the first consultation through to post-operative care, she was calm, reassuring, and very clear in her explanations, which gave me complete confidence and peace of mind. The results have been excellent, and my vision has improved significantly beyond my expectations. I am truly grateful for her expertise, professionalism, and compassionate approach, and I would highly recommend her to anyone seeking exceptional eye care..

Ellern Mede Ridgeway | Eating Disorder Hospital for Children

Dietitian, Psychotherapy

An amazing specialised unit Which is a privilege for any child My son aged 17 was very very poorly suffering with ARFID and extremely low weight Our 5 month journey has been outstanding, beyond expectations, pleasant safe environment, friendly experiences staff a feeling of home to home, excellent opportunities to pursue studies, welcoming supportive staff at all levels and positions, overall a positive experience with having my son who restored his weight and has fighted his life threatening situation now leading a normal life Thank you to the whole team and the management structure.

New Victoria Hospital

Ear Nose & Throat Surgery (ENT/Otolaryngology), Pain Management, + 26 more

My surgery took place there and had to stay overnight due to vertigo and dizziness. The hospital was friendly, new and pristine. The nursing staff outstanding as well as of course the medical team. I had dinner and breakfast and it was also healthy and delicious. Yesterday I returned to have the dressing removed and it was equally good. If any criticism would be to the pharmacy with a 30minute wait to get my prescription and also despite being a Bupa hospital not having the availity to charge Bupa for medication- I am under Bupa Global and in other Bupa hospitals this is the case.

Mr Jamil Ahmed

Plastic Surgeon

I had a breast enlargement done by Mr Ahmed back in October. I was very happy with the result and quite impressed by the care and attention received through all stages of the process, from start to end. Mr Ahmed has a very calm and reassuring way of explaining everything and I completely trusted him and the team he works with. I would definitely recommend Mr Ahmed and I am very grateful to him for the excellent job he has done for me and the care he took of me during the hospital stay (I had the surgery done one day and the next day I was back home). Thank you Mr Ahmed.

Dr. Hariharan Kuhan

General (Internal) Medicine

Dr Hari is a special guy. It took me a long time to find someone that could check my thinking on repurposed anti cancer meds and guide us professionally and expertly on top of our NHS chemo. We were used to a NHS oncologist sticking to the rules, no options ever provided and just a doom loop of bad news. Dr Hari has a warm manner, positive personality, super smart and we liked him immediately. He has guided us through an area we are new to and is always so helpful with our queries and issues. An absolute top guy and Doctor.

Mr Manoj Sood

Orthopaedic Surgeon

Mr Sood communication style is clear, uncluttered and direct. Our consultation followed a similar pattern . He ensured I was comfortable with what he had done, understood the likely consequences going forward and in the unlikely event of a issue with the replacement support was available. I left my final consultation with Mr Sood in the knowledge I had been expertly looked after by one of the best in his field. . Class Act.

Mr Pranay Singh

ENT Surgeon

Very kind and polite doctor. The problem was getting an appt. Leave two messages with his secretary and she never came back to me. Tried to book online but came to end of booking and it wouldn’t finish. Then phoned the hospital general number. Twice rang and after a while was cut off. Finally got through and sorted an appointment. Everybody at the hospital was very polite and helpful.

Peninsula Heart Clinic

Cardiology

This is the third time I have used Peninsula Heart Clinic and on each occasions I have found the staff to be friendly, professional and reassuring.. I was made very welcome and throughout my day I was offered refreshments to keep me going. The premises are immaculately clean and tidy and a credit to the staff. I can’t really fault the service offered.

Mr Maninder Kalkat

Cardiothoracic Surgeon

As stated previously, I had total trust and confidence In Mr Kalkat right from the first meeting we had with him. I had a major surgery with him at the Harborne Hospital and his expertise, skills and experience speak for them selves. I felt that I could raise anything with him and he was totally approachable and empathetic at every stage.

Mr Dimitrios Moschonas

Urologist

It was a pleasure to meet Mr Moschonas, he clearly explained the nature of the operation and the process of recovery thereafter. I went to the appointment with a long list of questions to ask and found that Mr Moschonas had covered all aspects of my questions… and more. I came away from the consultation confident that I was in good hands.

Dr Justin Gould

Cardiologist

Mr Gould was very friendly and diligent in organising various tests to clearly diagnose my heart issue. His speedy actions following the diagnosis were very reassuring He is also easily assessable for follow up consultations which are supportive and comprehensive. A highly professional consultant who I would confidently recommend.

Spire Manchester Hospital

Orthopaedic Surgery, Ear Nose & Throat Surgery (ENT/Otolaryngology), + 11 more

Very good. Only learning I would say is the pharmacy don't stock the medication and said they couldn't get it. Also reception tablets take too long to navigate and would feel better if staff would help complete things for a fuller experience especially for older people or people with children.