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Freedom Vision - Gloucester

Ophthalmology

I have had Cataract operations to both eyes January-March 2025. Things didn't start well when the Surgeon, in a 'telephone consultation' with me, committed to a price for the new lenses I would get. This was later overruled by the Management who told me the Surgeon didn't have the authority to agree a price with me. So I had to pay quite a bit more than I was originally told. As in some £400 per eye more. Amusing to observe how the 'care' (on the NHS, but sub-contracted to this private business) was promoted as being 'Exactly the same as Private Medical Care'. Oh no it wasn't ...it was much better. Once I was flagged up as 'potentially suitable for a PRIVATE operation' using Implants that were 'Not available on the NHS' I was treated very different. Previously done examinations were repeated 'to be sure'. Does that mean they are not sure if you are a NHS Patient? ;). Additional examinations 'not available on the NHS' were done. Am I being unfair? A short review would just say this: *Generally excellent professional friendly staff. * Medical care excellent. But.... Appointment waiting times need reviewing - I have always had to wait at least 45 min, sometimes more than on hour, before being seen. Why? If you depend on a relative or friend to drop you off and pick you up it sometimes got a bit difficult: Is this appointment going to take 30 Min, or 4 hours? Nobody knows. Admin/organization sometimes a bit confused - Why did I get an email survey for my right eye, and not for my left? Waiting in the corridor between different checks in different rooms a bit of a hit and miss - staff running around, folders being handed over, people sitting and waiting being missed, the order in which things were done got a bit confused sometimes, patients reminding passing nurses that others who arrived after them were seen before them. But all with good humor! But, in the end, I can see excellent again with both eyes - and that is what is really important.

Mr Tarek El-Toukhy

Obstetrician & Gynaecologist

It is important for me to leave a review here, as these overwhelmingly positive reviews played an instrumental part in us coming to meet Dr Tarek. From the first meeting, it was clear that they were all right: Tarek was by far the most professional and honest, yet warm and caring, doctor we met. We arrived to him after several consultations at private clinics, none of which felt right. A couple of months earlier, we had been denied access to NHS-funded IVF after I was diagnosed with a very low egg reserve just before I turned 40. Tarek didn’t sugar-coat it for us, but he urged us to start straight away, keeping us grounded as to our chances of success in the build-up to the process. Once we started, he was incredibly supportive and always available for questions. He scanned me frequently and kept altering the dosage to ensure the few eggs I had would have the best chance of becoming an embryo, growing increasingly positive, but still realistic, with every milestone we reached during the course of treatment. We managed to get five eggs, a high number for me, and only one of these matured into an embryo. I will never forget the day of the embryo transfer and how touched we were by his sincere wish for this single embryo to become our baby. It was warm and heartfelt in a way I couldn’t have imagined a clinical procedure could be. And against all odds, that one embryo, on the first cycle of a 10%-chance IVF process, turned out to be our beautiful son, who is about to turn three months old. We will be forever grateful to Tarek and the entire staff for this miracle.

Nuffield Health Brentwood Hospital

Anaesthetics, Audiology, + 35 more

After I had my procedure and was in the room, I needed to use the toilet, but I was hooked up to a catheter. Therefore, I could not go unaided. I needed to use the toilet for a poo and was desperate to go. I used the call button and told the nurse, who said they would come back. I was left for 4 hours in agony. I was really anxious as I had been told I was not to strain, and I was doing all I could to not mess myself. This left me really upset and agitated. I did not feel cared for at that time. The breakfast was very poor and not at all palatable. The fact that you could not get in the lift without someone tapping you in is ridiculous, as you then have to search for someone to assist. Also, when I subsequently came back for my catheter removal. There were no disabled parking spaces at the front, so I had to come in the back. I was told I needed to go to the ward. So I made my way to the lift and was very dizzy and weak. My wife left me at the lift to go to the front to sign me in, and the receptionist could not have been more unhelpful and stroppy. My wife then took me up in the lift, only to be told that they would not see me until she had gone back down to the reception. The other receptionist then signed me in and was pleasant, unlike the other receptionist. Sadly, small things let you down. But when you are a patient, you feel very vulnerable, and the lack of professionalism from a member of the team makes a big impact.

Mr Navjot Bhangoo

Orthopaedic Surgeon

We are beyond grateful for the incredible care my son received from this knee surgeon. From our very first appointment, it was clear that we were in the hands of a true expert—knowledgeable, thorough, and genuinely compassionate. The surgeon took the time to explain the diagnosis and treatment plan clearly, answered every question with patience, and made sure both my son and our family felt confident and at ease. The surgery itself went extremely well, and the results have exceeded our expectations. My son is healing beautifully and is already regaining strength and mobility thanks to this surgeon’s skill and precision. What truly sets this surgeon apart is not just technical excellence, but the kindness and reassurance shown throughout the entire process. We never felt rushed or overlooked, and the follow-up care has been just as attentive as the initial consultation. If you are looking for a knee surgeon who combines top-level expertise with genuine care and professionalism, I cannot recommend this doctor highly enough. We are so thankful to have had such an amazing surgeon guiding my son’s recovery.

Dulwich Podiatry

Podiatry

Zack treated my son for deep verrucas caused by swimming, and I honestly couldn’t be happier with the care we received. The diagnosis and treatment were done in the same appointment, and everything was handled with so much care and professionalism. My son is 9 years old and was understandably nervous, but Zack was fantastic at keeping him calm, confident, and engaged throughout the treatment. He was reassuring, patient, and made the whole experience far less daunting. The treatment itself was quick and very well managed. We went back for a follow-up today and were given the all-clear, along with a top-up treatment to remove any remaining dead skin and ensure nothing was left behind. Zack explained everything clearly to both my son and me, which really empowered us and reassured us that this was the best course of action. Zack was excellent — funny, caring, and professional — exactly what you want, especially when treating a young child. I would highly recommend him without hesitation.

Mr Muzaffar Ali Anwar

Vascular Surgeon

⭐️⭐️⭐️⭐️⭐️ I am extremely pleased with both the treatment and the overall experience. From the first consultation to the final follow-up, everything was handled with the highest level of professionalism and care. The surgeon demonstrated exceptional expertise in treating my varicose veins, clearly explaining each step of the procedure and making me feel completely at ease. The treatment itself was efficient, precise, and the results have exceeded my expectations. I truly appreciated the attentive approach, medical competence, and reassuring manner throughout the entire process. I would highly recommend this surgeon to anyone seeking expert care and outstanding service.

Dr Maha Awadalla

Paediatric Neurologist

We had a very positive experience with Dr Awadalla. She was extremely polite and helpful throughout the appointment. She took the time to ask detailed questions to fully understand the background of my daughter’s headaches. We really appreciated that she laid out a clear plan going forward, including how to continue the current medication and what the next steps would be if things don’t improve. Overall, it was a very helpful and reassuring consultation, and we felt that our daughter was in excellent hands.

Mr Syed Neshat Anjum

Orthopaedic Surgeon

I had pain in my ankle. It had become more painful over the past two years.I had broken my ankle in 1999.have had several operation and the ankle had been fused. What was needed for my treatment was investigated and a clear plan of what was going to take place was explained. The ankle was no longer fused and so Mr Anjum cause of action was to redo the fusion with a bone graft again. All went well and I followed all his instructions. Am just having some physical therapy to strengthen muscle.

Dr. Akan Eka

General Practitioner

I am extremely grateful to Dr Eka for the outstanding care given to my dad. Dr Eka was exceptionally knowledgeable and reassuring and took the time to provide tailored care. He went above and beyond to ensure my dad was well looked after and clearly explained the plan going forward, which gave our whole family great reassurance. A genuinely dedicated and compassionate doctor. I couldn’t have asked for better care. Thank you.

St Giles Physiotherapy

Physiotherapy, Sports Rehabilitation, + 1 more

I was recommended St Giles physiotherapy to take our Son to as he was complaining of knee pain. Claudiu diagnosed what was wrong and gave our son various exercises to do to help with the pain. Our son also had laser treatment and massages which really helped. The exercise programme we continued with at home too using a friendly app to track progress. I highly recommend St Giles physiotherapy and Claudiu.

Dr Sundeep S Kalra

Cardiologist

I went for a routine checkup (ECG, stress MRI, blood tests) following my stent operation that Dr Kalra performed two years ago. As always, very thorough, great manner - anyone unlucky enough to have a heart condition will always be super lucky to have Dr Kalra look after them. I have no words to say how sincerely grateful I am to him for all he has done for me - highly recommended :-)

Cleveland Clinic Portland Place Outpatient Centre

Gastroenterology, Anaesthetics, + 10 more

The MRI scan was really quick, and the staff made sure I was comfortable the entire time. They were really kind, and explained every step of the process so I knew what to expect. As it was an abdominal/pelvic MRI scan, I was given gowns and socks to wear during the procedure, so I didn't need to worry about having metal in my clothing. I also received a CD of my scans on request.

Private GP Extra

General Practice (GP)

Dr Simon gave me a thorough explanation of my condition and any risks associated with it. He carried out all required tests and called to chat through my blood test results and to make any recommendations. Through Dr Simon’s clear explanations I’m now far more reassured about the condition, and how to deal with future occurrences. Many thanks.

Mr Oliver Dean Stone

Orthopaedic Surgeon

I found the whole process very professional and reassuring. Every step was explained in terms that were easy to understand. I would very much recommend Oliver to my friends and family. The Physio was excellent, again I would recommend Jamie, again everything was explained. Overall I would recommend Nuffield to friends and family. Keith R

The Harborne Hospital, part of HCA Healthcare UK

Cardiology, Gastroenterology, + 10 more

Very easy to make an appointment and quick range of dates offered to my convenience.The hospital is fairly convenient from home and the nice to have features of free parking,WiFi and coffee in comfortable surroundings are appreciated.The hospital is modern and spotlessly clean.The staff and friendly and give clear explanations.

CAS Medical

General Practice (GP), Primary Care

Had a visit recently pre-christmas for a TSW flare up. Doctor was extremely kind, took all my concerns on board and didn't push me into using any medication I didn't want to. Went away with a prescription for medication I was happy to use and am feeling much better. Would use again if it was required.