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Cleveland Clinic Moorgate Outpatient Centre

Imaging (Scans), Cardiology, + 8 more

it's the Grosvenor Cleveland First experience Anweek today Monday i went for a blood test and Ultrasound both appointments were on time. The next day i had an appointment by phone some sort of registration ( by the way this was the 10!th registration ) Our life doesn't revolve over your hospital so many registrations what for and you still got it wrong it's frustrating and monotonous.) I would try and find an easier way for patients . let's go back to the phone registration the gentlemen tells me i have to do a blood test and a swap, i told him i was there yesterday and i did a blood test he told me that i have to go back as they forgot to do another blood test and the swap. Forgot i found that very unprofessional so on Wednesday i went back when the nurse took me she took me to the room did the blood test and another nurse came for then swap i was told i need to go and do and ECG a test that i wasn't aware of i became stressed and furious i turned to the poor nurse and said to her i am not doing an ECG and to cancel it. i found the whole situation unprofessional. Thursday arriving to the hospital' early in the morning' once again registration and then a Porter came and took' us to the room. a few minutes later the nurse came and of course another registeatiôn Room nice but no cupboard to hang your coat. it rains a lot in England we wear coats .My surgeon came and explained the procedure and few minutes after he left went down for the operation all well to this point Eventually i was up and nurses came to check all was well Food Menu is very unhealthy no salad no fruit juices i would suggest you get a dietician it's shameful your Menu I was discharged by Professor Hakim at around 3:30' the nurse went to get the discharge letter and told me that i have an MRI at five i told her to cancel it no need for MRI after the operation When i came to leave nobody told me what i had to do was given some plasters and i asked if i could have a shower n was told not today tomorrow i went to the desk on my way out to query an extra bill i wanted to know what it was for and he couldn't tell me i said where is your account department and he said we don't have one on the premises this huge hospital doesn't have an account department in short when i know what its for i will not pay even'. on my chart why Good luck you have a very nice hospital but very stressing and there is a lot of' things you have to work don't think it will be my first choice

Cleveland Clinic London

Anaesthetics, Cardiology, + 10 more

The appointment with the specialist gastroenterologist and blood test, reception, bookings etc was fine, no wait, quick, efficient and friendly. All very good. The MRI was another story. I have shared my feedback with the experience team. See below. How are your staff performing procedures on patients trained? The team I was handed over looked more like students under training with no supervision, it was scary to be left alone with them for an MRI. Are you cutting costs so that no doctors are available on the day of my procedure? I have been better taken care of by the NHS ! I have just had the worst experience for what should have been a simple MRI procedure. The team I was handed to were unable to find a suitable vein to perform the dye injection. They tried several times, I asked to call someone else to try, the man who arrived didn't manage either and it was even more painful, they ended up harming both my arms. There were no doctors available. I insisted to see one. They said we could maybe do the MRI without the dye solution injected in my arms. They asked me what I wanted to do?! I replied I was not a doctor and the decision was not with me as I have no idea what it involves. Finally after waiting for over 20mins in a freezing room, with just a light layer to cover me, a doctor arrived. He said we shouldn't do an MRI without injecting the dye solution. Eventually he managed to do the needle procedure very well and easily and it was not painful at all. He left straight after. The MRI happened but no explanation was given to me by the team, who looked more like "in learning students with no supervision", I just prayed they actually knew what they were doing but I was very doubtful... no feedback on how it went, how long left during the MRI, when the results would be coming etc. I had MRIs with HCA in the past, a totally different experience. Doctors seem to be good at Cleveland but the staff I met yesterday was undertrained and there is obviously a management / administration problem. NHS does better on some instances. We pay a fortune for these types of clinics, this is shocking. I will never trust this place for any further procedures handling my health and body.

Fitzrovia Suite

Obstetrics & Gynaecology

We opted for private care at UCLH because we wanted the birth experience to be as positive as possible. As a medically uncomplicated patient I felt that I may not receive much attention or time on an overstretched NHS ward. I also had some anxieties around birth (as a healthcare professional myself) and felt reassured to be receiving consultant-led care, from a clinician with whom I was able to build a trusting relationship. Shalini provided exceptional care from 32 weeks pregnancy and after delivery. She got to know me and my partner, and understood our priorities and concerns. I had previously found it hard to make decisions around birth. Shalini provided us with evidence, data and her experience - this empowered us to make our decisions. She spent a lot of time with us and brought great care, empathy and kindness to her practice, as well as her excellent clinical skills. When we had questions, fears or anxieties Shalini was able to reassure us, both with her kindness and her experience and expertise. The care she provides is holistic and individualised - she advocated for me in many ways and empowered me to advocate for myself too. We had an elective caesarean at 39 weeks. The surgery was pain free and crucially for me, I felt confident and safe - something that was not natural for me in approaching birth. Shalini was close at hand to care for us before and afterwards. I made an excellent recovery and have healed extremely well. I recommend Dr Shalni in the strongest terms to mothers and families looking for private care at UCLH. Shalini is passionate about obstetrics, her patients and practising medicine. It is a great privilege to be cared for by a clinician at the top of her field, who clearly cares deeply about her patients.

Chapter One Dental Clinic

Dentistry

I visited Chapter One with my 4 year old child, we both had an appointment with Ashley. The practice is immaculate, beautifully designed and feels more like a luxury spa than a dental practice. Staff were extremely friendly and helpful, we were made to feel welcome and relaxed. Ashley was charming, instantly putting us at ease, involving my daughter with everything she was doing and making it a fun experience. With regards to my appointment, Ashley was very informative, ensuring I had time to ask questions and I left assured I was in highly capable hands. All the equipment was state of the art and I now have ultimate confidence in my dental routine. Easily the most professional and positive dental visit I have had, I would thoroughly recommend Chapter One and will be signing up to one of their care plans for my family.

Pure Sports Medicine - St Paul's

Nutrition, Osteopathy, + 4 more

I saw Alex Townsend for a running injury on my foot/ankle via Bupa. He was very professional, provided great care, and was excellent at communicating his thought process as he inspected my injury. He was efficient and determined in getting me the necessary follow ups booked timely when I told him I had an upcoming race. He referred me to Dr. Burdon who was also very professional and provided great care. After our follow up, Alex provided me with useful training resources for foot taping and running. He performed walking and running gait analysis on me. It was insightful to hear his analysis, and it formed the basis for him to refer me for additional foot physio appointments to strengthen my foot and minimize chance of future injuries.

Professor Arpit Jariwala

Orthopaedic Surgeon

I suffered a severe full pectoral rupture in 2021 during the Powerlifting British Championships, attempting a 190kg bench. Mr. Jariwala reviewed and scheduled and urgent surgery explaining the steps throughout. Following a long surgery my pec was reattached and the extent of the repair was thoroughly explained. Quite a large scar was left but very little physical deformity can be noticed. Recovery was painful, but as a powerlifting coach it was very important that I managed to recover in order to continue my participation in the sport. I was back to competitive lifting within two years and with continued focus on strengthening I was able to bench 200kg in November 2025, more than I had ever attempted prior to injury.

Dr. Arindam Das

Paediatrician

Dr Das and his team have been looking after my daughter for over six years. The service they provide has made a huge difference to our lives and has greatly helped my daughter manage the symptoms of her IBS. Dr Das is an asset to any team; he is kind, caring, and always has a smile on his face. His warm energy helped my daughter feel at ease during every appointment, despite the challenges she faces due to her neurodiversity. He always spoke directly to her rather than to me, and he truly listened. Over the years he has explored a range of options to help manage her symptoms, and nothing has ever been too much trouble. We are incredibly grateful for his continued care and support.

Mr Chokkalingam Arun

General Surgeon

Great surgical experience and service provided by Dr Arun. The lived experience was more extreme than I had anticipated in terms of immediate post operative on ward, but thats likely on me to ask more questions but until you are going through, maybe its better not to know too much. Dr Arun made time to answer the questions asked pre and post operatively, I'm really grateful and am making a good recovery. I'd have no hesitation to go through it again if that was needed and I'd highly recommend Dr Arun of I knew someone needed similar to me. Thank you for what you do.

London ADHD Clinic

Psychiatry

From the first conversation with the practice Manager to the appointment i felt at ease, and confident that the clinic would be able to help me, the response to my questions was promptly answered and further assistance was no trouble at all. Dr Perecheria was friendly, welcoming and helped me with everything i needed and the follow up documents where sent very quickly. i would highly recommend the London ADHD Clinic to anyone looking for diagnosis, or further help.

Mr Christopher Duff

Plastic Surgeon

Mr Duff has an excellent bedside manner. He was extremely reassuring and removed any feelings of anxiety throughout my procedure. I am very pleased with the result of his surgical procedure to the lesion on my finger. Whenever you see him, you feel unhurried and he always adresses any queries or concerns you might have. I have no hesitation in recommending Mr Duff to anyone who requires his specialist skills.

Mr Anthony Oloruntoba Owa

ENT Surgeon

It was a visit regarding my breathing issues as my nose is bent dr owa explained the reason I have issues and the 2 courses of action that can be taken also explained how to correctly apply spray. Dr owa also explained he wants me to have a ct scan and a nasel scope to fully evaluate the issue and take the best course of action. he was clear and was happy to answer my questions

Simply Meds Online Pharmacy

Pharmacy

Really simple to order medications. Fairly straightforward experience. The problem starts and ends when the fact that they use Royal mail for deliveries. Had I known, I would have ordered elsewhere. Royal mail consistently mess up on deliveries especially on my area, and it's impossible to get through to customers service (which is non-existent really at Royal Mail).

Miss Chrissie Laban

Breast Surgeon

Miss Chrissie Laban is just wonderful! She has been incredibly helpful, and not just for the condition that I was seeing her for, but also for another issue that was found. She made sure I was seen by all the right departments and also made sure that I had all the information about what was found. I am so grateful for everything that she has done for me.

Mr Enyi Ofo

ENT Surgeon

I recently had nose surgery with Dr. Ofo and couldn’t be happier with the experience. He was extremely professional throughout the entire process, making me feel informed and comfortable from start to finish. The surgery went incredibly well, and I can already breathe so much better. I’m very pleased with the results and highly recommend Dr. Ofo.

Spire Little Aston Hospital

Ear Nose & Throat Surgery (ENT/Otolaryngology)

I would totally recommend Little Aston hospital and Mr Goswami as my surgeon and his team of professionals who work closely with him since I was in a lot of pain with my foot and due to my profession needed the operation. You are in such good hands and the team make you feel at ease and deliver the best possible care- with you as a priority

Mr Stephen Tai

Orthopaedic Surgeon

I had several conversations with Mr Tai before my hip replacement and I was fully confident I was in good hands. He talked through everything and answered all questions / concerns I had. Recovery has been amazing and I am very happy with the results. I would definitely recommend and will be returning for my other hip when the time comes.