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The Royal Free London Private Patients Unit

Breast Surgery, Ear Nose & Throat Surgery (ENT/Otolaryngology), + 18 more

I had two visits - a pre-surgical assessment and 3 days later I returned for breast cancer surgery with an overnight stay. I have a few hopefully constructive observations: There was no evidence that any information collected at the pre-op meeting was transferred to the team admitting me for my operation. The inefficiencies of this became laughable at times and is a waste of your precious resources and my time . Eg wanting to repeat mrsa tests and weight/height checks because they hadn’t checked their records from 3 days prior. I was told I couldn’t go down to surgery without a Pregnancy test. I had to be very firm that I had the right to refuse and was made to feel like I was being difficult when the truth was very different. The consultants stepped in to support my position and my right to self advocate. The number of different contact points with junior/assistant nursing staff during my 28hr stay was startling, I lost count. There was no continuity at all which led to more observations that necessary (literally 5mins apart because of a lack of communication) and at other times several hours without any contact at all I twice had to tell staff not to put blood pressure sleeve on the arm that just been operated on as they were clueless regarding the surgery I’d had. It’s a general ward so I accept there are no/fewer specialists (eg for breast cancer) but the lack of interest/knowledge was frustrating and in stark contrast to other private hospital experiences I’ve had during this journey. Minor point but there were no towels or toiletries in the en suite and the shower set up was totally impractical for post surgery washing (as the hand held show was missing). I was offered option to use en suite in another room - staff did their best to find a solution and my husband was able to support me.

Mr Niall Sullivan

Orthopaedic Surgeon

Was a very anxious patient, first time ever having an operation. Every thing explained very clearly to me by Mr Niall Sullivan; who made me feel at ease straight away. Had right hip full replacement. My opp went well no complications. In recover for about hour. Back up to my room which was outstanding absolutely spotlessly clean. I was up walking with a zimmer frame three hours later. No hip pain whatsoever. Just discomfort from the operation. On a scale of one to ten was a three .Next morning was up washed dressed walking with sticks up and down the corridor. Was discharged that afternoon. I did all laws asked to do. Exercise whilst lying down. Made sure l was up and walking every hour. Didn’t need any pain relief after four days. I had my dressing removed fourteen days post opp. Which had healed nicely. I continued with other exercises . Standing and sitting walking . As my physio leaflet advised. And moisturised my scar twice daily with an oil. I did not cross my legs bend more than 90 degrees. Or twist to my side. The hand grabbers a must and my shoe horn . Eight wks post opp now walking with out any aids. Am driving swimming walking around 10/ 16000 steps a day. I still listen to my body and act accordingly. My advice would be for this type of surgery comply totally with all the advice you given. Can’t thank Mr Sullivan and all his team for a knew lease of life.

Mr Gavin Macpherson

Orthopaedic Surgeon

I have never used private health care before and had been quite anxious. My first meeting with Gavin Macpherson, who had been recommended to me by a neighbour, was very reassuring. He was very clear in his discussion regarding my knee: looking at the x-ray, talking about the nature of the operation and describing the aftermath of the operation. It was a very helpful and supportive meeting. Gavin came to see me in my room before the operation. I didn't recognise him at first in his surgical kit! He was friendly, kind and reassuring. The operation went smoothly. Gavin called into see me several times afterwards. He had been pleased with the operation. I am delighted as I have had little severe pain - less than I had expected, some swelling but no bruising. Ten days on I already have promising mobility!

Dr. Seren Mirza-Davies

Dentist

My daughter had a routine check up and a filling was recommended. My daughter was extremely nervous and became upset following the appointment. We returned to the dentist and Dr Seren welcomed us back to the treatment room and talked my daughter gently and thoroughly through the process. In the day of the appointment., Dr Seren and assistant moved treatment rooms to ensure my daughter had a TV screen to distract her. Dr Seren took the appointment at my daughter's pace and kindly described each stage of the process. My daughter and I are left with an excellent impression of Dr Seren, Quality Dental and our nerves associated with the Dentist have been lifted. Dr Seren has such a lovely manner, from the way she spoke to my daughter, to me and to her staff, she is a credit to her profession.

Thompson & Hardwick Optometrists

Audiology, Ophthalmology, + 1 more

Truly Exceptional After experiencing pain from my new hospital contact lenses I was able to book an appointment with Drew far sooner than my Hospital would see me. Drew very quickly determined that ill-fitting lenses were causing Conjunctival Prolapse and advised how best to proceed. Essentially the lenses used by my Hospital were not appropriate for my eyes and, since the Hospital will not use alternative lenses, Drew was able to fit and supply better lenses. These new contact lenses give excellent vision and comfort, even though I have a particular eye condition which makes it very difficult to fit contacts, despite lenses being the only solution for me. Thank you Drew and Team!

Clinicbe

Cosmetic (Aesthetic) Medicine, Nutrition, + 1 more

I have been visiting the clinic for many years for injectables (Botox, Profhilo, Mesotherapy) and other skin care treatments (HIFU, Microneedling) and cannot speak highly enough of Dr. Kubicka and the rest of the team. They are utmost professionals and a very welcoming. I am given a personalised plan to ensure I have the best treatments for my skin and age. Appointments are never rushed, which I love. If I have any questions, relating to a treatment I haven't yet had, they always have the time to discuss. Highly recommend and will continue to return.

Ms Eleni Mavrides

Obstetrician & Gynaecologist

Having had my son born at Portland hospital, the experience had been amazing, I was well look after by Eleni Mavrides our consultant! Our son was a miracle baby after a failed IVF and being an older mother, Eleni has been the most amazing, Kind and the most efficient consultant l have ever met! Her warmth and kindness has been exceptional. My surgery went very smoothly and she performed the surgery with excellent care and fantastic professionalism! You would be very lucky to have her!! She is a five star human being!

Mr Guirgis Awad

Plastic Surgeon

After years of discomfort and feeling self conscious I decided to have a breast reduction. MR Awad from the moment i met him, made me feel comfortable. He listened to all of my concerns and found out exactly what I wanted, explaining every step of the process and answering all of my questions. He is an excellent surgeon and I truly couldn’t be happier with the results, I would recommend him to anyone thinking of having surgery, he genuinely cares about his patients and has given me back my confidence.

Newmedica Slough

Ophthalmology

We checked in early, due to traffic, 20 minutes early at 13.10 for an appointment at 13.30. At 14.05 I returned to the reception desk to ask why a large number of customers had arrived after us and been seen before and the Team Lead stated that she would check for me. She came back 3-4 minutes later to notify us that the reception staff had not booked us as arrived. We were told that they were sorry and that we would be moved to the front of the line. We did not have a very good experience with you.

Mr Saheel Mukhtar

Urologist

Saheel puts one immediately at ease with his friendly smile. He was quite happy for me to have my wife in the consultation and was alway interested in her observation which he also passed onto my GP. His team were as pleasant in their consultation as Saheel himself. It all comes from the top. He turned what was beginning to be a traumatic experience into a walk in the park. Thanks so much Mr Dr Mukhtar .

Mrs Elodie Poissenot

Physiotherapist

I am seeing Elodie on a regular basis for endometriosis pain. Elodie is just incredible. I’d been to a previous physio at another clinic and she didn’t understand endometriosis at all, and Elodie knew everything! Having a therapist that understands the complexities of endometriosis is so reassuring and comforting. She is also on a human level kind and understanding. I am very grateful to have found her.

Mr Billy Jowett

Orthopaedic Surgeon

This was my 3rd Consultation with Mr Billy Jowett and his "bedside manner" was excellent (as was the case on my previous two Consultations). I really felt he was listening & understanding every concern I raised & he was willing to discuss & explain ALL the Options open to me. He also takes great care to produce a first class Clinic Letter which clearly covers everything we discussed & the way ahead.

Cleveland Clinic Moorgate Outpatient Centre

Imaging (Scans), Cardiology, + 8 more

This time I had a video/Zoom call with my consultant. I have replied to previous questions according to my previous experiences when being seen face to face.. As always the Cleveland Clinic makes all medical situations as pleasant as possible …every question I had was answered completely and fully in “layman’s” terms.. It is reassuring to be a patient at The Cleveland Clinic.

Tayside Complete Health

Cardiology, Clinical Psychology, + 18 more

Was overnight stay at Ninewells Hospital in Dundee, all staff were very polite and courteous to myself and the other 5 people within the ward during my stay. The team were very attentive to each individuals needs, which made for a pleasant stay. Facilities were clean and if any ‘accidents’ occurred then these were addressed immediately to promote cleanliness in the ward

25 Harley Street

Obstetrics & Gynaecology, Urology, + 27 more

I was here to get an up to date ray on my, to help my chiropractor see whats really going on with my back. This process was done quickly, efficiently with discretion. Images were quickly sent to my chiropractor for immediate review after, and appropriate treatment given by chiropractor thereafter. Great no nonsense process,, that caused zero stress, worry and anxiety.

Nuffield Health The Manor Hospital Oxford

It has been an absolute pleasure working with Professor James East. He is extremely knowledgeable, listens and takes note of everything I have said to him. I have seen several doctors before but have never had an experience like this. After a few tests he found out what my problem was and I am now on treatment. Highly recommend.