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The Harborne Hospital, part of HCA Healthcare UK

Cardiology, Gastroenterology, + 10 more

On arrival I waited in the reception area and there were already 3 other patients waiting for admission. The escort took the first one up and followed with the second and third. On his arrival back in reception he then disappeared through a side door. I thought he probably needed the bathroom but by the time it was 7.35 (and I had been waiting since 7am) I asked reception when I was going to be shown to my room. At which point he phoned the escort who then reappeared. When the nurse came to talk me through everything on admission I had to ask about the emergency call button. She had completely forgotten it and left it on the wall. When I came to put on my theatre gown one of the ties was missing at the neck I was told to just hold it Surely a hospital I am paying so much for can afford another gown?? I gave her my medication and she pushed it into the bedside cabinet and nothing further was done with it until I asked later in the day. I was amazed that the omezrapole had been missed off my medication list. I had to ask for it despite me going through all my medication at both pre- assessment (where I was told it was very important to take) and admission so it was all on the computer. Then, as they hadn’t been given my medication earlier in the day, the pregabalin had not been written up in time and was prescribed to start the following day (also see above about computer listings) I had to insist that I needed it that night. I was never asked if I wanted help to wash or shower so had nothing during my 2.5 days on the ward. And as I was tethered to the bed with a catheter I could not get to the bathroom on my own. Catering - staff were very pleasant but the menu seemed to be very rice based. Also it would have been nice to have a couple of tea/coffee rounds during the day instead of having to bother the nurses by pressing the emergency button to ask for a drink. I kept complaining how dry I was and had difficulty to even talk but I was never offered a saline drip. It took 3 days plus for this to wear off by drinking lots of water which in turn caused a lot of acid reflux from my hiatus hernia - something that has been ongoing since my discharge. The dry mouth also made it very difficult to swallow medication. Physios were very pleasant girls who walked me round the ward and gave me a leaflet about exercises but didn’t actually make me do even the simplest of them. On discharge I was fitted with a catheter. My discharge notes told me to go to a GP in 7 days for removal. Apparently GPs do not provide this service and when I phoned the ward for help the nurse was horrified that I had been given those instructions and that an appointment had not been arranged for me to go back to the Harborne. I am attending tomorrow so I will be interested to see if this all takes place. Overall this is the fourth private hospital I have been in and although the surroundings are probably the best I felt the 'in house' service was probably the worst. This is with the exception of the consultant, theatre staff and Claire (one of the night time nurses)

Eastwood Community Endoscopy Centre LTD

Gastroenterology, General Surgery

I went in today for my first ever colonoscopy. Although I was nervous, every staff member I met made me feel comfortable and at ease. there was a brief 10 minute wait before I saw the nurse, who was very informative about the procedure and took some recordings (blood pressure, heart rate etc.) before asking me some questions. After not very long at all I went into the room to have my procedure and Samer and his team were excellent in talking me through the process, what I might experience, and how long it would be. They regularly checked in on me throughout to ask how I was doing. Regarding the colonoscopy itself - overall I felt no pain at all really - some discomfort from the gas (which they make you aware of) but otherwise it was fine. I chose sedation rather than gas & air, and found this worked well for me. It is an odd sensation in general; but manageable. The procedure took maybe 20 minutes, before I was moved to recovery. The recovery nurse & all staff members there were very friendly. They read me my report, made sure I understood the results, and gave me some biscuits and squash (which I was grateful for after 24H of not eating!) - I was out from here after around 20 minutes, having no notable lingering side effects from either the medication or procedure. Overall, fantastic service from everyone. Thank you so much.

Mr Divyang Shukla

Orthopaedic Surgeon

I have been lucky enough to have been treated and operated on before by Mr Shukla,, which was why I asked to be referred to him again. Mr Shukla greeted me smiling and was very friendly. He had taken the time to not only review my scans etc for my current visit, but he had also revisited my notes from my operation back in May 2012, which went very well with no further issues. Mr Shukla had also researched my medications, from my notes regarding my open heart surgery in October 2025. My examination was careful, thorough and sympathetic. The explanation of the outcome from his examination and scans was very good and I understood all that was mentioned, with opportunity to ask equations. I did not feel rushed at all and I left the appointment a very happy man, comfortable and confident in what was said. I would not wish to be seen by another Consultant in relation to my medical issues regarding my shoulder. Thank you Mr Shukla.!

Osteopath West

Neurology, Osteopathy, + 2 more

I had an outstanding experience with this osteopath. From the very first appointment, their professionalism and kindness immediately put me at ease. They take the time to listen carefully, explain every step of the process, and make sure you feel fully supported throughout the treatment. Their depth of knowledge is truly impressive. You can tell they are highly skilled and passionate about their work, and they approach each session with precision and confidence. They quickly identified the root of my problem and tailored the treatment perfectly to my needs. The results have been remarkable. I noticed a significant improvement not only in my pain levels but also in my overall mobility and well‑being. It’s rare to find someone who combines such expertise with such exceptional care. I highly recommend them to anyone looking for effective, thoughtful, and truly transformative osteopathic treatment.

Mr Shilen Patel

Oral & Maxillofacial Surgeon

I have been so pleased with my experience of surgery by Dr Shilen Patel. At the first consultation he explained very clearly and in detail what my operation would entail and the possible risks, but without scaring me. This gave me a lot of confidence for the day of the operation, and the surgery went very well. When dressings were removed 10 days after my operation I was really surprised to see how neat the wound was, and it was healing nicely. I had very little pain, and Mr Patel explained to me at my follow up appointment that the tumour had been removed fully without rupturing, so there is very little chance of it returning. He had also explained how they had worked to ensure they did not damage a nearby nerve which I had been so relieved about. In conclusion, I was very pleased with the overall treatment received and with the care and respect I was shown. Thank you.

The Lindo Wing at St Mary’s Hospital

Respiratory Medicine, Dermatology, + 21 more

I had an excellent experience at the Lindo Wing. Everyone (midwives, baby doctors, anaesthesiologists) were exceptionally calm, supportive, and reassuring throughout my stay. Every step was clearly explained, and all questions were answered with patience and care. Even with the smallest concern about my baby’s health, a neonatologist was promptly invited to carry out a full assessment, which gave me great peace of mind. I was also supported with my baby’s breast attachment immediately in the delivery room, which was incredibly helpful. The rooms are very well equipped, and during delivery both my and my baby’s heart rates were continuously monitored and carefully assessed. After the birth, we received ongoing guidance on next steps, and both my baby’s and my own health were checked frequently and thoroughly.

Kidswell Health

Child & Adolescent Psychiatry, Endocrinology & Diabetes, + 3 more

Honestly, it was an amazing experience from start to finish. Everyone I spoke to was incredibly friendly and efficient, and the attention to detail really stood out. The clinic is thoughtfully designed to appeal to all ages — my 8 year old was quite apprehensive beforehand but ran straight in as soon as she spotted the Rubik’s cubes. The doctor was warm and approachable, and I was genuinely surprised to receive his report within just a few hours of the appointment. I’ve been to private clinics before, but nothing has compared to this level of care. Even being asked for feedback shows how much thought and consideration goes into Kidswell Health.

Mr Wissam Abou-Chedid

Urologist

I was referred for treatment of prostate cancer and he provided detailed information of the techniques available for surgery and the outcomes he had achieved so I could make an informed decision. He saw me pre and post-operatively to assess and reassure me and the procedure went very smoothly. He even found time to ring my wife after the procedure to reassure her that it had gone well. On removal of my supra-pubic catheter I had no urinary incontinence which was an an amazing outcome and completely attributable to his novel technique and skill as a surgeon.

Mr Michael Crabtree

General Surgeon

For each of the initial consultation, surgery and post-op follow-up Mr Crabtree provided an excellent service, instilling confidence through friendly yet consise communication. My hernia repair operation was very much a success and my speedy recovery I believe was down to the surgical skills of Mr Crabtree. It would have been nice for me to have had a brief meeting with Mr Crabtree on the day (the post-operation) to discuss a concern. That said, the nurse looking after me was able to convey that all had gone well and that no complications were envisaged.

Cleveland Clinic London

Vascular Surgery, Gastroenterology, + 10 more

I have been privileged to have had the expertise of the wonderful Professor Bernard Prendergast on several occasions over a span of around 15 years now. As always the care is outstanding. He effortlessly puts you at ease and kindly explains everything clearly and professionally. What might seem completely impossible, in his hands is entirely possible. He's proved that in my case. He's exceptional! I'd also like to say thank you for the care and efficiency of all the staff.

King Edward VII's Hospital

Urology, Dermatology, + 25 more

The staff at the hospital were all very friendly, helpful and efficient. They understood the importance of admission for surgery to the patient and were very supportive. All of the clinical and medical staff were first class, but the support staff were also excellent. The room was clean and comfortable and I was well looked after. The menu options were very good and the food was delicious. I have no hesitation in strongly recommending this excellent hospital.

Mr Haroon Majeed

Orthopaedic Surgeon

I was quite anxious about having an op n my foot but from the begining the first consultation Mr Majeed put my mind at rest, explained everything and is calm, warm and freindly. I felt in safe hands. The aftercare has been amazing too, as I've been slower than most to heal and Mr Majeed has not discharged me quickly and is monitoring my healing. I would highly recommend having surgery with Mr Majeed, you really feel in safe caring hands.

UK Vein Clinic - Birmingham

Vascular Surgery

Not a good experience as I imagined paying privately would give. Unable to get prescription due to Dr putting my name as prescriber ? Telephone answering machine usually and although tried to sort I was left without medication . Reacted to dressings again so not feeling good at moment 😩 Please remember conversation during the procedure makes it a lot more invasive. Hoping this time I will free from pain !

Mr Sanjay Patel

General Surgeon

The doctor was super friendly, professional and understanding. He answered all the questions and made all insecurities and concerns go away. I love how we chatted away during the treatment making me forget that I am having one. Dr Patel made it look and sound so easy as he performed the procedure in mo time. Could not be more satisfied.

Dr. Jessa Morton

General Practitioner

She was very competent and asked all the pertinent questions regarding my medical history and the issues that had me currently seeking a consultation. She was also very compassionate and informative and by the time the consultation I knew I had found the right professional to help me manage my symptoms.

Mr Quen Tang

Orthopaedic Surgeon

This was my last appointment on my journey of a shoulder replacement. Throughout mr Tang has been an excellent and professional surgeon. Mr Tang talked me through the procedure explaining how everything would happen. Mr Tang and his team have excellent and I am delighted with the outcome.,