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Freedom Vision - Gloucester

Ophthalmology

I have had Cataract operations to both eyes January-March 2025. Things didn't start well when the Surgeon, in a 'telephone consultation' with me, committed to a price for the new lenses I would get. This was later overruled by the Management who told me the Surgeon didn't have the authority to agree a price with me. So I had to pay quite a bit more than I was originally told. As in some £400 per eye more. Amusing to observe how the 'care' (on the NHS, but sub-contracted to this private business) was promoted as being 'Exactly the same as Private Medical Care'. Oh no it wasn't ...it was much better. Once I was flagged up as 'potentially suitable for a PRIVATE operation' using Implants that were 'Not available on the NHS' I was treated very different. Previously done examinations were repeated 'to be sure'. Does that mean they are not sure if you are a NHS Patient? ;). Additional examinations 'not available on the NHS' were done. Am I being unfair? A short review would just say this: *Generally excellent professional friendly staff. * Medical care excellent. But.... Appointment waiting times need reviewing - I have always had to wait at least 45 min, sometimes more than on hour, before being seen. Why? If you depend on a relative or friend to drop you off and pick you up it sometimes got a bit difficult: Is this appointment going to take 30 Min, or 4 hours? Nobody knows. Admin/organization sometimes a bit confused - Why did I get an email survey for my right eye, and not for my left? Waiting in the corridor between different checks in different rooms a bit of a hit and miss - staff running around, folders being handed over, people sitting and waiting being missed, the order in which things were done got a bit confused sometimes, patients reminding passing nurses that others who arrived after them were seen before them. But all with good humor! But, in the end, I can see excellent again with both eyes - and that is what is really important.

Dr Dinkar Bakshi

Paediatrician, Consultant Allergist

Doctor Bakshi is a responsible and dependable healthcare professional who has been successfully treating my MCAS since 2024. He explains his clinical decisions and treatment plans within his detailed letters, provides additional information via leaflets/resources, never rushes an appointment, and has always made every effort to facilitate care with my local NHS GP services (e.g. tests done on the NHS where possible, as well as repeat prescriptions, due to self funding limitations). Doctor Bakshi is also one of the most reliable healthcare practitioners I have encountered; he makes sure you are well supported outside of appointments by kindly answering inquiries over email, and has issued prescriptions in a rapid manner! For example, I unexpectedly had a flare-up of Angioedema during Christmas, but thanks to Doctor Bakshi, who very kindly replied to my email out of hours and called me, I was able to get medication the same day. As it was the holidays, the Doctor had even gone above and beyond to help me find a pharmacy that was open and able to prescribe, as well as reassuring me of the treatment plan. The Practice manager, Rahul, is also very polite and courteous; communication is clear and efficient, and it is no surprise that the clinic is well organised.

The Horder Centre

Orthopaedic Surgery, Physiotherapy

This was so different from when I was here 10 years ago. The nursing staff were so lovely this time, cheerful and friendly and Lou was particularly helpful. All staff everywhere were kind and pleasant. The physiotherapists led by Carmen were astonishing. Their whole approach was helpful and kindly, the exercises were achievable, the support was just excellent including the post op phone call to me at home. I feel really positive about it all. I also commend the food, it was fantastically good especially the lamb stew, very Elizabeth David . And I really liked the inflating things on my feet the first night, very soothing. The one thing I didn't like was the tsunami of emails with essential information, each with a link to a cloud, needing a password . This took ages to navigate, and I gave up. When I mentioned this in person I got a really good booklet which I'm still using. It takes seconds to flip from section to section, it works and is useful. Perhaps if each email made it clear what section it's about, then that might help. But it's quicker to use the paper version.

Dr Diab Haddad

Paediatrician

We visited Dr Haddad just before Xmas and again recently. Dr Haddad has been excellent! My daughter has been struggling with a severe reaction to something which is causing her stress and unfortunately the other channels we have taken to date have not been of any help. Dr Haddad has really turned things around for us by helping us to understand what might be going on and helping as best he can in getting to the bottom cause. He Explains everything so clearly, allowing us to ask as many questions as we need, putting my daughter at ease which has made her feel that she is being understood and heard. Above all giving us a clear path on our next steps and not giving up on us. I would highly recommend Dr Hiddad and so grateful that we found him.

Dr. Emma Shawkat

Obstetrician & Gynaecologist

Highly recommend Emma and the team at HCA Healthcare, I was dealt with professionalism, care and had the added bonus of getting to know my consultant throughout my pregnancy which made me feel like a person and more at ease, the clinic is also brand new and such a positive calming experience. Going into my c section in the knowledge that the team knew about me personally and saw me regularly was so valuable. Although a last minute complication meant I did not end up having my c section with Emma I still received support from her and the team even on the day and if I am lucky enough to be pregnant again in the future I will definitely want Emma to be my consultant again.

Mrs Polly Ford

Obstetrician & Gynaecologist

Polly was amazing throughout my entire journey, my original plan with ivf didn't work out but Polly was very helpful with helping me form a new plan with moving forward with my journey. She explained all of my options and what this would mean for me and my donor child. Polly also carried out my egg collection and also my embryo transfer that was successful the second time around. I constantly felt in the loop with my results and Polly always had a back up plan which i really needed when i sometimes felt like giving up, If it wasn't for Polly explaining all of my options i wouldn't have the baby i do now! I cant thank her enough.

Mr Samer Mahmoud

Orthopaedic Surgeon

I saw Mr Mahmoud on 31 December for a check-up and was seen quickly. However, I'd been asked to arrive 45 minutes early to have an x-ray which, on arrival, wasn't required! Mr Mahmoud is a kind and caring Consultant who really listens, but at the same time is always very professional. He explained how he'd carried out the hip operation to my daughter and I (which has been a huge success); showed before and after images on his screen, and watched me walk. I will be having the other hip replaced this year, and thankfully Mr Mahmoud will be carrying this out. He is an expert in his field and I would wholeheartedly recommend him.

Cathedral Dermatology

Dermatology

The Clinic was a little difficult to find but once there the staff were excellent and very efficient. My appointment was on time and the waiting area was warm and comfortable. The consultant was very helpful and explained everything and answered all my questions. I wasn’t rushed or meant to feel unimportant. The nurse was helpful and reassuring. There had been an administrative problem that I had mentioned to the lady on arrival and that was completely sorted out by the time I left which was extremely efficient. I will have no hesitation on returning for a procedure in the near future. An excellent clinic

Professor Robert Jones

General Surgeon

This was a final telephone consultation after my recent laparoscopic cholecystectomy. As always, Professor Jones was friendly, professional and clear in his questioning. His answers to my queries were thorough and reassuring. He was more than happy to take his time and encouraged dialogue. His approach from initial consultation, the pre-surgery and post-surgery discussion on the day, and final consultation has been exemplary throughout. His surgical skills are outstanding.

Mr Jonathan Broome

Obstetrician & Gynaecologist

I received excellent treatment and truly outstanding patient care throughout my procedure. From the initial consultation to aftercare, everything was explained clearly and I felt listened to, reassured, and treated with genuine professionalism and kindness. The procedure itself was handled with great skill, and I felt completely confident and safe at every stage. I am extremely grateful for the care I received and would not hesitate to recommend Mr Broome to others.

One Ashford Hospital

Audiology, Cardiology, + 22 more

I was very early for the appointment so was encouraged to go to cafe and assured I would be called when they were ready. The receptionist answered our questions with a friendly manner. The nurse was very attentive and explained the procedure whilst preparing the cannular. She even brought blankets as it was chilly in the room. The cardiologist gave time to explain the findings afterwards and advised regarding medication. Excellent service!

Inverness Outpatient Centre – part of Circle Health Group

General Surgery, Obstetrics & Gynaecology, + 2 more

The Inverness Outpatient Centre itself was excellent — clean, well organised, and very welcoming. From reception to clinical staff, everyone was extremely kind, professional, and helpful, which made the whole visit smooth and stress-free. The staff were attentive and friendly, creating a calm and reassuring environment throughout. Overall, a fantastic facility with extremely good staff, and I couldn’t have asked for a better experience.

Guy’s Assisted Conception Unit

Fertility Medicine, Obstetrics & Gynaecology, + 1 more

I am very grateful for the support of the wider team throughout our journey. Everyone was kind, professional, and consistently supportive, which made a challenging process feel much more manageable. A special thank you to Nurse Magnolia for her incredible kindness and reassurance during my embryo transfer — it meant so much. We truly felt well cared for at every stage and are deeply appreciative of the whole team.

Marris Medical

Pain Management, Breast Surgery, + 5 more

Marris Medical were great from start to end. Booking the appointment was easy, with friendly staff. On the day of the appointment I was taken in earlier, the MRI procedure was explained and completed with ease. I was told I would get my report in 24-48 hours (over the festive period) however received it the same day in the afternoon. I would highly recommend them. I would definitely use them again if needed.

St Giles Physiotherapy

Physiotherapy, Sports Rehabilitation, + 1 more

I was recommended St Giles physiotherapy to take our Son to as he was complaining of knee pain. Claudiu diagnosed what was wrong and gave our son various exercises to do to help with the pain. Our son also had laser treatment and massages which really helped. The exercise programme we continued with at home too using a friendly app to track progress. I highly recommend St Giles physiotherapy and Claudiu.

Dr Rohan Wijesurendra

Cardiologist

Dr Rohan Wijesurendra was very thorough in investigating my concerns of VPC burden. This was assessed along with my overall heart health. I was subsequently reassured in the knowledge that the PVC burden could be monitored longterm incase intervention was required at a later day. I found Dr Rohan Wijesurendra extremely personable and easy to engage with.