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Moorfields Private Eye Hospital

Ophthalmology

It is extremely unpleasant being treated as a cash cow. I had diagnostics for cataracts at Bath St on 18 December 2025. It seemed organised and the consultant, Mr Rajesh Deshmukh (RD), answered my questions and so did his practice manager Paula Jessup (PJ). I subsequently asked for written information on the kind of lenses RD recommended and I had agreed to. They are EROV lenses. When I asked for it, PD's response was that RD had talked to me, I said I couldn't remmber everything and my eyes were dilated so I couldn't see information he showed me on his phone. The written information was not provided. in advance of the surgery. PJ directed me to RD's website. The information on the website writes briefly on product benefits, but doesn't explain how they work. I had bilateral cataract surgery on 2 February at New Cavendish. St. Thgere was no explanation, written or verbal, of the process, eg pre-med, med, timing of procedure, rest afterwards. (There is a very brief outline in PD's email of timing). People came and did things to me as the 'animal for slaughter'. Before the procedure, I was given a paper form to fill in for registration. I had already done this at Bath St. Surely the information is on the system. I needed to find my BUPA number and authorisation code again, GP Practice etc. I also had received a pre-procedure call when this information could have been checked etc. For several days, I couldn't read the written instructions provided after the procedure. A nurse did discuss them however I hope it is understandable that I didn't remember all of them. Additionally I couldn't read the numbers on the eye drops packing for several days. The second bullet point on the instructions says 'your vision will be blurry for the rest of the day and possibly the next week'> This is repeated as the 7th bullet point on the instructions on the second page. The instructions have not been prepared with this in mind. On the first page, the instructions also says if you feel any pain or discomfort in the eyes etc please call the clinical helpline number above. The number is not on the document. On the second page, last bullet it says, '....If you vision (there is a typo it should say your vision) becomes significantly more blurred etc, please contact your consultant. On the phone PD, said if you think you have an infection go straight to A&E. All of this is unclear. Overall the instructions are presented in an illogical and careless way. The day after my surgery PD phoned around 6.30 pm to ask about how I was. I would suggest this is too late in the day for a recovering patient, and the instructions say ' we would like you to go home and take it easy'. She also said she would send a prescription for further drops to my GP practice. On Thursday, I phoned to let her know that the GP Practice said they haven't received them. Her response was, if you have received them, they have. Fortunately I had taken a printout of the prescription to my GP surgery and they logged it into the system and have actioned. I do not think the response from PD was helpful and it could be called defensive. There appears to be no-one who takes responsibility for the patient and ensures that they are looked after.

Mrs Maya Harris

Urologist

I consulted Mrs Maya Harris due to an enlarged prostate that was now causing incontinence. To address this issue, NHS treatment had inserted a catheter and put me on a waiting list for surgery, but I had no confirmation as to the date of such a procedure. Hence, I decided to investigate private treatment and following google based research, I determined that a good starting point was to have an initial consultation with Mrs Harris. She was very understanding and identified a slot for an appropriate procedure some 5 weeks hence, She provided reading matter for the possible range of treatments while recommending in my case, Aquablation therapy. This is a minimally invasive, robotic-assisted procedure for enlarged prostate (BPH) that uses a heat-free, high-pressure waterjet to precisely remove tissue, providing long-lasting, durable symptom relief. Following my review of the supplied literature, I concluded this was an appropriate option, and proceeded confirm the operation, which was successfully carried out by Mrs Harris at a nearby private hospital with good follow up monitoring and then 6-weeks after the procedure, discharged by Mrs Harris. I have been very pleased with the results and was able to recommence my work, just two weeks after the procedure, initially remotely and then on-site in my profession as a business consultant. I am very happy to recommend Mrs Harris for those with similar symptoms to what I was enduring.

Miss Natasha Choudhury

ENT Surgeon

I feel Dr Choudary explained what would happen clearly enough , but as is often the way with consultant surgeons, they are often lacking in empathy towards the patient. I felt that as a paediatric consultant she might have been a little more personable towards my young daughter to put her more at ease. Drs and consultants can often become desensitised to patients after a period off time, and this was the impression we were given too. Smiling more, engaging more with the child on a level that the child can understand and appreciate is what is required. Her interaction was very professional but rather aloof and cold. When children have to have a camera down their nose for the first time, when it gets towards the point of being rather unpleasant, there was very little empathy or change of tact to help get my child through the experience, to reassure them, and take some of their fear away. Our own GP has a wonderful, playful way with my children to engage with them to get their cooperation and explains things very well to them, whilst respecting and listening attentively to their questions or concerns and making sure to address these , to put them at ease in the appointment. A smile, and being more animated with kids goes a long way to wards getting them on board.

Mr Kunal Rathod

Obstetrician & Gynaecologist

My recent experience with Dr Kunle Rathod has been amazing. I had an exceptional care throughout my recent open myomectomy surgery. From my very first consultation, he demonstrated not only outstanding clinical expertise but also a level of empathy, patience and professionalism that immediately eased me. He took time to explain the diagnosis in clear and reassuring terms ensuring I fully understood the procedure and outcome. On the day of the surgery, he was calm and confident. His approach gave me great comfort. The procedure was performed with remarkable skill, and my recovery had been smooth and steady reflecting D Rathod surgical excellence and meticulous attention to detail. Through my inpatient stay, he checked on me answeeews every question with care and ensured I felt supported at every stage. He consistently showed kindness, respect and understanding, creating an environment where I felt heard, valued and safe. I am in credit grateful for the positive experience and for the expertise that has significantly improved my quality of life. I could not have asked for a more dedicated and compassionate gynaecologist and I would wholeheartedly recommend D Kunal Rathod. Thanks Dr!! You are a start and a God sent.

Spire Shawfair Park Hospital

Cardiology, Cosmetic (Aesthetic) Medicine, + 13 more

I had a very positive experience at Spire Shawfair Park Hospital. From the moment I arrived, the reception staff were welcoming, efficient, and extremely helpful, making the check‑in process smooth and stress‑free. The hospital itself was immaculate throughout, with clean, modern facilities that created a reassuring and comfortable atmosphere. The layout of the building is thoughtful and spacious, with plenty of room in both the reception and waiting areas, ensuring a calm environment while waiting for my consultation. I never felt crowded or rushed. My consultation took place in a well‑equipped room with high‑quality medical facilities, which further added to my confidence in the care I was receiving. Overall, the combination of cleanliness, efficiency, professional staff, and excellent facilities made my visit exceptionally positive. I would not hesitate to recommend Spire Shawfair Park Hospital to others seeking high‑quality care.

Mr Shilen Patel

Oral & Maxillofacial Surgeon

I have been so pleased with my experience of surgery by Dr Shilen Patel. At the first consultation he explained very clearly and in detail what my operation would entail and the possible risks, but without scaring me. This gave me a lot of confidence for the day of the operation, and the surgery went very well. When dressings were removed 10 days after my operation I was really surprised to see how neat the wound was, and it was healing nicely. I had very little pain, and Mr Patel explained to me at my follow up appointment that the tumour had been removed fully without rupturing, so there is very little chance of it returning. He had also explained how they had worked to ensure they did not damage a nearby nerve which I had been so relieved about. In conclusion, I was very pleased with the overall treatment received and with the care and respect I was shown. Thank you.

Mr Edward Pringle

Ophthalmologist

I was seen by Mr Pringle this afternoon, for nearly half an hour. From the outset his attitude was one of calm professionalism. He took great care to explain to me in layman's language what the problem was with my left eye. He employed several complex-looking machines with which to examine the eye, and was comfortingly expert in the way that he described exactly what he was doing at each juncture. He seemed to understand my nervousness at having large machines very close to my injured and vulnerable eye. He was able to put me at my ease; and, he managed to keep me at my ease - which for a nervous soul like me, was just so important. At the end of the session I felt I knew what my problem was, and I understood what the prognosis and the likely timescale were. In conclusion, I can't rate Mr Pringle too highly.

Berkeley Psychiatrists

Child & Adolescent Psychiatry, Clinical Psychology, + 8 more

10/10 experience. We had our 10 year old son assessed for ADHD. From the moment i called to enquire about the process and what are the steps involved to the actually assessment, everyone has been amazing. Steven in the front office walked me through the entire process, what to expect, costings etc. he was polite, kind and very professional. Dr Hollie Hearfield who did the assessment was lovely. She was so good with our son, she explained everything to us as to what the next steps are. I cannot recommend you enough to others who might be thinking of going private. Its an overwhelming decision to make and it has been nothing but informative and easy with Berkley's. Keep up the amazing service that your staff deliver x

Miss Jane Kerby

Plastic Surgeon

I have had 2 procedures to remove BCC on my nose with skin grafts from my neck. The first BCC was infiltrative and I have needed Immiquimod for 6 weeks once the surgeries had healed. It has been a challenging 6 months but the support and guidance from Jane has been exceptional. From the first consultation I felt listened to and part of the decision making process. She has shown great empathy and has broken the bad news that I needed more treatment with care and concern. I have really appreciated her phone calls updating me and guiding me through the options available. She is an excellent surgeon but what I have really valued is the way she communicated with me and the care and empathy she has shown

The London Clinic

Physiotherapy, Dermatology, + 13 more

had a fantastic experience at The London Clinic. The staff were warm, professional, and incredibly attentive from start to finish. The facilities are spotless and very comfortable, which made the whole process much easier. I underwent a gastroscopy and colonoscopy here, and everything was handled smoothly and with great care. The nursing team were especially kind and reassuring throughout. The London Clinic is exceptionally well‑organised, and the level of patient care is truly outstanding. I would highly recommend it to anyone looking for high‑quality medical treatment in a supportive environment.

Optifema

Dietetics, Fertility Medicine, + 5 more

My experience has been extremely positive. From the very first appointment, I felt listened to, taken seriously, and genuinely cared for. Dr Hunter took the time to understand my concerns and explained everything clearly, which made a huge difference to me. Kerry his healthcare assistant has been amazing too. She has been so kind, responsive, and supportive. I’ve felt more supported here than I ever have with other practices, and the care I’ve received has been outstanding. I’m incredibly grateful for the help and compassion shown to me and wouldn’t hesitate to recommend this practice to anyone.

Newmedica Newcastle

Ophthalmology

I was extremely nervous having had a bad cataract surgery experience previously. However the staff went out of the way to make me feel comfortable, with a particular shout out to Bruce who was calm, funny, knowledgeable and held my hand throughout the procedure. Mr Ainsworth was warm and kind, it was good to meet him before the surgery. The whole procedure was explained and was over so quickly. It was a very personalised experience and my recovery has been quick and straightforward. I cannot recommend Newmedica highly enough, particularly for nervous patients.

Mr Nimesh Jain

Orthopaedic Surgeon

Had shoulder surgery as a day case, all went really well. 8 weeks later I was still in considerable pain and went for follow up appointment with Mr Jain. He fully explained what had been done to my shoulder and showed me photographs taken during the operation and said that the pain I was in was to be expected bearing in mind how much work I’d had done. His words gave me more confidence to move my arm more than I had been doing and four weeks later I’ve now been signed off and have great flexibility in my arm, most importantly of all pain-free flexibility.

Mr Miles Duncan

Oral & Maxillofacial Surgeon

The care and professionalism I received during my appointments and surgery was second to none. I had a few appointments before my Genioplasty was carried out and all my appointments were on time. I was quite nervous going into surgery but the team were great and helped to keep me calm. After the surgery my healing and care was smooth and I made a speedy recovery. I would have no hesitation recommending Mr Miles, his skill and experise are evident from the great results that were achieved.

LDN PHYSIO | Old Street

Physiotherapy

Harry was AMAZING! He listened and then treated my shoulder so well. He explained everytging he was doing and what I need to do very clearly. Harry deffo knows what he is doing and it comes across when treating my shoulder. A BIG FIVE STAR from me!! Harry was recommended through a colleague and I will deffo highly recommend Harry too! I couldn’t ask for a better service❤️.

Nuffield Health Bournemouth Hospital

Orthopaedic Surgery, Cardiology, + 8 more

I recently saw Mr Davies for a laparoscopic cholecystectomy. He listened to my symptoms and arranged quick and effective treatment. He made sure I was well informed before making any decisions and was attentive throughout the process. My surgery went well, my scars are very neat and tidy and the care I've received has been great.