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Freedom Vision - Gloucester

Ophthalmology

I have had Cataract operations to both eyes January-March 2025. Things didn't start well when the Surgeon, in a 'telephone consultation' with me, committed to a price for the new lenses I would get. This was later overruled by the Management who told me the Surgeon didn't have the authority to agree a price with me. So I had to pay quite a bit more than I was originally told. As in some £400 per eye more. Amusing to observe how the 'care' (on the NHS, but sub-contracted to this private business) was promoted as being 'Exactly the same as Private Medical Care'. Oh no it wasn't ...it was much better. Once I was flagged up as 'potentially suitable for a PRIVATE operation' using Implants that were 'Not available on the NHS' I was treated very different. Previously done examinations were repeated 'to be sure'. Does that mean they are not sure if you are a NHS Patient? ;). Additional examinations 'not available on the NHS' were done. Am I being unfair? A short review would just say this: *Generally excellent professional friendly staff. * Medical care excellent. But.... Appointment waiting times need reviewing - I have always had to wait at least 45 min, sometimes more than on hour, before being seen. Why? If you depend on a relative or friend to drop you off and pick you up it sometimes got a bit difficult: Is this appointment going to take 30 Min, or 4 hours? Nobody knows. Admin/organization sometimes a bit confused - Why did I get an email survey for my right eye, and not for my left? Waiting in the corridor between different checks in different rooms a bit of a hit and miss - staff running around, folders being handed over, people sitting and waiting being missed, the order in which things were done got a bit confused sometimes, patients reminding passing nurses that others who arrived after them were seen before them. But all with good humor! But, in the end, I can see excellent again with both eyes - and that is what is really important.

Mr Navjot Bhangoo

Orthopaedic Surgeon

We are beyond grateful for the incredible care my son received from this knee surgeon. From our very first appointment, it was clear that we were in the hands of a true expert—knowledgeable, thorough, and genuinely compassionate. The surgeon took the time to explain the diagnosis and treatment plan clearly, answered every question with patience, and made sure both my son and our family felt confident and at ease. The surgery itself went extremely well, and the results have exceeded our expectations. My son is healing beautifully and is already regaining strength and mobility thanks to this surgeon’s skill and precision. What truly sets this surgeon apart is not just technical excellence, but the kindness and reassurance shown throughout the entire process. We never felt rushed or overlooked, and the follow-up care has been just as attentive as the initial consultation. If you are looking for a knee surgeon who combines top-level expertise with genuine care and professionalism, I cannot recommend this doctor highly enough. We are so thankful to have had such an amazing surgeon guiding my son’s recovery.

The Horder Centre

Orthopaedic Surgery, Physiotherapy

This was so different from when I was here 10 years ago. The nursing staff were so lovely this time, cheerful and friendly and Lou was particularly helpful. All staff everywhere were kind and pleasant. The physiotherapists led by Carmen were astonishing. Their whole approach was helpful and kindly, the exercises were achievable, the support was just excellent including the post op phone call to me at home. I feel really positive about it all. I also commend the food, it was fantastically good especially the lamb stew, very Elizabeth David . And I really liked the inflating things on my feet the first night, very soothing. The one thing I didn't like was the tsunami of emails with essential information, each with a link to a cloud, needing a password . This took ages to navigate, and I gave up. When I mentioned this in person I got a really good booklet which I'm still using. It takes seconds to flip from section to section, it works and is useful. Perhaps if each email made it clear what section it's about, then that might help. But it's quicker to use the paper version.

Miss Ballari Ghosh

Obstetrician & Gynaecologist

Since having a cystectomy back in 2023 and being discharged from another hospital, my periods were terribly painful lasting 16+ days causing me a lot pain and some days I felt I was unable to cope, I was often cancelling on plans and having to bin clothing due to the heaviness of my periods. I often felt down due to the pain and felt stuck after being told by another hospital my pain was down to “exam stress” Miss Ghosh believed my pain and investigated with multiple MRI tests, blood tests and ultrasounds I then got diagnosed with Adenomyosis. Miss Ghosh also removed me of the contraceptive patch and changed me over to the mirena coil which has changed my periods. They are now much lighter and do not last any longer than one week and are much more manageable. Miss Ghosh explained thoroughly the benefits of the coil and how if anything changes I can contact her. Thank you Miss Ghosh, you have made a massive impact to me and I am very appreciative. I would highly recommend Miss Ghosh!

The Joint Injection Clinic

Diagnostics & Testing, Imaging (Scans), + 4 more

Dr James Thing is a miracle worker—I am now walking almost completely normally for the first time in almost a year. I had a Baker's Cyst which he drained and injected. I had limped into his office, barely able to walk and I (almost) skipped out. He did a scan on my foot but wouldn't do an injection until I had an MRI. This is good medicine as he wanted to be sure he was injecting in exactly the right place, and indeed, he wanted to make sure an injection was the right thing to do (which it was). The foot is so much better. I am back to walking my normal 4 ½ -5 mile routes without much difficulty. Dr James Thing is a brilliant doctor! What I like is that you go in, he does an ultrasound to make a diagnosis, and if appropriate, he carries out the procedure there and then. No waiting for additional appointments at additional costs. Treatment and relief are immediate. That is amazing to find in this day and age.

Diverse Minds Clinic

Psychiatry

I had a great experience with Dr Cappai at Diverse Minds Clinic. She listened to all my concerns and gave me good advice on therapy and pharmacological treatment. I conducted some research before booking with Diverse Minds Clinic, and I was reassured because the clinic is registered with the CQC (unlike some other popular services in London), and Dr Cappai also works in the NHS as an ADHD specialist. The building in central London, Harley Street, is very elegant, and I felt comfortable during the long assessment (I had a 3-hour ADHD and ASD assessment), and Dr Cappai allowed some breaks and ensured I was at ease. The appointment started on time, and the report was very thorough. I am happy with the service. I cannot recommend it highly enough.

Professor Yacoub Khalaf

Obstetrician & Gynaecologist

I am extremely grateful for the support of Professor Khalaf and his team. Professor Khalaf has an exceptional ability to simplify what can feel like an overwhelming process, explaining everything clearly and helping you make calm, informed decisions while still showing genuine empathy and compassion. His sense of humour which we so appreciated also helped put us at ease at every visit, making a real difference. We both felt fully supported at every stage, and appreciated his incredible responsiveness in communication throughout. We are truly grateful to him for guiding us seamlessly through each milestone.

Quality Dental : Worthing

Dentistry

I’ve been a customer at Quality Dental for a while now and they’ve always been amazing. More recently, I’ve been seeing Dr. Ahmed for a filling, and he is fantastic. Coming from someone who is usually terrified of needles, I was naturally nervous, but he is incredibly gentle and patient. He took the time to make sure I was comfortable throughout the entire process and his work is top-tier. It’s been a total relief to find a dentist who actually listens and makes the experience stress-free. I can’t recommend him and the team enough!

Living Mind

Psychiatry

Living Mind provides a very high standard of care for ADHD treatment. The overall process was well organised, professional, and efficient, from initial assessment through to ongoing support. Communication was clear and timely, and the approach felt structured while still being personalised. The quality of care has had a clear positive impact on my daily functioning, and I would confidently recommend the clinic to others seeking specialist ADHD support.

Mr Steven Harsum

Ophthalmologist

Mr Harsum took great care and spent time discussing the likely outcome of my cataract operations in terms of the impact on my vision in general. He also gave me several pointers towards avoiding any further deterioration in my eyesight due to macular degeneration, which was over and above the expected benefits of the actual cataract operations. I now have excellent distant vision restored and confidence about the future.

Private GP Extra

General Practice (GP)

Dr Simon gave me a thorough explanation of my condition and any risks associated with it. He carried out all required tests and called to chat through my blood test results and to make any recommendations. Through Dr Simon’s clear explanations I’m now far more reassured about the condition, and how to deal with future occurrences. Many thanks.

Darcy Healthcare

Diagnostic Pathway – Cardiac, Diagnostics & Testing, + 4 more

I needed an MRI scan and called Darcy Healthcare on Saturday, 27th December. They promptly scheduled my scan for the 30th. On the day of the scan, the staff were professional and friendly. The scan took about 30 minutes, and I received the results the next day, on New Year's Eve. I highly recommend Darcy Healthcare.

Dr Nikant Sabharwal

Cardiologist

It was a pleasure to meet Dr sabharwal. Not only was he helpful and informative regarding my personal symptoms but expanded into a fascinating explanation of heart function in general. I left feeling reassured and relieved. I would like to thank him as well as the other staff for there help and consideration.

Mr Will Harrison

Orthopaedic Surgeon

I have now been discharged after a full recovery thanks to Dr Harrison. My expectations have been exceeded and I can now return to sports after completing my rehabilitation. Dr Harrison was excellent throughout and his optimism definitely rubs off and gives you hope and determination to make a recovery!

Dr Oliver Denton

General Practitioner

Excellent. Dr Denton took the time to explain the anatomy of my shoulder, what was causing me pain and the treatment that he would provide. He used ultrasound to identify and explain to me the areas in my shoulder that were causing me problems. The procedure was carried out efficiently and painlessly.

Mr Antony Wilkinson

Podiatrist

I would rate the service provided by Mr Wilkinson as excellent. His explanation of the medical issues is clear and he uses his computer to give a visual explanation of the operation required. I feel very reassured that any medical procedure required was clearly explained.