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Kingsbridge Private Hospital Belfast

Vascular Surgery, Breast Surgery, + 37 more

The admissions brochure fails to state that family members are not allowed to stay with patients during the pre-operative wait. This is a significant omission, as it creates avoidable anxiety for patients who are already nervous about their procedure and are only informed of this restriction upon arrival. The pre-op nurses showed poor bedside manner when I asked about this. Instead of offering reassurance, they quoted “hospital policy” and then gave reasons that felt dismissive and inaccurate — for example, claiming that “too many people come in and out of rooms,” when in reality only one nurse completed paperwork, followed later by the surgeon and anaesthetist. I was also told I would be going to theatre “shortly,” even though I knew (correctly) that I would be waiting another 1.5 hours. My family member could easily have stayed with me during that entire period, as is standard in the Ulster Independent Clinic and in my previous NHS experiences. The lack of engagement from the pre-op nurse beyond basic paperwork questions made the situation feel even more uncomfortable. The pods themselves felt more like small, bare cells than a calming space prior to surgery — no TV, no artwork, just two chairs and a table. It was far from a soothing environment. In contrast, the theatre staff and post-op nurses were outstanding. They were friendly, proactive, and reassuring, and they made up for the negative pre-operative experience. One final issue: the staff arranging my discharge medication did not check my notes and prescribed a medication I am unable to take. Because the pharmacy had already closed, the only solution was to remove it from the prescription entirely.

Pure Sports Medicine - Moorgate

Nutrition, Osteopathy, + 4 more

I've been seeing Erin at PSM since March 2025 - she is by far the best physio I’ve ever worked with. When first starting treatment, I had no idea of what was wrong – just a feeling of being ‘uneven’. By November, I’m pain-free and have a far better understanding of my body and how to look after myself for years to come. I was referred to Erin by another member of staff at PSM clinic who said she was one of the best – and they were absolutely right. From the start, she took the time to understand how I was feeling, carried out detailed tests, and quickly identified the root of the issue. Over the past six months, we’ve worked together to strengthen my shoulders and back through a tailored mix of gym and mobility exercises. Erin has gone above and beyond to adapt my programme as I’ve progressed, and I genuinely feel the difference. Whilst Erin was on holiday, she arranged cover with Cam, who was brilliant at answering my questions and fine-tuning my programme – his knowledge was greatly appreciated. The wider PSM team, including Morgan and Ellie, have also been fantastic – always welcoming, friendly, and incredibly helpful, especially with my medical insurance.

Kingsbridge North West Hospital

Anaesthetics, Vascular Surgery, + 32 more

My father was seen short notice on Wednesday the 5th of November which was very much appreciated. Unfortunately he did not have a good experience on his visit. The consultant came to see him in the waiting room and made him roll up his trousers and examined him in front of other people in the waiting room. He made him walk across the room with his trousers rolled up and as my father's hearing is not good he began to talk really loudly to him in front of these other people. I was with him and to be honest it was very degrading and embarrassing for a 79 year old man. He more or less told my father to get on with it and stop taking any antibiotics that were prescribed by his GP. My father ended up having an infection in his knee but unfortunately this man was very dismissive when my father said the knee was sore and had a lump on it and made us feel like we were just bothering him.

Happy Kids Dental Hammersmith

Dentistry

We’ve been seeing Dr. Amar at Happy Kids Dental in Hammersmith with both of our children, and he has been absolutely amazing every single time. He’s kind, professional, patient, and always knows how to make kids feel relaxed and safe — even when they were a bit scared at first! Unfortunately, both of our kids had a few cavities, but thanks to Dr. Amar’s gentle and caring approach, they got through all the treatments without fear or stress — and now they actually look forward to seeing the dentist! 🦷💛 A huge thank you to Dr. Amar for his incredible care and kindness. Also a big shout-out to the reception team and nurses — they’re always so lovely, welcoming, and patient. My kids adore them! Honestly, the whole team at Happy Kids Dental is just amazing. Highly, highly recommended! 🌟 Mum of Patrik and Lilien👋🏻

Mr Rohit Jolly

Ophthalmologist

As a cameraman that relies on driving for my job , it was crucial that I had my cataracts procedure performed at the earliest opportunity! It wasn’t straightforward because I had previously had laser eye surgery and an infection on one of my eyes that left a scar, so Rohit and his team had a challenging task having to work with that and having to do the refractive procedure ! Not only did he and his team fit me in promptly , the whole experience was stress free and I felt relaxed and comfortable throughout , they did everything they could to help! The end result is incredible and I am so overjoyed and can now return to work and drive! I highly recommend Mr Jolly and his wonderful team’

Mr Gidon Ellis

Urologist

I had a very good experience. I was seen very promptly. The only possible change I can think of is that I might have been reminded to arrive with a full bladder for the flow test, although there was no problem as I arrived early and there was plenty of water and coffee available to achieve the necessary full bladder. Nurse and reception staff were pleasant and helpful. I was given a blood test very soon after the consultation and sent a copy of the result the next day - which very much impressed me. I come from a medical background and was impressed by Mr Ellis "bedside manner" and delivery of information. He also seemed genuinely pleased at the good results of my progress.

One Ashford Hospital

Dermatology, Pain Management, + 21 more

I cannot rate my experience highly enough. Mr. Thakur and Dr. Richard the anesthetist were extremely professional and supportive and took time to clearly explain the procedure and process and answer all of my questions. The nursing staff, Steph, Brian, Natalie and Til were fantastic looking after me post op and were very friendly and supportive. The pharmacy team took great care in explaining my medication and advising on the pain relief regime to follow. Gary from the Physio team was great at explaining the rehab exercises and putting me through my paces to make sure I started my recovery in the best way. A great team, please pass on my thanks.

Dr Tajvur Saber

Rheumatologist

Dr Saber is an absolute diamond. Attended appt after being in debilitating pain in joints for a month, not able to work, sleep or really function properly - after tests were completed and results she diagnosed seronegative arthritis and started a treatment plan right away. Within 48 hours the pain had gone down and I was able to "move" again. I am so grateful to Dr Saber - her manner, her knowledge, her empathy absolutely wonderful - I will forever be grateful to her. HCA are lucky to have such a knowledgeable and respected Doctor working for them. Thank you

Ringway Dental

Dentistry

Today I came to the practice to visit Dr Andy Brown. I was initially quite nervous however every member of staff was so welcoming and comforting. Upon entering I was greeted by the front of house and offered a hot drink. The waiting room was soothing and I didn’t have to wait very long before the nurse called me in. I expressed my concerns and worries and Dr Andy talked me through all off them and really reassured me. He gave me options and explained them all thoroughly as well as giving me advice on what I need. I highly recommend going to him.

Spire Regency Hospital Macclesfield

Breast Surgery, General Surgery, + 17 more

The nursing care was faultless - I could not have asked for a better team of consultant, nurses, doctors, anaesthetist, and physiotherapists. The facilities are top tier (and the food is truly excellent too….a big thank you to the catering staff!). In short, my stay was very comfortable and I felt safe and well looked after throughout. Thank you to all the staff at Spire Regency for making my time with you an absolute pleasure!

Miss Summerhayes is fantastic. She is very reassuring, friendly and knowledgeable. She has a terrific bedside manner, which eased the strss of my cancer treatment. Lyn Corlass keeps the process running smoothly and has always gone the extra mile to ensure that there was minimal waiting time for tests, treatments and appointments. Over all, they have made a very difficult time, much easier to deal with.

Mr Rashid Abu-Rajab

Orthopaedic Surgeon

All depts concerned with my treatment have given me an assured and excellent service. Any fears or concerns I had were quashed by detailed explanations from a very polite and considerate staff. Would highly recommend the services available. Mr Abu Rajab in particular and his team have done an excellent job in surgery for which I will be eternally grateful.

Mr Reza Nassab

Plastic Surgeon

What a life changing experience I have had. Dr Nassab transformed my body with a tummy tuck and breast uplift. 8 weeks after, and the results are improving day by day. Dr Nassab and his team have been professional and took care out me throughout the whole journey. Dr Nassab came recommended and I am happy I went ahead. I couldn’t be happier.

Dr Alison Johnstone

General Practitioner

Professional, caring and always listens to questions and explains things. Keen to get problems sorted as soon as possible and goes out of her way to get a treatment plan or whatever is required up and running quickly and efficiently. Very personable and makes you feel at ease when discussing medical issues. Always pleased to recommend her.

Mr Brendan Gallagher

Obstetrician & Gynaecologist

I received excellent treatment and care from all of the team at the Nuffield Hospital.. On the day of admission Mr Gallagher explained the procedure followed by the anesthetist and Physiotherapist who all clearly explained their roles. Nursing staff were friendly ,kind respectful with a good sense of humour!

Mr Ahmed Khalil

Obstetrician & Gynaecologist

Listened to me thoroughly, took all my concerns and questions seriously, explained everything clearly, the surgery went really well and he found and removed stage 2 endometriosis with no complications and everything healed up so quick and without any issues. Great consultant! Really grateful for his care