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Sainsbury Wing or Wolfson Fertility Centre at Hammersmith Hospital

Dermatology, Endocrinology & Diabetes, + 9 more

I had a mixed experience at my recent procedure. Staff were very friendly in general. However, I was shocked how inconsistent the experience was from one nurse to another. My scheduled procedure did not proceed as planned and as I came to around 6 pm on the evening of Monday First of December, I realised I was still attached to a cannula and I’m supposed to stay the night, which was not planned initially. I was told I should contact someone for my first visit to the toilet. As I did, a very irritable nurse came in and questioned me calling for I needing to use the bathroom. I had to explain to her the reason for calling is that it is my first visit to the bathroom. I then had a very painful antibiotic infusion via the cannula on my hand later that evening. The cannula was not stable. It was moving which was very painful and the nurse kept pushing it and kept asking me why I’m anxious. The same nurse came the following morning at 6 am, after I had not slept the whole night, to complete another equally painful infusion, and then proceeded to collapse a vein on my left hand When she attempted to take blood. I asked her to stop. She was not happy. I’m surprised that this is the quality of service received at a private care ward. I had both my hands with limited ability to move by the time I was to have breakfast. I was unable to use a fork and knife and was really getting upset at that stage as I was given jam containers which I was unable to open due to my hands being pin cushions . I felt helpless and burst our crying at that point: your caterer should really consider their clientele, as when a person does not have hands to use a fork and knife and is very weak then struggling to open a container is the last thing they are going to want to do. I had to call someone to open the jam for me when I eventually picked myself together. My main frustration at that point was not knowing why I am there and how long I was going to be kept for. A different nurse came in later that morning, she removed the cannula from my right hand which then enabled her to take blood from my right hand which as I explained to the other nurse as well is the only hand capable of giving blood. Simple as that, however communicating goals along way when also joined with common sense which I’m afraid to say the evening nurse did not display in spades. There was no need for all of the pain and uncertainty that I had to endure. I’m not usually a sensitive soul, I have had my fair share of hardship and I do not complain for no reason, however I feel this needs calling out, because it was completely unacceptable and could have easily been avoided.

Future Care Medical

Cosmetic (Aesthetic) Medicine, Dermatology, + 14 more

My consultation with Dr Cho was genuinely outstanding — far above any experience I’ve ever had on Harley Street. From the moment I walked in, Iva's warm greeting put me instantly at ease and set the tone for an exceptional visit. Dr Cho manages to combine true professionalism with a kindness and warmth that you don’t often find. Her expertise was obvious right away. She identified several concerns quickly and even carried out a couple of minor treatments during the appointment. She explained everything in a clear, simple way that made it easy for me to understand exactly what was happening and why. What really stood out was how generous she was with her time. I never felt rushed for a single moment. Instead, I felt genuinely listened to, cared for, and fully confident that I was in the best possible hands. The whole experience was reassuring, uplifting, and frankly a pleasure. Dr Cho made a tremendous impression on me, and based on many consultations I’ve had elsewhere, I can honestly say she is one of a kind. Experts of her calibre are incredibly rare. I cannot recommend Dr Cho highly enough.

AEGA Health

Cosmetic (Aesthetic) Medicine, General Practice (GP), + 2 more

⭐️⭐️⭐️⭐️⭐️ Absolutely wonderful experience! I had a microneedling treatment at this clinic and I couldn’t be happier with the entire experience. From the very beginning I felt truly well looked after and completely at ease. The atmosphere was so warm, calm and welcoming — I felt comfortable, cozy, and deeply relaxed throughout the whole treatment. Selina was absolutely fantastic — kind, professional, gentle, and very attentive to my comfort. She explained everything clearly and made sure I felt safe and relaxed at every step. Thanks to her, the treatment was not only effective but also a genuinely pleasant and soothing experience. I am extremely happy with the results and I will definitely be coming back. I highly recommend this place and especially Selina to anyone looking for professional care and outstanding service. Thank you so much! 💛 Monika

OSD Healthcare

Pain Management, Breast Surgery, + 47 more

I was seen at breast clinic as a precautionary investigation I was nervous but I was met with such friendly natural staff which instantlymmade me feel at ease i was checked by the Dr then sent for a mammogram and then aent for an Uktrasound scan I am pleased to report that everything was normal and no concerns I thanked the dr profusely when he told me that everything was normal and i spoke highly to him about my having all the results within the time i was there I cannot thank you enough and thank the NHS for sending me there as I would not have ever wanted to wait for breast cancer screening results so to have them on the same night was so reassuring Thank you a nmillion times S

Dr Shilpa Deb

Obstetrician & Gynaecologist

My appointment lasted 10 minutes. I travelled 45 minutes and have waited for this appt for a few weeks. The doctor read my notes briefly from the referral letter and just told me theres is nothing sinister and if i can cope with the pain then to leave everything is as is. She gave me her opinion based on someone elses scans but did not reassure me or ask to examine me to make sure that everything was ok. I expected a little more empathy. If shed have read the notes thoroughly or asked more questions and examined me and taken another scan to see if anything had changed then I would have been a lot happier. She did not seem interested. Very disappointed.

Cathedral Eye Clinic

Ophthalmology, Optometry

As per usual every part of my visit is very professional and all the communication is prompt and informative, it is good to receive a copy of the progress. My last visit was on Saturday 6th December and it was a review of the laser treatment on my left eye - I was delighted when the review confirmed that the pressure on my eye had fallen to normal - this was a 50% reduction. I only had to put one eye drop at night. This was very professional and I have a six monthly review in my diary for 2026. I would have no problems at all in recommending Cathedral Eye Clinic.

Dr Muhammed A Ottayil

Paediatrician

We recently saw Dr Ottayil for a review of my daughter’s migraines and how things have been recently. Dr Ottayil has been a great paediatrician for my daughter. He always takes the time to listen carefully and never rushes through appointments. What really stands out is how clearly he explains everything, making sure my daughter understands what he is saying and that she feels comfortable. His calm and caring approach is appreciated, and we feel very supported under his care.

Dr. Adnan Darr

ENT Surgeon

I went to see Mr. Darr in August as I was really struggling and needed some expert guidance. From the moment I arrived, he was incredibly attentive, taking the time to listen carefully to all my concerns. His reassurance and thoughtful advice immediately put me at ease. I left feeling supported, informed, and confident about the next steps. It’s clear he genuinely cares about his patients and their wellbeing, and I couldn’t recommend him more highly.

Dr Nicos Spyrou

Cardiologist

Dr Spyrou took a very careful and thorough history, and made logical recommendations for investigation. Once the results were available he contacted me immediately and saw me the next day to discuss them. He gave me options for further investigation and treatment and took note of my views. I could not have asked for more careful and understanding treatment. His practical skill at interventional cardiology is obviously the best.

Newmedica Plymouth

Ophthalmology

Everything was excellent. Staff were kind, friendly and efficient without exception. My only concern is that there does not seem to have been a good reason for the 14 week wait after referral. It seemed clear that Newmedica would have had capacity to complete the procedure sooner but apparently the NHS would not pay for this flexibility. My sight deteriorated in that time so that was a personal negative.

Essex Private GP

Cosmetic (Aesthetic) Medicine, Diagnostics & Testing, + 2 more

Parking is easy. Reception staff efficient. Dr Brasse is always welcoming, warm and professional. Whatever I have seen her for she has always been pro active with tests ie Dexa scan etc. Dr Brasse always makes you feel at ease whatever I see her for. More recently she has shown me her expertise in Aestetics and have to say I am very pleased. Highly recommended.

Mr Haroon Majeed

Orthopaedic Surgeon

As with all my visits including the day of my surgery everything was excellent, all the staff were superb and Mr Majeed not only saw me early but as always he was very professional, personable and provided excellent advice. I would recommend this hospital to everyone who requires any form of medical treatment as every department I dealt with was first class

Mr Dinesh Alexander

Orthopaedic Surgeon

I was very impressed with Mr Alexander & Beardwood Hospital. He was very professional- certainly knows his stuff- very experienced & a lovely bedside manner. Post op recovery was excellent & I’m totally pain free. I was dancing at the weekend- only 6 weeks post op. It’s like a miracle. I would definitely recommend him for a total hip replacement.

HCA UK at The Shard

General Practice (GP), Obstetrics & Gynaecology

There was a lack of clear simple explanations as to what actions I had to take on the day after seeing the consultant. The waiting area is near reception and staff were noisy and quite intrusive. I was sent to St Olaf’s for an ecg. The technician was excellent. As I walk over yet another HCA registration arrives for that appointment.

Mr Shanmugasundaram Rajkumar

Orthopaedic Surgeon

Everyone was polite, efficient and friendly. The doctor took time to explain things to me and looked up my blood results when I asked about them. The only problem was the usual one of parking and there was a bit of a wait in xray as they were very busy. Very pleasant and thorough when it was my turn.

Mr Johan Witt

Orthopaedic Surgeon

I had a very positive experience . Mr Witt is an expert in his field and from the moment I met him I knew I was in excellent hands. The operation went very well and there were no complications. Mr Witt kindly checked on me every day. I would thoroughly recommend him.