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Moorfields Private Eye Hospital

Ophthalmology

It is extremely unpleasant being treated as a cash cow. I had diagnostics for cataracts at Bath St on 18 December 2025. It seemed organised and the consultant, Mr Rajesh Deshmukh (RD), answered my questions and so did his practice manager Paula Jessup (PJ). I subsequently asked for written information on the kind of lenses RD recommended and I had agreed to. They are EROV lenses. When I asked for it, PD's response was that RD had talked to me, I said I couldn't remmber everything and my eyes were dilated so I couldn't see information he showed me on his phone. The written information was not provided. in advance of the surgery. PJ directed me to RD's website. The information on the website writes briefly on product benefits, but doesn't explain how they work. I had bilateral cataract surgery on 2 February at New Cavendish. St. Thgere was no explanation, written or verbal, of the process, eg pre-med, med, timing of procedure, rest afterwards. (There is a very brief outline in PD's email of timing). People came and did things to me as the 'animal for slaughter'. Before the procedure, I was given a paper form to fill in for registration. I had already done this at Bath St. Surely the information is on the system. I needed to find my BUPA number and authorisation code again, GP Practice etc. I also had received a pre-procedure call when this information could have been checked etc. For several days, I couldn't read the written instructions provided after the procedure. A nurse did discuss them however I hope it is understandable that I didn't remember all of them. Additionally I couldn't read the numbers on the eye drops packing for several days. The second bullet point on the instructions says 'your vision will be blurry for the rest of the day and possibly the next week'> This is repeated as the 7th bullet point on the instructions on the second page. The instructions have not been prepared with this in mind. On the first page, the instructions also says if you feel any pain or discomfort in the eyes etc please call the clinical helpline number above. The number is not on the document. On the second page, last bullet it says, '....If you vision (there is a typo it should say your vision) becomes significantly more blurred etc, please contact your consultant. On the phone PD, said if you think you have an infection go straight to A&E. All of this is unclear. Overall the instructions are presented in an illogical and careless way. The day after my surgery PD phoned around 6.30 pm to ask about how I was. I would suggest this is too late in the day for a recovering patient, and the instructions say ' we would like you to go home and take it easy'. She also said she would send a prescription for further drops to my GP practice. On Thursday, I phoned to let her know that the GP Practice said they haven't received them. Her response was, if you have received them, they have. Fortunately I had taken a printout of the prescription to my GP surgery and they logged it into the system and have actioned. I do not think the response from PD was helpful and it could be called defensive. There appears to be no-one who takes responsibility for the patient and ensures that they are looked after.

Dr. James Howard

Cardiologist

I had an exceptional experience with Dr Howard and cannot recommend him highly enough. From the outset, the consultation was calm, professional, and reassuring. The cardiac MRI itself was conducted efficiently, but what truly set this experience apart was the time and care taken afterwards to explain the results. The findings were explained clearly, systematically, and in a way that was both thorough and easy to understand, without being rushed or patronising - this shouldn’t be taken for granted! I’ve had previous imaging visits where I didn’t feel like I fully understood the results or the next steps. Every question I had was addressed thoughtfully, with clear reasoning and genuine engagement. I truly felt heard by Dr Howard. It was obvious that this was a clinician with deep expertise, but also someone who places real value on patient understanding and reassurance. I left the appointment feeling fully informed, confident in the conclusions, and reassured about my future care. I felt like I received outstanding clinical care, combining excellent diagnostic expertise with exceptional communication and genuine warmth. I would not hesitate to recommend Dr Howard to anyone seeking high-quality, patient-centred cardiac care.

Mr marc lamah

General Surgeon

After haveing my surgery done by mr lamah undergoing a loop colostomy I can safely say I cannot be more happy with the treatment and would recommend him to anyone considering any kind of bowel surgery the only thing have left to say about my surgery is it has changed my life even given me independents that I never thought I’d have at this stage in my life Nobody truly understands how haveing bowel problems really impacts a young person mr lamah made me feel like he really understood how much I needed my independence back and together we came to the loop colostomy conclusion and that was the best way forward he was right and I’m glad I trusted him as a professional and didn’t trust what had been on social media And made my choice on facts and my own independent opinion thank you mr lamah It was a pleasure meeting you

Harley Clinic

Breast Surgery, Cosmetic (Aesthetic) Medicine, + 1 more

I couldn’t be happier with my experience with Mr Riaz. From the very first consultation he was professional, reassuring, and took the time to explain everything clearly, which instantly put me at ease. The surgery itself went smoothly, and the care I received throughout was excellent. I’m absolutely thrilled with the results of my breast enlargement — they look amazing and very natural, exactly what I hoped for. Mr Riaz’s skill, professionalism, and attention to detail really show in his work. I’m so grateful and would highly recommend him to anyone considering cosmetic surgery.

Centennial Medical Care

Cosmetic (Aesthetic) Medicine, Dermatology, + 4 more

Unfortunately, having burnt my fingers and subsequently acquired an infection, I rang the Centre at 10.00. am and asked for an urgent appointment to see a general practitioner. The receptionist offered me two appointments, one at 11.40 am and one at 1.00 pm. I took the earlier appointment and was seen within 10 minutes by Dr Porter. She was very efficient, warm and understanding. I was prescribed medication, which was supplied by the clinic's pharmacy and back in my office by midday. Excellent service, and I thoroughly recommend Centennial

Spire Manchester Hospital

Cardiology, Dermatology, + 11 more

Spire Manchester Hospital is exceptional in every sense. The nursing staff who cared for our son were outstanding and made the entire experience feel calm and reassuring rather than clinical. In particular, Sarah was wonderful — attentive, warm, and highly professional, creating an environment that didn’t feel like a hospital at all. The standard of care throughout was exemplary, and this was without question the least stressful surgery experience we have had. We are extremely grateful to the nursing team.

Clarity - Stevenage

Gastroenterology, Ophthalmology

I had eye sight check, 14/1/2026 a cataract was found, referral to Clarity made.Same day call from Clarity appointment made for 26/1/2926. Appointment for surgery made for 05/02/2026. Attended and I wish to bring to your notice that I was firstly dealt with by Leon who was excellent. The operation went very smoothly. Sight the next morning was very slightly blurred. I was impressed at the service supplied by Clarity from beginning to end has been excellent and I would highly recommend Clarity.

Mr Michael Dialynas

Vascular Surgeon

From the first consultation to the treatment, everyone was professional, kind, and attentive. During my first visit, the sonographer, D’Abate, was especially kind and reassuring. The procedure with Dr. Dialynas went smoothly, and the recovery was minimal. I really appreciated how clearly everything was explained, Dr. Dialynas’s honesty, and how comfortable the entire team made me feel throughout. I highly recommend Dr. Dialynas and his team!

Transform Health

Physiotherapy

After seeing many people with regards to my 30 year back pain/nerve problems with no to little success, i can honestly say that Neil has been the best ive ever seen his help and knowledge has helped me unbelievably i am so much more confident than ive ever been and now hopefully have the tools to keep me on the right track moving forward i cannot recommend him enough he has given me so much more confidence So Far so good thank you

Sonoworld Diagnostic Services

Imaging (Scans), Obstetrics & Gynaecology

I had a great experience with Sonoworld. The customer service was excellent the team was professional, friendly, and very responsive. Daniela was really helpful, answering all my questions quickly and making the whole process smooth and well-organised. It’s refreshing to deal with a company that values clear communication and efficiency. I would definitely recommend Sonoworld and would happily use their services again.

Dr. Lowri Bailey

General Practitioner

I was pleasantly surprised and pleased that Dr Bailey remembered me even though I had not been for over 18 months. She had my notes available to go through history but also remembered things from my previous visits. I felt there was good continuation and as always, I found her friendly, thoughtful and professional. She also treats me like the adult, is not patronising or dictating.

Paediatric Diagnostics

Gastroenterology, Diagnostics & Testing, + 5 more

On arrival we were greeted by a lovely nurse and put at ease. She took Jessicia's weight and height and seated us in the waiting area. Dr Majeed Jawad was lovely as ever with Jessica. He is very caring and has a brilliant bedside manner. He is very professional and thorough and listens to our concerns/questions too. Many thanks again to all the staff at Paediatric Diagnostics.

Mr Joseph Yazbek

Obstetrician & Gynaecologist

First rate experience. Mr Yazbek's team was excellent and I felt reassured throughout. The procedure was done well, didn't even need pain relief afterwards! Mr Yazbek found the time to come and visit me as I came round, and let me know his findings. And the anaesthetist he was working with was superb: considerate and kind and it all went well as a result. Thank you.

Mr Feiran Wu

Orthopaedic Surgeon

My experience with Mr Wu for my Carpal Tunnel surgery was second to none. Throughout the whole process I was kept well informed about everything that was going to happen. My surgery went perfectly, and already (within seven weeks) the scar is almost invisible, and have full use of my hand. Mr Wu has been a pleasure to deal with, and I would highly recommend him.

Mr Mahmoud Salam

ENT Surgeon

Mr Salem is always thorough, professional and kind. I have been so pleased with the service he has provided from start to finish. During today’s visit, he was friendly, performed all of the relevant tests efficiently and gave excellent explanations. I would recommend Mr Salem and ask to go back to him for any other potential ENT issues.

Professor Richard Keen

Rheumatologist

A very reassuring consultation, with Professor Keen. He clearly stated options open to me for treatment. Had the opportunity to ask questions, a real boost to my confidence going forward. I can’t recommend Professor Keen more highly, for his patient care and professional expertise. Feel very fortunate to have been introduced to him.