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Hormone Health

General Practice (GP), Obstetrics & Gynaecology

When booking the consultation with Nick Panay, the earliest available date was 2 months in advance. I was required to pay the full £395 under pressure at time, being told that the consultation would be lost unless I paid by 5pm. My understanding that this appointment would be for specialist, in-depth input tailored to a complex clinical history. Given that context, I was disappointed that the consultation felt limited to a reiteration of guideline-based recommendations, with little opportunity to explore causation, individual nuance, or the specific questions I had prepared. At several points during the consultation, I felt that my questions were closed down rather than explored, and the overall tone felt more directive than supportive. Given my long and complex medical history, I had hoped for a more compassionate and collaborative approach. Instead, I left the consultation feeling unheard and dismissed, which was distressing. I had hoped for greater depth and collaborative discussion, particularly in light of the significant upfront cost. I was given no additional value beyond what I already knew and was told in any case, that I required a further consultation to finalise a treatment plan. I have been in contact with the practice and explained that the consultation did not meet the reasonable expectations set by the cost, structure, or positioning of this service. I appreciate that since, I have received a considered response from the Practice Manager and the consultation and fee are being reviewed.

Moorfields Private Eye Hospital

Ophthalmology

I was informed in the email sent for my first appointment that the consultation would take approx one to one and a half hrs maybe more if I was having tests. I saw the consultant and had the tests, this took no more than 10-15 minutes. In my experience of having private consultation I don’t think this was a consultation, I was told someone will call me and give me details of the treatment, I was not given a time or day when this phone call would take place. I tried to ask questions about the treatment but was told they would explain all to me in the phone call. I called next day as I had other commitments the following days and weeks and may have missed their call. I was given the information about the treatment on the phone, I asked if I was paying for this phone call and was told that I would not be charged. I was charged and paid for the tests on the day, after the phone call I later received an invoice for the consultation of £300, so basically I was charged for a phone consultation as I don’t believe I got a consultation on the day that warranted this amount of money. I am really disappointed with this kind of service, I believe if I’m paying for a private consultation I should be given the time face to face so that I can ask questions and understand the treatment that I will be paying for. This was not NHS where you are only allocated a small amount of time, which is why I am so disappointed with this service and the costs which is unwarranted.

Dr Paul Glynne

General (Internal) Medicine

I consulted Dr Glynne for a complex endocrine presentation following the use of performance-enhancing substances, which resulted in testosterone suppression and multiple abnormal blood markers. Dr Glynne approached the case in a structured, non-judgmental, and clinically rigorous manner. Rather than focusing narrowly on a single hormone or isolated result, he assessed the broader physiological picture, integrating endocrine, metabolic, and symptomatic data to manage complexity and distil it into a clear, coherent clinical plan. What distinguished his care was his intellectual honesty and depth. Where evidence was unclear or evolving, he was transparent, reviewed current literature, and sought input from other specialists when appropriate. This collaborative, research-driven approach gave strong confidence that decisions were thoughtful and evidence-based rather than protocol-driven. Communication was clear and professional throughout, with an emphasis on long-term recovery and overall health rather than premature intervention. I would highly recommend Dr Glynne to patients seeking a clinician who is comfortable managing complexity with rigour, clarity, and integrity.

Cleveland Clinic London

Vascular Surgery, Gastroenterology, + 10 more

I recently visited Cleveland Clinic and was thoroughly impressed by the outstanding level of care and professionalism demonstrated throughout my experience. From the moment I arrived, the staff was welcoming, attentive, and highly organized, ensuring a smooth check-in process. The medical team displayed exceptional expertise and compassion. They took the time to listen carefully to my concerns, explained every step of the evaluation clearly, and provided detailed answers to all my questions. This level of communication gave me confidence and peace of mind. The facility itself was spotless, well-equipped, and designed to make patients feel comfortable. I also appreciated the efficiency—appointments were timely, and follow-up instructions were clear and easy to understand. Overall, Cleveland Clinic exceeded my expectations in every aspect of patient care. I am grateful for the dedication and professionalism of the entire team and would highly recommend Cleveland Clinic to anyone seeking world-class medical services.

Spire St Anthony's Hospital

Dermatology, General (Internal) Medicine, + 21 more

I would like to express my sincere thanks and appreciation to doctor Arun for the excellent care I received during my surgery in November. From the beginning, I felt very well looked after, and the procedure itself was handled with great professionalism and skill. The outcome of the surgery has been very positive, and I am extremely pleased with the results. What stood out most to me was the doctor’s empathy and understanding. He took the time to listen to my concerns, understood the impact the problem was having on me, and addressed everything clearly and reassuringly. This made a significant difference to my experience and helped me feel confident and at ease throughout the process. Thank you for the high standard of care and for treating me with such kindness and respect. I am very grateful.

Mr Vijay Wagh

Ophthalmologist

Mr Wagh is a lovely gentleman. He explained clearly what my issues are, and his proposed treatment. This did not include surgery, which would have been in his financial interests and which had been recommended previously; and he explained very clearly why it was not the best course of action. The treatment he suggested is easily achievable without expensive assistance, and does feel like the best course of action even though I went into the consultation convinced I needed to go under the knife. I am very impressed with his bedside manner, ability to clearly explain the pro's and con's of all available options, and his recommending the best course of action for me, rather than including his own interests which we know from the recent news is not always the case.

Appi Clinics Hampstead

Acupuncture, Physiotherapy, + 2 more

I attended Luiza’s group classes initially and then moved on to 1-to-1 sessions once I was heavily pregnant. She has an incredible ability to modify exercises to suit each person’s individual needs, even within a group setting. Her attention to detail, precision, and ability to make subtle adjustments made a huge difference to my strength and mobility throughout pregnancy. On top of that, she’s a genuinely lovely and caring person, which makes such a difference when you’re navigating pregnancy. It’s easy to see why her classes are always booked weeks in advance. Her physiotherapy background really shows and adds an extra layer of confidence and safety to everything she does.

Mr Kam Balaggan

Ophthalmologist

From the first consultation through to my recent post surgery follow-up, Mr. Balaggan and his team were informative, clear and reassuring throughout what naturally is a nerve-wracking experience. The advice given my Mr Balaggan, backed up by a clear explanation of the underlying conditions was really helpful in opting for surgery. The procedure itself was superbly managed and the whole experience was a comfortable one with no pain and very little discomfort. Early indications of significant improvement in my vision are there and i look forward to this progressing further over coming months. A huge thank you to Kam and his team!

VIP Hearing Solutions Eastcote

Audiology

I have been with VIP Hearing in Eastcote since it started. Sarah, I have known for years from previous hearing consultants in the area. Her help and support is beyond excellent. I have been "under" Nick since the beginning and his patience, his advice, his help, his easy explanation of things and especially instilling confidence is superb. I would thoroughly, without hesitation, recommend VIP Hearing in Eastcote and also their branch in Pinner which I have used as well. Their friendliness in both branches and help immediately puts you at ease.

Cleveland Clinic Portland Place Outpatient Centre

Anaesthetics, Cardiology, + 10 more

as ever, the administration has let your business down. i had an MRI scan at Cleveland Victoria at 1000hrs and the outcome should have been given to Neurologist Dr Richard Perry. Having had more than 35 minutes consultation, i asked about the MRI scan and it had not been sent to him. as a result, we had to have a lunch around the corner and had to return an hour later to continue the consultation. I have complained a number of times about the poor administartion. this is yet another.

Mr Darmarajah Veeramootoo

General Surgeon

I had my endoscopy at Clare Park. Before the procedure Mr Veramootoo came in to see me and gave a clear explanation of what would happen. He knew I was apprehensive and nervous so I was more at ease and reassured after talking to him. The procedure went well and I felt looked after during and after. I would highly recommend Mr Veramootoo for is professionalism but also for his caring and attentive manner that made me feel understood and listened to.

Mr Farrukh Gillani

Orthopaedic Surgeon

I had an appointment today to look at options for my knee. Doctor Gillani, was informative, professional and he listened to my issues and concerns. He offered constructive advice and I felt we came to the right decision after thoughtfully looking at all the options available. Moving forward I feel very confident that I am in capable and professional hands. From my first meeting of Doctor Gillani I would say he has excellent communication skills.

Dr. Akshay Kapoor

Gastroenterologist

We brought our son to see dr kapor when he was 6 months old. As parents we were extremely worried as our son was severely underweight for his age & was constantly sick after feeding. Dr kapor put our mind at rest by arranging the relevant test to reassure us our son had nothing more sinister than bad reflux & a dairy intolerance. Dr kapor is extremely professional, listens & is generally a lovely man providing first class care for his patients.

᠎ Karen Laler

Dietitians

I had a really positive appointment with Karen. She was very easy to talk to and made me feel genuinely listened to throughout the session. The information she shared was clear and informative, and I really appreciated the many practical strategies that were tailored to my 10 year old daughter and easy to apply. I left the appointment feeling reassured, supported, and much more confident about next steps.

Dr. Wisam Alwan

Dermatologist

My visit to Dr Alwan was excellent! It was very refreshing to speak to a Dr. so knowledgable about a condition that I struggled with for years. He was very thorough with the information provided and happy to answer any questions I had or may have later on. It was a pleasant experience from start to finish and he has a very polite, empathetic and attentive manner.

Albion Dental : Brighton

Dentistry

From the Receptionists welcome then the Dental Assistant taking me to the Dentist Aaron John , then Aaron John fitting my teeth for me was so Professional yet Friendly! I have always been wary of Dentists but Aaron John put me at ease by explaining everything to me. I think Albion surgery is terrific in all honesty I would recommend 100%